Dell PowerVault DL2100 manual

Dell™ PowerV ault™ DL2100 Sy stems Hardware Owner’ s Manual[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make better use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A W ARNING indicates a potential for property damage, personal injury , or death. ____________________ Inf [...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . 11 Accessing Sy stem Features During Startup . . . . . . 11 Front Panel Features and Indicators . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 14 Home Screen . . . . . . . . . . . . . . . . . . . . 15 Setup Menu . . . . . . . . . . . . . . .[...]

4 Contents 2 Using the Sy stem Setup Program and UEFI Boot Manager 55 Choosing the Sy stem Boot Mode . . . . . . . . . . . . 55 Entering the Sy stem Setup Program . . . . . . . . . . . 56 Responding to Error Messages . . . . . . . . . . 56 Using the Sy stem Setup Program Navigation Key s . . . . . . . . . . . . . . . . . . 56 Sy stem Setup Options [...]

Contents 5 iDRAC Configuration Utility . . . . . . . . . . . . . . . 73 Entering the iDRAC Confi guration Utility . . . . . . 74 3 Installing Sy stem Components . . . . . . . . 75 Recommended T ools . . . . . . . . . . . . . . . . . . 75 Inside the Sy stem . . . . . . . . . . . . . . . . . . . . 75 Front Bezel (Optional) . . . . . . . . . . . . . .[...]

6 Contents Installing the Po wer Supply Blank . . . . . . . . . 87 Internal SD Module . . . . . . . . . . . . . . . . . . . 87 Installing the Internal SD Module . . . . . . . . . 87 Removing the Inte rnal SD Module . . . . . . . . . 89 Internal SD Flash Card . . . . . . . . . . . . . . . . . . 89 Installing the Internal SD Flash Card . . . . . . . [...]

Contents 7 Integrated Storage Controller Card . . . . . . . . . . . 105 Removing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . . . . . . 106 Installing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . . . . . . 106 RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 109 Removing a RA[...]

8 Contents Installing a Processor . . . . . . . . . . . . . . . 133 Sy stem Battery . . . . . . . . . . . . . . . . . . . . . . 136 Replacing the Sy stem Battery . . . . . . . . . . . 136 Control Panel Assembly . . . . . . . . . . . . . . . . 138 Removing the Control Panel Display Module . . . 138 Installing the Control Panel Display Module . . . .[...]

Contents 9 T roubleshooting the Sy stem Battery . . . . . . . . . . 152 T roubleshooting Power Supplies . . . . . . . . . . . . 152 T roubleshooting Sy stem Cooling Problems . . . . . . . 153 T roubleshooting a Fan . . . . . . . . . . . . . . . . . . 154 T roubleshooting Sy stem Memory . . . . . . . . . . . . 154 T roubleshooting an Internal SD Car[...]

10 Contents 6 Jumpers and Connectors . . . . . . . . . . . 169 Sy stem Board Jumpers . . . . . . . . . . . . . . . . . 169 Sy stem Board Connectors . . . . . . . . . . . . . . . . 172 SAS Backplane Board Connectors . . . . . . . . . . . 175 Expansion-Card Riser -Board Components and PCIe Buses . . . . . . . . . . . . . . . . . . . . . . . . 176 Dis[...]

About Y our Sy stem 11 About Y our Sy stem Accessing Sy stem Features During Startup The following keystrok es provide access to system featur es during startup. Key stroke Description <F2> Enters the System Setup progra m. See "Using the System Setup P rogram and UEFI Boot Manager." <F10> Enters System Serv ices, which opens [...]

12 About Y our Sy stem Front Panel Features and Indicators Figure 1-1. Front Pane l Features and Indicators Item Indicator , Button, or Connector Icon Description 1 Information tag A slide-out label panel for system information including the Express Service tag, Embedded NIC1 MAC address, and iDR AC6 Enterprise card MAC addr ess. 1 4 5 79 8 3 10 6 [...]

About Y our Sy stem 13 2 P ower -on indicator , power button The power -on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible. NOTE: When powering on the sy stem, the video monitor can take up to 25 seconds to displa[...]

14 About Y our Sy stem LCD Panel Features The system's LCD panel provides system information and status messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" for information on specific status codes. The LCD backlight lights blue during norm al operating conditions an[...]

About Y our Sy stem 15 Figure 1-2. LCD Panel Features Home Screen The Home scr een displays user -configu rable information about the system. This screen is displayed during norm al system operation when ther e ar e no status messages or errors present. When the system is in standby , the LCD backlight turns off after five minutes of inactivity if [...]

16 About Y our Sy stem F rom the Home screen, pr ess the Select button to enter the main menu. See the following tables for information on the Setup and Vi e w submenus. Setup Menu NOTE: When selecting an option in the Setup menu, you are asked to confirm the option before you can continue. Vi e w M e n u Option Description DR AC Select DHCP or Sta[...]

About Y our Sy stem 17 Hard-Drive Indicator Patterns for RAID Figure 1-3. Hard-Drive Indicators P ower Displays the power output of the system in BTU/hr or W atts. The display format can be configur ed in the "Set home" submenu of the Setup menu (see "Setup Menu"). T emperature Displays the temperature of the system in Celsius o[...]

18 About Y our Sy stem Back Panel Features and Indicators Figure 1-4. Back Panel Features Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for r emoval Off Drive ready for insertion or r emoval NOTE: The drive status indicator remains off until all hard drives are initiali zed after sy [...]

About Y our Sy stem 19 Item Indicator , Button, or Connector Icon Description 1 PCIe slot 1 PCI Express (Generation 2) x4-link expansion slot ( full-height, 30.99-cm [12.2-in] length ) 2 PCIe slot 2 PCIe x4-link Gen 2 expansion slot (low-profile, 24.13-cm [9.5-in] length) 3 PCIe slot 3 PCIe x8-link Gen 2 expansion slot (full-height, 24.13-cm [9.5-i[...]

20 About Y our Sy stem Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the sy stem is operational. Redundant power supplies have an in dicator that shows whether power is present or whether a power fault has occurr ed. • Not lit — AC power is not connected. • Gr een — In standby [...]

About Y our Sy stem 21 Figure 1-5. Power Supply Status Indicator NIC Indicator Codes Figure 1-6. NIC Indicators 1 power supply status 1 link indicator 2 activity indicator Indicator Description Link and activity indicators are off The NIC is not connected to the network. 1 1 2[...]

22 About Y our Sy stem LCD Status Messages The LCD messages consist of brief text messages that r efer to events recor ded in the System Event L og (SEL). F or inf ormation on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your sy stem fails to boot, press the Sy stem ID button for at[...]

About Y our Sy stem 23 T able 1-1. LCD Status Messages Code T ext Cause Corrective Actions E1000 Failsafe voltage error. Contact support. Check the system event log for critical failure events. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E1114 Ambient Temp exceeds allow[...]

24 About Y our Sy stem E1229 CPU # VCORE Regulator failure. Reseat CPU. Specified processor VCORE voltage regulator has failed. Reseat the processor(s). See "T roubleshooting the P rocessor(s)." If the problem persists, see "Getting Help." E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT voltage regulator h[...]

About Y our Sy stem 25 E1313 Fan redundancy lost. Check fans. The system is no longer fan redundant. Another fan failure would put the system at risk of over-heating. Check LCD for additional scrolling messages. See "T roubleshooting a F an." E1410 System Fatal Error detected. A fatal system error has been detected. Check LCD for addition[...]

26 About Y our Sy stem E1420 CPU Bus parity error. Power cycle AC. The system BIOS has reported a processor bus parity error . Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E1422 CPU # machine check error. Power cycle AC. The system BIOS has reported a machine check error[...]

About Y our Sy stem 27 E1620 Power Supply # (### W) AC power error. Check PSU cables. Specified power supply's AC input is outside of the allowable range. Check the AC power source for the specified power supply . If the problem persists, see "T roubleshooting P ower Supplies." E1624 Lost power supply redundancy. Check PSU cables. Th[...]

28 About Y our Sy stem E1711 PCI parity error on Bus ## Device ## Function ## The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe e xpansion cards. If the problem persists, see "T roubleshooting Expansion Cards." PCI parity err[...]

About Y our Sy stem 29 E1715 Fatal I/O Error. Review & clear SEL. The system BIOS has determined there has been a fatal error in the system. Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help." E1716 Chipset IERR B[...]

30 About Y our Sy stem E171F PCIe fatal error on Bus ## Device ## Function ## The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe e xpansion cards. If the problem persists, see "T roubleshooting Expansion Cards." PCIe fatal err[...]

About Y our Sy stem 31 E1A14 SAS cable A failure. Check connection. SAS cable A is missing or bad. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help." E1A15 SAS cable B failure. Check connection. SAS cable B is missing or bad. Reseat the cable. If the problem persists, replace cable. If t[...]

32 About Y our Sy stem E2014 CMOS RAM failure. Power cycle AC. CMOS failure. CMOS R AM not functioning properly . Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E2015 DMA Controller failure. Power cycle AC. DMA controller failure. Remove AC power to the system for 10 secon[...]

About Y our Sy stem 33 E201A SuperIO failure. Power cycle AC. SIO failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E201B Keyboard Controller error. Power cycle AC. K eyboard controller failur e. Remove AC power to the system for 10 seconds and restart the system. If[...]

34 About Y our Sy stem E2022 General failure during POST. Check screen message. General failure after video . Check screen for specific error messages. E2023 BIOS unable to mirror memory. Check DIMMs. The system BIOS could not enable memory mirroring because of a faulty memory module or an invalid memory configuration. See "T roubleshooting Sy[...]

About Y our Sy stem 35 I1911 LCD Log Full. Check SEL to review all Errors. LCD overflow message. A maximum of ten error messages can display sequentially on the LCD. The eleventh message instructs the user to check the SEL for details on the events. Check the SEL for details on the events. Remove AC power to the system for 10 seconds or clear the S[...]

36 About Y our Sy stem Sy stem Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a sy stem message not listed in the table, check the documentation for the appli cation that is running when the message appears or the operating sy stem's documentation fo r an explanation of t[...]

About Y our Sy stem 37 Alert! iDRAC6 not responding. Rebooting. The iDR AC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization. The system will reboot. W ait for the system to reboot. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system b[...]

38 About Y our Sy stem Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just [...]

About Y our Sy stem 39 BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help." Caution! NVRAM_CLR jumper is installed on system board NVR AM_CLR jumper is installed in the clear setting. CMOS has been cleared. Move the NVR AM_CLR jumper to the default position (pins 3 [...]

40 About Y our Sy stem Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed. The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non-UEFI. Ensure that the boot mode is set correctly and that the proper b[...]

About Y our Sy stem 41 Gate A20 failure F aulty keyboar d controller; faulty system board. See "Getting Help." General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem. Invalid configuratio[...]

42 About Y our Sy stem Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. The USB ports are disabled in the system BIOS. P ower down and restart the system from the power button, and then enter the System Setup program to ena[...]

About Y our Sy stem 43 Memory odd/even logic failure at address, read value expecting value F aulty or improperly installed memory modules. See "T roubleshooting System Memory." Memory write/read failure at address , read value expecting value F aulty or improperly installed memory modules. See "T roubleshooting System Memory." [...]

44 About Y our Sy stem No boot device available F aulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key , CD, or hard drive. If the problem persists, see "T roubleshooting an Internal SD Card," "T roubleshooting a USB Device," "T roubleshootin[...]

About Y our Sy stem 45 Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board. Install the NVR AM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See F igure 6-1 for jumper location. If the problem persists, see "T roubleshooting Expansion Cards." Quad rank DIMM detect[...]

46 About Y our Sy stem SATA port x device auto- sensing error SATA port x device configuration error SATA port x device error The drive connected to the specified SA T A port is faulty . Replace the faulty drive. Sector not found Seek error Seek operation failed F aulty hard drive, USB device, or USB medium. Replace the USB medium or device. Ensure[...]

About Y our Sy stem 47 The following DIMMs should match in geometry: x , x , ... Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines." The followin[...]

48 About Y our Sy stem Timer chip counter 2 failed F aulty system board. See "Getting Help." TPM configuration operation honored. System will now reset. A TPM configuration command has bee n entered. The system will reboot and ex ecute the command. Information only . TPM configuration operation is pending. Press (I) to Ignore OR (M) to Mo[...]

About Y our Sy stem 49 Unable to launch System Services image. System halted! System halted after F10 keystrok e because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update the Un ified Server Configurator repository to the latest software to r estor e full[...]

50 About Y our Sy stem Unused memory detected. DIMM’s installed in the following slot are not available when in mirror or 128-bit advanced ECC modes: x , x , x The memory configuration is not optimal for mirroring or Advanced ECC Memory Mode. Modules in the specified slots ar e unused. Reconfigure the memory for Memory Mirroring or Advanced ECC M[...]

About Y our Sy stem 51 Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any sys[...]

52 About Y our Sy stem W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, befor e you format a drive, a message will warn you that you may lose all data on the drive. W arning messages usually interrupt the task and requir e you to re spond by typing y [...]

About Y our Sy stem 53 Other Information Y ou May Need WARNING: See the safety and regulatory inf ormation that shipped with your sy stem. Warranty information may be inclu ded within that document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting[...]

54 About Y our Sy stem[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 55 Using the Sy stem Setup Program and UEFI Boot Manager The System Setup program is the BIOS pr ogram that enables you to manage your system hardwar e and specify BIOS-l evel options. F rom the System Setup program, you can: • Change the NVR AM settings after you add or remove har dware • [...]

56 Using the Sy stem Setup Prog ram and UEFI Boot Manager Entering the Sy stem Setup Program 1 T urn on or restart your system. 2 P r ess <F2> after you see the following message: <F2> = System Setup NOTE: The sy stem will not respond unti l the USB keyboard is active. If your operating system begins to lo ad befor e you press <F2>[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 57 Sy stem Setup Options Main Screen Figure 2-1. Main Sy stem Setup Program Screen NOTE: The options for the Sy stem Setup pr ogram change base d on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed under their respective options in the following sections, where app[...]

58 Using the Sy stem Setup Prog ram and UEFI Boot Manager SA T A Settings Displays a screen to enable or disable the integrated SA T A controller and ports. See "SA T A Settings Scr een." Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). F or BIOS boot mode , you can also specify the boot devices. See "Boot Set[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 59 Memory Settings Screen F1/F2 P rompt on Error ( Enabled default) Enables the system to halt on errors during POST , which allows the user to obs erve events that may scroll by unnoticed during normal POST . The user can pr ess <F1> to continue or <F2> to enter the System Setup pr[...]

60 Using the Sy stem Setup Prog ram and UEFI Boot Manager Processor Settings Screen SA T A Settings Screen Option Description 64-bit Specifies if the processor(s) support 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor ( Enabled default) On processors that support Simul[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 61 Boot Settings Screen Po r t B ( Off default) Aut o enables BIOS support for the device attached to SA T A port B. Off disables BIOS support for the device. Option Description Boot Mode ( BIOS default) CAUTION: Switching the boot mode could prevent the sy stem from booting if the operating sy[...]

62 Using the Sy stem Setup Prog ram and UEFI Boot Manager Integrated Devices Screen Boot Sequence Retry ( Disabled default) If this field is enabled and the system has failed to boot, the system will reattempt to boot after 30 seconds. Option Description Integrated SAS/R AID Controller ( Enabled default) Enables or disables the i ntegrated storage [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 63 PCI IRQ Assignments Screen Serial Communication Screen OS W atchdog Ti mer ( Disabled default) Sets a timer to monitor the op erating system for activity , and aids in recovery if the system stops r esponding. When Enabled , the operating system is allowed to initialize the timer . When Disa[...]

64 Using the Sy stem Setup Prog ram and UEFI Boot Manager Embedded Server Management Screen Serial P ort Address ( Serial Device 1=COM1, Serial Device2=COM2 default) Sets the serial port addresses for the two serial devices. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). T o use console redirection by SOL, configure the same port[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 65 Power Management Screen Option Description P ower Management Options ar e OS Control , Active P ower Controller , Custom , or Maximum P erformance . F or all but the Custom setting, the BIOS pre-configur es the power settings on this screen as follows: • OS Control sets the CPU power to OS[...]

66 Using the Sy stem Setup Prog ram and UEFI Boot Manager Sy stem Security Screen Option Description System P assword Displays the current status of the passwor d security feature and allows a new system passwor d assignment and verification. NOTE: See "Using the Sy stem Password" for more information. Setup P assword Restricts access to [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 67 Exit Screen P r ess <Esc> to e xit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup TPM Clear ( No default) CAUTION: Clearing the TPM will lose all encryption key s in the TPM. This opti on prevents booting t[...]

68 Using the Sy stem Setup Prog ram and UEFI Boot Manager Entering the UEFI Boot Manager NOTE: Operating sy stems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Server ® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating sy stems can only be installed from the BIOS boot mode. NOTE: The Boot Mode [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 69 UEFI Boot Manager Screen UEFI Boot Settings Screen Sy stem Utilities Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order . If the boot attempt fails, the system will continue with the next item in the boot order until the b[...]

70 Using the Sy stem Setup Prog ram and UEFI Boot Manager Sy stem and Setup Password Features NOTE: For a forgotten password, see "D isabling a Forgotten Password." Y our system is shipped without the system password featur e enabled in BIOS. CAUTION: Anyone can access the data stored on your sy stem if the sy stem is running and unattend[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 71 2 Highlight the System P assword option and pr ess <Enter>. 3 T ype your new system password. Y ou can use up to 32 char acters in your passwor d. As you type, placeholders appear in the field. The password assignment is not case-se nsitive. T o erase a character , press <Backspace&[...]

72 Using the Sy stem Setup Prog ram and UEFI Boot Manager If an incorre ct system password is ent ered, the system displays a message and prompts you to re -enter your password. Y ou have three attempts to enter the correct passwor d. After the third unsucces sful attempt, the system displays an error message that the system has halted and must be [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 73 The password assignment is not case-sensitive. T o erase a character , press <Backspace> or the left-arrow k ey . When you verify the password, the Setup P assword changes to Enabled . The ne xt time you enter the System Setu p program, the system prompts you for the setup password. A [...]

74 Using the Sy stem Setup Prog ram and UEFI Boot Manager • Enable a LAN Platform Event T rap (PET) destination. • Attach or detach the Virtual Media devices. • Change the administrative username and passwor d and manage user privileges. • V iew System Event L og (SEL) messages or clear messages from the log. F or additional information on [...]

Installing Sy stem Components 75 Installing Sy stem Components Recommended T ools • K ey to the system k eylock • #1 and #2 Phillips scr ewdrivers • W rist grounding strap • T8, T10, and T15 T orx drivers Inside the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting an[...]

76 Installing Sy stem Components Figure 3-1. Inside the Sy stem 1 USB connector for optional internal USB key 2 Internal SD Module 3 RAID battery (optional) 4 hot-swap pable cooling fans (4 or 5) 5 memory modules (up to 18 total, 9 for each processor) 6 processors (1 or 2) 7 power supply bay s (2) 8 riser 2 (PCIe slots 3 and 4) 9 riser 1 (PCIe slot[...]

Installing Sy stem Components 77 Front Bezel (Optional) A lock on the bezel r estricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons ar e accessible through the front bezel. See F igure 3-2. Removing the Front Bezel 1 Using the system k ey , unlock the bezel. 2 P ull up on the release latch ne xt[...]

78 Installing Sy stem Components Installing the Front Bezel 1 Insert the hinge tab on the right of the bezel into the slot on the right side of the system front panel. 2 Rotate the left side of the bezel toward the system. 3 P r ess the bezel to the system to engage the latch. Opening and Closing the Sy stem WARNING: Whenever you need to lif t the [...]

Installing Sy stem Components 79 Figure 3-3. Removing or Installing the Cover Information T ag Removing the Information T ag 1 P ull the information tag out of its slot in the chassis, until it is in the lock position. 2 T o release the top portion of the ta g, pull down on the tag until it disengages from the slot in the chassis. 3 T o release the[...]

80 Installing Sy stem Components Figure 3-4. Removing the Information T ag Installing the Information T ag 1 Align the information tag with the slot on the chassis. 2 Slide the information tag into the chassis, until it locks into place Hard Drives Y our system supports up to six 3.5-inc h hot-swappable SAS and SA T A hard drives. The hard drives a[...]

Installing Sy stem Components 81 CAUTION: Do not turn off or reboot your sy stem while the drive is being formatted. Doing so can cause a drive failure. NOTE: Use only drives that have been tested and approved for use with the SAS backplane board. When you format a hard drive, allow eno ugh time for the formatting to be completed. Be aware that hig[...]

82 Installing Sy stem Components Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating sy stem supports hot-swap drive removal and installation. See the do cumentation provided with your operating sy stem for more information. 1 If present, r emove the front bezel. See " Removing the F ront Bezel ." 2 F rom the R AID manageme[...]

Installing Sy stem Components 83 Figure 3-6. Installing the Hot-Swap Hard Drive 3 Install the hot-swap har d drive. a P r ess the button on the front of the drive carrier and open the handle. b Insert the har d-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 If applicable, [...]

84 Installing Sy stem Components 3 Attach the four screws to secur e the ha rd drive to the har d-drive carrier . Figure 3-7. Installing the Hard Drive into the Drive Carrier 1 hard-drive carrier 2 screws (4) 3 hard drive 4 SAS screw hole 1 3 2 4[...]

Installing Sy stem Components 85 Power Supplies Y our system supports the following power supply modules: • 570- W Energy Smart power supply • 870- W High Output power supply NOTE: The power supply label spec ifies the maximum power output. NOTE: The sy stem does not support a mixed in stallation of High Output and Energy Smart power supplies. [...]

86 Installing Sy stem Components Figure 3-8. Removing and Installing the Power Supply Replacing a Power Supply 1 On a system with redundant power su pplies, verify that both power supplies ar e the same type and ha ve the same maximum output power . NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 Slide the new[...]

Installing Sy stem Components 87 NOTE: When installing, hot-swapping, or hot-adding a new power supply , allow several seconds for the sy s tem to recognize the power supply and determine its status. The power -supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-5). Removing the Power Supply Bl[...]

88 Installing Sy stem Components Figure 3-9. Removing or Ins talling the Internal SD Module 4 Connect the internal SD module cable to the connector on the control panel boar d. See F igure 3-9. 5 Close the system. See "Closing the System." 6 Reconnect the system and peripherals to their power sources, and turn them on. 1 latch 2 internal [...]

Installing Sy stem Components 89 Removing the Internal SD Module CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not [...]

90 Installing Sy stem Components 3 L ocate the SD car d connector on the internal SD module and, with the label side facing up, insert the contac t-pin end of the card into the slot. See F igure 3-9. NOTE: The slot is keyed to ensure correct insertion of the card. 4 P r ess the card into the car d slot to lock it into place. 5 Close the system. See[...]

Installing Sy stem Components 91 CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authoriz ed by Dell is not cover[...]

92 Installing Sy stem Components Internal USB Cable Removing the Internal USB Cable 1 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System". 3 Remove the fan bracket. See "Removing the F an Bracket". 4 Remove the USB cable from[...]

Installing Sy stem Components 93 iDRAC6 Enterprise Card (Optional) The optional Integrated Dell™ Re mote Access Controller 6 (iDR AC6) Enterprise card provides a set of ad vanced featur es for managing the server re m o t e l y . Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. Y ou sh[...]

94 Installing Sy stem Components Figure 3-11. Removing and Installing the iDRAC6 Enterprise Card Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telep[...]

Installing Sy stem Components 95 6 Remove the iDR A C6 Enterprise card: a P ull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the car d off of the retention standoffs. b As the car d releases from the standoffs, the connector under the car d disengages from the system boar d connector . c Slide the ca[...]

96 Installing Sy stem Components CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covere[...]

Installing Sy stem Components 97 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. Cooling Shroud The system provides a cooling shroud th at directs airflow from the cooling fans over the system processor(s) and memory module(s). WARNING: The memory modules are hot to the touch for some time after the [...]

98 Installing Sy stem Components Figure 3-13. Removing and Ins talling the Cooling Shroud Installing the Cooling Shroud 1 Align the tabs on the right side of the cooling shroud with the cutouts in the right chassis wall. 2 Lower the right end of the shroud into the chassis cutouts and rotate the left end down inside the left chassis wall. 3 Close t[...]

Installing Sy stem Components 99 Cooling Fans The system has either five or four hot- swappable fans to provide cooling to the system’s interior components. • Dual-processor configurations have five fans. • Single-processor configurations have four fans (fans 1 through 4) and a blank inserted in the fan 5 bay . F an 5 can be installed as an o[...]

100 Installing Sy stem Components Figure 3-14. Removing and Ins talling the Cooling Fan Replacing a Cooling Fan 1 Align the fan plug with the connector at the base of the fan bracket and lower the fan into the brack et until th e fan is fully seated. See F igur e 3-14. 2 Close the system. See "Closing the System." Removing the Fan Bracket[...]

Installing Sy stem Components 101 support team. Damage due to servicing that is not authoriz ed by Dell is not covered by your warranty . Read and follow the safety instru ctions that came with the product. 1 T u rn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "[...]

102 Installing Sy stem Components Replacing the Fan Bracket 1 Align the fan brack et down onto the bracket base so that the mounting pins fit corr ectly into the bracket base. See F igure 3-15. 2 Insert the brack et and engage the rele ase levers to lock it in place. 3 If r emoved, replace the fans in the fan brack et. See "Replacing a Cooling[...]

Installing Sy stem Components 103 support team. Damage due to servicing that is not authoriz ed by Dell is not covered by your warranty . Read and follow the safety instru ctions that came with the product. 1 T urn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "[...]

104 Installing Sy stem Components Figure 3-16. Removing and Ins talling the Optical Drive 1 optical drive 2 optical-drive interface cable 3 power cable 4 optical- drive release tab 4 1 2 3[...]

Installing Sy stem Components 105 Figure 3-17. Routing th e Optical Drive Cable Integrated Storage Controller Card Y our system includes a dedicated expa nsion-card slot on riser 1 for an integrated storage controller car d that provides the storage subsystem for your system’s internal har d drives. The controller supports SAS and SA T A hard dri[...]

106 Installing Sy stem Components Removing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servi[...]

Installing Sy stem Components 107 Figure 3-18. Installing a Storage Controller Card 3 Slide the storage controller ’s card edge connector into the car d slot on the riser until the car d is fully seated. See F igure 3-18. 4 Connect the SAS_0 cable to the stora ge controller ’s SAS_0 connector , and connect the SAS_1 cable to the controller ’s[...]

108 Installing Sy stem Components 6 If not alr eady done, route the interface and R AID battery cables in the cable path inside the right interior wall of the chassis beneath the cable r etention bracket. See "Cable Routing" and F igure 3-21. 7 Connect the SAS A cable to the SAS A connector on the backplane and, if applicable, connect the[...]

Installing Sy stem Components 109 RAID Battery The information in this section applies only to systems with the optional PERC controller car d. Removing a RAID Battery 1 P ull back gently on the right edge of the battery bay and draw out the R AID battery from the battery carrier . 2 Disconnect the cable between the R A ID battery and the storage c[...]

110 Installing Sy stem Components Figure 3-20. Removing or Installing the RAID Battery 1 RAID battery 2 RAID battery cable from storage controller 3 battery bay 3 2 1[...]

Installing Sy stem Components 111 Cable Routing Cables that e xtend through the system front-to-back are ro uted along a cable path within the interior right wall of the system chassis. The cables are secured by a cable r etention bracket that attaches to the inner wall. Removing the Cable Retention Bracket 1 Remove the cooling shroud. See "Re[...]

112 Installing Sy stem Components Installing the Cable Retention Bracket 1 Insert the hooks and tabs of the cable r etention bracket into the slots in the chassis wall and slide the bracket back until the latch engages. 2 Install the cooling fan bracket. See "Replacing the F an Bracket." 3 Install the cooling shroud. See "Installing [...]

Installing Sy stem Components 113 • When the optional x16-link riser is installed, slot 4 is not available. • The e xpansion-card slots ar e not hot-swappable. • Besides the integrated storage contro ller , the system supports a maximum of two PERC or SAS controller e xpa nsion cards to manage e xternal storage. CAUTION: T o ensure proper coo[...]

114 Installing Sy stem Components NOTE: The procedure for installing expansion ca rds into risers 1 and 2 is the same except that slots 3 and 4 on riser 2 have card-edge guides for installing 24.13-cm (9.5-in) expansion cards. 1 Unpack the expansion car d and prepar e it for installation. F or instructions, see the documentation accompanying the ca[...]

Installing Sy stem Components 115 Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not auth[...]

116 Installing Sy stem Components Figure 3-22. Removing or Installing the Expansion Card Removing Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone servic[...]

Installing Sy stem Components 117 2 Open the system. See Opening the System. 3 Disconnect all cables connected to the expansion car d. 4 Remove all e xpansion cards from the e xpansion-car d riser . See Removing an Expansion Card. 5 P r ess the tab at the bottom of the ri ser to release the boar d from the card slot and lift expansion-car d riser 1[...]

118 Installing Sy stem Components Figure 3-23. Removing and Replacing Expansion-Card Riser 1 Removing Expansion-Card Riser 2 CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone se[...]

Installing Sy stem Components 119 1 T urn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See Opening the System. 3 Disconnect all cables connected to the expansion car d. 4 Remove any expansion car ds from the expansion-car d riser . See "Removing an Expansion Card.&[...]

120 Installing Sy stem Components Figure 3-24. Removing and Replacing Expansion-Card Riser 2 Removing Expansion-Card Riser 2 From the Expansion-Card Bracket 1 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove any expansion car ds from[...]

Installing Sy stem Components 121 Figure 3-25. Removing and Replacing the Riser 2 Board 5 Remove the expansion-car d riser board: a Using a Phillips scr ewdriver , remove the securing scr ew from the assembly . See F igure 3-25. b Slide the riser board off of the four securing tab hooks. c Lift the riser boar d from the bracket. Replacing the Riser[...]

122 Installing Sy stem Components 4 Reinstall expansion-car d riser 2. See "Replacing Expansion-Card Riser 2." 5 Install all expansion car ds in the expansion-car d slots. See "Installing an Expansion Car d." 6 Close the system. See "Closing the System." 7 Reconnect your system and peripherals to their electrical outle[...]

Installing Sy stem Components 123 • In a dual-processor configuration, the memory configuration for each processor must be identical. • Memory modules of differ ent sizes can be mixed within a memory channel (for example, 2-GB, 8-GB, and 4-GB ), but all populated channels must have identical configurations. • F or Optimizer Mode, memory modul[...]

124 Installing Sy stem Components Mode-Specific Guidelines Three memory channels ar e allocated to each processor . The number of channels and allowable configurations de pend on the memory mode selected. Advanced ECC (Lockstep) Mode Support In this configuration, the two channels closest to the processor are combined to form one 128-bit channel. T[...]

Installing Sy stem Components 125 T able 3-2. Sample RDIMM Sing le- and Dual-Rank Memory Configurations (Per Processor) Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 1 4 7 2 5 8 3 6 9 Phy sical Memory (GB) Available Memory (GB) Phy sical Memory (GB) Available Memory (GB) Optimizer 2-GB X X X X X X X X X X X X X X X X[...]

126 Installing Sy stem Components Advanced ECC 2 2-GB vacant X X X X XX X X X X XX 4 8 12 all 8 16 24 all 4-GB vacant X X X X XX X X X X XX 8 16 24 all 16 32 48 all 8-GB 1 vacant X X X X XX X X X X XX 16 32 48 all 32 64 96 all Mirroring 2-GB vacant X X X X XX X X X X XX 4 8 12 2 4 6 8 16 24 4 8 12 4-GB vacant X X X X XX X X X X XX 8 16 24 4 8 12 16[...]

Installing Sy stem Components 127 T able 3-3. Sample UDIMM Memory Configurations (Per Processor) Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the sy stem has been powered down. Allow time for the memo ry modules to cool before handling them. Ha ndle the memory modules by the card edges and avoid tou[...]

128 Installing Sy stem Components 1 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove the cooling shroud. See "Removing the Cooling Shroud." 4 Locate the memory module sockets. See F igure 6-2. 5 P r ess outwar d [...]

Installing Sy stem Components 129 When the memory module is properly seat ed in the sock et, the ejectors on the memory module socket align with the ejectors on the other sock ets that have memory modules installed. 8 Repeat step 5 through step 7 of this procedure to install the r emaining memory modules. See T able 3-2 or Ta b l e 3 - 3 . 9 Replac[...]

130 Installing Sy stem Components 3 Remove the cooling shroud. See "Removing the Cooling Shroud." 4 Locate the memory module sockets. See F igure 6-2. 5 P r ess down and out on the ejectors on each end of the socket until the memory module pops out of the sock et. See F igure 3-26. CAUTION: Handle each memory module only by the card ed ge[...]

Installing Sy stem Components 131 CAUTION: Never remove the heat sink fr om a processor unless you intend to remove the processor . The heat sink is necessary to maintain proper thermal conditions. 5 Release one of the heat-sink r elease levers. See F igure 3-27. 6 W ait 30 seconds for the heat sink to loosen from the processor . 7 Release the othe[...]

132 Installing Sy stem Components CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 9 P osition your thumb firmly over th e processor socket-r elease lever and r elease the lever from the locked position by pushing down and pulling out from under the tab[...]

Installing Sy stem Components 133 If you are permanently r emoving the processor , you must install a processor blank and a heat-sink blank in the CP U2 sock et to ensur e proper system cooling. Adding the blank is similar to in stalling a processor . See "Installing a P rocessor." Installing a Processor CAUTION: Many repairs may only be [...]

134 Installing Sy stem Components 7 Install the processor in the socket . K eep the processor level (see F igure 3-29) and insert it straight down into the sock et. Allow the processor to float on the pins, allow ing the processor shield to hold it in place. Figure 3-29. Installing an d Removing the Processor 8 V erify that the processor is properl[...]

Installing Sy stem Components 135 10 Rotate the sock et-release lever down until it snaps into place. Figure 3-30. Closing the Processor Shield 11 Install the heat sink. NOTE: Y our kit may contain a replacement heat sink if you are installing a processor that consumes additional power . The new heat sink may not appear different than the original [...]

136 Installing Sy stem Components 12 Replace the cooling shroud. See "Installing the Cooling Shroud." 13 Close the system. See "Closing the System." 14 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 15 P r ess <F2> t o e nt er t h e Sy s t e m S et up p r o g r am , a n d c h e c[...]

Installing Sy stem Components 137 b P r ess the battery toward the positive side of the connector and lift it up out of the securing tabs at th e negative side of the connector . Figure 3-31. Replacing the Sy stem Battery 6 Install the new system battery . a Support the battery connector by pr essing down firmly on the positive side of the connecto[...]

138 Installing Sy stem Components Control Panel Assembly NOTE: The control panel assembly consists of two separate modules—the display module and the contr ol panel circuit board. Use the following instructions to remove and instal l either module. Removing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified ser[...]

Installing Sy stem Components 139 Figure 3-32. Removing and Installing the Control Panel Removing the Control Panel Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone servi[...]

140 Installing Sy stem Components 1 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet and peripherals. 2 Open the system. See "Opening the System." 3 Disconnect the display module cable from the control panel board. See F igure 3-32. 4 Disconnect the control panel cable at back of the con[...]

Installing Sy stem Components 141 SAS Backplane Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing th[...]

142 Installing Sy stem Components Figure 3-33. Removing and Installing the SAS Backplane Installing a SAS Backplane 1 Lower the backplane into the system, being careful to avoid damaging components on the face of the boar d. 2 Align the slots in the backplane with the r etention hooks on the back of the drive bays, then move the backplane forwar d [...]

Installing Sy stem Components 143 3 Slide the backplane downwar d until the blue r etention latch locks into place. 4 Connect the SAS data and power cables to the SAS backplane. 5 Install the hard drives in their original locations. 6 Close the system. See "Closing the System." 7 Reconnect the system to its electri cal outlet and turn the[...]

144 Installing Sy stem Components 7 Remove the two riser boar ds. See "Rem oving Expansion-Card Riser 1" and "Removing Expansion-Card Riser 2." 8 Remove the fan bracket. See "Removing the F an Bracket." 9 Remove the SAS backplane. See "Removing the SAS Backplane." CAUTION: T o prevent damage to the drives an [...]

Installing Sy stem Components 145 Figure 3-34. Sy stem Board Removal Installing the Sy stem Board 1 Unpack the new system board and r emove the label placard that is inserted in the memory module socket. 2 Remove the labels from the placar d a nd affix them to the information tag on the front of the system. See F igure 1-1. 3 T ransfer the processo[...]

146 Installing Sy stem Components c P ush the system boar d toward the back of the chassis until the blue retention pin locks into place. 6 If applicable, transfer the NIC hardwar e key . 7 Replace the riser boar ds. See "Replacing Expansion-Card Riser 1" and "Replacing Expansion-Car d Riser 2." 8 Reinstall the integrated storag[...]

T roubleshooting Y our Sy stem 147 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support[...]

148 T roubleshooting Y our Sy stem T roubleshooting the V ideo Subsy stem 1 Check the system and power co nnections to the monitor . 2 Check the video interface cabling from the system to the monitor . 3 If two monitors ar e attached to the system, disconnect one monitor . The system supports only one monitor att ached to either the front or back v[...]

T roubleshooting Y our Sy stem 149 4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, r eplace the device. If all troubleshooting fails, see "Getting Help." T roubleshooting a Serial I/O Device 1 T u [...]

150 T roubleshooting Y our Sy stem 4 Ensure that the appropriate drivers ar e installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Scr een." 6 Ensure that the NICs, hubs, and switch es on the network ar e all set to the[...]

T roubleshooting Y our Sy stem 151 • P ower supplies • P rocessors and heat sinks • Memory modules • F an brack et 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the processors and heat sink s, memory modules, power supplies, cooling shroud, and fan brack et. 6 Close the system. See "Closing the System." 7 Reco[...]

152 T roubleshooting Y our Sy stem • Memory modules • Har d-drive carriers 4 Ensure that all cables ar e properly connected. 5 Close the system. See "Closing the System." 6 R un the system boar d tests in the system diagnostics. See "R unning the Embedded System Diagnostics." If the tests fail, see "Getting Help." [...]

T roubleshooting Y our Sy stem 153 CAUTION: If troubleshooting a power supp ly mismatch error , replace only the power supply with the flas hing indicator . Swapping the opposite power supply to make a matched pair can re sult in an error condition and unexpected sy stem shutdown. T o change from a High Ou tput configuration to an Energy Smart conf[...]

154 T roubleshooting Y our Sy stem • An individual cooling fan is removed or has failed. See "T roubleshooting a F an." T roubleshooting a Fan CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed[...]

T roubleshooting Y our Sy stem 155 If diagnostics indicates a fault, follow the corr ective actions provided by the diagnostic program. 2 If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. W ait at least 10 seconds and then r econnect the system to power . 3 T u rn on the sys[...]

156 T roubleshooting Y our Sy stem 16 Remove the cooling shroud. See "Removing the Cooling Shroud." 17 If a diagnostic test or error message indicates a specific memory module as faulty , swap or replace the module. 18 T o troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM sock et with a module o[...]

T roubleshooting Y our Sy stem 157 6 Close the system. See "Closing the System." 7 T u rn on the system and attached peripherals and check if the SD card is functioning. 8 If the problem is not r esolved, repeat step 2 and step 3. 9 Insert a differ ent SD card that you know works properly . 10 Close the system. See "Closing the Syste[...]

158 T roubleshooting Y our Sy stem 10 T urn on the system and attached peripherals and check if the USB k ey is functioning. If the problem is not r esolved, see "Getting Help." T roubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple [...]

T roubleshooting Y our Sy stem 159 T roubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not [...]

160 T roubleshooting Y our Sy stem T roubleshooting a Storage Controller . NOTE: When troubleshooting a SAS or PE RC controller , also see the documentation for your operati ng sy stem and the controller . 1 R un the appropriate online diagnostic test. See "R unning the Embedded System Diagnostics." 2 Enter the System Setup program and en[...]

T roubleshooting Y our Sy stem 161 10 Ensure that the cables ar e firmly conne cted to the storage controller and the SAS backplane board. 11 Close the system. See "Closing the System." 12 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help." [...]

162 T roubleshooting Y our Sy stem 10 Remove all expansion car ds installed in the system. See "Removing an Expansion Car d." 11 Reseat the expansion-car d risers to the system board. See "Expansion Car ds and Expansion-Card Risers." 12 Close the system. See "Closing the System." 13 Reconnect the system to the electric[...]

T roubleshooting Y our Sy stem 163 5 Ensure that each processor and heat sink ar e properly installed. See "Installing a P rocessor." 6 Replace the cooling shroud. See "Installing the Cooling Shroud." 7 Close the system. See "Closing the System." 8 Reconnect the system to the electrical outlet, and turn on the system a[...]

164 T roubleshooting Y our Sy stem[...]

Running the Sy st em Diagnostics 165 Running the Sy stem Diagnostics If you e xperience a problem with your system, run the diagnostics before calling for technical assist ance. The purpose of the diagnostics is to test your system's hardwar e without requiring a dditional equipment or risking data loss. If you are unable to fix the pr oblem y[...]

166 Running the Sy stem Diagnostics • Display , print, or save test results • T emporarily suspend testing if an e rror is detected or terminate testing when a user -defined error limit is reached • V iew help messages that briefly describe each test and its parameters • V iew status messages that inform yo u if tests are completed successf[...]

Running the Sy st em Diagnostics 167 Embedded Sy stem Diagnostics T esting Options Click the testing option in the Main Menu window . Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test r esu[...]

168 Running the Sy stem Diagnostics • T est Iterations — Selects the number of times the test is run. • L og output file pathname — Enables you to specify the diskette drive or USB memory key wher e the test log file is saved. Y ou cannot save the file to a har d drive. V iewing Information and Results The following tabs in the Customize wi[...]

Jumpers and Connectors 169 Jumpers and Connectors CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authoriz ed by [...]

170 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers Jumper Setting Description PWRD_EN Pins 2 and 4(default) The password feature is enabled. Pins 4 and 6 The password featur e is disabled and iDR AC6 local access is unlock e d at the next AC power cycle. NVR AM_CLR Pins 3 and 5 (default) The configuration settings are r etained at system [...]

Jumpers and Connectors 171 Pi ns 1 and 3 The configuration settings ar e cleared at the next system boot. If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before r estoring the configuration information. Jumper Setting Description[...]

172 Jumpers and Connectors Sy stem Board Connectors Figure 6-2. Sy stem Board Connectors Connector Description 1 RISER2 expansion-car d riser 2 connector 2 RISER1 expansion-car d riser 1 connector 1 3 2 7 13 16 17 18 21 11 6 9 10 20 22 14 8 4 5 15 12 19[...]

Jumpers and Connectors 173 3 iDR AC6 iDR AC6 Enterprise car d connector 4 SA T A_A SA T A A connector 5 S AT A _ B S AT A B c o n n e c t o r 6B 1 B4 B7 B2 B5 B8 B3 B6 B9 memory module slot B1(white release lever) memory module slot B4 memory module slot B7 memory module slot B2(white release lever) memory module slot B5 memory module slot B8 memor[...]

174 Jumpers and Connectors 19 A1 A4 A7 A2 A5 A8 A3 A6 A9 memory module slot A1 (white re lease lever) memory module slot A4 memory module slot A7 memory module slot A2 (white re lease lever) memory module slot A5 memory module slot A8 memory module slot A3 (white re lease lever) memory module slot A6 memory module slot A9 20 PWR2 P ower supply conn[...]

Jumpers and Connectors 175 SAS Backplane Board Connectors Figure 6-3. SAS Backp lane Board (6 Slots) 1 drive 1 connector 2 drive 0 connector 3 drive 3 connector 4 drive 2 connector 5 drive 5 connector 6 drive 4 connector 7 backplane power (BP_PWR) 8 SAS A connector 9 SAS B connector 9 front back 3 2 1 4 5 6 8 7[...]

176 Jumpers and Connectors Expansion-Card Riser -Board Components and PCIe Buses Figure 6-4. PCIe Expansion- Card Riser 1 Components 1 slot 1 PCIe - x4 li nk (full-height, 30.99- cm [12.2-in] length) 2 slot 2 PCIe - x4 link (low profile, 24.13- cm [9.5-in] length) 3 storage controller socket 4 card edge connector 5 release button 3 1 2 4 5[...]

Jumpers and Connectors 177 Figure 6-5. Standard PCIe Expansion-Card Riser 2 Components 1 chassis intrusion switch 2 screw 3 slot 3 PCIe x8 link (full-height, 24.13- cm [9.5-in] length) 4 slot 4 PCIe x8 link (full-height, 24.13- cm [9.5-in] length) 5 pin collars (2) 6 card edge connector 3 4 5 1 2 6[...]

178 Jumpers and Connectors Figure 6-6. Optional PCIe x16 Exp ansion-Card Riser 2 Components Disabling a Forgotten Password The system's software security featur es include a system password and a setup passwor d, which ar e discussed in deta il in "Using the System Setup P rogram and UEFI Boot Manager." The passwo r d jumper enables [...]

Jumpers and Connectors 179 See F igure 6-1 to locate the passwor d jumper (labeled "PWRD_EN") on the system boar d. 4 Close the system. See "Closing the System." 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwor ds are not disabl ed (erased) until the system boots w[...]

180 Jumpers and Connectors[...]

Getting Help 181 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service[...]

182 Getting Help[...]

Glossary 183 Glossary A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower I nterface. A standard interface for enabling the operating system to dire ct configuration and power management. ambient temperature — The temperature of the ar ea or room where the system is located. ANSI — American National Standard[...]

184 Glossary CPU — Central process ing unit. See processor . DC — Direct curr ent. DDR — Double-data rate. A technology in memo ry modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the operating system or some other program to int[...]

Glossary 185 flash memory — A type of electronic chip that can be programmed and reprogrammed using a softwar e utility . FTP — F ile transfer protocol. g — Gram(s). G — Gravities. Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits. GB — Gigabyte(s); 1024 megabytes or 1,073, 741,824 bytes. However , when referring to hard-drive capaci[...]

186 Glossary KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KVM — Keyboar d/video/mouse. KVM r efers to a switch that allows selection of the system from which the video is displayed and for which the k eyboard and mouse ar e used. LAN — Local a[...]

Glossary 187 memory — An area in your system that stor es basic system data. A system can contain several different forms of memory , such as integrated memory (ROM and RA M) and add-in memory modules ( DIMMs). memory key — A portable flash memory storage device integrated with a USB connector . MHz — Megahertz. mirroring — A type of data r[...]

188 Glossary PDU — P ower distribution unit. A power so urce with multiple power outlets that provides electrical power to serve rs and storage systems in a rack. peripheral — An internal or extern al device, such as a disk ette drive or k e yboard, connected to a system. pixel — A single point on a video display . Pixe ls ar e arranged in ro[...]

Glossary 189 SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attach ment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface. SD card — Secure digital flash memory car d. SDDC — Single device data correction. SDR AM — Synchronous dynamic random[...]

190 Glossary TB — T erabyte(s); 1024 gigabytes or 1,09 9,511,627,776 bytes. However , when referring to har d-drive capacity , the term is usually rounded to 1,000,000,000,000 bytes. TCP/IP — T ransmission Control P rotocol/Internet P rotocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated [...]

Glossary 191 a specific graphics resolution, you must inst all the appropriate video drivers and your monitor must support the resolution. virtualization — The ability via software to shar e the r esources of a single computer across multiple environments. A single physic al system may appear to the user as multiple virtual systems able to host m[...]

192 Glossary[...]

Index 193 Index A Advanced ECC memory mode, 124 B back panel features, 18 backplane See SAS backplane. battery (R AID) installing, 1 0 9 r e m o v i n g , 109 battery (system) re placing, 1 3 6 troubleshooting, 1 5 2 BIOS boot mode, 55 blank har d drive, 8 1 power supply , 8 7 boot mode, 55 C cable retention brack et installing, 1 1 2 r e m o v i n[...]

194 Index cover closing, 7 8 opening, 7 8 D damaged systems troubleshooting, 1 5 1 Dell contacting, 1 8 1 diagnostics advanced testing options, 1 6 7 testing options, 1 6 7 using Online Diagnostics, 1 6 5 when to use, 1 6 6 DIMMs See memory modules (DIMMs). drive blank installing, 8 1 r emoving, 8 1 drive carrier hard drive, 8 3 D VD drive See opti[...]

Index 195 heat sink, 131 hot-swap cooling fans, 9 9 har d drives, 8 0 power supplies, 8 5 I iDR AC Configuration Utility , 73 iDR AC6 Enterprise car d installing, 9 3 re moving, 9 4 indicators back panel, 1 8 front panel, 1 2 NIC, 2 1 p o w e r , 12, 20 installing cable re tention bracket, 1 1 2 control panel board, 1 4 0 control panel display modu[...]

196 Index LCD panel features, 1 4 menus, 1 5 M memory troubleshooting, 1 5 4 Memory Mirroring memory mode, 124 memory mode Advanced ECC, 1 2 4 Memory Mirroring, 1 2 4 Optimizer , 1 2 4 memory modules (DIMMs) configuring, 1 2 2 installing, 1 2 7 RDIMM configurations, 1 2 5 r e m o v i n g , 129 U D I M M c o n f i g u r a t i o n s , 113, 127 messag[...]

Index 197 troubleshooting, 1 5 2 power supply blank, 87 processor installing, 1 3 3 r e m o v i n g , 130 troubleshooting, 1 6 2 upgrades, 1 3 0 PSU See power supply . R R AID battery installing, 1 0 9 r e m o v i n g , 109 r emoving cable re tention bracket, 1 1 1 control panel board, 1 3 9 control panel display module, 1 3 8 cooling fan, 9 9 cool[...]

198 Index serial connector , 20 service-only procedur es control panel assembly , 1 3 8 SAS backplane, 1 4 1 system boar d, 1 4 3 setup passwor d, 72 SSD hard drives, 80 startup accessing system featur es, 1 1 storage controller cabling, 1 0 8 installing, 1 0 6 r e m o v i n g , 106 troubleshooting, 1 6 0 support contacting Dell, 1 8 1 system boar [...]

Index 199 U UEFI Boot Manager entering, 6 8 main scr een, 6 9 System Utilities scre en, 6 9 UEFI Boot Settings screen, 6 9 UEFI boot mode, 55 upgrades processor , 1 3 0 USB back-panel connectors, 1 9 front panel connectors, 1 2 USB memory k ey See internal USB memory ke y . V VFlash media, 95 video front panel connectors, 1 2 troubleshooting, 1 4 8[...]

200 Index[...]