Dish Network 138410 manual

Page i Content s Safety Instructions ..................................... ........................................... iii Chapter 1 - Introduction........................................ ................................. 1 Welcome to DISH Netw ork™ ............................. ................ ................ .. 1 Overview ...... .............[...]

Content s Page ii Using Locks .................... ................ ................ ................ ................ .... 54 Using Caller ID ......... ................. ................ ................ ................ .......... 59 Advanced Features ............ ................ ................ ................. ................ 61 Display Opt[...]

Page iii Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water . 6. Clean only with a dry cloth. 7. Do not block any ventilation openin gs. Install in accordance with the manufacturer ’ s instructions. 8. Do not install near any heat so[...]

Safety Page iv Note to Satellite TV System Inst aller : This reminder is provided to call the satellite TV system installer ’ s atte ntion to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular , specifies that the cable grou nd shall be connected to the grounding system of the bui[...]

Page 1 Chapter 1 Introduction We lcome to DISH Network TM Congratulations and welcome to the home theater experience of High Definition T elevision (HDTV). This high definitio n (HD) digital satellite receiver provides motion picture sharpness and wide screen format together with high quality digital sound. Y ou will also experience the convenience[...]

Page 2 Chapter 1 Introduction Conventions Used in This Guide T o make it easy for you to use this guide, we use the fo llowing conventio ns: • The names of remote control buttons and modes are all uppercase. Example: Press the SAT button. • Menus and options that ap pear on the TV screen are in bold type. Example: Open the Program Guide . • S[...]

Page 3 Page 3 Quick S tart Guide Quick St art Guide After your system has been installed, or der and watch your prog ramming using the following steps: Step 1: Ordering Y our Programming 1. Using your remote contro l, press SA T , and then press the blank POWER button. Make sure the TV is also on. 2. Press GUID E. Y ou will see that some channels i[...]

Page 4 Chapter 1 Introduction 7. Press GUIDE . W ait a few minutes and the cha nnels you pur- chased will turn from red to wh ite, and can now be viewed. If your programming package qualifies, your should now be watch- ing TV in high definition format. Step 2: Finding Programs T o W atch First, make sure the receiver is turned on. Press the POWER b[...]

Page 5 Page 5 Quick T our of the Menus Quick T our of the Menus This tour guides you q uickly through the basic features available throug h the Main Menu . See Chapter 3, Using the System for more information about these and other features. 1. Press the remote control MENU button to open the Main Menu . 2. Press the 1 button to select the Program G[...]

Page 6 Chapter 1 Introduction 4. Press the 2 button to select the Themes a nd Search option on the Main Menu . Use this menu to search for programming by Theme Categor ies . Y ou can also select the Search function to find programs by name or by key words within the text of the event information in the program guide. 5. Press the MENU button to go [...]

Page 7 Page 7 Quick T our of the Menus 8. Press the 5 button to select the Locks option on the Main Menu . This menu allow you to apply passwo rd-protected locks on program ming based on rat- ing, or even on a channel-b y-channel basis. Y ou can even lock PPV , hide adult programming channels or h ide a ll locked channels from being visible in the [...]

Page 8 Chapter 1 Introduction 12. Press the 7 button to select the Tim e rs option on the Main Menu. This screen is used for creating and changi ng timers used to trigger automatic channel changes, reminders, or VCR recordings. 13. Press MENU to go back to the Main M enu . 14. Press the 8 button to select Customer S ervice . Use this menu to review[...]

Page 9 Page 9 About Satellite T elevision 16. Press the 9 button to select dish home Interactive TV . Y ou can order chan- nels, che ck the news , and ev en play ga mes. The DISH button also opens this screen. 17. Press VIE W TV . About Satellite T elevision Satellite television uses satellites in a stat ionary orbit over th e Earth to deliver tele[...]

Page 10 Chapter 1 Introduction Solar Interference T wice a year , the sun moves to a position behind the DIS H Network satellite as it orbits the Earth. This event occurs du ring a few days at the begin ning of the spring and the begi nning of the autumn an d lasts only a few minutes. During these brief period s, you will not be able to see program[...]

Page 11 Chapter 2 Receiver Description and Inst allation Receiver Front Panel Smart Card Door Behind this door is a slot for a future smart card. No smart card is included with this receiver . Info Button Press INFO to display information about a pr ogram you are watching, or when you have the Program Guide , Browse Banner , or Themes list open. Me[...]

Page 12 Chapter 2 Receiver Description and Installation System Info Button Press the SYSTEM INFO button to open the System Info screen. Cancel Button Press this button to cancel and return to the previous menu or to watch a program if there are no previous menus. Power Button Press the POWER button to turn the receiver on or off. Be sure to turn of[...]

Page 13 Receiver Back Panel Connections Receiver Back Panel Connections T ighten the connect ions by hand only . If you use a wrench you might over-tighten the connec tions and cau se damage that would not be covered by the Limited W arran ty . The receiver back panel has ports you can use to connect the receiver to other devices (you may not need [...]

Page 14 Chapter 2 Receiver Description and Installation Phono (RCA) Audio and V ideo Output s T wo sets of color coded RCA A/V O UTPUT connec tors provide good quality standard definitio n audio and video. Use phono RCA-type cables to connect these outputs to a VCR, for example, for use in recording. Y ou can also connect the audio outputs for use [...]

Page 15 The Remote Control T elephone Jack Connect a telephone cable with a standard RJ-11 telephone connector to the receiver here, an d then connect the cable to an active telephone line. Note : The receiver must be connected at al l times to an active telephone line. The Remote Control The remote control gives yo u easy access to all of the feat[...]

Page 16 Chapter 2 Receiver Description and Installation Remote Control Batteries The remote control comes with AA A batteries, whic h need to be installed when you first receive your system. When you replace old batteries, you should replace a ll of the batteries. Use batteries of the same kind, for example, alkaline or carbon zinc. Don’t mix bat[...]

Page 17 Remote Control Settings Remote Control Settings Change the Address When you receive your system, your remo te control and receiver have been set to communicate on address 1. However , because UHF signals travel long distances and go through walls, a neighbor's UHF Pro remote co uld control your receiver by mistake if they are on the sa[...]

Page 18 Chapter 2 Receiver Description and Installation UHF Remote Control Antenna Att ach a UHF Remote Control Antenna Attach the UHF remote control ante nna to the receiver's b ack panel R EMOTE A NTENNA input so you can use your UHF Pro remote control. N ote : Be sure to set the antenna straight up so you can use the remote control from as [...]

Page 19 UHF Remote Control Ante nna Add a UHF Attenuator Stray UHF signals can block signals from th e remote control to the receiver . T o prevent blocks, you can install a 10 dB a ttenuator . This will help keep out stray UHF signals, but also reduces how far aw ay you can use the remote control. The attenuator is not supplied with this receiver [...]

Page 20 Chapter 2 Receiver Description and Installation Inst alling the Receiver This section guides you through the installation of yo ur new satellite receiver , which includes the following: • Connecting to your HDTV set or monitor . • Connecting to y our dish antenna an d upgrading the software. • Ordering your programming. • Setting up[...]

Page 21 Installing the Receiver 5. Complete installation of the recei ver with the dish antenna. See Installing a Receiver in an Existing Dish Antenna System in the next section of this chapter . 6. Order your programming using the instruction s in Chapter 1. Connection Diagram Example The diagram belo w provides one exam ple how the back pan el po[...]

Page 22 Chapter 2 Receiver Description and Installation Note : If you are installing your receiver into a system with DISH Pro LNBFs (and/or switches), you can have as much as 200 feet of cable between the LNBF and the receiver . However , you must u se only RG-6 coaxial cables rated for 950 to 2150 MHz. Some cables may say “Swept tested for 2150[...]

Page 23 Installing the Receiver When the software upgrade is comple te, you will see a second message that the receiver's memory is now be ing programmed. This message may disappear and your screen may go blank for a few minutes. This is normal and does not indicate a problem with the receiver . 8. When the software upgrade is complete and the[...]

Page 24 Chapter 2 Receiver Description and Installation 6. Connect the A UDIO D IGIT AL O UT PUT or the P HONO (R CA ) A UDIO O UTPUT S on the receiver , as needed, to the corresponding HDTV audio inputs to hear sound. Note : The default resolution on both HDTV outputs is 480p until the receiver is authorized and subscribed to a qualifying programm[...]

Page 25 Initial Set Up for Of f-Ai r Broadcast s or Cable 6. Select the Prefix Code option. The receiver displays the same number of boxes (highlighting the fi rst box) where you must enter the digits. Use the NUMBER PAD to enter the prefix code. As you enter each number , the highlight moves to the nex t box. 7. Select the Save option to save the [...]

Page 26 Chapter 2 Receiver Description and Installation How to Add Local Off- Air Digit al Channels T o add a local digital channel: 1. Press MENU 6-1-5 to open the Local Channel Setup menu. 2. Use the Scan Digit al selection to add the local channels to the Program Guide automatically or select the Add DTV option on the Local Channel Setup menu. T[...]

Page 27 Initial Set Up for Of f-Ai r Broadcast s or Cable 4. Select the Save option to add the chan nel. This opens the Edit Local Channel Name menu: Highlight a letter and press the SELECT/OK button. Do this again to spell out the channel nam e. Y ou can enter up to five characters. If you need to, use the SP ACE option to insert a space or the &l[...]

Page 28 Chapter 2 Receiver Description and Installation 2. Use the Sc an Analog selection to add the local channels to the Program Guide automatically or select the Add Analog option on the Local Channel Setup menu. Th is opens the Add Local Analog Ch annel menu. 3. Enter the channel number in the Ch. Num field. Note : Be sure to enter two digits. [...]

Page 29 Initial Set Up for Of f-Ai r Broadcast s or Cable 10. Select the Save option to leave the Local Channel Setup menu. 1 1. Select Display Options and choose one of the following: • DISH Network Locals - Select this option to display local channels (if in your DISH Network subscription) at their broadcast channel number . • Off-Air Ante nn[...]

Page 30 Chapter 2 Receiver Description and Installation • Poor analog reception usually causes th e TV picture to be "snowy" or to include "ghosts," that is , multiple images caused by receiving reflected sig- nals along with the dire ct signal from a statio n. • Poor digital reception may cause the TV picture to be "pi[...]

Page 31 Chapter 3 Using the System Using the Remote Control This section describes how to use the remote control in the SA T mode to control your satellite receiver . T o use the remote to control your VCR and other devices, see Contr ol Other Devices with the Remote on page 64. SA T Mode Button Press this button to set the remote to SA T mode to c[...]

Page 32 Chapter 3 Using the System Page Up And Page Down Buttons Press the PA G E U P button or the PA G E D O W N button to scan, page by pag e, through the Program Guide , a Themes list, a Favorit es List , an Event T imers list, or a list of channels. Guide Button Press the GUIDE button to open the Program Guide . When the Program Guide is open,[...]

Page 33 Using the Remote Control Page 33 Info Button Press this button for more information when the Program Guide or the Browse Banner is open, or when watching a program. • When a menu is open that includes a Help option, press this button to see help information for that menu. • Highlight a program in a Themes list and then press this button[...]

Page 34 Chapter 3 Using the System dish home Button Press the DISH button on your remote control to use dish home Interactive TV . Format/St ar Button Press the FORMA T/ST AR button to toggle through the available display modes (N ormal, Zoom) on w idescreen displays. Recover Button Press the RECOVER button if you accid entally change the channel o[...]

Tip: The c hannel you select may display one of several program information symbols. If the program is on a channel that is not p art of y our subscription, the channel will be in red in the Program Guide. Page 35 Changing Channels Page 35 Changing Channels There are three basic ways to change channels while watching a program: • Press the remote[...]

Page 36 Chapter 3 Using the System Selecting a Menu Option When you select a menu option, that option takes effect right away . Y ou can select a menu option in either of two ways: • If the option has a number next to it, press the number on the remote control NUMBER PAD that matches this number . If you do this, you do not need to highligh t the[...]

Page 37 Using T ext Fields Page 37 When you select a choice in a list, it looks like this: Canceling a Procedure T o cancel a procedure, you must press the remote control CANCEL or VIE W TV button before you do the last step of the procedure. If this does not work, you must finish the procedure. Using T ext Fields There are several screens that req[...]

Page 38 Chapter 3 Using the System Using the Program Guide The on-screen Program Guide provides a complete li sting of the available channels and programs. Y ou can use the Program Guide to change channels, to see what programs are scheduled, and to buy Pay-Per-V ie w programs. The Program Guide shows which Favorites List is active. •T h e Progra[...]

Page 39 Using the Program Guide Page 39 Opening the Program Guide There are two ways to open the Program Guide : • Press the GU IDE button. • Press the MEN U button and then select the Program Guide option. Selecting a Program in the Program Guide 1. Use the NUMBER PAD buttons to enter the desired channel number . The Program Guide displays a b[...]

Page 40 Chapter 3 Using the System Using the Program Banner The Program Banner provides information ab out the program you are watching. The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change the channel or press the remote control VIE W button. Using the Browse Banner Tip: Y ou can use the Brow[...]

Page 41 Using the Browse Banner Page 41 2. Change the channel: • Enter the channel number for the program that you want, using the NUMBER P AD buttons • Press the UP or DOWN ARROW button to display the channel that you want. 3. Press the RIGHT ARROW button to display th e next program. Press the LEFT ARROW button to return to the current progra[...]

Page 42 Chapter 3 Using the System Ordering Pay-Per-View Programs 1. Highligh t the desired Pay-Per -V iew program in the Program Guide . The Pay-Per-V iew programs are listed with the channel number as PPV in the Program Guide . 2. Press the SELECT/OK button. 3. T o buy the Pay-Per-V iew program, select the Ye s option. The receiver displays a con[...]

Page 43 Using Themes and Search Page 43 2. Move through the Themes menu by using the ARROW buttons. Choose your category then press the SELECT/ OK button. 3. Y ou can then scroll throug h a page at a time using PAGE UP or PAGE DOWN until you see the program you want in the listing. 4. Use the ARROW butto ns to move to your selectio n and highlight [...]

Page 44 Chapter 3 Using the System 5. Use the UP and DOWN ARROW buttons to scroll through the results. 6. Select one of the programs to watch, or select Cancel to clo se the Search Result s screen. Note : If you select a program that is on now , the receiver tunes to that program. If you select a program that is on in the future, you will have to s[...]

Page 45 Using Favorites Lists Page 45 Creating or Changing a Favorites List Y ou can create, add channels to, and remove channels from a Favorites List . 1. Press the MENU button. 2. Select the Favorites option. 3. Select the Favorites L ist that you want to cr eate or chan ge. 4. Select the Modify List option. Note : At any time you can select the[...]

Page 46 Chapter 3 Using the System Changing the Name of a Favorites List 1. Press the MENU button. 2. Select the Favorites option. 3. Select the Favorites List that you want to change. 4. Select the Edit List Name option to op en the virtual keyboard. Note Yo u cannot change the name of the All Chan or All Sub list. 5. Name the Favorites List using[...]

Page 47 Using T imers Page 47 Event Timer Frequencies Once - Applies to a one-time program. If the program time changes, this timer operates at the new time. The receiver deletes this timer after the timer operates. Week ly - Applies to a program that is scheduled for once a week on the same channel at the same time on the same day . Daily - Applie[...]

Page 48 Chapter 3 Using the System Setting Up an Automatic Event Timer 1. Select a future program using the Browse Banner , Themes menu or the Program Guide . 2. Select a Tim er T y pe option. 3. Select a Time r Frequency option. Notice that a ch eck mark displays in the box selected. 4. Select the Creat e option to save the event timer . 5. The re[...]

Page 49 Using T imers Page 49 7. Select the Date/Time option. The receiver displays the Set Date /Time for Manual Timer menu. 8. Use the NUMBER PAD buttons to enter the Start Tim e (this includes selecting AM or PM ) and the End Time (this includes selecting AM or PM ). 9. Use the NUMBER PAD buttons to enter the Date . 10. Select the Create Timer o[...]

Page 50 Chapter 3 Using the System Overlapping Event Timers If you try to create event timers for overlapping programs, the receiver displays a menu with the dates and tim es of both programs. The receiver also displays this menu if a program time has changed, causing one timer to overlap another . Y ou must delete or edit one of the timers. Maximu[...]

Page 51 Using T imers Page 51 6. If you want to change the Start Tim e , the End Time , or the Date , select the Date/Time option to display the Set Da te/T ime . Otherwise, skip to step 9, below . 7. Use the NUMBER PAD buttons to enter the Start Tim e (this includes selecting AM or PM ) and the End Time (this includes selecting AM or PM ). 8. Use [...]

Page 52 Chapter 3 Using the System Special Consideration When Using Event T imers For Locked Progr ams - Y ou must enter the receiv er password before you can create an automatic event timer . Y ou can create a manual event timer for a locked program without entering the password. However , if you do this, when the event timer operates the receiver[...]

Page 53 Setting Up the Receiver to Control a VCR Page 53 The receiver starts the VCR record ing, but does not turn on the VCR. Make sure you leave the VCR turned on. Y ou must also have a videotape in the VCR. 1. Make sure the VCR is connected to one of the receiver outputs and is set to display on your TV . Consult your VCR user ’ s guide. 2. Ge[...]

Page 54 Chapter 3 Using the System Using Locks First you set the locks; then yo u lo ck the receiver . Y ou must lock the receiver in order to put any locks into ef fect. If you unlock the receiver , leave the locks unchanged, and then lock the receiver again, the same lock s will be in ef fect as before. How to Set Locks: A T wo Step Process 1. Cr[...]

Page 55 Using Locks Page 55 4. Enter and verify a password, us ing the NUMBER PAD buttons. The receiver displays stars as you enter the digits of the password. 5. Memorize your password ! From now on, you must enter this password to lock or unlock th e receiver . 6. Highlight and select the OK option. Re-enter the password. All the locks you have s[...]

Page 56 Chapter 3 Using the System 4. Select the rating that corresponds to the lowest acceptable audience age. Note : All ratings that are more restri ct ive than the selected rating are also selected. For example, if you lock PG-13 rated pr ograms, then all programs with the R, NC-17, an d NR/AO ratings are also locked. 5. Select the expanded rat[...]

Page 57 Using Locks Page 57 5. Highlight the channel that you want to lock. If necessary , press the UP or DOWN ARROW button to see the desired channel. Y ou can also enter each channel number using the NUMB ER P AD buttons. 6. Press the SELECT/OK button to lock or unlock the highlighted channel. If the checkb ox next to the channel has a checkmark[...]

Page 58 Chapter 3 Using the System Unlocking or Locking Pay-Per-View Programs This feature locks or unlocks all Pay-Per -V iew channels. Y ou also can lock one or more Pay- Per -V iew channels by using channel locks or rating locks. 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password using the NUMBER [...]

Page 59 Using Caller ID Page 59 6. Press the SELECT/OK button. 7. Enter the new password using the NUMBER PAD buttons. As soon as you enter the fourth di git of the password, the receiver highlights the OK option. 8. Select the OK option to change the password. 9. Enter the new password again, using the NUMBER P AD buttons. The receiver displays st[...]

Page 60 Chapter 3 Using the System If you are in a menu when a call co mes in, you will see a different Caller ID popup screen. T o T urn the Caller ID On and Off 1. Press MENU . 2. Select the System Setup opti on. 3. Select the Inst allation option. 4. Select the Caller ID option. The following screen will display . 5. Select Enable Caller ID or D[...]

Page 61 Advanced Features Page 61 Advanced Features Setting Up Digit al Audio Y ou must have a capable amplifier/decoder to use Dolby ® Digital sound. The receiver has a built in Dolby Digital adapter and also supports Linear PCMA (regular mono or stereo so und). • Press MENU 6-8 for the Dolby Digital Setup menu. • Select the mode to support y[...]

Page 62 Chapter 3 Using the System T o e nable closed captioning on HD displays: 1. Select MENU 6-9 to open the Closed Captionin g Settings menu. 2. Choose the option to turn captioning on. 3. Select Save before exiting the menu to store you r selection. Screen Adjustment s Y ou can customize the way the receiver video displays on your mon itor . H[...]

Page 63 Display Options for Local Channels Page 63 Display Options for Local Channels If you have not yet connected an of f-air antenna or cable source to the receiver , first see Initial Set Up for Off-Air B r oadcasts or Cable on page 25 for details. Y ou can set up your local channels in the Progra m Guide for viewing either with your local chan[...]

Page 64 Chapter 3 Using the System 3. Select the Alternate Audio option. 4. Select the language you want in the Langua ges list. Note : Alternate provides visually-impaired customers with a visual description of the pr ogram, if available. 5. Select Save to save your language choice . The receiver displays the System Setup menu. 6. Press VIE W T V [...]

Page 65 Control Other Devices with the Remote Page 65 Set Up the Remote Control Y ou can set up the remote to control other de vices using the device codes listed on page 86 . In the following instructions, the column on the left contains the instructions and the column on the right provides additional information. Instructions Additional Informati[...]

Page 66 Chapter 3 Using the System Scan for Device Codes If the code for your device is not listed in the device codes on page 86, use this procedure to scan the remote cont rol’s memory for the device code. In the following instructions, th e column on the left contains the instructions and the column on the right pr ovides additional informatio[...]

Page 67 Control Other Devices with the Remote Page 67 Check the Device Codes Y ou can find out what device co de you’ve set for each remote mod e. In the following instructions, the co lumn on the left contai ns the instructions and the column on the right prov ides additional information. Instructions Additional Information 7. T u rn the device [...]

Page 68 Chapter 3 Using the System Control a TV (or a Second TV) TV Mode Button T o use the remote to ope rate a television, you must press the TV mode button to set the remote to TV mode. The TV mode button’ s back light turns ON to show that the remote is set to TV mode. Make sure to keep the remote in TV mode to use the buttons as described in[...]

Page 69 Control Other Devices with the Remote Page 69 Number Buttons Use the NUMBER buttons to enter numbers in a menu, or to go directly to a new channel. Control a VCR or a DVD Player Some of the features described below may not apply to the device. See your device owner ’ s manual for details about its features. If a remote control button is n[...]

Page 70 Chapter 3 Using the System •P r e s s t h e RECORD button to start recording on a VCR. •P r e s s t h e PA U S E button to pause a video tape or DVD. Press this button or the PLA Y button to restart the videotape or DVD. • Note : On some TVs, the presence of fixed images for extended periods of time may cause them to be permanently im[...]

Page 71 Control Other Devices with the Remote Page 71 SELECT/OK Button This SELECT/OK button works as the Input Select button for a tuner or amplifier . Up/Down (Arrow) Buttons Use UP / DOWN ARROW buttons to change channels on the tuner or amplifier . Mute Button Press the MUTE button to turn of f the sound. Press it again to restore the sound. Vo [...]

Page 72 Chapter 3 Using the System Set the Remote Back to Control the TV V olume 1. Press and hold the TV mode button until all the other mode buttons light, then release. 2. Press the POUND ( # ) button. 3. Press the plus (+) side of the VO L U M E button. 4. Press the 0 number button. 5. Press the POUND ( # ) button. The TV mode button flashes th[...]

Page 73 Resetting the Receiver to Factory Defaults Page 73 5. If you want to continue , select the Y es option. The receiver now displays the System Dia gnostic T ests screen containing further instructions. 6. Aim both remotes at the receiver . Press one button at a time on your DISH Network remote, while pressing the button to be taught on the un[...]

Page 74 Chapter 3 Using the System 2. Select the System Setup opti on. 3. Select the Inst allation option. 4. Select the Factory Defa ult s option.The receiver d isplays a Wa r n i n g message, prompting you to confirm th at you want to reset the receiver . 5. Select the Ye s option to confirm the rese t. The receiver resets, and then displays the [...]

Page 75 T roubleshooting T ools Page 75 Note : If you have the receiver connected to a DSL (Digital Subscriber Line) phone line, it may cause this test to fa il. If so, you will need to install a DSL filter between the receiver and the phon e jack on the wall. Y ou can get a DSL filter from your Internet Service Pr ovider or a local electronics par[...]

Page 76 Chapter 3 Using the System QAM Inst allations If you live in an ap artment, condominiu m or other clustered housing , your television signal is transmitted to you through master multiplexing distribution equipment located in a cent ral area in your dwelling complex. This distribution equipment is owne d and maintained by the dwelling comple[...]

Page 77 Chapter 4 Reference T roubleshooting T ables Use these tables if yo u have problems using th e system befor e calling the Customer Service Center . Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for e[...]

Page 78 Reference Chapter 5 On-Screen Messages This table describes some on-scree n me ssages in the order of their message numbers . Find the message number in the upper right corner of the message disp layed on your TV screen, and then find the matching number in this table. Message Number Possible Reason What to Do 001 There may be a problem wit[...]

Troubleshooting Tables Page 79 015 You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal. Wait a few minutes to see if the me ssage is removed. Make sure that all required cables are in place, a nd check that all cable connections are tight and dry (for outdoor cab[...]

Page 80 Reference Chapter 5 DISH Pro T win LNBF 078, 079, 080 You may not have connected the receiver to an active telephone line. Or, the telephone line may be defective. Maybe the receiver is connected to a DSL (Digital Subscriber Line) phone line. Connect the receiver to an active telephone line . Make sure that the telephone line to which you c[...]

Troubleshooting Tables Page 81 Using the Remote Control Hearing A Program When you run Check Switch, you see "Twin" identified as the Device/LNB but you only have signal confirmed fro m one satellite. • The DISH Pro Twin LNBF is connected but the dish may not be pointed to receive signal from both 110 and 119 satellites. • If the chec[...]

Page 82 Reference Chapter 5 W atching A Program Using the Menus Using the Program Guide or the Browse Banner What Is Happening Possible Reason What to Do A “black box” fills almost all of the TV screen. You may have turned on the Closed Captioned feature on the TV, an d put that feature into Text mode. Receiver may have captions on and not set [...]

Troubleshooting Tables Page 83 Using Locks Changing Channels Using Favorite List s What Is Happening Possible Reason What to Do You set a lock ( for example , a lock on programs by ratings), but the lock does not take effect. You may not have locked the receiver. You must lock the receiver to apply any lock that you have set. You forgot the passwor[...]

Page 84 Reference Chapter 5 Buying a Pay-Per-V iew Program Using the T elephone for V oice/Data/F AX You try to apply an empty Favorite List. The receiver displays an ERROR message. The receiver will not allow you to apply an empty list. Choose another list to apply, or add at least one channel to the empty list. A Favorite List does not show chann[...]

Troubleshooting Tables Page 85 Using Event Timers Your computer or FAX machine was receiving a FAX or mode m transmission, but an error occurred. The receiver may have tried to call the Customer Service Center to send Pa y- Per-View purchase inform ation during the FAX or mode call. When the receiver found that the telephone was busy, it automatica[...]

Page 86 Reference Chapter 4 TV Codes If programming in AUX mode : Press 0 before entering the TV code. TV Codes A Mark 670 Action 662 Admiral 514, 521, 605, 668, 669, 675 Aiko 727 Aiwa 751 Akai 570, 573, 659, 660, A-Mark 620 Amtron 657 Anam National 509, 541, 620, 651, 657, 661, 663, 698 AOC 505, 506, 519, 520, 573, 620, 627, 652, 653, 654, 659, 66[...]

Page 87 Device Codes Megatron 627, 654 Memorex 590, 627, 653, 654, 659, 675, 678, 720 MGA 504, 505, 506, 542, 571, 573, 627, 652, 653, 654, 656, 660, 72 8 Mitsubishi 504, 505, 542, 570, 571, 572, 573, 597, 623, 627, 652, 653, 654, 656, 659, 660, 664, 665, 670, 671, 705, 728 Montgomery W ard 675 Motorola 521, 605, 651 MTC 505, 506, 516, 523, 573, 62[...]

Page 88 Reference Chapter 4 VCR Codes If programming in AUX mode : Press 1 before entering the VCR code. VCR CODES Aiwa 588, 622, 623 Akai 513, 514, 515, 516, 517, 518, 520, 568, 682 Alba 546 Amstrad 588 ASA 556 Audiovox 676 Bell & Howell 581 Broksonic 559, 748 Bush 589 Calix 676 Canon 554, 678, 679 Capehart 546 CCE 681 Citizen 534, 591, 592, 5[...]

Page 89 Device Codes TV/VCR Combo Programming for combination d evices : Program the remote control in TV mode and then in VCR mode. DVD Player Codes If programming in AUX mode : Press 1 before entering the DVD code. T uner/Amplifier Codes Programming in AUX mode : Press 2 before entering the tuner/amplifier code. T atung 594 , 682, T eac 588, 594,[...]

Page 90 Reference Chapter 4 DVD/VCR Combo Programming for combination d evices : Program the remote control in VCR mode and then in AUX mode (press 1 before entering the DVD code). TV/DVD Combo Codes Programming for combination devices : Program the remote control in TV mode and then in VCR mode (or AUX - press 1 before entering the DVD code). Prot[...]

Appe nd i x Pag e 10 7 Li mi ted W a rran ty This Li mit ed Warranty is a l ega l doc ument . Kee p i t in a safe pl ace . Rem em b er to re tain your Bil l of Sale f or warr anty ser vice! Any i tems retur ned wit hout a copy of th e Pro of of Purc has e wil l be cons id er ed out of war r ant y. Wh at t he W arranty Cove rs This wa rra nty e xten[...]

Appendix Pag e 10 8 L e ga l Li m itati o ns REPLACE MENT AS PROVIDED UNDER THIS W ARRANTY IS YOUR EXCLUSIVE R EMEDY . ECHOST AR SHALL NOT BE HELD LIABLE FOR ANY INCIDENT AL OR CONSEQUEN TIAL DAMAGES FOR BREACH OF ANY EXP RESS ED OR IMPLIED W ARRANT Y ON THIS SYSTEM, NOR FOR ANY INCIDENT AL OR CONSEQUEN TIAL DAMAGES RESUL TING FROM THE USE OF , OR [...]

Pag e 10 9 L imit e d W ar r ant y Ad va n ce E xch an ge Pr og ra m The Advanc e Exc hange Pro gram a llows you to ha ve re pla cement equipment shippe d im media te ly to you (dependi ng upon wher e you li ve, it could ta ke three to five busi ness d ays). Al ong wit h r eplac ement e qui pment , you wil l receive a pre pa id shipp ing la bel and[...]

Appendix Pag e 1 1 0 R esi de ntial C usto m er Ag re eme nt Effe ct iv e as of S ept embe r 1, 2 001 u ntil r epl aced. THIS DOCUMENT DESCRIBES THE TERM S AND CO NDITIONS UN DER WHICH DI SH NE TWOR K WIL L PR OVIDE I TS SER VICE TO Y OU. IF YOU DO NO T A CCE P T THESE TE RM S A ND CO ND ITIO NS, PLEA SE NOT IF Y US IMMEDI A TEL Y A ND WE WI LL CAN[...]

Pag e 11 1 Re side nti al Cus tom er Agr eem ent D. Ord ering Pay Per V iew . Y ou may order D ISH Networ k pay-per - vi ew Servi ce s by using your on-s creen P rogram Guide and remo te control unit to s elect th e movies a nd othe r events we offer . T o order D ISH Netw ork pay -per-view S ervices, y our DISH Netw or k D BS di g it al r ece iv e[...]

Appendix Pag e 1 1 2 I. Fees for Receivers that Independently Support M ultiple T elevisions . Additional fees may appl y for a r eceiver which support s indepe ndent vie wing of pr ogramming on mult ip le t el ev is ion s. 2. BIL LING POLICIES AND P A YMENTS F OR SER VICES A. Y ou agree to pay all amounts billed for Se rvices and to pay all taxes,[...]

Pag e 11 3 Re side nti al Cus tom er Agr eem ent F . In addi tion to the amounts due fo r Services, you a gree t o pay the f ees refere nced below ("Fees ") when appl icable. DISH Network rese rves th e r ight t o i ncrea se these Fee s or add ad di ti ona l Fee s in the fut ure , i n our sol e dis cr et io n Smar t Card R ep l a cem e nt[...]

Appendix Pag e 1 1 4 Corpo ra ti on, th e c orpor a te pa rent of DIS H Net wor k a nd any tam peri n g or othe r unauthor iz ed modif icati on to the Smar t Card is st ric tly proh ibi te d and may res ult in, and subjec t yo u to, le gal actio n. Y ou a gre e to r et ur n the Sm a rt Ca rd t o us up on reque st . B. Smart Cards are nontransferabl[...]

Pag e 11 5 Re side nti al Cus tom er Agr eem ent 7. LIMIT A TION OF OUR LIABILITY A. WE WIL L NOT BE LIA BLE FO R ANY IN TE RRUP TION S IN SE R V ICE OR LIAB LE FOR ANY DELA Y OR F AI LURE TO PERFO RM, IF SUCH DEL A Y OR NONPE RF ORM ANC E AR I SES I N C ONN EC TION WIT H T HE TER MINA TION OF ALL OR A POR TION OF THE SE R VICES , THE RE LOCA TION [...]

Appendix Pag e 1 1 6 Stayi n g Le ga l T itl e 47, Sect ion 605 (e)4 , Unit ed S tat es Code (U .S. C.) makes it a fed era l cri me t o modi fy this r e ce ive r to en abl e it t o r e ceiv e enc ryp t ed (s cr amb le d) telev ision pro gramming wit hout p ayment of r equired subs cr iption s. Convict ion c an resul t in a fine of up to $50 0,00 0 [...]

Pag e 11 7 FCC Co mp liance company will no tify yo u i n adva nce t hat tempora ry di scon tin uance of servi ce may be requi red. If adva nce noti ce is not practi ca l, the tele phon e company will not ify the custo mer as soo n as possi ble . Also, you will be advi s ed of your right to file a complain t with t he FCC if you be lieve it is nec [...]

Appendix Pag e 1 1 8 Notes[...]

Page 99 Index A Add Local Off-Air Channels Analog 27 Digital 26 Advanced Features 61 Automatic Event Timer 46 B Back Panel, Receiver 13 Banner, Browse 40 Browse Banner Displaying Information on Other Programs 40 Using the Browse Banner 40 Banner, Program 40 C Caller ID 59 Changing Channels 34 , 35 Changing Program Languages 63 Channel Locks 56 Clos[...]

Page 100 Q QAM Installations 76 Quick Star t Guide 3 Quick Tour of the Menus 5 R Rain and Snow Fade 9 Rating (Content) Code Lo cks 55 Receiver Back Panel 13 Front Panel 11 Resetting the Receiver 73 Telephone Communication 97 Receiver Back Panel 13 Receiver Front Panel 11 Locking the Front Panel Control Buttons 57 Smart Card Access Door 11 Remote Co[...]

138410 Write the following information in the spaces provided below . Y ou ma y need to provide this information if you call the Service Center . T o get th e Conditional Access Numbers, display the Important S ystem Information menu (see Ordering Y our Program Packages ). Purchase Location Name: Purchase Location T elephone Number: Receiver Serial[...]