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Dell PP14L manual

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Table of contents for the manual

  • Page 1

    www .dell.com | support.dell.com Dell™ XPS Portable Computers Owner’ s Manual Model PP14L[...]

  • Page 2

    Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. Abbreviations[...]

  • Page 3

    Contents 3 Contents Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1 A T our of Y our Computer Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Left Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Right Side View . . . . . . . . . . . . . . [...]

  • Page 4

    4 Contents Charge Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Low-Battery W arning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Removing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Installin[...]

  • Page 5

    Contents 5 Speaker Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Microsoft ® Windows ® Logo Key Functions . . . . . . . . . . . . . . . . 49 T ouch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Customizing the T ouch Pad . . . . . . . . . . . . . . . . . . . . . . . . . 50 6 Using PC Cards[...]

  • Page 6

    6 Contents Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 External keyboa rd problems . . . . . . . . . . . . . . . . . . . . . . . . 67 Unexpected characters . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 67 The computer does[...]

  • Page 7

    Contents 7 9 Adding and Replacing Parts Before Y ou Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Recommended T ools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 T urning Off Y our Computer . . . . . . . . . . . . . . . . . . . . . . . . . 83 Before W orking Inside Y our Computer . . . . . . . . . . . . . [...]

  • Page 8

    8 Contents Macrovision Product Notice . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131[...]

  • Page 9

    Finding Information 9 Finding Information NOTE: Some features may not be available for your computer or in certain countries. NOTE: Additional information may ship with your computer . What Are Y ou Looking For? Find It Here • W arranty information • T erms and conditions (U.S. only) • Safety instructions • Regulatory information • Ergono[...]

  • Page 10

    10 Finding Information www .dell.com | support.dell.com • How to remove and r eplace parts in my computer Service Manual at support.dell.com • Service T ag and Express Service Code • Microsoft W indows License Label Service T ag and Microsoft Windows License These labels are located on the bottom of your computer . • Use the Service T ag to[...]

  • Page 11

    Finding Information 11 • Solutions — T roubleshooting hints and tips, articles from technicians, online courses, frequently ask ed questions • Community — Online disc ussion with other Dell customers • Upgrades — Upgrade informa tion for components, such as memory , the hard drive, and the operating system • Customer Care — Contact [...]

  • Page 12

    12 Finding Information www .dell.com | support.dell.com • How to use W indows XP • Documentation for my computer • Documentation for devices (such as a modem) Windows Help and Support Center 1 Click the Start button and click Help and Support . 2 T ype a word or phrase that describes your problem and click the arrow icon. 3 Click the topic th[...]

  • Page 13

    A T our of Y our Computer 13 A T our of Y our Computer Front V iew DISPLAY LATCHES — Keeps the display closed. DISPLAY LATCH RELEASE — Slide this to release the display latches and open the display . DISPLAY — F or more information about your display , see the Dell ™ Help file. T o access the help file, see page 9. display latch release key[...]

  • Page 14

    14 A T our of Y our Computer www .dell.com | support.dell.com POWER BUTTON — P ress the power button to turn on the co mputer or to enter or exit a power management mode. NOTICE: T o avoid losing data when you tu rn off your computer , shut do wn your computer through the Start menu instead of pr essing the power button. DEVICE STATUS LIGHTS If t[...]

  • Page 15

    A T our of Y our Computer 15 If the computer is running on a ba ttery , the light operates as follows: • Off: The battery is adequately char ged (or the computer is turned off). • Flashing orange: The battery char ge is low . • Solid orange: The battery charge is critically low . AIR VENTS (2) — The computer uses fans to create airf low thr[...]

  • Page 16

    16 A T our of Y our Computer www .dell.com | support.dell.com SPEAKERS (2) AND CUSTOMIZABLE LIGHTS — T o adjust the volume of the integrated speakers, press the media control buttons or speaker -volume keyboar d shortcuts. F or more information, see "Speak er F unctions" on page 49. Lights in seve ral different colors emit light through[...]

  • Page 17

    A T our of Y our Computer 17 The green lights located above the k eyboard indicate the following: Left Side V iew OPTICAL DRIVE — Y ou can install devices such as a D VD drive or other optical drive in the optical drive bay . F or more information, see "Optical Drive" on page 99. T urns on when the numeric keypad is enabled. T urns on w[...]

  • Page 18

    18 A T our of Y our Computer www .dell.com | support.dell.com OPTICAL - DRIVE - TRAY EJECT BUTTON — P ress this button to eject a CD or DVD from the optical drive. This button only works when the computer is turned on. USB CONNECTORS — Connect USB devices, such as a mouse, ke yboar d, or printer . Y ou can also connect the optional floppy drive[...]

  • Page 19

    A T our of Y our Computer 19 Right Side V iew S ECURE D IGITAL I/O SLOT — The Secure Digital I/O slot supports one Secur e Digital memory card or other SDI/O device. Use Secure Digital me mory car ds to save or back up data. AIR VENT AND CUSTOMIZABLE LIGHTS — The computer uses fans to crea te airflow through the vents, which prevents the comput[...]

  • Page 20

    20 A T our of Y our Computer www .dell.com | support.dell.com AUDIO CONNECTORS IEEE 1394 CONNECTOR — Connects devices supporting IEEE 1394 hi gh-speed transfer rates, such as some digital video cameras. HARD DRIVE — Stores softwar e and data. PC C ARD SLOT — Supports one PC Card, such as a modem or network adapter . The computer ships with a [...]

  • Page 21

    A T our of Y our Computer 21 DIGITAL - VIDEO INTERFACE (DVI) CONNECTOR VIDEO CONNECTOR AIR VENTS (2) — The computer uses fans to create airf low through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow env ir[...]

  • Page 22

    22 A T our of Y our Computer www .dell.com | support.dell.com NOTICE: When you disconnect the AC adap ter cable from the computer , grasp the connector , not the cable itself, and pull firmly but ge ntly to avoid dam aging the cable. USB CONNECTORS S- VIDEO TV- OUT CONNECTOR NETWORK CONNECTOR (RJ-45) NOTICE: The network connector is slightly larger[...]

  • Page 23

    A T our of Y our Computer 23 Bottom V iew BATTERY CHARGE GAUGE — P r ovides information on the battery charge. F or more information, see "Checking the Battery Charge" on page 32. BATTERY - BAY LATCH RELEASE — Releases the battery from the batter y bay . F or more information, see "Removing a Battery" on page 33. BATTERY —[...]

  • Page 24

    24 A T our of Y our Computer www .dell.com | support.dell.com M INI PCI CARD / MODEM COVER — Covers the compartment that contai ns the Mini PCI card and the modem. F or more information, see "Modem" on page 90. MEMORY MODULE COVER — Covers the compartment that contains the memory modules. F or more information, see page 88. OPTICAL - [...]

  • Page 25

    Setting Up Y our Computer 25 Setting Up Y our Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Y our ISP will offer one or more of the following Internet connection options: • Dial-up co[...]

  • Page 26

    26 Setting Up Y our Computer www .dell.com | support.dell.com 4 In the next window , click the appropriate option: • If you do not have an ISP a nd want to select one, click Choose from a list of Internet service providers (ISP s) . • If you have already obtained setup informat ion from your ISP but you did not r eceive a setup CD, click Set up[...]

  • Page 27

    Setting Up Y our Computer 27 Setting Up a Printer NOTICE: Complete the operating sy stem setup before you connect a printer to the computer . See the documentation that came with the p rinter for setup informat ion, including how to: • Obtain and install updated drivers. • Connect the printer to the computer . • Load paper and install the ton[...]

  • Page 28

    28 Setting Up Y our Computer www .dell.com | support.dell.com 3 T urn on the printer and then turn on the computer . If the Add New Hardware Wizard window appears, click Cancel . 4 Install the printer driver if necessary . See th e documentation that came with your printer . Power Protection Devices Several devices are available to protect against [...]

  • Page 29

    Setting Up Y our Computer 29 A UPS protects against power fluctuations and int erruptions. UPS devices contain a battery that provides temporary power to connected device s when AC power is interrupted. The battery charges while A C power is available. See the UPS manufacturer documentation for information on battery operating time and to ensur e t[...]

  • Page 30

    30 Setting Up Y our Computer www .dell.com | support.dell.com[...]

  • Page 31

    Using a Battery 31 Using a Battery Battery Performance CAUTION: Before you begin any of the procedures in this chapter , follow the safety instructions in the Product Information Guide . NOTE: For information about the Dell ™ warranty for your computer , see the Product Information Guide or separate paper warranty document that shippe d with your[...]

  • Page 32

    32 Using a Battery www .dell.com | support.dell.com CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to tem peratures above 65°C (149°F). Keep the battery away from children. Handle dama ged or leaking batteries with extr eme care. Damaged batteries may [...]

  • Page 33

    Using a Battery 33 Low-Battery Warning NOTICE: T o avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet. If the battery runs completely out of power , hibernate mode begins automatically . A pop-up window warns you when the battery charge is approximately 90 perce[...]

  • Page 34

    34 Using a Battery www .dell.com | support.dell.com 3 Slide and hold the battery-bay latch release on the bottom of the computer , and then r emove the battery from the bay . Installing a Battery 1 Slide the battery lengthwise into the bay at a 45-degree angle. 2 P ress the other side down until the latch release clicks. Storing a Battery Remove th[...]

  • Page 35

    Using CDs, DVDs, and Other Multimedia 35 Using CDs, DVDs, and Other Multimedia Using CDs and DVDs F or information about using CDs and DVDs in your computer , see the Dell ™ Help file. T o access the help file, see page 9. Copying CDs and DVDs NOTE: Ensure that you follow a ll copyright laws when y ou create CDs or DVDs. This section applies only[...]

  • Page 36

    36 Using CDs, DVDs, and Other Multimedia www .dell.com | support.dell.com 4 T o copy a CD or DVD: • If you have one CD or DVD drive , ensure that the settings ar e correct and click Copy . The computer reads your source CD or D VD and copies it to a temporary folder on your computer hard drive. When prompted, insert a blank CD or D V D into the C[...]

  • Page 37

    Using CDs, DVDs, and Other Multimedia 37 Using Dell MediaDirect NOTE: Dell QuickSet, which is automatically installed and enabled on your co mputer , is necessary for Dell MediaDirect to fu nction. Changing or disabling QuickS et’ s default settings can limit Dell MediaDirect’ s functionality. For more information about Dell QuickSet, see the D[...]

  • Page 38

    38 Using CDs, DVDs, and Other Multimedia www .dell.com | support.dell.com Connecting Y our Computer to a TV or Audio Device NOTE: Video and audio cables for connecting your com puter to a TV or othe r audio device are not included with your comp uter . Cables may be purchased at most consumer electron ics stores. The TV/digital audio adapter cable [...]

  • Page 39

    Using CDs, DVDs, and Other Multimedia 39 S-Video and Standard Audio 1 T urn off the computer and the TV and/or audio device that you want to connect. NOTE: Y ou can connect an S-video ca ble directly to the S-video TV-o ut connector on the computer (without the TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PD[...]

  • Page 40

    40 Using CDs, DVDs, and Other Multimedia www .dell.com | support.dell.com 3 Plug one end of the S-video cable in to the S- video input connector on the TV/digital audio adapter cable. 4 Plug the other end of the S-video cable in to the S-video input connector on your TV . 5 Plug the single-connector end of the audio cable in to the headphone connec[...]

  • Page 41

    Using CDs, DVDs, and Other Multimedia 41 1 T urn off the computer and the TV and/or audio device that you want to connect. 2 Connect the TV/digital audio adapter cable to the S-video TV -out connector on your computer . 3 Plug one end of the S-video cable in to the S- video input connector on the TV/digital audio adapter cable. 4 Plug the other end[...]

  • Page 42

    42 Using CDs, DVDs, and Other Multimedia www .dell.com | support.dell.com 7 T urn on the TV , turn on any audio device that you connected (if applicable), and then turn on the computer . 8 See "Enabling the Display Settings for a TV " on page 45 to ensure that the computer recognizes and works properly with the TV . Composite Video and St[...]

  • Page 43

    Using CDs, DVDs, and Other Multimedia 43 3 Plug one end of the composite video cable in to the composite video-input connector on the TV/digital audio adapter cable. 4 Plug the other end of the composite video cable in to the composite video-input connector on the TV . 5 Plug the single-connector end of the audio cable in to the headphone connector[...]

  • Page 44

    44 Using CDs, DVDs, and Other Multimedia www .dell.com | support.dell.com 1 T urn off the computer and the TV and/or audio device that you want to connect. 2 Connect the TV/digital audio adapter cable to the S-video TV -out connector on the computer . 3 Plug one end of the composite video cable in to the composite video-input connector on the TV/di[...]

  • Page 45

    Using CDs, DVDs, and Other Multimedia 45 7 T urn on the TV , turn on any audio device that you connected (if applicable), and then turn on the computer . 8 See "Enabling the Display Settings for a TV " on page 45 to ensure that the computer recognizes and works properly with the TV . Changing Y our Audio Settings Y ou can set the speaker [...]

  • Page 46

    46 Using CDs, DVDs, and Other Multimedia www .dell.com | support.dell.com 6 On the left side of the menu, click nV iew Display Mode . 7 Click Clone to enable the television. 8 Click Apply . 9 Click OK to confirm the settings change. 10 Click Ye s to keep the new settings. 11 Click OK .[...]

  • Page 47

    Using the Keyboard and T ouch Pad 47 Using the Keyboard and T ouch Pad Numeric Keypad The numeric keypad functions lik e the numeric keypad on an external k eyboard. Each key on the keypad has multiple functions. The k eypad numbers and symbols are marked in blue on the right of the keypad k eys. T o type a numb er or symbol, hold down <Fn> a[...]

  • Page 48

    48 Using the Keyboard and T ouch Pad www .dell.com | support.dell.com Battery CD or DVD T ray Display Functions Radios (Including Wireless Networking and Bluetooth ® Wireless T echnology) Power Management <Fn><F3> Displays the Dell™ QuickS et Battery Meter . F or more information about Dell QuickSet, see the Dell Help file. T o acces[...]

  • Page 49

    Using the Keyboard and T ouch Pad 49 Speaker Functions Microsoft ® Windows ® Logo Key Functions T o adjust keyboar d operation, such as the charac ter repeat rate, open the Control P anel, click P rinters and Other Hardware , and click Ke y b o a rd . F or information about the Control P anel, see the Dell Help file. T o access the help file, see[...]

  • Page 50

    50 Using the Keyboard and T ouch Pad www .dell.com | support.dell.com T ouch Pad The touch pad detects the pressur e and movem ent of your finger to allow you to move the cursor on the display . Use the touch pad and touch pad buttons as you would use a mouse. • T o move the cursor , lightly slide your finger over the touch pad. • T o select an[...]

  • Page 51

    Using PC Cards 51 Using PC Cards PC Card T ypes See "Specifications" on page 103 for informati on on supported PCMCIA cards an d PC Card slots. The PC Card slot has one connector that supports a single T ype I or T ype II card. The PC Card slot supports CardBus technology and e xtended PC Cards. "T ype" of card refers to its thi[...]

  • Page 52

    52 Using PC Cards www .dell.com | support.dell.com T o install a PC Card: 1 Hold the card with the top side of the car d facing up. The latch may need to be in the "in" position before you insert the card. 2 Slide the card into the slot until the car d is completely seated in its connector . If you encounter too much resistance, do not fo[...]

  • Page 53

    Using PC Cards 53 CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . 1 P ress the latch and remove the car d or blank. F or some latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the card out. 2 Remove the card or blank. [...]

  • Page 54

    54 Using PC Cards www .dell.com | support.dell.com[...]

  • Page 55

    Setting Up a Home and Office Network 55 Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your comput er to a network, the computer must have a network adapter installed and a network cable connected to it. T o connect a network cable: 1 Connect the network cable to the network adapte r connector on the back of[...]

  • Page 56

    56 Setting Up a Home and Office Network www .dell.com | support.dell.com Network Setup Wizard The Microsoft ® Wi n d o w s ® XP operating system provides a Ne twork Setup W izard to guide you through the process of sharing files, printers , or an Internet connection between computers in a home or small office. 1 Click the Start button, point to A[...]

  • Page 57

    Setting Up a Home and Office Network 57 Connecting to a Wireless Network in Microsoft ® Windows ® XP Y our wireless network car d requir es specific software and drivers in or der to connect to a network. The software is alr eady installed. If the software is r emoved or corrupted, follow the instructions included in the user's guide for you[...]

  • Page 58

    58 Setting Up a Home and Office Network www .dell.com | support.dell.com 2 Click to select the network you want to configure, and then click Connect or double-click the network name in the list. If you select a secu re network (identified by a icon), you must enter a WEP or WP A key when prompted. NOTE: Network security settings are un ique to your[...]

  • Page 59

    Solving Problems 59 Solving Problems Dell™ Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide . When to Use the Dell Diagnostics If you experience a problem with your computer , perform the chec ks in this chapter and run the Dell Diagnostics before you cont[...]

  • Page 60

    60 Solving Problems www .dell.com | support.dell.com • If failures ar e detected during the Pr e-boo t System Assessment, write down the error code(s) and contact Dell before continuing on to the Dell Diagnostics. See "Contacting Dell" on page 113. If the P re-boot System Assessment completes successfully , you receive the message Booti[...]

  • Page 61

    Solving Problems 61 4 When the tests are complete, close the test scr een to return to the Main Menu screen. T o e xit the Dell Diagnostics and resta rt the computer , close the Main Menu screen. Drive Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . T ab Fu[...]

  • Page 62

    62 Solving Problems www .dell.com | support.dell.com DVD drive problems NOTE: High-speed CD or DVD drive vibr ation is normal and may cause no ise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldw ide and different disc formats, n ot all DVD titles work in all DVD drives. Problems writing to [...]

  • Page 63

    Solving Problems 63 If you hear an unfamiliar sc raping or grinding sound Hard drive problems E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . NOTE: Connect the modem to an analog tel ephone jack only . The modem d oes not operate[...]

  • Page 64

    64 Solving Problems www .dell.com | support.dell.com C HECK THE TELEPHONE LINE CONNECTION — C HECK THE TELEPHONE JACK — C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — U SE A DIFFERENT TELEPHONE LINE — • V erify that the telephone line is c onnected to the jack on the modem. (The jack has either a green label or a connector -shap[...]

  • Page 65

    Solving Problems 65 Error Messages CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . If the message is not listed, see the documentatio n for the operating system or the program that was running when the message appeared. B AD COMMAND OR FILE NAME — Ensure that you [...]

  • Page 66

    66 Solving Problems www .dell.com | support.dell.com IEEE 1394 Device Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . Keyboard Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Infor[...]

  • Page 67

    Solving Problems 67 External keyboard problems NOTE: When you attach an external ke yboard, the integrated keyboard remain s fully functional. Unexpected characters Lockups and Software Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . C HECK THE KEYBOARD CAB[...]

  • Page 68

    68 Solving Problems www .dell.com | support.dell.com The computer does not start up The computer stops responding NOTICE: Y ou might lose data if y ou are unable to perform an operating sy stem shutdown. A program stops responding A program crashes repeatedly NOTE: Software usually includes installati on instructions in its documentati on or on a f[...]

  • Page 69

    Solving Problems 69 A solid blue screen appears Other software problems T URN THE COMPUTER OFF — If you are unable to get a r esponse by pressing a key on your k e yboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer . C HECK THE SOFTWARE DOCUMENTATION O[...]

  • Page 70

    70 Solving Problems www .dell.com | support.dell.com Memory Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . Network Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guid[...]

  • Page 71

    Solving Problems 71 PC Card Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . Power Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . NOTE: See the Dell Help file for i[...]

  • Page 72

    72 Solving Problems www .dell.com | support.dell.com Printer Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . NOTE: If you need technical assistance for your printer , contact the pr inter’ s manufacturer . C HECK THE BATTERY STATUS LIGHT — If the batt[...]

  • Page 73

    Solving Problems 73 Scanner Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . NOTE: If you need technical assistan ce for your scan ner , contact the scanner’ s manufacturer . E NSURE THAT THE PRINTER IS TURNED ON C HECK THE PRINTER CABLE CONNECTIONS — ?[...]

  • Page 74

    74 Solving Problems www .dell.com | support.dell.com Sound and Speaker Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . No sound from integrated speakers No sound from external speakers NOTE: The volume control in some MP3 players overrides the Windows vo [...]

  • Page 75

    Solving Problems 75 No sound from headphones T ouch Pad or Mouse Problems T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E LIMINATE POSSIBLE INTERFERENCE — T urn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R EINSTALL THE AUDIO DRI[...]

  • Page 76

    76 Solving Problems www .dell.com | support.dell.com V ideo and Display Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . If the display is blank NOTE: If you are using a program that requ ires a higher resolution than your computer supports, it is recommen[...]

  • Page 77

    Solving Problems 77 If the display is difficult to read If only part of the display is readable S WITCH THE VIDEO IMAGE — If your computer is attached to an external monitor , press <Fn><F8> to switch the video image to the display . C HECK THE SY STEM FOR POWER — Ensure that the system has battery power or is plugged into an electr[...]

  • Page 78

    78 Solving Problems www .dell.com | support.dell.com Drivers What Is a Driver? A driver is a program that controls a device such as a printer , mouse, or keyboard. All devices requir e a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has it s own set of specialized commands[...]

  • Page 79

    Solving Problems 79 Using Windows XP Device Driver Rollback If a problem occurs on your computer after yo u install or update a driver , use W indows XP Device Driver Rollback to replace the driver with the pr eviously installed version. 1 Click the Start button and click Control P anel . 2 Under Pick a Ca tegory , click P erformance and Maintenanc[...]

  • Page 80

    80 Solving Problems www .dell.com | support.dell.com Using Microsoft Windows XP Sy stem Restore The Microsoft W indows XP operating system prov ides System Restore to allow you to r eturn your computer to an earlier op erating state if changes to the hardwar e, software, or other system settings have left the computer in an undesirabl e operating s[...]

  • Page 81

    Solving Problems 81 Undoing the Last Sy stem Restore NOTICE: Before you undo the last sy stem restore, save and close all open files and exit any open programs. Do not alter , open, or delete any files or programs until the sy stem restoration is complete. 1 Click the Start button, point to All P rograms → Accessories → System T ools , and then[...]

  • Page 82

    82 Solving Problems www .dell.com | support.dell.com[...]

  • Page 83

    Adding and Replacing Parts 83 Adding and Replacing Parts Before Y ou Begin This chapter provides procedures for r emoving and installing the comp onents in your computer . Unless otherwise noted, each procedure assumes that the following conditions e xist: • Y ou have performed the steps in "T urning Off Y our Computer" (see this page) [...]

  • Page 84

    84 Adding and Replacing Parts www .dell.com | support.dell.com Before W orking Inside Y our Computer Use the following safety guidelines to help prot ect your computer from potential damage and to help ensure your own personal safety . CAUTION: Before you begin any of th e procedures in this section, follow the safety ins tructions in the Product I[...]

  • Page 85

    Adding and Replacing Parts 85 5 Disconnect your computer and all attached devi ces from their electrical outlets, slide and hold the battery-bay latch release on the bott om of the computer , and then r emove the battery from the bay . 6 Remove the optical drive, if installed, from the optical drive bay . See page 99. 7 P ress the power button to g[...]

  • Page 86

    86 Adding and Replacing Parts www .dell.com | support.dell.com NOTICE: T o avoid damaging the sy stem board, you mu st remove the main battery before you begin working inside the computer . NOTE: Dell does not guarantee compatib ility or provide support for hard drives from sources other than Dell. NOTE: If you are installing a hard drive from a so[...]

  • Page 87

    Adding and Replacing Parts 87 Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. Memory Y ou can increase your computer memory by insta lling memory modules on the system boar d. See "Specifications" on page 103 for informatio[...]

  • Page 88

    88 Adding and Replacing Parts www .dell.com | support.dell.com 3 T urn the computer over , loosen the captive scre ws on the memory module cover , and then remove the cover . NOTICE: T o prevent damage to the memo ry module connector , do not use tools to spread the memory- module securing clips. 4 If you are r eplacing a memory module, remove the [...]

  • Page 89

    Adding and Replacing Parts 89 5 Ground yourself and install the new memory module: a Align the notch in the module edge connect or with the tab in the connector slot. NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector . b Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it [...]

  • Page 90

    90 Adding and Replacing Parts www .dell.com | support.dell.com As the computer boots, it det ects the additional memory and automatically updates the system configuration information. If prom pted, press <F1> to continue. T o confirm the amount of memory installed in the computer , click the Start button, click Help and Support , and then cli[...]

  • Page 91

    Adding and Replacing Parts 91 4 Remove the existing modem: a Remove the screw securing the modem to the system boar d, and set it aside. b P ull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable. 5 Install the replacement modem: a Connect the modem cable to the modem. NOT[...]

  • Page 92

    92 Adding and Replacing Parts www .dell.com | support.dell.com NOTICE: T o avoid damaging the sy stem board, you mu st remove the main battery before you begin working inside the computer . 1 F ollow the procedures in "Before Y ou Begin" on page 83. 2 T urn the computer over and loosen the captive screws from the modem cover . 3 Place you[...]

  • Page 93

    Adding and Replacing Parts 93 NOTICE: The connectors are keyed to en sure correct insertion. If you feel resistance, check the connectors and re align the card. 5 Install the replacement Mini PCI car d: a Align the Mini PCI card with the connector at a 45-degr ee angle, and press the Mini PCI card into the connector until it clicks. NOTICE: T o avo[...]

  • Page 94

    94 Adding and Replacing Parts www .dell.com | support.dell.com 6 Replace the modem cover . Hinge Cover CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . NOTICE: T o avoid electrostatic discharge, ground yourse lf by using a wrist grounding strap or by periodically t[...]

  • Page 95

    Adding and Replacing Parts 95 When replacing the hinge cover , first insert the left edge and then press from left to right until the cover snaps into place. Keyboard CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . NOTICE: T o avoid electrostatic discharge , ground [...]

  • Page 96

    96 Adding and Replacing Parts www .dell.com | support.dell.com c P ull up on the keyboar d connector pull-tab to disconnect the keyboard connector from the system board. NOTICE: T o avoid scratching the palm rest when replacing the keyboard, hook the five tabs along the front edge of the keyboard in to the palm rest, an d then secure the keyboard i[...]

  • Page 97

    Adding and Replacing Parts 97 5 Install the replacement battery : a Insert the battery at a 30-degree angle under th e latch r elease with the positive side up, and then push the battery into place. b Connect the battery cable to the connector on the system board. 6 Replace the keyboar d. 7 Replace the hinge cover . Display CAUTION: Before you begi[...]

  • Page 98

    98 Adding and Replacing Parts www .dell.com | support.dell.com 3 Disconnect the antenna cables from the Mini PCI card. 4 Remove the hinge cover . See page 94. 5 Remove the four screws securing the display . 6 Use the pull-tab to disconnect the display cable from the system board, and r emove the cable from the routing channel. 7 Disconnect the cust[...]

  • Page 99

    Adding and Replacing Parts 99 8 Lift the display away from the computer at a 90-d egree angle. Ensur e that the antenna cables, light cable, and display cable are fr ee from the routing channels and that the cables move freely when you lift the display . When you replace the display , ensure that the display cable and the light cable are secur ely [...]

  • Page 100

    100 Adding and Replacing Parts www .dell.com | support.dell.com 3 Remove the optical-drive security screw . 4 Insert a scribe into the notch and push it to the side to release the drive from the bay . 5 Slide the drive out of the bay . T o reinstall the optical drive, slide the drive into the drive bay and sn ap it into place. Then replace the opti[...]

  • Page 101

    Adding and Replacing Parts 101 3 Loosen the captive screw and remove the car d cover from the computer . 4 P u ll the card out of the compartment so that you can disconnect the car d from its cable and remove it from the computer . 5 T o replace the car d, connect the card to the cable and then car efully insert it into the compartment. 6 Replace t[...]

  • Page 102

    102 Adding and Replacing Parts www .dell.com | support.dell.com[...]

  • Page 103

    Appendix 103 Appendix Specifications Processor P r ocessor type Intel ® Pe n t i u m ® M L1 cache 64 KB L2 cache 2 MB External bus frequency 533 MHz Sy stem Information System chip set Intel 915PM Data bus width 64 bits DRAM bus width dual-channel DDR2 memory , 64 bits per channel P r ocessor address bus width 36 bits Flash EPROM 1 MB PCI bus (PC[...]

  • Page 104

    104 Appendix www .dell.com | support.dell.com Memory Memory module connector two user -accessible SODIMM connectors Memory module capacities 256 MB, 512 MB, and 1 GB Memory type 2.5- V SODIMM DDR2 Memory configuration support dual-channel only NOTE: T o get maximum performance/dual- channel memory band width capability , both connectors must contai[...]

  • Page 105

    Appendix 105 W ireless internal Mini PCI W i-F i support; internal card with Bluetooth ® wir eless technology Vide o NVIDIA: Data bus PCI-Express x16 Video controller NVIDIA GeF orce Go 6800 Ultra Video memory 256 MB LCD interface LV D S TV -out support NTSC or P AL in S-video and composite modes Color output 16.7 million colors Audio Audio type A[...]

  • Page 106

    106 Appendix www .dell.com | support.dell.com Display T ype (active-matrix TFT) WUXGA Dimensions: Height 245.0 mm (9.64 inches) Wi d t h 383.0 mm (15 inches) Diagonal 431.8 mm (17 inches) Maximum resolution 1920 x 1200 at 262,000 colors Refresh rate 60 Hz Operating angle 0 ° (closed) to 180° Viewing angle (typica l): Horizontal ±65° V ertical +[...]

  • Page 107

    Appendix 107 Battery T ype 9-cell, 80- WHr , "smart" lithium ion Dimensions: Depth 88.5 mm (3.48 inches) Height 21.5 mm (0.83 inch) Wi d t h 139.0 mm (5.47 inches) W eight 474 grams (1.04 lb) (9 cell) V oltage 10.8 VDC Charge time (approximate) : Computer off 2 hours (at 80% in 2 hours) Operating time Battery operati ng time varies depend[...]

  • Page 108

    108 Appendix www .dell.com | support.dell.com Dimensions: Height 37.5 mm (1.5 inches) Wi d t h 65.0 mm (2.6 inches) Depth 169.5 mm (6.7 inches) W eight (with cables) 950 g (0.9 lb) T emperature range: Operating 0° to 40°C (32° to 104°F) Storage –40° to 70°C (–40° to 158°F) Phy sical Height 42.4 mm (1.7 inches) W idth 394 mm (15.5 inches[...]

  • Page 109

    Appendix 109 Using the Sy stem Setup Program Overview NOTE: Y our operating sy stem may automati cally configure most of the options available in sy stem setup, thus overriding options that you set through sy stem setup. (An exception is the External Hot Key option, which you can disable or enable only through sy stem setup.) Fo r more information [...]

  • Page 110

    110 Appendix www .dell.com | support.dell.com The window at the bottom tells you how to control system setup with key functions. Use these keys to select a category , modify its settings, or exit system setup. Commonly Used Options Certain options requir e that you reboot the computer for new settings to take effect. Changing the Boot Sequence The [...]

  • Page 111

    Appendix 111 3 Connect the computer to an electrical outlet. 4 T urn on the computer . When the DELL logo appears, press <F12> immediately . If you wait too long and the W indows logo appears, continue to wait until you see the W indows desktop. Then shut down your computer and try again. 5 When the boot device list appears, highlight the dev[...]

  • Page 112

    112 Appendix www .dell.com | support.dell.com Definition of "Third-Party" Software and Peripherals Third-party softwar e and peripherals include any peripheral, accessory , or software program sold by Dell not under the Dell brand (printers, scanners , cameras, games, and so on). Support for all third-party softwar e and peripherals is pr[...]

  • Page 113

    Appendix 113 equipment does cause harmful interference to ra dio or television r eception, which can be determined by turning the equipm ent off and on, you are encoura ged to try to corr ect the interference by one or mor e of the following measures: • Reorient or r elocate the receiving antenna. • Increase the separation between the equipment[...]

  • Page 114

    114 Appendix www .dell.com | support.dell.com NOTE: In certain countries, technical su pport specific to Dell™ XPS computers is unavailable at a separate telephone number listed for participating countries. If you do n ot see a telephone numb er listed that is specifically for XPS portable computers, you may contact Dell through the tec hnical su[...]

  • Page 115

    Appendix 115 Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 W ebsite: support.euro .dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Home/Small Business F ax 0820 240 530 49 Home/Small Business Customer Care 0820 240 530 14 P referred Accounts/Corporate Customer Care 082[...]

  • Page 116

    116 Appendix www .dell.com | support.dell.com Brunei Country Code: 673 Customer T echnical Support (P enang, Malaysia) 604 633 4966 Customer Care (P enang, Malaysia) 604 633 4888 T ransaction Sales (P enang, Malaysia) 604 633 4955 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (autom[...]

  • Page 117

    Appendix 117 China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (Del l™ Dimension™ and Inspiron) toll-free: 800 858 2969 T echnical Support (OptiPlex™, La[...]

  • Page 118

    118 Appendix www .dell.com | support.dell.com Czech Republic (P rague) International Access Code: 00 Country Code: 420 W ebsite: support.euro .dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T ech F ax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) International Access Code: 00 Cou[...]

  • Page 119

    Appendix 119 F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro .dell.com E-mail: support.euro .dell.com/fr/fr/emaildell/ Home and Small Business T echnical Support for XPS portable computers only 0825 387 129 T echnical Support for a ll other Dell computers 0825 387 270 Customer[...]

  • Page 120

    120 Appendix www .dell.com | support.dell.com Greece International Access Code: 00 Country Code: 30 W ebsite: support.euro .dell.com E-mail: support.euro .dell.com/gr/en/emaildell/ T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fa x 2[...]

  • Page 121

    Appendix 121 Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 W ebsite: support.euro .dell.com E-mail: dell_direct_support@dell.com T echnical Support for XPS portable computers only 1850 200 722 T echnical Support for a ll other Dell computers 1850 543 543 U.K. T echnical Support (dial within U.K. only) 0870 908 08[...]

  • Page 122

    122 Appendix www .dell.com | support.dell.com Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension and Inspiron) toll-free: 0120-198-226 T echnical Su[...]

  • Page 123

    Appendix 123 Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 728-4600 or 512 728-3772 Lux em bo[...]

  • Page 124

    124 Appendix www .dell.com | support.dell.com Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherl[...]

  • Page 125

    Appendix 125 New Zealand International Access Code: 00 Country Code: 64 E-mail (New Zealand): nz_tech_support@dell.com E-mail Customer Care (A ustralia and New Zealand): apcustserv@dell.com Customer Care toll-free: 0800-289-335 (option 3) T echnical Support (for desktop and portable computers) toll-free: 0800 446 255 T echnical Support (for servers[...]

  • Page 126

    126 Appendix www .dell.com | support.dell.com P ortugal International Access Code: 00 Country Code: 351 W ebsite: support.euro .dell.com E-mail: support.euro .dell.com/pt/en/emaildell/ T echnical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fa x 21 424 01 12 Puerto Rico General Support [...]

  • Page 127

    Appendix 127 South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11 W ebsite: support.euro .dell.com E-mail: dell_za_support@dell.com Gold Queue 011 709 7713 T echnical Support 011 709 7710 Customer Care 011 709 7707 Sales 011 709 7700 Fa x 011 706 0495 Switchboard 011 709 7700 Southeast Asian and P acific Coun[...]

  • Page 128

    128 Appendix www .dell.com | support.dell.com Sweden (Upplands V asby) International Access Code: 00 Country Code: 46 City Code: 8 W ebsite: support.euro .dell.com E-mail: support.euro .dell.com/se/sv/emaildell/ T echnical Support for XPS portable computers only 0771 340 340 T echnical Support for all other Dell products 08 590 05 199 Relational Cu[...]

  • Page 129

    Appendix 129 Thailand International Access Code: 001 Country Code: 66 W ebsite: support.ap.dell.com T echnical Support (OptiPlex, Latitude, and Dell P recision) toll-free: 1800 0060 07 T echnical Support (P owerApp, P owerEdge, P owerConnect, and P owerV ault) toll-free: 1800 0600 09 Customer Care toll-free: 1800 006 007 (option 7) Corporate Sales [...]

  • Page 130

    130 Appendix www .dell.com | support.dell.com U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 T echnical Support (Dell TV , Printers, and Projectors ) for Relationship customers toll-free 1-877-459-72[...]

  • Page 131

    Index 131 Index A audio connectors description, 2 0 audio device connecting, 3 8 audio . See speakers B battery c h a r g e g a u g e , 23, 32 charging, 3 3 checking the charge, 3 2 description, 2 3 installing, 3 4 low-battery warning, 3 3 performance, 3 1 power meter , 3 2 removing, 3 3 storing, 3 4 blanks PC Cards, 5 1 removing, 5 2 Bluetooth® w[...]

  • Page 132

    132 Index 132 Index drivers about, 7 8 identifying, 7 8 reinstalling, 7 8 drives problems, 6 1 See hard drive D VD drive problems, 6 2 DV Ds using, 3 5 D VI monitor connector description, 2 1 E error messages, 65 F fan d e s c r i p t i o n , 19, 21, 23 F inding Information, 9 floppy drive connecting to a USB connector , 1 8 H hard drive descriptio[...]

  • Page 133

    Index 133 N network problems, 7 0 network connector description, 2 2 numeric keypad, 47 O operating system reinstalling W indows XP , 8 0 optical drive description, 1 7 optical-drive locking screw description, 2 4 optical-drive tray eject button description, 1 8 P PC Card slot description, 2 0 PC Cards b l a n k s , 51-52 CardBus technology , 5 1 e[...]

  • Page 134

    134 Index 134 Index software conflicts, 8 1 p r o b l e m s , 68-69 speakers description, 1 6 problems, 7 4 volume, 7 4 specifications, 103 spyware, 64, 69 subwoofer description, 2 4 support policy , 1 1 1 S-video TV -out connector connecting a TV , 2 2 description, 2 2 System Restore, 79-80 system setup program, 110 T technical support policy , 1 [...]