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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Desa PHK-18, PHK-24, PHK-30, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Desa PHK-18, PHK-24, PHK-30 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Desa PHK-18, PHK-24, PHK-30. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Desa PHK-18, PHK-24, PHK-30 should contain:
- informations concerning technical data of Desa PHK-18, PHK-24, PHK-30
- name of the manufacturer and a year of construction of the Desa PHK-18, PHK-24, PHK-30 item
- rules of operation, control and maintenance of the Desa PHK-18, PHK-24, PHK-30 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Desa PHK-18, PHK-24, PHK-30 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Desa PHK-18, PHK-24, PHK-30, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Desa service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Desa PHK-18, PHK-24, PHK-30.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Desa PHK-18, PHK-24, PHK-30 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
W ARNING: If the information in this manual is not fol- lowed exactly , a fi re or explosion may result causing property damage, personal injury , or loss of life. — Do not store or use gasoline or other fl ammable vapors and liquids in the vicinity of this or any other appliance. — WHA T T O DO IF YOU SMELL GAS • Do not try to light any ap[...]
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Page 2
115425-01 2 For more information, visit www .desatech.com SAFETY INFORMA TION Carbon Monoxide Poisoning : Early signs of carbon monoxide poisoning resemble the fl u, with headaches, dizziness, or nausea. If you have these signs, the log set may not be working properly . Get fresh air at once ! Have log set serviced. Some people are more affected b[...]
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Page 3
115425-01 3 3 For more information, visit www .desatech.com SAFETY INFORMA TION PRODUCT IDENTIFICA TION LOCAL CODES UNP ACKING PRODUCT IDENTIFICA TION Figure 1 - Product Identifi cation (Ramp P an Burner) Hear th Kit Model _________________________ Serial Number ___________________________ Log Set Model ___________________________ SAFETY INFORMA T[...]
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Page 4
115425-01 4 For more information, visit www .desatech.com INST ALLA TION WARNING: Before installing in a solid fuel burning fi replace, the chimney fl ue and fi rebox must be cleaned of soot, creosote, ashes and loose paint by a qualifi ed chimney cleaner. Creosote will ignite if highly heated. A dirty chimney fl ue may create and distribute s[...]
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Page 5
115425-01 5 5 For more information, visit www .desatech.com INST ALLING DAMPER CLAMP Secure the damper stop clamp provided to the leading edge of the damper as shown in Figure 3. If for any reason this clamp doesn't work on your fi replace, another suitable clamp or permanent stop must be installed, or the damper blade must be cut or removed.[...]
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Page 6
115425-01 6 For more information, visit www .desatech.com Figure 5 - Checking Gas Joints HEARTH K IT ASSEMBL Y AND INST ALLA TION Kit Assembly - Ramp Pan Burner 1. Determine which side the gas line feeds into the fi replace. This logset is factory set up for right side (facing) gas feed. If your gas line is on the right side, go to the Installatio[...]
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Page 7
115425-01 7 7 For more information, visit www .desatech.com TESTING BURNER FOR LEAKS 1. Generously apply noncorrosive leak detection fl uid to all connections. WARNING: Never check for gas leaks with open fl ame. INST ALLA TION Continued Figures 16 & 17 - Installing Logs. (Number and style of your logs may v ary) INST ALLA TION T esting Burne[...]
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Page 8
115425-01 8 For more information, visit www .desatech.com LIGHTING INSTRUCTIONS GAS SHUTOFF V AL VE OPERA TION Flame Adjustment Adjust the fl ame ON/OFF by turning the gas shutof f valve coun- terclockwise to open or clockwise to close, as necessary . Shutting Off Appliance T urn gas shutoff valve clockwise to the OFF position. CURING LOGS During [...]
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Page 9
115425-01 9 9 For more information, visit www .desatech.com TROUBLESHOOTING W ARNING: T urn off log set and let cool before servicing. Only a qualifi ed service person should service and repair log set. POSSIBLE CAUSE REMEDY OBSERVED PROBLEM Note : All troubleshooting items are listed in order of operation. 1. Poor fuel quality 2. Fireplace ventin[...]
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Page 10
115425-01 10 For more information, visit www .desatech.com TROUBLESHOOTING Continued W ARNING: If you smell gas • Shut off gas supply . • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone in your building. • Immediately call your gas supplier from a neighbor ’s phone. Fol- low the gas supplier ?[...]
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Page 11
115425-01 11 11 For more information, visit www .desatech.com ACCESSORIES ACCESSORIES Purchase these log set accessories from your local dealer. If they can not supply these accessories, call DESA at 1-866-672-6040 for referral information. You can also write to the address listed on the back page of this manual. EQUIPMENT SHUT OFF V AL VE - GA5010[...]
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Page 12
115425-01 12 For more information, visit www .desatech.com ILLUSTRA TED P ARTS BREAKDOWN ILLUSTRA TED P ARTS BREAKDOWN Models: PHK-18/24/30; BCS18/24/30 Models: PHK-18/24/30; BCS18/24/30 ( Number and style of logs vary by model ) 1 3 2 4 5 6 9 8 19 18 12 14 11 15 16 13 17 20 22 21 7 24 23 10[...]
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Page 13
115425-01 13 13 For more information, visit www .desatech.com P ARTS LIST This list contains replaceable parts used in your log set. When ordering parts, follow the instructions listed under Replacement Parts on page 12 of this manual. PA R T S L I S T Models: PHK-18/24/30; BCS18/24/30 Key No. Part Number Description Qty . PHK/BCS 18 PHK/BCS 24 PHK[...]
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Page 14
115425-01 14 For more information, visit www .desatech.com 1. Where will the product be used? m Living/Family Room ❍ Office/W arehouse ❍ Utility Shed/Outbuilding ❍ Garage ❍ Bedroom ❍ Bathroom ❍ Other 2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? ❍ Y es ❍ No 3. Who [...]
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Page 15
115425-01 15 15 For more information, visit www .desatech.com 2701 Industrial Dr iv e P .O. Box 90004 Bowling Green, KY 42102-9004 P ostage Required T APE T APE[...]
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Page 16
115425-01 16 For more information, visit www .desatech.com LIMITED W ARRANTY - VENTED GAS LOGS DESA warrants this product to be free from defects for a lifetime, provided that the product has been properly installed, operated and maintained in accordance with all applicable instructions. T o make a claim under this warranty the Bill of Sale or canc[...]