Dell C7565 manual

www .dell.com | support.dell.com Dell™ Dimension™ 5000 FlexBay for optional floppy drive or Media Card Reader hard drive activity light power button microphone connector headphone connector CD or DVD activity light CD or DVD eject button diagnostic lights USB 2.0 connectors (2) cover latch release Service T ag power connector parallel connector[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. If you purcha[...]

Contents 3 Contents Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1 Setting Up and Using Y our Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Connecting a USB Printer . . . . . . . . . . . . . . . . . [...]

4 Contents 2 Solving Problems T roubleshooting T ips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . 28 Hard driv[...]

Contents 5 3 T roubleshooting T ools Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . 46 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 W[...]

6 Contents Drive Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Removing the Drive Panel . . . . . . . . . . . . . . . . . . . . . . . 76 Removing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . 77 Replacing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . 77 Replacing the Drive Panel. . . . .[...]

Contents 7 Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . . . . 112 Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . 114 Cleaning Y our Computer . . . . . . . . . . . . . . . . . . . . . . . . . 114 Computer , Keyboa rd, and Monitor . . . . . . . . . . . . . . . . . . 114 Mouse . . . . . . . . . . . . . .[...]

8 Contents C7565bk1.book Page 8 Wednesday , January 26, 2005 1:37 PM[...]

Finding Information 9 Finding Information NOTE: Additional documentation may be included with your computer , depending on your country. What Are Y ou Looking For? Find it Here • W arranty information • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement Dell™ Product Information Guide • [...]

10 Finding Information www .dell.com | support.dell.com • Service T ag and Express Service Code • Microsoft W indows License Label Service T ag and Microsoft Windows License These labels are located on your computer . • Use the Service T ag to identify your computer when you use support.dell.com or contact technical support. • Enter the Exp[...]

Setting Up and Using Y our Computer 11 Setting Up and Using Y our Computer Setting Up a Printer NOTICE: Complete the ope rating sy stem setup before you co nnect a printer to the computer . See the documentation that came with the prin ter for setup information, including how to: • Obtain and install updated drivers • Connect the printer to the[...]

12 Setting Up and Using Y our Computer www .dell.com | support.dell.com Connecting a Parallel Printer 1 Complete the operating system setup, if you have not already done so . 2 T urn off the computer (see page 53). NOTICE: For best results, use a 3-m (1 0-ft) or shorter parallel cable. 3 Attach the parallel printer cable to the parallel connector o[...]

Setting Up and Using Y our Computer 13 4 T urn on the printer and then turn on the computer . If the Add New Hardware Wizard window appears, click Cancel . 5 Install the printer driver if necessary . See th e documentation that came with your printer . Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Inte[...]

14 Setting Up and Using Y our Computer www .dell.com | support.dell.com Setting Up Y our Internet Connection T o set up an AO L or MSN connection: 1 Save and close any open files, and exit any open programs. 2 Double-click the MSN Explorer or AOL icon on the Microsoft ® W indows ® desktop. 3 F ollow the instructions on the screen to complete the [...]

Setting Up and Using Y our Computer 15 Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Ke ep the tray closed when you are not using the drive. NOTICE: Do not move the co mputer when you are playing CDs or DVDs. 1 P ress the eject button on the front of the drive. 2 Place the disc, label side up, in th[...]

16 Setting Up and Using Y our Computer www .dell.com | support.dell.com A D VD player includes the following basic buttons: F or more information on playing CDs or D VDs, click Help on the CD or D VD player (if available). Adjusting the V olume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. 1 Click the Start button, point[...]

Setting Up and Using Y our Computer 17 Adjusting the Picture If an error message notifies you that the curren t r esolution and color depth are using too much memory and preventing D VD playback, adjust the display properties: 1 Click the Start button and click Control P anel . 2 Under Pick a category , click Appearance and Themes . 3 Under Pick a [...]

18 Setting Up and Using Y our Computer www .dell.com | support.dell.com 4 T o copy the CD or D VD: • If you have one CD or DVD drive , ensure that the settings ar e correct and click Copy . The computer reads your source CD or D VD and copies it to a temporary folder on your computer hard drive. When prompted, insert a blank CD or D V D into the [...]

Setting Up and Using Y our Computer 19 Using a Media Card Reader (Optional) Use the Media Card Reader to trans fer data dir ectly to your computer . The Media Card Reader supports the following memory types: •x D - P i c t u r e C a r d • SmartMedia (SMC) • CompactFlash T ype I and II (CF I/II) • MicroDrive Card • SecureDigital Car d (SD)[...]

20 Setting Up and Using Y our Computer www .dell.com | support.dell.com T o use the Media Car d Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot un til it is completely seated in the connector . If you encounter resistance, do not force the me dia or car d. Chec[...]

Setting Up and Using Y our Computer 21 Connecting One Monitor With a VGA Connect or and One Monitor With a DVI Connector 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 Connect the VGA connector on the monitor to the VGA (blue) connector on the back of the computer . 3 Connect the D VI connector on the other monito r to the[...]

22 Setting Up and Using Y our Computer www .dell.com | support.dell.com Changing the Display Settings 1 After you connect the monitor(s) or TV , turn on the computer . The Microsoft ® W indows ® desktop displays on the primary monitor . 2 Enable clone mode or extended desktop mode in the display settings. • In clone mode, both monito rs display[...]

Setting Up and Using Y our Computer 23 Network Setup Wizard The Microsoft ® W indows ® XP operating system provides a Ne twork Setup W izard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All P rograms → Accessories → Commun[...]

24 Setting Up and Using Y our Computer www .dell.com | support.dell.com Hibernate Mode Hibernate mode conserves power by copying system data to a reserved ar ea on the hard drive and then completely turning off the computer . When the computer exits from hibernate mode, the desktop is restor ed to the state it was in before it enter ed hibernate mo[...]

Setting Up and Using Y our Computer 25 • P resentation — If you want your computer to run without interruption (using no power conservation). • Minimal P ower Management — If you want your computer to run with minimal power conservation. • Max Battery — If your computer is a portable co mputer and you run your computer from batteries fo[...]

26 Setting Up and Using Y our Computer www .dell.com | support.dell.com Hyper -Threading Hyper - Thr eading is an Intel ® technology that can enhance ov erall computer performance by allowing one physical processor to function as tw o logical processors, capable of performing certain tasks simultaneously . It is r ecommended that you use the Micro[...]

Solving Problems 27 Solving Problems T roubleshooting T ips F ollow these tips when you troubleshoot your computer: • If you added or removed a part befor e the prob lem started, review the installation procedures and ensure that the part is corr ectly installed. • If a peripheral device does not work, ensu re that the device is properly connec[...]

28 Solving Problems www .dell.com | support.dell.com CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DV D titles work in all DVD drives. Problems writing[...]

Solving Problems 29 Hard drive problems E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . NOTE: Connect the modem to an analog tel ephone jack only . The modem d oes not operate while it is connected to a digital telephone n[...]

30 Solving Problems www .dell.com | support.dell.com Error Messages If the message is not listed, see the documentatio n for the operating system or the program that was running when the message appeared. V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS — 1 Click the Start button and click Control P anel . 2 Click P rinters and Other Hardwar[...]

Solving Problems 31 Media Card Reader Problems N OT ENOUGH MEMORY OR RESOURCES . C LOSE SOME PROGRAMS AND TRY AGAIN — Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restor e computer resources. If so , run the program that you want to use first. O PERATING SY STEM NOT FOUND ?[...]

32 Solving Problems www .dell.com | support.dell.com Keyboard Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . Lockups and Software Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in[...]

Solving Problems 33 A program stops responding A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Windows operating sy stem A solid blue screen appears E ND THE PROGRAM — 1 P ress <Ctrl><Shift><Esc> simultaneo[...]

34 Solving Problems www .dell.com | support.dell.com Other software problems Memory Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensur[...]

Solving Problems 35 Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . I F YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see page 63) to ensure that your computer is su ccessfully communicating with the memory . • Ensur[...]

36 Solving Problems www .dell.com | support.dell.com Network Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . Power Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Inf[...]

Solving Problems 37 Printer Problems CAUTION: Before you begin any of the procedures in th is section, follow the s afety instructions located in the Product Information Guide . NOTE: If you need technical assistan ce for your printer , contact the printer’ s manufacturer . I F THE POWER LIGHT IS OFF — The computer is either turned off or is no[...]

38 Solving Problems www .dell.com | support.dell.com Scanner Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . NOTE: If you need technical assistance for your sc anner , contact the sc anner’ s manufacturer . C HECK THE PRINTER CABLE CONNECTIONS ?[...]

Solving Problems 39 Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . No sound from speakers NOTE: The volume control in some MP3 players override s the Windows volume s etting. If you have been listening to MP3 songs, ensure that you[...]

40 Solving Problems www .dell.com | support.dell.com No sound from headphones V ideo and Monitor Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . NOTE: See the monitor docume ntation for troubles hooting procedures. If the screen is blank R EINSTALL[...]

Solving Problems 41 If the screen is difficult to read C HECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor , and running the monitor self-test. M OVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer , ensure[...]

42 Solving Problems www .dell.com | support.dell.com C7565bk1.book Page 42 Wednesda y, January 26, 2005 1:37 PM[...]

T roubleshooting T ools 43 T roubleshooting T ools Diagnostic Lights CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . T o help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on [...]

44 T r oubleshooting T ool s www .dell.com | support.dell.com Memory modules are detected, but a memory failure has occurr ed. • If you have two or more memory modules installed, remove the modules, r einstall one module (see page 63), and then restart the computer . If the computer starts normally , reinstall an additional module. Continue until[...]

T roubleshooting T ools 45 No memory modules are detected. • If you have two or more memory modules installed, remove the modules, r einstall one module (see page 63), and then restart the computer . If the computer starts normally , reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules with[...]

46 T r oubleshooting T ool s www .dell.com | support.dell.com Dell Diagnostics CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . If you experience a problem with your computer , perform the checks in "Solving P roblems" on page 27 and run the Dell D[...]

T roubleshooting T ools 47 2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. W rite down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error co ndition, contact Dell (see page 118). NOTE: The Service T ag for your computer[...]

48 T r oubleshooting T ool s www .dell.com | support.dell.com 4 Close the test screen to r eturn to the Main Menu screen. T o exit the Dell Diagnostics and restart the computer , close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer , mouse, or k e yboard. All devices r equire a driver [...]

T roubleshooting T ools 49 Using Windows XP Device Driver Rollback If a problem occurs on your computer after you in stall or update a driver , use W indows XP Device Driver Rollback to replace the driver with the pr eviously installed version. 1 Click the Start button and click Control P anel . 2 Under Pick a Ca tegory , click P erformance and Mai[...]

50 T r oubleshooting T ool s www .dell.com | support.dell.com 4 In the Hardware T roubleshooter list, click I need to resolve a hardware conflict on my computer , and click Next . Restoring Y our Operating Sy stem Y ou can restore your operating system in the following ways: • Microsoft W indows XP System Restore r eturns your computer to an earl[...]

T roubleshooting T ools 51 4 Select a restor e point and click Next . If a calendar date has only one restor e point, then that restor e point is automatically selected. If two or more r estore points are availabl e, click the r estore point that you prefer . 5 Click Next . The Restoration Complete screen appears after System Restor e finishes coll[...]

52 T r oubleshooting T ool s www .dell.com | support.dell.com T o use PC Restore: 1 T urn on the computer . During the boot process, a blue bar with www .dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar , press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish r es[...]

Removing and Installing Parts 53 Removing and Installing Parts Before Y ou Begin This chapter provides procedures for r emoving and installing the components in your computer . Unless otherwise noted, each procedure a ssumes that the following conditions e xist: • Y ou have performed the steps in "Turning Off Your Computer" (s ee page 5[...]

54 Removing and Installing Parts www .dell.com | support.dell.com Before W orking Inside Y our Computer Use the following safety guidelines to help protec t your computer from potential damage and to help ensure your own personal safety . CAUTION: Before you begin any of the pro cedures in this section, follow the safety instructions located in the[...]

Removing and Installing Parts 55 Front V iew of the Computer 2 3 10 4 5 9 11 8 6 7 1 12 C7565bk1.book Page 55 Wednesda y, January 26, 2005 1:37 PM[...]

56 Removing and Installing Parts www .dell.com | support.dell.com 1 cover latch release Use this latch to r emove the cover . See "Removing the Computer Cover" on page 59. 2 CD or D VD activity light The drive light is on when the computer reads data from the CD or D VD drive. 3 CD or D VD eject button P ress to ejec t a disk from the CD [...]

Removing and Installing Parts 57 Back V iew of the Computer 2 3 1 7 5 4 8 6 C7565bk1.book Page 57 Wednesda y, January 26, 2005 1:37 PM[...]

58 Removing and Installing Parts www .dell.com | support.dell.com 1 power connector Insert the power cable. 2 sound card connectors (5) • Line-in connector — Use the blue line-in connector to attach a record/playback device such as a cassette player , CD player , or VCR. • Line-out connector — Use the green li ne-out connector to attach hea[...]

Removing and Installing Parts 59 Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Product Information Guide . CAUTION: T o guard against ele ctrical shock, alway s un plug your computer fr om the electrical outlet before removing the cover . 1 F ollow the pro[...]

60 Removing and Installing Parts www .dell.com | support.dell.com 4 Locate the three hinge tabs on the bottom edge of the computer . 5 Grip the sides of the computer cover and pi vot the cover up, using the bottom hinges as leverage points. 6 Release the cover from the hinge tabs a nd set it aside in a secure location. Inside V iew of Y our Compute[...]

Removing and Installing Parts 61 Sy stem Board Components memory module connectors (1, 2, 3, 4) main power connector processor and heat sink connector fan connector (CPU F AN) processor power connector battery socket (BA TTERY) SA T A connectors (2) (SA T A-0, SA T A-2) IDE drive connector floppy drive connector (FLOPPY) front panel I/O connector p[...]

62 Removing and Installing Parts www .dell.com | support.dell.com Memory Y ou can increase your computer memory by inst alling memory modules on the system board. Y our computer supports DDR2 memory . F or addit ional information on the type of memory supported by your computer , see "Memory" on page 101. DDR2 Memory Overview DDR2 memory [...]

Removing and Installing Parts 63 NOTE: Memory purchased from Dell is co vered under your computer warranty . NOTICE: If you remove your original memory modules fr om the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original m[...]

64 Removing and Installing Parts www .dell.com | support.dell.com 3 P ress out the securing clip at each end of the memory module connector . 4 Align the notch on the bottom of the mo dule with the crossbar in the connector . NOTICE: T o avoid damage to the memory module, press the module straight down into the connector while you apply equal force[...]

Removing and Installing Parts 65 6 Replace the computer cover . NOTICE: T o connect a network cable, firs t plug the cable into the network device and then plug it into the computer . 7 Connect your computer and devices to el ectrical outlets, and turn them on. 8 Right-click the My Computer icon and click P rop erties . 9 Click the General tab. 10 [...]

66 Removing and Installing Parts www .dell.com | support.dell.com Y our Dell™ computer provides the follow ing slots for PCI and PCI Express car ds: • T wo PCI card slots • One PCI Express x16 car d slot • One PCI Express x1 car d slot PCI Cards Y our computer supports two PCI cards. If you are installing or r eplacing a card, follow the pr[...]

Removing and Installing Parts 67 2 Gently push the release tab on the car d retentio n door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. 3 If you are installing a new car d, remove the f iller bracket to cr eate a card-slot opening. Then continue with step 5. 4 If you are r eplacing a car[...]

68 Removing and Installing Parts www .dell.com | support.dell.com 7 Before you close the car d re tention door , ensure that: • The tops of all cards and filler brack ets are flush with the alignment bar . • The notch in the top of the card or fill er brack et fits around the alignment guide. fully seated card not fully seated card bracket caug[...]

Removing and Installing Parts 69 8 Close the card r etention door by snappi ng it into place to secure the card(s). NOTICE: Do not route card cables over or behind the cards. Cables ro uted over the car ds can prevent the computer cover from cl osing properly or cause damage to the equipment. 9 Connect any cables that should be attached to the card[...]

70 Removing and Installing Parts www .dell.com | support.dell.com 6 Remove the card’s driver from the operating system. 7 If you removed a sound car d: a Enter system setup (see page 105), select Audio Controller , and then change the setting to On . b Connect external audio devices to the audio connectors on the back panel of the computer . 8 If[...]

Removing and Installing Parts 71 2 Gently push the release tab on the car d retentio n door from the inside to pivot the door open. Because the door is captive, it will remain in th e open position. (See page 66 for an illustration of the card r etention door .) 3 If your computer includes a card r etention mechanism, to secure the x16 car d in pla[...]

72 Removing and Installing Parts www .dell.com | support.dell.com 6 P repare the car d for installation. See the documentation that came with the car d for information on configuring the car d, making internal connections, or otherwi se customizing it for your computer . CAUTION: Some network adapters automatica lly start the computer when they are[...]

Removing and Installing Parts 73 9 If you replaced a car d that was already insta lled in the computer and you r emoved the retention mechanism, you may r einstall the retention mechanism. 10 Before r eplacing the card r etention mechanism, ensure that: • The tops of all cards and filler brac k ets are flush with the alignment bar . • The notch[...]

74 Removing and Installing Parts www .dell.com | support.dell.com NOTICE: Do not route card cables over or behind the cards. Cables ro uted over the cards can prevent the computer cover from closing proper ly or cause damage to the equipment. NOTICE: T o connect a network cable, first plug the cable into the network device and then plug it into the[...]

Removing and Installing Parts 75 b Connect the network cable to the add-in netw ork adapter ’s connectors. Do not connect the network cable to the integrated connector on the back panel. 15 Install any drivers requir ed for the card as described in the car d documentation. Removing a PCI Express Card 1 F ollow the procedures in "Befor e Y ou[...]

76 Removing and Installing Parts www .dell.com | support.dell.com Drive Panels CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . CAUTION: T o guard against electrical sh ock, alway s unplug your computer from the electrical outlet before removing the cover . R[...]

Removing and Installing Parts 77 3 By pushing from the inside and pivoting the dr ive panel to the left, you can release the drive panel from its side hinges. 4 Set the drive panel aside in a secure location. Removing the Drive-Panel Insert 1 On the inside of the drive panel, gently press the two drive-panel insert tab inwar d. 2 Pivot the drive-pa[...]

78 Removing and Installing Parts www .dell.com | support.dell.com 1 Align the tabs slots with the drive-panel insert tabs and seat the drive panel insert under the right edge. 2 Rotating inward towar d the drive panel, alig n and snap the drive-panel insert into place on the drive panel. 3 Ensure that the drive-panel insert is corr ectly seated in [...]

Removing and Installing Parts 79 Drives Y our computer supports a co mbination of these devices: • Up to two serial A T A drives • One FlexBay drive (floppy drive or Media Car d Reader) • Up to two CD or D VD drives Connect CD/D VD drives to the connector labeled "IDE" on the system board. Serial A T A hard drives should be connecte[...]

80 Removing and Installing Parts www .dell.com | support.dell.com Connecting Drive Cables When you install a drive, you connect two cables— a DC power cable and a data cable—to the back of the drive and to the system board. Drive Interface Connectors Most interface connectors are k eyed for correct inser tion; that is, a notch or a missing pin [...]

Removing and Installing Parts 81 Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp th e color ed pull tab and pull until the connector detaches. When connecting and disconnecting a serial A T A data cable, hold the cable by the black connector at each end. Like IDE connectors, the serial A T A interface connecto[...]

82 Removing and Installing Parts www .dell.com | support.dell.com NOTICE: If you are replacing a hard drive that contains data you want to k eep, back up your files before you begin this procedure. Check the documentation for the drive to verify that it is configured for your computer . Removing a Hard Drive 1 F ollow the procedures in "Befor [...]

Removing and Installing Parts 83 3 P ress in on the blue tabs on each side of th e drive and slide the drive up and out of the computer . Installing a Hard Drive 1 Unpack the replacement har d drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer . NOTE: If your replacement[...]

84 Removing and Installing Parts www .dell.com | support.dell.com 5 Check all connectors to be certain that th ey are properly cabled and firmly seated. 6 Replace the computer cover (page 99). NOTICE: T o connect a network cable, first plug the cabl e into the network wall jack and then plug it into the computer . 7 Connect your computer and device[...]

Removing and Installing Parts 85 5 Gently slide the new drive (second hard drive) into place until you hear a click or feel the drive securely installed. 6 Connect a power cable to the drive. 7 Connect the data cable to the drive and to the system board (see page 61). Floppy Drive CAUTION: Before you begin any of the procedures in this section , fo[...]

86 Removing and Installing Parts www .dell.com | support.dell.com 3 Disconnect the power and data cables from the back of the floppy drive. NOTE: If you are installing a PCI Ex press x16 card, this card may cover the fl oppy-drive connectors. Remove this card before connecting the floppy-drive cables . 4 Remove the floppy drive by sliding and holdi[...]

Removing and Installing Parts 87 Installing a Floppy Drive NOTE: In the event the replacement or new floppy drive does not have the shoulder screws, use the screws located within the drive panel insert. floppy drive sliding plate sliding plate lever C7565bk1.book Page 87 Wednesda y, January 26, 2005 1:37 PM[...]

88 Removing and Installing Parts www .dell.com | support.dell.com 1 F ollow the procedures in "Befor e Y ou Begin" on page 53." 2 Remove the drive panel (see page 76). 3 Gently slide the drive into place until you hear a click or feel the drive securely installed. NOTE: If you are installing a new floppy drive rath er than r eplacing[...]

Removing and Installing Parts 89 6 If you are installing a new floppy drive rather than r eplacing a drive, remove the drive-panel inserts (see page 85). 7 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 8 Replace the drive panel (see page 78). 9 Replace the computer cover (see page 99).[...]

90 Removing and Installing Parts www .dell.com | support.dell.com Removing a Media Card Reader CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your body[...]

Removing and Installing Parts 91 6 While pushing on the back of the drive, re move the Media Car d Reader by sliding and holding the drive latch release downwar d. 7 Replace the drive panel (see page 78). 8 Replace the computer cover (see page 99). Media Card Reader sliding plate sliding plate lever C7565bk1.book Page 91 Wednesda y, January 26, 200[...]

92 Removing and Installing Parts www .dell.com | support.dell.com Installing a Media Card Reader CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your bo[...]

Removing and Installing Parts 93 8 Insert the Media Card Reader by sliding and ho lding the drive r elease latch downward. Then, slide the drive in to seat it in the computer . 9 Route the USB cable through the cable routing clip. 10 Replace the computer cover (see page 99). CD/DVD Drive CAUTION: Before you begin any of the procedures in this secti[...]

94 Removing and Installing Parts www .dell.com | support.dell.com Removing a CD/DVD Drive 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 Remove the computer cover (see page 59). 3 Remove the drive panel (see page 76). 4 Disconnect the power and data cabl es from the back of the drive. power cable data cable C7565bk1.book P[...]

Removing and Installing Parts 95 5 Remove the CD/D VD drive by sliding and hol ding the drive release latch downwar d. Then, slide the drive out of the computer . Installing a CD/DVD Drive 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 If you are installing a new CD/D VD drive rath er than replacing a drive, r emove the dr[...]

96 Removing and Installing Parts www .dell.com | support.dell.com 3 Gently slide the drive into place until you hear a click or feel the drive securely installed. NOTE: If you are installing a new CD/D VD drive rather than replacing a drive, r emove the drive panel inserts and slide the drive into plac e. Check all cable connections, and fold cable[...]

Removing and Installing Parts 97 4 Connect the power and data cables to the drive. 5 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 6 Replace the computer cover (see page 99). 7 Replace the drive panel (see page 78). NOTICE: T o connect a network cable, firs t plug the cable in to the n[...]

98 Removing and Installing Parts www .dell.com | support.dell.com Battery Replacing the Battery CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your bod[...]

Removing and Installing Parts 99 5 Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place. 6 Replace the computer cover (see page 99). NOTICE: T o connect a network cable, firs t plug the cable into the network device and then plug it into the computer . 7 Connect your computer and devi[...]

100 Removing and Installing Parts www .dell.com | support.dell.com 6 Ensure that the cover is seated corr ectly before moving it to the upright position. NOTICE: T o connect a network cable, first plug the cable into the network device and then plug it into the computer . 7 Connect your computer and devices to elec trical outlets, and turn them on.[...]

Appendix 101 Appendix Specifications Processor P r ocessor type Intel ® Pe n t i u m ® 4 with Hyper - Threading technology NOTE: Not all Pentium 4 processors support Hyper -Threading technology . Level 1 (L1) cache 16 KB Level 2 (L2) cache 1 MB (depending on y our computer configuration) pipelined-burst, eight-way set associative, write-back SR A[...]

102 Appendix www .dell.com | support.dell.com Video T ype PCI Express Audio T ype ADI 1986 CoDec Expansion Bus Bus type PCI 2.3 PCI Express x1 and x16 Bus speed PCI: 33 MHz PCI Express: x1 slot bidirectional speed - 500 MB/s x16 slot bidirectional speed - 8 GB/s PCI connectors two connector size 120 pins connector data width (maximum) 32 bits PCI E[...]

Appendix 103 Drives Externally accessible: one 3.5-inch drive bay (FlexBay) two 5.25-inch drive bays Available devices Serial A T A drives (2), floppy dri ve, Zip drive, USB memory devices, CD drive, CD-R W drive, DVD drive, D VD-RW drive, and D VD and CD-RW combo drive, and media reader Internally accessible: two bays for 1-inch high har d drives [...]

104 Appendix www .dell.com | support.dell.com Controls and Lights P ower control push button P ower light green light — Blinking gr een in sleep state; solid green for power -on state. amber light — Blinking amber indi cates a problem with the power supply inside the computer . If th e system cannot boot and there is a solid amber light, this i[...]

Appendix 105 Sy stem Setup Overview Use system setup as follows: • T o change the system configuration information after you add, change, or r emove any hardwar e in your computer • T o set or change a user -selectable option such as the user password • T o r ead the current amount of memory or set the type of hard drive installed Before you [...]

106 Appendix www .dell.com | support.dell.com Entering Sy stem Setup 1 T urn on (or restart) your computer . 2 When the blue DELL™ logo is displayed, yo u must watch for the F2 prompt to appear . 3 Once this F2 prompt appears, press <F2> immediately . NOTE: The F2 prompt indicates that the keyboard has init ialized. This prompt can appear v[...]

Appendix 107 Options List — This field appears on the left side of the system setup window . The field is a scrollable list containing features that define the configuration of your computer , including installed hardwar e, power conservation, and security features. Scroll up and down the list with the up- and down-arrow keys. As an option is hig[...]

108 Appendix www .dell.com | support.dell.com Sy stem Setup Options NOTE: Depending on your computer and installed devic es, the items listed in this section may not appear , or may not app ear exactly as listed. System System Info Lists system information such as the computer name, the BIOS version number and date, system tags, and other system-sp[...]

Appendix 109 USB for FlexBay This field enables and disables the internal USB for Fle xBay . Off = Internal USB for FlexBay is disabled. On = Internal USB for FlexBay is disabled. The factory default setting is On . NOTE: This USB option appears only if a FlexBay device is installed. LPT Port Mode Identifies and defines the parallel port settings. [...]

110 Appendix www .dell.com | support.dell.com Security This section displays available system security options. Admin Password This option provides restricted access to the computer's system setup program in the same way that access to th e system can be restricted with the System P a ssword option. System Password Displays the current status [...]

Appendix 111 Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Diskette Drive — The computer attempts to boot from th e floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in th e drive, or if there is no floppy drive installed in the computer , the computer generate[...]

112 Appendix www .dell.com | support.dell.com 3 When F2 = Setup, F12 = Boot Menu appears in the upper -right corner of the screen, press <F12>. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft W indows desktop. Then shut down your computer (see page 53) and try again. The Boot Device Men[...]

Appendix 113 2 Locate the 3-pin password jumper (PSWD) on the system board (see page 61), and attach the jumper plug to pins 2 and 3 to clear the password. NOTE: When you receive your co mputer , the jumper plug is attached to pins 1 and 2. 3 Close the computer cover (see page 99). 4 Connect your computer and monitor to el ectrical outlets, and tur[...]

114 Appendix www .dell.com | support.dell.com Clearing CMOS Settings CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 Reset the current CMOS settings: a Locate the 2-pin CMOS j umper (RT[...]

Appendix 115 Mouse If your screen cursor skips or moves abnormally , clean the mouse. T o clean a non-optical mouse: 1 T urn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 2 W ipe the ball with a clean, lint-free cloth. 3 Blow carefully into the ball ca ge to dislodge dust and lint. 4 If the rollers ins[...]

116 Appendix www .dell.com | support.dell.com Dell T echnical Support Policy (U.S. Only) T echnician-assisted technical support r equires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, softwar e programs, and hardwar e drivers to the original defaul t configurat[...]

Appendix 117 Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not e xpressly approved by Dell could void your author ity to operate this equipment. This device complies with P art 15 of the FCC R ules. Operation is subject to the following t[...]

118 Appendix www .dell.com | support.dell.com FCC Identification Information The following information is provided on the de vice or devices covered in this document in compliance with FCC regulations: • Model number: DCSM Company name: Dell Inc. One Dell W ay Round Rock, T e xas 78682 USA 512-338-4400 Contacting Dell T o contact Dell electronica[...]

Appendix 119 Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 W ebsite: www .dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC: la_enterprise@dell.com Customer Care toll-free: 0-800-444-0730 T ech Support toll-free: 0-800-[...]

120 Appendix www .dell.com | support.dell.com Barbados General Support 1-800-534-3066 Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 W ebsite: support.euro.dell.com E-mail for F rench Speaking Customers: support.euro .dell.com/be/fr/emaildell/ T echnical Support 02 481 92 88 T echnical Support F ax 02 481 92 95 Custo[...]

Appendix 121 Chile (Santiago) Country Code: 56 City Code: 2 Sales, Customer Support, and T echnical Support toll-free: 1230-020-4823 China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 818 1350[...]

122 Appendix www .dell.com | support.dell.com Czech Republic (P rague) International Access Code: 00 Country Code: 420 W ebsite: support.euro.dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T ech F ax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) International Access Code: 00 Coun[...]

Appendix 123 F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/fr/fr/emaildell/ Home and Small Business T echnical Support 0825 387 270 Customer Care 0825 823 833 Switchboar d 0825 004 700 Switchboard (calls from outside of F rance) 04 99 [...]

124 Appendix www .dell.com | support.dell.com Greece International Access Code: 00 Country Code: 30 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/gr/en/emaildell/ T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fa x 21[...]

Appendix 125 Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com T echnical Support 1850 543 543 U.K. T echnical Support (dial within U.K. only) 0870 908 0800 Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 U.K. Customer C[...]

126 Appendix www .dell.com | support.dell.com Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension and Inspiron) toll-free: 0120-198-226 T echnical Su[...]

Appendix 127 Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T e xas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T e xas, U.S.A.) 512 728-3883 Sales (Austin, T e xas, U.S.A.) 512 728-4397 SalesF ax (Austin, T e xas, U.S.A.) 512 728-4600 or 512 728-3772 Lux e[...]

128 Appendix www .dell.com | support.dell.com Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherl[...]

Appendix 129 Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro.dell.com E-mail: http://support.euro .dell.com/no/no/emaildell/ T echnical Support 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Switchboard 671 16800 F ax Switchboard 671 16865 Pa n a m a General Support 00[...]

130 Appendix www .dell.com | support.dell.com Singapore (Singapore) International Access Code: 005 Country Code: 65 W ebsite: support.ap.dell.com T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 T echnical Support (OptiPlex, Latitude, and Dell P recision) toll-free: 1800 394 7488 T echnical Support [...]

Appendix 131 Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/es/es/emaildell/ Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 [...]

132 Appendix www .dell.com | support.dell.com Ta i w a n International Access Code: 002 Country Code: 886 W ebsite: support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) toll-free: 00801 86 1011 T echnical Support (P owerApp, P owerEdge, P owerConnect, and P owe[...]

Appendix 133 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro.dell.com Customer Care website: support.euro .dell.com/uk /en/ECare/F orm/Home.asp E-mail: dell_direct_support@dell.com T echnical Support (Corporate/Pr eferred Accounts/P AD [1000+ employees]) 0870 908 0500 T echnical Support (direct[...]

134 Appendix www .dell.com | support.dell.com U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Consumer (Home and Home Office) T echnical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1[...]

Index 135 Index A audio . See sound B battery problems, 2 7 replacing, 9 8 BIOS, 105 boot sequence a b o u t , 111 c h a n g i n g , 111-112 option settings, 1 1 1 booting to a USB device, 1 1 1 C car ds installing PCI, 6 6 installing PCI Express, 7 0 PCI, 6 6 PCI Express, 7 0 PCI Express slots, 5 8 PCI slots, 5 8 removing PCI, 6 9 removing PCI Exp[...]

136 Index 136 Index drivers about, 4 8 identifying, 4 8 drives, 79 hard drive, 8 1 installing CD/D VD, 9 5 installing floppy , 8 7 installing hard drive, 8 3 problems, 2 7 removing CD/D VD, 9 4 removing floppy , 8 5 rem o v i n g h a rd d ri v e , 8 2 second har d drive, 8 4 serial A T A, 8 1 D VD drive problems, 2 8 DV D s copying, 1 7 playing, 1 [...]

Index 137 memory (continued) installing, 6 3 problems, 3 4 removing, 6 5 type supported, 6 2 messages error , 3 0 microphone connector , 5 6 , 5 8 Microsoft W indows label, 10 modem problems, 2 9 monitor blank, 4 0 clone mode, 2 2 connect D VI, 2 0 - 2 1 connect TV , 2 0 - 2 1 connect two , 2 0 - 2 1 connect VGA, 2 0 - 2 1 display settings, 2 2 ext[...]

138 Index 138 Index problems (continued) screen is har d to read, 4 1 s o f t w a r e , 33-34 sound and speakers, 3 9 technical support policy , 1 1 6 troubleshooting tips, 2 7 volume adjusting, 3 9 P roduct Information Guide, 9 P rogram Compatibility Wi z a r d , 3 3 R regulatory information, 9 reinstalling W indows XP , 5 0 S safety instructions,[...]

Index 139 W warranty information, 9 W indows XP Device Driver Rollback, 4 9 F iles and Settings T ransfer Wi z a r d , 2 6 Hardwar e T roubleshooter , 4 9 Hyper - Thr eading, 2 6 Network Setup W izard, 2 3 P rogram Compatibility Wi z a r d , 3 3 reinstalling, 5 0 scanner , 3 9 System Restore, 5 0 wizards F iles and Settings T ransfer Wi z a r d , 2[...]

140 Index 140 Index C7565bk1.book Page 140 Wednesda y, January 26, 2005 1:37 PM[...]