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Dell UC300 manual

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Table of contents for the manual

  • Page 1

    Dell Pro Stereo Headset UC300 User’s Guide Regulatory model: HSC011[...]

  • Page 2

    NOTE: A NOTE indicates important in formation that helps you make better use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A W ARNING indicates a potential for property damage, personal injury, or death. Restrictions and Disclaimers The information contained i[...]

  • Page 3

    │ 3 Contents About Y our Headset ............................. 5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . 5 Excellent Sound Quality . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Comfortable Leatherette Design . . . . . . . . . . . . . . . . . . . . . 5 Adjustable Speaker Chambers . . . . . . . . . . . . . . . . .[...]

  • Page 4

    4 │ End an Incoming Call on the Computer . . . . . . . . . . . . . . . . 15 Adjusting the V olume . . . . . . . . . . . . . . . . . . . . . 16 Muting/Unmuting a Call . . . . . . . . . . . . . . . . . . . 16 T roubleshooting ............................... 17 Common Symptoms . . . . . . . . . . . . . . . . . . . . . . . 17 Specifications .........[...]

  • Page 5

    About Y our Headset │ 5 About Y our Headset Product Features The features of the Dell Pro S tereo Headset UC300 include: Excellent Sound Quality The Dell Pro Stereo Headset UC300 featur es excellent sound clarity – perfect for softphone calls, conference calls, videocon ferencing, live presentations and other multimedia applications. Comfortabl[...]

  • Page 6

    6 │ About Y our Headset Plug-And-Play USB C onnectivity The Dell Pro Stereo Headset UC300 is certified and optimized for the leading Unified Communications platforms, e.g. MS L ync and Skype, minimizing the time you need to spend on installation. The plug-and-play connectivity makes it easy to get started. Simply connect the headset to the comput[...]

  • Page 7

    Package Contents │ 7 Package Contents Y our headset is shipped with the components shown below. NOTE: The documents shipped with the headset may vary based on your region. 1 3 2 4 1 Headset 3 T ravel pouch 2 Quick Start Guide 4 Warning and Declaration[...]

  • Page 8

    8 │ Identif ying Parts and Controls Identif ying Parts and Controls Headset 1 2 4 3 6 7 8 1 Soft leatherette padding 5 USB plug 2 Leatherette ear cushions 6 Noise cancelling microphone 3 Adjustable speaker chambers 7 Flexible boom-arm tip 4 Call-control unit 8 Speakers 5[...]

  • Page 9

    Identifying Parts and Controls │ 9 Call-Control Unit 1 2 3 4 5 1 Mute button 4 Phone button 2 Mute red LED 5 Phone green LED 3 V olume buttons[...]

  • Page 10

    10 │ Setting Up Y our Headset Setting Up Y our Headset Plug Y our Headset into Y our Computer Plug the headset into a USB port on your computer .[...]

  • Page 11

    Setting Up Y our Headset │ 11 Configure the Headset on Y our Computer Configuration for Microsoft (MS) L ync The Dell Pro Stereo Headset UC300 is certified and optimized for MS L ync. Y ou just have to connect your headset to your device via USB. Once the headset is detected, it is ready to use. Configuration for Other Softphones (e.g. Skype) for[...]

  • Page 12

    12 │ Setting Up Y our Headset Configuration to Listen to Music T o use your headset to listen to music from your computer , the headset has to be selected as the default playback device in Windows Audio Settings. 1. Access the Windows Audio Settings by right clicking on the speaker icon on the Windows toolbar . For Windows 7 and 8 For Windows XP[...]

  • Page 13

    Setting Up Y our Headset │ 13 2. Set the Headset Earphone (Jabra UC Voice 550a MS) as the Default Playback Device. For Windows XP For Windows 7 and 8[...]

  • Page 14

    14 │ Setting Up Y our Headset Adjusting the Headset Adjust the headband to get the optimal fit for your headset. Adjust the headset boom arm to have the microphone around 2 centimeters (cm) away from the mouth. 2 cm 3/4"[...]

  • Page 15

    Setting Up Y our Headset │ 15 Answering/Ending a Call Answer an Incoming Call on the Computer Y ou will be able to hear the ringtone on the headset on an incoming call from the soft phone. Answer the call by doing one of the following: 1. Accept the call on the softphone. 2. Press the “Phone” button on the headset as shown below. Please note [...]

  • Page 16

    16 │ Setting Up Y our Headset Adjusting the V olume Use the “+” and “–“ button located at the center of the call control unit to adjust the volume. Press “+” to increase the volume level and “–” to decrease the volume as shown below. Muting/Unmuting a Call Press the mute button to mute and un-mute the microphone as shown below[...]

  • Page 17

    T roubleshooting │ 17 T roubleshooting Common Symptoms The following table contains general information about common Dell Pro Stereo Headset UC300 symptoms you might encounter and the possible solutions. Common Symptoms What Y ou Experience Possible Solutions Headset does not power up upon connecting to the computer The red and green LEDs on the [...]

  • Page 18

    18 │ T roubleshooting • Make sure that the USB port is not disabled. • T ry using another USB port. • T ry plugging the headset directly into one of the computer’s USB ports and NOT into a USB hub. • T ry using the headset on another computer . • Make sure that no settings in Windows or other applications such as firewa[...]

  • Page 19

    T roubleshooting │ 19 level. • Make sure that the caller has not muted his/her microphone. • Make sure that the audio is routed to the headset from the Softphone and verify the audio settings on the Softphone. • Make sure that the headset is correctly set up in Windows audio settings. • Make sure that no settings in Windows or[...]

  • Page 20

    20 │ T roubleshooting • Make sure that the speaker on the media player is not muted and volume is set to an appropriate level. • Make sure that the headset is correctly set up in Windows audio settings. Audio not clear in headset The sound is not clear • Make sure that the speaker volume is set to an appropriate level on the Window[...]

  • Page 21

    T roubleshooting │ 21 No microphone audio from headset – Using Softphone on a computer Person on the other end cannot hear you • Make sure that the headset is connected properly and powered up. • Make sure that the microphone is not muted, and the transmit volume is set to the appropriate level, both on the softphone and headset. •?[...]

  • Page 22

    22 │ T roubleshooting • Make sure that the Microphone on the headset is not muted. • Make sure that the headset is correctly set up in Windows audio settings as shown in the link Audio settings for Windows. Microphone audio not clear from headset Person on the other end cannot hear you clearly • Make sure that the microphone volume[...]

  • Page 23

    T roubleshooting │ 23 headset to the appropriate level. Cannot pause Windows Media Player while on an incoming/ outgoing call Music from Windows Media Player does not stop when you take a call • Make sure that the Jabra PC Suite is installed on the computer . Download the latest release of Jabra PC Suite and follow the installation guide at [...]

  • Page 24

    24 │ Specifications Specifications General Model number UC300 USB compliance USB 2.0 (General and Audio Class specifications) LED Green for in use, red for mute Supported operating systems Windows XP , 7 (32 and or 64 bit), 8 and 8.1 Physical Characteristics Weight 110 g without packaging Dimension Headset 190 mm x 150 mm Controller 62 mm x 21 mm[...]

  • Page 25

    Statutory Information │ 25 Statutor y Information Warranty Limited Warranty and Return Policies Dell-branded products carry a 1-year limited hardware warranty . If purchased together with a Dell system, it will follow the system warranty . For U.S. customers: This purchase and your use of this product are subject to Dell’s end user agreement, w[...]

  • Page 26

    26 │ R egulatory Regulator y Dell Pro Stereo Headset Model: UC300 Regulatory Model: HSC011 Regulatory Information Warning: Changes or modifications on this unit ar e not expressly approved by the party responsible for compliance which could void the user’s authority to operate the equipment. This equipment has been tested and found to comply wi[...]