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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Desa CHL3924PR, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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Unfortunately, only a few customers devote their time to read an instruction of Desa CHL3924PR. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
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First and foremost, an user manual of Desa CHL3924PR should contain:
- informations concerning technical data of Desa CHL3924PR
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- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Desa CHL3924PR alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Desa CHL3924PR, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Desa service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Desa CHL3924PR.
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Table of contents for the manual
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Page 1
Sav e this manual for future reference. For more information, visit www .desatech.com W ARNING: If the information in this manual is not fol- lowed exactly , a fire or explosion may result causing property damage, personal injury or loss of life. — Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any[...]
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Page 2
www .desatech.com 1 1 1 161-01E 2 W ARNING: Improper installation, adjustment, altera- tion, service or maintenance can cause injury or prop- erty damage. Refer to this manual for correct installation and operational procedures. For assistance or addi- tional information consult a qualified installer , service agency or the gas supplier . W ARNING[...]
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Page 3
www .desatech.com 1 1 1 161-01E 3 SAFETY INFORMA TION WA RNIN G: T hi s pro du ct c on - ta ins an d/o r ge ner ate s ch emi cal s kno wn to the state of California to cause cancer or birth defects or other reproductive harm. IMPORT ANT : Read this owner ’ s man ual care ful ly and comple tel y before trying to assemble, op- erate or service this[...]
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Page 4
www .desatech.com 1 1 1 161-01E 4 SAFETY INFORMA TION Continued 4. If you smell gas • shut off gas supply • do not try to light any appliance • do not touch any electrica l switch ; do not use any phone in your building • immediately call your gas supplier from a neighbor ʼ s phone. Follow the gas supplier ʼ s instructions • if you cann[...]
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Page 5
www .desatech.com 1 1 1 161-01E 5 PRODUCT IDENTIFICA TION Figure 1 - V ent-Free Gas Log Heater (Logs May V ary By Model) Log Set Control Knob Base Grate Piezo Ignitor Optional Remote Control Optional Selector Switch Flame Adjustment Knob UNP ACKING CA UTI ON: Do not re move th e da ta pla te s atta ched t o the hea ter base assembly . The data plat[...]
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Page 6
www .desatech.com 1 1 1 161-01E 6 AIR FOR COMB USTION AND VENTILA TION Continued PROVIDING ADEQUA TE VENTILA TION The following are excerpts from National Fuel Gas Code, ANSI Z223.1/NFP A 54, Section 5.3, Air for Combustion and V entilation. All spaces in homes fall into one of the three fol - lowing ventilation classifications: 1. Unusually Tight[...]
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Page 7
www .desatech.com 1 1 1 161-01E 7 Example: Gas water heater __________ Btu/Hr V ent-free fireplace + ________ Btu/Hr T otal = ________ Btu/Hr 4. Compare the maximum Btu/Hr the space can support with the actual amount of Btu/Hr used. __________ Btu /H r (m ax im um t he s pa ce c an s up po rt ) __________ Bt u/Hr (ac tual amo unt of B tu/H r us ed[...]
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Page 8
www .desatech.com 1 1 1 161-01E 8 W ARNING: Seal any fresh air vents or ash clean-out doors located on floor or wall of fire- place. If not, drafting may cause pilot outage or sooting. Use a heat-resistant sealant. Do not seal chimney flue damper . W ARNING: Never install the heater • in a b edr oom or bat hro om unless installed as a vented a[...]
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Page 9
www .desatech.com 1 1 1 161-01E 9 WARNING: This appliance is equipped for (natural or pro- pane/LP) gas. Field conversion is not permitted. INST ALLA TION AND CLEARANCES (V ent-Free Operation Only) WA R N I N G : M a i n t a i n t h e minimum clearances. If you can, provide greater clearances from floor , ceiling and adjoining wall. MINIMUM FIREPL[...]
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Page 10
www .desatech.com 1 1 1 161-01E 10 INST ALLA TION Continued Figure 5 - Heat Resistant Material (Slate, Marble, Tile, etc.) Above Fireplace If Using Mantel You mu st hav e nonc ombu stib le mat eri al(s ) abov e the firepl ace openin g. Noncomb ustib le materi als (suc h as slate, marbl e, tile , etc. ) must be at least 1/2 inch thic k. With sheet [...]
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Page 11
www .desatech.com 1 1 1 161-01E 1 1 Minimum Noncombustible Material 8" Min. 12" 15" 18" All minimum distances are in inches Log Set 18", 24", 30" Models 20" 2 1 /2 " 6" 8" 10" 12" Distances to Underside of Mantel Hood (GA6050 , GA6052 ) T op of Fireplace Openin g Underside of Mantel S[...]
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Page 12
www .desatech.com 1 1 1 161-01E 12 INST ALLING HEA TER BASE ASSEMBL Y CA UTI ON: Do not re move th e da ta pla te s atta ched t o the hea ter base assembly . The data plates contain important warranty and safety information. W ARNING: Y ou must secure this heater to fireplace floor . If not, heater will move when you adjust controls. Moving heate[...]
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Page 13
www .desatech.com 1 1 1 161-01E 13 For propane/LP units, the installer must supply an external regulator . The external regulator will reduce incoming gas pressure. Y ou must reduce inco ming gas pressu re to betwe en 11 and 14 inche s of water . If you do not reduce incoming gas pres - sure, heater regulator damage could occur . Install external r[...]
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Page 14
www .desatech.com 1 1 1 161-01E 14 INST ALLA TION Continued * Purchase the optional CSA design-certified equipment shutof f valve from your dealer . See Accessories , page 34. ** Minimum inlet pressure for purpose of input adjustment. Figure 14 - Gas Connection Gas Control 3" Minimum CSA Design- Certified Equipment Shutoff V alve With 1/8&quo[...]
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Page 15
www .desatech.com 1 1 1 161-01E 15 INST ALLA TION Continued Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa) 1. Close equipment shutoff valve (see Figure 15). 2. Pr essu riz e sup ply pipi ng s yste m by eith er opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas or u[...]
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Page 16
www .desatech.com 1 1 1 161-01E 16 INST ALLING WIRELESS HAND- HELD REMOTE CONTROL ACCESSOR Y T wo 9-volt alkaline batteries (not included) are required to operate this heater with the wire - less hand-held remote control set. One battery must be installed in the receiver and one in the hand-held remote control unit. Note: Only use alkaline batterie[...]
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Page 17
www .desatech.com 1 1 1 161-01E 17 INST ALLA TION Continued INST ALLING LOGS W ARNING: Failure to posi- tion the parts in accordance with these diagrams or failure to use only parts specifically approved with this heater may result in property damage o r personal injury . CAUTION: After installa- tion and periodically thereafter , check to ensure [...]
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Page 18
www .desatech.com 1 1 1 161-01E 18 5. Locate pegs on the bottom of crossover log (#5). Slide these pegs into the holes located in crossover log (#4) and front log (#1). See Figure 28. For CCL30 18PR/ NR Only: Locat e holes on the bottom of crossover log (#5). Slide the holes over the left pegs on middle log (#2) and front log (#1). See Figure 29. 6[...]
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Page 19
www .desatech.com 1 1 1 161-01E 19 OPERA TING HEA TER FOR YOUR SAFETY READ BEFORE LIGHTING W ARNING: If you do not fol- low these instructions exactly , a fire or explosion may result causing property damage, per- sonal injury or loss of life. A. This appliance has a pilot which must be lighted by hand. When lighting the pilot, follow these instru[...]
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Page 20
www .desatech.com 1 1 1 161-01E 20 CAUTION: Do not try to ad- just heating levels by using the equipment shutoff valve. W ARNING: Make sure the selector switch is in the OFF pos iti on wh en yo u are away fr om home for long periods of time. Heater will come on automati- cally with selector switch in the ON position. OPERA TING HEA TER Continued 4.[...]
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Page 21
www .desatech.com 1 1 1 161-01E 21 MANUAL LIGHTING PROCEDURE 1. Follow steps 1 through 6 under Lighting Instructions , pages 19 and 20. 2. Depress control knob and light pilot with match. 3. Keep cont ro l knob pres sed in for 30 seco nds afte r lighti ng pilot. Aft er 30 seconds , re leas e control knob. Now follow steps 9 through 1 1 under Lighti[...]
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Page 22
www .desatech.com 1 1 1 161-01E 22 OPERA TING HEA TER Continued Manual Mode 1. Press the POWER and LOCK buttons together to turn on the hand-held remote control. 2. Pre ss t he MA NU b utt on t o tu rn o n th e fireplace. 3. Press the POWER and LOCK buttons together to turn off the fir eplace. Auto (Thermostatic) Mode 1. Press the POWER and LOCK [...]
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Page 23
www .desatech.com 1 1 1 161-01E 23 CLEANING AND MAINTENANCE W ARNING: T urn off heater and let cool before cleaning. CAU TI ON : Y o u mu st keep co n- tro l area s, bur ner s an d circu latin g air passageways of heater clean. Inspect these areas of heater before each use. Have heater inspected yearly by a qualified service person. Heater may nee[...]
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Page 24
www .desatech.com 1 1 1 161-01E 24 TROUBLESHOO TING W ARNING: T urn off heater and let cool before servicing. Only a qualified service person should service and repair heater . CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit. Note: All troubleshooting items are listed in order of operation. PO[...]
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Page 25
www .desatech.com 1 1 1 161-01E 25 POSSIBLE CAUSE 1. Co nt ro l kn o b no t fu ll y pr e ss ed in 2. Control knob not pressed in long enough 3. Equipment shutoff valve not fully open 4. Pilot flame not touching ther - mocouple, which allows ther - mocouple to cool, causing pilot flame to go out. This problem could be caused by one or both of the f[...]
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Page 26
www .desatech.com 1 1 1 161-01E 26 POSSIBLE CAUSE 1. Not enough air 2. Gas regulator defective 3. Residues from manufacturing processes and logs curing 1. Not enough combustion/ven - tilation air 1. Turning control knob to HI position when burner is cold 2. Air in gas line 3. Air passageways on heater blocked 4 . Dirty or partially clogged burner o[...]
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Page 27
www .desatech.com 1 1 1 161-01E 27 POSSIBLE CAUSE 1. Heater burning vapors from paint, hair spray , glues, clean - er s, ch em ic al s, ne w c ar pe t, etc. (See IMPORT ANT state- ment above) 2 . Gas leak. See W arning statement at top of page 1. Not enough fresh air is avail - able 2. Low line pressure 3 . ODS/pilot is partially clogged 1 . Gas le[...]
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Page 28
www .desatech.com 1 1 1 161-01E 28 ILL USTRA TED P ARTS BREAKDOWN MODELS CCL3018PR, CCL3018PRA, CCL3018NR AND CCL3018NRA 9 23 25 24 23 21 12 1 1 14 4 5 1 2 18 10 13 30 22 6 3 8 20 7 15 16 17 17 28 28 27 26 29 19 O F F P I L O T O N H I L O O F F P I L O T O N H I L O Note: Items 16 and 17 are Natural Gas only .[...]
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Page 29
www .desatech.com 1 1 1 161-01E 29 P ARTS LIST This list contains replaceable parts used in your heater . When ordering parts, follow the instructions listed under Replacement Parts on page 33 of this manual. KEY P ART NUMBER NO. CC L3 018 PR CC L3 018 PRA CC L3 01 8NR C CL3 018N RA DESCRIPTION QTY 1 105958-04 1 1 1340-03 105958-04 1 1 1340-03 Fron[...]
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Page 30
www .desatech.com 1 1 1 161-01E 30 30 18 19 27 18 23 12 1 1 14 4 5 1 2 17 10 21 20 22 6 7 3 9 20 16 8 15 29 28 28 25 26 O F F P I L O T O N H I L O O F F P I L O T O N H I L O 24 31 13 ILL USTRA TED P ARTS BREAKDOWN MODELS CCL3924PR, CCL3924PRA, CCL3924NR, CCL3924NRA, CCL3930PR, CCL3930PRA, CCL3930NR, CCL3930NRA, CHL3924NR AND CHL3924PR Note: Items[...]
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Page 31
www .desatech.com 1 1 1 161-01E 31 P ARTS LIST This list contains replaceable parts used in your heater . When ordering parts, follow the instructions listed under Replacement Parts on page 33 of this manual. P ART NUMBER CHL3924PR CHL3924NR KEY CCL3924PR CCL3 92 4P RA CCL3930PR CCL39 30PR A NO. CCL3924NR CCL 39 24 NR A CCL3930NR CCL3930NRA DESCRIP[...]
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Page 32
www .desatech.com 1 1 1 161-01E 32 SPECIFICA TIONS CCL3924PR CCL3018PR CCL3924PRA CCL3930PR CCL3018PRA CHL3924PR CCL3930PRA Btu (V ariable) 16,000/30,000 20,000/39,000 20,000/39,000 T ype Gas Propane/LP Propane/LP Propane/LP Ignition Piezo Piezo Piezo Manifold Pressure 8.0" W .C. 8.0" W .C. 8.0" W .C. Inlet Gas Pressure (in. of water[...]
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Page 33
www .desatech.com 1 1 1 161-01E 33 REPLACEMENT P ARTS Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty . P ARTS UNDER W ARRANTY Contact authorized dealers of this product. If they canʼ t supply original replacement part(s), call DESA Heating Productsʼ T echnical Service Departme[...]
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Page 34
www .desatech.com 1 1 1 161-01E 34 ACCESSORIES NOTICE: All accessories may not be available for all fireplace models. Purc has e the se fir epla ce a cces sori es fr om y our l o- cal deal er. If they can not supply thes e acces sori es, eith er cont act your ne ares t Pa rts Cen tral (pa ge 3 3) or call DESA Heat ing Prod ucts ʼ Sales Depar tme[...]
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Page 35
www .desatech.com 1 1 1 161-01E 35 ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ________________________________________[...]
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Page 36
2701 Industrial Drive P .O. Box 90004 Bowling Green, KY 42102-9004 www .desatech.com 1 1 1 161-01 Rev . E 09/04 NOT A UPC WARRANTY INFORMA TION KEEP THIS WARRANTY Model Serial No. Date Purchased Always specify model and serial numbers when communicating with the factory . W e reserve the right to amend these specifications at any time without noti[...]