Dell XPS manual

www .dell.com | support.dell.com Dell™ Dimension™ XPS security cable slot power connector padlock ring modem cover latch release fans (2) diagnostic lights (4) network adapter connector USB 2.0 connectors (6) keyboard connector PCI sound card with IEEE 1394 mouse connector VGA video connector parallel connector serial connector 2 serial connect[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important informat ion that helps you make better use of your computer . NOTICE: A NOTICE indicates either potentia l damage to hardwa re or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. Abbreviations [...]

Contents 3 Contents CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . 9 SAFETY : General . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 SAFETY : When Us ing Y our Computer . . . . . . . . . . . . . . . . . . 10 SAFETY : When Working Inside Y our Computer . . . . . . . . . . . . . 10 SAFETY : Protecting Agains t Ele[...]

4 Contents 2 Optimizing Performance Intel ® Performance Acce leration T echnology . . . . . . . . . . . . . . . . 27 DDR Memory and Proc essor Front-Side Bus . . . . . . . . . . . . . . . . 27 Hyper -Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Overclocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2[...]

Contents 5 Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Sound and Speak er Problems . . . . . . . . . . . . . . . . . . . . . . . 45 No sound from speakers . .[...]

6 Contents 5 Removing and Installing Parts Front and Back V iew of the Computer . . . . . . . . . . . . . . . . . . . . 63 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Front View (Doors Open) . . . . . . . . . . . . . . . . . . . . . . . . 64 Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Befor[...]

Contents 7 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Removing the Front Panel . . . . . . . . . . . . . . . . . . . . . . . 96 Replacing the Front Panel . . . . . . . . . . . . . . . . . . . . . . . 97 Drive Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Removing the Drive Door . . . .[...]

8 Contents T2310bk2.book Page 8 Thursday, February 5, 2004 10:00 AM[...]

CAUTION: Safety Instructions 9 CAUTION: Safety Instructions Use the following safety guidelines to he lp ensure your own personal safety an d to help protect your computer and working environment from potential damage. SAFETY : General • Do not attempt to service the comput er yourself unless you are a traine d service technician. Always follow i[...]

10 CAUTION: Safety Instruc tions www .dell.com | support.dell.com SAFETY : When Using Y our Computer As you use your computer , observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer cov ers, bezels, filler brackets, front-panel inserts, and so on) removed. • Y our computer is e[...]

CAUTION: Safety Instructions 11 • Handle components and cards with car e. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component su ch as a processor chip by its edges, not by its pins. CAUTION: There is a danger of a new bat tery exploding if it is incorrectly in stalled. Re[...]

12 CAUTION: Safety Instruc tions www .dell.com | support.dell.com T2310bk2.book Page 12 Thursday, February 5, 2004 10:00 AM[...]

Finding Information for Y our Computer 13 Finding Information for Y our Computer Dell provides the following support options to help you quickly find answers to your questions and problems: • Dell Solution Center — Double-click the Dell Solution Center icon on your Microsoft ® W indows ® desktop for documentation, tools, tr oubleshooting info[...]

14 Finding Information for Y our Computer www .dell.com | support.dell.com • How to set up my computer Setup Diagram • Additional information about setting up my computer • How to troubleshoot and solve problems • How to remove and install parts • T echnical specifications • How to contact Dell Owner’ s Manual • Tips on using W indo[...]

Finding Information for Y our Computer 15 • A diagnostic program for my computer • Drivers for my computer • My computer documentation • My device documentation ResourceCD Documentation and drivers are alr eady installed on your co mputer when shipped from Dell. Y ou can use the CD to r einstall drivers (see page 55), run the Dell Diagnosti[...]

16 Finding Information for Y our Computer www .dell.com | support.dell.com T2310bk2.book Page 16 Thursday, February 5, 2004 10:00 AM[...]

Using Y our Computer 17 Using Y our Computer Opening the Drive Door Connecting T wo Monitors NOTE: If you are connecting two monitors that have VGA connectors, you must have the optional VGA adapter . If you are connecting tw o flat-panel monitors, at least one of them must have a VGA connector . If you are connecting a television, you may connect [...]

18 Using Y our Computer www .dell.com | support.dell.com If you purchased a video card that supports dual monitors, follow these instructions to connect and enable your monitors. The instructions tell yo u how to connect either two monitors (each with a VGA connector), one monitor with a VGA connector and one monitor with a D VI connector , or a te[...]

Using Y our Computer 19 b Connect the D VI connector on the other moni tor to the DV I (white) connector on the computer . NOTE: T o connect a television to your computer , you must purchase an S-video cable, which is available at most consumer electronics stores. An S-vi deo cable is not included with your computer . If one of the monitors is a te[...]

20 Using Y our Computer www .dell.com | support.dell.com F or information and instructions on adjusting yo ur graphics card’s operating mode, settings, and functions: 1 Click the Start button and click Help and Support . 2 Click User and system guides . 3 Locate and click the guide for your graphics card. Removing the Graphics Card Driver If you [...]

Using Y our Computer 21 NOTE: RAID levels do not represent a hierarchy . A RAID level 1 configuration is n ot inherently better or worse than a RAID le vel 0 configuration. RAID Level 0 R AID level 0 uses a storage technique known as "dat a striping" to provide a high data access rate. Data striping is a method of writing consecutive segm[...]

22 Using Y our Computer www .dell.com | support.dell.com If a drive failure occurs, subseque nt r ead and write operations are directed to the surviving drive. A replacement drive can then be r ebuilt using the data from the surviving drive. Also, because data is duplicated on both drives, two 120-GB R AID level 1 drives collectively have a maximum[...]

Using Y our Computer 23 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next. 5 When the Now go to your old computer screen appears, go to yo ur old or source computer . Do not click Next at this time. T o copy data from the old computer: 1 On the old computer , insert the W indows XP Opera[...]

24 Using Y our Computer www .dell.com | support.dell.com How to Copy a CD or DVD NOTE: If you have a DVD/CD-RW combo drive and yo u experience recording problems, check for available software patches at the Sonic support website at support.sonic.com . NOTE: Most commercial DVDs have copyright protection and ca nnot be copied using Sonic RecordNow .[...]

Using Y our Computer 25 • Do not burn a blank CD-R or CD-R W to its maximum capacity; for e xample, do not copy a 650-MB file to a 650-MB blank CD. The CD-R W drive needs 1 or 2 MB of the blank CD to finalize the recor ding. • Use a blank CD-R W to practice CD recording until you ar e familiar with CD recording techniques. If you make a mistak [...]

26 Using Y our Computer www .dell.com | support.dell.com T2310bk2.book Page 26 Thursday, February 5, 2004 10:00 AM[...]

Optimizing Performance 27 Optimizing Performance Intel ® Performance Acceleration T echnology Y our Dell™ Dimension™ XPS computer is equipped wi th the Intel 875P chip set, which utilizes P erformance Acceleration T echnology (P A T). P A T is designed to optimize performance by reducing the latency between DDR 400 memory and 800 front- side b[...]

28 Optimizing Performance www .dell.com | support.dell.com Y ou can enable or disable Hyper - Thr eading th rough system setup. F or more information on accessing system setup, see page 109. F or mor e in formation on Hyper - Threading, search the Knowledge Base on the Dell Support website at support.dell.com . Overclocking Dell locks the processor[...]

Solving Problems 29 Solving Problems Finding Solutions Sometimes it’s difficult to figure out wher e to go for answers. Use this chart to help you quickly find the answers to your questions. See page 42. See page 35. Get technical assistance from Dell. See page 112. Press a key or move the mouse. See the Dell Dimen- sion Help file for informa- ti[...]

30 Solving Problems www .dell.com | support.dell.com Finding Help Information T O ACCESS THE D ELL D IMENSION H ELP FILE — 1 Click the Start button and click Help and Support . 2 Click User and system guides and click User ’s guides . 3 Click Dell™ Dimension™ Help . See page 46. See page 45. See page 34. See page 40. See page 39. See page 3[...]

Solving Problems 31 Battery Problems CAUTION: There is a danger of a new b attery exploding if it is in correctly installed . Replace the battery only with the same or equivalent type recommended by the manufacturer . Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedures in this se[...]

32 Solving Problems www .dell.com | support.dell.com NOTICE: Do not attempt to clean drive heads with a swab. Y ou may ac cidentally misalign the heads, which can render the drive inoperable . CD drive problems NOTE: High-speed CD drive vibration is normal and may c ause noise, which does not indicate a defect in the drive or the CD. C LEAN THE DRI[...]

Solving Problems 33 Problems writing to a CD-RW drive DVD drive problems NOTE: Because of different regions worldw ide and different disc formats, not all DVD titles work in all DVD drives. Hard drive problems C LEAN THE DISC — See the Dell Dimension Help file for instructions on cl eaning your CDs. T o access help files, see page 14. C LOSE OTHE[...]

34 Solving Problems www .dell.com | support.dell.com E-Mail, Modem, and Internet Problems NOTE: Connect the modem to an analog te lephone jack only . The mode m does not operate while it is connected to a digital telephone network. NOTE: For optimum performance, install a mode m card only in PCI slot 2, 3, or 4. C HECK THE TELEPHONE LINE CONNECTION[...]

Solving Problems 35 Error Messages If the message is not listed, see the documentatio n for the operating system or the program that was running when the message appeared. T URN OFF CALL WAITING ( CATCH - PHONE ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.[...]

36 Solving Problems www .dell.com | support.dell.com General Problems The computer stops responding A program stops responding N ON - SY STEM DISK ERROR — A floppy disk is in the floppy drive. Remove the floppy di sk and restart the computer . N OT ENOUGH MEMORY OR RESOURCES . C LOSE SOME PROGRAMS AND TRY AGAIN — Y ou have too many programs ope[...]

Solving Problems 37 A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Microsoft ® Windows ® operating sy stem A solid blue screen appears Other software problems C HECK THE SOFTWARE DOCUMENTATION — Many software manufactur e[...]

38 Solving Problems www .dell.com | support.dell.com Other technical problems General hardware problems If your computer exhibits one or mor e of the fo llowing symptoms, a devi ce conflict may exist: • Y our computer locks up, particular ly while using a specific device. • A recently added device does not work. • A sound card emits noise or [...]

Solving Problems 39 IEEE 1394 Device Problems NOTE: Check Windows Explorer to see if yo ur device is listed as a drive. Keyboard Problems R EMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT — If rem ov in g th e ha rdw are resolves the conflict, see the har dware documen tation for configuration and troubleshooting instructions[...]

40 Solving Problems www .dell.com | support.dell.com Mouse Problems C HECK THE KEYBOARD CABLE — • Ensure that the k eyboard cable is firmly connected to the computer . • Shut down the computer (see page 25), reconnect the keyboard cable as shown on the setup diagram for your computer , and then restart the computer . • Check the cable conne[...]

Solving Problems 41 Network Problems C HECK THE MOUSE CABLE — • Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. • Ensure that the cable is firmly connected to the computer . T EST THE MOUSE — Connect a properly working mouse to the comp uter , and try using the mouse. If the new mous[...]

42 Solving Problems www .dell.com | support.dell.com Power Problems CAUTION: Before you begin any of the proc edures in this section, foll ow the safety instructions on page 9. C HECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your network to verify that your network settings ar e corr ect and that the net[...]

Solving Problems 43 Printer Problems NOTE: Dell does not cover the printer’ s wa rranty. If you need technical a ssistance for your printer , call the printer’ s manufacturer . See the printer documentation for the correct phone number . I F THE POWER LIGHT IS STEADY AMBER — The computer is receiving electrica l power , but an internal power [...]

44 Solving Problems www .dell.com | support.dell.com Scanner Problems NOTE: Dell does not cover the scanner’ s warranty . If y ou need technical assis tance for your scanner , call the scanner’ s manufactur er . See the scanner documentat ion for the correct phone number . V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS ® — 1 Click the St[...]

Solving Problems 45 Sound and Speaker Problems NOTE: For optimum performance, install a PCI sound card only in PCI slot 3 or 4. No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows ® volume setting. If you have been listening to MP3 songs, en sure that you did not turn the pl ayer volume down or off. C HECK THE[...]

46 Solving Problems www .dell.com | support.dell.com No sound from headphones V ideo and Monitor Problems If the screen is blank NOTE: See the monitor documentation for troubleshooti ng procedures. R EINSTALL THE AUDIO ( SOUND ) DRIVER — See page 55. C HECK FOR INTERRUPT REQUEST CONFLICTS — See page 59. C HECK THE HEADPHONE CABLE CONNECTION —[...]

Solving Problems 47 If the screen is difficult to read S WAP THE POWER CABLES — Swap the computer and monitor power cable s to determine if the power cable is defective. T EST THE VIDEO EXTENSION CABLE ( IF USED ) — If you are using a video extension cable and r e moving the cable solves the problem, the cable is defective. T EST ANOTHER MONITO[...]

48 Solving Problems www .dell.com | support.dell.com T2310bk2.book Page 48 Thursday, February 5, 2004 10:00 AM[...]

Advanced T roubleshooting 49 Advanced T r oubleshooting Diagnostic Lights T o help you troubleshoot a problem, your computer has four lights labele d "A," "B," "C," and "D" (see page 65) on the back panel. The lights can be yellow or green. When the computer starts normally , the lights flash. After the compu[...]

50 Advanced T roubleshooting www .dell.com | support.dell.com A possible expansion car d failure has occurred. 1 Determine if a conflict exists by removing a car d (not a video card) (see page 77) and then restarting the computer . 2 If the problem persists, reinstall the card that you r emoved, remove a different car d, and then restart the comput[...]

Advanced T roubleshooting 51 No memory modules are detected. 1 Reinstall all memory modules (see page 73). 2 Ensure that all the connector tabs ar e locked. 3 Restart the computer . 4 If the problem persists, contact Dell (see page 112). Memory modules are detected, but a memory configuration or compatibility error exists. • Ensure that no specia[...]

52 Advanced T roubleshooting www .dell.com | support.dell.com Dell Diagnostics When to Use the Dell Diagnostics If you experience a problem with your computer , perform the checks in "Solving Problems" (see page 29) and run the Dell Diagnostics before yo u contact Dell for technical assistance. R unning the Dell Diagnostics may help you r[...]

Advanced T roubleshooting 53 Starting the Dell Diagnostics From Y our Hard Drive 1 Shut down (see page 25) and restart the computer . 2 When the DELL™ logo appears, press<F12> immediately . NOTE: If you see a message stating that no diagnostics utility partitio n has been found , run the Dell Diagnostics from your Re sourceCD (see page 53).[...]

54 Advanced T roubleshooting www .dell.com | support.dell.com Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. 2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. W rite down the er ror code and pr[...]

Advanced T roubleshooting 55 4 When the tests are completed, if you ar e runni ng the Dell Diagnostics from the ResourceCD , remove the CD. 5 Close the test screen to r eturn to the Main Menu screen. T o exit the Dell Diagnostics and restart the computer , close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a d[...]

56 Advanced T roubleshooting www .dell.com | support.dell.com Identifying Drivers If you experience a problem with any device, identify wh ether the driver is the source of your problem and, if necessary , update the driver . 1 Click the Start button and click Control P anel . 2 Under Pick a Category , click P erformance and Maintenance . 3 Click S[...]

Advanced T roubleshooting 57 Using the ResourceCD If using Device Driver Rollback or System Restore (see page 57) does not resolve the problem, then reinstall the driver from the ResourceCD. 1 W ith the W indows desktop displayed, insert the ResourceCD. If this is your first time to use the Re sourceCD, go to step 2. If not, go to step 5. 2 When th[...]

58 Advanced T roubleshooting www .dell.com | support.dell.com Restoring the Computer to an Earlier Operating State If problems occur after you install a device dr iver , use Device Driver Rollback (see page 56) to resolve the problem. If that is unsu ccessful, then use System Restor e. NOTICE: Before you restore the computer to an earlier operating[...]

Advanced T roubleshooting 59 Enabling Sy stem Restore If you reinstall W indows XP with less than 200 MB of free har d-disk space available, System Restore is automatically disabled. T o see if System Restore is enabled: 1 Click the Start button and click Control Pa n e l . 2 Click P erformance and Maintenance . 3 Click System . 4 Click the System [...]

60 Advanced T roubleshooting www .dell.com | support.dell.com Reinstalling Microsoft ® Windows ® XP Before Y ou Begin If you are considering r einstalling the W indows XP operating system to correct a problem with a newly installed driver , first try using W indows XP Device Driver Rollback (see page 56). If Device Driver Rollback does not resolv[...]

Advanced T roubleshooting 61 Windows XP Setup 1 When the Windows XP Setup screen appears, pr ess <Enter> to select T o set up Windows now . 2 Read the information on the Microsoft Windows Licensing Agreement screen, and pr ess <F8> to accept the license agreement. 3 If your computer already has W indows XP insta lled and you want to rec[...]

62 Advanced T roubleshooting www .dell.com | support.dell.com 14 When the How will this computer connect to the Internet? message appears, click Skip . 15 When the Ready to register with Microsoft? screen appears, select No , not at this time and click Next . 16 When the Who will use this computer? screen appears, you can enter up to five users. 17[...]

Removing and Installing Parts 63 Removing and Installing Parts Front and Back V i ew of the Computer Front View 2 1 3 4 1 hard-drive activity light The hard-drive light is on when the computer r eads data from or writes data to the hard drive. The light might also be on when a device such as your CD player is operating. 2 power button P ress this b[...]

64 Removing and Installing Parts www .dell.com | support.dell.com Front View (Doors Open) 2 1 3 4 1 headphone connector Use the headphone connector to at tach headphones and most kinds of speak ers for listening to all sounds in yo ur computer , including your CD player and system sounds such as beeps. 2 microphone connector Use the microphone conn[...]

Removing and Installing Parts 65 Back View 4 6 5 8 2 1 17 12 18 19 15 14 3 13 7 9 10 11 16 1 processor fans (2) F or optimal c ooling, two processor fans are pr ovided. Do not block the vents. 2 cover latch release T o open the computer , lay the comput er on its side with the co ver latch r elease at the top and then push the latch to the le ft. S[...]

66 Removing and Installing Parts www .dell.com | support.dell.com 9 PCI sound card with IEEE 1394 • Line-in connector — Use the blue line-i n connector to attach a recor d/playback device such as a cassette player , CD player , or VCR. • Microphone connector — Use the pink microphone connector to attach a personal computer microphone for vo[...]

Removing and Installing Parts 67 13 USB 2.0 connectors (6) Use the back USB connectors for devices that t ypically r emain connected, such as printers and keyboar ds. It is recommended that you use the fr ont USB connectors for devices that you connect occasionally , such as joysticks or cameras. 14 keyboar d connector If you have a standard k eybo[...]

68 Removing and Installing Parts www .dell.com | support.dell.com Before Y ou Begin This section provides procedures for r emoving and replacing the components. Unless otherwise noted, each procedure assumes th at the following conditions e xist: • Y ou have performed the steps in "Pr ecautionary Measures" (see page 68). • Y ou have r[...]

Removing and Installing Parts 69 4 Disconnect your computer and all attached device s from electrical outlets, and then press the power button to ground the system board. NOTICE: Before touching anything insid e your computer , ground yourse lf by touchin g an unpainted metal surface, such as the metal at the back of the comp uter . While you work,[...]

70 Removing and Installing Parts www .dell.com | support.dell.com Opening the Computer Cover CAUTION: Before you begin any of th e procedures in this section, foll ow the safety instructions on page 9. CAUTION: T o guard against electrical sh ock, alway s unplug your computer from the electrical outlet before open ing the cover . 1 F ollow the inst[...]

Removing and Installing Parts 71 padlock ring cover latch release security cable slot T2310bk2.book Page 71 Thursday, February 5, 2004 10:00 AM[...]

72 Removing and Installing Parts www .dell.com | support.dell.com Inside V i ew of Y our Computer hard drive floppy drive CD/DVD drive sy stem board processor airflow shroud power supply processor fans (2) power supply fans (2) card fan T2310bk2.book Page 72 Thursday, February 5, 2004 10:00 AM[...]

Removing and Installing Parts 73 Sy stem Board Components Memory Y ou can increase your computer memory by insta lling memory modules on the system boar d. F or information on the type of memory supported by your computer , see "Memory" on page 105. NOTE: DDR 333 memory operates at 320-MHz when used with an 800-MHz front-side bus processo[...]

74 Removing and Installing Parts www .dell.com | support.dell.com DDR Memory Overview DDR memory modules should be installed in pairs of matched memory size . This means that if you purchased your computer with 256 MB of memory installed and you want to add another 256 MB of memory , you must install it in the appropri ate connector . If the DDR me[...]

Removing and Installing Parts 75 Installing Memory CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions on page 9. 1 F ollow the instructions in "Before Y ou Begin" on page 68. 2 Open the computer cover (see page 70). 3 Lay the computer on its side so that the system board is on the bottom of th[...]

76 Removing and Installing Parts www .dell.com | support.dell.com 6 Align the notch on the bottom of the mo dule with the crossbar in the connector . NOTICE: T o avoid breaking the memory module, do not press near the middle of the module. 7 Insert the module straight down into the conne ctor , ensuring that it fits into the vertical guides at each[...]

Removing and Installing Parts 77 PCI Cards CAUTION: Before you begin any of the procedures in this section, follow the sa fety instructions on page 9. Y our Dell™ computer provides slots for up to fo ur 32-bit, 33-MHz cards. F or more information, see "Specifications" on page 105. NOTE: For optimum performance, install a PCI sound card [...]

78 Removing and Installing Parts www .dell.com | support.dell.com 7 P repar e the card for installation. See the documentation that came with the car d for information on configuring the car d, making internal connections, or otherwi se customizing it for your computer . CAUTION: Some network adapters automatica lly start the computer when they are[...]

Removing and Installing Parts 79 10 P ress the retention arm into place, secu ring the car d(s) in the computer . NOTICE: Do not route card cables over or behind the cards. Cables ro uted over the car ds can prevent the computer cover from cl osing properly or cause damage to the equipment. 11 Connect any cables that should be attached to the card.[...]

80 Removing and Installing Parts www .dell.com | support.dell.com NOTE: Y ou must install filler brackets over empty card- slot openings to maintain FC C certification of the computer . The brackets also keep du st and dirt out of your computer . 7 Lower the retention arm and press it into pl ace, securing the car d(s) in the computer . 8 Close the[...]

Removing and Installing Parts 81 Installing an AGP Card 1 F ollow the instructions in "Before Y ou Begin" on page 68. 2 Open the computer cover (see page 70). 3 P ress the lever on the card r etention arm and raise the retention arm. 4 Gently press the car d into the AGP connector until it clicks into place, ensuring that the tab fits int[...]

82 Removing and Installing Parts www .dell.com | support.dell.com Y our computer also suppor ts this drive combination: • T wo Serial A T A drives in either a RAID level 0 configuration or a R AID level 1 configuration. • One IDE hard drive. • T wo CD or D VD dri ves. Hard Drive CAUTION: Before you begin any of th e procedures in this section[...]

Removing and Installing Parts 83 3 Disconnect the power and hard -drive cables from the drive. 4 P ress in on the tabs on each side of the drive and slide the drive up and out. Installing a Hard Drive 1 Unpack the replacement har d drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for yo[...]

84 Removing and Installing Parts www .dell.com | support.dell.com 6 Install the hard drive into the computer by gently sliding the drive into place until you hear it click securely . drive screws (4) bracket rails (2) tabs (2) IDE hard- drive cable power cable IDE hard drive IDE hard drive example serial A T A hard drive example serial A T A hard d[...]

Removing and Installing Parts 85 7 Connect the power and hard-drive cables to the drive. 8 Check all connectors to be certain that th ey are properly cabled and firmly seated. 9 Close the computer cover (see page 70). NOTICE: T o connect a network cable , first plug the cable in to the network wall jack and then plug it into the computer . 10 Conne[...]

86 Removing and Installing Parts www .dell.com | support.dell.com 4 P ress inwar d on the two tabs on the sides of th e drive, slide the drive upward, and remove it from the floppy-drive bay . Installing a Floppy Drive 1 F ollow the instructions in "Before Y ou Begin" on page 68. 2 Open the computer cover (see page 70). 3 If you are r epl[...]

Removing and Installing Parts 87 5 Attach the power and floppy-drive cables to the floppy drive. 6 If you are installing a new floppy drive rather than r eplacing a drive, remove the front-panel inserts. F rom inside the drive bay , gently press on each side of the insert until it pops out. 7 Check all cable connections, and fold cables out of the [...]

88 Removing and Installing Parts www .dell.com | support.dell.com CD/DVD Drive CAUTION: Before you begin any of th e procedures in this section, foll ow the safety instructions on page 9. Removing a CD/DVD Drive 1 F ollow the instructions in "Before Y ou Begin" on page 68. 2 Open the computer cover (see page 70). 3 Disconnect the power an[...]

Removing and Installing Parts 89 Installing a CD/DVD Drive 1 F ollow the instructions in "Before Y ou Begin" on page 68. 2 Open the computer cover (see page 70). 3 If you are installing a new drive, unpack the drive and pr epare it for installation. Check the documentation that accompanied the driv e to verify that the drive is configured[...]

90 Removing and Installing Parts www .dell.com | support.dell.com 6 Gently slide the drive into place until th e tabs securely click into position. 7 Connect the power and CD/D VD drive cables to the drive. If you are adding a drive that has an audio cable, connect the audio cable to the audio connector on the audio card. 8 If you are installing a [...]

Removing and Installing Parts 91 10 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 11 Close the computer cover (see page 102). NOTICE: T o connect a network cable , first plug the cable in to the network wall jack and then plug it into the computer . 12 Connect your computer and devices[...]

92 Removing and Installing Parts www .dell.com | support.dell.com Installing the Processor Airflow Shroud 1 F ollow the instructions in "Before Y ou Begin" on page 68. 2 Open the computer cover (see page 70). 3 Insert the bottom anchor tabs into the anchor slots. 4 Align and insert the side anchor tabs into the anchor slots. 5 P ress the [...]

Removing and Installing Parts 93 Processor CAUTION: Before you perform this procedure, foll ow the safety instr uctions on page 9. Installing the Processor NOTE: It is recommended that only a techn ically knowledgeable pers on perform this procedure. CAUTION: The processor can get very hot during norma l operation. Ensure that the processor has had[...]

94 Removing and Installing Parts www .dell.com | support.dell.com 8 Install the heat sink: a Insert the notched end of the heat sink onto th e end of the retention base that is opposite the hinge. b Lower the heat sink until it fits securely in the base. c When the heat sink is secured, pivot the r e ntention module clip back until the tab snaps in[...]

Removing and Installing Parts 95 Removing the Processor NOTE: It is recommended that only a techn ically knowledgeable pers on perform this procedure. CAUTION: The processor can get very hot during norma l operation. Ensure that the processor has had sufficient time to c ool before you touch it. 1 F ollow the instructions in "Before Y ou Begin[...]

96 Removing and Installing Parts www .dell.com | support.dell.com 6 Remove the processor from the socket. If you are r eplacing the processor , leave the re lease lever e xtended in the release position so that the socket is r eady for the new processor and go to "Installing the Processor" on page 93. 7 Replace the airflow shroud (see pag[...]

Removing and Installing Parts 97 5 Close the computer cover halfway and pull the front panel away from the computer . Replacing the Front Panel T o replace the front panel, perform the removal procedur e in reverse. T2310bk2.book Page 97 Thursday, February 5, 2004 10:00 AM[...]

98 Removing and Installing Parts www .dell.com | support.dell.com Drive Door CAUTION: Before you begin any of the proc edures in this section, foll ow the safety instructions on page 9. Removing the Drive Door 1 Open the drive door . T2310bk2.book Page 98 Thursday, February 5, 2004 10:00 AM[...]

Removing and Installing Parts 99 2 Unsnap the top bracket hinge and pull the to p of the drive door outwar d, away from the computer . 3 Lift the bottom bracket hinge away from the computer . Replacing the Drive Door T o prevent damage to your computer , the drive door is designed to "break away" from the computer if it is opened too far [...]

100 Removing and Installing Parts www .dell.com | support.dell.com 2 Attach the door bracket/door hinge assembly to th e door , starting with th e lower part of each door hinge. 3 Attach the drive door to the computer , starting with the bottom brack et hinge. door bracket hinge tab door hinges (2) lower part of the door hinge door door bracket/doo[...]

Removing and Installing Parts 101 Battery CAUTION: Before you begin this procedure, follow the s afety instructions on page 9. A coin-cell battery maintains computer configuratio n, date, and time information. The battery can last several years. If you have to repeatedly r eset time and date in formation after turning on the computer , replace the [...]

102 Removing and Installing Parts www .dell.com | support.dell.com 6 Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place. 7 Close the computer cover . NOTICE: T o connect a network cable, first plug the cabl e into the network wall jack and then plug it into the computer . 8 Connect [...]

Removing and Installing Parts 103 4 If you are using a padlock to secur e your computer , install the padlock. NOTICE: T o connect a network cable , first plug the cable in to the network wall jack and then plug it into the computer . 5 Connect your computer and devices to el ectrical outlets, and turn them on. padlock ring cover latch release secu[...]

104 Removing and Installing Parts www .dell.com | support.dell.com T2310bk2.book Page 10 4 Thursday, February 5, 2004 10:00 AM[...]

Appendix 105 Appendix Specifications Processor P rocessor type Intel ® Pe n t i u m ® 4 Level 1 (L1) cache 8 KB Level 2 (L2) cache 512-KB or 1-MB pipelined-burst, eight- way set associative, write-back SRAM Level 3 (L3) cache 2 MB NOTE: L3 cache is available only with the Intel Pentium 4 processor Extreme Edition 3.20 GHz supporting Hyper -Thread[...]

106 Appendix www .dell.com | support.dell.com Video T ype AGP 8X Audio T ype Sound Blaster Audigy 2 sound car d Connectors five connectors for line-in, line-out, microphone, surround, and center/Low- F requency Effects (LFE) channel Expansion Bus Bus type PCI and AGP Bus speed PCI: 33-MHz AGP : 133- MHz AGP : connector one connector size 172 pins c[...]

Appendix 107 Network adapter 10/100/1000 Ethernet connector PS/2 (keyboar d and mouse) 6-pin mini-DIN USB two front-panel and six back-panel USB 2.0–compliant connectors Audio one front-panel connector for headphones; one front-panel connector for microphone System board connectors: P rimary IDE drive 40-pin connector Secondary IDE drive 40-pin c[...]

108 Appendix www .dell.com | support.dell.com Power DC power supply : W attage 460 W Heat dissipation 1000 BTU/hr V oltage (see page 9 for important voltage setting information) fixed-voltage power supply—110 V at 50/60 Hz manual selection and auto-sensing power supplies—90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 Hz; 100 V at 50/60 Hz for J[...]

Appendix 109 Standard Settings System setup contains the standard settings for your computer . NOTICE: Unless you are an expert computer user , do no t change the settings for this program. Certain changes might make your co mputer work incorrectly . Viewing Settings 1 T urn on (or r estart) your computer . 2 When the blue DELL™ logo appe ars, pr[...]

110 Appendix www .dell.com | support.dell.com Changing Boot Sequence for the Current Boot Y ou can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Dell Dimension Resource CD , but you must set the computer to boot from the hard drive when the diagnostic tests ar e complet[...]

Appendix 111 4 Open the computer cover (see page 70). 5 Locate the 3-pin password jumper (P ASS) on the system board (see page 73), and attach the jumper plug to pins 2 and 3 to clear the pass word. A white arrow on the system boar d points to pin 1. NOTE: When you receive your co mputer , the jumper plug is attached to pins 1 and 2. 6 Close the co[...]

112 Appendix www .dell.com | support.dell.com Definition of "Dell-Installed" Software and Peripherals Dell-installed software includes the operating system and some of the softwar e programs that are installed on the computer during th e manufacturing process (Microsoft ® Office, Norton Antivirus, and so on). Dell-installed peripherals i[...]

Appendix 113 Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 W ebsite: www .dell.com.ar T ech Support and Customer Car e toll-free: 0-800-444-0733 Sales 0-810-444-3355 T ech Support F ax 11 4515 7139 Customer Care F ax 11 4515 7138 Aruba General Support toll-free: 800-1578 Australi a (Sydney) International Acce[...]

114 Appendix www .dell.com | support.dell.com Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 W ebsite: support.euro .dell.com E-mail: tech_be@dell.com E-mail for F rench Speaking Customers: support.euro .dell.com/be/fr/emaildell/ T echnical Support 02 481 92 88 Customer Care 02 481 91 19 Corporate Sales 02 481 91 00 [...]

Appendix 115 Chile (Santiago) Country Code: 56 City Code: 2 Sales, Customer Support, and T echnical Support toll-free: 1230-020-4823 China (Xiamen) Country Code: 86 City Code: 592 T ech Support website: support.ap.dell.com/china T ech Support E-mail: cn_support@dell.com T ech Support F ax 818 1350 Home and Small Business T echnical Support toll-fre[...]

116 Appendix www .dell.com | support.dell.com Denmark (Copenhagen) International Access Code: 00 Country Code: 45 W ebsite: support.euro .dell.com E-mail Support (portable computers): den_nbk_support@dell.com E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com T echnical Support 7023 018[...]

Appendix 117 F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro .dell.com E-mail: support.euro .dell.com/fr/fr/emaildell/ Home and Small Business T echnical Support 0825 387 270 Customer Care 0825 823 833 Switchboar d 0825 004 700 Switchboard (calls from outside of F rance) 04 99[...]

118 Appendix www .dell.com | support.dell.com Greece International Access Code: 00 Country Code: 30 W ebsite: support.euro .dell.com E-mail: support.euro .dell.com/gr/en/emaildell/ T echnical Support 080044149518 Gold T echnical Support 08844140083 Switchboard 2108129800 Sales 2108129800 Fa x 2108129812 Grenada General Support toll-free: 1-866-540-[...]

Appendix 119 Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 W ebsite: support.euro .dell.com E-mail: dell_direct_support@dell.com T echnical Support 1850 543 543 U.K. T echnical Support (dial within U.K. only) 0870 908 0800 Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 U.K. Customer [...]

120 Appendix www .dell.com | support.dell.com Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension™ and Inspiron™) toll-free: 0120-198-226 T echni[...]

Appendix 121 Latin America Customer T echnical Support (A ustin, T e xas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 728-4600 or 512 728-3772 Lux e m[...]

122 Appendix www .dell.com | support.dell.com Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 W ebsite: support.euro .dell.com E-mail (T echnical Support): (Enterprise): nl_server_support@dell.com (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspir[...]

Appendix 123 Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro .dell.com E-mail Support (portable computers): nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com T echnical Support 671 16882 Relational Customer Care 671 17514[...]

124 Appendix www .dell.com | support.dell.com St. Lucia General Support 1-800-882-1521 St. V incent and the Grenadines General Support toll-free: 1-877-270-4609 Singapore (Singapore) International Access Code: 005 Country Code: 65 T echnical Support toll-free: 800 6011 051 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales toll-fr[...]

Appendix 125 Sweden (Upplands V asby) International Access Code: 00 Country Code: 46 City Code: 8 W ebsite: support.euro .dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com T echnical Support 0[...]

126 Appendix www .dell.com | support.dell.com T urks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro .dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/F orm/Home.asp E-mail: dell_direct_support@dell.com T echnical Su[...]

Appendix 127 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Consumer (Home and Home Office) T echnical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Service [...]

128 Appendix www .dell.com | support.dell.com Regulatory Notices Electromagnetic Interference (EMI) is an y signal or emission, radiated in free space or conduc ted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or se riously degrades, obstructs, or repeatedly interrupts a licensed radio co[...]

Appendix 129 – F ailure to follow the product instructions or failure to perform pr eventive maintenance – P roblems caused by using accessories, part s, or components not supplied by Dell • P roducts with missing or altered Service T ags or serial numbers • P roducts for which Dell has not received payment THIS W ARRANTY GIVES Y O U SPECIF[...]

130 Appendix www .dell.com | support.dell.com What do I do if I need warranty service? Before the warranty expir es, please call us at the relevant number listed in the fo llowing table. Please also have your Dell Service T ag or order number available. What will Dell do? During the 90 days of the 90-day limited warranty and the first year of all o[...]

Appendix 131 W e will pay to ship the part to you if you use an addr ess in the United States (excluding P uerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. W e will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before y[...]

132 Appendix www .dell.com | support.dell.com • Reconditioned or R efurbished Dell-Branded Hardware P roducts and P arts — All reconditioned or refurbished Dell-branded server and storage products may be returned within 30 days f rom the date on the packing slip or invoice. All other reconditioned or r efurbished Dell-brande d hardware products[...]

Appendix 133 WE DO NOT ACCEPT LIABILITY BEY OND T HE REMEDIES PRO VIDED FOR IN THIS W ARRANTY ST A TEMENT OR FOR SPECIAL, INDIRECT , CONSEQUENT IAL, OR INCIDENT AL DAMAGES, INCLUDING, WITHOUT LIMIT A TION, ANY LIABILITY FOR THIRD- P AR TY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING A V AILABLE FO R USE, OR FOR LOST DA T A OR LOST SOFTW A[...]

134 Appendix www .dell.com | support.dell.com When you contact us, we will issue a Return Material Author ization Number for you to include with your return. Y ou must return the products to us in th eir original or equivalent packaging, prepay shipping char ges, and insure the shipment or accept the risk if the product is lost or damaged in shipme[...]

Appendix 135 "T otal Satisfaction" Return Policy (Canada Only) If you are an end-user customer who bough t new products dir ectly fr om Dell, you may return them to Dell up to 30 days after you receive them for a refund or cr edit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished produc[...]

136 Appendix www .dell.com | support.dell.com T o return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return A uthorization Number . Y ou must ship the Dell Software and P eripheral s products back to Dell in th eir original manufacturer's packaging (which must be in as-new con dition), prepay shipping ch[...]

Appendix 137 Intel Pentium ® and Celeron ® Pr ocessors are backed by a three-year limited warranty . Please refer to the re verse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors av ailable. That’ s why we have hundreds of people dedicated to continuo[...]

138 Appendix www .dell.com | support.dell.com T2310bk2.book Page 13 8 Thursday, February 5, 2004 10:00 AM[...]

Index 139 Inde x A AGP cards, 80 installing, 8 1 removing, 8 0 audio . See sound B battery problems, 3 1 replacing, 1 0 1 BIOS clearing passwords, 1 1 0 settings, 1 0 9 C car ds AGP , 8 0 PCI, 7 7 slots, 6 6 CD drive installing, 8 9 problems, 3 2 removing, 8 8 CD-R W drive problems, 3 3 CDs copying, 2 3 Check Disk, 33 computer c r a s h e s , 36-37[...]

140 Index 140 Index drives CD drive, installing, 8 9 CD drive, removing, 8 8 doors, 6 4 D VD drive, installing, 8 9 D VD drive, removing, 8 8 floppy drive, installing, 8 6 floppy drive, removing, 8 5 hard drive, installing, 8 3 hard drive, r emoving, 8 2 overview , 8 1 problems, 3 1 D VD drive installing, 8 9 problems, 3 3 removing, 8 8 DV D s copy[...]

Index 141 monitor blank, 4 6 connecting a television, 1 7 connecting two , 1 7 hard to r ead , 4 7 problems, 4 6 mouse connector , 6 7 N network connector , 6 7 Network Setup W izard, 2 5 problems, 4 1 Network Setup W izard, 25 O Operating System CD, 1 5 operating system reinstalling W indows XP , 6 0 overclocking, 28 P padlock ring, 66 passwor d s[...]

142 Index 142 Index R regulatory notices, 128 reinstalling W indows XP , 6 0 ResourceCD, 57 Dell Diagnostics, 5 2 S safety instructions, 9 scanner problems, 4 4 screen. See monitor security cable slot, 66 serial connectors, 6 7 Service T ag, 15 settings BIOS, 1 0 9 setup diagram, 14 shutting down your computer , 25 software conflicts, 5 9 Hyper - T[...]