Dell DR4000 manual

Dell DR4000 Sy stems Owner’ s Manual Regulatory Model E13S Series Regulatory T ype E13S001 book.book Page 1 Friday, Jan uary 6, 2012 2:11 PM[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make b etter use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WAR N IN G : A WARNING indicates a potential for property damage, personal injury , or death. ______________ ______[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . 11 Accessing Sy stem Feat ures During Startup . . . . . . . 11 Front-Panel Features and Indicators . . . . . . . . . . 12 Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 14 Back-Panel Features and Indicators . . . . . . . . . . 15 NIC Indicator Codes . . . . . .[...]

4 Contents Using the Sy stem Setup Program Navigation Key s . . . . . . . . . . . . . . . . . . . 40 Sy stem Setup Options . . . . . . . . . . . . . . . . . . 41 Main Screen . . . . . . . . . . . . . . . . . . . . 41 Memory Settings Screen . . . . . . . . . . . . . . 43 Processor Settings Screen . . . . . . . . . . . . . 43 Boot Settings Screen . .[...]

Contents 5 Opening and Closing the Sy stem . . . . . . . . . . . . 60 Opening the Sy stem . . . . . . . . . . . . . . . . 60 Closing the Sy stem . . . . . . . . . . . . . . . . . 61 Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 62 Removing the Cooling Shroud . . . . . . . . . . . 62 Installing the Cooling Shroud . . . . . . . . . . . .[...]

6 Contents Sy stem Memory . . . . . . . . . . . . . . . . . . . . . 76 General Memory Module Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . 76 Mode-Specific Guidelines . . . . . . . . . . . . . 77 Removing Memory Modules . . . . . . . . . . . . 78 Installing Memory Modules . . . . . . . . . . . . . 79 Expansion Cards and Expans[...]

Contents 7 Control Panel Assembly—LED . . . . . . . . . . . . . 104 Removing the Control-Panel Module–LED . . . . . 104 Installing the Control-Panel Modu le–LED . . . . . 106 Front-Panel I/O Module . . . . . . . . . . . . . . . . . 107 Removing the Front-Panel I/O Module . . . . . . . 107 Installing the Front-Panel I/O Module . . . . . . . 10[...]

8 Contents T roubleshooting a Wet Sy stem . . . . . . . . . . . . . 124 T roubleshooting a Damaged Sy stem . . . . . . . . . . 126 T roubleshooting the Sy stem Battery . . . . . . . . . . 126 T roubleshooting Power Supplies . . . . . . . . . . . 127 T roubleshooting Sy stem Cooling Problems . . . . . . 128 T roubleshooting a Fan . . . . . . . . . .[...]

Contents 9 6 Jumpers and Connectors . . . . . . . . . . . 143 Sy stem Board Jumpers . . . . . . . . . . . . . . . . . 143 Sy stem Board Connectors . . . . . . . . . . . . . . . . 144 Disabling a Forgotten Password . . . . . . . . . . . . 146 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 149 Contacting Dell . . . . . . . . . . . . . . .[...]

10 Contents book.book Page 10 Friday, January 6, 2012 2:11 PM[...]

About Y o ur Sy stem 11 1 About Y our Sy stem Accessing Sy stem Features During Startup The following keystr okes pro v ide access to system features during startup. Key stroke Description <F2> Enters the System Setup program. See "Using the System Setup P rogram and UEFI Boot Manager" on page 39. <F10> Enters System Service s[...]

12 About Y our Sy stem Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator , Button, or Connector Icon Description 1 LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup. See "Diagnostic Lights" on page 19. 2P o w e r - o n i n d i c a t [...]

About Y o ur Sy stem 13 3 NMI button Used to troubleshoot software and device driver errors when using ce rtain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 4 System identification button The iden[...]

14 About Y our Sy stem Hard-Drive Indicator Patterns Figure 1-2. Hard-Drive Indicators 1 hard-drive activity indicator (green) 2 hard-drive status indicator (green and amber) Drive-Status Indicator Pattern Condition Blinks green two times per second Id entify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive statu[...]

About Y o ur Sy stem 15 Back-Panel Features and Indicators F igure 1-3 shows the controls, indicators , and connectors located on the back panel of the system. Figure 1-3. Back-Panel Features and Indicators Blinks green slowly Drive rebuilding Steady green Drive online Blinks gree n three seconds, off thr ee seconds, amber thre e seconds, and off t[...]

16 About Y our Sy stem 7P C I e e x p a n s i o n c a r d slots using riser card Connects one internal and thr ee external PCI Expr ess Generation 2 exp a ns i on c ard s . Slot 1: PCIe x4, half -length, full-height Slot 2: PCIe x4, full-length, full-height Slot 3: PCIe x8, half -length, full-height Slot 4: PCIe x4, internal slot for integra ted ca[...]

About Y o ur Sy stem 17 NIC Indicator Codes Figure 1-4. NIC Indicators NVRAM Card Indicator Codes The NVRAM Car d has a surface-mounted LED indicator as well as two LED indicators o n the metal brac ket to indicate the status. NOTE: Ensure that all the LED indicators a r e off before you remove the NVRAM card. T able 1-1 describes LED indicators be[...]

18 About Y our Sy stem Power Indicator Codes The power supplies have an indicator that shows whether power is pr esent or a power fault has occurred. • Not lit — AC power is not connected. • Green — In standby mode, indicates that a valid AC source is connected to the power supply , and that the powe r supply is operational. When the system[...]

About Y o ur Sy stem 19 • Alternating green and amber — When hot-ad ding a power suppl y , this indicates that the power supply is mismatched with the other power supply . Repl ace the powe r supply that has the flashing indicator with a power supply that matches the capacity of the othe r installed power supply . Figure 1-5. Power Supply Statu[...]

20 About Y our Sy stem T able 1-3. Diagnostic Indicator Codes Code Causes Corrective Action The system is in a normal off condition or a possible pre-BIOS failur e has occurred. The diagnostic lights ar e not lit after the system successfully boots to the operating system. The system is in a normal operating condition after POST . Plug the system i[...]

About Y o ur Sy stem 21 No memory modules detected. See "T roubleshooting System Memory" on page 129. System board failur e. See "Getting Help" on page 149. Memory configuration error . See "T roubleshooting System Memory" on page 129. P ossible system board resource and/or system bo a rd h ard w a re fa i l ure . See [...]

22 About Y our Sy stem Sy stem Messages System mes sages appea r on the s creen to notify you of a possible problem with the system. NOTE: If you receive a sy stem message not listed in the table, check the documentation for the application that is running or the operating sy stem's documentation for an explanation of the message and recommend[...]

About Y o ur Sy stem 23 Alert! iDRAC6 not responding. Rebooting. The iDR AC6 is not res p o nd i n g t o B IO S communication either because it is not functioning properly or has not completed initialization. The system reboots. W ait for the system to reboot. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing sy[...]

24 About Y our Sy stem Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. The system configuration of processor(s), memory modules, and expansion ca rds may not be supported by the power supplies. If any system components were just[...]

About Y o ur Sy stem 25 BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 149. Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP. NVRA M_CLR jumper is installed in the clear setting. CMOS has been clear ed. Move the NVR AM_CLR jumper[...]

26 About Y our Sy stem CPUs with different cache sizes detected. CPUs with different core sizes detected! System halted. Mismatched processors have been installed in the system. Ensure that all processors have the same cache size, number of cor es and logical processors, and power rating. Ensure that the processors are properly installed. See "[...]

About Y o ur Sy stem 27 Embedded NIC x and NIC y : OS NIC= <ENABLED |DISABLED> , Management Shared NIC= <ENABLED |DISABLED>. The OS NIC interface is set in BIOS. The Management Shared NIC inte rface is set in management tools. Check the system management so ftware or the System Setup program for NIC settings. If a problem is indicated, [...]

28 About Y our Sy stem Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. The USB ports are disa bled in the system BIOS. P ower down and restart the system from the power button, and then enter the System Setup program to en[...]

About Y o ur Sy stem 29 Memory tests terminated by keystroke. POST memory test was terminated by pr essing the spacebar . Information only . MEMTEST lane failure detected on x. Invalid memory configuration. Mismatched memory modules are installed. Ensure th at the memory modules ar e installed in a valid configuration. See "Gener al Memo ry Mo[...]

30 About Y our Sy stem No boot sector on hard drive. Incorr ect configuration settings in System Setup program, or no operating system on har d drive. Check the hard drive configuration settings in the System Setup program. See "Using the System Setup Pr o g r a m a n d UEFI Boot Ma nager" on page 39. If necessary , install the operating [...]

About Y o ur Sy stem 31 Read fault Requested sector not found. The operating system cannot read from the h ard drive or USB device, the system could not find a particular sector on the disk, or the r equested sector is defective. Replace the USB medium and device. Ensur e that the USB cables and SAS backplane cables are properly connected. See &quo[...]

32 About Y our Sy stem The amount of system memory has changed. Memory has been added or removed or a memory module may be faulty . If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the f[...]

About Y o ur Sy stem 33 Thermal sensor not detected on x. A memory module without a thermal sensor is installed in the specified memory slot. Replace the memory module. Se e "System Memory " on page 76. Time-of-day clock stopped. F aulty battery or faulty chip. See "T roubleshooting the System Battery" on page 126. Time-of-day n[...]

34 About Y our Sy stem Unable to launch System Services image. System halted! System halted after F10 keystrok e because System Services image is either corrupted in the system firmware or has been lost due to system board r eplacement. The iDRA C6 Enterprise card flash memory or BMC SPI flash may be corrupted. Restart the system and update the Lif[...]

About Y o ur Sy stem 35 Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure th at the memory modules ar e installed in a valid configuration. See "Gener al Memo ry Module Installation Guidelines" on page 76. Unused mem[...]

36 About Y our Sy stem Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any sys[...]

About Y o ur Sy stem 37 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary on support.dell.com/manuals . W arning Messages A warning messa ge alerts yo u to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, befor e you format a hard drive, a message warn s you t[...]

38 About Y our Sy stem Other Information Y ou May Need WAR N IN G : See the safety and regulatory info rmation that shipped with your sy stem. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solu tion describes how to install your system into a rack. •T h e Ge[...]

Using the Sy stem Setup Program and UEFI Boot Manager 39 2 Using the Sy stem Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • View the system har dware configuration • Enable or disable integr[...]

40 Using the Sy stem Setup Program and UEFI Boot Manager Using the Sy stem Setup Program Navigation Key s NOTE: For most of the options, any changes that you make are re corded but do not take effect until you restart th e sy stem. Key s Action Up arrow or <Shift><T ab> Moves to the previous field. Down arrow or <T ab> Moves to th[...]

Using the Sy stem Setup Program and UEFI Boot Manager 41 Sy stem Setup Options Main Screen Figure 2-1. Main Sy stem Setup Program Screen NOTE: The options for the Sy stem Setup program change based on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed under their respective optio ns in the following sections, where appli[...]

42 Using the Sy stem Setup Program and UEFI Boot Manager Boot Settings See "Boot Settings Scr een" on page 45. Integrated Devices See "Integrated Devices Scr een" on page 45. PCI IRQ Assignment Displays a scr een to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion card t hat r[...]

Using the Sy stem Setup Program and UEFI Boot Manager 43 Memory Settings Screen Processor Settings Screen Option Description System Memory Size Displays the system memory size. System Memory T ype Displa ys the system memory type. System Memory Speed Displays the system memory speed. Video Memory Displays the video memory size. System Memory T esti[...]

44 Using the Sy stem Setup Program and UEFI Boot Manager Logical Processor ( Enabled default) Each processor core supports up to two logical processors. If this field is set to Enabled , the BIOS reports both logical processors. If set to Disabled , only one logical processor is monitored by the BIOS. Virtuali zation T echnology ( Disabled default)[...]

Using the Sy stem Setup Program and UEFI Boot Manager 45 Boot Settings Screen Integrated Devices Screen Option Description Boot Mode ( BIOS default) CAUTION: Switching the boot mo de could prevent the sy stem from booting if the operating sy stem was not installed in the same boot mode. Setting this field to BIOS allow s compatibility with non- UEF[...]

46 Using the Sy stem Setup Program and UEFI Boot Manager PCI IRQ Assignments Screen Embedded Gb NIC x (NIC1 default: Enabled with PXE ; Other NICs: Enabled ) Enables or disables the embedded NICs. Options ar e Enabled , Enabled with PXE , and Enabled with iSCSI Boot . PXE support allows the system to boot from the network. MAC Addr es s Displays th[...]

Using the Sy stem Setup Program and UEFI Boot Manager 47 Serial Communication Screen Option Descript ion Serial Communication ( On without Console Red ir e ct i on default) Selects whether the serial communication devices ( Serial Device 1 and Serial Device 2 ) are e nabled in BIOS. BIOS console redir e ction can also be enabled and the port addres[...]

48 Using the Sy stem Setup Program and UEFI Boot Manager Power Manage ment Screen Sy stem Security Screen Option Description Po w e r Management ( Active P ower Controller default) Options are OS Control , Active P ower Controller , Custom , or Maximum P erformance . F or all but the Custom setting, the BIOS pre-confi gures the pow er settings on t[...]

Using the Sy stem Setup Program and UEFI Boot Manager 49 Setup P assword Restricts access to th e System Setup program by using a setup password. NOTE: For more information, see "Using the Sy stem Password" on page 51. P assword Status ( Unlocked default) When Setup P assword is assigned and this field is Loc ked , the system password can[...]

50 Using the Sy stem Setup Program and UEFI Boot Manager Exit Screen P ress <Esc> to exit the System Setup program. The Exit screen appears: • Save Changes and Exit • Discard Changes and Exit • Return to Setup P ower Button ( Enabled default) If Enabled , the power button can turn the system's power off and on. On an ACPI-c omplian[...]

Using the Sy stem Setup Program and UEFI Boot Manager 51 Sy stem and Setup Password Features NOTE: For a forgotten password, see "D isabling a Forgotten Password" on page 146. Y our system is shipped without the system pa ssword feature enabled in BIOS. CAUTION: The password features provide a basic level of security for the data on your [...]

52 Using the Sy stem Setup Program and UEFI Boot Manager 4 P ress <Enter>. 5 T o confirm your password, type it a second time and press <Enter>. System P assword changes to Enabled . Exit the System Setup program and begin using your system. 6 Either reboot the system now for the password protection to tak e effect or continue working. [...]

Using the Sy stem Setup Program and UEFI Boot Manager 53 Disabling the Sy stem Pas sword If the system password is already set, yo u can disable it by typing the password during POST and pressing <Ctrl><Ent er> or you can enter the system setup and press <Enter> twice when yo u are in the system passwor d men u. Changing an Existi[...]

54 Using the Sy stem Setup Program and UEFI Boot Manager Operating With a Setup Password Enabled If Setup P assword is Enabled , you must enter the correct setup password befor e modifying most of the System Set up options. If you do not enter the corr ect password in thr ee attempts, the system lets you view , but not modify , the System Setup scr[...]

Using the Sy stem Setup Program and UEFI Boot Manager 55 The iDRA C6 Express provides the following ad ditional features in a remote environment: • Downloading and applying firmware updates • Co n f ig u ri n g ha rd w a re a n d f ir m w are F or more inf ormation about setting up the controller and configuring ha rdw a re an d f i rm w are , [...]

56 Using the Sy stem Setup Program and UEFI Boot Manager Entering the BMC Setup Modu le 1 T urn on or restart your system. 2 Pre s s < Ctrl><E > when prompted after POST . If your operat ing system begins to load before you pr ess < Ctrl><E >, allow the system to fin ish booting, and then restart your system and try again. i[...]

Installing Sy stem Components 57 3 Installing Sy stem Components Recommended T ools • Key to the system k eylock • #1 and #2 Phillips screwdrivers • T10 T orx screwdriver • W rist g rounding strap Inside the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple[...]

58 Installing Sy stem Components Figure 3-1. Inside the Sy stem 1 cooling fan 2 internal hard drives (2) 3 expansion-card riser 4 power supply bay s (2) 5 cooling shroud 6 heat sink/processor (2) 7 memory modules (8) 8 sy stem cooling fans (4) 9 SAS backplane 10 hard drives (12) 5 4 8 9 10 7 1 3 6 2 book.book Page 58 Friday, January 6, 2012 2:11 PM[...]

Installing Sy stem Components 59 Front Bezel Removing the Front Bezel 1 Using the system key , unlock the bezel. 2 Lift the release latch next to the k ey lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the beze l and pull the bezel away from the system. Figure 3-2. Removing and Installing the Front Bez[...]

60 Installing Sy stem Components Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis. 2 F it the free end of the bezel onto the syste m. 3 Secure the bezel with the keylock. See F igure 3-2. Opening and Closing the Sy stem WAR N IN G : Whenever you need to lift the sy stem, get others to assist you. T o avoid injury , do n[...]

Installing Sy stem Components 61 Figure 3-3. Opening and Closing the Sy stem Closing the Sy stem 1 Lift the latch on the system cover . 2 Place the cover onto the chassis and offs et it slightly back so that the two hooks on the back edge of the cover fi t the corr esponding tabs on the back edge of the chassis. See F igure 3-3. 3 Slide the cover t[...]

62 Installing Sy stem Components Cooling Shroud A cooling shroud dire cts airflow from the cooling fans over the system processor(s) and memory module(s ). Removing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product do[...]

Installing Sy stem Components 63 Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not au[...]

64 Installing Sy stem Components Figure 3-5. Removing or Installing a Hard-Drive Blank Installing a Hard-Drive B lank Align the hard-drive blank with the dr ive bay and insert the blank into the drive bay until the release lever clicks into place. See F igure 3-5. Removing a Hot-Swap Hard Drive 1 If applicabl e, remove the fr ont bezel. S ee "[...]

Installing Sy stem Components 65 Figure 3-6. Removing and Installing a Hot-Swa p Hard Drive Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS backplane. CAUTION: When installing a hard drive, ensure t hat the adjacent drives are fully installed. Inserting a hard-drive carrier and [...]

66 Installing Sy stem Components 4 W ith the lever on the hard drive carrier open, slide the har d drive into the drive bay until the carrier contacts the backplane. See F igure 3-6. 5 Close the handle to lo ck the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive ca rrier and s[...]

Installing Sy stem Components 67 Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See F igure 3-7. 2 Align the holes on the hard drive with the holes on the hard-drive carrier . When aligned correctly , the back of the hard drive will be flush with[...]

68 Installing Sy stem Components Figure 3-8. Removing and Installing an Internal Hard-Drive Bay 1 internal hard drives (2) 2 release latch 3 internal hard-drive bay 4 support bracket 2 3 1 4 book.book Page 68 Friday, January 6, 2012 2:11 PM[...]

Installing Sy stem Components 69 Installing an Intern al Hard-Drive Bay CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that[...]

70 Installing Sy stem Components Figure 3-9. Removing and Installing an Internal Hard Drive From the Internal Hard-Drive Bay *Screws ar e supplied along with the hard drives or dered from Dell. Installing a Hard Drive Into a Hard-Drive Bay 1 Insert the har d drive into the intern al hard -drive bay with the connector end of the drive a t the back, [...]

Installing Sy stem Components 71 Cooling Fans Y our system contains fo ur dual-motor cooling fans. These provide cooling for the processor , PCI card s, a nd memory modules. Y our system also contains one single-motor fan to provid e coolin g for the power supplies. NOTE: Hot-swap removal or installation of the cooling fans is not supported. NOTE: [...]

72 Installing Sy stem Components Figure 3-10. Removing and Installing a Fan 1 fans (5) 2 release tab 3 fan power cable 1 2 3 book.book Page 72 Friday, January 6, 2012 2:11 PM[...]

Installing Sy stem Components 73 Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not authori[...]

74 Installing Sy stem Components Power Supplies Y our system supports two 750 W r edundan t power supply modules. NOTE: The maximum output power (shown in W atts) is listed on the power supply label. T wo power supplies ar e installed and the second power supply provides hot-swappable, power redundancy . In redundant mode, the system distributes th[...]

Installing Sy stem Components 75 Figure 3-11. Removing and Installing a Power Supply Installing a Power Supply 1 V erify that both power supplies ar e of the same type and have the same maximum output power . 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See F igure 3-11[...]

76 Installing Sy stem Components Sy stem Memory Y our system supports up to eight du al-rank re gistered DIMMs (RDIMMs)of 1067 MHz or 1333 MH z. The system contains eight memory sockets split into two sets of fou r sockets, one set per processor . Each four -socket set is or ganized into three channels. T wo DIMMs for channel 0 and a single DIMM fo[...]

Installing Sy stem Components 77 • The memory speed of e ach channel depends on the memory configuration: – F or single or dual-rank memory modules: • One memory module per channel supports up to 1333 MHz. • T wo memory modules per channel supports up to 1067 MHz. – F or quad-rank memory modules: • One memory module per channel supports[...]

78 Installing Sy stem Components Optimizer (Independent Channel) Mode In this mode, all thre e channels ar e populated with identical memory modules. This mode perm its a lar ger total memory capacity but does not support SDDC with x8-b ased memory modules. A minimal single-channel configuratio n of one 1 GB m emory module per processor is also sup[...]

Installing Sy stem Components 79 5 P ress down and out on the ejectors on each end of the socket until the memory module pops out of the sock et. See F igure 3-12. Handle each memory module only on ei ther card edge, making sur e not to touch the middle of the memory module. 6 Replace the cooling shroud. See "I nstalling the Cooling Shroud&quo[...]

80 Installing Sy stem Components Figure 3-12. Removing and Installing a Memory Module 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an a lignment key that allows you to install the memory module in the socket in only [...]

Installing Sy stem Components 81 The system should have already chan ged the value to reflect the newly installed memory . 13 If the value is incorrect, o n e or more of the memory modules may not be installed properly . Repeat step 2 through step 12 of this procedure, to ensure that the memory modules ar e firmly seated in their sockets. 14 R un t[...]

82 Installing Sy stem Components Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is not autho[...]

Installing Sy stem Components 83 Removing an Expa nsion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is no[...]

84 Installing Sy stem Components Figure 3-13. Removing and Installing an Expansion-Card Riser Installing an Expa nsion Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone servi[...]

Installing Sy stem Components 85 3 Open the system. See "Opening the System" on page 60. 4 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 62. 5 Open the expansion-card latch and remove the filler bracket. S e eF i g u r e3 - 1 4 . NOTE: Keep this bracket in case you need to remove the expansion card. Fille[...]

86 Installing Sy stem Components 9 Connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 61. 11 Reconnect the system to its electric al outlet and turn the system on, including any attached peripherals. Installing an Expa nsion-Card Riser CAUTION: Many repairs may only be done by a certified servi[...]

Installing Sy stem Components 87 Removing the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is[...]

88 Installing Sy stem Components Figure 3-15. Installing and Removing the Storage Controller Card 1 storage connector 2 expansion-card riser 3 storage controller card 4 storage controller card cable 5 SAS data cable connector 6 release lever (blue) 1 2 3 6 5 4 book.book Page 88 Friday, January 6, 2012 2:11 PM[...]

Installing Sy stem Components 89 Installing the Stor age Controller Card CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that[...]

90 Installing Sy stem Components 10 Replace the expansion card. See "Installing an Expansion Card" on page 84. 11 Close the system. See "Closing the System" on page 61. 12 Reconnect the system to its electric al outlet and turn the system on, including any attached peripherals. iDRAC6 Express Card Removing an iDRAC6 Express Card[...]

Installing Sy stem Components 91 Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is no[...]

92 Installing Sy stem Components Figure 3-16. Removing and Inst alling an iDRAC6 Express Card 7 Reinstall all expansion card s in the e xpans ion-card riser . See "Installing an Expansio n Card" on page 84. 8 Close the system. See "Closing the System" on page 61. 9 Reconnect the system and peripherals to their powe r sources, an[...]

Installing Sy stem Components 93 iDRAC6 Enterprise Card Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due[...]

94 Installing Sy stem Components Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing that is [...]

Installing Sy stem Components 95 Figure 3-17. Removing and Instal ling an iDRAC6 Enterprise Card 7 Close the system. See "Closing the System" on page 61. 8 Reconnect the system and periphera ls to their power sources, and turn them on. Processors Removing a Processo r CAUTION: Many repairs may only be done by a certified service technicia[...]

96 Installing Sy stem Components and support team. Damage due to servicing t hat is not authorized by Dell is not covered by your warranty . Read and follow the safety instr uctions that came with the product. 1 P r ior to upgrading your system, downlo ad th e latest system BIOS vers ion from support.dell.com . 2 T urn off the system, including any[...]

Installing Sy stem Components 97 Figure 3-18. Installing and Removing the Heat Sink 10 Rotate the processor shield upwar d and out of the way . See F igure 3-19. 11 Lift the processor out of the socket and leave the release lever up so that the socket is r eady f or the new processor . CAUTION: Be careful not to bend any of the pins on the Z IF soc[...]

98 Installing Sy stem Components Figure 3-19. Installing and Removing a Processor 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIF socket 6 socket-release lever 2 1 6 3 4 5 book.book Page 98 Friday, January 6, 2012 2:11 PM[...]

Installing Sy stem Components 99 Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not authorize[...]

100 Installing Sy stem Components 10 Using a #2 Phillips screwdrive r , ti ghten the heat-sink retention scr ews. See Fi g u r e 3 - 1 8 . 11 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 63. 12 Close the system. See "Closing the System" on page 61. 13 Reconnect the system to its electric al outlet and[...]

Installing Sy stem Components 101 Figure 3-20. Replacing the Sy stem Battery 4 If installed, remove the expansion card from the expansion-car d slot. See "Removing an Expansion Card" on page 82. 5 If installed, remove the storage controller card. See "Removing the Storage Controller Card" on page 87 . 6 T o remove the expansion-[...]

102 Installing Sy stem Components 9 P ress the battery toward the negative side of the connector and lift it up out of the securing tab at the ne gative side of the connector . 10 Support the battery connector by pressing down firmly on the positive side of the connector . 11 Hold the new battery with the "+" fa cing the plastic connector[...]

Installing Sy stem Components 103 RAID Battery Removing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that[...]

104 Installing Sy stem Components Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not autho[...]

Installing Sy stem Components 105 Figure 3-22. Removing and Installing the Control Panel –LED 1 bracket 2 control-panel cable 3 power button board 4 power button 5 control-panel module 1 2 4 3 5 book.book Page 105 Frid ay, January 6, 2012 2: 11 PM[...]

106 Installing Sy stem Components Installing the Contro l-Panel Module– LED CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing t[...]

Installing Sy stem Components 107 Front-Panel I/O Module Removing the Front-Panel I/O Module CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage d[...]

108 Installing Sy stem Components Figure 3-23. Removing and Instal ling the Front-Panel I/O Module 1 front-panel I/O cable 2 bracket 3 front-panel I/O module 4 mounting screws (3) 4 2 3 1 book.book Page 108 Frid ay, January 6, 2012 2: 11 PM[...]

Installing Sy stem Components 109 Installing the Front-Panel I/O Module 1 Connect and latch the fron t-panel I/O cable at the back of the module. 2 Tighten the single scr ew to secure th e bracket to the back of the module. 3 Align the module with the holes on the right side of the system chassis and se c ure w i th t h e t hre e T o r x s c re w s[...]

110 Installing Sy stem Components 5 Disconnect the power cable from the end of the SAS back plane. 6 Disconnect the SAS data cables from the backplane. 7 Disconnect the USB cable and the control-panel cable. CAUTION: Handle the cables gently to prevent damage. 8 Disconnect the i nternal hard-drive cables. 9 While pressing the two blue latches towar[...]

Installing Sy stem Components 111 Figure 3-24. Removing and Installing a SAS Backplane 1 SAS backplane 2 backplane retention latches (2) 3 SAS cables 4 control panel module cable 5 USB memory key connector 6 SAS backplane power cable 7 control panel cable 8 internal hard drive cables (2) 9 USB cable 10 SAS backplane cable 1 3 7 2 8 9 6 4 10 5 book.[...]

112 Installing Sy stem Components Installing the SAS Ba ckplane CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not aut[...]

Installing Sy stem Components 113 Power Distribution Board The power distribution board is located on your system directly behind the power supply fan module. See F igure 3-25. Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs [...]

114 Installing Sy stem Components Figure 3-25. Removing and Installing the Power Distribution Board 1 screws (3) 2 power supply connector 3 power -interposer board 4 blue tab 5 power -distribution board 6 fan module cable connector 6 2 1 5 4 3 book.book Page 114 Frid ay, January 6, 2012 2: 11 PM[...]

Installing Sy stem Components 115 Installing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing tha[...]

116 Installing Sy stem Components Sy stem Board Removing the Sy stem Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t h[...]

Installing Sy stem Components 117 CAUTION: Do not lift the sy stem board assembly by grasping a memory module, processor , or other components. 12 Grasp the system board assembly b y the edges and lift the system board assembly away from the ch assis. See F igure 3-26. Figure 3-26. Removing and Installing the Sy stem Board 1 screws (9) 2 sy stem bo[...]

118 Installing Sy stem Components Installing the Sy stem Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not auth[...]

Installing Sy stem Components 119 13 If applicable, install the iDR AC6 En terprise car d. See "Installing an iDR AC6 Enterprise Card" on page 94. 14 If applicable, ins tall the iDRA C6 Express card. See "Installing an iDRA C6 Express Card" on page 91. 15 Replace the cooling shroud. See "I nstalling the Cooling Shroud"[...]

120 Installing Sy stem Components book.book Page 120 Frid ay, January 6, 2012 2: 11 PM[...]

T roubleshooting Y our Sy stem 121 4 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and suppo[...]

122 T roubleshooting Y our Sy stem T roubleshooting the V ideo Subsy stem 1 Check the system and power connections to the monitor . 2 Check the video interface cabling from the system to the monitor . 3 Run the appropriate Embedded System diagnostic test. See "R unning the Embedded System Di agnostics" on page 140. If the tests run su cce[...]

T roubleshooting Y our Sy stem 123 7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 149. T roubleshooting a Serial I/O De[...]

124 T roubleshooting Y our Sy stem • Change the auto-negotiation setting, if p ossible. • U se another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC' s documentatio[...]

T roubleshooting Y our Sy stem 125 • Hard drives • SAS ba ckplane • USB memory keys • NI C h ard w a re ke y • Expansion-card riser • Integrated storage controller card •i D R A C 6 E x p r e s s c a r d •i D R A C 6 E n t e r p r i s e c a r d • P ower supplies •F a n s • Processors and heat sinks •M e m o r y m o d u l e s[...]

126 T roubleshooting Y our Sy stem T roubleshooting a Damaged Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is[...]

T roubleshooting Y our Sy stem 127 3 Reconnect the system to the electric al outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not corr ect in the System Setup program, replace the battery . See "Repl acing the System Battery" on page 100. CAUTION: Many repairs may only be done by a certified servic[...]

128 T roubleshooting Y our Sy stem T roubleshooting Sy stem Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t[...]

T roubleshooting Y our Sy stem 129 6 Restart the system. If the problem is resolved, close the system. See "Closi ng the System" on page 61. If the replacement fan does not operate, see "Getting Help " on page 149 . T roubleshooting Sy stem Memory CAUTION: Many repairs may only be done by a certified service technician. Y ou s h[...]

130 T roubleshooting Y our Sy stem 5 T urn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 60. 7 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 62. 8 Check the memory channels and ensure that they are populat[...]

T roubleshooting Y our Sy stem 131 If the problem persists after all me mory modules have been checked, see "Getting Help " on page 149 . T roubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documen[...]

132 T roubleshooting Y our Sy stem 5 Restart the system, enter the System Setup program, and veri fy that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup Program" on page 39. If the problem persists, see "Getting Help " on page 149 . 6 Replace the front bezel. See "[...]

T roubleshooting Y our Sy stem 133 3 Ensure that the r equired device drivers for your controller card ar e installe d and are configur e d correctly . See the operating system documentation for more information. 4 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives ap pear in the System Setu[...]

134 T roubleshooting Y our Sy stem 7 Open the system. See "Opening the System" on page 60. 8 Ensure that the controller card is firmly seated into the system board connector . See "Installing an Ex pansion Card" on page 84. 9 If you have a battery-cached PER C controller , ensur e that the R AID battery is properly connected and[...]

T roubleshooting Y our Sy stem 135 5 Ensure that each e x pansion card is firmly seated in its connector . See "Installing an Expansion Card" on page 84. 6 Ensure that each expansion-card riser is firmly seated in its connector . See "Installing an Expansion -Card Riser" on page 86. 7 Close the system. See "Closing the Syst[...]

136 T roubleshooting Y our Sy stem T roubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing that is not aut[...]

T roubleshooting Y our Sy stem 137 13 R un the appropriate Embedded System diagnostic test. See "R unning the System Diagnostics" on pa ge 139. If the test fails, the processor is faulty . S ee "Getting Help " on page 149 . 14 T urn off the system and attached peripherals, and disconnect the system from the electrical outlet. 15[...]

138 T roubleshooting Y our Sy stem book.book Page 138 Frid ay, January 6, 2012 2: 11 PM[...]

Running the Sy stem Diagnostics 139 5 Running the Sy stem Diagnostics If you experience a problem with your system, run the diagnostics through the system GUI b efore calling for tec hnical as sistance. Th e purpose of the Dell diagnostics suite is to test your sy s t em ' s h a rd wa re wi t ho u t req u ir i ng additional equipment or riskin[...]

140 Running the Sy stem Diagnostics Running the Embedded Sy stem Diagnostics Y ou can run the embedded system diag nostics program from the USC main screen. CAUTION: Use the sy stem diagnostics to te st only your sy stem. Using this program with other sy stems may cause invalid results or error messages. 1 As the system boots, press <F 10> to[...]

Running the Sy stem Diagnostics 141 Selecting Devices for T esting The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module t o view its components. Click (+) on any component to view the tests th at are available. Clic king a device, rather than its components, select s all of the components [...]

142 Running the Sy stem Diagnostics book.book Page 142 Frid ay, January 6, 2012 2: 11 PM[...]

Jumpers and Connectors 143 6 Jumpers and Connectors This section provides specific information ab out the system jumpers. It also provides some basic information o n jumpers and switches and describes the connectors on the various boards in the system. Sy stem Board Jumpers F igure 6-1 shows the location of the configuration jumpe rs on the system [...]

144 Jumpers and Connectors Sy stem Board Connectors See F igure 6-1 and T able 6-2 for the location and description of the system boar d connectors. Figure 6-1. Sy stem Board Connectors 3 4 14 16 15 1 2 5 6 7 8 10 11 12 13 17 18 19 20 21 9 book.book Page 144 Frid ay, January 6, 2012 2: 11 PM[...]

Jumpers and Connectors 145 T able 6-2. Sy stem Board Connectors Item Connector Description 1 CPU2 Processor 2 2 iDRA C6 Enterprise iDRA C6 Enterprise card connector 3B 4 B1 B2 B3 Memory module slot B4 Memory module slot B1 (white release lever) Memory module slot B2 (white release lever) Memory module slot B3 (white release lever) 4 CPU1 Processor [...]

146 Jumpers and Connectors Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on pag e 39. The password jumper enables these password features or disables them an d clears any pas[...]

Jumpers and Connectors 147 The existing passwor ds are not disabled (erased) until the system boots with the password jumper plug in the "dis abled" position. Howe ver , before you assign a new system and/or setup p assword, you must return the jumper plug to the enabled position. NOTE: If you assign a new sy stem and/or setup password wi[...]

148 Jumpers and Connectors book.book Page 148 Frid ay, January 6, 2012 2: 11 PM[...]

Getting Help 149 7 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-9 99-3355). NOTE: If you do not have an active Inte rnet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and serv[...]

150 Getting Help book.book Page 150 Frid ay, January 6, 2012 2: 11 PM[...]

Index 151 Index A Advanced ECC memory mode, 77 B back-panel features, 15 batteries troubleshooting, 1 2 6 battery troubleshooting the RAID card battery , 1 3 3 battery (system) replacing, 1 0 0 bezel, 59 blank hard drive, 6 3 BMC configuring, 5 5 C connectors system board, 1 4 4 USB, 1 2 video , 1 2 contacting Dell, 149 control panel assembly featu[...]

152 Index E Embedded System Management, 54 error messages, 39 expansion card troubleshooting, 1 3 4 expansion cards installing, 8 4 rem o vi n g , 8 2 SAS controller , 8 7 expansion slots, 81 F front-panel featur es, 12 front-panel IO module, 1 07 installing, 1 0 9 rem o vi n g , 1 0 7 G guidelines expansion car d installation, 8 1 memory installat[...]

Index 153 M memory troubleshooting, 1 2 9 Memory Mirroring memory mode, 77 memory mode Advanced ECC, 7 7 memory mirroring, 7 7 Optimizer , 7 8 memory modules (DIMMs) configuring, 7 6 installing, 7 9 re mo vin g , 7 8 UDIMM configurat ions, 8 2 messages error messages, 3 9 system, 2 2 warning, 3 7 N NIC indicators, 1 7 NICs back-panel connectors, 1 [...]

154 Index front-panel IO module, 1 0 7 har d drive blank, 6 3 memory mo dules, 7 8 power supply , 7 4 process or , 9 5 SAS backplane board, 1 0 9 SAS controller , 8 7 system board, 1 1 6 rep la ci ng cooling fan, 7 3 power supply , 7 5 system battery , 1 0 0 S safety , 121 SAS backplane boar d installing, 1 1 2 rem o vi n g , 1 0 9 SAS controller c[...]

Index 155 T telephone numb ers, 149 TPM security , 48 troubleshooting battery , 1 2 6 cooling fans, 1 2 8 damaged system, 1 2 6 expansion car d, 1 3 4 external connections, 1 2 1 h a r d d r i v e , 131-132 i n t e r n a l h a r d d r i v e , 132 ke yb o a rd , 1 2 2 memory , 1 2 9 N I C , 123 processors, 1 3 6 SAS R AID controller daughter card, 1[...]

156 Index book.book Page 156 Frid ay, January 6, 2012 2: 11 PM[...]