Dell Precision X001C manual

www .dell.com | support.dell.com Dell Precision™ M4400 Setup and Quick Reference Guide This guide provides a features over view , specifications, and quick setup, software, and troubleshooting inform ation for your computer . For more information about your operating sy st em, devices, and technologies, see the Dell T echnology Guide at support.d[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates eithe r potential damage to hardware or loss of data and tells you how to avoid the problem. A CAUTION indicates a potential for property damage, personal injury , or death. If you purchased a Dell?[...]

Contents 3 Contents 1 About Y our Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Battery Removal . . . . . . . . . . . . . . . . . . . . . 10 Wireless Switch and De ll™ Wi-Fi Catcher™ Network Locator . . . . . . . . . . . .[...]

4 Contents Error Messages . . . . . . . . . . . . . . . . . . . 35 Sy stem Messages . . . . . . . . . . . . . . . . . . 40 T roubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . . . . . . 42 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 42 T roubleshooting T ips . . . . . . . . . . . . . . . . . . . 44 Power Prob[...]

Contents 5 Product Information . . . . . . . . . . . . . . . . . . . 62 Returning Ite ms for W arr anty Repair or Credit . . . . . 62 Before Y ou Call . . . . . . . . . . . . . . . . . . . . . 63 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 65 7 Finding Information . . . . . . . . . . . . . . . . . 67 Index . . . . . . . . . . . . . . [...]

6 Contents[...]

About Y our Computer 7 About Y our Computer NOTE: For more information about the featu res of your computer , see the Dell™ T echnology Guide at support.dell.com . Front V iew 1 camera and microphone (optional) 2 display latch 3 display 4 keyboard status lights A 9 2 3 1 4 5 8 9 10 7 6 11 12 14 13 15 18 19 23 25 17 16 22 20 24 21[...]

8 About Y our Computer 5 keyboard 6 volume control buttons 7 Dell ControlPoint (DCP) button 8 power button 9 USB connectors (2) 10 a udio (line-out) and microphone (line-in) connectors 11 smart card slot 12 IEEE 1394a connector 13 wireless switch and Dell™ Wi-Fi Catcher™ Network Locator button 14 speaker 15 fingerprint reader (optional) 16 medi[...]

About Y our Computer 9 Back V iew CAUTION: Do not block, push objects into, or allow dust to accumula te in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the 1 SecureDigital (SD) card slot 2 ExpressCard slot 3 air vents 4 video connect[...]

10 About Y our Computer computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem w ith the fan or the computer . Battery Removal CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions that shipp ed with your computer . CAUTION: U[...]

About Y our Computer 11 Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator Use the wireless switch to enable or di sable wir eless network devices and the W i-F i Catcher Network L ocator to loca te networks. F or mor e information about the wire less switch and the W i-F i Catcher Network L ocator , see the Dell T echnology Guide on your[...]

12 About Y our Computer[...]

Setting Up Y our Computer 13 Setting Up Y our Computer Quick Setup CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions that sh ipped with your computer . CAUTION: The AC adapter works with electrica l outlets worldwide. However , power connectors and power strips vary among coun tries. Using an incompati[...]

14 Setting Up Y our Computer 2 Connect the network cable. 3 Connect USB devices, such as a mouse or k eyboard. 4 Connect IEEE 1394 devices, such as a D VD player .[...]

Setting Up Y our Computer 15 5 Open the computer display and pr ess the power button to turn on the computer . NOTE: It is recommended tha t you turn on and shut down your computer at least once before you install any cards or connect the compu ter to a docking device or other external device, such as a printer . 6 Connect to the Internet. See &quo[...]

16 Setting Up Y our Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection , connect a telephone line to the modem connect or on your computer and to the telephone wall connect[...]

Setting Up Y our Computer 17 4 Click Next . If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructio ns on the scr een to complete the setup. NOTE: If you do not know which type of conn ection to select, contact your ISP . 5 Click the appropriate option under How do you want to connect to the Int[...]

18 Setting Up Y our Computer NOTE: Y ou can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direc[...]

Setting Up Y our Computer 19 6 On the What do you want to transfer? scr een, select the items you want to transfer and click Next . After the information has been copied, the Completing the Collection Phase scre en appears. 7 Click Fi n i s h . T o transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer , [...]

20 Setting Up Y our Computer T o copy data from the old computer : 1 On the old computer , insert the wizard disk, and click Start → Ru n . 2 In the Open field on the Ru n window , browse to the path for fastwiz (on the appropriate removable media) and click OK . 3 On the F iles and Settings T ransfer Wizard welcome scr een, click Next . 4 On the[...]

Setting Up Y our Computer 21 Microsoft Windows V ista ® 1 Click the W indows Vista Start button , and then click T ransfer files and settings → Start Windows Easy T ransfer . 2 In the User Account Control dialog box, click Continue . 3 Click Start a new transfer or Continue a transfer in progress . 4 F ollow the instructions provided on the scre[...]

22 Setting Up Y our Computer[...]

Specifications 23 Specifications NOTE: Offerings may vary by region. Fo r more information regarding the configuration of yo ur computer , click Start → Help and Support and select the option to view information about your computer . Processor P rocessor type Intel ® Core™2 Quad Extr eme Edition processor L2 cache 12 MB F ront-side bus frequen[...]

24 Specifications Memory Memory module connector two DIMM slots Memory configurations 1 GB (1 DIMM or 2 DIMMs) 2 GB (1 DIMM or 2 DIMMs) 4 GB (1 DIMM or 2 DIMMs, Microsoft ® W indows Vista ® only) 8 GB (2 DIMMS, W indows Vista only) Memory type DDR II 800 MHz (if supported by chipset and/or processor combinati ons); non-ECC memory only . Minimum m[...]

Specifications 25 Mini-Card support (internal expansion slots) one dedicated Half -Mini-Car d slot for wireless local ar ea network (WLAN) one dedicated F ull-Mini-Card slot for wireless wide ar ea network (WW AN, Mobile Broadband) one dedicated F ull-Mini-Card slot for wireless personal ar ea network (WP AN, Bluetooth ® wir eless technology , or [...]

26 Specifications Vid eo Video type discrete har dwar e, supports OpenGL graphics Data bus PCI-E graphics x16 Video controller discr ete video: nVIDIA Quadro FX580M Video memory 512-MB OpenGL discr ete memory integrated on system board Video output VG A, DisplayP ort, Advanced E-P ort, an d E-P ort capability External video support VGA DisplayP ort[...]

Specifications 27 Display T ypes (active-matrix TFT) WXGA, WXGA+, WUXGA F orm factor 391 mm (15.4 inches), wide aspect (16:10 ratio) Maximum resolutions: WXGA CCFL 1280 x 800 with 18-bit color (262 K) WXGA+ WLED 1440 x 900 with 18-bit color (262 K) WUXGA CCFL /RGBLED 1920 x 1200 with 18-bit color (262 K) Refresh rate 60 Hz Operating angle 0 ° (clo[...]

28 Specifications T ouch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Wi d t h 65.8-mm (2.59-inches) sensor -active ar ea Height 38.5-mm (1.52-inches) rectangle Battery T ypes 6-cell "smart" lithium ion 9-cell "smart" lithium ion 12-cell "smart" polymer slice V oltage 11.1 VDC Dimensions, 6-cell lith[...]

Specifications 29 W att hours: 6-cell primary battery 56 Whr , 2.6 Ahr 9-cell high capacity battery 85 Whr , 2.6 Ahr (optional, in battery bay) NOTE: Battery operating time varies depending on operating conditions and can be significantly reduced under cer tain power -intensive conditions. Charge time (approximate): Computer off 1 hour to 80% capac[...]

30 Specifications 130- W Dell adapter P A-4E Input current Output current 2.5 A 6.7 A Dimensions Height 70.22 mm (2.76 inches) Wi d t h 146.64 mm (5.77 inches) Depth 16.3 mm (0.64 inch) T emperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Phy sical Height 27 mm (1.06 inches) front 34 mm (1.34 inche[...]

Specifications 31 Maximum vibration (using a random vibr ation spectrum that simulates user environment): Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (measured with har d drive in operating status and a 2 ms half -sine pulse for operating; also measur ed with hard drive in head-park ed position and a 2 ms halfsine pulse for storage): Operati[...]

32 Specifications[...]

T roubleshooting 33 T roubleshooting CAUTION: T o guard against the likelihood of elec tric shock, laceration by moving fan blades, or other expected injuries, alway s unplug your computer from the electrical outlet before opening the cover . CAUTION: Before you begin any of the proced ures in this section, follow the safety instructions that sh ip[...]

34 T roubleshooting Beep Codes Y our computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This s eries of beeps, called a beep code, identifies a problem. One possible beep co de consists of repetitive thr ee short beeps. This beep code tells you that the computer encountered a possible motherboard[...]

T roubleshooting 35 Error Messages CAUTION: Before you begin any of the proced ures in this section, follow the safety instructions that sh ipped with your computer . If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A UXILIARY DEVICE FAILURE — The touch pad or [...]

36 T roubleshooting CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to commands from the computer . D ATA ERROR — The hard drive cannot r ead the data. D ECREASING AVAILABLE MEMORY — One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary , replace them. See your Service Manual[...]

T roubleshooting 37 H ARD - DISK DRIVE CONTROLLER FAILURE 0— The har d drive does not r espond to commands from the computer . Shut down the computer , remove the hard drive (see your Service Manual at support.dell.com ), and boot the computer from a CD. Then, shut down the compu ter , reinstall the har d drive, and r estart the computer . If the[...]

38 T roubleshooting K EYBOARD STUCK KEY FAILURE — F or external k eyboar ds or k eypads, check the cable connection. Restart the computer , and avoid touching the keyboar d or keys during the boot routine. R un the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). L ICENSED CONTENT IS NOT ACCESSIBLE IN M EDIA D[...]

T roubleshooting 39 N O BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted. Contact Dell ( see "Contacting Dell" on page 65). N O TIMER TICK INTERRUPT — A chip on the system boar d may be malfunctioning. R un the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). N OT ENOUGH MEMORY O[...]

40 T roubleshooting S EEK ERROR — The operating system cannot find a specific track on the hard drive. S HUTDOWN FAILURE — A chip on the system boar d may be malfunctioning. R un the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). T IME - OF - DAY CLOCK LOST POWER — System configuration settings are cor[...]

T roubleshooting 41 A LERT ! P REVIOUS ATTEMPTS AT BOOTING THIS SY STEM HAVE FAILED AT CHECKPOINT [ NNNN ]. F OR HELP IN RESOLVING THIS PROBLEM , PLEASE NOTE THIS CHECKPOINT AND CONTACT D ELL T ECHNICAL S UPPORT — The computer failed to complete the start routine three c onsecutive times for the same error (see "Contacting Dell" on page[...]

42 T roubleshooting T roubleshooting Software and Hardware Problems If a device is either not detected d uring the operating system setup or is detected but incorrectly config ur ed, you can use the Hardware T roubleshooter to resolve the incompatibility . T o start the Har dwar e T roubleshooter: Wi n d o w s X P: 1 Click Start → Help and Suppor[...]

T roubleshooting 43 See your Service Manual at support.dell.com to review your computer ’s configuration information, and ensure th at the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting the Dell Diagnostic s From Y o[...]

44 T roubleshooting 4 Select the Boot from CD-ROM option from the menu that appears and pr ess <Enter>. 5 Ty p e 1 to start the CD menu a nd press <Enter> to proceed. 6 Select R un the 32 Bit Dell Diagnostics from the numbered list. If multiple versions ar e listed, select the version that is appropriate for your computer . 7 When the D[...]

T roubleshooting 45 • Ensur e that any power strips being us ed ar e plugged into an electrical outlet and are turned on. • Ensur e that the electrical outlet is working by testing it with another device, such as a lamp. • Ensur e that the main power cable and front panel cable are secur ely connected to the system boar d (see your Service Ma[...]

46 T roubleshooting Memory Problems CAUTION: Before you begin any of the proc edures in this section, follow the safety information that shippe d with your computer . I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you ar e not using to see if that r esolves the problem. • See the so[...]

T roubleshooting 47 The computer stops responding NOTICE: Y ou may lose data if you are unabl e to perform an operating sy stem shutdown. T URN THE COMPUTER OFF — If you are unable to get a r esponse by pr essing a k ey on your k eyboar d or moving your mo use, pr ess and hold the power button for at least 8 to 10 seconds (until t he computer tur[...]

48 T roubleshooting 2 In the welcome scr een, click Next . 3 F ollow the instructions on the screen. A solid blue screen appears T URN THE COMPUTER OFF — If you are unable to get a r esponse by pressing a ke y on your keyboar d or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until t he computer turns off), and [...]

T roubleshooting 49 Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self -support inform ation, softwar e updates, and health scans of your computing environment. Accessing the Dell Support Utility Access the[...]

50 T roubleshooting[...]

Reinstalling Software 51 Reinstalling Software Drivers Identifying Drivers If you e xperience a problem with any de vice, identify whether the driver is the source of your problem and, if necessary , update the driver . Wi n d o w s X P: 1 Click Start → Control P anel . 2 Under P ick a Category , click P erformance and Maintenance , and click Sys[...]

52 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell ™ computers. If you install drivers obtained from other sources, your computer might n ot work correctly . Returning to a Previous Device Driver V ersion Wi n d o w[...]

Reinstalling Software 53 2 When the Drivers and Utilities media installation program starts, follow the prompts on the scr een. NOTE: In most cases, the Drivers and Utilities program starts running automatically . If it does not, start Wi ndows Explorer , click your media drive directory to display the media conten ts, and then do uble-click the au[...]

54 Reinstalling Software 3 Double-click the type of device for wh ich you are installing the driver (for ex am p l e , Audio or Vi d e o ). 4 Double-click the name of the device fo r which you are installing the driver . 5 Click the Driver tab → Update Driver → Browse my computer for driver software . 6 Click Browse and browse to the location t[...]

Reinstalling Software 55 NOTICE: Make regular backups of your da ta files. Sy stem Restore does not monitor your data fi les or recover them. NOTE: The procedures in this document we re written for th e Windows default view , so they may not app ly if you set your computer to the Windows Classic view . Starting Sy stem Restore Wi n d o w s X P : NO[...]

56 Reinstalling Software Wi n d o w s Vi s t a : 1 Click Start . 2 In the Start Search box, type System Restore and pr ess <Enter>. 3 Click Undo my last restoration and click Next . Enabling Sy stem Restore NOTE: Windows Vista does not disable Sy st em Restore; regardless of low disk space. Therefore, the steps be low apply only to Windows XP[...]

Reinstalling Software 57 3 In the System Recovery Options window , select a keyboar d layout and click Next . 4 T o access the recovery options, log on as a local user . T o access the command prompt, type administrator in the user name field, then click OK . 5 Click Dell F actory Image Restore . NOTE: Depending upon your configurati on, you may ne[...]

58 Reinstalling Software NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer . Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer , or whether you re quested the media, the Dell Drivers and Utilities media[...]

Getting Help 59 Getting Help Obtaining Assistance CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and mode m cables from all electric al outlets. Follow the safety instructions that shippe d with your computer . If you e xperience a problem with yo ur computer , you can complete the following steps to diagno[...]

60 Getting Help NOTE: Some of the following serv ices are not alway s available in all locations outside the continental U.S. Call your loca l Dell representative for information on availability . T echnical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardwar e. Our support staff uses[...]

Getting Help 61 • Dell Support e-mail addr esses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin Amer ica and Caribbean countries only) apsupport@dell.com (Asian/P acific countries only) • Dell Mark eting and Sales e-mail addr esses apmarketing@dell.com (Asian/P acific countries only) sales_canada@dell.com (Canada [...]

62 Getting Help Product Information If you need information about additional products available from Dell, or if you would like to place an order , visit the Dell website at www .dell.com . F or the telephone number to call for your re gi on or to speak to a sales specialist, see "Contacting Dell" on page 65. Returning Items for W arranty[...]

Getting Help 63 Before Y ou Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’ s automated-support telephone sy stem direct y our call more efficiently . Y ou may also be asked for your Service T ag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnost[...]

64 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (i f provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you co nnected to a network? Y es No Network, versio[...]

Getting Help 65 Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options. A va[...]

66 Getting Help[...]

Finding Information 67 Finding Information NOTE: Some features or media may be optional and ma y not ship with your computer . Some features or media may n ot be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Serv ice T ag/Express Ser vice Code The Service T ag/Express Servic[...]

68 Finding Information Safety, Regulatory, W arranty, and Support Documentation This type of information may have shipped with your computer . F or additional regulatory information, see the Regulatory Compliance Homepage on www .dell.com at the following location: www .dell.com/regulatory_compliance. • W arranty information • T erms and Condit[...]

Index 69 Index B back view , 9 battery re moval, 1 0 beep codes, 34 C computer specifications, 2 3 connecting AC adapter , 1 3 IEEE 1394 devices, 1 4 Internet, 1 6 network, 1 5 network cable, 1 4 USB devices, 1 4 contacting Dell, 59, 65 D Dell c o n t a c t i n g , 59, 65 software updates, 4 9 Support Utility , 4 9 Dell (continued) technical suppor[...]

70 Index E er gonomics information, 68 error messages beep codes, 3 4 p o w e r l i g h t s , 9, 33 Expr ess Service Code, 67 F F iles and Settings T ransfer Wi z a r d , 1 7 finding information, 67 I Internet connecting, 1 6 setting up, 1 6 M media Drivers and Utilities, 6 7 operating system, 6 7 memory troubleshooting, 4 6 N networks connecting, [...]

Index 71 R r einstalling drivers and utilities, 5 2 software, 5 1 S S.M.A.R.T , 41 Service Manual, 68 Service T ag, 67 setup computer , 1 3 Internet, 1 6 quick setup, 1 3 softwar e problems, 4 7 reinstalling, 5 1 t r o u b l e s h o o t i n g , 47-48 updates, 4 8 specifications, 23 support, 59 contacting Dell, 6 5 DellConnect, 6 0 online services, [...]

72 Index W W indows License label, 68 W indows Vista Dell F actory Image Restore, 5 6 Device Driver Rollback, 5 2 P rogram Compatibility wizard, 4 7 r einstalling, 6 7 r eturning to a pr evious device driver version, 5 2 System Restore , 5 4 W indows XP Device Driver Rollback, 5 2 F iles and Settings T ransfer Wi z a r d , 1 7 r einstalling, 6 7 r [...]