Dell R710 manual

Dell™ PowerEdge™ R710 Sy stems Hardware Owner’ s Manual[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make better use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A W ARNING indicates a potential for property damage, personal injury , or death. ____________________ Info[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . 11 Accessing Sy stem Features During Startup . . . . . . 11 Front-Panel Featu res and Indicators . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 15 Home Screen . . . . . . . . . . . . . . . . . . . . 16 Setup Menu . . . . . . . . . . . . . . [...]

4 Contents 2 Using the Sy stem Setup Program and UEFI Boot Manager 55 Choosing the Sy stem Boot Mode . . . . . . . . . . . . 55 Entering the Sy stem Setup Program . . . . . . . . . . . 56 Responding to Error Messages . . . . . . . . . . 56 Using the Sy stem Setup Program Navigation Key s . . . . . . . . . . . . . . . . . . 56 Sy stem Setup Options [...]

Contents 5 Entering the iDRAC Confi guration Utility . . . . . . 74 3 Installing Sy stem Components . . . . . . . . 75 Recommended T ools . . . . . . . . . . . . . . . . . . 75 Inside the Sy stem . . . . . . . . . . . . . . . . . . . . 75 Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 77 Removing the Front Bezel . . . . . . . . . . . . [...]

6 Contents Internal SD Module . . . . . . . . . . . . . . . . . . . 88 Installing the Internal SD Module . . . . . . . . . 88 Removing the Inte rnal SD Module . . . . . . . . . 90 Internal SD Flash Card . . . . . . . . . . . . . . . . . . 90 Installing the Internal SD Flash Card . . . . . . . . 90 Removing the Internal SD Flash Card . . . . . . . 9[...]

Contents 7 Internal T ape Backup Unit . . . . . . . . . . . . . . . 107 Installing the T ape Backup Unit . . . . . . . . . . 107 Removing the T ape Backup Unit . . . . . . . . . . 110 Integrated Storage Controller Card . . . . . . . . . . . 111 Removing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . 112 Installing the [...]

8 Contents Removing Memory Modules . . . . . . . . . . . . 136 Processors . . . . . . . . . . . . . . . . . . . . . . . . 137 Removing a Processor . . . . . . . . . . . . . . . 137 Installing a Processor . . . . . . . . . . . . . . . 140 Sy stem Battery . . . . . . . . . . . . . . . . . . . . . . 141 Replacing the Sy stem Battery . . . . . . . . . [...]

Contents 9 T roubleshooting a NIC . . . . . . . . . . . . . . . . . . 155 T roubleshooting a W et Sy stem . . . . . . . . . . . . . 156 T roubleshooting a Damaged Sy stem . . . . . . . . . . 157 T roubleshooting the Sy stem Battery . . . . . . . . . . 158 T roubleshooting Power Supplies . . . . . . . . . . . . 158 T roubleshooting Sy stem Cooling P[...]

10 Contents Sy stem Diagnostics T esting Options . . . . . . . . . . 174 Using the Custom T est Options . . . . . . . . . . . . . 175 Selecting Devices for T esting . . . . . . . . . . . 175 Selecting Diagnostics Options . . . . . . . . . . . 175 Viewing Information and Results . . . . . . . . . . 176 6 Jumpers and Connectors . . . . . . . . . . . [...]

About Y our Sy stem 11 About Y our Sy stem Accessing Sy stem Features During Startup The following keystrok es provide access to system features during startup. Key stroke Description <F2> Enters the System Setup progra m. See "Using the System Setup P rogram and UEFI Boot Manager." <F10> Enters System Serv ices, which opens t[...]

12 About Y our Sy stem Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators (2.5-Inch Chassis) Figure 1-2. Front-Panel Features and Indicators (3.5-Inch Chassis) 10 11 9 1 4 5 78 3 6 2 1 4 5 79 8 3 10 6 2[...]

About Y our Sy stem 13 Item Indicator , Button, or Connector Icon Description 1 Information tag A slide-out label panel for system information including the Express Service tag, Embedded NIC1 MAC address, and iDR A C6 Enterprise card MAC addr ess. 2 P ower-on indicator , power button The power -on indicator lights when the system power is on. The p[...]

14 About Y our Sy stem 6 LCD menu buttons Allows you to navigate the control panel LCD menu. 7 LCD panel P rovides system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text. [...]

About Y our Sy stem 15 LCD Panel Features The system's LCD panel provides system information and status messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" for information on specific status codes. The LCD backlight lights blue during no rmal operating conditions an[...]

16 About Y our Sy stem Home Screen The Home screen displays user -config urable information about the system. This screen is displayed during norm al system operation when ther e ar e no status messages or errors present. W hen the system is in standby , the LCD backlight turns off after five minutes of inactivity if there ar e no error messages. P[...]

About Y our Sy stem 17 Vie w M en u Option Description DRA C IP Displays the IPv4 or IPv6 addresses for the iDRA C6. Addresses include DNS ( P rimary and Secondary ), Gateway , IP , and Subnet (IPv6 does not have Subnet). MAC Displays the MAC addr esses for DR AC , iSCSI n , or NET n . Name Displays the name of the Host , Model , or User String for[...]

18 About Y our Sy stem Hard-Drive Indicator Patterns for RAID Figure 1-4. Hard-Drive Indicators 1 drive-activity indicator (green) 2 d rive-status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for r emoval Off Drive ready for insertion or r emoval NOTE: Th[...]

About Y our Sy stem 19 Back Panel Features and Indicators Figure 1-5. Back Panel Features Blinks green, amber , and off Drive predicted failur e Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Item Indicator , Button, or Connector Icon Description 1 PCIe slot 1 PCI Express (Generation 2[...]

20 About Y our Sy stem 4 PCIe slot 4 PCIe x8-link Gen 2 expansion slot (full- height, 24.13-cm [9.5-in] length) 5 power supply 1 (PS1) 870- W or 570- W power supply 6 power supply 2 (PS2) 870- W or 570- W power supply 7 system identification button The identification buttons on the front and back panels can be used to locate a particular system wit[...]

About Y our Sy stem 21 Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. Redundant power supplies have an in dicator that shows whether power is present or whether a power fault has occurr ed. • Not lit — AC power is not connected. • Green — In standby mo[...]

22 About Y our Sy stem Figure 1-6. Power Supp ly Status Indicator NIC Indicator Codes Figure 1-7. NIC Indicators 1 power supply status 1 link indicator 2 activity indicator Indicator Description Link and activity indicators are off The NIC is not connected to the network. 1 1 2[...]

About Y our Sy stem 23 LCD Status Messages The LCD messages consist of brief text messages that r efer to events r ecorded in the System Event Log (SEL). F or infor mation on the SEL and configuring system management settings, see t he systems management software documentation. NOTE: If your sy stem fails to boot, press the Sy stem ID button for at[...]

24 About Y our Sy stem T able 1-1. LCD Status Messages Code T ext Cause C orrective Actions E1000 Failsafe voltage error. Contact support. Check the system event log for critical failure events. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E1114 Ambient Temp exceeds allo[...]

About Y our Sy stem 25 E1229 CPU # VCORE Regulator failure. Reseat CPU. Specified processo r VCORE voltage regulator has failed. Reseat the processor(s). See "T roubleshooting the P rocessor(s)." If the problem persists, see "Getting Help." E122A CPU # VTT Regulator failure. Reseat CPU. Specified processo r VTT voltage regulator[...]

26 About Y our Sy stem E1313 Fan redundancy lost. Check fans. The system is no longer fan redundant. Another fan failure would put the system at risk of over - heating. Check LCD for additional scrolling messages. See "T roubleshooting a F an." E1410 System Fatal Error detected. A fatal system error has been detected. Check LCD for additi[...]

About Y our Sy stem 27 E1420 CPU Bus parity error. Power cycle AC. The system BIOS has reported a processor bus parity error . Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E1422 CPU # machine check error. Power cycle AC. The system BIOS has reported a machine check error[...]

28 About Y our Sy stem E1620 Power Supply # (### W) AC power error. Check PSU cables. Specified power supply's AC input is outside of the allowable range. Check the AC power source for the specified power supply . If the problem persists, see "T roubleshooting P ower Supplies." E1624 Lost power supply redundancy. Check PSU cables. Th[...]

About Y our Sy stem 29 E1711 PCI parity error on Bus ## Device ## Function ## The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expans ion cards. If the problem persists, see "T roubleshooting Expansion Cards." PCI parity err[...]

30 About Y our Sy stem E1715 Fatal I/O Error. Review & clear SEL. The system BIOS has determined there has been a fatal error in the system. Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help." E1716 Chipset IERR B[...]

About Y our Sy stem 31 E171F PCIe fatal error on Bus ## Device ## Function ## The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expans ion cards. If the problem persists, see "T roubleshooting Expansion Cards." PCIe fatal err[...]

32 About Y our Sy stem E1A14 SAS cable A failure. Check connection. SAS cable A is missing or bad. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help." E1A15 SAS cable B failure. Check connection. SAS cable B is missing or bad. Reseat the cable. If the problem persists, replace cable. If t[...]

About Y our Sy stem 33 E2014 CMOS RAM failure. Power cycle AC. CMOS failure. CMOS RA M not functioning properly . Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E2015 DMA Controller failure. Power cycle AC. DMA controller failure. Remove AC power to the system for 10 secon[...]

34 About Y our Sy stem E201A SuperIO failure. Power cycle AC. SIO failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E201B Keyboard Controller error. Power cycle AC. Keyboar d controller failur e. Remove AC power to the system for 10 seconds and restart the system. If[...]

About Y our Sy stem 35 E2022 General failure during POST. Check screen message. General failure after video . Check screen for specific error messages. E2023 BIOS unable to mirror memory. Check DIMMs. The system BIOS could not enable memory mirroring because of a faulty memory module or an invalid memory configuration. See "T roubleshooting Sy[...]

36 About Y our Sy stem I1911 LCD Log Full. Check SEL to review all Errors. LCD overflow message. A maximum of ten error messages can display sequentially on the LCD. The eleventh message instructs the user to check the SEL for details on the events. Check the SEL for details on the events. Remove AC power to the system for 10 seconds or clear the S[...]

About Y our Sy stem 37 Sy stem Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a sy stem message not listed in the table, check the documentation for the applic ation that is running when the message appears or the operating sy stem's documentation for an explanation of th[...]

38 About Y our Sy stem Alert! iDRAC6 not responding. Rebooting. The iDR AC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization. The system will reboot. W ait for the system to reboot. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system b[...]

About Y our Sy stem 39 Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just [...]

40 About Y our Sy stem BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help." Caution! NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is installed in the clear setting. CMOS has been cleared. Move the NVRAM_CLR jumper to the default position (pins 3 an[...]

About Y our Sy stem 41 Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed. The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non-UEFI. Ensure that the boot mode is set correctly and that the proper b[...]

42 About Y our Sy stem Gate A20 failure F aulty keyboar d controller ; faulty system board. See "Getting Help." General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem. Invalid configurati[...]

About Y our Sy stem 43 Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. The USB ports are disabled in the system BIOS. P ower down and restart the system from the power button, and th en enter the System Setup program to en[...]

44 About Y our Sy stem Memory odd/even logic failure at address, read value expecting value F aulty or improperly installed memory modules. See "T roubleshooting System Memory." Memory write/read failure at address , read value expecting value F aulty or improperly installed memory modules. See "T roubleshooting System Memory." [...]

About Y our Sy stem 45 No boot device available F aulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key , CD, or hard drive. If the problem persists, see "T roubleshooting an Internal SD Card," "T roubleshooting a USB Device," "T roubleshootin[...]

46 About Y our Sy stem Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board. Install the NVR AM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See F igure 6-1 for jumper location. If the problem persists, see "T roubleshooting Expansion Cards." Quad rank DIMM detect[...]

About Y our Sy stem 47 SATA port x device auto- sensing error SATA port x device configuration error SATA port x device error The drive connected to the specified SA T A port is faulty . Replace the faulty drive. Sector not found Seek error Seek operation failed F aulty hard drive, USB device, or USB medium. Replace the USB medium or device. Ensure[...]

48 About Y our Sy stem The following DIMMs should match in geometry: x , x , ... Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines." The followin[...]

About Y our Sy stem 49 Timer chip counter 2 failed F aulty system board. See "Getting Help." TPM configuration operation honored. System will now reset. A TPM configuration command has been entered. The system will reboot and ex ecute the command. Information only . TPM configuration operation is pending. Press (I) to Ignore OR (M) to Mod[...]

50 About Y our Sy stem Unable to launch System Services image. System halted! System halted after F10 keystrok e because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update the Unified Server Configurator repository to the latest software to r estore full f[...]

About Y our Sy stem 51 Unused memory detected. DIMM’s installed in the following slot are not available when in mirror or 128-bit advanced ECC modes: x , x , x The memory configuration is not optimal for mirroring or Advanced ECC Memory Mode. Modules in the specified slots are unused. Reconfigure the memory for Memory Mirroring or Advanced ECC Me[...]

52 About Y our Sy stem Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any sys[...]

About Y our Sy stem 53 W arning Messages A warning message alerts you to a poss ible problem and prompts you to respond befor e the system continues a ta sk. F or example, befor e you format a drive, a message will warn you that yo u may lose all data on the drive. W arning messages usually interrupt the ta sk and r equire you to r espond by typing[...]

54 About Y our Sy stem Other Information Y ou May Need WARNING: See the safety and regulatory information that shipped with your sy stem. Warranty inform ation may be included within that document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. •T h e Getting[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 55 Using the Sy stem Setup Program and UEFI Boot Manager The System Setup program is the BIOS pr ogram that enables you to manage your system hardwar e and specify BIOS-l evel options. F rom the System Setup program, you can: • Change the NVR AM settings after you add or remove har dware • [...]

56 Using the Sy stem Setup Prog ram and UEFI Boot Manager Entering the Sy stem Setup Program 1 T urn on or restart your system. 2 P r ess <F2> after you see the following message: <F2> = System Setup NOTE: The sy stem will not respond unti l the USB keyboard is active. If your operating system begins to lo ad before you pr ess <F2>[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 57 Sy stem Setup Options Main Screen Figure 2-1. Main Sy stem Setup Program Screen NOTE: The options for the Sy stem Setup pr ogram change base d on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed under their respective options in the following sections, where app[...]

58 Using the Sy stem Setup Prog ram and UEFI Boot Manager SA T A Settings Displays a screen to enable or disable the integrated SA T A controller and ports. See "SA T A Settings Screen." Boot Settings Displays a scr een to specify the boot mode (BIOS or UEFI). F or BIOS boot mode , you can also specify the boot devices. See "Boot Set[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 59 Memory Settings Screen F1/F2 P rompt on Error ( Enabled default) Enables the system to halt on errors during POST , which allows the user to obs erve events that may scroll by unnoticed during normal POST . The user can press <F1> to continue or <F2> to enter the System Setup pro[...]

60 Using the Sy stem Setup Prog ram and UEFI Boot Manager Processor Settings Screen SA T A Settings Screen Option Description 64-bit Specifies if the processor(s) support 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor ( Enabled default) On processors that support Simul[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 61 Boot Settings Screen Po r t B ( Off default) Aut o enables BIOS support for the device attached to SA T A port B. Off disables BIOS support for the device. Option Description Boot Mode ( BIOS default) CAUTION: Switching the boot mode could prevent the sy stem from booting if the operating sy[...]

62 Using the Sy stem Setup Prog ram and UEFI Boot Manager Integrated Devices Screen Boot Sequence Retry ( Disabled default) If this field is enabled and the system has failed to boot, the system will reattempt to boot after 30 seconds. Option Description Integrated SAS/R AID Controller ( Enabled default) Enables or disables the i ntegrated storage [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 63 PCI IRQ Assignments Screen Serial Communication Screen OS W atchdog Timer ( Disabled default) Sets a timer to monitor the op erating system for activity , and aids in recovery if the system stops r esponding. When Enabled , the operating system is allowed to initialize the timer . When Disab[...]

64 Using the Sy stem Setup Prog ram and UEFI Boot Manager Embedded Server Management Screen Serial P ort Address ( Serial Device 1=COM1, Serial Device2=COM2 default) Sets the serial port addresses for the two serial devices. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). T o use console redirection by SOL, configure the same port[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 65 Power Management Screen Option Description P ower Management Options ar e OS Control , Active P ower Controller , Custom , or Maximum P erformance . F or all but the Custom setting, the BIOS pre-configur es the power settings on this screen as follows: • OS Control sets the CPU power to OS[...]

66 Using the Sy stem Setup Prog ram and UEFI Boot Manager Sy stem Security Screen Option Description System P assword Displays the current status of the passwor d security feature and allows a new system passwor d assignment and verification. NOTE: See "Using the Sy stem Password" for more information. Setup P assword Restricts access to [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 67 Exit Screen P r ess <Esc> to exit the System Setup program; the Exit scr een displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup TPM Clear ( No default) CAUTION: Clearing the TPM will lose all encryption key s in the TPM. This opti on prevents booting t[...]

68 Using the Sy stem Setup Prog ram and UEFI Boot Manager Entering the UEFI Boot Manager NOTE: Operating sy stems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Server ® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating sy stems can only be installed from the BIOS boot mode. NOTE: The Boot Mode [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 69 UEFI Boot Manager Screen UEFI Boot Settings Screen Sy stem Utilities Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order . If the boot attempt fails, the system will continue with the next item in the boot order until the b[...]

70 Using the Sy stem Setup Prog ram and UEFI Boot Manager Sy stem and Setup Password Features NOTE: For a forgotten password, see "D isabling a Forgotten Password." Y our system is shipped without the system password featur e enabled in BIOS. CAUTION: Anyone can access the data stored on your sy stem if the sy stem is running and unattend[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 71 2 Highlight the System P assword option and press <Enter>. 3 T ype your new system password. Y ou can use up to 32 char acters in your passwor d. As you type, placeholders appear in the field. The password assignment is not case-se nsitive. T o erase a character , press <Backspace&g[...]

72 Using the Sy stem Setup Prog ram and UEFI Boot Manager If an incorrect system passwor d is ent ered, the system displays a message and prompts you to re-enter your passwor d. Y ou have three attempts to enter the correct passwor d. After the thir d unsucces sful attempt, the system displays an error message that the system has halted and must be[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 73 The password assignment is not case-sensitive. T o erase a character , press <Backspace> or the left-arrow key . When you verify the password, the Setup P assword changes to Enabled . The next time you enter the System Setu p program, the system prompts you for the setup password. A ch[...]

74 Using the Sy stem Setup Prog ram and UEFI Boot Manager • Enable a LAN Platform Event T rap (PET) destination. • Attach or detach the Virtual Media devices. • Change the administrative username and password and manage user privileges. • View System Event Log (SEL) messages or clear messages from the log. F o r additional information on us[...]

Installing Sy stem Components 75 Installing Sy stem Components Recommended T ools • Key to the system k eylock • #1 and #2 Phillips screwdrivers • W rist grounding strap • T8, T10, and T15 T orx drivers Inside the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and [...]

76 Installing Sy stem Components Figure 3-1. Inside the Sy stem (2.5-Inch Hard-Drive Chassis) 1 USB connector for optional internal USB key 2 Internal SD Module 3 hot-swappable cooling fans (4 or 5) 4 memory modules (u p to 18 total, 9 for each processor) 5 processors (1 or 2) 6 power supply bay s (2) 7 riser 2 (PCIe slots 3 and 4) 8 riser 1 (PCIe [...]

Installing Sy stem Components 77 Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons ar e accessible through the front bezel. See F igure 3-2. Removing the Front Bezel 1 Using the system key , unlock the bezel. 2 P ull up on the release latch ne xt t[...]

78 Installing Sy stem Components Installing the Front Bezel 1 Insert the hinge tab on the right of the bezel into the slot on the right side of the system front panel. 2 Rotate the left side of the bezel toward the system. 3 P r ess the bezel to the system to engage the latch. Information T ag The information tag is a slide-out label panel for syst[...]

Installing Sy stem Components 79 Opening and Closing the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not [...]

80 Installing Sy stem Components Figure 3-3. Removing or Installing the Cover Hard Drives Depending on your chassis and backplane, your system has one of the following configurations: • Eight 2.5-inch drive bays • F our 3.5-inch drive bays with a flex bay for the optional tape backup unit • Six 3.5-inch drive bays without the flex bay All cha[...]

Installing Sy stem Components 81 All drives are installed at the front of the system and connect to the system board through the SAS backplane. Har d drives ar e supplied in special hot- swappable hard-drive carriers th at fit in the har d-drive bays. CAUTION: Before attempting to remove or ins tall a drive while the sy stem is running, see the doc[...]

82 Installing Sy stem Components Figure 3-4. Removing and Ins talling a Hard Drive Blank Installing a Hard-Drive Blank Align the hard-drive blank with the dr ive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating sy stem supports hot-swap drive re[...]

Installing Sy stem Components 83 If the drive has been online, the green activity/ fault indicator will flash as the drive is powered down. When the d rive indicators ar e off, the drive is rea dy for rem ova l. 3 P ress the button on the front of the drive carrier and open the drive carrier release handle to r elease the drive. See Fi g u r e 3 - [...]

84 Installing Sy stem Components Figure 3-5. Installing a Hot-Swap Hard Drive 3 Install the hot-swap hard drive. a P ress the button on the front of the drive carrier and open the handle. b Insert the hard-drive carrier int o the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 If applicable, inst[...]

Installing Sy stem Components 85 3 Attach the four screws to secur e the har d drive to the hard-drive carrier . Figure 3-6. Installing a Hard Drive into a Drive Carrier 1 hard-drive carrier 2 screws (4) 3 hard drive 4 SAS screw hole 1 3 2 4[...]

86 Installing Sy stem Components Power Supplies Y our system supports the following power supply modules: • 570- W Energy Smart power supply • optional 870- W High Output power supply NOTE: The power supply label specif ies the maximum power output. NOTE: The sy stem does not support a mixed in stallation of High Output and Energy Smart power s[...]

Installing Sy stem Components 87 Figure 3-7. Removing and Installing a Power Supply Replacing a Power Supply 1 On a system with redundant power su pplies, verify that both power supplies are the same type and h ave the same maximum output power . NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 Slide the new po[...]

88 Installing Sy stem Components NOTE: When installing, hot-swapping, or hot- adding a new power supply , allow several seconds for the sy stem to recogn ize the power supply and determine its status. The power -supply status indicator turns green to signi fy that the power supply is functioning properly (see Figure 1-6). Removing the Power Supply [...]

Installing Sy stem Components 89 Figure 3-8. Removing or Installing the Internal SD Module 4 Connect the internal SD module cable to the connector on the control panel board. See F igure 3-8. 5 Close the system. See "Closing the System." 6 Reconnect the system and peripherals to their power sources, and turn them on. 1 latch 2 internal SD[...]

90 Installing Sy stem Components Removing the Internal SD Module CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not [...]

Installing Sy stem Components 91 3 Locate the SD card connector on t he internal SD module and, with the label side facing up, insert the cont act-pin end of the card into the slot. See F igure 3-8. NOTE: The slot is keyed to ensure correct insertion of the card. 4 P ress the car d into the card slot to lock it into place. 5 Close the system. See &[...]

92 Installing Sy stem Components CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covere[...]

Installing Sy stem Components 93 Internal USB Cable Removing the Internal USB Cable CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to ser[...]

94 Installing Sy stem Components 8 Close the system. See "Closing the System." 9 Reconnect the system and peripherals to their power sources, and turn them on. Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) The optional iDR AC6 Enterprise car d pr ovides a set of advanced featur es for managing the server r[...]

Installing Sy stem Components 95 6 Reinstall all expansion car ds in e xpansion-card riser 1. See "Installing an Expansion Card." 7 Close the system. See "Closing the System." 8 Reconnect the system and peripherals to their power sources, and turn them on. Figure 3-10. Removing and Installing the iDRAC6 Enterprise Card Removing [...]

96 Installing Sy stem Components 3 If installed, remove all e xpansion car ds from e xpansion-card riser 1. See "Removing an Expansion Card." 4 Remove the VFlash media card (if installed) from the iDR AC6 Enterprise card. See "VFlash Media (Optional)." 5 If present, disconnect the Ethernet cable from the iDR A C6 Enterprise card[...]

Installing Sy stem Components 97 NIC Hardware Key iSCSI and other future functionalities for the system’s embedded NICs ar e enabled by installing an optional NI C hardwar e k ey in the ISCSI_KEY socket on the system board. CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simp[...]

98 Installing Sy stem Components Figure 3-11. Removing or Installing a NIC Hardware Key 5 Close the system. See "Closing the System." 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. Cooling Shroud The system provides a cooling shroud th at directs airflow from the cooling fans over the syst[...]

Installing Sy stem Components 99 CAUTION: Never operate your sy stem with the cooling shroud removed. Overheating of the sy stem can deve lop quickly resulting in a shutdown of the sy stem and the loss of data. Removing the Cooling Shroud 1 T urn off the system, including any attached peripherals, and disconnect the system from the electrical outle[...]

100 Installing Sy stem Components Installing the Cooling Shroud 1 Align the tabs on the right side of the cooling shroud with the cutouts in the right chassis wall. 2 Lower the right end of the shroud into the chassis cutouts and rotate the left end down inside the left chassis wall. 3 Close the system. See "Closing the System." 4 Reconne[...]

Installing Sy stem Components 101 WARNING: Use caution when handling the fan until the fan blades stop spinning. 2 P ress the r elease tab while grasping th e ends of the fan and lift the fan straight up from the fan bracket. See F igure 3-13. Figure 3-13. Removing and Installing a Cooling Fan Replacing a Cooling Fan 1 Align the fan plug with the c[...]

102 Installing Sy stem Components Removing the Fan Bracket CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not author[...]

Installing Sy stem Components 103 Figure 3-14. Removing and Ins talling the Processor Fan Bracket Replacing the Fan Bracket 1 Align the fan bracket down onto the brack et base so that the mounting pins fit correctly into the brack et base. See F igure 3-14. 2 Insert the bracket and engage the r elease levers to lock it in place. 3 If removed, r e p[...]

104 Installing Sy stem Components NOTE: DVD devices are data only . Removing the Optical Drive CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage[...]

Installing Sy stem Components 105 7 If not already done, connect the po wer and interface cables from the optical drive to the system board connectors. a Connect the power cable to the D VD/TBU_PWR connector on the front of the system board below the fan brack et. See F igure 6-2 for the location of the connector . b Route the interface cable along[...]

106 Installing Sy stem Components Figure 3-16. Routing the Optical Drive Cable (2.5-inch Hard-Drive Chassis) 1 optical drive connector 2 DVD/TBU_PWR connector 3 SA T A_A connector 4 cable retention bracket 1 4 3 2[...]

Installing Sy stem Components 107 Figure 3-17. Routing the Optical Drive Cable (3.5-inch Hard -Drive Chassis) Internal T ape Backup Unit An optional internal tape backup unit can be installed in a chassis that has a flex bay . The tape backup unit connects either to the SAT A controller on the system board for a SA T A device, or to the SCSI contro[...]

108 Installing Sy stem Components support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty . Read and follow the safety instructions th at came with the product. 1 T urn off the system, including any at tached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "[...]

Installing Sy stem Components 109 Figure 3-18. Preparing the T ape Backup Unit and T ray (3.5-in HDD Chassis Only) 6 Install the slide rails or tray on the tape backup unit. F igure 3-18 shows the 3.5-inch tray installation. 7 Align the tape backup unit with the flex bay and slide the unit in until the locking mechanism engages. See F igure 3-19. 8[...]

110 Installing Sy stem Components 10 Connect the other end of the power cable to the D VD/TBU_PWR connector on the system board. See F igure 6-2. 11 Connect the interface cable to the back of the tape backup unit. 12 Connect the other end of the interface cable to the appropriate controller . a F or a SCSI device, connect to th e SCSI controller e [...]

Installing Sy stem Components 111 8 Insert the assembled blank tray into the flex bay and slide the unit in until the locking mechanism engages. 9 Close the system. See "Closing the System." 10 Reconnect your system and peripherals to their electrical outlets, and turn on the system. Figure 3-19. Removing and Installing the T ape Backup U[...]

112 Installing Sy stem Components Removing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servi[...]

Installing Sy stem Components 113 Figure 3-20. Installing a Storage Controller Card 3 Slide the storage controller ’s car d edge connector into the car d slot on the riser until the card is fully seated. See F igure 3-20. 4 Connect the SAS_0 cable to the stora ge controller ’s SAS_0 connector , and connect the SAS_1 cable to the controller ’s[...]

114 Installing Sy stem Components 6 If not already done, route the interface and R AID battery cables in the cable path inside the right interior wall of the chassis beneath the cable retention brack et. See "Cable Routing" and F igure 3-21 through F igure 3-23. 7 Connect the SAS A cable to the SAS A connector on the backplane and, if app[...]

Installing Sy stem Components 115 Figure 3-22. Storage Controller Card Ca bling (Six 3.5-in Hard-Drive Chassis) 1 RAID battery (PERC only) 2 SA S B connector on backplane 3 SAS A connector on backpl ane 4 cable retention bracket 5 integrated storage controller card 6 SAS_0 connector 7 SAS_1 connector 8 RAID ba ttery connector (PERC only) 2 7 4 3 5 [...]

116 Installing Sy stem Components Figure 3-23. Storage Controller Card Ca bling (Four 3.5-inch Hard Drive Chassis) RAID Battery The information in this section applies only to systems with the optional PERC controller car d. Removing a RAID Battery 1 P ull back gently on the right edge of the battery bay and draw out the R AID battery from the batt[...]

Installing Sy stem Components 117 Installing a RAID Battery 1 Connect the battery cable to the connector on the battery . 2 Locate the battery bay on top of the hard drive bays. See F igure 3-1. 3 W ith the cable oriented toward the ba ck, angle the left side of the R AID battery into the left side of th e battery bay . See F igure 3-24. 4 Rotate t[...]

118 Installing Sy stem Components Cable Routing Cables that extend through the system front-to-back ar e routed along a cable path within the interior right wall of the system chassis. The cables are secured by a cable r etention bracket that attaches to the inner wall. Removing the Cable Retention Bracket 1 Remove the cooling shroud. See "Rem[...]

Installing Sy stem Components 119 Installing the Cable Retention Bracket 1 Insert the hooks and tabs of the cable retention brack et into the slots in the chassis wall and slide the bracket back until the latch engages. 2 Install the cooling fan bracket. See "Replacing the F an Brack et." 3 Install the cooling shroud. S ee "Installin[...]

120 Installing Sy stem Components • When the optional x16-link riser is installed, slot 4 is not available. • The expansion-car d slo ts are not hot-swappable. • Besides the integrated storage cont roller , the system supports a maximum of two PERC or SAS controller e x pansion car ds to manage external storage. CAUTION: T o ensure proper coo[...]

Installing Sy stem Components 121 NOTE: Before installing any expansion cards, see "Expansion Card Installation Guidelines." NOTE: The procedure for installing expansion cards into risers 1 and 2 is the same except that slots 3 and 4 on riser 2 have card- edge guides for in stalling 24.13-cm (9.5-in) expansion cards. 1 Unpack the expansio[...]

122 Installing Sy stem Components Removing an Expansion Card CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not auth[...]

Installing Sy stem Components 123 Figure 3-26. Removing or Installing an Expansion Card Removing Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service[...]

124 Installing Sy stem Components 2 Open the system. See "Opening the System" on page 79. 3 Disconnect all cables connected to the expansion car d. 4 Remove all expansion car ds from the e xpansion-card riser . See "Removing an Expansion Card" on page 122. 5 P r ess the tab at the bottom of the rise r to release the boar d from [...]

Installing Sy stem Components 125 Figure 3-27. Removing and Re placing Expansion-Card Riser 1 Removing Expansion-Card Riser 2 CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone s[...]

126 Installing Sy stem Components 1 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See Opening the System. 3 Disconnect all cables connected to the expansion car d. 4 Remove any expansion car ds from the e xpansion-card riser . See "Removing an Expansion Card.[...]

Installing Sy stem Components 127 Figure 3-28. Removing and Re placing Expansion-Card Riser 2 Removing Expansion-Card Riser 2 From the Expansion-Card Bracket 1 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove any expansion car ds fro[...]

128 Installing Sy stem Components Figure 3-29. Removing and R eplacing the Riser 2 Board 5 Remove the expansion-car d riser boar d: a Using a Phillips screwdriver , r emove the securing screw from the assembly . See F igure 3-29. b Slide the riser board off of the four securing tab hooks. c Lift the riser board from the brack et. Replacing the Rise[...]

Installing Sy stem Components 129 4 Reinstall expansion-car d riser 2. See "Replacing Expansion-Car d Riser 2." 5 Install all expansion car ds in the e xpa nsion-car d slots. See "Installing an Expansion Card." 6 Close the system. See "Closing the System." 7 Reconnect your system and peripherals to their electrical out[...]

130 Installing Sy stem Components • In a dual-processor configuration, the memory configuration for each processor must be identical. • Memory modules of different sizes can be mix ed within a memory channel (for example, 2-GB, 8-GB, and 4-GB), but all populated channels must have identical configurations. • F or Optimizer Mode, memory module[...]

Installing Sy stem Components 131 Mode-Specific Guidelines Three memory channels ar e allocated to each processor . The number of channels and allowable configurations dep end on the memory mode selected. Advanced ECC (Lockstep) Mode Support In this configuration, the two channels closest to the processor are combined to form one 128-bit channel. T[...]

132 Installing Sy stem Components T able 3-2. Sample RDIMM Single- and Du al-Rank Memory Configurations (Per Processor) Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 1 4 7 2 5 8 3 6 9 Phy sical Memory (GB) Available Memory (GB) Phy sical Memory (GB) Available Memory (GB) Optimizer 2-GB X X X X X X X X X X X X X X X X[...]

Installing Sy stem Components 133 Advanced ECC 2 2-GB vacant X X X X XX X X X X XX 4 8 12 all 8 16 24 all 4-GB vacant X X X X XX X X X X XX 8 16 24 all 16 32 48 all 8-GB 1 vacant X X X X XX X X X X XX 16 32 48 all 32 64 96 all Mirroring 2-GB vacant X X X X XX X X X X XX 4 8 12 2 4 6 8 16 24 4 8 12 4-GB vacant X X X X XX X X X X XX 8 16 24 4 8 12 16[...]

134 Installing Sy stem Components T able 3-3. Sample UDIMM Memory Configurations (Per Processor) Installing Memory Modules CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone serv[...]

Installing Sy stem Components 135 1 T urn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove the cooling shroud. See "Removing the Cooling Shroud." 4 Locate the memory module sockets. See F igure 6-2. 5 P ress outwar d on[...]

136 Installing Sy stem Components When the memory module is properly se ated in the socket, the ejectors on the memory module socket align with the ejectors on the other sock ets that have memory modules installed. 8 Repeat step 5 through step 7 of this procedure to install the r emaining memory modules. See Ta b l e 3 - 2 o r Ta b l e 3 - 3 . 9 Re[...]

Installing Sy stem Components 137 3 Remove the cooling shroud. See "Removing the Cooling Shroud." 4 Locate the memory module sockets. See F igure 6-2. 5 P ress down and out on the ejectors on each end of the sock et until the memory module pops out of the socket. See F igure 3-30. CAUTION: Handle each memory module only by th e card edges[...]

138 Installing Sy stem Components 6 W ait 30 seconds for the heat sink to loosen from the processor . 7 Release the other heat-sink release lever . 8 Gently lift the heat sink off of the processor and set the heat sink aside upside down (thermal grease side facing up). Figure 3-31. Installing and Removing the Heat Sink CAUTION: The processor is hel[...]

Installing Sy stem Components 139 Figure 3-32. Installing and Removing a Processor CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor . Bending th e pins can permanently dama ge the sy stem board. 11 Lift the processor out of the socket a nd leave the r elease lever up so that the socket is r eady for the [...]

140 Installing Sy stem Components Installing a Processor CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authoriz[...]

Installing Sy stem Components 141 c Place the heat sink on the processor . See F igure 3-31 . d Close the heat-sink release levers. See F igure 3-31 . 6 Replace the cooling shroud. See "Installing the Cooling Shroud." 7 Close the system. See "Closing the System." 8 Reconnect your system and peripherals to their electrical outlet[...]

142 Installing Sy stem Components 5 Remove the system battery . a Support the battery connector by pres sing down firmly on the positive side of the connector . b P ress the battery towar d the positive side of the connector and lift it up out of the securing tabs at th e negative side of the connector . Figure 3-33. Replacing the Sy stem Battery 6[...]

Installing Sy stem Components 143 11 Enter the correct time and date in the System Setup program's Ti m e and Date fields, and re-enter any customized option settings as needed. 12 Exit the System Setup program. Control Panel Assembly NOTE: The control panel assembly consists of two separate modules—the display module and the control panel c[...]

144 Installing Sy stem Components 4 Close the system. See "Closing the System." 5 Reconnect the system to the power so urce and turn on the system and attached peripherals. Figure 3-34. Removing and Insta lling the Control Panel Removing the Control Panel Board CAUTION: Many repairs may only be done by a certified serv ice technician. Y o[...]

Installing Sy stem Components 145 support team. Damage due to servicing that is not authoriz ed by Dell is not covered by your warranty . Read and follow the safety instru ctions that came with the product. 1 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet and peripherals. 2 Open the system. See [...]

146 Installing Sy stem Components SAS Backplane Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing th[...]

Installing Sy stem Components 147 Figure 3-35. Removing an d Installing a SAS Backplane Installing a SAS Backplane 1 Install the SAS backplane: a Lower the backplane into the system, being careful to avoid damaging components on the face of the board. b Align the slots in the backplane with the retention hooks on the back of the drive bays, then mo[...]

148 Installing Sy stem Components c Slide the backplane downward until the blue retention latch locks into place. 2 Connect the SAS data and power cables to the SAS backplane. 3 Install the hard drives in their original locations. 4 Close the system. See "Closing the System." 5 Reconnect the system to its electrical outlet and turn the sy[...]

Installing Sy stem Components 149 7 Remove the two riser boards. See "Rem oving Expansion-Car d Riser 1" and "Removing Expansion-Card Riser 2." 8 Remove the fan bracket. See "Removing the F an Bracket." 9 Six 3.5-inch hard-drive chassis only : Remove the SAS backplane. See "Removing the SAS Backplane." CAUTIO[...]

150 Installing Sy stem Components Figure 3-36. Sy stem Board Removal Installing the Sy stem Board 1 Unpack the new system board and r emove the label placar d that is inserted in the memory module socket. 2 Remove the labels from the placard a nd affix them to the information tag on the front of the system. See F igure 1-1. 3 T ransfer the processo[...]

Installing Sy stem Components 151 c P ush the system board towar d the back of the chassis until the blue retention pin locks into place. 6 If applicable, transfer the NIC hardwar e k ey . 7 Replace the riser boards. See "Repla cing Expansion-Car d Riser 1" and "Replacing Expansion-Card Riser 2." 8 Reinstall the integrated stora[...]

152 Installing Sy stem Components[...]

T roubleshooting Y our Sy stem 153 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support[...]

154 T roubleshooting Y our Sy stem T roubleshooting the V ideo Subsy stem 1 Check the system and power co nnections to the monitor . 2 Check the video interface cabling from the system to the monitor . 3 If two monitors are attached to the system, disconnect one monitor . The system supports only one monitor att ached to either the front or back vi[...]

T roubleshooting Y our Sy stem 155 4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help." T roubleshooting a Serial I/O Device 1 T urn[...]

156 T roubleshooting Y our Sy stem 4 Ensure that the appropriate drivers ar e installed and the protocols ar e bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen." 6 Ensure that the NICs, hubs, and switch es on the network ar e all set to the[...]

T roubleshooting Y our Sy stem 157 • P ower supplies • P rocessors and heat sinks • Memory modules • F an brack et 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the processors and heat sink s, memory modules, power supplies, cooling shroud, and fan bracket. 6 Close the system. See "Closing the System." 7 Recon[...]

158 T roubleshooting Y our Sy stem • Memory modules • Har d-drive carriers 4 Ensure that all cables ar e properly connected. 5 Close the system. See "Closing the System." 6 R un the system board tests in the system diagnostics. See "R unning the System Diagnostics." If the tests fail, see "Getting Help." T roublesh[...]

T roubleshooting Y our Sy stem 159 CAUTION: If troubleshooting a power supp ly mismatch error , replace only the power supply with the flas hing indicator . Swapping the opposite power supply to make a matched pair can re sult in an error condition and unexpected sy stem shutdown. T o change from a High Ou tput configuration to an Energy Smart conf[...]

160 T roubleshooting Y our Sy stem • Ambient temperature is too high. See your Getting Started Guide for the system’s operating temperature r equirements. • External airflow is obstructed. • Cables inside the system obstruct airflow . • An individual cooling fan is removed or has failed. See "T roubleshooting a F an." T roublesh[...]

T roubleshooting Y our Sy stem 161 NOTE: Invalid memory configurations can ca use your sy stem to halt at startup without video output. See "General Memory Module Installation Guidelines" and verify that your memory configuration co mplies with all app licable guidelines. 1 If the system is operational, run the appropriate online diagnost[...]

162 T roubleshooting Y our Sy stem 13 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen." If the problem is not resolved , proceed with the ne xt step. 14 T urn off the system and attached peri pherals, and disconnect the system from the power source. 15 Open the system. See "Opening the [...]

T roubleshooting Y our Sy stem 163 2 T urn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System." 4 Reseat the internal SD module cable. See "Installing the Internal SD Module." 5 Locate the SD card and reseat it. See "Removing t[...]

164 T roubleshooting Y our Sy stem 6 T urn on the system and attached peripherals and check if the USB key is functioning. 7 If the problem is not resolved, r epeat step 2 and step 3. 8 Insert a different USB k ey that you know works properly . 9 Close the system. See "Closing the System." 10 T urn on the system and attached peripherals a[...]

T roubleshooting Y our Sy stem 165 11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help." T roubleshooting a T ape Backup Unit CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting a[...]

166 T roubleshooting Y our Sy stem b F or SA T A tape devices, reseat th e interface cable to the system board SA T A connector . c Ensure that a power cable is properly connected to the drive and the system board. 10 Close the system. See "Closing the System." 11 Reconnect the system to the electrical outlet, and turn on the system, incl[...]

T roubleshooting Y our Sy stem 167 b Ensure that the har d drive(s) have been configured corr ectly for the R AID array . c T ak e the har d drive offline and th en reseat the har d drive. See "Removing a Hot-Swap Hard Drive." d Exit the configuration utility and allow the system to boot to the operating system. 4 Ensure that the r equir [...]

168 T roubleshooting Y our Sy stem support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty . Read and follow the safety instructions th at came with the product. 5 T urn off the system and attached peri pherals, and disconnect the system from its electrical outlet. 6 Open the system. See "Opening th[...]

T roubleshooting Y our Sy stem 169 3 Open the system. See "Opening the System." 4 V erify that the installed expansion car ds are compliant with the e xpansion- card installation guidelines. See "E xpansion Car d Installation Guidelines." 5 Reseat any expansion car d that is not firmly seated in its connector . See "Install[...]

170 T roubleshooting Y our Sy stem T roubleshooting the Processor(s) CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is [...]

T roubleshooting Y our Sy stem 171 16 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 17 R un the appropriate online diagnostic test. If the test fails, the processor is faulty . S ee "Getting Help." 18 T urn off the system and attached peri pherals, and disconnect the system from the electr[...]

172 T roubleshooting Y our Sy stem[...]

Running the Sy st em Diagnostics 173 Running the Sy stem Diagnostics If you experience a problem with your system, run the diagnostics befor e calling for technical assist ance. The purpose of the diagnostics is to test your system's hardwar e without r equiring a dditional equipment or risking data loss. If you are unable to fix the pr oblem [...]

174 Running the Sy stem Diagnostics • View status messages that inform yo u if tests ar e completed successfully • View error messages that inform you of problems encounter ed during testing. When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failure may be indicated. As long a[...]

Running the Sy st em Diagnostics 175 Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for T esting The left side of the Customize window lists devices that can b[...]

176 Running the Sy stem Diagnostics Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. • Res ult s — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays information about the curr ently [...]

Jumpers and Connectors 177 Jumpers and Connectors CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authoriz ed by [...]

178 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers Jumper Setting Description PWRD_EN Pins 2 and 4 (default) The password featur e is enabled. Pins 4 and 6 The password featur e is disabled and iDRA C6 local access is unlocked at the next AC power cycle. NVRAM_CLR Pins 3 and 5 (default) The configuration settings are r etained at system b[...]

Jumpers and Connectors 179 Pins 1 and 3 The configuration settings are clear ed at the next system boot. If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restorin g the configuration information. Jumper Setting Description[...]

180 Jumpers and Connectors Sy stem Board Connectors Figure 6-2. Sy stem Board Connectors Connector Description 1 RISER2 expansion-card riser 2 connector 2 RISER1 expansion-card riser 1 connector 1 3 2 7 13 16 17 18 21 11 6 9 10 20 22 14 8 4 5 15 12 19[...]

Jumpers and Connectors 181 3 iDR AC6 iDRA C6 Enterprise car d connector 4 SA T A_A SA T A A connector 5 SATA _ B S AT A B c o n n e c t o r 6B 1 B4 B7 B2 B5 B8 B3 B6 B9 memory module slot B1(white release lever) memory module slot B4 memory module slot B7 memory module slot B2(white release lever) memory module slot B5 memory module slot B8 memory [...]

182 Jumpers and Connectors SAS Backplane Board Connectors Figure 6-3. SAS Backplane Boar d for 2.5-Inch Hard Drives 19 A1 A4 A7 A2 A5 A8 A3 A6 A9 memory module slot A1 (white release lever) memory module slot A4 memory module slot A7 memory module slot A2 (white release lever) memory module slot A5 memory module slot A8 memory module slot A3 (white[...]

Jumpers and Connectors 183 Figure 6-4. SAS Backplane Board for 3.5-Inch Hard Drives (4 Slots) 1 drive 0 – drive 3 connectors 2 d rive 4– drive 7 connectors 3 backplane power (BKPLN) 4 SAS A connector 5 S AS B connector 1 drive 1 connector 2 drive 0 connector 3 drive 3 connector 4 drive 2 connector 5 backplane power (BP_ PWR) 6 SAS A connector 3[...]

184 Jumpers and Connectors Figure 6-5. SAS Backplane Board for 3.5-Inch Hard Drives (6 Slots) 1 drive 1 connector 2 drive 0 connector 3 drive 3 connector 4 drive 2 connector 5 drive 5 connector 6 drive 4 connector 7 backplane power (BP_PWR) 8 S AS A connector 9 SAS B connector 9 front back 3 2 1 4 5 6 8 7[...]

Jumpers and Connectors 185 Expansion-Card Riser -Board Components and PCIe Buses Figure 6-6. PCIe Expansion -Card Riser 1 Components 1 slot 1 PCIe - x4 li nk (full-height, 30.99- cm [12.2-in] length) 2 slot 2 PCIe - x4 link (low profile, 24.13- cm [9.5-in] length) 3 storage controller socket 4 card edge connector 5 release button 3 1 2 4 5[...]

186 Jumpers and Connectors Figure 6-7. Standard PCIe Expan sion-Card Riser 2 Components 1 chassis intrusion switch 2 screw 3 s lot 3 PCIe x8 link (full-height, 24.13- cm [9.5-in] length) 4 slot 4 PCIe x8 link (full-height, 24.13- cm [9.5-in] length) 5 pin collars (2) 6 card edge connector 3 4 5 1 2 6[...]

Jumpers and Connectors 187 Figure 6-8. Optional PCIe x16 Expa nsion-Card Riser 2 Components Disabling a Forgotten Password The system's software security featur es include a system password and a setup password, which ar e discussed in detail in "Using the System Setup P rogram and UEFI Boot Manager." The password jumper enables thes[...]

188 Jumpers and Connectors See F igure 6-1 to locate the passwor d jumper (labeled "P WRD_EN") on the system board. 4 Close the system. See "Closing the System." 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwor ds ar e not disabled (erased) until the system boots w[...]

Getting Help 189 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service[...]

190 Getting Help[...]

Glossary 191 Glossary A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower I nterface. A standard interface for enabling the operating system to dire ct configuration and power management. ambient temperature — The temperature of the ar ea or room wher e the system is located. ANSI — American National Standar[...]

192 Glossary CPU — Central processing uni t. See processor . DC — Direct curr ent. DDR — Double-data rate. A technology in memo ry modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the operating system or some other program to int[...]

Glossary 193 flash memory — A type of electronic chip that can be programmed and reprogrammed using a softwar e utility . FTP — F ile transfer protocol. g — Gram(s). G — Gravities. Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits. GB — Gigabyte(s); 1024 megabytes or 1,073, 741,824 bytes. However , when r eferring to hard-drive capac[...]

194 Glossary KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KVM — Keyboar d/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboar d and mouse ar e used. LAN — Local ar[...]

Glossary 195 memory — An area in your system that stor es basic system data. A system can contain several different forms of memory , such as integrated memory (ROM and R AM) and add-in memory modules (DIMM s). memory key — A portable flash memory storage device integrated with a USB connector . MHz — Megahertz. mirroring — A type of data r[...]

196 Glossary PDU — P ower distribution unit. A power so urce with multiple power outlets that provides electrical power to serve rs and storage systems in a rack. peripheral — An internal or extern al device, such as a disk ette drive or k eyboard, connected to a system. pixel — A single point on a video display . Pix e ls are arranged in row[...]

Glossary 197 SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attach ment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface. SD card — Secure digital flash memory car d. SDDC — Single device data correction. SDRAM — Synchronous dynamic random-[...]

198 Glossary TB — T erabyte(s); 1024 gigabytes or 1,09 9,511,627,776 bytes. However , when referring to har d-drive capacity , the term is usually rounded to 1,000,000,000,000 bytes. TCP/IP — T ransmission Control Protocol/Internet P rotocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated t[...]

Glossary 199 a specific graphics resolution, you must inst all the appropriate video drivers and your monitor must support the resolution. virtualization — The ability via software to shar e the r esources of a single computer across multiple environments. A single physic al system may appear to the user as multiple virtual systems able to host m[...]

200 Glossary[...]

Index 201 Index A Advanced ECC memory mode, 131 B back panel features, 19 backplane See SAS backplane. battery (R AID) installing, 1 1 6 r e m o v i n g , 116 battery (system) replacing, 1 4 1 troubleshooting, 1 5 8 BIOS boot mode, 55 blank hard drive, 8 1 power supply , 8 8 boot mode, 55 C cable retention bracket installing, 1 1 9 r e m o v i n g [...]

202 Index troubleshooting, 1 6 0 cooling shroud installing cooling shroud, 1 0 0 removing, 9 9 cover closing, 7 9 opening, 7 9 D damaged systems troubleshooting, 1 5 7 Dell contacting, 1 8 9 diagnostics testing options, 1 7 4 using Dell P owerEdge Diagnostics, 1 7 3 DIMMs See memory modules (DIMMs). drive blank installing, 8 2 removing, 8 1 drive c[...]

Index 203 drive carrier , 8 4 installing, 8 3 mixed configurations, 8 1 removing, 8 2 troubleshooting, 1 6 6 heat sink, 138 hot-swap cooling fans, 1 0 0 hard drives, 8 0 power supplies, 8 6 I iDR AC Configuration Utility , 73 iDR AC6 Enterprise car d installing, 9 4 removing, 9 5 indicators back panel, 1 9 front-panel, 1 2 NIC, 2 2 p o w e r , 12, [...]

204 Index J jumpers (system board), 177 K key bo ard troubleshooting, 1 5 4 L LAN-on-motherboard (LOM) See NICs. LCD panel features, 1 5 menus, 1 6 M memory troubleshooting, 1 6 0 Memory Mirroring memory mode, 131 memory mode Advanced ECC, 1 3 1 Memory Mirroring, 1 3 1 Optimizer , 1 3 1 memory modules (DIMMs) configuring, 1 2 9 installing, 1 3 4 RD[...]

Index 205 r e m o v i n g , 122 riser boards, 1 8 5 troubleshooting, 1 6 8 POST accessing system features, 1 1 power indicators, 12, 21 power supplies indicators, 2 1 removing, 8 6 replacing, 8 7 troubleshooting, 1 5 8 power supply blank, 88 processor installing, 1 4 0 r e m o v i n g , 137 troubleshooting, 1 7 0 upgrades, 1 3 7 PSU See power suppl[...]

206 Index 2.5-inch hard drives, 1 8 2 3.5-inch hard drives (4 slots), 1 8 3 3.5-inch hard drives (6 slots), 1 8 4 connectors, 1 8 2 installing, 1 4 7 r e m o v i n g , 146 SAS controller See storage controller . SD card installing, 9 0 removing, 9 1 troubleshooting, 1 6 2 SD card (VFlash) installing, 9 6 securing your system, 66, 71 serial connecto[...]

Index 207 T tape backup unit installing, 1 0 7 r e m o v i n g , 110 troubleshooting, 1 6 5 TPM security , 66 troubleshooting cooling fans, 1 6 0 damaged system, 1 5 7 external connections, 1 5 3 hard drive, 1 6 6 internal USB memory key , 1 6 3 k e y b o a r d , 154 memory , 1 6 0 N I C , 155 optical drive, 1 6 4 PCIe expans ion cards, 1 6 8 power[...]

208 Index[...]