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Dell 660F manual

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Table of contents for the manual

  • Page 1

    su pp or t.d el l . c om T ro u ble sh oo ti ng 8- 1            This c hapter pro vides information to help y ou troubleshoot problems with y our Dell P ow erV ault 660F and 224F storage sy stem and its components. It includes a sum- mar y of common system f aults along with co[...]

  • Page 2

    8 -2 In sta lla ti o n a n d T r ou ble s ho ot ing G ui de  When transporting a sensitive component, firs t place it in an antist atic container or pac kaging.  Handle all sensitive components in a static-saf e area. If possible, use antistatic floor pads and workbenc h pads.    [...]

  • Page 3

    su pp or t. d el l .c om T ro u ble sh oo ti ng 8- 3               This section is used f or troubleshooting when the shelf fault indic ator is lit but no other fault indicators are lit. When the P ow erV ault 660F or 224F is first t urned on, the unit performs a po wer -[...]

  • Page 4

    8 -4 In sta lla ti o n a n d T r ou ble s ho ot ing G ui de                            This section is used f or troubleshooting when the shelf f ault indicator is lit and a hard- disk drive is indicatin[...]

  • Page 5

    su pp or t. d el l .c om T ro u ble sh oo ti ng 8- 5 T o troubleshoot the hard -disk driv e, perform the f ollowing steps: 1 . Are both hard-disk drive indicator lights of f? Ye s . See the Dell OpenManage Ar ray Manager User's Guide f or the proper saf e- guards for protecting y our dat a bef ore proceeding any further , then perf orm the fol[...]

  • Page 6

    8 -6 In sta lla ti o n a n d T r ou ble s ho ot ing G ui de 2. Is the f ail flas h pat tern occurring, with the amber hard-disk driv e LED flashing four times per second? Ye s . See the Dell OpenManage Ar ray Manager User's Guide f or the proper saf eguards for protecting y our dat a bef ore proceeding any further . Repla ce the hard-disk driv[...]

  • Page 7

    su pp or t. d el l .c om T ro u ble sh oo ti ng 8- 7 The Dell Fibre Disk RAID Controllers perf orm t he RAID function for y our Fibre Channel sy stem. The system ma y cont ain one or two Dell Fibre Disk R AID controllers. When facing the rear of the sy stem, RAID controller 0 is on the right side and RAID control- ler 1 is on the lef t side. The DB[...]

  • Page 8

    8 -8 In sta lla ti o n a n d T r ou ble s ho ot ing G ui de 3. Is the problem resolved? Ye s . End troubleshooting. No. See Chapter 9, “ Get ting Help, ” f or instr uctions on obt aining tec hnical assist ance. !#     ! "   [...]

  • Page 9

    su pp or t. d el l .c om T ro u ble sh oo ti ng 8- 9          " % $   The I/O modules are the connection points f or Fibre Channel loops. The y contain a hub function so that when a daisy c hain connection is not made, the Fibre Channel loop is automatically close[...]

  • Page 10

    8 -1 0 In sta ll a ti o n a n d T r ou ble s ho ot ing G ui de will be active at a time . If the master L S Module fails or is remov ed, the other L S Mod- ule will automatically t ak e ov er the enclosure management functions. T o troubleshoot an L S module, perf orm the follo wing steps: 1 . Is the L S module fault indicator light on? Ye s . Repl[...]

  • Page 11

    su pp or t. d el l .c om T r oub l es ho ot in g 8- 1 1 4. Is the problem resolved? Ye s . End troubleshooting. No . See Chapter 9, “ Get ting Help, ” for i nstructions on obtaining tec hnical assist ance.                $ [...]

  • Page 12

    8 -1 2 In sta ll a ti o n a n d T r ou ble s ho ot ing G ui de Ye s . R eplace the A CM(s) with the lit fault indicator as soon as possible. If a replacement A CM is not immediately a vailable, the unit must be shut do wn to prev ent overhea ting . See the Dell OpenManage Ar ray Manager User's Guide fo r the proper procedure for shut ting do w[...]

  • Page 13

    su pp or t. d el l .c om T r oub l es ho ot in g 8- 1 3  * ,   # 4. Remo ve the RAID memor y bac kup bat ter y module (if inst alled): a. Disconnect the in -line connector on the bat ter y cable. b. Pull the bat ter y pac k/shield assembly aw ay from the A CM — it is secur[...]

  • Page 14

    8 -1 4 In sta ll a ti o n a n d T r ou ble s ho ot ing G ui de  -  & " !! + T o troubleshoot the power supply , perform the f ollowing steps: 1 . Are there any indicator lights illuminated on an y module? No. P erf orm the follo wing steps: a. V erify that the A C cable to the pow er[...]

  • Page 15

    su pp or t. d el l .c om T r oub l es ho ot in g 8- 1 5 e. Replace the po wer supplies. If this resolv es the problem, end troubleshooting . f . Replace the midplane. If this resolv es the problem, end troubleshooting. Ye s . P roceed to step 2. 2. Is the po wer supply amber fault indicator li t a nd the green power indicator not lit? Ye s . P erf [...]

  • Page 16

    8 -1 6 In sta ll a ti o n a n d T r ou ble s ho ot ing G ui de !#         ##                         [...]

  • Page 17

    su pp or t. d el l .c om T ro u ble sh oo ti ng 8- 1 7 7 . Tighten the captive scre ws to secure the pow er supply in its slot. 8. Connect the A C pow er cable to the pow er input receptacle on the bac k panel of the pow er supply . 9. T urn on the po wer supply b y pressing the pow er supply roc ker switc h t o ON (|). Obser ve that the green LED [...]

  • Page 18

    8 -1 8 In sta ll a ti o n a n d T r ou ble s ho ot ing G ui de[...]