Dell MD3000 manual

www .dell.com | support.dell.com Dell™ PowerV ault™ MD3000 RAID Enclosure Hardware Owner’ s Manual[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. _____________[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Enclosure Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Modular Disk Storage Manager . . . . . . . . . . . . . . . . . . . . . . . 8 Oth[...]

4 Contents Supported RAID Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 RAID 10 [...]

Contents 5 Updating Enclosure Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 54 RAID Controller Module Firmware . . . . . . . . . . . . . . . . . . . . . 54 Phy sical Disk Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Expansion Enclosure Firmware . . . . . . . . . . . . . . . . . . . . . . . 54 4 Installing Enclosu[...]

6 Contents T roubleshooting Enclosure Cooling Problems . . . . . . . . . . . . . . . . . 72 T roubleshooting a Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 T roubleshooting SAS Phy sical Disks . . . . . . . . . . . . . . . . . . . . . . 72 T roubleshooting Enclosure Connections . . . . . . . . . . . . . . . . . . . . 74 Hard Control[...]

About Y our Sy stem 7 About Y our Sy stem The Dell™ P owerV ault™ MD3000 is a 3U rack-mount ed external Redundant Array of Independent Disks (R AID ) enclosure capable of accommodating up to 15 3.0-Gbps, Serial-Attached SCSI (SAS) disks. The R AID enclosure can be daisy-chained wi th up to two additional MD1000 e xpansion units, providing acces[...]

8 About Y our Sy stem • Up to 2 TB (2036 GB) storage on a single virtual disk • Support for up to two P owerV ault MD1000 expansio n enclosur es through SAS Out port connectors on the R AID controller modules NOTE: These numbers represent maximum theoretical perf ormance based on sy stem architecture. Actual performance depends on customer envi[...]

About Y our Sy stem 9 • The Getting Started Guide provides an overview of enclosure features, setting up your enclosure , and technical specifications. • Setting Up Y our P owerV ault MD3000 provides an overview of setting up and cabling your storage array . • The P owerV ault MD3000 Installation Guide provides installation and co nfiguration[...]

10 About Y our Sy stem Figure 1-1. LEDs on the Front Bezel Front-Panel Indicators and Features F igure 1-2 shows the LED indicators and components on the enclosure ’s front panel (optional locking bezel not shown). T able 1-2 lists the conditi ons and functions indicated by each. T able 1-1. Front Bezel Indicators Item LED Indicator LED Icon Cond[...]

About Y our Sy stem 11 Figure 1-2. Front-Panel Features 1 enclosure status LED 2 powe r LED 3 split mode LED (unused) 4 enclosure mode switch (unused) 5 phy sical disks (15) T able 1-2. Front-Panel Components Component Icon Condition Enclosure status LED (blue/amber) Steady amber: P ower is on and enclosure is in reset state. Steady blue: P ower is[...]

12 About Y our Sy stem NOTICE: This sy stem does not support user -customizable operating modes. Therefore, the split mode LED and enclosure mode switch are no t functional. However , if additional expans ion enclosures are daisy chained to your sy stem, the enclosure mode switch on the RAID array enclosure must be in single-mode position. For more[...]

About Y our Sy stem 13 Back-Panel Indicators and Features F igure 1-4 shows the back-panel featur es of the enc losure. T wo R AID controller modules and two power supply/cooling fan modules must be installed for t he enclosure to operate properly . However , the enclosure can run temporarily on one power supply/cooling fan module . F or more infor[...]

14 About Y our Sy stem RAID Controller Modules The R AID controller modules provide high-performance, advanced virtual disk configuration, and fault- tolerant disk subsystem management. Each R A ID c ontroller module contains 512 MB of cache that is mirrored with the other controller's cache for high availa bility and protected by a battery fo[...]

About Y our Sy stem 15 • One SAS Out port connector • Debug port (Dell support only) F or a description of each component on the front panel of the RAID controller module, see T able 1-4. F or an explanation of how to connect the enclosur e using the R AID controller module ports, see "Cabling Y our R AID Enclosure" on page 21. Figure[...]

16 About Y our Sy stem The R AID controller module connects to the enclosure midplane vi a the two midplane connectors on its internal (rear) panel. The R AID cont roller module is shown in F igure 1-6. Figure 1-6. RAID Controller Module 8 Ethernet Link LED (green) Green: Ethernet connection is active. Off: Ethernet connection is not active. 9 Ethe[...]

About Y our Sy stem 17 Battery Backup Unit Each R A ID controller contains a three-cell lithium -ion battery backup unit (BBU) that powers the controller ’s cache memory and preserves the cache con tents in the event of a power outage of up to 72 hours. The R AID controller firmware performs a te st of the BBU at startup and will illuminate the b[...]

18 About Y our Sy stem Write-Through Cache W rite-through cache is a caching stra tegy whereby data is written to t he physical disk before completion status is returned to the host operating system. W rit e-through cache is considered mor e secure than write-back cache, since a power failure is less li k ely to cause loss of da ta. The RAID contro[...]

About Y our Sy stem 19 T able 1-5. Power Supply/Co oling Fan Module LED Indicators T ype Color Icon Function DC power Green On: DC output voltages are within specifications. Off: No power or voltages not within specifications. P ower supply/cooling fan fault Amber On: DC output voltages are not within specifications or one (or both) fans are in fau[...]

20 About Y our Sy stem[...]

Cabling Y our R AID Enclosure 21 Cabling Y our RAID Enclosure This section provides the following information: • P rocedures for connecting your RAID enclosur e to a host system • A description of redundant, nonr edundant, and clustering configurations, including cabling diagrams for each Before Y ou Begin Before connecting your R AID enclosure[...]

22 Cabling Y our RAID Enclosure Each MD3000 R A ID controller module also contains a SAS Out port connec tor . This port allows you the option to connect the R AID enclo sure to an e xpansion enclosure. Cabling the Enclosure Y ou can cable your enclosure to up to four hosts and up to two e xpansion enclosures. The configuration that you choose depe[...]

Cabling Y our R AID Enclosure 23 Figure 2-1. Cabling One Host with Nonredundant Data Paths Figure 2-2. Cabling T wo Hosts with Nonredundant Data Paths single-HBA host server RAID controlle r module 0 RAID controller module 1 MD3000 RAID Enclosure MD1000 Expansion Enclosure MD1000 Expansion Enclosure single-HBA host server RAID controller module 0 R[...]

24 Cabling Y our RAID Enclosure Figure 2-3. Cabling a T wo-Node C luster (Single HBA, Nonredundant Data Paths from Each Node) F igure 2-4 and Figur e 2-5 show redund ant, high-availability cabling conf igurations for one and two hosts. If any one path fails, at least one HBA is still connected to one R AID controller . Figure 2-4. Cabling a Single [...]

Cabling Y our R AID Enclosure 25 Figure 2-5. Cabling a Single Host (Sing le-HBA) Using Redund ant Data Paths Dual SAS In-Port Configurations F igure 2-6 through F igure 2-12 show supported nonr edundant and redundant cabling configurations to MD3000 R AID controller modules wi th two SAS In port connectors. Each diagram shows the maximum number of [...]

26 Cabling Y our RAID Enclosure Figure 2-6. Cabling Up to Four Hosts with Nonredundant Data Paths F igure 2-7 through F igure 2-10 show redundant, high-availability cabl ing configurations for one and two hosts. If any one path fails, at least one HB A is still connected to one R AID controller . single-HBA host server single-HBA host server RAID c[...]

Cabling Y our R AID Enclosure 27 Figure 2-7. Cabling a Single Host (Dual HBA with Four Cable Co nnections) Using Redundant Data Paths Figure 2-8. Cabling a Single Host (S ingle HBA) Using Re dundant Data Paths RAID controlle r module 0 RAID controller module 1 MD3000 RAID Enclosure MD1000 Expansion Enclosure MD1000 Expansion Enclosure dual-HBA host[...]

28 Cabling Y our RAID Enclosure Figure 2-9. Cabling T wo Hosts (with Dual HBAs) Using Re dundant Data Paths Figure 2-10. Cabling T wo Hosts (with Si ngle HBAs) Using Redundant Data Paths dual-HBA host server dual-HBA host server RAID controller module 0 RAID controller module 1 MD3000 RAID Enclosure MD1000 Expansion Enclosure MD1000 Expansion Enclo[...]

Cabling Y our R AID Enclosure 29 F igure 2-11 through F igure 2-12 show r edundant, two- node cluster configurations using a single RAID enclosure that is subsequently e xpa nded to two more storage enclosur es. Figure 2-11. Cabling a T wo-Node Cluster (Single HBA, Redundant Data Paths from Each Node) Figure 2-12. Cabling a T wo-Node Cluster (Dual [...]

30 Cabling Y our RAID Enclosure F or a more detailed discussion of r edundancy and no nredundancy , as well as alternate path software, see "Hardwar e Redundancy and F ailover" on page 49. Attaching MD1000 Expansion Enclosures One of the features of the MD3000 is the ability to add up to tw o MD1000 e xpansion enclosures for additional ca[...]

Cabling Y our R AID Enclosure 31 d Using the MD Storage Manager , update the MD 3000 RAID controller firmware to the latest version available on support.dell.com ( Support → Download F irmware → Download R AID Controller Module F irmware ) and the NVSR AM ( Support → Download F irmware → Download R AID Controller Module NVSRAM ). 4 Stop I/O[...]

32 Cabling Y our RAID Enclosure d Using the MD Storage Manager , update the MD3000 RAID controller firmware ( Support → Download F irmware → Download R AID Controller Module F irmware ) and the NVSR AM ( Support → Download F irmware → Download R AID Controller Module NVSRAM ). 2 Stop I/O and turn off all systems: a Stop all I/O activity to [...]

Using Y our RAID Enclosure 33 Using Y our RAID Enclosure This section covers the following information: • Basic concepts of a R AID solution including physical disks, virt ual disks, and disk groups • R AID levels supported by MD Storage Manag er • Hot spare operations and r ebuilds • Media errors and unreadable sectors • R AID operations[...]

34 Using Y our RAID Enclosure Phy sical Disk States The R AID controller module recognizes the physical disk states ( mode and status reported in MD Storage Manager) described in T able 3-1. If a disk drive rebuild fails becaus e of a source drive failur e or because the drive is too small, the user interface reports a failur e of the physical disk[...]

Using Y our RAID Enclosure 35 Virtual Disks and Disk Groups When configuring a storage array , you wo uld normally proceed in this order : • Or ganize the physical disks into disk groups. • Create virtual disks within these disk groups. • Determine which hosts you want to grant access to which virtual disks, then cr eate mappings to associate[...]

36 Using Y our RAID Enclosure Using multiple physical disks has several advant ages over using a single physical disk, including: • Placing data on multiple physical disks, called striping , means that input/output (I/O) operations can occur simultaneously and improve performance. • Storing redundant data on multiple physical disks using mirror[...]

Using Y our RAID Enclosure 37 RAID Level Usage T o ensure best performance, you should select an op timal RAID level when you cr eate a system physical disk. The optimal R AID level for your disk arra y depends on a number of factors, including: • Number of physical disks in the disk array • Capacity of the physical disks in the disk array • [...]

38 Using Y our RAID Enclosure Global Hot Spares The MD3000 supports global hot spar es. A global hot spar e can repla ce a failed physical disk in any virtual disk with a redundant R AID le vel as long as the capacity of the hot spare is equal to or lar ger than the size of the configured capacity on the phys ical disk it r eplaces, including its m[...]

Using Y our RAID Enclosure 39 RAID Operations and Features This section details the following R AID operations and features supported by your enclosur e or RAID controller: • Virtual disk operations • Disk group operations • R AID background operations priority • Virtual disk migration and roaming Virtual Disk Operations Virtual Disk Initia[...]

40 Using Y our RAID Enclosure Media Verification Another background task performed on the R AID co ntroller module is medi a verification of all configured physical disks in a disk group. The R AID controller module uses the Read operation to perform verification on the space configured in virtua l disks and the space r eserved by the controller fo[...]

Using Y our RAID Enclosure 41 Segment Size Migration Segment size refers to the amount of data (in kil obytes) that the R AID cont roller module writes on a single physical disk in a virtual disk befor e writing data on the next physical disk. V alid values for the segment size are 8, 16, 32, 64, 128, 256, and 512 KB. Dynamic segment size migration[...]

42 Using Y our RAID Enclosure Disk Group Operations Limit The maximum number of active, concurrent disk group processes per controller is one. This limit is applied to the following disk group processes: virtual disk R AID level migration, segment size migration, virtual disk capacity expansion, disk group e xpansion, and disk group defragmentation[...]

Using Y our RAID Enclosure 43 When you migrate a physical disk or a disk grou p from one MD3000 array to another , the MD3000 you migrate to will recognize any data structur es an d/or metadata you had in place on the migrating MD3000. However , if you are migrat ing from a non-PV contro ller , the MD3000 array will not recognize the migrating meta[...]

44 Using Y our RAID Enclosure • Enabling pr emium features befor e migration — Befor e migrating disk groups and virtual disks, enable the requir ed premium featur es on the destination stor age array . If a disk group is migrated from a storage array that has a premium featur e enabled and the destination array does not have this feature enabl[...]

Using Y our RAID Enclosure 45 • Y ou plan to have all attached hosts shar e access to all virtual disks on th e storage array . When you choose this type of configuration, all of the hosts must have the same operating system and must have special software (such as clustering softwar e ) to manage virtual disk sharing and accessibility . If either[...]

46 Using Y our RAID Enclosure Snapshot Virtual Disks A snapshot is a point-in-time image of a virtual disk. The snapshot provides an image of the virtual disk at the time the snapshot was created. T ypically , you create a snapshot so that an application (for example, a backup application) can access the snapshot and read the data while the source [...]

Using Y our RAID Enclosure 47 V olume Shadow-Copy Service The Microsoft V olume Shadow-copy Service (VSS) is a storage management interface for Microsoft W indows Server ® 2003. VSS enables your storage array to interact with third- party applications that use the VSS Application P rogramming Interface. Micr osoft VSS is included in the Windows Se[...]

48 Using Y our RAID Enclosure T arget V irtual Disk — When you start a virtual disk copy , the targ et virtual disk maintains a copy of the data from the source virtual disk. Y ou can choose whet her to use an existing virt ual disk or cr eate a new virtual disk as the target virtual disk. If you choose an e xisting virtual disk as the target, al[...]

Using Y our RAID Enclosure 49 Hardware Redundancy and Failover This section provides basic information that will help you determine how to c onnect a host to the RAID controller modules in a R AID enclosure in or der to achieve r edundancy and failover . NOTE: The best practice for ensuring data ac cess is to avoid a configuration with a single poi[...]

50 Using Y our RAID Enclosure P aths used by the preferr ed controller to acce ss either the disks or the host are called the pr eferred paths ; redundant paths ar e called the alternate paths . If a failure causes the preferr ed path to become inaccessible, the storage array automatically uses the alternate path to access data. Host Bus Adapters E[...]

Using Y our RAID Enclosure 51 This cabling topology , when used with alternate path software, ensur es a redundant path from the host server to the virtual disks. If the connection from In-0 on the RAID controller to the host port becomes unavailable, the alternative path software will tran sfer I/O activity on R AID c ontroller module 0 to RAID co[...]

52 Using Y our RAID Enclosure Figure 3-3. T wo Hosts, each with T w o Cable Connections This cabling topology , when used with alternate path software, ensur es a redundan t path from the host to the virtual disks. If any compo nent (HBA, HBA port, cable, R AID controller module port, or R A ID controller module) fails, a host can still access the [...]

Using Y our RAID Enclosure 53 RAID Controller Failover Modes F ailover provides redundant access to the virtual di sks owned by eithe r R AID controller module on the storage array . F ailover happens automatically (and transparently). As a r esult, the host(s) never loses access through the preferr ed contro ller which owns the virtual disk. T wo [...]

54 Using Y our RAID Enclosure Updating Enclosure Firmware Y ou can use MD Storage Manager to upgrade the firmware for the R A ID controller module, the controller NVSR AM, and the physical disks. In a re dundant configuration, the R AID controller module firmware can be upgraded with no interruption to data access. RAID Controller Module Firmware T[...]

Installing Enclosure Components 55 Installing Enclosure Components This section explains how to in stall the following components: • F ront bezel (optional) • Physical disk s and disk carriers • R AID controller modules • Battery backup unit • P ower supplies • Control panel • Enclosure midplane Recommended T ools The procedures in th[...]

56 Installing Enclosure Components Figure 4-1. Installing and Re moving the Front Bezel 4 T o replace the bezel, insert the interlocking notc h into the U-shaped handle on the side of the front enclosure panel. 5 Snap the left side of the bezel into place in the U-shaped handle on the left side of the enclosure . 6 T o lock the bezel, insert the ke[...]

Installing Enclosure Components 57 CAUTION: Alway s wear a wrist grounding strap when h andling equipment with static-sensitive components. 1 W ait until the LED indicators on the physical disk carrier stop flashing. 2 Squeeze the release mechanism on the front of the physical disk carrier (see F igure 4-2). Figure 4-2. Installing and Removing Phy [...]

58 Installing Enclosure Components CAUTION: Alway s wear a wrist grounding strap when h andling equipment with static-sensitive components. 1 P erform the following steps to install the new physical disk into the carrier: NOTE: Data from virtual disks created on a PERC 5 SAS controller cannot be migr ated to an MD3000 or to an MD1000 expansion encl[...]

Installing Enclosure Components 59 2 Wi t h t h e physical disk carrier handle open, carefully align the ch annel on the disk carrier guide rail with the appropriate disk slot ke ying featur e on the chassis face plate, and insert the disk (see Fi g u r e 4 - 2 ) . 3 Pu s h t h e physical disk carrier into the slot until the bottom of the open carr[...]

60 Installing Enclosure Components Figure 4-4. Removing and Ins talling a RAID Controller Module Installing a RAID Controller Module 1 Carefully insert the R AID controlle r module into the empty module slot. 2 P u sh the module to the back of the slot until it is firmly seated in the backplane connector (see Fi g u r e 4 - 4 ) . 3 P u sh the relea[...]

Installing Enclosure Components 61 CAUTION: Only trained service technicians ar e authorized to remove the enclos ure cover and access any of the components inside the enclosure. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the en closure and protecting against[...]

62 Installing Enclosure Components 5 Disconnect the battery unit from th e connector by sliding it towards th e back of the controller , then remove it from the controller module. 6 Place the replacement battery unit into the contro ller module tray and push the battery unit into the connector on the R AID controller circuit board. 7 Tighten the th[...]

Installing Enclosure Components 63 Figure 4-6. Replacing the Power Supply CAUTION: The power supply/cooling fan modules are heavy . Use both hands when removing. 3 Grasp the handle on the power supply and carefully pull the module out of the bay (see F igure 4-6). NOTICE: The power -supply handle is provided to ease the task of pullin g the module [...]

64 Installing Enclosure Components Removing and Installing the Control Panel The control panel powers the LED ind icators on the front panel of the system enclosure. It is connected to the backplane and cannot be r emoved or replaced unless the system is powered down. CAUTION: Only trained service technicians ar e authorized to remove the enclos ur[...]

Installing Enclosure Components 65 Figure 4-7. Removing and Re placing the Control Panel 6 Using a T orx T10 driver , remove all 16 scr ews from the front faceplate of the enclosure as shown in Fi g u r e 4 - 7 . 7 Remove the front faceplate from the enclos ure and place it on a flat, secur e surface. 8 Slide the control panel assembly straight out[...]

66 Installing Enclosure Components 6 Reconnect power cables to the enclosure and power it back on. 7 P ower on the host server . Removing and Installing the Midplane CAUTION: Only trained service technicians ar e authorized to remove the enclos ure cover and access any of the components inside the enclosure. Before performing any procedure, see you[...]

Installing Enclosure Components 67 Figure 4-8. Removing and Replacing the Controller/Power Supply Cage 5 Slide the controller/power supply cage out of the enclosure and place it aside. 6 Reaching into the enclosure chassis from the back, carefully disconnect the midplane from the control panel and lift it out of the enclosure (see F igure 4-9). 7 T[...]

68 Installing Enclosure Components Figure 4-9. Removing and Installing the Midplane 1 midplane 1[...]

T roubleshooting Y our Enclosure 69 T roubleshooting Y our Enclosure Safety First—For Y ou and Y our Enclosure T o perform certain procedures in this document, you must work inside t he enclosure. While working inside the enclosure, do not attempt to perform service e xcept as explained in this guide and elsewhere in your documentation. CAUTION: [...]

70 T roubleshooting Y our Enclosure T roubleshooting a Wet Enclosure Problem • Liquid spilled on the enclosure . • Ex cessive humidity . Action CAUTION: Only trained service technicians ar e authorized to remove the enclos ure cover and access any of the components inside the enclosure. Before performing any procedure, see your Product Informat[...]

T roubleshooting Y our Enclosure 71 • R AID controller modules • Enclosure midplane 2 Ensure that all cables ar e properly connected a nd that there are no bent pins in the connector . If problems are encounter ed, see "Getting Help" on page 77. T roubleshooting Power Supplies Problem • Enclosure -status indicators show a problem. ?[...]

72 T roubleshooting Y our Enclosure T roubleshooting Enclosure Cooling Problems Problem • Systems management software issues a fan-r elated error message. Action Ensure that none of the following conditions e xist: • Ambient temperature is too high. • External airflow is obstructed. • A power supply/cooling fan module has fail ed. See "[...]

T roubleshooting Y our Enclosure 73 NOTICE: This procedure can destroy data stored on the phy sical disks. Before you continue, back up all files on the disk. Problem • A single physical disk is not seen in MD Storage Manager . Action 1 Remove the physical disk from the enclosure. See "Removing and Installing Physical Disks" on page 56.[...]

74 T roubleshooting Y our Enclosure T roubleshooting Enclosure Connections Problem • Enclosur e is not seen by attached host controller . Action • Inspect R AID controller module cables for connectiv ity problems, such as damaged or disconnected cables and poor connections. F or detailed cabling in structions, see "Cabling Y our R AID Encl[...]

T roubleshooting Y our Enclosure 75 Critical Conditions The storage array will generate a criti cal event if the RAID co ntroller module detect s a critical condition that could cause immediate failure of the enclosur e and/or loss of data. The storage array is in a critical condition if one of the following occurs: • More than one fan has failed[...]

76 T roubleshooting Y our Enclosure[...]

Getting Help 77 Getting Help Obtaining Assistance CAUTION: If you need to remove the sy stem cover , first disconnect the po wer and modem cables from all electrical outlets. 1 Complete the procedures in "T roubleshooting Y our Enclosure" on page 69. 2 Review the storage array status in MD Storage Manager and recor d any information provi[...]

78 Getting Help www .euro .dell.com (Europe only) www .dell.com/la (Latin American countries) www .dell.ca (Canada only) Y ou can access Dell Support through the following websites and e-mail addr esses: • Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro .dell.com (Europe only) • Dell Support e-mail addresses[...]

Getting Help 79 Support Service Dell's support service is available 24 hours a day , 7 days a week, to answer yo ur questions about Dell hardwar e. Our support staff use computer-based diagnostics to provide fast, accurate answers. T o contact Dell's support service, see "Before Y ou Ca ll" on page 80 and then see the contact in[...]

80 Getting Help Returns that are missing any of the pr eceding requir ements will be r efused at our receiving dock and returned to you. Before Y ou Call NOTE: Have your Express Service Code ready when you call . The code helps Dell's au tomated-suppor t telephone sy stem direct your call more efficiently. If possible, turn on your system befo[...]

Getting Help 81 Antigua and Barbuda W ebsite: www .dell.com.ag E-mail: la-techsupport@dell.com General Support 1-800-805-5924 Aom e n T e chnical Support (Del l™ Dimension™, Dell Inspiron™, Dell OptiPlex™, Dell Latitude™, and Dell P recision™) 0800-105 T echnical Support (servers and storage) 0800-105 Argentina (Buenos Aires) Internatio[...]

82 Getting Help Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 We b s i t e : support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Home/Small Business F ax 0820 240 530 49 Home/Small Business Customer Care 0820 240 530 14 P referred Accounts/Corporate Customer C[...]

Getting Help 83 Brazil International Access Code: 00 Country Code: 55 City Code: 51 W ebsite: www .dell.com/br E-mail: BR- T echSupport@dell.com Customer Care and T ech Support 0800 90 3355 T echnical Support Fax 51 2104 5470 Customer Care F ax 51 2104 5480 Sales 0800 722 3498 British V irgin Islands General Support toll-free: 1-866-278-6820 Brunei[...]

84 Getting Help Chile (Santiago) Country Code: 56 City Code: 2 We b s i t e : www .dell.com/cl E-mail: la-techsupport@dell.com Sales and Customer Support toll-free: 1230-020-4823 China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: support.dell.com.cn/email Customer Care E-mail: c[...]

Getting Help 85 Colombia W ebsite: www .dell.com/cl E-mail: la-techsupport@dell.com General Support 01-800-915-4755 Costa Rica W ebsite: www .dell.com/cr E-mail: la-techsupport@dell.com General Support 0800-012-0231 Czech Republic (P rague) International Access Code: 00 Country Code: 420 W ebsite: support.euro .dell.com E-mail: czech_dell@dell.com [...]

86 Getting Help Ecuador We b s i t e : www .dell.com/ec E-mail: la-techsupport@dell.com General Support (calling from Quito) toll-free: 999-119-877-655-3355 General Support (calling from Guayaquil) toll-free: 1800-999-119-877-655- 3355 El Salvador We b s i t e : www .dell.com/ec E-mail: la-techsupport@dell.com General Support 800-6132 F inland (Hel[...]

Getting Help 87 F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro .dell.com Home and Small Business T echnical Support for XPS 0825 387 129 T echnical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboar d 0825 004 700 Switchboard (calls from o[...]

88 Getting Help Greece International Access Code: 00 Country Code: 30 We b s i t e : support.euro.dell.com T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fa x 2108129812 Grenada E-mail: la-techsupport@dell.com General Support toll-fre[...]

Getting Help 89 India W ebsite: support.ap.dell.com E-mail: india_support_desktop@dell.com india_support_notebook@dell.com india_support_Server@dell.com T echnical Support (XPS computers) 0802 506 8033 or toll-free: 1800 425 2066 T echnical Support (portabl es, desktops, servers, and storage) 1600338045 and 1600448046 Sales (Large Corporate Account[...]

90 Getting Help Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 We b s i t e : support.euro.dell.com Home and Small Business T echnical Support 02 577 826 90 Customer Care 02 696 821 14 Fa x 02 696 821 13 Switchboard 02 696 821 12 Corporate T echnical Support 02 577 826 90 Customer Care 02 577 825 55 Fa x 02 575 035 30 Sw[...]

Getting Help 91 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (XPS) toll-free: 0120-937-786 T echnical Support outside of Japan (XPS) 044-520-1235 XPS Customer Care (if or dered items are missing or have been damaged during shipment) 044-556-4240 T echnical Support (D[...]

92 Getting Help Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 E-mail: krsupport@dell.com Support toll-free: 080-200-3800 T echnical Support (XPS) toll-free: 080-999-0283 Support (Dimension, PDA, Electronics, and Accessories) toll-free: 080-200-3801 Sales toll-free: 080-200-3600 Fa x 2194-6202 Switchboard 2194-6000 Latin[...]

Getting Help 93 Malaysia (P enang) International Access Code: 00 Country Code: 60 City Code: 4 W ebsite: support.ap.dell.com T echnical Support (XPS) toll-free: 1800 885 784 T echnical Support (Dell Precision, OptiPle x, and Latitude) t o l l - f r e e :18 0 08 8 01 9 3 T echnical Support (Dimension, Inspiron, and Electronics and Accessories) t o l[...]

94 Getting Help Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 We b s i t e : support.euro.dell.com T echnical Support for XPS 020 674 45 94 T echnical Support for all other Dell computers 020 674 45 00 T echnical Support Fax 020 674 47 66 Home/Small Business Customer Care 020 674 42 00 Relational Customer Care[...]

Getting Help 95 P oland (W arsaw) International Access Code: 011 Country Code: 48 City Code: 22 W ebsite: support.euro .dell.com E-mail: pl_support_tech@dell.com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service F ax 57 95 806 Reception Desk F ax 57 95 998 Switchboard 57 95 999 P ortugal International Access [...]

96 Getting Help Singapore (Singapore) International Access Code: 005 Country Code: 65 NOTE: The phone numbers in this section should be called from within Singapore or Malay sia only. W ebsite: support.ap.dell.com T echnical Support (XPS) toll-free: 1800 394 7464 T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1[...]

Getting Help 97 Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 W ebsite: support.euro .dell.com Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722[...]

98 Getting Help Ta i w a n International Access Code: 002 Country Code: 886 We b s i t e : support.ap.dell.com E-mail: support.dell.com.cn/email T echnical Support (XPS) toll-free: 0080 186 3085 T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electr onics and Accessories) toll-free: 0080 186 1011 T echnical Support (servers and sto[...]

Getting Help 99 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro .dell.com E-mail: dell_direct_support@dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/form/home.asp Sales Home and Small Business Sales 0870 907 4000 Corporate/P ublic Sector Sales 01344 860 456 Customer Care Hom[...]

100 Getting Help U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Hardwar e and W arranty Support (Dell TV , Printers, and Projectors ) for Relationship customers toll-free: 1-877-459-7298 Americas Con[...]

Getting Help 101 U.S. V irgin Islands E-mail: la-techsupport@dell.com General Support toll-free: 1-877-702-4360 V enezuela W ebsite: www .dell.com/ve E-mail: la-techsupport@dell.com General Support 0800-100-4752 Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Lo[...]

102 Getting Help[...]

Glossary 103 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperat[...]

104 Glossary cm — Centimeter(s). cmos — Complementary metal-oxide semiconductor . component — As they relate to DMI, components include operating systems, computer systems, e xpansion cards, and peripherals that ar e compatible with DMI. Each component is made up of groups and attributes that are defined as r elevant to that component. COM n [...]

Glossary 105 expansion card — An add-in card, such as a NIC or SCSI adapter , that plugs into an expansion-car d connector on the system board. An e xpansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral. expansion-card connector — A connector on the system board or riser [...]

106 Glossary jumper — Small blocks on a circuit board with two or more pins emer ging from them. Plastic plugs containing a wire fit down over the pins. The wir e connects the pins and creates a circuit, providing a simple and r eversible method of changing the circuitry in a board. K — Kilo-; 1000. Kb — Kilobit(s); 1024 bits. KB — Kilobyte[...]

Glossary 107 NMI — Nonmaskable interrupt. A device sends an NMI to signal the processor about hardwar e errors. ns — Nanosecond(s). NTFS — The NT F ile System option in the W indows 2000 operating system. NVRAM — Nonvolatile random-access memory . Memory that does not lose its contents when you turn off your system. NVRAM is used for mainta[...]

108 Glossary ROM — Read-only memory . Y our system contains some programs essential to its op eration in ROM code. A ROM chip retains its contents even after you turn off your system. Examples of code in ROM include the program that initiates your system’s boot routine and the POST . ROMB — R AID on motherboard. rpm — Revolutions per minute[...]

Glossary 109 UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or sw itches without r equiring a crossover cable. UPS — Uninterruptible power supply . A battery-powered unit that automatic[...]

110 Glossary[...]

Index 111 Index C cabling enclosure, 2 2 - 3 0 h o s t , 50-51 consistency check, 39 contacting Dell, 80 control panel installing/removing, 6 4 cooling fan features, 1 8 troubleshooting, 7 2 D damaged systems troubleshooting, 7 0 Dell contacting, 8 0 disk group about, 3 3 defragmenting, 4 1 E ECC error , 74 enclosure features, 7 invalid, 7 4 enclos[...]

112 Index 112 Index storage management softwar e See MD Storage Manager storage management station, 8 support contacting Dell, 8 0 system cooling troubleshooting, 7 2 T telephone numbers, 80 thermal thresholds, 17, 53 tools needed, 55 troubleshooting, 69 cooling fan, 7 2 damaged system, 7 0 enclosure connection, 7 4 external connections, 6 9 physic[...]