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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Dimplex EWM-SS, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Dimplex EWM-SS one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Dimplex EWM-SS. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Dimplex EWM-SS should contain:
- informations concerning technical data of Dimplex EWM-SS
- name of the manufacturer and a year of construction of the Dimplex EWM-SS item
- rules of operation, control and maintenance of the Dimplex EWM-SS item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Dimplex EWM-SS alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Dimplex EWM-SS, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Dimplex service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Dimplex EWM-SS.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Dimplex EWM-SS item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
PRACTICAL USER’S GUIDE FOR THE ELECTRIC WALL MOUNTED FIREPLACE MODEL NUMBER: EWM-SS Valued Customer, We are pleased that you have chosen to purchase an electric fireplace manufactured by Dimplex North America Limited. 7205790200REV01 Quality checked by:[...]
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Page 2
CONTENTS P AGE 1 Import ant Instructions P AGE 2 W all Mount Inst allation P AGE 6 Operation P A G E 7 R e m o t e O p e r a t i o n P AGE 8 Maintenance P AGE 10 W arranty[...]
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Page 3
QUICK REFERENCE GUIDE FOR THE ELECTRIC W ALL MOUNT FIREPLACE 1. Before using the electric wall mounted fireplace verify: • Are the circuit breakers for the unit on? • Are the light bulbs loose? (to check, follow the instructions for replacing the light bulbs under the maintenance section of this manual) 2. The heater may emit a slight, harmless[...]
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Page 4
IMPORT ANT INSTRUCTIONS RETAIN THIS USER’S GUID E FOR FUTURE REFERENCE When using electrical appliances, ba sic precautions s hould always be followed to reduce the risk of fire, electric shock, and injury to persons. 1. Read all instructions before using the wall mounted electric f ireplace. 2. The heater is hot when in use. To avoid burns, do n[...]
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Page 5
NOTE A 15amp, 120 volt circuit is required. A dedicated circuit is preferred but not essential in all cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or the fuse blows on a regular basis when the heater is operating. Additional appliances on the same circuit may exceed the current rating of the circuit [...]
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Page 6
5. The wall-mounting bracket must be mounted to at least one wall stud (FIGURE 3) or into two wall studs (FIGURE 4) 6. When installing into two studs the wall anchor must be installed into the center location as indicated in FIGURE 3. 7. When installing into one st ud, use one of the three center locations as indicated in FIGURE 4. The wall anchors[...]
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Page 7
4[...]
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Page 8
UNIT INSTALLATION CORD SECURING (VIEW FROM BACK) 5[...]
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Page 9
OPERATION The controls are located on the lower right si de of the wall mounted electric fireplace. (FIGURE 7) A. MAIN ON/OFF SWITCH The switch has two ON positions marked with and “ Manual ”. The “ Manual “ position is for manual operation. In this position the built-in r emote control is by- passed. The position is for operating the unit [...]
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Page 10
RESETTING THE TEMPERATURE CUTOFF SWITCH Should the heater overheat, an aut omatic cut out will turn the heater off and it will not come back on without being reset. It can be reset by switching t he MAIN ON/OFF S WITCH to OFF and waiting 5 minutes before switching the unit back on. CAUTION If you need to continuously reset the heater, unplug the un[...]
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Page 11
MAINTENANCE WARNING Disconnect power before attempting any maintenanc e or cleaning to reduce the risk of fire, electric shock or damage to persons. LIGHT BULB REPLACEMENT Allow at least 5 minutes for light bulbs to cool before touching bulbs to avoid accidental burning of skin. Light bulbs need to be replaced when you notice a dark section of the [...]
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Page 12
GLASS CLEANING The front glass is cleaned in the factory duri ng the assembly operation. During shipment, installation, handling, etc., the front glass may collect dust particles, these can be removed by dusting lightly with a clean dry cloth. To remove fingerprints or other marks, the glass can be cleaned with a damp cloth. The glass should be com[...]
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Page 13
TWO YEAR LIMITED W ARRANTY Products to which this limited warranty applies This limited warranty applies to the following models of your ne wly purchased Dimplex electric fireplace EWM-SS and t o n e w ly p u r ch as e d Dimplex fir eplace surrounds (mant els) and trims. This limited warra nty applies only to purchases made in any province of Canad[...]
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Page 14
What you must do to get serv ice under this limited warranty Defects must be brought to the at tention of Dimplex Technical Se rvice by contacting Dim plex at 1-888- DIMPLEX (1-888-346-7539), or 1367 Industria l Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited[...]
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Page 15
What Dimplex and its dealers and service agents are also not responsible for: IN NO EVENT WILL DIMPLEX , OR ITS DIRE CTORS , OFFICERS, OR AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRA CT, IN T ORT, OR ON ANY OTHER BASIS, FOR ANY INDIRE CT, SPECIAL, PUN ITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENT AL LOSS, COST , OR DAMAGE[...]