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www .dell.com | support.dell.com Dell™ Latitude™ E6500 Setup and Quick Reference Guide This guide provides a features over view , specifi cations, and quick setup, software, and troubleshooting inform ation for your computer . For more information about your operating sy st em, devices, and technologies, see the Dell T echnology Guide at suppor[...]
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Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. If you purchased[...]
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Contents 3 Contents 1 About Y our Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Battery Removal . . . . . . . . . . . . . . . . . . . . . 10 Wireless Switch and De ll™ Wi-Fi Catcher™ Network Locator . . . . . . . . . . . .[...]
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4 Contents Error Messages . . . . . . . . . . . . . . . . . . . 35 Sy stem Messages . . . . . . . . . . . . . . . . . . 40 T roubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . . . . . . 42 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 42 T roubleshooting T ips . . . . . . . . . . . . . . . . . . . 44 Power Prob[...]
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Contents 5 Product Information . . . . . . . . . . . . . . . . . . . 62 Returning Items fo r Warr anty Repair or Credit . . . . . 62 Before Y ou Call . . . . . . . . . . . . . . . . . . . . . 62 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 65 7 Finding Information . . . . . . . . . . . . . . . . . 67 Index . . . . . . . . . . . . . . .[...]
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6 Contents[...]
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About Y our Computer 7 About Y our Computer NOTE: For more information about the featu res of your computer , see the Dell™ T echnology Guide on your computer or at support.dell.com . Front V iew 1 camera and microphone (optional) 2 display latch 3 display 4 keyboard status lights A 9 2 3 1 4 5 8 9 10 7 6 11 12 14 13 15 18 19 23 25 17 16 22 20 24[...]
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8 About Y our Computer 5 keyboard 6 volume control buttons 7 Dell ControlPoint (DCP) button 8 power button 9 USB connectors (2) 10 audio (line-out) and microphone (line-in) connectors 11 smart card slot 12 IEEE 1394a connector 13 wireless switch and Dell™ Wi-Fi Catcher™ Network Locator button 14 speaker 15 fingerprint reader (optional) 16 media[...]
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About Y our Computer 9 Back V iew CAUTION: Do not block, push objects into, or allow dust to accu mulate in the cooling vents. Do not store your Dell compute r in a low-airflow environment, such as a closed briefcase, wh ile it is running. Restricting the airflow can damage the 1 SecureDigital (SD) card slot 2 ExpressCard slot 3 air vents 4 video c[...]
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10 About Y our Computer computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem w ith the fan or the computer . Battery Removal CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions that shipp ed with your computer . CAUTION: B[...]
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About Y our Computer 11 Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator Use the wireless switch to enable or di sable wir eless network devices and the W i-F i Catcher Network L ocator to loca te networks. F or more information about the wireless switch and the W i-F i Catcher Network Locator , see the Dell T echnology Guide on your co[...]
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12 About Y our Computer[...]
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Setting Up Y our Computer 13 Setting Up Y our Computer Quick Setup CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions that sh ipped with your computer . CAUTION: The AC adapter works with electrica l outlets worldwide. However , power connectors and power strips vary among coun tries. Using an incompati[...]
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14 Setting Up Y our Computer 2 Connect the network cable. 3 Connect USB devices, such as a mouse or keyboar d. 4 Connect IEEE 1394 devices, such as a D VD player[...]
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Setting Up Y our Computer 15 5 Open the computer display and press the power button to turn on the computer . NOTE: It is recommended tha t you turn on and shut down your computer at least once before you install any cards or connect the compu ter to a docking device or other external device, such as a printer . 6 Connect to the Internet. See "[...]
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16 Setting Up Y our Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection , connect a telephone line to the modem connect or on your computer and to the telephone wall connect[...]
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Setting Up Y our Computer 17 4 Click Next . If you selected Set up my connection manually in step 3, continue to step 5 . Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of conn ection to select, contact your ISP . 5 Click the appropriate option under How do you want to connect to the Inte[...]
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18 Setting Up Y our Computer NOTE: Y ou can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cabl e connection between two computers, see Microsoft Knowle dge Base Article #305621, titled How to Set Up a Dir[...]
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Setting Up Y our Computer 19 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next . After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Fi n i s h . T o transfer data to the new computer : 1 On the Now go to your old computer screen on the new computer , c[...]
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20 Setting Up Y our Computer T o copy data from the old computer: 1 On the old computer , insert the wizard disk, and click Start → Run . 2 In the Open field on the Run window , browse to the path for fastwiz (on the appropriate removable media) and click OK . 3 On the F iles and Settings T ransfer Wizard welcome screen, click Next . 4 On the Whi[...]
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Setting Up Y our Computer 21 Microsoft Windows Vista ® 1 Click the W indows Vista Start button , and then click T ransfer files and settings → Start Windows Easy T ransfer . 2 In the User Account Control dialog box, click Continue . 3 Click Start a new transfer or Continue a transfer in progress . 4 F ollow the instructions provided on the scree[...]
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22 Setting Up Y our Computer[...]
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Specifications 23 Specifications NOTE: Offerings may vary by region. Fo r more information regarding the configuration of yo ur computer , click Start → Help and Support and select the option to view information about your computer . Processor P rocessor type Intel ® Core™2 Duo processor L2 cache 6 MB F ront-side bus frequency 1067 MHz Storage[...]
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24 Specifications PC Card CardBus controller Ricoh R5C847 PC Card connector one (supports one T ype I or T ype II card) Cards supported 3.3 V and 5 V PC Card connector size 80 pins ExpressCard NOTE: The ExpressCard slot is designed only fo r ExpressCards. It does NOT support PC Cards. ExpressCar d connector ExpressCar d slot (supports both USB and [...]
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Specifications 25 Minimum memory 512 MB (1 DIMM) Maximum memory 8 GB (W indows Vista only) NOTE: Dual-channel bandwidth operation requires both me mory slots to be populated and match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memo ry is reserved for sy stem files. Ports and Con[...]
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26 Specifications USB, eSA T A three USB 2.0 ports with up to 2 A shar ed power for external device one USB 2.0/eSA T A port with up to 2 A shared power for e xternal device Vid eo DisplayP ort supports HDMI and DVI via dongle Communications Modem: internal modem Network adapter 10/100/1000 Ethernet LAN on system board Wi r e l e s s WLAN Mobile Br[...]
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Specifications 27 External support VGA DisplayP ort D VI (DisplayP ort adapter or through E-P ort) HDMI (DisplayP ort adapter) Audio Audio type two-channel high definition audio (Azalia) Audio codec IDT 92HD71B Stereo conversion 24-bit (analog-to-digital and digital-to-analog) Interfaces: Internal internal high definition audio (Azalia) codec Exter[...]
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28 Specifications Viewing angles: Horizontal WXGA: 40/40° WXGA+: 55/55° WUXGA: 55/55° V ertical WXGA: 15/30° WXGA+: 45/45° WUXGA: 45/45° Pix el pitch: WXGA: 0.2373 WXGA+: 0.2109 WUXGA: 0.1725 T ypical power consumption (panel with backlight): WXGA: 6.2 W (max.) with no inverter losses WXGA+: 5.8 W (max.) WUXGA: 13.0 W (max.) Keyboard Number o[...]
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Specifications 29 Battery Ty p e s 4-cell "smart" lithium ion 6-cell "smart" lithium ion 9-cell "smart" lithium ion 12-cell "smart" polymer slice Dimensions, 4-cell lithium-ion batteries: Depth 206 mm (8.11 inches) Height 19.8 mm (0.78 inch) Wi d t h 47.0 mm (1.85 inches) We i g h t 0.24 kg (0.53 lb) Dimensio[...]
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30 Specifications W att hours: 4-cell primary battery 35Whr , 2.6 Ahr 6-cell primary battery 56Whr , 2.6 Ahr 9-cell high capacity battery 85Whr , 2.6 Ahr (battery bay)(optional) NOTE: Battery operating time varies depending on operating cond itions and can be significantly reduced under certai n power -intensive condit ions. Charge time (approximat[...]
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Specifications 31 130W Dell adapter P A-4E Input current Output current 2.5 A 6.7 A Dimensions Height 70.22 mm (2.76 inches) Wi d t h 146.64 mm (5.77 inches) Depth 16.3 mm (0.64 inch) T emperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Phy sical Height 27 mm (1.06 inches) front 33.3 mm (1.31 inche[...]
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32 Specifications Maximum vibration (using a random vibr ation spectrum that simulates user environment): Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (Measured with har d drive in operating status and a 2 ms half -sine pulse for operating. Also measured with har d drive in head-parked position and a 2 ms halfsine pulse for storage): Operatin[...]
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T roubleshooting 33 T r oubleshooting CAUTION: T o guard against the likelihood of elec tric shock, laceration by moving fan blades, or other expected injuries, alway s unplug your computer from the electrical outlet before opening the cover . CAUTION: Before you begin any of the proced ures in this section, follow the safety instructions that sh i[...]
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34 T r oubleshooting Beep Codes Y our computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This s eries of beeps, called a beep code, identifies a problem. One possible beep co de consists of repetitive thr ee short beeps. This beep code tells you that the computer encountered a possible motherboar[...]
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T roubleshooting 35 Error Messages CAUTION: Before you begin any of the proced ures in this section, follow the safety instructions that sh ipped with your computer . If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A UXILIARY DEVICE FAILURE — The touch pad or [...]
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36 T r oubleshooting CD DRIVE CONTROLLER FAILURE — The CD drive does not r espond to commands from the computer . D ATA ERROR — The har d drive cannot read the data. D ECREASING AVAILABLE MEMORY — One or mor e memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary , replace them. See your Service Man[...]
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T roubleshooting 37 H ARD - DISK DRIVE CONTROLLER FAILURE 0 — The har d drive does not respond to commands from the computer . Shut down the computer , remove the hard drive (see the Service Manual ), and boot the computer from a CD. Then, shut down the computer , reinstall the har d drive, and restart the computer . If the problem persists, try [...]
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38 T r oubleshooting K EYBOARD STUCK KEY FAILURE — F or external keyboar ds or keypads, check the cable connection. Restart the computer , and avoid touching the keyboar d or keys during the boot routine. R un the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). L ICENSED CONTENT IS NOT ACCESSIBLE IN M EDIA D [...]
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T roubleshooting 39 N O BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted. Contact Dell ( see "Contacting Dell" on page 65). N O TIMER TICK INTERRUPT — A chip on the system board may be malfunctioning. R un the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). N OT ENOUGH MEMORY OR[...]
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40 T r oubleshooting S EEK ERROR — The operating system cannot find a specific track on the har d drive. S HUTDOWN FAILURE — A chip on the system boar d may be malfunctioning. R un the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). T IME - OF - DAY CLOCK LOST POWER — System configuration settings ar e [...]
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T roubleshooting 41 A LERT ! P REVIOUS ATTEMPTS AT BOOTING THIS SY STEM HAVE FAILED AT CHECKPOINT [ NNNN ]. F OR HELP IN RESOLVING THIS PROBLEM , PLEASE NOTE THIS CHECKPOINT AND CONTACT D ELL T ECHNICAL S UPPORT — The computer failed to complete the start routine three c onsecutive times for the same error (see "Contacting Dell" on page[...]
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42 T r oubleshooting T roubleshooting Software and Hardware Problems If a device is either not detected d uring the operating system setup or is detected but incorrectly config ur ed, you can use the Hardware T roubleshooter to r esolve the incompatibility . T o start the Hardwar e T roubleshooter : Wi n d o w s X P : 1 Click Start → Help and Sup[...]
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T roubleshooting 43 See your Service Manual at support.dell.com to review your computer’s configuration information, and ensure th at the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting the Dell Diagnostic s From Y ou[...]
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44 T r oubleshooting 4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 5 Ty p e 1 to start the CD menu a nd press <Enter> to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer . 7 When the Del[...]
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T roubleshooting 45 • Ensure that any power strips being us ed ar e plugged into an electrical outlet and are turned on. • Ensure that the electrical outlet is working by testing it with another device, such as a lamp. • Ensure that the main power cable and front panel cable ar e securely connected to the system board (see your Service Manual[...]
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46 T r oubleshooting Memory Problems CAUTION: Before you begin any of the proc edures in this section, follow the safety information that shippe d with your computer . I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you ar e not using to see if that resolves the problem. • See the so[...]
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T roubleshooting 47 The computer stops responding NOTICE: Y ou may lose data if you are unabl e to perform an operating sy stem shutdown. T URN THE COMPUTER OFF — If you ar e unable to get a response by pressing a key on your k eyboard or moving your mo use, pr ess and hold the power button for at least 8 to 10 seconds (until t he computer turns [...]
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48 T r oubleshooting 2 In the We l c o m e screen, click Next . 3 F ollow the instructions on the screen. A solid blue screen appears T URN THE COMPUTER OFF — If you ar e unable to get a response by pr essing a key on your k eyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until t he computer turns off),[...]
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T roubleshooting 49 Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self -support inform ation, software updates, and health scans of your computing environment. Accessing the Dell Support Utility Access the [...]
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50 T r oubleshooting[...]
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Reinstalling Software 51 Reinstalling Software Drivers Identifying Drivers If you experience a problem with any de vice, identify whether the driver is the source of your problem and, if necessary , update the driver . Wi n d o w s X P : 1 Click Start → Control P anel . 2 Under Pick a Ca tegory , click P erformance and Maintenance , and click Sys[...]
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52 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell ™ computers. If you install drivers obtained from other sources, your computer might n ot work correctly . Returning to a Previous Device Driver V ersion Wi n d o w[...]
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Reinstalling Software 53 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically . If it does not, start Wi ndows Explorer , click your media drive directory to display the media conten ts, and then do uble-click the aut[...]
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54 Reinstalling Software 3 Double-click the type of device for wh ich you are installing the driver (for exa m p le , Audio or Vi d e o ). 4 Double-click the name of the device fo r which you are installing the driver . 5 Click the Driver tab → Update Driver → Browse my computer for driver software . 6 Click Browse and browse to the location to[...]
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Reinstalling Software 55 NOTICE: Make regular backups of your da ta files. Sy stem Restore does not monitor your data fi les or recover them. NOTE: The procedures in this document we re written for th e Windows default view , so they may not apply if you set your Dell™ comp uter to the Windows Classic view . Starting Sy stem Restore Wi n d o w s [...]
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56 Reinstalling Software Wi n d o w s Vi s t a : 1 Click Start . 2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next . Enabling Sy stem Restore NOTE: Windows Vista does not disable Sy st em Restore; regardless of low disk space. Therefore, the steps be low apply only to Windows XP [...]
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Reinstalling Software 57 3 In the System Recovery Option s window , select a k eyboard layout and click Next . 4 T o access the r ecovery options, log on as a local user . T o access the command prompt, type administrator in the user name field, then click OK . 5 Click Dell F actory Image Restore. NOTE: Depending upon your configurati on, you may n[...]
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58 Reinstalling Software T o reinstall W indows, you need the Dell™ Operating System media a nd the Dell Drivers and Utilities media. NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of th e computer . Use the Dell Drivers and Utilities media to load any required drivers. Depend ing on the region[...]
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Getting Help 59 Getting Help Obtaining Assistance CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and mode m cables from all electric al outlets. Follow the safety instructions that shippe d with your computer . If you experience a problem with yo ur computer , you can complete the following steps to diagnos[...]
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60 Getting Help NOTE: Some of the following serv ices are not alway s available in all locations outside the continental U.S. Call your loca l Dell representative for information on availability . T echnical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardwar e. Our support staff uses[...]
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Getting Help 61 • Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin Amer ica and Caribbean countries only) apsupport@dell.com (Asian/P acific countries only) • Dell Marketing and Sales e-mail addr esses apmarketing@dell.com (Asian/P acific countries only) sales_canada@dell.com (Canada on[...]
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62 Getting Help Product Information If you need information about additional products available from Dell, or if you would like to place an or der , visit the Dell website at www .dell.com . F or the telephone number to call for your regi on or to speak to a sales specialist, see "Contacting Dell" on page 65. Returning Items for W arranty[...]
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Getting Help 63 Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 64). If possible, turn on yo ur computer before you call Dell for assistance and call from a telephone at or near the computer . Y ou may be aske d to type some commands at the keyboard , relay detailed information during operations, or try[...]
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64 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (i f provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, version[...]
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Getting Help 65 Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options. A va[...]
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66 Getting Help[...]
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Finding Information 67 Finding Information NOTE: Some features or media may be optional and ma y not ship with your computer . Some features or media may n ot be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Service T ag/Express Ser vice Code The Service T ag/Expr ess Servic[...]
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68 Finding Information Safety , Regulatory , W arranty , and Support Documentation This type of information may have shipped with your comp uter or is available online. • W arranty information • T erms and Conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement Service [...]
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Index 69 Index B back view , 9 beep codes, 34 C computer specifications, 2 3 connecting AC adapter , 1 3 IEEE 1394 devices, 1 4 Internet, 1 6 network, 1 5 network cable, 1 4 USB devices, 1 4 contacting Dell, 59, 65 D Dell c o n t a c t i n g , 59, 65 F actory Image Restore, 5 6 software updates, 4 9 Support Utility , 4 9 Dell (continued) technical [...]
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70 Index E ergonomics information, 68 error messages beep codes, 3 4 power lights, 3 3 Express Service Code, 67 F F actory Image Restore, 56 F iles and Settings T ransfer W izard, 17 finding information, 67 front view , 7 I Internet connecting, 1 6 s e t t i n g u p , 16 W i-F i Catcher network locator , 1 1 wireless switch, 1 1 M media Drivers and[...]
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Index 71 S S.M.A.R.T , 41 Service Manual, 68 Service T ag, 67 setup computer , 1 3 Internet, 1 6 quick setup, 1 3 software p r o b l e m s , 47 reinstalling, 5 1 t r o u b l e s h o o t i n g , 47-48 updates, 4 8 specifications, 23 support, 59 contacting Dell, 6 5 DellConnect, 6 0 online services, 6 0 r e g i o n a l , 60 technical support and cust[...]
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72 Index W indows Vista (continued) returning to a pr evious device driver version, 5 2 System Restore, 5 4 W indows XP Device Driver Rollback, 5 2 F iles and Settings T ransfer W i z a r d , 17 reinstalling, 6 7 returning to a pr evious device driver version, 5 2 setting up Internet connection, 1 6 System Restore, 5 4 wizar d s F iles and Settings[...]