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Dell Vostro PP36 manual

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Table of contents for the manual

  • Page 1

    www .dell.com | support.dell.com Dell™ V ostro™ 1310, 1510, 1710, and 2510 Setup and Quick Reference Guide This guide provides a features over view , specifications, and quick setup, software, and troubleshooting in formation for your computer . For more information about yo ur operating sy stem, devices, and technologies, see the Dell T echnol[...]

  • Page 2

    Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. If you purchased[...]

  • Page 3

    Contents 3 Contents 1 About Y our Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 8 Battery Removal . . . . . . . . . . . . . . . . . . . . . . 9 Wireless Switch . . . . . . . . . . . . . . . . . . . . . 10 2 Setting Up Y our Comp[...]

  • Page 4

    4 Contents Error Messages . . . . . . . . . . . . . . . . . . . 33 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 38 Solving Problems . . . . . . . . . . . . . . . . . . . . 40 Power Problems . . . . . . . . . . . . . . . . . . 41 Memory Problems . . . . . . . . . . . . . . . . . 42 Lockups and Software Problems . . . . . . . . . . 43 Dell [...]

  • Page 5

    Contents 5 Problems With Y our Order . . . . . . . . . . . . . . . . 61 Product Information . . . . . . . . . . . . . . . . . . . 61 Returning Ite ms for Wa rr anty Repair or Credit . . . . . 62 Before Y ou Call . . . . . . . . . . . . . . . . . . . . . 62 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 64 Index . . . . . . . . . . . . . [...]

  • Page 6

    6 Contents book.book Page 6 Tuesday, June 17, 2008 6:17 PM[...]

  • Page 7

    About Y our Computer 7 About Y our Computer Front V iew A 9 2 3 4 6 7 1 5 8 9 11 13 10 14 15 16 12 book.book Page 7 Tuesday, June 17, 2008 6:17 PM[...]

  • Page 8

    8 About Y our Computer Back V iew 1 display 2 power button 3 device status lights 4 keyboar d status lights 5 media controls (volume, forward, r e verse, stop, play , eject) 6 ke yb o ard 7 security cable slot 8 optical device/media bay 9 USB connectors (2) 10 IEEE 1394 connector 11 fingerprint reader (optional) 12 touch pad 13 touch pad buttons (2[...]

  • Page 9

    About Y our Computer 9 CAUTION: Do not block, push objects into, or allow dust to accumula te in the air vents. Do not store your Dell™ computer in a low-airflow envir onment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. [...]

  • Page 10

    10 About Y our Computer F or more information about the battery , see the Dell T echnology Guide at support.dell.com . Wireless Switch Use the wire less switch to locate netwo rks or to enable or disable wireless network devices. F or more information about the wire less switch, see the Dell T echnology Guide on your computer or at support.dell.com[...]

  • Page 11

    Setting Up Y our Computer 11 Setting Up Y our Computer Quick Setup CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions that sh ipped with your computer . CAUTION: The AC adapter works with electrica l outlets worldwide. However , power connectors and power strips vary among coun tries. Using an incompati[...]

  • Page 12

    12 Setting Up Y our Computer 3 Connect USB devices, such as a mouse or k eyboard (optional). 4 Connect IEEE 1394 devices, such as a media player (optional). 5 Open the computer display and pr ess the power button to turn on the computer . NOTE: It is recommended that you turn on and shut down your computer at least once before you inst all any card[...]

  • Page 13

    Setting Up Y our Computer 13 6 Connect to the Internet (optional). See "Connecting to the Internet" on page 13 for mor e information. Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you ar e using a dial[...]

  • Page 14

    14 Setting Up Y our Computer Setting Up Y our Internet Connection T o set up an Internet connection with a desktop shortcut provided by your ISP : 1 Save and close any open files, and e xit any open programs. 2 Double-click the ISP icon on the Microsoft ® W indows ® desktop. 3 F ollow the instructions on the screen to complete the setup. If you d[...]

  • Page 15

    Setting Up Y our Computer 15 Microsoft Windows Vista ® 1 Save and close any open files, and exit any open programs. 2 Click the W indows Vista Start button → Control P anel 3 Under Network and Internet, click Connect to the Internet . 4 In the Connect to the Internet window , click either Broadband (PPP oE) or Dial-up , depending on how you want[...]

  • Page 16

    16 Setting Up Y our Computer NOTE: Y ou can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direc[...]

  • Page 17

    Setting Up Y our Computer 17 6 On the What do you want to transfer? scr een, select the items you want to transfer and click Next . After the information has been copied, the Completing the Collection Phase scre en appears. 7 Click Fi n i s h . T o transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer , [...]

  • Page 18

    18 Setting Up Y our Computer 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next . 7 Go to the old computer . T o copy data from the old computer : 1 On the old computer , insert the wizard disk, and click Start → Ru n . 2 In the Open field on the Ru n window , browse to the path for fastwiz ([...]

  • Page 19

    Specifications 19 Specifications NOTE: Offerings may vary by region. Fo r more information regarding the configuration of your computer , click Start → Help and Support and select the option to view information about your computer . Processor P rocessor type Dell™ V o stro™ 1310, 1510, and 1710: •I n t e l ® Core ™ 2 Duo (1.4 – 2.6 GHz[...]

  • Page 20

    20 Specifications ExpressCard NOTE: The ExpressCard slot is designed only fo r ExpressCards. It does NOT support PC Cards. ExpressCar d controller integrated ExpressCar d connector • 54-mm Expr essCar d slot (supports both USB- and PCIe-based interfaces) Cards supported ExpressCar d/54 (54 mm) (2.126 inches) ExpressCar d/34 (34mm) (1.339 inches) [...]

  • Page 21

    Specifications 21 Minimum memory V ostro 1310, 1510, and 1710: 512 MB V ostro 2510: 1 GB Maximum memory 4 GB NOTE: In order to take advantage of the dual-c hannel bandwidth capability , both memory slots must be populated. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memo ry is reserved fo[...]

  • Page 22

    22 Specifications Communications Modem supports external USB modem Network adapter V ostro 1310, 1510, 1710, and 2510: • 10/100/1000 Ethernet LAN on system board W ireless internal support for PCI-e Mini-Card WLAN and card with Bluetooth V2.0 wir eless technology Vid eo NOTE: Optional video controller upgrades are available for your computer subj[...]

  • Page 23

    Specifications 23 Audio Audio type high-definition audio (HD A) Audio codec Realtek ALC268 Stereo conversion 24-bit (analog-to-digital and digital-to-analog) Interfaces: Internal Azalia External microphone-in connector , stereo headphone/speakers connector Speaker V ostro 1310: • one 2-ohm speak er V o stro 1510, 1710, and 2510: • two 2-ohm spe[...]

  • Page 24

    24 Specifications Wi d t h V ostro 1310: • 286 mm (11.26 inches) V ostro 1510 and V ostro 2510: • 333.1 mm (13.114 inches) V ostro 1710: • 383.0 mm (15.0 inches) Diagonal V ostro 1310: • 339.5 mm (13.366 inches) V ostro 1510 and V ostro 2510: • 393.2 mm (15.48 inches) V ostro 1710: • 431.71 mm (17.0 inches) Maximum resolutions: WXGA 128[...]

  • Page 25

    Specifications 25 Keyboard Number of keys V ostro 1310, V ostro 1510, and V ostro 2510: • 84 (U.S./Canada); 85 (Europe); 88 (Japan) V ostro 1710: • 105 (U.S./C hinese); 106 (Europe/Brazil); 109 (Japan) Layout QWER TY/AZER TY/Kanji Size: Standard full sized Maximum V ostro 1310, V ostro 1510, and V ostro 2510: • 283.1 mm x 118.9 mm x 5.2 mm (1[...]

  • Page 26

    26 Specifications Battery T ype V ostro 1310: • 4-cell "smart" lithium ion • 6-cell "smart" lithium ion • 9-cell "smart" lithium ion V ostro 1510 and V ostro 2510: • 6-cell "smart" lithium ion • 9-cell "smart" lithium ion V ostro 1710: • 6-cell "smart" lithium ion • 8-cell &q[...]

  • Page 27

    Specifications 27 Ampere hours 6-cell (2.6 AHr) primary battery 6-cell (2.2 AHr) primary battery 9-cell (2.6 AHr) primary battery V oltage 14.8 V (4 cell) 11.1 V (6 cell and 9 cell) Operating time (approxi mate) 2.5 hours (4 cell) 4–5 hours (6 cell) 7 hours or more (9 cell) NOTE: Battery operating time varies depending on operating conditions and[...]

  • Page 28

    28 Specifications Dimensions (90 W): Height 33.8–34.6 mm (1.34–1.36 inches) Wi d t h 60.9 mm (2.39 inches) Depth 153.4 mm (6.04 inches) W eight (with cables) 0.46 kg (1.01 lb) T emperature range 0° to 35°C (32° to 95°F) Phy sical Height V ostro 1310: • 23.8–37.2 mm (0.937–1.465 inches) V ostro 1510 and V ostro 2510: • 26.2–38 mm ([...]

  • Page 29

    Specifications 29 W eight V ostro 1310: • minimum 2.1 kg (4.630 lb) with 4-cell battery V ostro 1510 and V ostro 2510: • minimum 2.8 kg (6.173 lb) with 6-cell battery V ostro 1710: • minimum 3.41kg (7.51 lb ) with 8-cell battery Environmental T emperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°[...]

  • Page 30

    30 Specifications book.book Page 30 Tuesda y, June 17, 2008 6:17 PM[...]

  • Page 31

    T roubleshooting 31 T roubleshooting CAUTION: T o guard against the likelihood of elec tric shock, laceration by moving fan blades, or other expected injuries, alway s unplug your computer from the electrical outlet before opening the cover . CAUTION: Before you begin any of the proced ures in this section, follow the safety instructions that sh ip[...]

  • Page 32

    32 T roubleshooting If your computer b eeps during start-up: 1 W rite down the beep code. 2 R un the Dell Diagnostics to identif y a mor e serious cause (see "Dell Diagnostics" on page 38). Code (repetitive short beeps) Description Suggested Remedy 1 BIOS checksum failure. P ossible motherboard failur e. Contact Dell. 2 No memory modules [...]

  • Page 33

    T roubleshooting 33 Error Messages CAUTION: Before you begin any of the proced ures in this section, follow the safety instructions that sh ipped with your computer . If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A UXILIARY DEVICE FAILURE — The touch pad or [...]

  • Page 34

    34 T roubleshooting D RIVE NOT READY — The operation r equires a har d drive in the bay befor e it can continue. Install a hard drive in the hard drive bay . See your Service Manual at support.dell.com for more information. E RROR READING PCMCIA CARD — The computer cannot identify the ExpressCar d. Reinsert the card or try another card. See you[...]

  • Page 35

    T roubleshooting 35 H ARD - DISK DRIVE FAILURE — The har d drive does not respond to commands from the computer . Shut down the com puter , remove the hard drive (see your Service Manual at support.dell.com ), and boot the computer from a CD. Then, shut down the computer , reinsta ll the har d drive, and restart the computer . If the problem pers[...]

  • Page 36

    36 T roubleshooting M EMORY ADDRESS LINE FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be faulty or im properly seated. Reinstall the memory modules and, if necessary , replace them. See your Service Manual at support.dell.com for mor e information. M EMORY ALLOCATION ERROR — The software you ar e attempting to run is co[...]

  • Page 37

    T roubleshooting 37 O PERATING SY STEM NOT FOUND — Reinstall the har d drive (see your Service Manual at support.dell.com ). If the problem persists, run the Dell Diagnostics (see "Dell Diagnostics" on page 38). O PTIONAL ROM BAD CHECKSUM — The optional ROM has failed. run the Dell Diagnostics (see "Dell Diagnostics" on page[...]

  • Page 38

    38 T roubleshooting T IME - OF - DAY CLOCK LOST POWER — System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery . If the problem persists, try to restor e the data by entering the system setup program, then immediately e xit the program (see your Service Manual at support.dell.com ). If the[...]

  • Page 39

    T roubleshooting 39 It is recommended that you print these procedur es befor e you begin. NOTICE: The Dell Diagnostics wo rks only on Dell computers. NOTE: The Drivers and Utilities media is optional and may n ot ship with your computer . See your Service Manual at support.dell.com to review your computer ’s configuration information, and ensure [...]

  • Page 40

    40 T roubleshooting Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down and r estart the computer . When the DELL logo appears, press <F12> immediately . NOTE: If you wait too long and the operati ng sy stem logo appears, continue to wait until you see the Microsoft ® Windo[...]

  • Page 41

    T roubleshooting 41 Power Problems CAUTION: Before you begin any of the proced ures in this section, follow the safety information that shippe d with your computer . I F THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power . • Reseat the power cable in the power conne ctor on the back of the computer and the elec[...]

  • Page 42

    42 T roubleshooting E LIMINATE INTERFERENCE — Some possible causes of interference ar e: • P ower , keyboar d, and mouse extension cables • T oo many devices connected to the same power strip • Multiple power strips connected to the same electrical outlet Memory Problems CAUTION: Before you begin any of the proc edures in this section, foll[...]

  • Page 43

    T roubleshooting 43 Lockups and Software Problems CAUTION: Before you begin any of the proced ures in this section, follow the safety information that shippe d with your computer . The computer does not start up E NSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: Y ou m[...]

  • Page 44

    44 T roubleshooting A program is designed for an earlier Microsoft ® Windows ® operating sy stem R UN THE P ROGRAM C OMPATIBILITY W IZARD — Wi n d o w s X P : The P rogram Compatibility W izard configur es a program so that it runs in an environment similar to non- XP operating system environments. 1 Click Start → All P rograms → Accessorie[...]

  • Page 45

    T roubleshooting 45 B ACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to check the hard drive, floppy disks, CDs, or D VDs • Save and close any open files or programs and shut down your computer through the Start menu Dell T echnical Update Service The Dell T echnical Update service provides proactive e-mail notification of softwar[...]

  • Page 46

    46 T roubleshooting Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment. • View the Dell Support Utility settings. • Access the help file for the Dell Support Utility . • View fr equently asked questions. • L earn mor e about the Dell Support Utility . • T urn o[...]

  • Page 47

    Reinstalling Software 47 Reinstalling Software Drivers Identifying Drivers If you e xperience a problem with any de vice, identify whether the driver is the source of your problem and, if necessary , update the driver . Wi n d o w s X P: 1 Click Start → Control P anel . 2 Under P ick a Category , click P erformance and Maintenance , and click Sys[...]

  • Page 48

    48 Reinstalling Software Returning to a Previous Device Driver V ersion Wi n d o w s X P: 1 Click Start → My Computer → P roperties → Hardware → Device Manager . 2 Right-click the device for which the new driver was installed and click P r operties . 3 Click the Drivers tab → Roll Back Driver . W indows V ista: 1 Click the W indows Vista [...]

  • Page 49

    Reinstalling Software 49 3 When the InstallShield Wizard Complete window appears, r emove the Drivers and Utilities media and click Fi n i s h to restart the computer . 4 When you see the W indows desktop, reinsert the Drivers and Utilities media. 5 At the W elcome Dell System Owner scr een, click Next . NOTE: The Drivers and Utilities program disp[...]

  • Page 50

    50 Reinstalling Software 6 Click Browse and browse to the location to which you pr eviously copied the driver files. 7 When the name of the appropriate driv er appears, click the name of the driver → OK → Next . 8 Click F inish and r estart your computer . Restoring Y o ur Operating Sy stem Y ou can r estore your operating system in the followi[...]

  • Page 51

    Reinstalling Software 51 Starting Sy stem Restore W indows V ista : 1 Click Start . 2 In the Start Search box, type System Restore and pr ess <Enter>. NOTE: The User Account Control window may appear . If you are an administrator on the computer , click Continue ; otherwise, contact your administrator to continue the desired action. 3 Click N[...]

  • Page 52

    52 Reinstalling Software Enabling Sy stem Restore NOTE: Windows Vista does not disable Sy st em Restore; regardless of low disk space. Therefore, the steps be low apply only to Windows XP . If you r einstall W indows XP with less than 200 MB of free har d-disk space available, System Restore is automatically disabled. T o see if System Restore is e[...]

  • Page 53

    Reinstalling Software 53 4 T o access the recovery options, log on as a local user . T o access the command prompt, type administrator in the User name field, then click OK . 5 Click Dell F actory Image Restore . NOTE: Depending upon your configurati on, you may need to select Dell Factory T ools , then Dell Factory Image Restore . 6 On the Dell F [...]

  • Page 54

    54 Reinstalling Software NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer . Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer , or whether you re quested the media, the Dell Drivers and Utilities media[...]

  • Page 55

    Reinstalling Software 55 4 T o access the recovery options, log on as a local user . T o access the command prompt, type administrator in the User name field, then click OK . 5 Click Dell F actory Image Restore . NOTE: Depending upon your configurati on, you may need to select Dell Factory T ools , then Dell Factory Image Restore . The Dell F actor[...]

  • Page 56

    56 Reinstalling Software T o r einstall W indows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE: The Drivers and Utilities media contains drivers that were installed during the assembly of the computer . Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from w[...]

  • Page 57

    Finding Information 57 Finding Information NOTE: Some features or media may be optional and ma y not ship with your computer . Some features or media may n ot be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Serv ice T ag/Express Ser vice Code Label The Service T ag/Express [...]

  • Page 58

    58 Finding Information Safety , Regulatory , W arranty , and Support Documentation This type of information may have shipped with your computer . F or additional regulatory information, see the Regulatory Compliance Homepage on www .dell.com at the following location: www .dell.com/regulatory_compliance. • W arranty information • T erms and Con[...]

  • Page 59

    Getting Help 59 Getting Help Obtaining Assistance CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and modem c ables from all electrical outlets. If you e xperience a problem with yo ur computer , you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Solving P roblems"[...]

  • Page 60

    60 Getting Help T echnical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardwar e. Our support staff uses computer -based diagnostics to provide fast, accurate answers. T o contact Dell's support service, see "Befor e Y ou Call" on page 62, and then see the contact infor[...]

  • Page 61

    Getting Help 61 • Dell Mark eting and Sales e-mail addresses apmarketing@dell.com (Asian/P acific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous , and use your e-mail address as your passwor d. AutoT ech Service Dell's automated support service—Au toT ec[...]

  • Page 62

    62 Getting Help Returning Items for W arranty Repair or Credit P r epare all items being r eturned, whether for repair or cr edit, as follows: 1 Call Dell to obtain a Return Materi al Authorization Number , and write it clearly and prominently on the outside of the box. F or the telephone number to call for your region, see "Contacting Dell&qu[...]

  • Page 63

    Getting Help 63 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorizatio n Numb er (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, versio[...]

  • Page 64

    64 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DE LL (800-999-3355). NOTE: If you do not have an active Internet connection, yo u can find contact information on your purchase invoice, pa cking slip, bill, or Dell product catalog. Dell provides several online and teleph one-based support and service options. A [...]

  • Page 65

    Index 65 Index B beep codes, 31 C CDs/D VDs operating system, 5 7 computer beep codes, 3 1 crashes, 4 3 - 4 4 stops r esponding, 4 3 contacting Dell, 64 D Dell contacting, 6 4 F actory Image Restor e, 5 2 Dell Diagnostics, 38 Dell F actory Image Restor e, 52 Dell T echnology Guide, 58 DellConnect, 60 diagnostics beep codes, 3 1 Dell, 3 8 documentat[...]

  • Page 66

    66 Index I Internet connection about , 1 3 options, 1 3 setting up, 1 4 M memory problems, 4 2 messages error , 3 3 O operating system Dell F actory Image Restore, 5 2 m e d i a , 53, 55 r einstalling, 5 7 System Restore , 5 0 Operating System CD/D VD, 57 P phone numbers, 64 power problems, 4 1 power light, 45 conditions, 4 1 printer connecting, 1 [...]

  • Page 67

    Index 67 T telephone numbers, 64 transferring information to a new computer , 15 troubleshooting Dell Diagnostics, 3 8 restor e to previous state, 5 0 W W indows Vista Dell F actory Image Restore, 5 2 P rogram Compatibility wizard, 4 4 System Restore , 5 0 W indows XP Device Driver Rollback, 4 8 F iles and Settings T ransfer Wi z a r d , 1 5 reinst[...]

  • Page 68

    68 Index book.book Page 68 Tuesda y, June 17, 2008 6:17 PM[...]