Dell PowerEdge T610 manual

Dell™ PowerEdge™ T610 Sy stems Hardware Owner’ s Manual book.book Page 1 Tuesday, September 15, 2009 10:08 AM[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make better use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A W ARNING indicates a potential for property damage, personal injury , or death. ____________________ Inf [...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . 11 Accessing Sy stem Features During Startup . . . . . . . 11 Front-Panel Featu res and Indicators . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 14 Home Screen . . . . . . . . . . . . . . . . . . . . 16 Setup Menu . . . . . . . . . . . . [...]

4 Contents 2 Using the Sy stem Setup Program and UEFI Boot Manager . . . . . . . . . . . . . 57 Choosing the Sy stem Boot Mode . . . . . . . . . . . . 57 Entering the Sy s tem Setup Program . . . . . . . . . . . 58 Responding to Error Messages . . . . . . . . . . . 58 Using the Sy stem Setup Program Navigation Key s . . . . . . . . . . . . . . . . [...]

Contents 5 Entering the iDRAC Confi guration Utility . . . . . . 76 3 Installing Sy stem Components . . . . . . . . 77 Recommended T ools . . . . . . . . . . . . . . . . . . . 77 Inside the Sy stem . . . . . . . . . . . . . . . . . . . . 78 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 79 Removing the Front Bezel . . . . . . . . . . .[...]

6 Contents Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 92 Removing the Cooling Shroud . . . . . . . . . . . 92 Installing the Cooling Shroud . . . . . . . . . . . . 93 Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 93 Removing a Cooling-Fan Module . . . . . . . . . . 94 Installing a Cooling-Fan Module . . . . . . . . . . [...]

Contents 7 Removing an Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . 112 Installing an In tegrated Storage Controller Card . . . . . . . . . . . . . . . . . . . 114 Removing the Expansion Card Stabilizer Bracket . . . . . . . . . . . . . . . . . . 115 Installing the Expansion Card Stabilizer Bracket . . . . . . . . . . . [...]

8 Contents Removing the SAS Backplane . . . . . . . . . . 142 Installing the SAS Backplane . . . . . . . . . . . 144 Power Distribution Board . . . . . . . . . . . . . . . 146 Removing the Power Distribution Board . . . . . 146 Installing the Power Distribution Board . . . . . 147 Sy stem Board . . . . . . . . . . . . . . . . . . . . . . 148 Removi[...]

Contents 9 T roubleshooting Sy stem Memory . . . . . . . . . . . . 163 T roubleshooting an Internal SD Card . . . . . . . . . . 165 T roubleshooting an Internal USB Memory Key . . . . . 166 T roubleshooting an Optical Drive . . . . . . . . . . . . 167 T roubleshooting a T ape Backup Unit . . . . . . . . . . 167 T roubleshooting a Hard Drive . . . .[...]

10 Contents Sy stem Board Connectors . . . . . . . . . . . . . . . 179 SAS Backplane Board Connectors . . . . . . . . . . 183 Power Distribution Board Connectors . . . . . . . . . 184 Disabling a Forgotten Password . . . . . . . . . . . . 186 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 189 Contacting Dell . . . . . . . . . . . . . . [...]

About Y our Sy stem 11 About Y our Sy stem Accessing Sy stem Features During Startup The following keystrok es provide access to system featur es during startup. Key stroke Description <F2> Enters the System Setup progra m. See "Using the System Setup P rogram and UEFI Boot Manager." <F10> Enters System Services, which op ens [...]

12 About Y our Sy stem Front-Panel Features and Indicators Figure 1-1. Front Panel Features and Indicators Item Indicator , Button, or Connector Icon Description 1 F ront bezel Covers the system’s front-loading hard drives. 2 USB connectors (2) Connects USB devices to the system. The ports are USB 2.0-complaint. 3 NMI button Used to trou bleshoot[...]

About Y our Sy stem 13 4 P ower-on indicator , power button The power -on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: When powering on the sy stem, the video monitor can take up to 25 seconds to display an imag e, depending on the amount of memory installed in the sy stem. [...]

14 About Y our Sy stem LCD Panel Features The system's LCD panel provides system information and status messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" for information on specific status codes. The LCD backlight lights blue during norm al operating conditions an[...]

About Y our Sy stem 15 Figure 1-2. LCD Panel Features Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor . 3 Right Moves the cursor forward in one-step increments. During message scrolling: • P ress once to incr ease scrolling speed. • P ress again to stop. • [...]

16 About Y our Sy stem Home Screen The Home screen displays user -config urable information about the system. This screen is displayed during norm al system operation when ther e ar e no status messages or errors present. W hen the system is in standby mode, the LCD backlight will turn off after five m inutes of inactivity if ther e are no error me[...]

About Y our Sy stem 17 V iew Menu Option Description DR AC IP Displays the IPv4 or IPv6 addresses for the iDR A C6. Addresses include DNS ( P rimary an d Secondary ), Gateway , IP , and Subnet (IPv6 does not have Subnet). MAC Displays the MAC addr esses for DR A C , iSCSI n , or NET n . Name Displays the name of the Host , Model , or User String fo[...]

18 About Y our Sy stem Hard-Drive Indicator Patterns for RAID Figure 1-3. Hard-Drive Indicators 1 green drive-activity indicator 2 dr ive-status indicator (green and amber) 1 2 1 2 2.5-in carrier 3.5-in carrier book.book Page 18 Tuesday, September 15, 2009 10:08 AM[...]

About Y our Sy stem 19 Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Id entify drive/pr eparing for removal Off Drive ready for insertion or r emoval NOTE: The drive status indicator remains off until all hard drives are initialized after sy stem power is applied. Drives are not ready for insertion or remova[...]

20 About Y our Sy stem Back-Panel Features and Indicators Figure 1-4. Back-Panel Features and Indicators Item Indicator , Button, or Connector Icon Description 1 PCIe expansion car d slots (5) Connects up to five PCI Express (generation 2) e xpansion car ds. Supports two full-height, full-length (30.99-cm [12.2-in]), x8 wide cards in slots 2 and 3.[...]

About Y our Sy stem 21 Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. The power supplies have indicators th at show whether power is present or whether a power fault has occurred. • Not lit — A C power is not connected. 2 system identification button The i[...]

22 About Y our Sy stem • Green — In standby mode, a gr een light indicates that a valid A C source is connected to the power supply and th at the power supply is operational. When the system is on, a gr een light also indicates that the power supply is providing DC power to the system. • Amber — Indicates a problem with the power supply . ?[...]

About Y our Sy stem 23 Figure 1-5. Power Supply Status Indicator 1 power supply status 1 book.book Page 23 Tuesday, September 15, 2009 10:08 AM[...]

24 About Y our Sy stem NIC Indicator Codes Figure 1-6. NIC Indicator Codes LCD Status Messages The LCD messages consist of brief text messages that r efer to events r ecor ded in the System Event L og (SEL). F or inf ormation on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your sy s[...]

About Y our Sy stem 25 V iewing Status Messages If a system error occurs, the LCD sc reen will turn amber . P r ess the Select button to view the list of errors or status messages. Use the left and right buttons to highlight an error number , and press Select to view the error . Removing LCD Status Messages F or faults associated with sensors, such[...]

26 About Y our Sy stem E1116 Memory disabled, temp above range. Power cycle AC. Memory has ex ceeded allowable temperature and has been disabled to prevent damage to the components. Remove AC power to the system for 10 second s and restart the system. See "T roubleshooting System Cooling P roblems." If the problem persists, see "Gett[...]

About Y our Sy stem 27 E122C CPU Power Fault. Power cycle AC. A power fault was detected when powering up the processor(s). Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E122D Memory Regulator # Failed. Reseat DIMMs. One of the memory regulators has failed. Reseat the mem[...]

28 About Y our Sy stem E1414 CPU # temp exceeding range. Check CPU heatsink. Specified processor is out of acceptable temperature range. Ensure that the processor heat sinks are properly installed. See "T roubleshooting the P rocessor(s)" and "T roubleshooting System Cooling P roblems." E1418 CPU # not detected. Check CPU is sea[...]

About Y our Sy stem 29 E1610 Power Supply # ( ### W) missing. Check power supply. Specified power supply was removed or is missing from the system. See "T roubleshooting P ower Supplies." E1614 Power Supply # ( ### W) error. Check power supply. Specified power supply has failed. See "T roubleshooting P ower Supplies." E1618 Pred[...]

30 About Y our Sy stem E1626 Power Supply Mismatch. PSU1 = ### W, PSU2 = ### W. The power supplies in the system ar e not the same wattage. Ensure that power supplies with matching wattage are installed. See the T echnical Specifications outlined in your system’s Getting Started Guide . E1629 Power required > PSU wattage. Check PSU and config.[...]

About Y our Sy stem 31 E1712 PCI system error on Bus ## Device ## Function ## The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion car ds. If the problem persists, see "T roubleshooting Expansion Cards." E1714 Unknown [...]

32 About Y our Sy stem E1717 CPU # internal error. Review & clear SEL. The system BIOS has determined that the specified proce ssor has had an internal error . Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E17[...]

About Y our Sy stem 33 E1A1D Control panel USB cable not detected. Check cable. USB cable to the control panel is missing or bad. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help." E2010 Memory not detected. Inspect DIMMs. No memory was detected in the system. Install memory or reseat me[...]

34 About Y our Sy stem E2016 Interrupt Controller failure. Power cycle AC. Interrupt controller failur e. Remove AC power to the system for 10 second s and restart the system. If the problem persists, see "Getting Help." E2017 Timer refresh failure. Power cycle AC. Timer r efr esh failure. Remove AC power to the system for 10 second s and[...]

About Y our Sy stem 35 E201C SMI initialization failure. Power cycle AC. System management interrupt (SMI) initialization failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E201D Shutdown test failure. Power cycle AC. BIOS shutdown test failure. Remove AC power to the[...]

36 About Y our Sy stem E2110 Multibit Error on DIMM ## . Reseat DIMM. The memory module in slot “##” has had a multi- bit error (MBE). See "T roubleshooting System Memory." E2111 SBE log disabled on DIMM ## . Reseat DIMM. The system BIOS has disabled memory single- bit error (SBE) logging and will not log anymore SBEs until the system[...]

About Y our Sy stem 37 Sy stem Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a sy stem message not listed in the table, check the documentation for the applic ation that is running when the message appears or the operating sy stem's documentation for an explanation of th[...]

38 About Y our Sy stem T able 1-2. Sy stem Messages Message Causes Corrective Actions 128-bit Advanced ECC mode disabled. For 128-bit Advanced ECC, DIMMs must be installed in pairs. Pairs must be matched in size and geometry. The Advanced ECC option was enabled in BIOS, but is no longer valid due to an unsupported memory configuration, possibly a f[...]

About Y our Sy stem 39 Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system boot accepts the risk that system may power down without warning. The iDR AC6 has hung. The iDR AC6 was r emotely reset while system was booting. After AC r ecovery , the iDR AC6 tak es longer than normal to boot. Remove AC power to [...]

40 About Y our Sy stem Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just [...]

About Y our Sy stem 41 BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help." Caution! NVRAM_CLR jumper is installed on system board NVR AM_CLR jumper is installed in the clear setting. CMOS has been cleared. Move the NVR AM_CLR jumper to the default position (pins 3 [...]

42 About Y our Sy stem Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed. The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non- UEFI. Ensure that the boot mode is set correctly and that the proper [...]

About Y our Sy stem 43 Gate A20 failure F aulty keyboard controller ; faulty system board. See "Getting Help." General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem. Invalid configuratio[...]

44 About Y our Sy stem Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. The USB ports are disabled in the system BIOS. P ower down and restart the system from the power button, and then enter the System Setup program to ena[...]

About Y our Sy stem 45 Memory odd/even logic failure at address, read value expecting value F a ulty or improperly installed memory modules. See "T roubleshooting System Memory." Memory write/ read failure at address , read value expecting value F a ulty or improperly installed memory modules. See "T roubleshooting System Memory.&quo[...]

46 About Y our Sy stem No boot device available F aulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key , optical drive, or hard drive. If the problem persists, see "T roubleshooting an Optical Drive," "T roubleshooting a USB Device," "T roubl[...]

About Y our Sy stem 47 PCIe Training Error: Expected Link Width is x , Actual Link Width is y . F a ulty or improperly installed PCIe card in the specified slot. Reseat the PCIe card in the specified s lot number . See "T roubleshooting Expansion Cards." If the problem persists, see "Getting Help." Plug & Play Configuration [...]

48 About Y our Sy stem SATA port x device auto- sensing error SATA port x device configuration error SATA port x device error The drive connected to the specified SA T A port is faulty . Replace the faulty drive. Sector not found Seek error Seek operation failed F aulty hard drive, USB device, or USB medium. Replace the USB medium or device. Ensure[...]

About Y our Sy stem 49 The following DIMMs should match in geometry: x , x , ... Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines." The followin[...]

50 About Y our Sy stem Timer chip counter 2 failed F aulty system board. See "Getting Help." TPM configuration operation honored. System will now reset. A TPM configuration command has bee n entered. The system will reboot and ex ecute the command. Information only . TPM configuration operation is pending. Press (I) to Ignore OR (M) to Mo[...]

About Y our Sy stem 51 Unable to launch System Services image. System halted! System halted after F10 keystrok e because System Services image is either corrupted in the system firmware or has been lost due to system board r eplacement. The iDR AC6 Enterprise car d flash memory may be corrupted. Restart the system and update the Unified Server Conf[...]

52 About Y our Sy stem Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines." Unused memory detected. DI[...]

About Y our Sy stem 53 Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any sys[...]

54 About Y our Sy stem W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, befor e you format a drive, a message will warn you that you may lose all data on the drive. W arning messages usually interrupt the task and r equire you to r espond by typing y [...]

About Y our Sy stem 55 Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, wa rning, and failur e messages for drive, temperature , fan, and power condition s. F or more information, see the systems management softwar e documentation. Other Information Y ou May Need WARNIN[...]

56 About Y our Sy stem book.book Page 56 Tuesday, September 15, 2009 10:08 AM[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 57 Using the Sy stem Setup Program and UEFI Boot Manager The System Setup program is the BIOS pr ogram that enables you to manage your system hardwar e and specify BIOS-l evel options. F rom the System Setup program, you can: • Change the NVR AM settings after you add or remove har dware • [...]

58 Using the Sy stem Setup Prog ram and UEFI Boot Manager Entering the Sy stem Setup Program 1 T urn on or restart your system. 2 P ress <F2> after you see the following message: <F2> = System Setup NOTE: The sy stem will not respond unti l the USB keyboard is active. If your operating system begins to lo ad befor e you press <F2>[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 59 Sy stem Setup Options Main Screen Figure 2-1. Main Sy stem Setup Program Screen NOTE: The options for the Sy stem Setup pr ogram change base d on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed under their respective options in the following sections, where app[...]

60 Using the Sy stem Setup Prog ram and UEFI Boot Manager SA T A Settings Displays a screen to enable or disable the integrated SA T A controller and ports. See "SA T A Settings Screen." Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). F or BIOS mode, you can also specify the boot devices. See "Boot Settings S[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 61 Memory Settings Screen F1/F2 P rompt on Error ( Enabled default) Enables the system to halt on errors during POST , which allows the user to observe events that may scroll by unnoticed during normal POST . The user can select F1 to continue or F2 to enter the System Setup program. CAUTION: W[...]

62 Using the Sy stem Setup Prog ram and UEFI Boot Manager Processor Settings Screen SA T A Settings Screen Option Description 64-bit Specifies if the processors support 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor ( Enabled default) On processors that support Simulta[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 63 Boot Settings Screen Po r t B ( Off default) Aut o enables BIOS support for the device attached to SA T A port B. Off disables BIOS support for the device. Option Description Boot Mode ( BIOS default) CAUTION: Switching the boot mode could prevent the sy stem from booting if the operating sy[...]

64 Using the Sy stem Setup Prog ram and UEFI Boot Manager Integrated Devices Screen Boot Sequence Retry ( Disabled default) If this field is enabled and the system has failed to boot, the system will reattempt to boot after 30 seconds. Option Description Integrated SAS/R AID Controller ( Enabled default) Enables or disables the i ntegrated storage [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 65 PCI IRQ Assignments Screen Serial Communication Screen OS W atchdog Timer ( Disabled default) Sets a timer to monitor the op erating system for activity , and aids in recovery if the system stops r esponding. When Enabled , the operating system is allowed to initialize the timer . When Disab[...]

66 Using the Sy stem Setup Prog ram and UEFI Boot Manager Embedded Server Management Screen Serial P ort Address ( Serial Device 1=COM1, Serial Device2=COM2 default) Sets the serial port addresses for the two serial devices. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). T o use console redirection by SOL, configure the same port[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 67 Power Management Screen Option Description P ower Management Options a re OS Control , Active P ower Controller , Custom , or Maximum P erformance . F or all but the Custom setting, the BIOS pre-configur es the power settings on this screen as follows: OS Control sets the CPU power to OS DBP[...]

68 Using the Sy stem Setup Prog ram and UEFI Boot Manager Sy stem Security Screen Option Description System P assword Displays the current status of the passwor d security feature and allows a new system passwor d assignment and verification. NOTE: See "Using the Sy stem Password" for more information. Setup P assword Restricts access to [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 69 Exit Screen P ress <Esc> to e xit the System Setup program; the Exit scr een displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup TPM Clear ( No default) CAUTION: Clearing the TPM will lose all encryption key s in the TPM. This opti on prevents booting t[...]

70 Using the Sy stem Setup Prog ram and UEFI Boot Manager Entering the UEFI Boot Manager NOTE: Operating sy stems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Server ® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating sy stems can only be installed from the BIOS boot mode. NOTE: The Boot Mode [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 71 UEFI Boot Manager Screen UEFI Boot Settings Screen Sy stem Utilities Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order . If the boot attempt fails, the system will continue with the next item in the boot order until the b[...]

72 Using the Sy stem Setup Prog ram and UEFI Boot Manager Sy stem and Setup Password Features NOTE: For a forgotten password, see "D isabling a Forgotten Password." Y our system is shipped without the system password featur e enabled in BIOS. CAUTION: Anyone can access the data stored on your sy stem if the sy stem is running and unattend[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 73 2 Highlight the System P assword option and pr ess <Enter>. 3 T ype your new system password. Y ou can use up to 32 char acters in your passwor d. As you type, placeholders appear in the field. The password assignment is not case-sensitive. T o erase a character , press <Backspace&g[...]

74 Using the Sy stem Setup Prog ram and UEFI Boot Manager If an incorre ct system password is ent ered, the system displays a message and prompts you to re -enter your password. Y ou have three attempts to enter the correct passwor d. After the third unsucces sful attempt, the system displays an error message that the system has halted and must be [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 75 The password assignment is not case-sensitive. T o erase a character , press <Backspace> or the left-arrow k ey . When you verify the password, the Setup P assword changes to Enabled . The ne xt time you enter the System Setu p program, the system prompts you for the setup password. A [...]

76 Using the Sy stem Setup Prog ram and UEFI Boot Manager • Enable a LAN Platform Event T rap (PET) destination • Attach or detach the Virtual Media devices • Change the administrative user name and password and manage user privileges • View System Event Log (SEL) messages or clear messages from the log F or additional information on using [...]

Installing Sy stem Components 77 Installing Sy stem Components NOTE: The procedures and figures in this cha pter assume that your sy stem is in a tower configuration. If your sy st em is in a rack configuration, disregard any steps for laying the sy stem on its side and rotating the sy stem feet. Recommended T ools • K ey to the system keylock ?[...]

78 Installing Sy stem Components Inside the Sy stem Figure 3-1. Inside the Sy stem 1 3 5 14 2 6 15 9 10 8 7 16 17 13 11 12 4 book.book Page 78 Tuesday, September 15, 2009 10:08 AM[...]

Installing Sy stem Components 79 Front Bezel A lock on the bezel restricts access to the har d drives. T o re move or install any of these drives, you must first remove the front drive bezel. Removing the Front Bezel 1 Slide the lever in the dir ection of the ar row until it releases the bezel from the top of the chassis (see F igure 3-2). 2 Rotate[...]

80 Installing Sy stem Components Figure 3-2. Removing and Installing the Front Bezel Opening and Closing the Sy stem WARNING: Whenever you need to lif t the sy stem, get others to assist you. T o avoid injury , do not attempt to lift the sy stem by yourself. Opening the Sy stem 1 Unless you are installing a hot-swap component such as a hard drive o[...]

Installing Sy stem Components 81 5 T u rn the lock on the cover r elease la tch counterclockwise to the unlocked position. See F igure 3-3. 6 P u ll the cover r elease latch, and rotate the latch end of the cover away from the system. See F igure 3-3. 7 Grasp the cover on both sides and car efully lift the cover away from the system. Figure 3-3. Op[...]

82 Installing Sy stem Components 2 Ensure that no tools or e xtra parts are left inside the system. 3 Reinstall the system cover : a Place the bottom edge of the cover , opposite from the cover release latch, into the slots in the system chassis. b L ower the cover into the chassis. c P ress the latch end of the cover int o the chassis until the la[...]

Installing Sy stem Components 83 NOTE: Use only drives that have been tested and approved for use with the SAS backplane board. When you format a hard drive, allow eno ugh time for the formatting to be completed. Be aware that high-capacit y har d drives can take a number of hours to format. Mixed SAS/SA T A Hard-Drive Configurations Mixed har d-dr[...]

84 Installing Sy stem Components Figure 3-4. Removing and Ins talling a Hard Drive Blank Installing a Hard-Drive Blank Align the hard-drive blank with the dr ive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: T o prevent data loss, ensure that your operating sy stem sup[...]

Installing Sy stem Components 85 If the drive has been online, the gr een activity/ fault indicator will flash as the drive is powere d down. When the d rive indicators are off, the drive is rea d y fo r re mo v a l. 3 P ress the button on the front of the drive carrier and open the drive carrier release handle to r elease the drive. See Fi g u r e[...]

86 Installing Sy stem Components Figure 3-5. Installing a Hot-Swap Hard Drive 3 Install the hot-swap har d drive. a P ress the button on the front of the drive carrier and open the handle. b Insert the hard-drive carrier int o the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front [...]

Installing Sy stem Components 87 When aligned correctly , the back of th e hard drive will be flush with the back of the hard-drive carrier . 3 Attach the four scr ews to secure the har d drive to the har d-drive carrier . Figure 3-6. Installing a Hard Drive Into a Hard-Drive Carrier 1 hard-drive carrier 2 screws (4) 3 hard drive 4 SAS screw hole 1[...]

88 Installing Sy stem Components Power Supplies Y our system supports the following power supply modules: • 570- W Ener gy Smart power supply • optional 870- W High Output power supply NOTE: The power supply label specif ies the maximum power output. NOTE: The sy stem does not support a mixed in stallation of High Output and Energy Smart power [...]

Installing Sy stem Components 89 Figure 3-7. Removing and Installing a Power Supply Installing a Power Supply 1 On a system with redundant power su pplies, verify that both power supplies ar e of the same type and have the same maximum output power . NOTE: The maximum output power of the po wer supply (liste d in watts) is located near the center o[...]

90 Installing Sy stem Components CAUTION: When connecting the power cable, secure the cab le with the V elcro strap. NOTE: When hot-adding or hot-swapping a new power supply , allow several seconds for the sy stem to recognize the po wer supply and deter mine whether it is working properly . The power supply stat us indicator will turn green to sig[...]

Installing Sy stem Components 91 Figure 3-8. Removing and Ins talling the Expansio n Card Stabilizer Installing the Expansion Card Stabilizer 1 Slide the edge of the e xpansion ca rd stabilizer into the slots in the chassis until the release tab locks into place. See Fi g u r e 3 - 8 . 2 Close the system. See "Closing the System." 3 Place[...]

92 Installing Sy stem Components Cooling Shroud Removing the Cooling Shroud WARNING: The memory modules and heat sinks are hot to the touch for some time after the sy stem has be en powered down. Allow the memory modules and heat sinks to cool before handling them. CAUTION: Never operate your sy stem w ith the cooling sh roud removed. Overheating o[...]

Installing Sy stem Components 93 Figure 3-9. Removing and Installing the Cooling Shroud Installing the Cooling Shroud 1 Care fully lower the shroud into the ch assis, inserting the shroud edges in the alignment guides in the chassis. Make sur e that no cables are pinned under the bottom edges of the shroud, and press down on the shroud until the r [...]

94 Installing Sy stem Components Removing a Cooling-Fan Module WARNING: The cooling fans can cont inue to spin for some time after the sy stem has been powered down. Allow time for the fans to stop s pinning before handling them. CAUTION: The sy stem requires at minimum a cooling-fan module to be installed in the cooling shroud’ s outer fan-mod u[...]

Installing Sy stem Components 95 Figure 3-10. Removing and Installing a Cooling-Fan Module Installing a Cooling-Fan Module CAUTION: Never attempt to operate your sy stem without at least one cooling-fan module installed. If on ly one cooling-fan module is being installed, it must be installed in the outer module po sition in the cooling shroud. 1 H[...]

96 Installing Sy stem Components 5 Close the system. See "Closing the System." 6 Place the system upright and on i ts feet on a flat, stable surface. 7 Reattach any peripherals, then connect the system to the electrical outlet. 8 T urn on the system and attached peripherals. Internal SD Module Installing the Internal SD Module 1 T urn off[...]

Installing Sy stem Components 97 Figure 3-11. Installin g the Internal SD Module 6 Connect the internal SD module cable between the connector on the module and the J_SDCARD connector on the system board. See F igure 6-1 for the location of the connector on the system board. 7 Install the cooling shroud. S ee "Installing the Cooling Shroud.&quo[...]

98 Installing Sy stem Components 8 Install the expansion car d stabilizer . See "Installing the Expansion Car d Stabilizer." 9 Close the system. See "Closing the System." 10 Place the system upright and on i ts feet on a flat, stable surface. 11 Reattach any peripherals, then connect the system to the electrical outlet. 12 T urn[...]

Installing Sy stem Components 99 1 T u rn off the system and attached peri pherals, and disconnect the system from the electrical outlet and peripherals. 2 Open the system. See "Opening the System." 3 L ocate the SD car d connector on t he internal SD module and, with the label side facing up, insert the contac t-pin end of the card into [...]

100 Installing Sy stem Components 4 Remove the cooling shroud. See "Removing the Cooling Shroud." 5 Disconnect the internal USB module cable from the connector on the system board, and unroute the cable from the cable guides in the chassis. See F igure 3-12. 6 P ull up on the module release tab, and slide the internal USB module to r emov[...]

Installing Sy stem Components 101 Figure 3-12. Removing and Ins talling the Internal USB Module Installing the Internal USB Module 1 T u rn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 1 chassis slots 2 cable guide 3 module tabs 4 USB memory key 5 cable connector 6 internal USB module 7 m[...]

102 Installing Sy stem Components 2 Open the system. See "Opening the System." 3 Remove the expansion car d stabilizer . See "Removing the Expansion Card Stabilizer." 4 Remove the cooling shroud. See "Removing the Cooling Shroud." 5 Insert the tabs on the internal USB module in the slots in the chassis, and slide it in[...]

Installing Sy stem Components 103 3 L ocate the USB connector on the internal USB module and insert the USB memory k ey into the connector . See F igure 3-12. 4 Close the system. See "Closing the System." 5 Place the system upright and on i ts feet on a flat, stable surface. 6 Reattach any peripherals, then connect the system to the elect[...]

104 Installing Sy stem Components When the front of the car d is fully seated, the plastic standoff tabs snap over the edge of the card. 8 Install the cooling shroud. See "Installing the Cooling Shroud." 9 Install the expansion car d stabilizer . See "Installing the Expansion Car d Stabilizer." 10 Close the system. See "Clo[...]

Installing Sy stem Components 105 Removing the iDRAC6 Enterprise Card 1 T u rn off the system, including any attached peripherals, and disconnect the system from the electric al outlet and peripherals. 2 Open the system. See "Opening the System." 3 Remove the expansion car d stabilizer . See "Removing the Expansion Car d Stabilizer.&[...]

106 Installing Sy stem Components VFlash Media (Optional) The optional VFlash media is a Secure Digital (SD) car d that can be used with the optional iDR AC6 Enterprise car d. See "Integrated Dell Remote Access Controller 6 (iDR AC6) En terprise Card (Optional)". 1 Locate the VFlash media slot on the back of the system and insert the cont[...]

Installing Sy stem Components 107 Figure 3-14. Removing and Installing a NIC Hardware Key 5 Close the system. See "Closing the System." 6 Place the system upright and on i ts feet on a flat, stable surface. 7 Reattach any peripherals, then connect the system to the electrical outlet. 8 T u rn on the system and attached peripherals. Optica[...]

108 Installing Sy stem Components 5 Disconnect the power and data cables from the back of the drive. See F igure 3-15. 6 Slide the drive r elease latch in the dir ection of the arrow to r elease the shoulder screws. See F igure 3-15. 7 Slide the drive out to re move it from the drive bay . 8 If you are installing another drive in th e bay , see &qu[...]

Installing Sy stem Components 109 Figure 3-15. Removing and Installing an Optical or T ape Drive Installing an Optical or T ape Drive 1 Unpack the drive and prepar e it for installation. F or instructions, see the documentation that accompanied the drive. If you are installing a SAS tape dr ive, you must have an internal SAS expansion car d install[...]

110 Installing Sy stem Components a Each device attached to a SCSI host adapter must have a unique SCSI ID number (narrow SCSI devices use IDs 0 to 7; wide SCSI devices use IDs from 0 to 15). Set the drive’s SCSI ID to avoid conflicts with other devices on the SCSI bus. F or the default SCSI ID setting, see the documentation provided with the dri[...]

Installing Sy stem Components 111 Figure 3-16. Installing Optical or T ape Drive Sh oulder Screws 9 Gently slide the drive into the driv e bay , inserting the drive alignment screws into the drive bay scr ew slots. The drive release latch locks into place when the drive is secur e. See F igure 3-15. 10 Attach the SA T A power cable, SAS po wer cabl[...]

112 Installing Sy stem Components • If you ar e installing a SCSI tape drive, connect the SCSI interface cable in the drive kit from the SC SI controller expansion car d to the drive. See "Installing an Expans ion Card" to install the SCSI expansion car d. 12 Replace the cooling shroud. See "Installing the Cooling Shroud." 13 [...]

Installing Sy stem Components 113 b Grasp the storage car d by its edge, carefully pull the car d up to remove it from the storage-card connector , a nd continue to pull the car d up and out of the car d guides. See F igure 3-17. CAUTION: Disconnecting the RAID battery ca ble from a PERC card can cause data loss if the "dirty cache" LED o[...]

114 Installing Sy stem Components Figure 3-17. Removing and Installing an Integrated Storage Controller Card Installing an Integrated Storage Controller Card NOTE: Be sure to connect the cables accordi ng to the connecto r labels on the cables. The cables are not operational if reversed. 1 If applicable, install the R AID battery (see "Install[...]

Installing Sy stem Components 115 2 Install the integrated storage controller car d in the storage-card slot on the system boar d. See F igure 6-1 to locate the storage-car d slot. a Holding the car d by its edges, position the card so that the car d connector aligns with the storage-card connector on the system boar d. b Lower the card into the ca[...]

116 Installing Sy stem Components 3 Remove the expansion car d stabilizer . See "Removing the Expansion Card Stabilizer." 4 Disconnect the data cables from the integrated storage car d. See F igure 3-17. T o disconnect a cable, pr ess the blue latches on both sides of the cable connector and ease it out fr om the connector on the card. 5 [...]

Installing Sy stem Components 117 8 Place the system upright and on i ts feet on a flat, stable surface. 9 Reattach any peripherals, then connect the system to the electrical outlet. 10 T u rn on the system and attached peripherals. RAID Battery Removing a RAID Battery The information in this section applies only to systems with the optional PERC c[...]

118 Installing Sy stem Components Figure 3-18. Removing and Installing a RAID Battery Installing a RAID Battery 1 Insert the R AID battery into the battery carrier . See F igure 3-18. 2 Insert the battery carrier with the R AID battery into the battery carrier slots until the carrier release latc h locks into place. See F igure 3-18. 3 Connect the [...]

Installing Sy stem Components 119 • Thr ee full-height, half -length PCIe x4 (slots 1, 4, and 5) T o identify expansion slots, see F igure 6-1. Expansion Card Installation Guidelines Observe the following notes and guidelines regar ding the expansion-car d slots: • The expansion-car d slots are not hot-swappable. • PCI Expr ess Generation 2 a[...]

120 Installing Sy stem Components 1. Maximum of 2 of any card w hose maximum power exceeds 15W . 2. Refer to the expansion card documentation to ensure that the maximum power does not exceed 15W . Installing an Expansion Card NOTE: Before installing any ex pansion cards, see "Expan sion Card Installation Guidelines." 1 T urn off the syste[...]

Installing Sy stem Components 121 11 Install the expansion car d stabilizer . See "Installing the Expansion Car d Stabilizer ." 12 Close the system. See "Closing the System." 13 Place the system upright and on i ts feet on a flat, stable surface. 14 Reattach any peripherals, then connect the system to the electrical outlet. 15 T[...]

122 Installing Sy stem Components Figure 3-19. Removing and Insta lling an Expansion Card Removing an Expansion Card 1 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet and peripherals. 1 expansion card la tch 2 expansion card 3 expansion card tab 4 e xpansion card tab slot 5 expansion c[...]

Installing Sy stem Components 123 2 Open the system. See "Opening the System." 3 Remove the expansion car d stabilizer . See "Removing the Expansion Car d Stabilizer." 4 Disconnect any cables connected to the expansion car d. 5 Remove the expansion car d: a Open the e xpansion card latc h adjacent to the slot. See F igure 3-19 .[...]

124 Installing Sy stem Components • Single-rank and dual-rank RDIMMs of sizes 2-GB, 4-GB, an d 8-GB (when available) are supported fo r a total of up to 96 GB. • Quad-rank RDIMMs are supported for a total of up to 96 GB. • 1-GB and 2-GB UDIMMs ar e supporte d for a total of up to 24 GB. General Memory Module Installation Guidelines T o ensure[...]

Installing Sy stem Components 125 • T wo memory modules per ch annel are limited to 800 MHz, regar dless of memory module speed. • If quad-rank memory modules ar e mixed with single- or dual-rank modules, the quad-rank modules must be installed in the sock ets with the white r elease levers. • If memory modules with differ ent speed s are ins[...]

126 Installing Sy stem Components memory totals. The tables do not sh ow mixe d or quad-rank memory-module configurations, nor do they addr ess t he memory speed considerations of any configuration. T able 3-2. Sample RDIMM Single- and Du al-Rank Memory Configurations (Per Processor) Memory Mode Memory Module Size Memory Sockets Single Processor Du[...]

Installing Sy stem Components 127 1. When available. 2. Requires x4- or x8- based memory modules. Mirroring 2-GB vacant X XX X XX 4 8 2 4 8 16 4 8 4-GB vacant X XX X XX 8 16 4 8 16 32 8 16 8-GB 1 vacant X XX X XX 16 32 8 16 32 64 16 32 T able 3-3. Sample UDIMM Memory Configurations (Per Processor) Memory Mode Memory Module Size Memory Sockets Singl[...]

128 Installing Sy stem Components 1. Requires x4- or x8-based memory modules. Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the sy stem has been powered down. Allow time for the memory modules to cool before handling them. H andle the memory modules by the card edges and avoid touching the components[...]

Installing Sy stem Components 129 6 Handle each memory module only on either card edge, ensuring not to touch the middle of the memory module. Figure 3-20. Installing and Removing a Memory Module 7 Align the memory module's edge connect or with the alignment key of the memory module socket, and insert th e memory module in the sock et. NOTE: T[...]

130 Installing Sy stem Components 11 Install the expansion car d stabilizer . See "Installing the Expansion Car d Stabilizer." 12 Close the system. See "Closing the System." 13 Place the system upright and on i ts feet on a flat, stable surface. 14 Reattach any peripherals, then connect the system to the electrical outlet. 15 T [...]

Installing Sy stem Components 131 6 P ress down and out on the ejectors on each end of the sock et until the memory module pops out of the sock et. See F igure 3-20. CAUTION: Handle each memory module only by th e card edges, en suring not to touch the components on the module. 7 Replace any r emoved memory modules with memory-module blanks to ensu[...]

132 Installing Sy stem Components WARNING: The heat sink and processor are hot to the touch for some time after the sy stem has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unle ss you intend to remove the processor . The heat sink is necessary to maintain pr[...]

Installing Sy stem Components 133 Figure 3-21. Installing and Removing a Heat Sink WARNING: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 10 P osition your thumb firmly over th e processor socket-r elease lever and r elease the lever from the locked position.[...]

134 Installing Sy stem Components If you are permanently r emoving a second processor , you must install a processor blank and a heat-sink blank in the CP U2 socket to ensur e proper system cooling. Installing blanks is s imilar to installing a processor . See "Installing a P rocessor." Figure 3-22. Installing an d Removing a Processor In[...]

Installing Sy stem Components 135 NOTE: In a single-processor configuration, the CPU1 socket must be used. 1 If you are adding a second processor for the first time, r emove the heat- sink blank and the processor blank from the vacant processor sock et. Removing the blanks is similar to removing a processor . See "Removing a P rocessor." [...]

136 Installing Sy stem Components 8 Close the system. See "Closing the System." 9 Place the system upright and on i ts feet on a flat, stable surface. 10 Reattach any peripherals, then connect the system to the electrical outlet. 11 T urn on the system and attached peripherals. 12 P ress <F2> t o e n t e r t h e S y s t e m S e t u [...]

Installing Sy stem Components 137 a Squeeze the metal tabs on the ends of the cable connector . b Gently work the connector out of the socket. 8 Lift up the disconnected end of th e control panel cable to access the battery sock et. CAUTION: T o avoid damage to the battery connecto r , you must firmly support the connector while installing or remov[...]

138 Installing Sy stem Components 11 Reconnect the control panel cable to the CTRL_PNL connector on the system board. 12 Install the expansion-car d stabilizer bracket: F it the slots on the bracket over the metal guides in the chassis, and slide the bracket downwar ds until the re lease latch locks into place. See F igure 3-27. 13 Install the inte[...]

Installing Sy stem Components 139 3 Remove the expansion car d stabilizer . See "Removing the Expansion Car d Stabilizer." 4 Remove the cooling shroud. See "Removing the Cooling Shroud." 5 Remove the integrated storage controller car d. See "Removing an Integrated Storage Controller Card ." 6 Remove the expansion car d[...]

140 Installing Sy stem Components Figure 3-24. Removing and Insta lling the Control Panel 1 control panel screws (2) 2 cover tabs 3 chassis outer cover 4 cover screws (2) 5 control panel cable 6 control panel assembly 5 3 4 6 1 2 book.book Page 140 Tuesday, September 15, 2009 10:08 AM[...]

Installing Sy stem Components 141 Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that [...]

142 Installing Sy stem Components 10 Close the system. See "Closing the System." 11 Place the system upright and on i ts feet on a flat, stable surface. 12 Reattach any peripherals, then connect the system to the electrical outlet. 13 T urn on the system and attached peripherals. SAS Backplane Removing the SAS Backplane CAUTION: Many repa[...]

Installing Sy stem Components 143 c Disconnect the power cables from any internal optical or tape drives, if pr esent. See "Removing an Optical or T ape Drive." d P ull the cables up and away from the notch in the backplane board. CAUTION: The backplane signal cable can only be di sconnected after the backplane has been removed. Be ca ref[...]

144 Installing Sy stem Components Figure 3-25. Removing and Installing the SAS Backplane Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service a[...]

Installing Sy stem Components 145 1 Connect the backplane signal cable to the backplane. See F igure 3-25. 2 P osition the SAS backplane so that th e metal tabs in the chassis are fully inserted into the securing slots on the backplane. See F igure 3-25. 3 Slide the backplane down until the r elease pin snaps into place. 4 Reconnect the cables that[...]

146 Installing Sy stem Components Power Distribution Board Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Dama[...]

Installing Sy stem Components 147 Figure 3-26. Removing and Installing the Power Distribution Board Installing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online [...]

148 Installing Sy stem Components •J _ B P _ P W R • J_BB_PWR1 • J_BB_PWR2 • J_BB_SIG 4 Install the cooling shroud. See "Installing the Cooling Shroud." 5 Install the expansion car d stabilizer . See "Installing the Expansion Car d Stabilizer." 6 Close the system. See "Closing the System." 7 Install the power s[...]

Installing Sy stem Components 149 3 Remove the expansion car d stabilizer . See "Removing the Expansion Car d Stabilizer." 4 Remove the cooling shroud. See "Removing the Cooling Shroud." 5 Remove the NIC hardwar e key , if present. See F igure 6-1 for the ISCSI_KEY socket location. 6 Remove the integrated storage controller car [...]

150 Installing Sy stem Components • SAS backplane cable from BP_PWR connector • Internal SD module cable from the J_SDCARD connector • Internal USB module cable from the INT_USB connector 15 Car efully route any loose cables away fr om the edges of the system boar d. 16 Remove the system boar d from the chassis: a P ull and hold the blue syst[...]

Installing Sy stem Components 151 Figure 3-27. Removing and Installing the Sy stem Board Installing the Sy stem Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service a[...]

152 Installing Sy stem Components 3 Remove the labels from the placar d, and affix them to the chassis under the har d drive bays (tower orientation) or to the right of the hard drive bays (rack orientation). 4 Install the system boar d in the chassis: WARNING: Do not lift the sy stem board by the memory modules latches, processor heat sink, or any[...]

Installing Sy stem Components 153 9 If applicable, install the iDR AC6 En terprise card. See "Installing the iDR AC6 Enterprise Car d." 10 Install the expansion-car d stabilizer bracket: F it the slots on the bracket over the metal guides in the chassis, and slide the bracket downwar ds until the release latch locks into place. See F igur[...]

154 Installing Sy stem Components book.book Page 154 Tuesday, September 15, 2009 10:08 AM[...]

T roubleshooting Y our Sy stem 155 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support[...]

156 T roubleshooting Y our Sy stem T roubleshooting the Video Subsy stem 1 Check the system and power co nnections to the monitor . 2 Check the video interface cabling from the system to the monitor . 3 T ry using a monitor that is known to be working. 4 R un the appropriate online diagnostic test. See "Using Dell™ P owerEdge™ Diagnostics.[...]

T roubleshooting Y our Sy stem 157 If the problem persists, r eplace the device. If all troubleshooting fails, see "Getting Help." T roubleshooting a Serial I/O Device 1 T u rn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with an other working cable, and turn on the system and t[...]

158 T roubleshooting Y our Sy stem 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Scr een." 6 Ensure that the NICs, hubs, and switch es on the network ar e all set to the same data transmission speed. See the documentation for each network device. 7 Ensure that the speed and duple x of[...]

T roubleshooting Y our Sy stem 159 • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the processors and heat sink s, memory modules, power supplies, and cooling shroud. 6 Close the system. See "Closing the System." 7 Place the system upright and on its feet on a flat and stable surface, r econnect the s[...]

160 T roubleshooting Y our Sy stem • Cooling shroud 4 Ensure that all cables ar e properly connected. 5 Close the system. See "Closing the System." 6 Place the system upright and on its feet on a flat and stable surface, r econnect the system to the electrical outlet, and turn on the system and attached peripherals. 7 R un the system bo[...]

T roubleshooting Y our Sy stem 161 1 Identify the faulty power supply by the power supply's status indicator . See "P ower Indicator Codes." CAUTION: If troubleshooting a power supply mi smatch error , r eplace only the power supply with the flas hing indicator . Swapping the opposite power supply to make a matched pair can re sult i[...]

162 T roubleshooting Y our Sy stem • The expansion car d installation guide lines have not been followed. See “Expansion Car d Installation Guidelines.” T roubleshooting a Fan CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product do[...]

T roubleshooting Y our Sy stem 163 T roubleshooting Sy stem Memory CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is no[...]

164 T roubleshooting Y our Sy stem 9 Check the memory channels and ensur e that they are populated corr ectly . See "General Memory Module Installation Guidelines." 10 Reseat the memory modules in thei r sockets. See "Installing Memory Modules." 11 Replace the cooling shroud. See "Installing the Cooling Shroud." 12 Rep[...]

T roubleshooting Y our Sy stem 165 26 Place the system upright and on its feet on a flat and stable surface, r econnect the system to the electrical outlet, and turn on the system and attached peripherals. 27 As the system boots, observe any error message or LCD message that appears. 28 If the memory problem is still indicated, r epeat step 17 thro[...]

166 T roubleshooting Y our Sy stem 11 Place the system upright and on its feet on a flat and stable surface, r econnect the system to the electrical outlet, turn on the system and attached peripherals, and check if the SD car d is functioning. If the problem is not r esolved, see "Getting Help." T roubleshooting an Internal USB Memory Key[...]

T roubleshooting Y our Sy stem 167 T roubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is [...]

168 T roubleshooting Y our Sy stem support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty . Read and follow the safety instructions th at came with the product. 1 T ry using a different tape cartridge. 2 Ensure that the device drivers for the tape drive ar e installed and are configur ed correctly . See[...]

T roubleshooting Y our Sy stem 169 T roubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not [...]

170 T roubleshooting Y our Sy stem If the problem persists, see "T ro ubleshooting a Storage Controller." T roubleshooting a Storage Controller NOTE: When troubleshooting a SAS or PE RC controller , also see the documentation for your operati ng sy stem and the controller . 1 R un the appropriate online diagnostic test. See "Using De[...]

T roubleshooting Y our Sy stem 171 9 If you have a battery-cached PER C controller , ensure that the R AID battery is properly connected and, if applicable, the memory module on the PERC card is properly seated. 10 V erify that the cable connections between the SAS backplane and the integrated storage controller ar e correc t. See "Installing [...]

172 T roubleshooting Y our Sy stem 6 Ensure that each e xpansion card is firmly seated in its connector . See "Installing an Expansion Car d." 7 Install the expansion car d stabilizer . See "Installing the Expansion Car d Stabilizer." 8 Close the system. See "Closing the System." 9 Place the system upright and on its f[...]

T roubleshooting Y our Sy stem 173 e Install the expansion car d stabilizer . See "Installing the Expansion Car d Stabilizer." f Close the system. See "Closing the System." g R un the appropriate diagnostic test. If the tests fail, see "Getting Help." T roubleshooting the Processor(s) CAUTION: Many repairs may only be [...]

174 T roubleshooting Y our Sy stem 12 F or systems with multiple processors, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 13 Open the system. See "Opening the System." 14 Remove the expansion car d stabilizer . See "Removing the Expansion Card Stabilizer." 15 Remove the cool[...]

Running the Sy st em Diagnostics 175 Running the Sy stem Diagnostics If you e xperience a problem with your system, run the diagnostics before calling for technical assist ance. The purpose of the diagnostics is to test your system's hardwar e without requiring a dditional equipment or risking data loss. If you are unable to fix the pr oblem y[...]

176 Running the Sy stem Diagnostics • View status messages that inform yo u if tests ar e completed successfully • View error messages that inform you of problems encounter ed during testing When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failure may be indicated. As long as[...]

Running the Sy st em Diagnostics 177 Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test r esults. Selecting Devices for T esting The left side of the Customize window lists devices that can [...]

178 Running the Sy stem Diagnostics • L og output file pathname — Enables you to specify the diskette drive or USB memory key wher e the test log file is saved. Y ou cannot save the file to a har d drive. V iewing Information and Results The following tabs in the Customize window provide information about the test and the test r esults. • Res[...]

Jumpers and Connectors 179 Jumpers and Connectors CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authoriz ed by [...]

180 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers and Connectors 17 1 13 15 14 12 10 5 2 4 8 6 7 3 18 19 9 11 16 book.book Page 180 Tuesday, September 15, 2009 10:08 AM[...]

Jumpers and Connectors 181 T able 6-2. Sy stem Board Jumpers and Connectors Item Connector Description 1S L O T 1 SLOT2 SLOT3 SLOT4 SLOT5 PCIe x8 connector x4 link (slot 1) PCIe x8 connector x8 link (slot 2) PCIe x8 connector x8 link (slot 3) PCIe x8 connector x4 link (slot 4) PCIe x8 connector x4 link (slot 5) 2B 1 B4 B2 B5 B3 B6 Memory module slo[...]

182 Jumpers and Connectors 14 SA T A_A SA T A A connector 15 CTRL_PNL Control panel connector 16 BA T TER Y System battery 17 ISCSI_KEY NIC hardwar e key 18 INT_STORAGE SAS Integrated storage controller card connector 19 PWRD_EN NVR AM_CLR P assword enable jumper NVR AM clear jumper T able 6-2. Sy stem Board Jumpers and Connectors (continued) Item [...]

Jumpers and Connectors 183 SAS Backplane Board Connectors CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authori[...]

184 Jumpers and Connectors Figure 6-2. SAS Ba ckplane Connectors Power Distribution Board Connectors CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and 1 hard drive c[...]

Jumpers and Connectors 185 support team. Damage due to servicing that is not authoriz ed by Dell is not covered by your warranty . Read and follow the safety instru ctions that came with the product. Figure 6-3. Power Distribution Board Connectors 1 J_PWR2 connector 2 J_PWR1 connector 3 J_BP_PWR connector 4 J_DVD_T APE_PWR connector 5 J_BB_SIG conn[...]

186 Jumpers and Connectors Disabling a Forgotten Password The system's software security featur es include a system password and a setup passwor d, which ar e discussed in deta il in "Using the System Setup P rogram and UEFI Boot Manager." The passwo r d jumper enables these password features or disables them and clea rs any passwor [...]

Jumpers and Connectors 187 11 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwor ds are not disabl ed (erased) until the system boots with the password jumper plug r emoved. However , befor e you assign a new system and/or setup password, you must reset the jumper plug to the enabled posi[...]

188 Jumpers and Connectors book.book Page 188 Tuesday, September 15, 2009 10:08 AM[...]

Getting Help 189 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service[...]

190 Getting Help book.book Page 190 Tuesday, September 15, 2009 10:08 AM[...]

Glossary 191 Glossary A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower I nterface. A standard interface for enabling the operating system to dire ct configuration and power management. ambient temperature — The temperature of the ar ea or room where the system is located. ANSI — American National Standard[...]

192 Glossary DC — Direct curr ent. DDR — Double-data rate. A technology in memo ry modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. DHCP — Dynam[...]

Glossary 193 FTP — F ile transfer protocol. g — Gram(s). G — Gravities. Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits. GB — Gigabyte(s); 1024 megabytes or 1,073, 741,824 bytes. However , when referring to hard-drive capacity , the term is usually rounded to 1,000, 000,000 bytes. graphics mode — A video mode that can be defined as[...]

194 Glossary Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KVM — Keyboar d/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the k eyboard and mouse ar e used. LAN — Local area network. A LAN is usually con[...]

Glossary 195 several different forms of memory , such as integrated memory (ROM and RAM) and add-in memory modules ( DIMMs). memory key — A portable flash memory storage device integrated with a USB connector . MHz — Megahertz. mirroring — A type of data redundancy in whic h a set of physical drives or memory modules stores data and one or mo[...]

196 Glossary POST — P ower -on self -test. Before the operat ing system loads when you turn on your system, the POST tests various system co mponents such as R AM and hard drives. processor — The primary computational chip inside the system that controls the interpretation and e xecution of arithmetic and logic functions. Softwar e written for [...]

Glossary 197 sec — Second(s). serial port — A legacy I/O port with a 9-pin connect or that transfers data one bit at a time and is most often used to connect a modem to the system. ser vice tag — A bar code label on the system used to identify it when you call Dell for technical support. SMAR T — Self -Monitoring Analysis and Reporting T e [...]

198 Glossary TOE — T CP/IP offload engine. UDIMM — An unregister ed (unbuffered) DDR3 memory module. UEFI — Unified Extensible F irmware Interface. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable. UPS — Uninterruptible power supply . A battery-powered unit that [...]

Index 199 Index A Advanced ECC memory mode, 125 B back panel features, 20 backplane See SAS backplane. battery (R AID) installing, 1 1 8 r e m o v i n g , 117 battery (system) re placing, 1 3 6 troubleshooting, 1 6 0 BIOS boot mode, 57 blank h a r d d r i v e , 83-85 power supply , 9 0 boot mode, 57 C closing the system, 81 connectors back-panel, 2[...]

Index 200 installing, 8 4 r e m o v i n g , 83-85 drive carrier har d drive, 8 6 D VD drive. See optical drive. E error messages, 58 e xpansion card stabilizer installing, 9 1 re moving, 9 0 e xpansion cards, 118 installing, 1 2 0 r e m o v i n g , 122 troubleshooting, 1 7 1 F front bezel installing, 7 9 re moving, 7 9 front-panel featur es, 12 G g[...]

Index 201 iDR AC6 Enterprise car d, 1 0 3 integrated storage controller c a r d , 114 internal SD card, 9 8 internal SD module, 9 6 internal USB module, 1 0 1 memory modules, 1 2 8 optical drive, 1 0 9 power distribution board, 1 4 7 power supplies, 8 9 processor , 1 3 4 R AID battery , 1 1 8 SAS backplane, 1 4 4 system board, 1 5 1 tape drive, 1 0[...]

Index 202 UDIMM configurations, 1 1 9 messages error messages, 5 8 status LCD, 2 4 system, 3 7 warning, 5 4 microprocessor See processor . N NIC har dware k ey , 106 NICs connectors, 2 0 indicators, 2 4 troubleshooting, 1 5 7 O opening the system, 80 optical drive installing, 1 0 9 r e m o v i n g , 107 troubleshooting, 1 6 7 Optimizer memory mode,[...]

Index 203 control panel assembly , 1 3 8 cooling fans, 9 4 cooling shroud, 9 2 e xpansion card stabilizer , 9 0 e xpansion cards, 1 2 2 front bezel, 7 9 har d drive blank, 8 3 - 8 5 har d drive from a drive carrier , 8 6 har d drives, 8 4 iDR AC6 Enterprise car d, 1 0 5 integrated storage controller c a r d , 112 internal SD card, 9 9 internal SD m[...]

Index 204 integrated devices options, 6 4 k eystroke to enter , 5 8 memory options, 6 1 serial communications options, 6 5 system security options, 6 6 - 6 8 system startup failure, 155 T tape drive installing, 1 0 9 r e m o v i n g , 107 troubleshooting, 1 6 7 telephone numbers, 189 TPM security , 66-68 troubleshooting battery (system), 1 6 0 cool[...]

Index 205 warranty , 55 wet system troubleshooting, 1 5 8 book.book Page 205 Tuesday, September 15, 2009 10:08 AM[...]

206 Index book.book Page 206 Tuesday, September 15, 2009 10:08 AM[...]