Dell C600 manual

Dell™ Latitude™ C600/C500 User's Guide About Your Computer What You Need to Know Features and Options Setup and Operation Using Your Computer Connecting Devices Microsoft® Windows® XP Features Using Intel® SpeedStep™ to Set Performance Levels Passwords and Security Traveling With Your Computer Removing and Replacing Parts Powering You[...]

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims any proprietary interest in trademarks and trade names other than its own. September 2001 368FN A02[...]

Back to Contents Page What You Need to Know: Dell™ Latitude™ C600/C500 User's Guide Finding Information When Using Your Computer Safety and EMC Symbols Ergonomic Computing Habits Safety Instructions When Removing or Installing Memory Modules EMC Instructions Protecting Against Electrostatic Discharge Finding Information Besides this User&a[...]

Risk of explosion Aircraft Risk of fire Use of this feature may be prohibited on aircraft Risk of electric shock Safety Instructions General Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely. If you use an extension power cable with your AC adapter, ensure th[...]

compliant RJ - 11 modular plug. PC Cards may become very warm during normal operation. Use care when removing PC Cards after their continuous operation. Before you clean your computer, remove power. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances. Power (Safety[...]

types may increase the risk of fire or explosion. Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short - circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fi[...]

EMC Instructions Use shielded signal cables to ensure that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its world - wide website at http://www.dell.com . Static electricity can harm electronic components inside y[...]

disconnecting the device to help avoid possible damage to the system board. Clean the display with a soft, clean cloth and commercial window cleaner that does not contain wax or abrasives. Apply the cleaner to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. If the display conta[...]

1 Computer positioned directly in front of user 2 Wrists relaxed and flat 3 Arms at desk level When Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modu[...]

While you work, periodically touch the I/O panel to dissipate any static electricity that might harm internal components. Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer'[...]

Back to Contents Page Features and Options: Dell™ Latitude™ C600/C500 User's Guide Figure 1 , Figure 2 , and Figure 3 show the front, back, and bottom views of the computer. Figure 1. Front View of the Computer 1 Display latch 2 Display 3 Microphone 4 Air outlet 5 S- Video connector 6 Optional network connector 7 Optional modem connector 8[...]

4 PC Card slots (2) 5 AC adapter connector 6 Video connector 7 USB connector 8 PS/2 connector 9 Air vent 10 Docking connector 11 Parallel connector 12 Serial connector Figure 3. Bottom View 1 Module release latches (2) 2 Docking security latch 3 Fan 4 Memory module and mini - PCI cover Your Dell computer has the following features: A 14.1 - inch ex[...]

A CD - ROM drive that can be used in the modular bay. When you unpack your computer, look for the CD - ROM drive in the accessories box of the shipping carton. 128- bit hardware - accelerated video support, with 8 megabytes (MB) of video memory. Support for a zoomed video (ZV) PC Card in the lower PC Card connector. ESS Maestro 3i audio controller [...]

and the Dell Latitude C/Dock Family Expansion Station. A Dell DualPoint integrated pointing device which includes both a touch pad and a track stick. These pointing devices are positioned for both left - and right - handed users. The track stick is positioned in the keyboard to allow you to move the cursor while keeping your fingers in a typing pos[...]

see " Using the System Setup Program ." Dell Diagnostics for evaluating the computer's components and devices. NOTE: If Dell did not install an operating system on your hard - disk drive, the drivers, system utilities, and diagnostics are available separately from Dell. To order them, see " Getting Help " for the appropriat[...]

Back to Contents Page Using Your Computer: Dell™ Latitude™ C600/C500 User's Guide Turning the Computer On and Off Keyboard and Keypad Controls Modular Bay Dell AccessDirect™ Key Diskette Drive Speaker Controls Removable Mass - Storage Drives Controlling the Cursor Display PC Cards Turning the Computer On and Off To turn on the computer, [...]

SuperDisk drive Zip drive Second hard - disk drive To make the computer as light as possible, use the travel module in the modular bay in place of any of the available drives. Swapping Devices While the Computer Is Off 1 . Save and close any open files, exit any open programs, and shut down the computer. 2 . If the computer is connected (docked) to[...]

Swapping Devices While the Microsoft® Windows® Operating System Is Running NOTICE: To prevent damage to the docking connector, do not remove or replace devices while the computer is connected to an APR or docking station. In Windows XP 1 . Double- click the icon on the Windows taskbar. 2 . Click the device you want to eject. 3 . Keep the display [...]

2 . Click the device you want to eject and then click Stop . 3 . Click OK , and wait until the device you want to eject is cleared from the list of devices in the Unplug or Eject Hardware window. 4 . Keep the display open, and tilt the computer back so that you can access the bottom of the computer. 5 . Slide and hold the latch release, and pull th[...]

3 . Keep the display open, and tilt the computer back so that you can access the bottom of the computer. 4 . Slide and hold the latch release, and pull the device out of the bay. 5 . Insert the new device into the bay, and push it until you hear a click. 6 . Click OK . Then click OK again to close the Softex BayManager window or the Softex Docking [...]

Caring for Diskettes When handling and using diskettes, follow these precautions: Never use damaged diskettes in the computer Do not store diskettes near magnetic sources Removable Mass- Storage Drives You can install removable - mass storage drive modules such as a CD - ROM drive or SuperDisk drive in the modular bay. NOTICE: Follow these precauti[...]

2 . Press the eject button on the front of the drive or press <Fn><F10>. 3 . When the tray slides out, place the disc into the tray label side up. Make sure that the CD is seated correctly on the spindle by pressing down on the disc until it clicks in place. NOTICE: If the disc is not seated correctly, the drive or media can be damaged.[...]

When handling and using the discs, follow these precautions: Never use a damaged or warped disc. Always hold the disc by its edges. Do not touch the surface of the disc. Use a clean, dry cloth to remove dust, smudges, or fingerprints from the surface of the disc. When cleaning, wipe from the center of the disc to the edge. Never use solvents, such [...]

Switch the computer’s display between expanded mode and regular video mode. <Fn><F7> Switch the video image to the next display in the following sequence: the computer's display, an external monitor, or both displays simultaneously. <Fn><F8> Turn off the display. This key combination applies only to Windows 98, and Wi[...]

The Dell - installed video drivers work with the operating system to let you customize the video resolution and number of screen colors on your display. For detailed information on video resolution, see " Technical Specifications ." NOTE: The Dell - installed video drivers are designed to offer the best performance on your computer. Dell [...]

Enter the system setup program NOTE: On an external keyboard, use <Scroll Lock> with the appropriate keys if the External Hot Key option is enabled in the system setup program . Embedded Numeric Keypad To activate the keypad, press <Num Lk>. The Num Lock light turns on. Figure 4. Embedded Numeric Keypad As you work, you may want to use [...]

Function Key Combinations Turn off the display* <Fn><d> Turn off the hard - disk drive* <Fn><h> Activate suspend, sleep, or standby mode* <Fn><Esc> Activate suspend - to - disk mode* <Fn><a> or <Fn><q> on French keyboards * This key combination does not function with ACPI if the settings h[...]

Speaker Controls NOTE: On an external keyboard, use <Scroll Lock> with the appropriate keys if the External Hot Key option is enabled in the system setup program . Table 6. Speaker Key Combinations Function Key Combinations Turn the volume up <Fn><Page Up> Turn the volume down <Fn><Page Dn> Turn the speakers on or off [...]

To best use the touch pad, follow these techniques: To move the cursor, lightly slide your finger over the smooth sensor area. To select an object, gently tap once on the surface of the touch pad or use your thumb to press the left touch pad button. To select and move (or drag) an object, position the cursor on the object and tap down - up- down on[...]

To best use the track stick, use the following techniques: To move the cursor, apply pressure to the track stick with your right or left index finger. Press up or down to move the cursor to the top or bottom of the display screen. Press left or right to move the cursor to the left or right of the display screen. To select an object, tap once on the[...]

docked your computer with a mouse, the touch pad and track stick settings are automatically disabled. In Windows 2000, Windows 98, and Windows NT 1 . Click the Start button, point to Settings , and then click Control Panel . 2 . Double- click the Mouse icon and click the Touch tab in the Mouse Properties window. 3 . In the drop - down menu, click t[...]

PC Cards The computer has a slot into which you can install up to two PC Cards if the PC Cards comply with Release 2.01 of the Personal Computer Memory Card International Association (PCMCIA) standard and Release 4.2 of the Japanese Electronic Industry Development Association (JEIDA) standard. See " Technical Specifications " for informat[...]

5. If you encounter resistance when inserting it, do not force the card. Check the card's orientation and try again. NOTE: Use a ZV PC Card in the lower connector only. PC Card Blanks Save the blank to use whenever you do not have a PC Card installed. The blank protects the PC Card connector from dust and other particles. Removing PC Cards and[...]

3. Press the PC Card eject button (see step 2 in Figure 9). The PC Card or blank protrudes from the slot slightly. It does not come out all the way. 4. Gently remove the card or blank (see step 3 in Figure 9), and rotate the PC Card eject button to its original position. Configuring PC Cards The PC Card configuration utility performs the following [...]

Back to Contents Page Connecting Devices: Dell™ Latitude™ C600/C500 User's Guide About the I/O Connectors AC Adapter External Monitor Infrared Port Parallel Devices Modem Docking Devices Network USB Devices S- Video (Television) Mouse, External Keyboard, and External Numeric Keypad Audio Devices Serial Devices About the I/O Connectors You [...]

keypad) 5 USB 6 Video 7 AC power Figure 2. I/O Connectors on Right Side of Computer 1 S- Video connector 2 Optional network connector 3 Optional modem connector 4 Audio jacks (2) External Monitor You can use the 15- hole video connector to attach an external monitor to the computer. With the Microsoft® Windows® 98 operating system, you can use an[...]

level surface near your computer. 2. Connect the external monitor's video cable to the computer. Plug the video cable connector into the matching video connector on the back of the computer, as shown in Figure 3. If the video cable is not permanently attached to the monitor, connect it to the monitor. Figure 3. Connecting an External Monitor B[...]

To see an image, turn on the external monitor or switch the video image to the computer’s display by pressing <Fn><F8> on the keyboard or <Scroll Lock><F8> on an external keyboard if the External Hot Key option is enabled in the system setup program. NOTE: If you are using your external monitor at a resolution greater than[...]

You can use the the diskette drive as a second external device if you already have a device in the modular bay. The diskette drive letter is A, unless a diskette drive is already installed in the modular bay, in which case the drive connected to the parallel connector is drive B. For more information on using the diskette drive, see " Diskette[...]

USB Devices You can attach a USB hub device to the USB connector. The USB hub device can support multiple USB devices (typically low - speed peripherals such as mice, keyboards, printers, and computer speakers). The C/Port APR Family and the C/Dock Expansion Station Family docking solutions have two USB connectors. NOTE: If you are using a USB exte[...]

On an external keyboard, the <Scroll Lock> key acts the same way as the <Fn> key on the computer’s keyboard (if the External Hot Key option is enabled in the system setup program ). External Numeric Keypad When you attach an external numeric keypad to the computer, the numeric keypad on the computer keyboard is automatically disabled.[...]

computer to bring them into the 30- degree cone. The Microsoft Windows NT 4.0 operating system does not support the use of IR devices. The IR port is compatible with Infrared Data Association (IrDA) 1.1 (Fast IR) and 1.0 (Slow IR) standards. An IR data stream is transmitted through a lens in the computer up to a distance of 1 meter (m) (3.3 feet [f[...]

NOTICE: Do not confuse the modem and network connectors on your computer. Do not plug a telephone line into the network connector. For information on using the integrated NIC, see the online NIC documentation supplied with your computer. To access this documentation, double - click the Dell Documents icon on the Windows desktop, click System Inform[...]

connecting them to your TV composite video - in connector and your computer's S - Video TV - out connector, allows your computer to play video on the TV. Audio Devices You can connect audio devices such as speakers, microphones, and headphones to your computer. Figure 8 shows the locations of the audio jacks and the S - Video connector. Connec[...]

Back to Contents Page Microsoft® Windows® XP Features: Dell™ Latitude™ C500/C600 User's Guide Overview New User Interface Files and Settings Transfer Wizard Application and Device Compatibility System Restore User Accounts and Fast User Switching Home and Small Office Networking Internet Connection Firewall Overview Based on an enhanced [...]

Help and Support Center The Help and Support Center, introduced with Microsoft Windows Millennium Edition (Me), replaces Windows Help from earlier operating systems. The Help and Support Center provides an integrated resource center for information and assistance in using, configuring, and troubleshooting your computer and installed hardware device[...]

If you prefer the classic window and button appearance, perform the following steps: 1. Right - click anywhere on the main desktop screen and click Properties . 2. Click the Appearance tab. 3. From the Windows and buttons dropdown box, select Windows Classic style . 4. To customize color, font, and other classic desktop options, click Advanced . 5.[...]

Launch icons and the notification area.) Windows XP groups multiple instances of the same application on the taskbar. For example, if six instances of Internet Explorer are open, each displaying a button on the taskbar, Windows XP groups the buttons next to one another on the taskbar. If space becomes an issue on the taskbar, Windows XP consolidate[...]

Application and Device Compatibility Although Windows XP is designed to be compatible with a wide range of application programs and hardware devices, some older programs and devices may not be usable. Check the Microsoft Web site at www.microsoft.com for application programs and hardware devices known to be compatible. When buying new software and [...]

finished trying compatibility settings and click Next> . 9. Select either Yes to send information about the settings you used and whether they fixed the problem, or select No , and then click Next> . 10. Click Finish to close the wizard. System Restore The System Restore feature of Windows XP provides the capability to restore the operating s[...]

Event - Triggered Restore Points Event- triggered restore points are created before key changes are made to the system. System Restore automatically creates a restore point before the following events: Application installations — System Restore creates a restore point before you install an application program designed for Windows XP. You may wish[...]

1. Click the Start button, point to All Programs—> Accessories—> System Tools , and then click System Restore . 2. Select Restore my computer to an earlier time and click Next> . The Select a Restore Point screen appears. The calendar on the left indicates in bold the dates on which restore points were created. 3. Click a date, click a[...]

3. Click the Hardware tab, and then click Device Manager . 4. In the Device Manager window, right - click the device for which the new driver was installed, and then click Properties . 5. Click the Drivers tab, and then click Roll Back Driver . User Accounts and Fast User Switching NOTE: Fast User Switching is the default user screen for both Home [...]

do not. Because multimedia applications use resources that cannot easily be shared between different users on a single computer, those applications terminate during the user switch, allowing the new user to take full advantage of the multimedia capabilities. Special Considerations With Fast User Switching Considerations when using Fast User Switchi[...]

After initial operating system setup, the computer administrator or a user with administrator rights can create additional user accounts. NOTE: Different account options are available when a Windows XP Professional computer is connected to a domain. To add users, perform the following steps: 1. Click the Start button, and click Control Panel . 2. I[...]

3. Click checklist for creating a network . The checklist leads you through the steps necessary to set up a home or small office network and provides extensive references for each step. When you have completed the necessary connections and preparations, return to the Network Setup Wizard . 4. Select the Internet connection method and click Next>[...]

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Back to Contents Page Using Intel® SpeedStep™ to Set Performance Levels: Dell™ Latitude™ C600/C500 User's Guide Using Intel SpeedStep Using the Adjust Properties Option Setting the Advanced Options Using Intel SpeedStep NOTES: Intel SpeedStep technology is only available for C600 computers. The Intel SpeedStep technology allows you to s[...]

Using the Adjust Properties Option 1. To access the Intel SpeedStep option window, either right - click the flag icon and click the Adjust Properties option or double - click the flag icon. The Intel SpeedStep technology options window opens. 2. You can adjust the following performance options: Automatically change performance when the power source[...]

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Back to Contents Page Passwords and Security: Dell™ Latitude™ C600/C500 User's Guide About Passwords Using a Hard - Disk Drive Password Using a Primary Password Assigning an Asset Tag Using an Administrator Password Using the Security Cable Slot About Passwords A primary password prevents unauthorized access to the computer at start - up. [...]

Using an Administrator Password The administrator password is designed to give system administrators or service technicians in large companies access to computers for repair or reconfiguration. The administrators or technicians can assign identical administrator passwords to groups of computers as they are unpacked and configured, leaving the prima[...]

If the correct password is not entered in three attempts, the computer tries to boot from another bootable device if the Boot First d evice option in the system setup program is set to allow it. If the Boot First device option is not set to allow booting from another device, the computer returns to the state it was in when you turned it on—suspen[...]

Deleting an Asset Tag Number To delete the asset tag number without assigning a new one, perform the following steps: 1 . Boot the computer from a bootable diskette or CD - ROM. 2 . Type cd c:DellUtil and press <Enter>. 3 . Type asset /d and press <Enter>. Assigning an Owner Tag An owner tag can have up to 48 characters; any combinati[...]

/o tag Specifies a new owner tag /o /d Deletes the owner tag /? Displays the Asset Tag utility help screen Using the Security Cable Slot To prevent unauthorized removal of the computer, you can use a security cable to attach the computer to an immovable object. Your computer has one security cable slot, located on the left side of the computer— b[...]

locking device into the security cable slot located between the hard - disk drive and the speaker, and lock the device with its associated key. Back to Contents Page[...]

Back to Contents Page Traveling With Your Computer: Dell™ Latitude™ C600/C500 User's Guide Identifying Your Computer Preparing Your Computer for Travel Travel Tips Identifying Your Computer As an antitheft measure, assign a primary password and a hard - disk drive password to prohibit unauthorized access to the computer. Dell recommends th[...]

assigned, and write it down. Also write down the name, address, and telephone number of the law enforcement agency. If possible, obtain the name of the investigating officer. If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement agency where you live. 2. If the comp[...]

NOTE: Follow the travel tips and take special precautions if you are planning to travel by air. Traveling by Air You may want to take the following precautions when you are traveling by air with your computer: Notify airport security in advance that you are bringing a portable computer. Be sure to have a charged battery or the AC adapter and power [...]

international carnet from your government if you travel through many different countries. Power interruptions can occur frequently in some countries. Always have a charged battery available if traveling abroad. Credit card holders should check with their credit card companies for information about the kinds of emergency travel assistance they offer[...]

Back to Contents Page Removing and Replacing Parts: Dell™ Latitude™ C600/C500 User's Guide Preparing to Work Inside the Computer Replacing a Primary Hard - Disk Drive Removing or Installing Memory Modules Preparing to Work Inside the Computer NOTES: If necessary, print these instructions for reference before proceeding. Before you start to[...]

the computer. While you work, periodically touch the I/O panel to dissipate any static electricity that might harm components. Replacing a Primary Hard - Disk Drive NOTICE: To prevent data loss, turn off your computer before you remove the hard - disk drive. Do not remove the hard - disk drive if the computer is in suspend mode or if the drive acce[...]

6. Gently push the drive carrier into the drive bay until the carrier door is flush with the computer case. 7. Push down on the driver carrier until it snaps into place. 8. Replace the screw you removed in step 2. Be careful not to overtighten the screw. If you have installed a new hard - disk drive, follow the directions that came with the drive t[...]

module cover. The screws are part of the memory module cover and stay with the cover when you remove it. b . Locate the small semicircular indention at one end of the memory module cover. Place your fingertip under the cover by the indentation and firmly lift the cover up. c . When the cover pops up, lift it up to remove it and expose the memory mo[...]

If you do not hear a click as each end of the memory module snaps into the metal tabs, remove the memory module and reinstall it. NOTICE: After installation, if the memory module cover does not fit or is difficult to close, you may have installed the memory module improperly or into the wrong slots. Remove the memory modules and reinstall them. Do [...]

Back to Contents Page AC Adapter and Battery: Dell™ Latitude™ C600/C500 User's Guide About the AC Adapter First Low - Battery Warning Connecting the AC Adapter Second Low - Battery Warning About the Batteries Charging the Battery Removing a Battery Detecting Battery Problems Installing a Battery Battery Disposal Checking the Battery Charge[...]

About the Batteries A lithium ion battery in the battery bay is standard with the computer, and provides power when an electrical outlet is not available. To double battery life, install a second battery in the modular bay. CAUTION: Do not puncture, disassemble, or incinerate the computer's battery. The battery may present a fire or chemical b[...]

The battery’s self- test capability alerts you to battery conditions such as low charge. The battery has a life span of around 400 discharge/charge cycles, provided it is charged at normal room temperature. Battery Usage The battery is partially charged when you receive it. Dell recommends that you charge your battery to full capacity before usin[...]

1 Battery 2 Battery bay latch Installing a Battery Slide the battery into the bay until the latch release clicks. Checking the Battery Charge To check the charge level, press the battery test button that is next to the lights (see Figure 2 ). The number of lights that appear shows an estimate of the remaining battery charge (see Table 1 ). Figure 2[...]

No. of Lights Lit % Charge Remaining 5 81–100 4 61–80 3 41–60 2 21–40 1 1–20 The battery charge gauge consists of five lights. Each light represents 20 percent of full charge. If only one light appears, recharge the battery before using it. NOTE: If the battery has a 0 (zero) percent charge, you cannot use the battery test button to check[...]

replace the battery or connect your computer to an electrical outlet. After the first low - battery warning, if no input/output (I/O) activity occurs within 75 seconds, the computer activates suspend - to - disk mode. Once suspend - to - disk mode is activated, no further power is consumed. If the computer has no suspend - to - disk partition, the [...]

A hot battery will not charge when you connect the AC adapter to the computer. This safety feature is important because charging a hot battery shortens the battery’s life span and may damage the battery and the computer. The battery is too hot to start charging if the battery light flashes alternately green and amber. If this occurs while the com[...]

When your battery no longer holds a charge, call your local waste disposal agency or environmental agency for advice on disposing of it. To purchase a new battery, call Dell or access the Dell World Wide Web site at http://www.dell.com. CAUTION: If your battery is damaged, or if it no longer holds a charge, dispose of it promptly and properly. Do n[...]

Back to Contents Page Power Management and Conservation: Dell™ Latitude™ C600/C500 User's Guide Management Tips Power Options Properties Power Management Modes ENERGY STAR® Emblem Management Tips NOTE: See " About the Batteries " for more information on conserving battery power. Connect the computer to an electrical outlet when [...]

Advanced tab. To enter standby mode in Windows NT: To enter standby mode, press <FN><Esc>. For power management information, see Power Options Properties . Hibernate Mode (Suspend- to - Disk Mode) Hibernate mode (also called suspend - to - disk or S2D mode) conserves power by copying system data to a reserved area on the hard - disk dri[...]

Dell provides Softex software compatible with the Power Management Controller, which allows you to suspend and resume your computer without affecting your ability to use the docking station or its media bay. For information on using any Softex application program, see the online Help: 1 . Double- click the Softex program's icon in the system t[...]

Program the following functions: Activate standby mode. Activate hibernate mode. Shut down Windows and turn off the computer. Choose no action ( None ). To program these functions, click an option from the corresponding pull- down menu, and then click OK . Hibernate Tab The Hibernate tab lets you enable hibernate mode by clicking the Enable hiberna[...]

Back to Contents Page Using the System Setup Program: Dell™ Latitude™ C600/C500 User's Guide Overview Changing Printer Modes Entering and Exiting the System Setup Program Changing COM Ports The System Setup Screens Enabling the IR Port Changing the Boot Sequence NOTE: This section provides general information on using the system setup prog[...]

After you set up your computer, run the system setup program to familiarize yourself with your system configuration information and optional settings. Dell recommends that you write down the information for future reference. Entering and Exiting the System Setup Program Action Operating System Key Combinations External Keyboard Key Combinations Ent[...]

The box on the left half of screens 1, 2, 4, and 5 lists options that define the installed hardware in your computer and the power conservation and security features for your computer. Fields next to the options contain settings or values. You can change those values that appear bright on the screen. Options or values that you cannot change (becaus[...]

default for Parallel Mode is ECP . To determine the correct mode to use, see the documentation that came with the device. NOTE: The ECP setting also works for most software written for the AT and PS/2 modes. Devices that use ECP mode may come with special drivers that need to be installed in order to use these modes. Setting Parallel Mode to Disabl[...]

Back to Contents Page Reinstalling Software: Dell™ Latitude™ C600/C500 User's Guide Installing Drivers and Utilities Installing the Asset Tag Utility Installing the Internal Modem and Network Adapter Drivers (Optional) NOTES: Dell recommends that you print these procedures before you begin. You may need administrator privileges to perform [...]

System , Device Type , and Topic pull- down menus. A link or links appear(s) for the specific drivers or utilities used by your computer. 6 . Click the link of a specific driver or utility to display information about the driver or utility you want to install. 7 . At the driver information screen , do one of the following: Click the Install button [...]

To install a modem or network adapter driver, use the appropriate procedure in this section, depending on your operating system. Installing the Modem or Network Adapter Driver for Windows XP 1 . Save your work in all open programs and insert your ResourceCD. 2 . Click the Start button, and click Control Panel . 3 . Under Pick a category , click Per[...]

7 . Click the Driver tab, click Update driver , and then click Next . 8 . Verify that Search for a suitable driver for my device (Recommended) is selected, and then click Next . 9 . Verify that CD- ROM drives is selected, and then click Next . 10 . When the name of the appropriate driver appears, click Next . 11 . Click Finish and restart your comp[...]

Installing the Combination Modem and Network Adapter Drivers for Windows NT To install the combination modem and network adapter drivers, you need to install the modem driver, the network adapter driver, and the Mini PCI AMP software as described in the following sections: Installing the Modem Driver 1 . Save your work in all open programs. 2 . Ins[...]

3. In the Network window, click the Adapter tab and then click Add . 4 . In the Select Network Adapter window, click Have Disk . 5 . In the Insert Disk window, type C:DellDrivers68GFMDriversNICWin_NT , and click OK . 6 . Click the Ethernet adapter, and then click OK . 7 . In the network configuration window, type the network specific configur[...]

Back to Contents Page Finding Solutions: Dell™ Latitude™ C600/C500 User's Guide Overview Intel SpeedStep Problems Recover From a Program That Is Not Responding PC Card Problems Restart a Computer That Is Not Responding Modem, Fax, and Internet Connection Problems Wet Computer No Image Appears on Display Dropped or Damaged Computer No Image[...]

CAUTION: To help prevent possible damage to the system board, wait 5 seconds after turning off the computer before you disconnect a device or remove a memory module. NOTICE: Only access the inside of your computer when you are installing memory modules. Problem Procedure Recover From a Program That Is Not Responding 1 . Press <Ctrl><Alt>[...]

8. Ground yourself by touching one of the unpainted metal connectors on the I/O panel. 9. Replace the memory module(s). 10. Replace the memory module cover. 11. Reinstall the hard - disk drive. 12. Reinstall the modular bay and PC Cards that you removed. 13. Replace any batteries that you removed. 14. Reconnect the computer and peripherals to an el[...]

No . Go to Step 5. 5. Turn off the computer. Does the power status light appear? Yes . Go to step 6. No . Go to step 7. 6. Remove any installed batteries and disconnect the AC adapter. Then reinstall the batteries, reconnect the AC adapter, and turn on the computer. Does the power status light appear? Yes . Go to step 8. No . Go to step 7. 7. Turn [...]

2 . Make sure the AC adapter is connected to the computer, and then verify that the power cable is firmly attached to the AC adapter and to the electrical outlet. 3 . Does the light on top of the AC adapter light up ? Yes . Go to step 4. No . The AC adapter may be defective. Go to step 5. Turn on the computer. Does the power status light appear? Ye[...]

the display remains blank, part of your computer is probably not receiving power. See also " No Power at All ." 3. Turn on the computer. Is the display on ? Allow 1 minute for the computer to initialize its components before checking for signs of power. Yes . The entire computer is receiving power; the problem is resolved. No . Adjust the[...]

No . Go to step 9. 6. Does the computer display a drive error message? Yes . See Table 1 in "Understanding Error Messages" for an explanation of the message, and then go to step 7. No . Go to step 9. 7. Insert a bootable 1.44 - megabyte (MB) diskette into the diskette drive and reboot the computer. 8. Does the diskette - drive access ligh[...]

1. Save and close any open files, exit any open application programs, and shut down the computer. 2. Remove the drive from the modular bay . 3. Reinstall the drive. 4. Reboot the computer. Does the drive access light blink during the boot routine? Yes . Go to step 6. No . Go to step 5. Remove and reinsert the drive. Reboot the computer. Does the dr[...]

Problems During POST, the computer checks the hard - disk drive, comparing its characteristics with the system configuration information. (The drive access light blinks as the computer performs this check.) If you hear an unfamiliar scraping or grinding sound when a drive is accessed, make sure the sound is not caused by the application program tha[...]

system diskette from drive A, and reboot the computer. Does the operating system load now ? Yes . You have an error in your autoexec.bat or config.sys file. Use a text editor to examine the contents of these files and locate the error. For information on the correct syntax for commands in these files, see the documentation that accompanied your ope[...]

printer. The mouse pointer hanging and refusing to move, or moving in a stuttering fashion. Error messages from Windows, messages about the computer not operating at maximum performance, or the system dropping to "Safe Mode" or "MS - DOS Compatibility Mode". Errors and crashes of applications for no apparent reason. Incorrect Co[...]

computer. 5. Turn the computer over and remove the memory module cover and the memory modules. 6. Install the new memory module(s). 7. Replace the memory module cover. 8. Reboot the computer, and press <F2> when prompted to enter the system setup program. 9. Call Dell for technical assistance. Intel® SpeedStep™ Problems If you want to adju[...]

provider (ISP) and send or receive a fax, your modem is functioning properly. If you are sure that your modem is working properly and you still experience problems connecting to your ISP, contact the ISP technical support department for assistance. telephone directory or call your telephone service provider for information on temporarily disabling [...]

Yes . The problem is resolved. No . Go to step 8. 4. Turn off the computer and any attached devices. Disconnect all devices from the computer. 5. Make sure the AC adapter is firmly connected to the computer and to an electrical outlet, or verify that a fully charged battery is properly seated in its bay. 6. Turn on the computer. Is the display on ?[...]

electrical outlet. Check for damaged or frayed cables and for bent pins on connectors. It is normal on some video cable connectors for pins to appear to be missing. See the monitor documentation. Check the Video Display Device setting in the system setup program. To use an external monitor, this option must be set to CRT Mode or Simul Mode . Adjust[...]

TV and the TV - out connector on your computer. Check for damaged or frayed cables and for bent pins on connectors. NOTE: If your TV did not come with a composite video cable, you can purchase one from a local electronics store. Television Type in the system setup program is set to the correct video standard for your country. Television Port is Ena[...]

1 . Click the Start button, and select Shut Down . 2 . In the Shut Down window, select Restart the Computer . 3 . Click Yes . Your computer shuts down and restarts. 4 . When you see the Dell logo, press <F2> to enter the system setup program. The system setup program screen appears. 5 . Press the right - or left - arrow key to select the Main[...]

No . Call Dell for technical assistance. DualPoint Device, Touch Pad, or Mouse Problems Basic Checks If you are using a PS/2 or USB mouse, ensure that the connector is firmly attached. Mouse extension cables can cause problems. If you are using the touch pad or a PS/2 mouse, run the Pointing Devices test as described in " Dell Diagnostics .&qu[...]

Use the integrated keyboard: when working in MS - DOS mode when running the Dell Diagnostics when using the system setup program Do not use external Universal Serial Bus (USB) keyboards with Windows NT and go to step 2. If they cannot be straightened, or are broken, you need a new keyboard. No . Go to step 2. 2. Reconnect the keyboard to the comput[...]

If you are having a problem with a printer, see " Printer Attached to Parallel Port Doesn't Work ." If a system error message indicates a port problem or if equipment connected to a port seems to perform incorrectly or not at all, the source of the problem may be any of the following: A faulty connection between the I/O port and the [...]

3. Check the contents of your initialization and start - up files. (See " Software Solutions ") Are the port configuration commands correct ? Yes . Go to step 5. No . Go to step 4. 4. Change the necessary statements in the start - up files. If the port problem is confined to a particular application program, see the application program&ap[...]

Does the print operation complete successfully ? Yes . You probably need a new printer cable. Call Dell for technical assistance. No . Go to step 5. 5. Run the printer's self- test. Does the self- test complete successfully ? Yes . Go to step 6. No . The printer is probably defective. If you bought the printer from Dell, call Dell for technica[...]

Back to Contents Page[...]

Back to Contents Page Dell™ Diagnostics: Dell Latitude™ C600/C500 User's Guide When to Use the Dell Diagnostics Advanced Testing Features of the Dell Diagnostics Confirming the System Configuration Information Starting the Dell Diagnostics When to Use the Dell Diagnostics Whenever a major component or device in your computer does not funct[...]

Starting the Dell Diagnostics NOTE: Dell recommends that you print these procedures before you begin. 1 . Turn off the computer. 2 . Undock the computer if you have it docked. 3 . Turn on the computer. 4 . Press <F2> at the start of the boot routine to access the system setup menu. NOTE: Write down your current boot sequence in the event you [...]

and Results by the Dell Diagnostics, and additional help on the Dell Diagnostics. Program Options Allows you to change the settings of the Dell Diagnostics. Exit to MS- DOS Exits to the MS- DOS® prompt. For a quick check of your computer, select Quick Tests from the Test All Devices or Test One Device option. Quick Tests runs only the subtests tha[...]

run if you select All from the Run tests menu category. Press the up- or down - arrow key to highlight a test device group. On the right side of the screen, the Devices for Highlighted Group area lists the computer's currently detected hardware and some of the relevant settings. Two lines at the bottom of the screen make up the menu area (see [...]

Confirming the System Configuration Information When you boot your computer from your ResourceCD , the diagnostics checks your system configuration information and displays it in the Device Groups area on the main screen. The following sources supply this configuration information for the diagnostics: The system configuration information settings ([...]

Back to Contents Page Understanding Error Messages: Dell™ Latitude™ C600/C500 User's Guide Error Messages Avoiding Interrupt Assignment Conflicts Error Messages Your application programs, operating system, and the computer itself can identify problems and alert you to them. When this occurs, a message may appear on the computer's disp[...]

cannot read the data. structure of the diskette drive or hard - disk drive. See the documentation that came with your operating system. Decreasing available memory One or more memory modules may be faulty or improperly seated. Reseat the memory modules and, if necessary, replace them. Disk C: failed initialization The hard - disk drive failed initi[...]

the Dell Diagnostics . Hard - disk drive controller failure The hard - disk drive does not respond to commands from the computer. Turn off the computer, remove the drive, and boot the computer from a bootable diskette. Then turn off the computer again, reinstall the drive, and reboot the computer. If the problem persists, try another drive. Then ru[...]

was booting. Memory address line failure at address, read value expecting value An installed memory module may be faulty or improperly seated. Reseat the memory modules and, if necessary, replace them. Memory allocation error The software you are attempting to run is conflicting with the operating system, another application program, or a utility. [...]

drive No timer tick interrupt A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics . Non- system disk or disk error The diskette in drive A or your hard - disk drive does not have a bootable operating system installed on it. If you are trying to boot from the diskette, replace it with one that has a boo[...]

Warning: Battery is critically low. The battery is running out of charge. Replace the battery , or connect the computer to an electrical outlet. Otherwise, activate suspend - to - disk mode or turn off the computer. Avoiding Interrupt Assignment Conflicts Problems can arise if two devices attempt to use the same interrupt request (IRQ) line. To avo[...]

microprocessor IRQ15 Reserved; used by CD - ROM drive in the modular bay to indicate that the drive requires the attention of the microprocessor Back to Contents Page[...]

Back to Contents Page Getting Help: Dell™ Latitude™ C600/C500 User's Guide Help Overview Contacting Dell Back to Contents Page[...]

Back to Contents Page Technical Specifications: Dell™ Latitude™ C600/C500 User's Guide Processor Battery PC Cards AC Adapter Memory Physical Connectors Environmental (Computer) Audio Touch Pad Video Track Stick Display Modem Keyboard Supported CD/DVD Formats Processor C600 microprocessor Intel® Mobile Pentium® III microprocessor with Int[...]

CardBus controller Texas Instruments PCI 1420 CardBus controller PC Card connectors two Type II cards in any combination; one Type III card used only in the lower connector The lower connector supports zoomed video (ZV) cards on computers running the Microsoft® Windows® 95 or Windows 98 operating system. The Microsoft Windows NT 4.0 operating sys[...]

Video VGA connector PS/2 mini - DIN connector Infrared port compatible with both IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.0 (Slow IR) Audio microphone jack; headphones/speakers jack USB USB- compliant connector Docking connector for the C/Port Family Advanced Port Replicator or C/Dock Family Expansion Station S- Video 7- pin mini - DIN conne[...]

Video controller ATI Mobility M3 Video memory 8.0 MB Table 1. Display Resolution, Colors, and Refresh Rates Resolution Color Depth External Monitor Available Refresh TV as Secondary Display Available Refresh 640 x 480 (VGA) 256 (8 - bit) 60, 75, 85 Hz 60 Hz NTSC, 50 Hz PAL 640 x 480 (VGA) 65 K (16 - bit) 60, 75, 85 Hz 60 Hz NTSC, 50 Hz PAL 640 x 48[...]

Primary/Secondary 640 x 480 800 x 600 1024 x 768 1280 x 1024 1400 x 1050 1600 x 1200 640 x 480 (8 bit) 32 32 32 32 32 32 800 x 600 (8 bit) 32 32 32 32 32 32 1024 x 768 (8 bit) 32 32 32 32 32 32 1280 x 1024 (8 bit) 32 32 32 32 32 32 1400 x 1050 (8 bit) 32 32 32 32 32 32 1600 x 1200 (8 bit) 32 32 32 32 32 32 640 x 480 (16 bit) 32 32 32 32 32 32 800 x[...]

Maximum resolution/colors 1024 x 768/16- bit color (XGA); 1400 x 1050/16- bit color (SXGA+); 800 x 600/16 - bit color (SVGA) Response time (typical) 50.0 ms (20 ms rise, 30 ms fall) Operating angle 0° (closed) to 180° Viewing angles: Horizontal ± 40° Vertical +15°/–30° Dot pitch 0.28 mm (14.1 - inch XGA); 0.20 mm (14.1 - inch SXGA+); 0.31 m[...]

Width 139.0 mm (5.47 inches) Weight 8- cell: 0.39 kg (0.87 lb) 4- cell: 0.22 kg (0.49 lb) Voltage 14.8 VDC Capacity 8- cell: 59.0 WH 4- cell: 26.5 WH Charge time (approximate) 2 : Computer on 2.5 hours Computer off 1 hour Battery life 3 hours minimum with 8- cell standard battery; 1- 2 hours minimum with 4- cell optional battery Life span (approxim[...]

Operating 0° to 40°C (32° to 104°F) Storage –40° to 65°C (–40° to 149°F) Physical Height 38.7 mm (1.52 inches) Width 319.5 mm (12.58 inches) Depth 253.6 mm (9.98 inches) Weight 3 14.1 - inch XGA or SXGA+ with 4- cell battery 2.2 kg (4.9 lb) with travel module installed in modular bay 2.4 kg (5.4 lb) with standard diskette drive installe[...]

Operating 0.9 GRMS using a random - vibration spectrum that simulates user environment Storage 1.3 GRMS using a random - vibration spectrum that simulates air/truck shipment Maximum shock 4 : Operating 152.4 cm/sec (60.0 inches/sec) (equal to a half - sine pulse width of 2 ms) Storage 203.2 cm/sec (80 inches/sec) (equal to a half - sine pulse width[...]

Interface PS/2- compatible X/Y position resolution 250 counts/sec.@100gf Size: Protrudes .5 mm higher than surrounding keycaps Power: Supply voltage 5 V ± .5 VDC Supply current 25 mA (maximum operating for track stick and touch pad combined) ESD In accordance with IEC- 801 - 2 Modem Data/Fax Modem Optional 3Com® 56K, V.90 Mini PCI Modem 556B. For[...]

NOTES: 1 Your computer does not support some memory modules from older models of Dell portable computers, such as the Latitude CP, XP, XPi CD, or LM. It only supports SDRAM modules and does not support EDO memory modules. 2 Battery performance features such as charge time and life span can vary according to the conditions under which the computer a[...]

Back to Contents Page Regulatory Notices: Dell™ Latitude™ C600/C500 User's Guide Overview Polish Center for Testing and Certification Notice FCC Notices (U.S. Only) Wymagania Polskiego Centrum Badan i Certyfikacji IC Notice (Canada Only) Pozostale instrukcje bezpieczenstwa CE Notice (European Union) NOM Information (Mexico Only) Battery Di[...]

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell computers are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions: Class A[...]

and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at yo[...]

This equipment cannot be used on public coin - phone service provided by the telephone company. Connection to party line service is subject to state tariffs. There are no user serviceable parts on the modem contained in your computer. If your telephone equipment causes harm to the telephone network, the telephone company will notify you in advance [...]

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some s[...]

NOTE: EN 55022 emissions requirements provide for two classifications: Class A is for typical commercial areas. Class B is for typical domestic areas. RF INTERFERENCE WARNING: This is a Class A product. In a domestic environment this product may cause radio frequency (RF) interference, in which case the user may be required to take adequate measure[...]

Most Dell computers are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A. ITE, including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, inte[...]

the other regulatory marking applied to your product. Line three of the label identifies the emissions class for the product—"(A)" for Class A products or "(B)" for Class B products. NOTE: MIC emissions requirements provide for two classifications: Class A devices are for business purposes. Class B devices are for nonbusiness [...]

Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a three - prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. The phasing conductor of the room's electrical installation should hav[...]

NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM) Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. L[...]

Exportador: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importador: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños [...]

CE Mark Notice This device complies with the requirements of the European Directive 1999/5/EC. New Zealand Telecom Warnings General “The grant of a Telepermit for any item of terminal equipment indicates only that Tele com has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the[...]

“This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergence Service.” “If a charge for local calls is unacceptable, the ‘Dial’ button should NOT be used for local calls. Only the 7- digits of the local number should be dialed from your telephone. DO NOT dial the area code digit or the ‘0’ prefix.” [...]

Back to Contents Page Limited Warranty and Return Policy: Dell ™ Latitude ™ C600/C500 User's Guide Three- Year Limited Warranty for C600 Computers (U.S. Only) Macrovision Product Notice Three- Year Limited Warranty for C600 Computers (Canada Only) One - Year Limited Warranty for C500 Computers (U.S. Only) One - Year End - User Manufacturer[...]

NOTE: Before you ship the product(s) to Dell, back up the data on the hard - disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data or software. Dell owns all parts removed from repaired products. Dell uses new and reconditioned p[...]

These provisions apply to Dell's three - year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell's Exchange Policy in effect on t[...]

manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended. Coverage During Years Two and Three During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell's Exchange Policy in effect on the [...]

period in order for the repair(s) to be covered by the limited warranty. NOTE: If you chose one of the available warranty and service options in place of the standard three - year limited warranty described in the preceding text, the option you chose will be listed on your invoice. One -Year End -User Manufacturer Guarantee (Latin America and the C[...]

Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001 - 10)/ Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001 - 40) Avenida Industrial Belgraf, 400 92990 - 000 - Eldorado do Sul – RS - Brasil Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile Dell Computer de Colombia Corporation Carrera 7 #115-[...]

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited vi[...]

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS[...]

NOTE: Before you ship the product(s) to Dell, back up the data on the hard - disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty [...]

Back to Contents Page Contacting Dell: Dell™ Latitude™ C600/C500 User's Guide Overview Europe Contact Numbers International Dialing Codes Asia and Other Regions Contact Numbers Americas Contact Numbers Overview When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. &quo[...]

International Dialing Codes Click a listed country to obtain the appropriate contact numbers. Country (City) International Access Code Country Code City Code Australia (Sydney) 0011 61 2 Austria (Vienna) 900 43 1 Belgium (Brussels) 00 32 2 Brazil 0021 55 51 Brunei — 673 — Canada (North York, Ontario) 011 — Not required Chile (Santiago) — 56[...]

Portugal 00 35 — Singapore (Singapore) 005 65 Not required South Africa (Johannesburg) 09/091 27 11 Spain (Madrid) 00 34 91 Sweden (Upplands Vasby) 00 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 — Thailand 001 66 — U.K. (Bracknell) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required Americas Contact Numbers Country (City) Department N[...]

Customer Care (From within Toronto) 416 758- 2400 Customer Technical Support toll free: 1- 800 - 847- 4096 Sales (Direct Sales—from outside Toronto) toll free: 1- 800 - 387- 5752 Sales (Direct Sales—from within Toronto) 416 758- 2200 Sales (Federal government, education, and medical) toll free: 1- 800- 567 - 7542 Sales (Major Accounts) toll fre[...]

Jamaica General Support 1 - 800- 682 - 3639 Latin America NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance. Customer Technical Support (Austin, Texas, U.S.A.) 512 728- 4093 Customer Service (Austin, Texas, U.S.A.) 512 728- 3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728[...]

Puerto Rico General Support 800 - 805 - 7545 St. Lucia General Support 1 - 800- 882 - 1521 Trinidad and Tobago General Support 1 - 800- 805 - 8035 U.S.A. (Austin, Texas) Automated Order- Status System toll free: 1- 800 - 433- 9014 AutoTech (for portable and desktop computers) toll free: 1- 800 - 247- 9362 Dell Home and Small Business Group (for por[...]

Technical Support Server Fee - Based Technical Support toll free: 1- 800 - 967- 0765 Sales (Catalogs) toll free: 1- 800 - 426- 5150 Fax toll free: 1- 800 - 727- 8320 TechFax toll free: 1- 800 - 950- 1329 Dell Services for the Deaf, Hard - of - Hearing, or Speech - Impaired toll free: 1- 877 - DELLTTY (1 - 877 - 335- 5889) Switchboard 512 338- 4400 [...]

Customer Care 02 481 91 19 Home/Small Business Sales toll free: 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Web site: http://support.euro.dell.com E- mail: tech_be@dell.com E- mail for French Speaking Customers: http://support.euro.dell.com/be/fr/emaildell/ Czech Republic (Prague) Technical Support 02 22 83 27 [...]

Fax 09 253 313 99 Switchboard 09 253 313 00 Web site: http://support.euro.dell.com E- mail: fin_support@dell.com France (Paris/Montpellier) Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Fax 0825 004 701 Fax (Alternative) 04 99 75 40 01 Switchboard 0825 004 700 Switchboard (Alternative) 04 99 75 40 00 Sales 0825 0[...]

Web site: http://support.euro.dell.com E- mail: tech_support_central_europe@dell.com Ireland (Cherrywood) Technical Support 1850 543 543 Home User Customer Care 01 204 4095 Small Business Customer Care 01 204 4026 Corporate Customer Care 01 279 5011 Sales 01 204 4444 SalesFax 01 204 0144 Fax 204 5960 Switchboard 01 204 4444 Web site: http://support[...]

sales, customer, and technical assistance. Corporate Sales (Brussels, Belgium) 02 481 91 00 Customer Care (Brussels, Belgium) 02 481 91 19 Switchboard (Brussels, Belgium) 02 481 91 00 Fax (Brussels, Belgium) 02 481 92 99 Web site: http://support.euro.dell.com E- mail: tech_be@dell.com Netherlands (Amsterdam) Technical Support 020 581 8838 Customer [...]

Customer Service Fax 22 57 95 806 Fax 22 57 95 998 Web site: http://support.euro.dell.com E- mail: pl_support@dell.com Portugal Technical Support 35 800 834 077 Customer Care 800 300 415 or 800 834 075 Sales 800 300 410 or 800 300 411 or 800 300 412 or 351 214 220 710 Switchboard 34 917 229 200 Fax 35 121 424 01 12 E- mail: http://support.euro.dell[...]

E- mail: http://support.euro.dell.com/es/es/emaildell/ Sweden (Upplands Vasby) Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Web site: http://support.euro.dell.com E- mail: swe_support@dell.com E- mail Support for Latitud[...]

Local Government Customer Care 01344 723 194 Home/Small Business Sales 0870 907 4000 Home/Small Business Customer Care 0870 906 0010 Corporate/Public Sector Sales 01344 860 456 Web site: http://support.euro.dell.com E- mail: dell_direct_support@dell.com Asia and Other Regions Contact Numbers Country (City) Department Name or Service Area Code Local[...]

Large Corporate Accounts GCP toll free: 800 858 2055 Large Corporate Accounts HK toll free: 800 964108 Large Corporate Accounts GCP HK toll free: 800 907308 Hong Kong NOTE: Customers in Hong Kong call Malaysia for customer assistance. Technical Support toll free: 800 96 4107 Customer Service (Penang, Malaysia) 633 4949 Transaction Sales toll free: [...]

Web site: http://support.jp.dell.com Korea (Seoul) Technical Support toll free: 080 - 200 - 3800 Sales toll free: 080 - 200 - 3600 Customer Service (Penang, Malaysia) toll free: 604 - 633 - 4949 Customer Service (Seoul, Korea) 080- 200 - 3800 Fax 2194 - 6202 Switchboard 2194 - 6000 Macau NOTE: Customers in Macau call Malaysia for customer assistanc[...]

http://support.euro.dell.com E- mail: dell_za_support@dell.com Southeast Asian/Pacific Countries (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries) Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) 60[...]

Back to Contents Page Help Overview: Dell™ Latitude™ C600/C500 User's Guide Technical Assistance Product Information Help Tools Returning Items for Warranty Repair or Credit Problems With Your Order Before You Call Technical Assistance If you need assistance with a technical problem, perform the following steps: 1 . Run the Dell Diagnostic[...]

that appears. The Welcome to support.dell.com page opens. Enter your system information to access help tools and information. You can contact Dell electronically by using the following addresses: World Wide Web http://www.dell.com/ http://www.dell.com/ap/ (for Asian/Pacific countries only) http://www.euro.dell.com (for Europe only) http://www.dell.[...]

Dell takes full advantage of fax technology to serve you better. Twenty - four hours a day, seven days a week, you can call the Dell TechFax line toll - free for all kinds of technical information. Using a touch - tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax numb[...]

2 . Include a copy of the invoice and a letter describing the reason for the return. 3 . Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics. 4 . Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) [...]

Expansion cards: Are you connected to a network ? Yes No Network, version, and network card: Programs and versions: See your operating system documentation to determine the contents of the system’s start - up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error m[...]