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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Desa CCL3018NA, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Desa CCL3018NA one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Desa CCL3018NA. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Desa CCL3018NA should contain:
- informations concerning technical data of Desa CCL3018NA
- name of the manufacturer and a year of construction of the Desa CCL3018NA item
- rules of operation, control and maintenance of the Desa CCL3018NA item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Desa CCL3018NA alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Desa CCL3018NA, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Desa service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Desa CCL3018NA.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Desa CCL3018NA item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
WARNING: If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life. — Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. — WHAT TO DO IF YOU SMELL GAS • Do not try to light any appliance. ?[...]
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Page 2
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 2 SAFETY INFORMA TION DANGER: Carbon monoxide poisoning may lead to death! Carbon Monoxide Poisoning: Early signs of carbon monoxide poisoning resemble the flu, with headaches, dizziness, or nausea. If you have these signs, the heater may not be wor[...]
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Page 3
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 3 3 SAFETY INFORMA TION Continued 1. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases. 2. Do not place propane/LP supply tank(s) inside any structure. Lo- c[...]
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Page 4
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 4 AIR FOR COMBUSTION AND VENTILA TION Today’s homes are built more energy efficient than ever. New materials, increased insulation, and new construction methods help reduce heat loss in homes. Home owners weather strip and caulk around windows and[...]
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Page 5
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 5 5 Confined and Unconfined Space National Fuel Gas Code, ANSI Z223.1/NFPA 54 defines a confined space as a space whose volume is less than 50 cubic feet per 1,000 Btu per hour (4.8 m 3 per kw) of the aggregate input rating of all appliances install[...]
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Page 6
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 6 AIR FOR COMBUSTION AND VENTILA TION Continued VENTILATION AIR Ventilation Air From Inside Building This fresh air would come from an adjoining unconfined space. When ventilating to an adjoining unconfined space, you must provide two permanent open[...]
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Page 7
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 7 7 INST ALLA TION WARNING: A qualified service person must in- stall heater. Follow all local codes. WARNING: Before installing in a solid fuel burn- ing fireplace, the chimney flue and firebox must be cleaned of soot, creosote, ashes, and loose pa[...]
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Page 8
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 8 INST ALLA TION Continued NOTICE: Manual control heaters may be used as a vented product. If so, you must always run heater with chimney flue damper open. If running heater with damper open, noncombustible material above fire- place opening is not [...]
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Page 9
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 9 9 Figure 7 - Minimum Mantel Clearances Without Using Hood Minimum Non- Combustible Material Minimum Non- Combustible Material Height Distances to Underside of Mantel Top of Fireplace Opening Underside of Mantel Shelf Mantel Shelf 12" 8" [...]
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Page 10
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 10 INSTALLING HEATER BASE ASSEMBLY WARNING: If installing in a sunken fireplace, special care is needed. You must raise the fireplace floor to allow access to heater control panel. This will insure adequate air flow and guard against sooting and con[...]
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Page 11
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 11 11 WARNING: This appliance requires a 1/2" NPT (National Pipe Thread) inlet connection to the pres- sure regulator. WARNING: A qualified service person must con- nect heater to gas supply. Follow all local codes. CAUTION: Never connect heate[...]
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Page 12
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 12 CAUTION: Avoid damage to regulator. Hold gas regulator with wrench when connecting it to gas piping and/or fittings. Figure 16 - Gas Connection * Purchase the optional CSA design-certified equipment shutoff valve from your dealer. See Accessories[...]
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Page 13
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 13 13 INST ALLA TION Continued ON POSITION OFF POSITION Figure 17 - Equipment Shutoff Valve Open Closed Equipment Shutoff Valve Figure 18 - Checking Gas Joints (Propane/LP Gas Models) Equipment Shutoff Valve Propane/LP Supply Tank Thermostat Gas Val[...]
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Page 14
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 14 Dual Burner Biltmore Split Oak Models CCL3018PTA/NTA, CCL3924PTA/NTA, CCL3930PTB/NTB WARNING: Failure to position the parts in accor- dance with these diagrams or failure to use only parts specifically approved with this heater may result in prop[...]
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Page 15
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 15 15 INST ALLA TION Continued Figure 25 - Installing Middle Log #2 (CCL3930PTB/NTB Shown) Figure 26 - Installing Rear Log #3 (CCL3930PTB/NTB Shown) Figure 27 - Installing Crossover Log #4 (CCL3930PTB/NTB Shown) Middle Log (#2) Tab Burner U-Shaped S[...]
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Page 16
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 16 Single Burner Seasonal Oak Models CRL2718P/N, CRL2718P/N WARNING: Failure to position the parts in accor- dance with these diagrams or failure to use only parts specifically approved with this heater may result in property damage or personal inju[...]
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Page 17
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 17 17 INSTALLATION Installing Logs (Cont.) OPERATING HEATER (Manually-Controlled Models ) Figure 33 - Installing Front Log Front Log Grate Fingers Figure 34 - Installing Crossover Log Post INST ALLA TION Continued Post Base Assembly Crossover Log Ho[...]
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Page 18
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 18 TO TURN OFF GAS TO APPLIANCE Shutting Off Heater 1. Press in and tur n control knob clockwise Clockwise to the HI position. 2. T urn contr ol knob clockwise Clockwise to the pilot position. 3. Press in contr ol knob and turn clockwise Clockwise t[...]
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Page 19
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 19 19 1. F ollow steps 1 through 5 under Lighting Instructions, page 18. 2. Depress contr ol knob and light pilot with match. 3. Keep contr ol knob pr essed in f or 30 seconds after lighting pilot. After 30 seconds, release contr ol knob . Now follo[...]
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Page 20
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 20 INSPECTING BURNERS Check pilot flame pattern and burner flame patterns often. PILOT FLAME PATTERN Figure 39 shows a correct pilot flame pattern. Figure 40 shows an incorrect pilot flame pattern. The incorrect pilot flame is not touching the therm[...]
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Page 21
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 21 21 BURNER PRIMARY AIR HOLES Air is drawn into the burner through the holes in the fitting at the entrance to the burner. These holes may become blocked with dust, lint, or pet hair. Periodically inspect these holes for any blockage and clean as n[...]
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Page 22
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 22 TROUBLESHOOTING WARNING: Turn off and un- plug heater and let cool before servicing. Only a qualified ser- vice person should service and repair heater. CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/[...]
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Page 23
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 23 23 OBSERVED PROBLEM Burner does light after ODS/pilot is lit Delayed ignition of burner Burner backfiring during combustion Slight smoke or odor during initial operation Moisture/condensation noticed on windows Heater produces a whistling noise w[...]
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Page 24
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 24 TROUBLESHOOTING Continued POSSIBLE CAUSE 1. Metal expanding while heating or con- tracting while cooling 1. Heater burning vapors from paint, hair spray, glues, cleaners, chemicals, new carpet, etc. (See IMPORTANT state- ment above) 2. Gas leak. [...]
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Page 25
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 25 25 Adhesive- backed Mounting Clip Figure 46- Locating Thermo- stat Sensing Bulb on Masonry Fireplace Thermostat Sensing Bulb Adhesive- backed Mounting Clip Thermostat Sensing Bulb Figure 47 - Locating Thermo- stat Sensing Bulb on Factory- built M[...]
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Page 26
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 26 SER VICE HINTS When Gas Pressure Is Too Low • pilot will not stay lit • burners will have delayed ignition • heater will not produce specified heat • for propane/LP units, propane/LP gas supply may be low You may feel your gas pressure is[...]
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Page 27
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 27 27 SPECIFICA TIONS DUAL BURNER SMOKY MOUNTAIN OAK MODELS CGD3018PT CGD3924PT CGD3018NT CGD3924NT Btu (Variable) 16,000/30,000 20,000/39,000 Type Gas Natural Propane/LP Natural Propane/LP Ignition Piezo Piezo Manifold Pressure 3.5" W.C. 8.0&q[...]
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Page 28
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 28 ILLUSTRA TED P ARTS BREAKDOWN VARIABLE MANUALLY-CONTROLLED BILTMORE SPLIT OAK MODELS CCL3018PA, CCL3018NA, CCL3924PA AND CCL3924NA 24 21 11 12 13 4 5 3 2 21 8 21 7 10 9 16 15 17 19 22 18 14 19 23 20 18 6 1 ILLUSTRATED PARTS BREAKDOWN Models CCL30[...]
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Page 29
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 29 29 P AR TS LIST VARIABLE MANUALLY-CONTROLLED BILTMORE SPLIT OAK MODELS This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 26 of this manual. PARTS LIST Mod[...]
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Page 30
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 30 ILLUSTRA TED P ARTS BREAKDOWN THERMOSTATICALLY-CONTROLLED SMOKY MOUNTAIN OAK MODELS CGD3018PT, CGD3018NT, CGD3924PT AND CGD3924NT 5 21 21 3 2 1 4 21 8 6 11 12 13 9 10 17 19 19 22 20 18 7 16 21 15 14 ILLUSTRATED PARTS BREAKDOWN Models CGD3018PT, C[...]
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Page 31
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 31 31 P AR TS LIST THERMOSTATICALLY-CONTROLLED SMOKY MOUNTAIN OAK MODELS This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 26 of this manual. PARTS LIST Mode[...]
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Page 32
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 32 ILLUSTRA TED P ARTS BREAKDOWN THERMOSTATICALLY-CON- TROLLED BILTMORE SPLIT OAK MODELS CCL3018PTA AND CCL3018NTA 7 23 23 23 10 8 13 14 15 4 5 1 2 11 12 19 21 21 24 22 20 6 3 9 18 23 17 16 ILLUSTRATED PARTS BREAKDOWN Models CCL3018PTA and CCL3018NT[...]
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Page 33
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 33 33 This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 28 of this manual. P AR TS LIST THERMOSTATICALLY-CONTROLLED BILTMORE SPLIT OAK MODELS PARTS LIST Mode[...]
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Page 34
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 34 ILLUSTRA TED P ARTS BREAKDOWN THERMOSTATICALLY-CONTROLLED BILTMORE SPLIT OAK MODELS CCL3924PTA, CCL3924NTA, CCL3930PTB AND CCL3930NTB 9 23 23 23 10 8 13 14 15 4 5 1 2 P eg positions vary according to model. 11 12 19 21 21 24 22 20 6 7 25 18 23 17[...]
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Page 35
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 35 35 P AR TS LIST THERMOSTATICALLY-CONTROLLED BILTMORE SPLIT OAK MODELS This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 26 of this manual. PARTS LIST Mode[...]
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Page 36
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 36 ILLUSTRA TED P ARTS BREAKDOWN VARIABLE MANUALLY- CONTROLLED SEASONAL OAK MODELS CRL2718P, CRL2718N, CRL3124P AND CRL3124N 4 12 6 10 11 6 7 6 5 1 8 9 15 14 16 19 21 18 13 19 17 20 18 2 3 ILLUSTRATED PARTS BREAKDOWN Models CRL2718P, CRL2718N, CRL31[...]
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Page 37
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 37 37 P AR TS LIST VARIABLE MANUALLY-CONTROLLED SEASONAL OAK MODELS This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 26 of this manual. PARTS LIST Models CR[...]
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Page 38
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 38 These Parts Centrals are privately owned businesses. They have agreed to support our customer’s needs by providing original replacement parts and accessories. P AR TS CENTRAL Baltimore Electric 1348 Dixwell Avenue Hamden, CT 06514-0322 1-800-39[...]
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Page 39
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 39 39 1. Where will the product be used? ❍ Living/F amily Room ❍ Office/Warehouse ❍ Utility Shed/Outbuilding ❍ Gar age ❍ Bedroom ❍ Bathroom ❍ Other 2. If you bought this product yourself , did you plan to purchase this type of product [...]
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Page 40
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 40 2701 Industrial Drive P.O. Box 90004 Bowling Green, KY 42102-9004 Postage Required T APE T APE[...]
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Page 41
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 41 41 NOTES _______________________________________________________________________________________________ _______________________________________________________________________________________________ _____________________________________________[...]
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Page 42
111160-01B For more information, visit www.desatech.com For more information, visit www.desatech.com 42 KEEP THIS WARRANTY W ARRANTY INFORMA TION Always specify model and serial numbers when communicating with the factory. We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard wri[...]