Dell Photo All-in-One Printer 962 manual

www .dell.com/supplies | support.dell.com Dell™ Photo All-in -One Printer 962 Owner ’s Manual L ook Insid e F or: • Ordering S upplies • Getting Started • Usin g Y our P rin ter • Unde rstandin g the Sof tware • Mainten ance an d T roubleshootin g[...]

Ordering Ink Cartridges and Su pplies Y our Dell™ Photo All-I n-One P rinter 962 i ncludes software installed to detect the ink levels in the printer . During a print job, a scr een appears on your computer to warn you of low ink levels. Y ou can order ink online a t www .dell.co m/suppl ies or by phone. Y our printer has been designed to print u[...]

Notes, Notices, and Cautions NOTE: A NOTE i ndi cates i mport ant i nfor m ation that hel ps you make b ette r use of y our pri nter . NOTICE : A NOTICE indicates eithe r pote ntial da mag e to har dware or loss of da ta and t ells you how to avoid t he prob le m. CAUTION: A CAUT ION in dicates a potentia l for pr operty damage, p ersonal inju ry ,[...]

www .dell. com/sup plies | suppor t.dell.c om[...]

Conten ts 5 Contents 1 Getting Started Understanding t he Printer Parts . . . . . . . . . . . . . . . . . . 11 Accessing Yo ur User’s Guide . . . . . . . . . . . . . . . . . . . . 14 Setting Up Y our Printer . . . . . . . . . . . . . . . . . . . . . . 14 Unders tandi ng the Opera tor Pane l . . . . . . . . . . . . . . . . . 15 Inst alling th e Op[...]

6 Cont ent s Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Copyin g Docu ment s Using the O perator Panel . . . . . . . . . 43 Copyin g Docu men ts Using Y our Compu ter . . . . . . . . . . . 43 Copyin g Pho tos Usi ng the O perat or P anel . . . . . . . . . . . 44 Copyin g Pho tos Using Y our Comp uter . . . . . . . . . . [...]

Conten ts 7 Using Pr inti ng Pref eren ces . . . . . . . . . . . . . . . . . . . . . 69 Printing P references T abs . . . . . . . . . . . . . . . . . . . . 70 Using Dell P icture Stu dio v2.0 . . . . . . . . . . . . . . . . . . . 70 4 Ink Cartridge Maintenance R eplacin g Ink Ca rtridge s . . . . . . . . . . . . . . . . . . . . . . 71 Aligni ng Ink[...]

8 Cont ent s 7 Appendix U.S. T erms an d Condi tions of Sale . . . . . . . . . . . . . . . . 107 Limited Warranties and R eturn Policy . . . . . . . . . . . . . . 110 Limited Warranty for Del l-Bran ded Har dware Products (U.S. Only ) . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 T otal Satisfaction R etu rn Po licy (U.S. Only) . . . . [...]

CAUTION: S AFETY INSTRUCTIO NS 9 C A U T I O N : SAF ETY INSTRUCTION S Use the following safety guidelines to help ensure your own personal safety and to help protect your printer and working environment from potential damage. • Use only the po wer cable pr ovided with t his product or t he manufacturer ’s authorized r epla cement pow er cable.[...]

10 CAUTION: SAF ETY INSTR UCTIONS www .dell.c om | supp ort.dell .com[...]

Gettin g Starte d 11 1 Getting Started Understan ding the Printer P arts Number: Part: Description: 1 Automatic Documen t F eeder (ADF ) Scan, copy , or fax mult iple pag e document s and /or legal sized do cume nts . 2 Operator panel P anel on the printe r you use to cont rol copying , scanning , fax ing, and p rint ing . F or mor e inform atio n,[...]

12 Getting Star ted www .dell.c om | supp ort.dell .com 4 P ap er inpu t tray Where you loa d paper in to the prin ter . 5 ADF input tr ay L oad ori gina l docume nts in the prin ter . Reco mmend ed fo r scan ning, co pying, or faxing mul tipl e page docume nts. 6 T op cove r with integ rate d ADF exit tray T op of printer that holds your document [...]

Gettin g Starte d 13 11 PHONE jack co nnect or ( — left side connector) Remove the plug t o connect a dditional devices, such as a data/f ax modem, telep hone, or ans wering mach ine to your printer . 12 LINE connector ( — right side connector) Con nect you r print er to an a ctive teleph one l ine to sen d and receive fa xes. Y our print er mu[...]

14 Getting Star ted www .dell.c om | supp ort.dell .com Accessing Y our User ’s Guide Click Start → Pr o g r a m s or Al l P rogram s → De ll Printers → Dell Phot o AIO P ri nter 96 2 → Vi e w Dell Use r ’s Guide . NOTE: Y ou ca n also acce ss the Use r ’s G ui de on you r Drivers and Utili ties CD. Setting Up Y our Printe r NOTE: T h[...]

Gettin g Starte d 15 Understanding the Operator P anel Installi ng the Operator Pa nel The following instructions apply only if you received an additional language operator panel with your p rin ter . 1 Remove the operator panel (if one is insta lled). 2 Choose the correct operator panel for your language. 3 P osition the clips on the printer , and[...]

16 Getting Star ted www .dell.c om | supp ort.dell .com The display featur es: • P rinter status •M e s s a g e s • Menus Number Part: Purp ose: 1 P ower T o turn your printer on or off. 2 F ax LED Illumi nat es wh en mac hin e is in Fa x Mode. 3 Sc an LE D Illum inat es wh en m ach ine is i n Scan Mode. 4 Cop y LE D Illumi nat es wh en mac h[...]

Gettin g Starte d 17 11 Redial/P ause • Re call the l ast number enter ed. • Insert a thr ee -seco nd pa use in the nu mber to be di ale d to wait f or a n ou tsid e li ne or ge t th rough an auto mate d answ er ing s yst em. NOTE: Ente r a pause only whe n you h ave alre ady begu n entering the number . 12 A ke ypad nu mber or symbo l •I n f[...]

18 Getting Star ted www .dell.c om | supp ort.dell .com Operator P anel Menus See this s ection for help accessing t he Scan , Copy , Fa x , and Advanced F ax mod e menu items. Selecting Scan Mode Menu Items 1 On the operator pa nel, press the Mo de button r e peatedly until Scan is sel ect e d. 2 Pre s s Menu r epeatedly until the menu he ading yo[...]

Gettin g Starte d 19 Scan Mode Menu Items SET DEFAULTS Use Factory Use Current ORIGINAL SIZE Auto Detect Letter B5 A4 A5 A6 Wallet 3x5 4x6 5x7 8x10 L 2L LANGUAGE English French German Spanish Italian Dutch Brazilian Portuguese Polish Russian Greek Simplified Chinese Traditional Chinese Japanese CLEAR SETTINGS After 2 min Never POWER SAVE After 30 m[...]

20 Getting Star ted www .dell.c om | supp ort.dell .com Selecting Copy Mode Menu Items 1 On the operator pa nel, press the Mo de button r epeat edly unt il Copy is selecte d. 2 Pre s s Menu r epeatedly until the menu he ading you want appears on the dis play . 3 Pre s s < or > to scroll through the available menu items. 4 Pre s s Select when [...]

Gettin g Starte d 21 Copy Mode Menu Items BLANK PAPER SIZE Letter Legal B5 A4 A5 A6 3x5 4x6 L 2L CONTENT TYPE Text&Graphics Photo Text Only Line Drawing REPEAT IMAGE 1x per page 4x per page 9x per page 16x per page COLOR Press < or > to adjust the color intensity of the copy. ORIGINAL SIZE Auto Detect Letter B5 A4 A5 A6 Wallet 3x5 4x6 5x7[...]

22 Getting Star ted www .dell.c om | supp ort.dell .com Fro m this menu: Y ou can: Blank P ape r Size Specify the s ize of the paper loaded in t he paper tray : • L etter (d efault ) •L e g a l •B 5 •A 4 •A 5 •A 6 •3 x 5 •4 x 6 •L •2 L NOTE: F or o ther specialty sizes, see th e All-In-One Center . Blank P ape r T ype Specify th[...]

Gettin g Starte d 23 Selecting F ax Mode Menu Items Use the operator panel to customize y our fax jobs. 1 On the operator pa nel, press the Mo de button r epeat edly unt il Fa x is selected. 2 Pre s s Menu r epeatedly until the menu he ading you want appears on the dis play . 3 Pre s s < or > to scroll through the available menu items. 4 Pre [...]

24 Getting Star ted www .dell.c om | supp ort.dell .com NOTE: Y ou ca nnot fax wit h a DSL (di gital su bsc riber li ne) or IS DN (integ rated sign ature di gita l network) un less you pu rchase a digi tal line filter . Contact you r Internet Ser vice P rovider for more details. • If you ar e using fax softwar e to fax, the printer must be connec[...]

Gettin g Starte d 25 Fro m this menu: Y ou can: P end ing F axes Cancel any faxes that have no t been sent. P rint R epor ts P rint: • An Acti vity Repor t (th e last 40 sent and r eceived fax es) •A S e n d l o g •A R e c e i v e l o g • A Setting s list (lis ts set tings su ch a s ringe r volume , fax q uality , and r edial attempts) Ans [...]

26 Getting Star ted www .dell.c om | supp ort.dell .com Selecting Advanced F ax Menu Items 1 On the operator pa nel, press the Mo de but ton repe at edly u ntil Fa x is se l ect ed. 2 Pre s s Menu r epeatedly until Advanced Fax appears o n the displa y . 3 Pre s s Select . Edit Speed D ial Mak e the follow ing cha nges to your sp eed dia l list : ?[...]

Gettin g Starte d 27 4 Pre s s < or > to scroll through the available items. 5 Pre s s Select when the menu item y ou want appears on the display to save the setting. Advan ced F ax Mode M enu Items ACTIVITY REPORT On request After 40 faxes DIALING METHOD Touch-Tone Pulse Behind a PBX REDIAL ATTEMPTS 0 times 1 time 2 times 3 times 4 times 5 t[...]

28 Getting Star ted www .dell.c om | supp ort.dell .com From thi s Ad vanc ed F ax opti on: Y ou can s ele ct: Redial Attempt s The nu mber of times you wan t the ma chine to try aga in if yo ur fax does not go throug h: •0 t i m e s •1 t i m e • 2 times (defau lt) •3 t i m e s •4 t i m e s •5 t i m e s Redial Interval The time the mach[...]

Gettin g Starte d 29 Ring P attern • Any (de faul t) •S i n g l e •D o u b l e • T riple NOTE: Y ou can c hoose di stinctive rings i f they a re ava ilable from you r loc al telephone se r vice. If they are no t availa ble, selec t An y . Dial P refix • None (defa ult ) • Cre ate — Y ou c an cr eate an up to 8 -c harac ter pr efix to [...]

30 Getting Star ted www .dell.c om | supp ort.dell .com Max Send Speed A bps speed: • 3 3,60 0 (def aul t) • 31,20 0 • 28,80 0 • 26,40 0 • 24,00 0 • 21,60 0 • 19,20 0 • 16,80 0 • 14,40 0 • 12,00 0 •9 , 6 0 0 •7 , 2 0 0 •4 , 8 0 0 •2 , 4 0 0 Error Correction • On (default) •O f f NOTE: T ur n er ror cor rection off if[...]

Gettin g Starte d 31 Country Code (con tinu ed) • Japan •J o r d a n •K o r e a •K u w a i t •L a t v i a •L e b a n o n • Lit huani a •L u x e m b o u r g • Malaysi a •M e x i c o • Morocco •N e t h e r l a n d s • N ew Zeal and • Nigeria •N o r w a y •O m a n • P araguay •P e r u • Phili ppines •P o l a n d[...]

32 Getting Star ted www .dell.c om | supp ort.dell .com Understanding th e Automatic P aper T ype Sensor Y our pri nter has an automat ic paper ty pe sensor that detect s th e following p aper ty pes: •P l a i n • T ransparency • Glossy/phot o •C o a t e d If you load one of thes e paper types , the pr inter det ects th e pap er type a nd a[...]

Gettin g Starte d 33 To c h o o s e p a p e r s i z e : 1 W ith your document open , click Fi l e → Pr i n t . 2 In the Pr i n t dia lo g b ox , cl ick P references or Pr o p e r t i e s (depending on your program or ope rat in g sy stem ). The Pr i n t i n g Pr e f e r e n c e s sc reen ap pe ars . 3 On the Pa p e r S e t u p tab, select the pa [...]

34 Getting Star ted www .dell.c om | supp ort.dell .com L o adin g P aper L oad Plain P aper Into t he P aper Support 1 Lift th e pape r exit tray and extend the pap er suppo rt. 2 Insert paper into the paper support . 3 Squeeze and slide the p aper guides to rest against the le ft and right edges and bottom of the paper . 4 Lowe r the paper e xit [...]

Gettin g Starte d 35 15 enve lopes • Th e print s ide of the enve lope s faces d own. • The en velopes are centered in the paper s upport. • Th e stamp lo ca tion is in the low er lef t corner . • The p ape r gui des r est a gain st th e rig ht and le ft edge s of the envelo pes. • The paper guide rests agains t the bottom ed ge of the pa[...]

36 Getting Star ted www .dell.c om | supp ort.dell .com NOTE: The pa per exit tray can h old up to 50 she ets of paper . L oad an Original Document I nto the ADF Y ou can load up to 50 sheets of your original document (te xt side up) into the ADF for scanning, copying, and faxing. The AD F is r ecommended for loading multiple page documents. NOTE: [...]

Gettin g Starte d 37 50 sheets of two-, three-, or four -h ole pre- pun ched media • The d ocum ent is l oaded te xt si de u p. • The p ape r g uide is a gai nst the edg e of the pape r . • Y ou r pap er size fi ts wi thin the dim ens ions all owab le. 50 sheets of edge -reinfor ced three-hol e copier m edia • The d ocum ent is l oaded te x[...]

38 Getting Star ted www .dell.c om | supp ort.dell .com Placing Y our Original Document on the Scanner Glass 1 Open the top cove r . 2 Place the original document face down on the scanner glass in the upper left corner . 3 Close the top cov er T o get a copy with port rait (vertical) orie ntation top o f your origi n al T o get a copy with landscap[...]

Usin g the P rin ter 39 2 Using the Printer Prin ting Printing a Document 1 T urn on your computer and printer , and mak e sur e they are connected. 2 Load p aper with the print side facing do wn. F or more information, see "L oading P ape r" on page 34. 3 W ith your document open, click Fi l e → Pr i n t . 4 Customize your print sett i[...]

40 Using the Prin ter www .dell.c om | supp ort.dell .com 3 Click P roperties , Option s , Setup , or P refer ences (depending on th e program or opera ting sys tem) . The Pr i n t i n g Pr e f e r e n c e s dialog bo x appears along wi th the I W ant T o m enu. 4 Fr o m t h e Qualit y/C opie s tab, se lect t he nu mbe r of co pies to prin t. 5 Act[...]

Usin g the P rin ter 41 Fr om a PictBridge -Enabled Camera Y our print er sup ports P ictBridge-c ompa tible cam eras. T o use y our printer with a digital camera: 1 Insert the rectan gular end of the U SB cable that came wi th your Pictbridge- compa tible digital camer a into t he Pictbridge conn ector of the pri nter . 2 Insert the other end of t[...]

42 Using the Prin ter www .dell.c om | supp ort.dell .com Printing an Image as a Multi- page P oster 1 Mak e sure you have paper loaded in the paper support. F or help , see "L oad Plain P aper Into the P ape r Support" on p age 34. 2 W ith your image open, click Fi l e → Pr in t . 3 Click P roperties , Option s , Setup , or P refer enc[...]

Usin g the P rin ter 43 Printing Other Projects The I W ant T o menu provides wizards for cr e ating projects. Y ou may want to print on an envelope, create a booklet, or pr int a greeting car d. 1 W ith your document open , click Fi l e → Pr i n t . 2 T o customize print set tings, click P ref ere nc es , P r operties , Op tions , or Set up (dep[...]

44 Using the Prin ter www .dell.c om | supp ort.dell .com 3 Open the top cove r . 4 Place your document on the scanner glass. Mak e sure the upper left corner of the front of the item aligns with th e arrow on the printer . F or more information, see "Placing Y our Original Document on the Scanner Glass" on page 38 or "Load an Origin[...]

Usin g the P rin ter 45 4 Click Start → Pr o g r a m s or All P rograms → Dell P rin ters → Dell Photo AIO P rinter 962 → Dell All-In-One Center . The Dell All-In-One Ce nter appears. 5 Click Pr e v i e w N o w . 6 Adjust the dotted lines to fit around the portion of the image you want to print. 7 In the Copy sect i on, sel e ct Photo . 8 S[...]

46 Using the Prin ter www .dell.c om | supp ort.dell .com 4 Click the Adva nced button to change options s uch as pap er size and qual ity . 5 T o make any chang es, click the follo wing tabs. . 6 When you finish cus tomizing your copy sett ings, click OK , and then click Copy Now . Scanning Y ou can use your printer to scan using the operator pane[...]

Usin g the P rin ter 47 Using the Printer Soft ware N O T E : Some pro grams do not su ppor t mu ltiple page s cann ing. 1 T urn on your computer and printer , and mak e sur e they are connected. 2 L o a d y o u r o r i g i n a l d o c u m e n t . F o r h e l p , s e e " L o a d a n O r i g i n a l D o c u m e n t I n t o t h e A D F " o [...]

48 Using the Prin ter www .dell.c om | supp ort.dell .com 7 T o furt her customize your scan job, cli ck See More Scan Set tings . 8 Change any se ttings. 9 When you finish cus tomizing your image, cli ck Scan Now . When your document has finished processing, it will open in the program you chose. Scannin g to Y o ur Comput er Over a Network 1 Mak [...]

Usin g the P rin ter 49 5 Click the Adva nce d button. 6 Click Display Advanced Scan Settings to chang e advanc ed options . The Advanced Scan Settings dia log b ox appe ar s. 7 On the Scan ta b, cl ick the Scan multiple ite ms before output box. 8 Click OK . 9 When you finish cus tomizing your se ttings, click Scan Now . After y ou scan the first [...]

50 Using the Prin ter www .dell.c om | supp ort.dell .com Editing Scanned Images W ith most graphics programs, you can customize your image. 1 Click Start → Pr o g r a m s or All P rograms → Dell Printers → Dell Photo A IO P rinter 962 → Dell All-In-One Center . The Dell All-In-One Ce nter appears . 2 Fr o m t h e Send scanne d image to dro[...]

Usin g the P rin ter 51 NOTE: If the size of the scan (fou nd i n the l ower ri ght of the pre view w indow ) appe ars in red, you do not hav e the syst em resourc es avai lable to per for m th e scan at the resolu tion or size you have selected. T o cor rec t this pro blem, eithe r reduce your resolutio n or the size o f your scan area. 4 In the C[...]

52 Using the Prin ter www .dell.c om | supp ort.dell .com F axing Y ou do not nee d to connect your printer to a computer in order to fax. Use the printer operator panel for basic faxing. S ee “F axing Using the P rinter Operator P ane l” on page 55. NOTE: For advanced faxing in str uction s usi ng the co mputer sof tware, see “Se nding a Fax[...]

Usin g the P rin ter 53 Connecting directly to a telepho ne wall jack Connect a phone cord from the LINE connector ( - right side connector) on the printer to the telephone wa ll jack. 1 Connect one end of the pho ne cord to the LINE connector ( - right side connector) of the prin ter . 2 Connect the other end of th e phone cord to an active teleph[...]

54 Using the Prin ter www .dell.c om | supp ort.dell .com 3 Connect a phone cord from the telephone to the PHONE jack connector ( - left side connector) on the printer . Connecting to an answer ing machine 1 Connect a phone cord from the LINE connector ( - right side connector) on the printer to the telep hone wa ll jack. 2 Remove the prote ctive p[...]

Usin g the P rin ter 55 Connecting to a compute r modem 1 Connect a phone cord from the LINE connector ( - right side connector) on the printer to the telep hone wa ll jack. 2 Remove the prote ctive plug from the PHONE jack connector ( - left side connector) on the back of the prin ter . 3 Connect a phone co rd from the telephone to the computer mo[...]

56 Using the Prin ter www .dell.c om | supp ort.dell .com NOTE: ISDN (inte grate d ser v ic es digita l netw ork) an d cabl e modem s are not fax mod ems and a re not supp orte d for fax ing . Send a F a x 1 Mak e sur e your printer is on and an activ e telephone line is connected to the LINE connector ( ) on the printer . 2 Load your document on t[...]

Usin g the P rin ter 57 4 Pre s s DELL# ( 335 5#) on the printer operator panel. 5 Hang up the telephon e, and the printer receiv es the fax. R ece ive a F ax With an An swerin g Ma chine Connecte d to t he Prin ter Mak e sur e your printer is on, the answering machine is connected to the PHONE jack connector ( — left side connector) on the print[...]

58 Using the Prin ter www .dell.c om | supp ort.dell .com NOTE: Do not install any splitters be tween the DSL filter and the printer . Contact your DSL s er vice provider i f you n eed more help . NOTE: ISDN (inte grate d ser v ic es digita l netw ork) an d cabl e modem s are not fax mod ems and a re not supp orte d for fax ing . F axing Through th[...]

Usin g the P rin ter 59 Printer Setup Utility T abs F axing Through the Computer Modem If an active telephone line is connected to the LINE connector ( ) on yo ur computer modem, use Fa x C o n s o l e (W indows XP Only) or F ax Se rvice Ma nage ment (W indows 2000 Only ) to send and re ceive fax es: •U s e Fa x C o n s o l e or F ax Se rvic e Ma[...]

60 Using the Prin ter www .dell.c om | supp ort.dell .com 4 Click to select Fa x S e r v i c e s . 5 Click Next . If prom pted, in sert t he Micro soft Windows XP CD , and then click OK . Close the We l c o m e to Mic roso ft W in dow s XP window when i t opens. 6 Click Fi n i s h . 7 Close the Add/Remove Programs window . Configure F a x Consol e [...]

Usin g the P rin ter 61 4 Select your data/fax modem from the drop-down menu. 5 F ollow the instructions on your computer screen to complete the configuration. Send an Electronic Co py F ax Usin g F ax Console or F ax Service Mana gement 1 Open your file to be fax ed. 2 Click Fi l e → Pr i n t . 3 In t he pr in te r li st, se le ct Fa x . 4 Click[...]

62 Using the Prin ter www .dell.c om | supp ort.dell .com If you selected the Enable Re c e i v e check box when configuring Fa x C o n s o l e , y ou are now rea d y t o re c e i v e a f a x . NOTE: Selecting the E nab le Rece i ve ch eck box all ows you to recei ve faxes bu t may cause the comput er modem to answer all pho ne calls, in whi ch cas[...]

Usin g the P rin ter 63 4 Enter a two-digit speed dial number from 01 to 79, and then press Select . 5 Enter the fax number , and then press Select . 6 Enter the name using the keypad. a F ind the number button that corresponds to the letter you want to enter , and press it re peated ly until the correct letter appears. b Pre s s > to mo ve t o [...]

64 Using the Prin ter www .dell.c om | supp ort.dell .com 10 Pre s s Select to save the list . Use a S peed or Group Dial List 1 Pre s s Speed Dial , and then press > to scroll through the speed dial list to find the desir ed fax number . Pr ess the keypad buttons to enter a two -digit speed di al number . 2 Pre s s Black to send your fax as bla[...]

Usin g the P rin ter 65 6 Pre s s Select . 7 Pre s s 1 for AM, 2 for PM, or 3 for 24 hour mode. 8 Enter the fax number . 9 Pre s s Black or Color to send your f ax to this number , or press Select to enter another fax number (you can do this up to five times and the delayed fax wil l be sent to as many numbers as you enter ed ). NOTE: At th e des i[...]

66 Using the Prin ter www .dell.c om | supp ort.dell .com 2 Pre s s Menu until ADV ANCED FAX appears on the dis play , and then pr ess Select . 3 Pre s s Menu until AUT O FAX CONVERT appears on the dis play . 4 Pre s s > until On appears on the disp lay , and then press Select .[...]

Under standi ng the Softwar e 67 3 Understanding the Software The printer softwar e includes: • Dell P rinter Solutio n Cent er (for troubleshooting, maintenance, and cartridge or dering information) • Dell All-In-One Center (for scanning, copying, a nd faxing) • Pr i n t i n g Pr e f e r e n c e s (for printing) • Dell P icture Studio v2.0[...]

68 Understa ndin g the Software www .dell.c om | supp ort.dell .com T o access the Dell P rinter Solution Center : Click Start → Pr o g r a m s or All P rograms → Dell P rin ters → Dell Photo AIO P rinter 9 62 → Dell Pr i n t e r S o l u t i o n C e n t e r . Using the Dell All-I n- One Center The Dell All-In-One Center allows you to : • [...]

Under standi ng the Softwar e 69 F or more information about t he Dell All-In- One C enter , click Help in the Dell Al l-In-One Center . Using Printing Preferences Pr i n t i n g Pr e f e r e n c e s allows you to change the various printer settings. Y ou can change your printer sett ings in P rinting Preferences depending on the type of project yo[...]

70 Understa ndin g the Software www .dell.c om | supp ort.dell .com Printing Prefe rences T abs Pr i n t i n g Pr e f e r e n c e s includes three main tabs. Using Dell Picture Studio v2.0 In Dell P ictur e Studio v2.0, you can e xplore digita l photography and learn how to organize, create, or print photos. There are thr ee components to the De ll[...]

Ink Cart ridge Maint ena nce 71 4 Ink Cartridge Maintenance R eplacing In k Cartrid ges CA UTION: Before p erf orming an y of the proce dures l isted in this secti on, read and follow the "CAUTION: SAF ETY INSTRUCTIO NS" on page 9. Dell ink cartridges ar e available only through Dell. Y ou can or der more ink onli ne at www .d ell.c om/ s[...]

72 Ink Cart ridge Maint enan ce www .dell.c om | supp ort.dell .com 3 P r ess down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. 5 Store the cartridges in an air -tight container (one is included with each pho to cartridge you purchase) or dispose of them. 6 If you ar e installing new ink cartr idges, [...]

Ink Cart ridge Maint ena nce 73 NOTE: The illu stration belo w shows a bl ack cartridge and a colo r cartridge (use for n ormal printin g). For photo printing , use a pho to cart ridge ( sold se paratel y) and a color cartrid ge. 7 Insert the new ink cartridges. Make sure the bl ack or photo ink cartridge is secure in the left ink cartridge carr ie[...]

74 Ink Cart ridge Maint enan ce www .dell.c om | supp ort.dell .com 8 Snap each lid closed. 9 Close the printer uni t . An alignme nt page pri nts. Aligni ng Ink Cart ridges Y our printer automatica lly aligns the ink cartridges when they ar e installed or r eplaced . T o verify your ink cartridges are aligned, you can print an alignment page. Afte[...]

Ink Cart ridge Maint ena nce 75 Y ou may also need to align ink cartridges when characters are not properly formed or are not aligned at the left mar g in, or when vertical or straight l ines appear wavy . T o align the ink cartridge s: 1 Load paper in the paper support. F or more information, see "Loading P aper" on page 34. 2 Click Star[...]

76 Ink Cart ridge Maint enan ce www .dell.c om | supp ort.dell .com[...]

T r oubl eshoo ting 77 5 T roubleshooting F ollow these tips when y ou troubleshoot y our printer: • If the printer does not work, ensure that the printe r is properly connected t o the electrical outlet and computer , if using a computer . • If an erro r message app ears on the operator pane l displ ay , write down the e xact message. Setup Pr[...]

78 T roublesh oot ing www .dell.c om | supp ort.dell .com R emoving and R einstalling Softwa re If your printer does not function properly or communication error messages appear when using your pr inter , yo u can remove and reinstall the prin ter softw are. 1 Click Start → Pr o g r a m s or All P rogr ams → Dell Printe rs → De ll P hoto AI O[...]

T r oubl eshoo ting 79 c When the printer s oftw are install ation s creen appears , click Install or Inst all N ow . d F ollow the instructions on your scr een to complete the installation. Printe r Proble ms E NSURE THAT THE PRINTER POWER CABLE IS FIRML Y CONNE CTE D TO THE PRINTER AND THE ELECT RIC AL OUTLET . D ETERM INE IF THE PRIN TER HAS B E[...]

80 T roublesh oot ing www .dell.c om | supp ort.dell .com General Problems Fa x P r o b l e m s When you have trouble sending or receiving fa xes, try these things to fix the problem. . P RINT ER WON ’ T PRI NT AN D PRINT JOB S ARE STUCK IN PRINT QUEUE — P rint jobs may be stuck in the prin t queue if you hav e mult iple in sta nces of your Del[...]

T r oubl eshoo ting 81 Pa p e r P r o b l e m s M AKE SURE THE OR IGINAL DO CUM ENT IS LOADED CORRECT LY ( FAC E DOWN IN THE BACK LEFT CO RNER OF THE SCANNE R GLAS S OR TEXT - SIDE UP ON THE ADF) AND THE PAPER IS LOAD ED CORR ECTL Y ( FOR HELP , SEE "L OAD P LA IN P APER I NTO THE P APER S UPPORT " ON PAGE 34). M AKE SU RE THE PRINTER DOE[...]

82 T roublesh oot ing www .dell.c om | supp ort.dell .com C HECK FOR A PAPER JAM Near the ADF 1 Lift th e ADF cover o r ADF uni t loca ted to th e left o f the ADF input t ray . 2 P ull firmly on the paper to remove it. 3 Close th e ADF cov er or unit. 4 P ress the Se lect butt on. 5 Resend your prin t job to print any missing pages. NOTE: T o avoi[...]

T r oubl eshoo ting 83 Near the paper ex it tray 1 Rai se the pri nter unit . 2 P ull firmly on the paper to remove it. 3 Close th e printe r unit. 4 P ress the Se lect butt on. 5 Resend your print job t o print any missing pages. Near the re ar access door 1 Open the rear access door . 2 P ull firmly on the paper to remove it. 3 Close the re ar ac[...]

84 T roublesh oot ing www .dell.c om | supp ort.dell .com Error Messages and Lights The following error messages can be found on your computer scr een or operator panel display . T O PREVEN T JAMS AND MISFEED S , MA KE SURE : • Y ou use a paper recommended for in kjet print ers. • Y ou do not fo rce the paper into the printer . • Y ou do not [...]

T r oubl eshoo ting 85 Right cartridge missing. Insert Color cartridge The Color ink cartridge is miss ing. Install a Color ink cart ridge. F or more information, s ee “Replacing In k Cartridges ” on page 7 1. Left cartridge incorrect The wron g ink ca rtrid ge is in stall ed in th e left cartridge carri er . Remove the cartri dge and inst all [...]

86 T roublesh oot ing www .dell.c om | supp ort.dell .com Improvin g Prin t Qualit y If you ar e not satisfied with the print quality of your documents, there are sev eral different ways to improv e the p rint qual ity . • Use the ap propriat e pap er . F or exa mple, use De ll P remiu m Phot o P aper if y ou ar e printing photos with a ph oto i [...]

T r oubl eshoo ting 87 T o access the Dell P rinter Solution Center : 1 Click Start → Pr o g r a m s or All P rograms → Dell Printers → De ll Photo AIO P rinter 962 → Dell P rinter So lution Ce nter . 2 Click the T roub les ho oting tab.[...]

88 T roublesh oot ing www .dell.c om | supp ort.dell .com[...]

Contac ting Del l 89 6 Contacting Dell T echnical Assi stance If you need help with a technical problem, Dell is r eady to assist you. 1 Call techni cal sup port f rom a te lephone ne ar o r at the printe r so that tec hnical sup port ca n assist you with any necessary procedures . When calling Dell, us e your Express Service Code to help expedite [...]

90 Cont acting Dell www .dell.c om | supp ort.dell .com Automated Order-Status Ser vice T o che ck on the status of any Dell products that you have or dered, y ou can go to sup por t. del l.c om , or y ou can call the automated or der -status service. A recor ding prompts you for the information nee ded to locate and report on your order . See &quo[...]

Contac ting Del l 91 Coun tr y (Ci ty) International Acc ess Code Country Code City Code Depar tment Na me or Ser vice Area , W ebsi te and E -Ma il Ad dr ess Area Codes, Local Numb ers , and To l l - F r e e N u m b e r s U.S.A. (Austin, T exas) Inte rnati onal Acce ss C ode: 011 Country Code: 1 Automated Order -Stat us Service toll- free: 1-800-4[...]

92 Cont acting Dell www .dell.c om | supp ort.dell .com Arge ntina (Bue nos Aires) Interna tiona l Acc ess Code : 00 Country Code: 54 City Code: 11 We b s i t e : www .de ll.com.ar T ech Suppo rt an d C ustome r Care toll -free: 0 -800-4 44-07 33 Sales 0-81 0-444-33 55 T ech Suppo rt F ax 11 451 5 71 39 Customer Car e F ax 11 4515 7138 Aruba Genera[...]

Contac ting Del l 93 Belgium (Brussels ) Inte rnati onal Acce ss C ode: 00 Country Code: 32 City Code: 2 We b s i t e : su pport.eur o .dell.com E-mail: tech_be @dell.co m E-mail f or Fr e nch Speak ing Cu sto mers: support.eu ro . dell.co m/be/fr/ emaildel l/ T echnica l S upp ort 02 4 81 9 2 88 Customer Care 02 481 91 1 9 Corporate Sales 02 48 1 [...]

94 Cont acting Dell www .dell.c om | supp ort.dell .com Chile (S antiago ) Country Code: 56 City Code: 2 Sales, Customer Suppor t, and T echni cal Support toll-free: 1230-020-48 23 China (Xiamen) Country Code: 86 City Code: 592 T ech S upport website : support.ap.dell.c om/china T ech S upport E-mail: cn_support @dell.com T ech Support F ax 818 13 [...]

Contac ting Del l 95 Czech Republic (P rague) Inte rnati onal Acce ss C ode: 00 Country Code: 420 City Code: 2 We b s i t e : su pport.eur o .dell.com E-mai l: c zech_ dell@ dell. co m T echnica l S upp ort 02 2186 27 27 Customer Care 02 2186 27 11 F ax 02 2186 2 7 14 T echF ax 02 2186 2 7 28 Swi tchb oar d 02 2186 27 11 Denmar k (Cop enha gen) Int[...]

96 Cont acting Dell www .dell.c om | supp ort.dell .com Fi n l a n d ( H e l s i n k i ) Interna tiona l Acc ess Code : 990 Country Code: 358 City Code: 9 We b s i t e : support .euro .dell.co m E-mail: fin_support @dell.com E-mail Support (servers): Nordic_support@dell .com T ech nical Su pport 09 253 313 60 T ech nical Support F ax 09 253 31 3 81[...]

Contac ting Del l 97 Ge rman y ( Lan ge n) Inte rnati onal Acce ss C ode: 00 Country Code: 49 City Code: 6103 We b s i t e : su pport.eur o .dell.com E-ma il: tec h_sup por t_cen tral _eur ope @dell .com T echn ic al Sup port 0610 3 766- 7200 Home/Small Busines s Customer Care 0180-5-22 4400 Globa l Segmen t Custom er C are 0610 3 766- 9570 P refer[...]

98 Cont acting Dell www .dell.c om | supp ort.dell .com India T echni cal Suppo rt 1600 3 3 8045 S a l e s 1 6 0 03 38 0 4 4 Ireland (Cherrywood) Interna tiona l Acc ess Code : 16 Country Code: 353 City Code: 1 We b s i t e : support .euro .dell.co m E-mail: dell _direct_support@dell.com T echnica l Suppor t 185 0 54 3 54 3 U.K. T ec hni cal S uppo[...]

Contac ting Del l 99 Japan (Kawasak i) Inte rnati onal Acce ss C ode: 001 Country Code: 81 City Code: 44 We b s i t e : su pport.jp.dell.com T echn ic al Sup port toll- free: 01 20-981 -690 T echn ica l Supp ort out side of Ja pan 044-5 56-346 8 Custo mer Care 044-5 56-424 0 Korea (Seoul) Inte rnati onal Acce ss C ode: 001 Country Code: 82 City Cod[...]

100 Contacti ng De ll www .dell.c om | supp ort.dell .com Malay sia (P en ang) Interna tiona l Acc ess Code : 00 Country Code: 60 City Code: 4 T ech nical Support toll- free: 1 800 888 298 Customer Service 04 633 4949 T ransaction S ales toll-f re e: 1 80 0 888 202 Corporate Sales toll-free: 1 800 8 88 213 Mexi co Interna tiona l Acc ess Code : 00 [...]

Contac ting Del l 101 Neth erlands ( Ams terdam) Inte rnati onal Acce ss C ode: 00 Country Code: 31 City Code: 20 We b s i t e : su pport.eur o .dell.com E-mail (T echnical Support): (Enterprise) : nl_server_suppor t@dell.com (Latit ude) : n l_lat it ude_s uppo rt@de ll.c om (Inspiron): nl_ inspiron_su pport@dell.com (Dim ens ion): nl_d ime nsi on_[...]

102 Contacti ng De ll www .dell.c om | supp ort.dell .com Nor way (Lysak er ) Interna tiona l Acc ess Code : 00 Country Code: 47 We b s i t e : support .euro .dell.co m E-mail Support (porta ble computers ): nor_nbk_support @dell.com E-mail Suppo rt (d eskto p computers ): nor_support@del l.com E-mail Support (servers): nordic_se rver_s uppo rt@de [...]

Contac ting Del l 103 St. L ucia General Supp ort 1-800-8 82-152 1 St. V in cent an d the Grenadin es General Supp ort toll- free: 1-87 7-270- 4609 Sing apore (Si ngapore) Inte rnati onal Acce ss C ode: 005 Country Code: 65 T echnical Sup port toll-free: 800 6011 051 Custom er Serv ice (P enang, Malay sia) 604 633 4949 T ransac tion Sale s toll -fr[...]

104 Contacti ng De ll www .dell.c om | supp ort.dell .com Sweden (Uppl ands V asby) Interna tiona l Acc ess Code : 00 Country Code: 46 City Code: 8 We b s i t e : support .euro .dell.co m E-mail: swe_ support@dell.com E-mail Suppo rt for La titu de and I nspiron : Swe-nbk_ kat s@del l.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Suppor[...]

Contac ting Del l 105 T urks and Caicos Islands Gener al Suppo rt toll-free: 1- 866-5 40-335 5 U.K. (Bracknell) Inte rnati onal Acce ss C ode: 00 Country Code: 44 City Code: 1344 We b s i t e : su pport.eur o .dell.com Customer Care website: support.eur o .dell.com/uk/ en/E Care/Form/Home.as p E-mail: dell_direct_support@dell .com T echnic al Suppo[...]

106 Contacti ng De ll www .dell.c om | supp ort.dell .com[...]

Append ix 107 7 Appendix U.S. T erms and Co ndit ions of Sal e These terms and condit ions ("Ag ree ment") ap ply to your purch ase of compute r systems and/or rel ate d products and/or serv ices a nd supp ort s old in the Uni ted S tates ("P roduct") by the D ell entity named o n the i nvoic e or ack nowl edgement ("Dell &[...]

108 Appe nd ix www .dell.c om | supp ort.dell .com BRANDE D P RO DUC T , IF AN Y , IS PROVIDED BY TH E OR IGI NAL MA NU F ACTU RER , NO T BY DE L L. DE LL MAKES N O EXPRES S W ARRANTIES EXCEPT THOS E ST AT ED IN D ELL'S APPLIC ABLE W ARRANTY ST A TEMENT IN EFFEC T ON THE D A TE OF THE IN V OICE, P A CKING SLI P OR A CKNOWL EDGEMENT . W A RRANT[...]

Append ix 109 POSS IBILI TY OF SUC H DA MAGES, OR FOR ANY CLAIM B Y ANY THIRD P AR T Y . Y OU AGREE THA T FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRO DUCT , DELL IS NOT LIABLE OR RES PONSIBLE FOR ANY A MOUNT OF DAM AGES ABO VE THE AMOUNT INV OICE D FOR THE APPLI CABLE PR ODUCT . NOTW IT HST ANDI NG AN YTH ING IN TH IS A GREEME NT T O TH E CO N[...]

110 Appe nd ix www .dell.c om | supp ort.dell .com Limited W arr anties and R eturn Policy Dell-br anded har dwar e products pur chased in the U. S. or Ca nada come w ith ei ther a 90-day , 1-year , 2-year , 3-year , or 4-year limi ted warr anty de pending o n the p roduct pu r chase d. T o determin e which warranty came wi th your har dwar e produ[...]

Append ix 111 How long does this limited warranty last? This l imited wa rranty lasts for the time perio d indicate d on y our pac king sl ip or invoice, e xc ept for the fo llowing De l l -b r an d e d ha rd w are : • P ortable comp uter batter ies ca rry a 1-yea r l imited w arrant y . • Projector lamps c arry a 90-day limited warrant y . •[...]

112 Appe nd ix www .dell.c om | supp ort.dell .com What will Dell do? Duri ng the 90 day s of the 90 -day limi ted wa rranty and the f irst y ear of all other limit ed war rantie s: Dur in g the 90 days of the 90- day limited w arranty a nd the first ye ar of al l other limited warrant ies, we wil l repair any D ell-branded hardware products r etur[...]

Append ix 113 • If y ou ar e a H ome Office , Sma ll, Medium, Lar ge, or Global Commerc ial Custo mer , go to www .dell.com/us/en/ biz/topics /sbtopic_cca re_nav_015_ccar e.htm • If y ou ar e a Gove rnment, E ducation, or Healthc ar e Cust omer , or a n Individual Home Consume r who pu rchase d throug h an Empl oyee P urchase P rogra m, go to w[...]

114 Appe nd ix www .dell.c om | supp ort.dell .com Dell Inc. Ink and T oner Cartridges Limit ed W arranties Dell Inc. war rants to th e orig inal p urchase r of ge nuine De ll-bra nded t oner ca rtridges tha t they will b e fr ee f rom def ects in mate rial an d workm ans hip for the life of th e cart ridg e and th at for ge nui ne Dell -bran ded i[...]

Append ix 115 "u s e " i f ( b u t o n l y i f ) y o u h a v e a s e pa r a t e l i c e n s e f o r e a c h c o m p u t e r t o w h i ch t h e S o ft w a re i s d i s t r i b u t e d . Y o u m u s t e n s u re that t he number of persons using the Softwa r e insta lled on a ne twork s erver does not e x ceed the number of licens es tha t [...]

116 Appe nd ix www .dell.c om | supp ort.dell .com U.S. Governme nt R estricted Righ ts The s oftwar e and do cumentati on ar e "commercial items" a s that term i s define d at 48 C .F .R. 2.1 01, co nsisti ng of "commer cial computer softwa re" and " commercial comput er so ftwar e docu mentati on" as such t erms a re[...]

Append ix 117 FCC Notices (U. S. Only ) Note t hat FCC r egulat ions pr ovide th at chang es or modi fica tions not e xpre ssly a pproved b y Dell coul d void your auth orit y to o pera te t his eq ui pme nt. This d evi ce com plie s wi th P art 15 of th e FC C Rules. O per ation is su bjec t to the foll ow ing tw o cond itio ns: • Thi s dev ice [...]

118 Appe nd ix www .dell.c om | supp ort.dell .com[...]

Index 119 Inde x A Advanced tab, 67 aligning ink cartridg es, 74 Answer F a x When, 25 B ban ner pr int ing, 42 ban ner , l oadi ng pap er , 34 Black button, 16 bor derless printi ng, 41 but ton s, op erator pa nel Aut o An s w e r , 1 8 Blac k , 1 6 Cancel, 1 8 Color , 1 6 Copy , 1 6 Fa x , 1 6 key pad numbers and sym bol s, 1 7 left arrow , 1 7 L[...]

120 Inde x F fax group dial, 6 3 on hook dial, 6 4 r eceiving automatically , 5 6 r eceiving manually , 5 6 receiv in g wi th a n ans w erin g machine connected to the printe r , 5 7 speed dial, 6 2 faxing, 65 G general t roublesh ooti ng, 8 0 glos sy paper loading, 3 5 greeting cards loading, 3 5 group dial list, 63 I index car ds loading, 3 5 ink[...]

Index 121 Q Quality/ Copies tab, 70 R re i n s t a l l i n g s o f tw a re , 7 8 re m o v i n g s o f t w a re , 78 r eplacing ink cartridges, 71 right arrow button , 17 S safety information, 9 setup trou bl eshoot ing, 77 softwar e Dell All-In-One Center , 6 8 Dell Printer Sol ution Center , 6 7 P rint P rope rties , 6 9 P r inter Setu p Util ity [...]

122 Inde x[...]