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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Desa P)R, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Desa P)R one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Desa P)R. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Desa P)R should contain:
- informations concerning technical data of Desa P)R
- name of the manufacturer and a year of construction of the Desa P)R item
- rules of operation, control and maintenance of the Desa P)R item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Desa P)R alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Desa P)R, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Desa service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Desa P)R.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Desa P)R item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
For more information, visit www .desatech.com W ARNING: If the information in this manual is not fol- lowed exactly , a re or explosion may result causing property damage, personal injury or loss of life. — Do not store or use gasoline or other ammable vapors and liquids in the vicinity of this or any other appliance. — WHA T TO DO IF YOU[...]
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Page 2
www .desatech.com 1 19426-01A 2 SAFETy INFORMA TION T AbLE OF CONTENTS Safety Information ............................................... 2 Product Identication ........................................... 5 Local Codes......................................................... 5 Optional Remote Control Accessories ................. 5 Unpacking....[...]
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Page 3
www .desatech.com 1 19426-01A 3 WA RNIN G: Th is p rodu ct co n - ta ins an d/o r ge ne ra tes c hem ica ls kno wn t o t he state of California to cause cancer or birth defects or other reproductive harm. IMPORT ANT : Read this owner ’s man ual caref ully and co mple tely before trying to assemble, op - erate or service this replace. Improper [...]
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Page 4
www .desatech.com 1 19426-01A 4 SAFETy INFORMA TION Continued 1. This appliance is only for use with the type of gas indica ted on the rating plate. This appli ance is not convertible for use with other gases. 2. Do not place propane/LP supply tank(s) in - side any structure. Locate propane/LP supply tank(s) outdoors (propane/LP units only). 3. If [...]
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Page 5
www .desatech.com 1 19426-01A 5 PRODUCT IDENTIFICA TION Figure 1 - Product Identication Base Assembly Control Knob Ignitor Model VUL Series Logs Control Knob Base Assembly Ignitor Rear Burner Flame Adjustment Knob Remote Control (Optional) OPTIONAL REMO TE CONTROL A CCESSORIES There are four optional remote controls that can be purchased separat[...]
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Page 6
www .desatech.com 1 19426-01A 6 AIR FOR COMb USTION AND VENTILA TION W ARNING: This heater shall no t b e in st al led i n a c on ne d spac e or unusua lly tigh t constr uc - tion unless provisions are provid - ed for adequate combustion and ventilation air . Read the following ins truc tion s to insu re prop er fresh air for this and other fuel[...]
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Page 7
www .desatech.com 1 19426-01A 7 AIR FOR COMb USTION AND VENTILA TION Continued Space: Includes the room in which you will install replace plus any adjoining rooms with doorless pas - sageways or ventilation grills between the rooms. 1. Dete rmine the volum e of the sp ace ( leng th x width x height). Length x Width x Height =__________cu. ft. (v[...]
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Page 8
www .desatech.com 1 19426-01A 8 AIR FOR COMb USTION AND VENTILA TION Continued V entilation Air From Outdoors Prov ide extra fresh air by usin g ventil ation grills or ducts. Y ou must provide two permanent openings: one within 12" of the ceiling and one within 12" of the oor . Connect these items directly to the outdoors or spaces ope[...]
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Page 9
www .desatech.com 1 19426-01A 9 MINIMUM FIREPLACE CLEARANCE TO COMBUSTIBLE MA TERIALS Log Size 18", 24", 30" Side W all 16" Ceiling 42" Floor 5" LOG SIZING REQUIREMENTS Minimum Firebox Size Log Front Rear* Size Height Depth Width Width 18" 17" 14" 20" 14" 24" 17" 14" 26" 18&[...]
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Page 10
www .desatech.com 1 19426-01A 10 INST ALLA TION Continued NOT ICE : Ma nua l c ontr ol heat ers ma y be used as a ven ted pro duct . If so, you must alway s run hea ter wit h chi mney ue damp er open. If run ning heate r with dam per ope n, nonc ombu sti ble mate ria l abo ve rep lac e openi ng is not nee ded . Go to Ins tal ling Damp er Clam[...]
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Page 11
www .desatech.com 1 19426-01A 1 1 INST ALLA TION Continued NOT ICE : Sur face temp era ture s of adj ace nt wal ls and man tel s be - co me ho t dur in g ope ra tio n. Wal ls and mante ls abov e the re box may bec ome hot to the touch . If inst alle d pr oper ly, the se tem - per atu res me et th e req uire men t of the natio nal produ ct stan d[...]
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Page 12
www .desatech.com 1 19426-01A 12 INST ALLA TION Continued INST ALLING DAMPER CLAMP ACCESSOR Y FOR VENTED OPERA TION Note: When used as a vented heater, appliance must be installed only in a solid-fuel burning replace with a working ue and constructed of noncombustible material. If your heater is a manually-cont rolled model, you may use this [...]
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Page 13
www .desatech.com 1 19426-01A 13 INST ALLA TION Continued IMPORT ANT : Make sure the heater burners are level. If heater is not level, heater will not work properly . For thermostat models, avoid damage to thermostat bulb. A void nicks or sharp bends in thermostat bulb wire. Keep thermostat bulb in mounting bracket until ready to mount base to o[...]
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Page 14
www .desatech.com 1 19426-01A 14 CONNECTING TO GAS SUPPL Y W ARNING: This appliance requires a 1/2" NPT (National Pipe Thread) inlet connection to the pressure regulator . W ARNING: A qualied ser - vic e pers on must conn ect heate r to gas supply . Follow all local codes. CAUTION: Never connect propane/LP replace directly to the propane[...]
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Page 15
www .desatech.com 1 19426-01A 15 Pipe Cap T ee Nipple Joint INST ALLA TION Continued Installation must include an equipment shutoff valve, union and plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must be upstream from heater (see Figures 15 or 16, depending on your model). IMPORT ANT : Install equipment shuto[...]
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Page 16
www .desatech.com 1 19426-01A 16 CHECKING GAS CONNECTIONS W ARN ING: T est all gas pipi ng and connections, internal and external to unit, for leaks after installing or servicing. Correct all leaks at once. W AR NIN G: Ne ve r u se an open ame to check for a leak. App ly a nonc orr osi ve leak dete c - tion uid to all joints. Bubbles forming [...]
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Page 17
www .desatech.com 1 19426-01A 17 INST ALLA TION Continued Figure 18 - Checking Gas Joints (Propane/LP Only) Thermostat Gas V alve or Control V alve Location Propane/LP Supply T ank Equipment Shutoff V alve Gas Meter Figure 19 - Checking Gas Joints (Natural Gas Only) Thermostat Gas V alve or Control V alve Location Equipment Shutoff V alve INST ALLI[...]
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Page 18
www .desatech.com 1 19426-01A 18 INST ALLING LOGS W ARNING: Failure to posi - tion the parts in accordance with these diagrams or failure to use only parts specically approved with this heater may result in property damage or personal injury . Each log is marked with a number . These numbers will help you identify the log when installing. It is [...]
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Page 19
www .desatech.com 1 19426-01A 19 INST ALLA TION Continued Rear Log Grate Prongs Figu re 2 5 - Installing VUL Model Log Sets Not e: Y our appli ance may vary from mode l sho wn but log placement will be the same. Bottom Log Base Assembly Front Right Log Front Left Log 6. Place middle left log over front left and bottom logs as show in Figure 26. Be [...]
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Page 20
www .desatech.com 1 19426-01A 20 OPERA TING HEA TER THERMOST A T -CONTROLLED MODELS FOR YOUR SAFETY READ BEFORE LIGHTING W ARNING: If you do not fol- low these instructions exactly , a re or explosion may result causing property damage, per - sonal injury or loss of life. A. This appliance has a pilot which must be lighted by hand. When lighting[...]
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Page 21
www .desatech.com 1 19426-01A 21 5. T urn cont ro l kno b cou nter clockw ise to the PILOT position. Press in control knob for ve (5) seconds (see Figur e 28). Note: Y ou may be running this heater for the rst time after hooking up to gas sup - ply . If so, the control knob may need to be pressed in for 30 seconds or more. This will allow air[...]
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Page 22
www .desatech.com 1 19426-01A 22 LIGHTING INSTRUCTIONS W ARNING: • If replace has glass doors, never operate this heater with glass doors closed. If you op - era te heate r with door s clos ed, heat buildup inside replace will cause glass to burst. Make sure there are no obstructions across openings of replace. • Y ou must operate this[...]
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Page 23
www .desatech.com 1 19426-01A 23 5. Wait ve (5) minutes to clear out any gas. Then smell for gas, including near the oor . If you smell gas, STOP! Follow “B” in the safety information, column 1, page 22. If you don’t smell gas, go to the next step. 6. Press in and turn control knob counter- clockw ise to t he PILO T p osition. Press in [...]
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Page 24
www .desatech.com 1 19426-01A 24 OPERA TING HEA TER Continued MANUAL LIGHTING PROCEDURE 1. Follow steps 1 through 6 under Lighting Instructions , pages 22 and 23. 2. Depress control knob and light pilot with match. 3. Keep contr ol knob pres sed in for 30 seco nds afte r lighti ng pilo t. After 30 seco nds, rel ease control knob. Now follow steps 9[...]
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Page 25
www .desatech.com 1 19426-01A 25 Manual Mode 1. Pr es s th e PO WER a nd LO CK bu tt on s t og et he r to t ur n o n t he han d- hel d r emo te con tro l. 2. P res s th e M AN U but to n to tu rn o n the replace. 3. Press the POWER and LOCK buttons together to turn off the r eplace. Auto (Thermostatic) Mode 1. Pr es s th e PO WER a nd LO CK b[...]
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Page 26
www .desatech.com 1 19426-01A 26 FRONT BURNER FLAME P A TTERN Figure 38 shows correct front burner ame pat - tern. Figure 39 shows incorrect front burner ame pattern. The incorrect burner ame pattern shows yellow tipping at top of blue ame. W ARNING: If yellow tipping occurs, your heater could pro - duce increased levels of carbon monox[...]
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Page 27
www .desatech.com 1 19426-01A 27 4. Check the injector holder located at the end of the burner tube again. Remove any large particles of dust, dirt, lint or pet hair with a soft cloth or vacuum cleaner nozzle. 5. Blow air into the primary air holes on the injector holder . 6. In ca se any lar ge clu mps of dus t have now bee n push ed i nto the b u[...]
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Page 28
www .desatech.com 1 19426-01A 28 TROUbLESHOO TING W ARNING: T urn off heater and let cool before servicing. Only a qualied service person should service and repair heater . CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit. Note: All troubleshooting items are listed in order of operation. POSS[...]
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Page 29
www .desatech.com 1 19426-01A 29 POSSIBLE CAUSE 1. Control knob not fully pressed in 2. Control knob not pressed in long enough 3. Safety interlock system has been triggered 4. Equipment shutoff valve not fully open 5. Pilot ame not touching ther - mocouple, which allows ther - mocouple to cool, causing pilot flame to go out. This problem could [...]
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Page 30
www .desatech.com 1 19426-01A 30 POSSIBLE CAUSE 1. Residues from manufacturing processes and logs curing 1. Turning control knob to HI position when burners are cold 2. Air in gas line 3. Air passageways on heater blocked 4 . Dirty or partially clogged burner orice(s) 1 . When heated, vapors from furniture polish, wax, carpet cleaners, etc. may [...]
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Page 31
www .desatech.com 1 19426-01A 31 TROUbLESHOO TING Continued W ARNING: If you smell gas • Shut off gas supply . • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone in your building. • Immediately call your gas supplier from a neighbor ’ s phone. Fol - low the gas supplier ’ s instructions. • [...]
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Page 32
www .desatech.com 1 19426-01A 32 OPTIONAL POSITIONING OF THERMOST A T SENSING b ULb (Thermostat-Controlled Models Only) FOR MASONR Y AND F ACTOR Y - BUIL T MET AL FIREPLACE If your log set cycles to pilot, but the room tem - perature drops to a lower than ideal comfort level before the log set comes back on, you may want to reposition the thermosta[...]
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Page 33
www .desatech.com 1 19426-01A 33 Figure 48 - Positioning the Thermostat Sensing Bulb in the V ertical Position with the Capillary at the Bottom Capillary Thermostat Sensing Bulb Do Not Crimp Capillary Adhesive- backed Mounting Clip 4. The mounting clip must be a minimum of 3" from bottom of replace to prevent crimping of capillary . Once yo[...]
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Page 34
www .desatech.com 1 19426-01A 34 1 2 3 4 5 6 KEY NO. P ART NUMBER DESCRIPTION QTY VUL18NT VUL18PT VUL18NR VUL18PR VUL24NT VUL24PT VUL24NR VUL24PR VUL30NT VUL30PT VUL30NR VUL30PR 1 1 13621-01 1 13621-07 1 13621-13 Front Right Log (#1) 1 2 1 13621-02 1 13621-08 1 13621-14 Front Left Log (#1) 1 3 1 13621-03 1 13621-09 1 13621-15 Middle Right Log (#2) [...]
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Page 35
www .desatech.com 1 19426-01A 35 ILL USTRA TED P ARTS bREAkDOWN AND P AR TS LIST LOG MODELS CRB 2618 NR, CRB2 618P R, C RB3 624N R, C RB36 24PR , CR B363 0NR, CRB3630PR, HRB3624NT , HRB3624PT , HRB3624NR AND HRB3624PR This list contains replaceable parts used in your heater . When ordering parts, follow the instructions listed under Replacement Par[...]
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Page 36
www .desatech.com 1 19426-01A 36 ILL USTRA TED P ARTS bREAkDOWN THERMOST A T -CONTROLLED MODELS VUL18NT , VUL18PT , VUL24NT , VUL24PT , VUL30NT , VUL30PT , HRB3624NT AND HRB3624PT L P G 1 1 10 4 1 8 3 12 8 2 5 6 7 24 25 21 2 23 22 15 13 16 9 8 8 19 17 20 18 14[...]
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Page 37
www .desatech.com 1 19426-01A 37 P ARTS LIST THERMOST A T -CONTROLLED MODELS This list contains replaceable parts used in your heater . When ordering parts, follow the instructions listed under Replacement Parts on page 42 of this manual. KEY NO. P ART NO. DESCRIPTION QTY . 1 ** Ramp Burner Base • • • • • • 1 2 1 1 1435-01 Electronic Ig[...]
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Page 38
www .desatech.com 1 19426-01A 38 ILL USTRA TED P ARTS bREAkDOWN REMOTE-READY V ARIABLE CONTROL MODELS VUL 18NR , VU L18P R, V UL24 NR, VUL 24PR , VU L30N R, V UL30 PR L P G 5 6 21 14 22 14 23 24 2 19 20 16 1 18 17 10 1 1 4 3 8 8 12 14 13 7 15 9 8[...]
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Page 39
www .desatech.com 1 19426-01A 39 P ARTS LIST REMOTE-READY V ARIABLE CONTROL MODELS This list contains replaceable parts used in your heater . When ordering parts, follow the instructions listed under Replacement Parts on page 42 of this manual. KEY NO. P ART NO. DESCRIPTION QTY . 1 ** Ramp Burner Base • • • • 1 2 1 1 1435-01 Electronic Igni[...]
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Page 40
www .desatech.com 1 19426-01A 40 ILL USTRA TED P ARTS bREAkDOWN REMOTE-READY V ARIABLE CONTROL MODELS CRB 2618 NR, CRB2 618P R, C RB3 624N R, C RB36 24PR , CR B363 0NR, CRB 3630 PR, HRB3624NR AND HRB3624PR L P G 5 6 21 14 22 14 23 24 2 19 20 16 1 18 17 10 1 1 4 3 8 8 12 14 13 7 15 9 8[...]
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Page 41
www .desatech.com 1 19426-01A 41 P ARTS LIST REMOTE-READY V ARIABLE CONTROL MODELS This list contains replaceable parts used in your heater . When ordering parts, follow the instructions listed under Replacement Parts on page 42 of this manual. KEY NO. P ART NO. DESCRIPTION QTY . 1 ** Ramp Burner Assembly • • • • 1 2 1 1 1435-01 Electronic [...]
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Page 42
www .desatech.com 1 19426-01A 42 SERVICE HINTS When Gas Pressure Is T oo Low • pilot will not stay lit • burners will have delayed ignition • heater will not produce specied heat • propane/LP gas supply may be low Yo u ma y fee l yo ur gas pre ss ur e is too lo w. If so, co n - ta ct y our lo cal pr op ane /LP or na tur al ga s s upp lie[...]
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Page 43
www .desatech.com 1 19426-01A 43 RECEIVER AND HAND-HELD THERMOST A T REMOTE CONTROL KIT - HRC200 For all Remote-Ready Models. Allows the re - place to be operated in a manually or thermostati - cally controlled mode. Y ou can turn the replace on and off without ever leaving the comfort of your easy chair . A wall-mount docking station is incl[...]
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Page 44
2701 Industrial Drive P .O. Box 90004 Bowling Green, KY 42102-9004 www .desatech.com NOT A UPC WARRANTy INFORMA TION kEEP THIS WARRANTy Model Serial No. Date Purchased Always specify model and serial numbers when communicating with the factory . W e reserve the right to amend these specications at any time without notice. The only warranty appli[...]