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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Desa CCL3018N, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Desa CCL3018N one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Desa CCL3018N. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Desa CCL3018N should contain:
- informations concerning technical data of Desa CCL3018N
- name of the manufacturer and a year of construction of the Desa CCL3018N item
- rules of operation, control and maintenance of the Desa CCL3018N item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Desa CCL3018N alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Desa CCL3018N, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Desa service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Desa CCL3018N.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Desa CCL3018N item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
UNVENTED (VENT -FREE) NA TURAL GAS LOG HEA TERS OWNER’S OPERATION AND INSTALLATION MANUAL For more information, visit www.desatech.com For more information, visit www.desatech.com Save this manual for future reference. Save this manual for future reference. BILTMORE SPLIT OAK, SEASONA L OAK, AND SMOKY MOUNTAIN OAK LOG S Variable Manually-Controll[...]
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Page 2
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 2 TABLE OF CONTENTS SAFETY INFORMATION SAFETY INFORMA TION WARNINGS IMPORTANT: Read this owner ’ s manual carefully and completely before trying to assemble, operate, or ser- vice this heater. Improper use of this heater can cause serious injury o[...]
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Page 3
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 3 3 SAFETY INFORMATION PRODUCT IDENTIFICATION UNPACKING 1. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases. 2. This heater shall not be installed in a bedr[...]
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Page 4
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 4 LOCAL CODES Install and use heater with care. Follow all local codes. In the absence of local codes, use the latest edition of The National Fuel Gas Code, ANSI Z223.1/NFPA 54* . *Available from: American National Standards Institute, Inc. 1430 Bro[...]
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Page 5
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 5 5 AIR FOR COMBUSTION AND VENTILATION Providing Adequate Ventilation (Cont.) Determining Fresh-Air Flow For Heater Location c. caulking or sealants are applied to areas such as joints around windo w and door frames, between sole plates and floors, [...]
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Page 6
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 6 AIR FOR COMBUSTION AND VENTILATION Ventilation Air AIR FOR COMBUSTION AND VENTILA TION Continued VENTILATION AIR Ventilation Air From Inside Building This fresh air would come from an adjoining unconfined space. When ventilating to an adjoining un[...]
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Page 7
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 7 7 INSTALLATION Check Gas Type Installation And Clearances (Vent-Free Operation Only) INST ALLA TION WARNING: A qualified service person must in- stall heater. Follow all local codes. WARNING: Before installing in a solid fuel burn- ing fireplace, [...]
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Page 8
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 8 Heat Resistant Material (A) Minimum Noncombustible Material Clearances If Not Using Mantel Note: If using a mantel, proceed to If Using Mantel . If not using a mantel, follow the information below. You must have noncombustible material(s) above th[...]
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Page 9
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 9 9 INST ALLA TION Continued MANTEL CLEARANCES In addition to meeting noncombustible material clearances, you must also meet required clearances between fireplace opening and mantel shelf. If you do not meet the clearances listed in Figure 7, you wi[...]
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Page 10
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 10 INSTALLING DAMPER CLAMP ACCESSORY FOR VENTED OPERATION Note: When used as a vented heater, appliance must be installed only in a solid-fuel burning fireplace with a working flue and constructed of noncombustible material. If your heater is a manu[...]
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Page 11
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 11 11 INST ALLA TION Continued INSTALLATION Installing Heater Base Assembly (Cont.) Connecting To Gas Supply 1. Apply pipe joint sealant lightly to male threads of the fitting to be threaded into gas regulator . Connect approved flexible gas hose to[...]
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Page 12
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 12 INSTALLATION Connecting To Gas Supply (Cont.) Checking Gas Connections CAUTION: Avoid damage to regulator. Hold gas regulator with wrench when connecting it to gas piping and/or fittings. WARNING: Use pipe joint sealant that is resistant to liqui[...]
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Page 13
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 13 13 3 INSTALLATION Checking Gas Connections (Cont.) Installing Logs INST ALLA TION Continued Pressure Testing Heater Gas Connections 1. Open equipment shutoff valve (see Figure 16, page 12). 2. Open main gas valve located on or near gas meter . 3.[...]
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Page 14
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 14 INSTALLATION Installing Logs (Cont.) INST ALLA TION Continued Dual Burner Premium Aged Split Oak Models WARNING: Failure to position the parts in accor- dance with these diagrams or failure to use only parts specifically approved with this heater[...]
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Page 15
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 15 15 INSTALLATION Installing Logs (Cont.) INST ALLA TION Continued Each log is marked with a number. These numbers will help you identify the log when installing. It is very important to install these logs exactly as instructed. Do not modify logs.[...]
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Page 16
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 16 Single Burner Seasonal Oak Models WARNING: Failure to position the parts in accor- dance with these diagrams or failure to use only parts specifically approved with this heater may result in property damage or personal injury. INSTALLATION Instal[...]
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Page 17
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 17 17 OPERATING HEATER (MANUALLY CONTROLLED MODELS) For Your Safety Read Before Lighting Lighting Instructions WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing prop- erty damage, personal injury or los[...]
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Page 18
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 18 OPERATING HEATER (MANUALLY CONTROLLED MODELS) Lighting Instructions (Cont.) Variable Control Operation To Turn Off Gas To Appliance Manual Lighting Procedure OPERATING HEATER (THERMOSTATICALLY-CONTROLLED MODELS) For Your Safety Read Before Lighti[...]
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Page 19
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 19 19 OPERATING HEATER (THERMOSTATICALLY-CONTROLLED MODELS) Lighting Instructions LIGHTING INSTRUCTIONS WARNING: • If fireplace has glass doors, never operate this heater with glass doors closed. If you operate heater with doors closed, heat build[...]
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Page 20
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 20 OPERATING HEATER (THERMOSTATICALLY-CONTROLLED MODELS) Thermostat Control Operation Manual Lighting Procedure INSPECTING BURNERS CLEANING AND MAINTENANCE OPERA TING HEA TER Continued 1. Follo w steps 1 through 5 under Lighting Instructions , page [...]
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Page 21
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 21 21 CLEANING AND MAINTENANCE Cleaning Burner Injector Holder and Pilot Air Inlet Hole (Cont.) Logs Main Burner SPECIFICATIONS Figure 44 - Injector Holder On Outlet Burner Tube Figure 45 - Pilot Inlet Air Hole Burner Tube Primary Air Inlet Holes In[...]
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Page 22
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 22 TROUBLESHOOTING WARNING: Turn off and un- plug heater and let cool before servicing. Only a qualified ser- vice person should service and repair heater. CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/[...]
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Page 23
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 23 23 OBSERVED PROBLEM Burner does light after ODS/pilot is lit Delayed ignition burner Burner backfiring during combustion Slight smoke or odor during initial operation Moisture/condensation noticed on windows Heater produces a whistling noise when[...]
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Page 24
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 24 TROUBLESHOOTING TROUBLESHOOTING Continued WARNING : If you smell gas • Shut off gas supply. • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone in your building. • Immediately call your gas supp[...]
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Page 25
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 25 25 OPTIONAL POSITIONING OF THERMOSTAT SENSING BULB OPTIONAL POSITIONING OF THERMOST A T SENSING BULB For Masonry and Factory-built Metal Fireplace If your log set cycles to pilot, but the room temperature drops to a lower than ideal comfort level[...]
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Page 26
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 26 ILLUSTRA TED P ARTS BREAKDOWN Variable Manually-Controlled CGD3018N, CGD3924N CGD3930N, CCL3018N CCL3924N 24 3 2 1 4 21 11 12 13 21 8 21 21 25 7 10 9 16 15 17 19 22 18 14 19 23 20 18 Smoky Mountain Oak Logs 4a 5 3a 2a 6 1a Biltmore Split Oak Logs[...]
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Page 27
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 27 27 P ARTS LIST This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 36 of this manual. Variable Manually-Controlled PART NUMBER KEY CCL3018N CCL3924N NO. CGD[...]
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Page 28
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 28 ILLUSTRATED PARTS BREAKDOWN CGD3018NT, CGD3924NT, CGD3930NT ILLUSTRA TED P ARTS BREAKDOWN Thermostatically-Controlled Smoky Mountain Oak Models CGD3018NT CGD3924NT CGD3930NT 5 21 21 21 3 2 1 4 21 8 6 7 11 12 13 9 10 17 19 19 22 20 18 23 16 21 15 [...]
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107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 29 29 PARTS LIST CGD3018NT, CGD3924NT, CGD3930NT P ARTS LIST This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 36 of this manual. Thermostatically-Controlled[...]
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Page 30
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 30 23 23 23 23 10 8 9 13 14 15 4 5 1 2 11 12 19 21 21 24 6 7 3 22 20 25 18 23 17 16 ILLUSTRA TED P ARTS BREAKDOWN Thermostatically-Controlled Biltmore Split Oak Model CCL3018NT ILLUSTRATED PARTS BREAKDOWN CGD3018NT, CGD3924NT, CGD3930NT[...]
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107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 31 31 P ARTS LIST This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 36 of this manual. Thermostatically-Controlled Biltmore Split Oak Model KEY CCL3018NT NO.[...]
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Page 32
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 32 ILLUSTRATED PARTS BREAKDOWN CCL3924NT, CCL3930NTA ILLUSTRA TED P ARTS BREAKDOWN Thermostatically-Controlled Biltmore Split Oak Model CCL3924NT, CCL3930NTA 26 23 23 23 23 10 8 9 13 14 15 4 5 1 2 11 12 19 21 21 24 6 3 22 20 7 25 18 23 17 16[...]
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Page 33
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 33 33 PARTS LIST CCL3924NT, CCL3930NTA P ARTS LIST This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 36 of this manual. Thermostatically-Controlled Biltmore [...]
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Page 34
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 34 ILLUSTRA TED P ARTS BREAKDOWN Variable Manually-Controlled Seasonal Oak Models CRL2718N, CRL3124N ILLUSTRATED PARTS BREAKDOWN CRL2718N, CRL3124N 4 2 1 3 12 21 10 11 21 7 21 5 6 8 9 15 14 16 19 22 18 13 19 17 20 18[...]
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Page 35
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 35 35 P ARTS LIST This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 36 of this manual. Variable Manually-Controlled Mountain Oak Models PARTS LIST CRL2718N, [...]
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Page 36
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 36 SER VICE HINTS When Gas Pressure Is Too Low • pilot will not stay lit • burners will have delayed ignition • heater will not produce specified heat You may feel your gas pressure is too low. If so, contact your local natural gas supplier. R[...]
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107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 37 37 1. Where will the product be used? ❍ Living/Family Room ❍ Office/W arehouse ❍ Utility Shed/Outbuilding ❍ Garage ❍ Bedroom ❍ Bathroom ❍ Other 2. If you bought this product yourself, did you plan to purchase this type of product be[...]
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Page 38
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 38 2701 Industrial Drive P.O. Box 90004 Bowling Green, KY 42102-9004 Postage Required TM T APE T APE[...]
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Page 39
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 39 39 Baltimore Electric 1348 Dixwell Avenue Hamden, CT 06514-0322 1-800-397-7553 203-248-7553 Parts Department Portable Heater Parts 342 N. County Rd. 400 East Valparaiso, IN 46383-9704 All States 219-462-7441 1-888-619-7060 sales@portableheaterpar[...]
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Page 40
107123-01E For more information, visit www.desatech.com For more information, visit www.desatech.com 40 LIMITED WARRANTY COMFORT GLOW VENT-FREE NATURAL GAS LOG HEATERS DESA International warrants this product to be free from defects in materials and components for two (2) years from the date of first purchase, provided that the product has been pro[...]