Dell 860 manual

www .dell.com | support.dell.com Dell™ PowerEdge™ 860 Sy stems Hardware Owner’ s Manual[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. _____________[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Other Information Y ou May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9 Accessing Sy stem Featur es During Startup . . . . . . . . . . . . . . . . . . . 10 Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . [...]

4 Contents Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . . . 40 Baseboard Management Controller Configuration . . . . . . . . . . . . . . . 40 Entering the BMC Setup Module . . . . . . . . . . . . . . . . . . . . . . 41 BMC Setup Module Options . . . . . . . . . . . . . . . . . . . . . . . . 41 3 Installing Sy stem Co[...]

Contents 5 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 61 Installing th e Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 62 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Installing [...]

6 Contents T roubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . . 82 T roubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . . . 83 T roubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Responding to a Sy stems Management Software Alert Message . . . . . . . 84 T roubleshooting a W et [...]

Contents 7 6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . 97 Sy stem Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Sy stem Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Riser Card Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Disabling[...]

8 Contents[...]

About Y our Sy stem 9 About Y our Sy stem This section describes the physical, firmware, and softwar e interface features that provide and ensure the essential functioning of your system. The ph ysical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability . The system firmwar e, applicat[...]

10 About Y our Sy stem • Updates ar e sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Alway s check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or r eadme files may be included to provide last-m[...]

About Y our Sy stem 11 Front-Panel Features and Indicators Fi g u r e 1 - 1 shows the controls, indicators, connectors, and fe atures on the system front panel behind the optional bezel. (T o remove the bezel, pr ess the latc h at the left end of the bezel. See "Opening the System " on page 46 .) T able 1-2 provides component descriptions[...]

12 About Y our Sy stem T able 1-2. Front-Panel Components Item Component Icon Description 1 P ower -on indicator , power button The power button turns system power off and on. NOTICE: If you turn off the sy stem using the power button and the sy stem is ru nning an ACPI-compliant operating sy stem, the sy stem can perform an orderly shutdown before[...]

About Y our Sy stem 13 6 System status indicator The blue system status indicator lights up during normal system operation. The amber system status in dicator flashes when the system needs attention due to a system problem. 7 System identification button Y ou can use the system identification buttons on the front and back panels to loc ate a partic[...]

14 About Y our Sy stem Back-Panel Features and Indicators F igure 1-2 shows the controls, indicators, and co nnectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a sp[...]

About Y our Sy stem 15 • Always attach an external device while your system and the device ar e turned off. Next, turn on any external devices befor e turning on the system ( unless the documentation for the device specifies otherwise). See "Using the System Setup P rogram" on page 29 for information about enabling, disabling, and confi[...]

16 About Y our Sy stem T able 1-4. Sy stem Messages Message Causes Corrective Actions Amount of available memory limited to 256MB The OS Install Mode option in the System Setup program is set to On . This limits the amount of available memory to 256 MB because some operating systems will not complete installation with more than 2 GB of system memor[...]

About Y our Sy stem 17 Error: Incorrect memory configuration. Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed and rank. The installed memory modules are not matched pairs. See "Memory Module Installation Guidelines" on page 68. Error: Remote Access Controller initialization failure. F aulty[...]

18 About Y our Sy stem Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at start address to end address Memory write/read failure at address , read value expecting value F aulty or improperly installed memory modules, or faulty [...]

About Y our Sy stem 19 Not a boot diskette The operating system is trying to boot from a diskette that does not have a bootable operating system installed on it. Insert a diskette that has a bootable operating system. PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing. Ensure that all appropriate c[...]

20 About Y our Sy stem Primary drive 0/1 failure F aulty drive. INT13 call failure from the drive. Ensure that the har d drive cables are properly connected. See "T roubleshooting a Hard Drive" on page 90. Read fault Requested sector not found The operating system cannot read from the diskette or har d drive, the system could not find a p[...]

About Y our Sy stem 21 The amount of system memory has changed. F aulty memory module. Information only , if you have changed the memory configuration. See "T roubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103. The amount of tested memory is below the minimum system configuration. S[...]

22 About Y our Sy stem Diagnostics Indicator Codes The four diagnostics indicators on the system fron t panel display error codes during system startup. T able 1-5 lists the causes and possible corr ective actions associated with these codes. Write fault Write fault on selected drive F aulty diskette, disk ette drive, hard drive. Replace the disket[...]

About Y our Sy stem 23 Diskette drive or har d drive failure. Ensure that the disk ette drive and hard-drive are properly connected. See "Installing a Har d Drive" on page 56 for information on the drives installed in your system. P ossible USB failure. See "T roubleshooting a USB Device" on page 83. No memory modules detected. [...]

24 About Y our Sy stem Sy stem Beep Codes If an error that cannot be reported on the scr een occurs during POST , the system may emit a series of beeps that identifies the problem. NOTE: If the sy stem boots without a keyboard, mouse, or moni tor attached, the sy stem do es not issue beep codes related to those peripherals. If a beep code is emitte[...]

About Y our Sy stem 25 1-2-2 DMA initialization failure See "T ro ubleshooting System Memory" on page 88. 1-2-3 DMA page register write/r ead failure 1-3-1 Main-memory refr esh verification failure 1-3-2 No memory installed 1-3-3 Chip or data line failure in the first 64 KB of main memory 1-3-4 Odd/even logic failure in the first 64 KB of[...]

26 About Y our Sy stem W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, before you format a disk ette, a message will warn you that you may lose all data on the diskette. W arning messages usually interrup t the task and require you to r espond by typ[...]

About Y our Sy stem 27 Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages fo r drive, temperatur e, fan, and power conditions. F or more information, see the systems management softwar e documentation.[...]

28 About Y our Sy stem[...]

Using the Sy stem Setup Program 29 Using the Sy stem Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Reco rd the information for futur e reference. Y ou can use the System Setup program to: • Change the system configuration stored in NVR A M aft[...]

30 Using the Sy stem Setup Program NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main Screen When you enter the System Setup program, the main System Setup program screen appears (see Fi g u r e 2 - 1 ) . T able 2-1. Sy stem Setup Pr ogram Navigation[...]

Using the Sy stem Setup Program 31 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 lists the options and descript ions for the information fields that appear on the main System Setup program screen. NOTE: The Sy stem Setup program defaults are listed under their respec tive options, wh ere applicable. T able 2-2. Sy stem Setup Program Opti[...]

32 Using the Sy stem Setup Program Video Memory Displays the amount of video memory . This option does not have user - selectable settings. System Memory T esting ( Enabled default ) Determines if memory is being tested during POST . OS Install Mode ( Off default) Determines the maximum amount of memory available to the operating system. On sets th[...]

Using the Sy stem Setup Program 33 CPU Information Screen T able 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. Report K eyboard Errors (Report default) Enables or disables reporting of k eyboa rd errors during the POST . Enable this option for host systems that have keyboar ds attached.[...]

34 Using the Sy stem Setup Program Integrated Devices Screen T able 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. 64-Bit T echnology Specifies if the in stalled processor supports Intel ® 64-bit extensions. T able 2-4. Integrated Devices Screen Options Option Description IDE Control[...]

Using the Sy stem Setup Program 35 Console Redirection Screen T able 2-5 lists the options and descriptions for the information fields that appear on the Console Redirection screen. Serial P ort ( COM1 default) Serial P ort options ar e COM1 , COM3 , BMC Serial , BMC NIC , COM1/BMC , and Off . If an optional remote access controller (RA C) is insta[...]

36 Using the Sy stem Setup Program Sy stem Security Screen T able 2-6 lists the options and descriptions for the information fields that appear on the System Security screen. T able 2-6. Sy stem Security Screen Options Option Description System P asswor d Displays the current sta tus of your system's passwor d security feature and allows you t[...]

Using the Sy stem Setup Program 37 Exit Screen After you press <Esc> to e xit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Sy stem and Setup Password Features NOTICE: The password features provide a basic level of security for the data on y[...]

38 Using the Sy stem Setup Program Assigning a Sy stem Password Before you assign a system passwor d, ente r the System Setup program and check the System P assw ord option. When a system password is assigned, the setting shown for the System P assword option is Enabled . If the setting shown for the P assword Status is Unlocked , you can change th[...]

Using the Sy stem Setup Program 39 T o disable the password security : 1 T urn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 T ype your password and press <Ctrl><Enter>. When the P assword Status option is set to Locked whenever you turn on your system or reboot your system by pressing <Ctrl><Alt>[...]

40 Using the Sy stem Setup Program As you press each character k ey (or the spacebar fo r a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However , certain k ey combinations are not valid. If you enter one of these combinations, the syste m beeps. T o erase a character when entering your passwor d,[...]

Using the Sy stem Setup Program 41 • Control of system functions including power on and off • Support is independent of the system’s power or operating state • P rovides text console redir ection for system setup, text-based utilities, and operating system consoles NOTE: T o remotely access the BMC through the integrated NI C, you must conn[...]

42 Using the Sy stem Setup Program[...]

Installing Sy stem Components 43 Installing Sy stem Components This section describes how to ins tall the following system components: • Cooling shroud • System battery • Optical drive • Hard drives • F an assembly • Optional PCI fan • P ower supply • Expansion cards • Riser card • System memory • P rocessor • Control panel [...]

44 Installing Sy stem Components Figure 3-1. Inside the Sy stem The system board holds the system 's control circuitry and other el ectronic components. The processor and memory are installed dir ectly on the system bo ard. Using a riser card, the system can accommodate two expansion car ds. The peripheral bays provide space for up to two hard[...]

Installing Sy stem Components 45 Removing the Bezel 1 Unlock the bezel. See F igure 3-2. 2 Unlatch the left end of the bezel and rotate it away from the front panel. 3 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2. Installing and Re moving the Optional Bezel Installing the Bezel 1 Hook the right end of the be[...]

46 Installing Sy stem Components Opening the Sy stem CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer and prot[...]

Installing Sy stem Components 47 Closing the Sy stem 1 Ensure that you did not leave to ols or parts inside the system. 2 Place the cover over the sides of the chassis, and slide the cover forward. 3 Tighten the thumbscr ew at the back of the system to secure the cover . See F igure 3-3. 4 Replace the system in the rack, a nd reconnect the peripher[...]

48 Installing Sy stem Components Figure 3-4. Installing and Remo ving the Cooling Shroud Installing the Cooling Shroud 1 Insert the tab on the side of the cooling shroud and the release latch into the fan assembly . See Fi g u r e 3 - 4 . 2 P u sh the cooling shroud down until the release latc h snaps into place, securing the shroud to the fan asse[...]

Installing Sy stem Components 49 Sy stem Battery Replacing the Sy stem Battery CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working in[...]

50 Installing Sy stem Components 8 Reinstall the riser card. See "In stalling the Riser Car d" on page 67. 9 Install the cooling shroud. See "In stalling the Cooling Shroud" on page 48. 10 Close the system. See "Closing the System" on page 47. 11 Enter the System Setup program to conf irm that the battery operates prop[...]

Installing Sy stem Components 51 Figure 3-6. Removing and Ins talling the Optional Optical Drive Installing the Optical Drive CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete in[...]

52 Installing Sy stem Components Configuring the Boot Drive The drive or device from which the system boots is determined by th e boot order specified in the System Setup program. See "Using the Syste m Setup P rogram" on page 29. T o b oot the system from a har d drive or drive array , the drive(s) must be connected to the appropriate co[...]

Installing Sy stem Components 53 Figure 3-7. Removing the HDD 0 Hard-Drive Carrier 1 HDD0 hard-drive carrier 2 interface cable 3 power cable 4 plunger 5 notches (4) 6 tabs (4) 4 1 2 3 6 5[...]

54 Installing Sy stem Components Figure 3-8. Removing the HDD1 Hard-Drive Carrier 6 Using a #2 Phillips screwdriver , r emove the four scre ws that secure the har d drive to the carrier and remove the drive from the carrier . See F igur e 3-10. 1 HDD1 hard-drive carrier 2 plunger 3 interface cable 4 power cable 5 notches (4) 6 tabs (4) 2 1 3 4 6 5[...]

Installing Sy stem Components 55 Figure 3-9. Removing the Hard Driv e From the HDD0 Drive Carrier 1 HDD0 hard-drive carrier 2 scre ws (4) 3 mounting holes (4) 4 hard drive 4 1 2 3[...]

56 Installing Sy stem Components Figure 3-10. Removing the Hard Drive From the HDD1 Drive Carrier Installing a Hard Drive CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete inform[...]

Installing Sy stem Components 57 • If a SAS controller card is pr esent, attach the HDD0 cable from the SAS controller to hard drive 0 and attach the HDD1 cable to hard drive 1. See the controller car d do cumentation for further information. 7 Install the CD drive. Install the CD drive if you are r emoving hard dr ive 0. See "Installing the[...]

58 Installing Sy stem Components Figure 3-11. Installing and Removing the Fan Assembly Installing the Fan Assembly 1 Align the holes in the fan assembly with the tw o fan assembly securing posts. See F igure 3-11. 2 Lower the fan assembly until the release levers snap onto the securing posts. 3 Route the cables in the fan assembly cable tray . See [...]

Installing Sy stem Components 59 Optional PCI Fan Assembly The optional PCI fan module provid es cooling for the expansion car ds. NOTICE: Y our sy stem requires the PCI fan assembly if your sy stem has a SAS controller that can be connected to an external storage sy stem. Removing the fan assembly or disabling the fan could result in your sy stem [...]

60 Installing Sy stem Components Figure 3-12. Installing and Re moving the PCI Fan Assembly Installing the PCI Fan Assembly 1 Align the fan assembly with the screw holes on the chassis and use a #2 Phillips scr ewdriver to install the two mounting screws. See F igur e 3-12. 2 Connect the fan’s power cable to the PCI F AN connect or on the system [...]

Installing Sy stem Components 61 6 Connect the control panel interface cable to the FP_CONN1 connector on the system board. See F igure 6-2 for the location of the connector . 7 Connect the optical drive interface cable to the IDE connector on the system board. See F igur e 6-2 for the location of the connector . 8 Close the system. See "Closi[...]

62 Installing Sy stem Components Figure 3-13. Installing and Removing the Power Supply Installing the Power Supply 1 Lower the power supply into the chassis and slide it backward until the four pins on the power supply are engaged into the securing brack ets. 2 Using a #2 Phillips screwdriver , install the scr ew at the front of the power supply th[...]

Installing Sy stem Components 63 3 Connect the following power supply cables: a P3 to the hard drive cable harness b P2 to the system board connector 12V c P1 to the system board connector P WR_CONN 4 Close the system. See "Closing the System" on page 47. Expansion Cards The system is available with an optional PCIe ris er card or PCI- X/[...]

64 Installing Sy stem Components Figure 3-14. Installing and Removing Expa nsion Cards 1 expansion-card retainer 2 slot 1 3 slot 2 4 expansion-card connector (on riser card) 5 expansion card 1 5 4 2 3[...]

Installing Sy stem Components 65 Figure 3-15. Opening and Closing the Expansion-Card Sliding Retainer Removing an Expansion Card CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete[...]

66 Installing Sy stem Components 6 If you are permanently r emoving the card, replace the metal filler brack et over the empty card-slot opening. NOTE: Filler brackets must be installe d over empty expansion-card slots to maintain FCC certification of the sy stem. The brackets also keep dust and dirt out of the sy stem and aid in proper cooling and[...]

Installing Sy stem Components 67 Figure 3-16. Installing and Removing the Riser Card Installing the Riser Card CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about[...]

68 Installing Sy stem Components Y ou can upgrade the system memory by installing combinations of 512-MB, 1-GB, and 2-GB unbuffered memory modules. If you receive an error message stating that maximum memory has been e xceeded, see "System Messages" on page 15 for more information. Y ou can purchase memory upgrade kits from Dell. NOTE: Th[...]

Installing Sy stem Components 69 Installing Memory Modules CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer an[...]

70 Installing Sy stem Components Figure 3-17. Installing and Removing a Memory Module Removing Memory Modules CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about [...]

Installing Sy stem Components 71 Replacing the Processor CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer and [...]

72 Installing Sy stem Components 5 If the heat sink has not separated from the processor , carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it r eleases from th e processor . Do not pry the heat sink off of the processor . 6 Lift the heat sink off of the proc essor and set the heat sink aside. 7 P ress down on t[...]

Installing Sy stem Components 73 13 Set the processor lightly in the socket and ensur e th at the processor is level in the socket. When the processor is positioned correctly , pre ss it gently to seat it in the socket. 14 Close the processor cover . 15 Rotate the release lever back down until it sn aps into place, securing the processor cover . 16[...]

74 Installing Sy stem Components Figure 3-20. Installing and Remov ing the Control Panel Assembly Installing the Control Panel Assembly CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for c[...]

Installing Sy stem Components 75 Sy stem Board (Service-Only Procedure) The system board and system boar d tray are removed and r eplaced as a single assembly . Removing the Sy stem Board Assembly CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before perfo[...]

76 Installing Sy stem Components Figure 3-21. Installing and Re moving the Sy stem Board Installing the Sy stem Board Assembly CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete i[...]

Installing Sy stem Components 77 5 Connect the two power cables to the 12V and PWR_CONN connectors on the system boar d. See Fi g u r e 6 - 2 . 6 Connect the chassis intrusion cable to the IN TRUSION_SWITCH connector on the system boar d. 7 Install the riser card. See "Installing the Riser Car d" on page 67. 8 Using a #2 Phillips screwdri[...]

78 Installing Sy stem Components[...]

T roubleshooting Y our Sy stem 79 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system. While working inside the system, do not attempt to service the system ex cept as explained in this guide and elsewhere in your syste[...]

80 T roubleshooting Y our Sy stem Checking the Equipment This section provides troubleshooting procedures for e xternal devices attached to the system, such as the monitor , keyboar d, or mouse. Before you perform any of the procedures, see "T roubleshooting External Connections" on page 81. T roubleshooting IRQ Assignment Conflicts Most [...]

T roubleshooting Y our Sy stem 81 T roubleshooting External Connections Loose or improperly connected cables are the most like ly source of problems for the system, monitor , and other peripherals (such as a printer , keyboar d, mouse, or other external device). Ensure that all e xternal cables are secur ely attached to the external connector s on [...]

82 T roubleshooting Y our Sy stem T roubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly . Action 1 R un the appropriate online diagnostic test. Se e "Using Dell P owerEdge Diagnostics" on page 93. If the test fails, continue to the next step. 2 Examine the mouse and[...]

T roubleshooting Y our Sy stem 83 Action 1 T urn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cab le, and turn on the system and the serial device. If the problem is resolved, r eplace the int erface cable. See "Getting Help" on page 103. 3 T urn off the system an[...]

84 T roubleshooting Y our Sy stem Action 1 R un the appropriate online diagnostic test. See "Using Dell P owerEdge Diagnostics" on page 93. 2 Check the appropriate indicator on the NIC co nnector . See "NIC Indicator Codes" on page 15. • If the link indicator does not lig ht, check all cable connections. • If the activity in[...]

T roubleshooting Y our Sy stem 85 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 47. 6 Reconnect the system to the electrical outlet, a nd turn on the system and attached peripherals. If the system does not start prop erly , see "Getting Help" on page 103. 7 If the sys[...]

86 T roubleshooting Y our Sy stem T roubleshooting the Sy stem Battery Problem • System message indicates a problem with the battery . • System Setup program loses system configuration information. • System date and time do not remain curr ent. NOTE: If the sy stem is turned off for long pe riods of time (for weeks or month s), the NVRAM may [...]

T roubleshooting Y our Sy stem 87 4 Ensure that the power supply is properly installed by r emoving and reinstalling it. See "P ower Supply" on page 61. If the problem persists, remove the faulty power supply . See "Removing the P ower Supply" on page 61. 5 Install a new power supply . See "Installing the P ower Supply"[...]

88 T roubleshooting Y our Sy stem 4 If the problem is not resolved, install a new fan. See "F an Assembly" on page 57. If the replacement fan is working properly , clos e the system. See "Closing the System" on page 47. If the replacement fan does not operate, see "Getting Help" on page 103. T roubleshooting Sy stem Me[...]

T roubleshooting Y our Sy stem 89 9 Close the system. See "Closing the System" on page 47. 10 Reconnect the system to its electrical outlet, a nd turn on the system and attached peripherals. 11 Enter the System Setup program and check the syste m memory setting. See "Using the System Setup P rogram" on page 29. If the amount of [...]

90 T roubleshooting Y our Sy stem 6 Ensure that the interface cable is secur ely conne cted to the optical drive and to the controller . 7 Ensure that a power cable is properly connected to the drive. 8 Close the system. See "Closing the System" on page 47. 9 Reconnect the system to the electrical outlet, a nd turn on the system and attac[...]

T roubleshooting Y our Sy stem 91 b Open the system. See "Opening the System" on page 46. c V erify that the cable connections between the hard drive(s) and the drive controller ar e correct, whether the connections are to the SA T A connector s on the system board, a SAS e xpansion card, or a SAS R AID controller . d V erify that the SAS[...]

92 T roubleshooting Y our Sy stem 12 R un the appropriate online diagnostic test. If the tests fail, see "Getting Help" on page 103. 13 F or each expansion card you r emoved in step 9, perform the following steps: a T urn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See [...]

Running the Sy stem Diagnostics 93 Running the Sy stem Diagnostics If you experience a problem with your system, run th e diagnostics befor e calling for technical assistance. The purpose of the diagnostics is to test your syst em's hardwar e without requiring additional equipment or risking data loss. If you are unable to fix the pr oblem you[...]

94 Running the Sy stem Diagnostics When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failur e may be indicated. As long as the microprocessor and the sy stem's input/output devices (monitor , keyboar d , and diskette drive) ar e functioning, you can use the system diagnostics[...]

Running the Sy stem Diagnostics 95 Sy stem Diagnostics T esting Options Click the testing option in the Main Menu window . T able 5-1 provi des a brief explanation of testing options. Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window appears and allows you to select the device(s) to be tested[...]

96 Running the Sy stem Diagnostics Viewing Information and Results The tabs in the Customize window provide information about the te st and the test results. The following tabs are available: • Res u lt s — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays informat[...]

Jumpers and Connectors 97 Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. Sy stem Board Jumpers F igure 6-1 shows the location of the configuration jumpers on the system board. T able 6-1 lists the jumper settings. Figure 6-1. Sy stem Board [...]

98 Jumpers and Connectors Sy stem Board Connectors See F igure 6-2 and T able 6-2 for the location and description of the sy stem board connectors. Figure 6-2. Sy stem Board Connectors T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description NVRAM_CLR (default) The configuration setti ngs in NVR AM are retained at system boot. The confi[...]

Jumpers and Connectors 99 Riser Card Connectors The system is available with either a PCIe riser ca rd or a PCI- X/PCIe riser car d. See Figur e 6-3 and F igure 6-4 for the location and description of t he expansion-car d slots on the two riser cards. T able 6-2. Sy stem Board Connectors Item Connector Description 1 PROC P rocessor socket 2 12V pow[...]

100 Jumpers and Connectors Figure 6-3. PCIe Riser Card Connectors Figure 6-4. PCI-X/PCIe Riser Card Connectors 1 slot 1, PCIe x4-lane (x8-lane connector) 2 slot 2, PCIe x8-lane 1 slot 1, PCI-X 64-bit 133 MHz (3.3 V) 2 slot 2, PCIe x8-lane 3 sy stem management 1 2 3 2 1[...]

Jumpers and Connectors 101 Disabling a Forgotten Password The system's software security featur es include a system password and a setup password, which ar e discussed in detail in "Using the System Setup P rogram " on page 29. The password jumper enables these password featur es or disables them and clears any password(s) currently [...]

102 Jumpers and Connectors[...]

Getting Help 103 Getting Help Obtaining Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "T roubleshooting Y our System" on page 79. 2 R u n the system diagnostics and recor d any information provided. 3 Make a copy of the Diagnostics Checklist (see "Dia gnostics Ch[...]

104 Getting Help www .euro .dell.com (Europe only) www .dell.com/la (Latin American countries) www .dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e-mail address as your passwor d. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/P acific countries o[...]

Getting Help 105 Dell Enterprise T raining and Certification Dell Enterprise T raining and Certification is available; see www .dell.com/training for more information. This service may not be offered in all locations. Problems With Y our Order If you have a problem with your order , such as missing parts, wrong parts, or incorr ect billing, contact[...]

106 Getting Help Remember to fill out the Diagnostics Checklist (see "Dia gnostics Checklist" on page 107). If possible, turn on your system before you call Dell for technical as sistance and call from a telephone at or near the computer . Y ou may be asked to type some commands at the k eyboard, relay detailed information during operatio[...]

Getting Help 107 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back of the computer): Express Servi ce Code: Return Material Authorization Number ( if provided by Dell support technician): Operating system and version: P eripherals: Expansion cards: Are you connected to a network? Y es No Network, version, a[...]

108 Getting Help Contacting Dell T o contact Dell electronically , you can access the following websites: • www .dell.com • support.dell.com (support) F or specific web addresses for yo ur country , find the appropriate co untry section in the table below . NOTE: T oll-free numbers are for use withi n the country for which they are listed. NOTE[...]

Getting Help 109 Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 W ebsite: www .dell.com.ar E-mail: la-techsupport@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC ® storage products: la_enterprise@dell.com Customer Care toll-free: 0-800-444-0730 T echnical[...]

110 Getting Help Barbados W ebsite: www .dell.com/bb E-mail: la-techsupport@dell.com T echnical Support 1-800-534-3142 Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 We b s i t e : support.euro .dell.com T ech Support for XPS 02 481 92 96 T ech Support for all other Dell computers 02 481 92 88 T ech Support F ax 02 4[...]

Getting Help 111 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated Hardwar e and W arranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med./lar ge business, government) toll-free: 1-800-326-9463 C[...]

112 Getting Help China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (Dimension and Inspiron) toll-free: 800 858 2969 T echnical Support (OptiPlex, Latitude, and[...]

Getting Help 113 Costa Rica W ebsite: www .dell.com/cr E-mail: la-techsupport@dell.com T echnical Support toll-free: 800-012-0232 Czech Republic (P rague) International Access Code: 00 Country Code: 420 W ebsite: support.euro.dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T echnical F ax [...]

114 Getting Help El Salvador We b s i t e : www .dell.com/ec E-mail: la-techsupport@dell.com T echnical Support (T elephonica) toll-free: 8006170 F inland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 We b s i t e : support.euro .dell.com E-mail: fi_support@dell.com T echnical Support 0207 533 555 Customer Care 0207 533 5[...]

Getting Help 115 Germany (F rankfurt) International Access Code: 00 Country Code: 49 City Code: 69 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.com T echnical Support for XPS 069 9792 7222 T echnical Support for all other Dell computers 069 9792-7200 Home/Small Business Customer Care 0180-5-224400 Global Segment Customer[...]

116 Getting Help Hong Kong International Access Code: 001 Country Code: 852 W ebsite: support.ap.dell.com T echnical Support E-mail: HK_support@Dell.com T echnical Support (Dimension and Inspiron) 00852-2969 3188 T echnical Support (OptiPlex, Latitude, and Dell P recision) 00852-2969 3191 T echnical Support (servers and storage) 00852-2969 3196 T e[...]

Getting Help 117 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com Sales Ireland Sales 01 204 4444 Dell Outlet 1850 200 778 Online Ordering HelpDesk 1850 200 778 Customer Care Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4[...]

118 Getting Help Jamaica E-mail: la-techsupport@dell.com T echnical Support (dial from within Jamaica only) toll-free: 1-800-326-6061 or toll-free: 1-800-975-1646 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 We b s i t e : support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support o[...]

Getting Help 119 Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 E-mail: krsupport@dell.com Support toll-free: 080-200-3800 Support (Dimension, PDA, Electronics and Accessories) toll-free: 080-200-3801 Sales toll-free: 080-200-3600 Fa x 2194-6202 Switchboard 2194-6000 Latin America Customer T echnical Support (Austin, T e[...]

120 Getting Help Malaysia (P enang) International Access Code: 00 Country Code: 60 City Code: 4 We b s i t e : support.ap.dell.com T echnical Support (Dell Pr ecision, OptiPlex, and Latitude) toll-free: 1 800 880 193 T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1 800 881 306 T echnical Support (P owerApp, P o[...]

Getting Help 121 Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 W ebsite: support.euro.dell.com T echnical Support for XPS 020 674 45 94 T echnical Support for all other Dell computers 020 674 45 00 T echnical Support F ax 020 674 47 66 Home/Small Business Customer Care 020 674 42 00 Relational Customer Care 02[...]

122 Getting Help P oland (W arsaw) International Access Code: 011 Country Code: 48 City Code: 22 We b s i t e : support.euro .dell.com E-mail: pl_support_tech@dell.com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service F ax 57 95 806 Reception Desk F ax 57 95 998 Switchboard 57 95 999 P ortugal International A[...]

Getting Help 123 Singapore (Singapore) International Access Code: 005 Country Code: 65 NOTE: The phone numbers in th is section should be called from within Singap ore or Mala y sia only . W ebsite: support.ap.dell.com T echnical Support (Dimension, Inspiron, and Electronics and Accessories) t o l l - f r e e :18 0 03 9 47 4 3 0 T echnical Support [...]

124 Getting Help Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 We b s i t e : support.euro .dell.com Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 Customer Care 902 115 236 Switchboard [...]

Getting Help 125 Ta i w a n International Access Code: 002 Country Code: 886 W ebsite: support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) toll-free: 0080 186 1011 T echnical Support (servers and storage) toll-free: 0080 160 1256 Customer Care toll-free: 0080 [...]

126 Getting Help U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 We b s i t e : support.euro .dell.com E-mail: dell_direct_support@dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/form/home.asp Sales Home and Small Business Sales 0870 907 4000 Corporate/P ublic Sector Sales 01344 860 456 Customer Ca[...]

Getting Help 127 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Hardwar e and W arranty Support (Dell TV , Printers, and Projectors ) for Relationship customers toll-free: 1-877-459-7298 Americas Con[...]

128 Getting Help U.S. V irgin Islands E-mail: la-techsupport@dell.com T echnical Support toll-free: 1-877-702-4360 V enezuela We b s i t e : www .dell.com/ve E-mail: la-techsupport@dell.com T echnical Support toll-free: 0800-100-2513 Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail [...]

Glossary 129 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperat[...]

130 Glossary cm — Centimeter(s). cmos — Complementary metal-oxide semiconductor . component — As they relate to DMI, components include operating systems, computer systems, e xpansion cards, and peripherals that ar e compatible with DMI. Each component is made up of groups and attributes that are defined as r elevant to that component. COM n [...]

Glossary 131 expansion-card connector — A connector on the system board or riser boar d for plug ging in an expansion car d. F — F ahrenheit. FAT — File allocation table. The file system structur e used by MS-DOS to organize and k eep track of file storage. The Microsoft ® W indows ® operating systems can optionally use a F A T file system [...]

132 Glossary KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to pr ess multiple keys at the same time (for e xample, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM — Keyboar d/monitor/mouse. KVM — Keyboar d/v[...]

Glossary 133 NTFS — The NT F ile System option in the W indows 2000 operating system. NVRAM — Nonvolatile random-access memory . Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a bloc[...]

134 Glossary SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attachment. A standard interface between the system boar d and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data tran smission rates than standard ports. SDR AM — Synchronous dynamic random-access memory . sec — Secon[...]

Glossary 135 UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or sw itches without r equiring a crossover cable. UPS — Uninterruptible power supply . A battery-powered unit that automatic[...]

136 Glossary[...]

Index 137 Index A alert messages, 27 assigning passwords, 38 B Baseboard Management Controller (BMC), 40 battery removing or r eplacing, 4 9 replacing, 4 9 troubleshooting, 8 6 beep codes, 24 bezel installing, 4 5 removing, 4 5 C CD drive installing, 5 1 removing, 5 0 troubleshooting, 8 9 checking equipment, 80 configuring the boot drive, 52 connec[...]

138 Index 138 Index H hard drives configuring the boot drive, 5 2 installing, 5 6 removing, 5 2 troubleshooting, 9 0 I indicators back-panel, 1 4 front-panel, 1 1 NIC, 1 5 installing bezel, 4 5 CD drive, 5 1 control panel, 7 4 cooling shroud, 4 8 expansion car ds, 6 3 hard drives, 5 6 memory modules, 6 9 optical drive, 5 1 PCI fan assembly , 6 0 po[...]

Index 139 R R AID controller card. See expansion car ds. recommended tools, 43 removing bezel, 4 5 CD drive, 5 0 control panel, 7 3 cooling shroud, 4 7 expansion car ds, 6 5 hard drives, 5 2 memory modules, 7 0 optical drive, 5 0 PCI fan assembly , 5 9 power supply , 6 1 processor fan assembly , 5 7 riser card, 6 6 system board, 7 5 rep l ac in g p[...]

140 Index 140 Index U USB device troubleshooting, 8 3 V video troubleshooting, 8 1 W warning messages, 26 warranty , 9 wet system troubleshooting, 8 4[...]