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Elo TouchSystems 3200L manual

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Table of contents for the manual

  • Page 1

    USER MANUAL Elo T ouch Solutions 3200L 32” Interactive Digit al Signage T ouchmonitor 4200L 42” Interactive Digit al Signage T ouchmonitor 4600L 46” Interactive Digit al Signage T ouchmonitor 5500L 55” Interactive Digit al Signage T ouchmonitor Interactive Digit al Signage Computer Module SW601 176 Rev F[...]

  • Page 2

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 2 of 40 Copyright © 2012 Elo T ouch Solutions, Inc. All Rig ht s Re served. No part of this publication may be rep roduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer languag e, in any form or by any means, including, but not [...]

  • Page 3

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 3 of 40 T able of Content s Chapter 1 - Introduction ........................................................................... 4 Chapter 2 – Unp acking .............................................................................. 5 Chapter 3 – T ouchmonitor Installation ......[...]

  • Page 4

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 4 of 40 Chapter 1 - Introduction Product Description Y our new Interactive Digital Signage T ouchmonitor combines Elo T ouch Solutions reliable performance with the latest developments in touc hscreen technology and display design. This combination of features creat es a natural flow[...]

  • Page 5

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 5 of 40 Chapter 2 – Unpacking Unp acking the T ouchmonitor T o unpack the touchmonitor , follow these steps: 1. The carton should be oriented in the manner according to it s labeling. The hinged plastic locks should be at the ‘bottom’. 2. Open and remove all 4 hinged plastic lo[...]

  • Page 6

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 6 of 40 Note: For your health and safety , it is strongly recommended that at least two people handle, lift, or move these touchmonitors. Handles are provided on the unit’ s back for easier handling. Check that the following items are present and in good condition: • T ouchmonit [...]

  • Page 7

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 7 of 40 Chapter 3 - T ouchmonitor Installation Connector Panel & Interfaces Remove the cable cover on the bottom rear (when viewed in landscape orientation) to access the touchmonitor ’s connector p anel.[...]

  • Page 8

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 8 of 40 3200L 4200L / 4600L / 5500L T ouchmonitor Connections 1. Connect the HDMI and/or VGA video cabl es between the monitor ’s HDMI/VGA input connectors and your HDMI/VGA video source, res pectively . T ighten the VGA cable’s screws for best EMI performance and strain relief. [...]

  • Page 9

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 9 of 40 Inst alling the APR or IntelliT ouch T ouchscreen T echnology Sof tware Drivers Some software inst allation is required for your IntelliT ouch touchmonitor to work with your computer . Note: no software inst allation is r equired for optical touch touchmonitors. The drivers f[...]

  • Page 10

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 10 of 40 Install both the “USB T ouchscreen Drivers” and “APR T ouchscreen Driver” when prompted: Screenshot for Windows XP , Vist a, Server 2003, Server 2008, and WEPOS installations: Screenshot for Windows 7 installatio ns: After accepting the end-user licen se agreement, t[...]

  • Page 11

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 1 1 of 40 Chapter 4 Computer Module Installation Inst allation Note: Disconnect AC power from the touchmonitor before installing the Computer Module. Installing the Computer Module while AC power is connected to the touchmonitor will damage the Computer Module. 1. Disconnect AC power[...]

  • Page 12

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 12 of 40 3. Use a Phillips head screwdriv er to remove the Computer Mo dule bay’ s protective plate. 4. Clear the Computer Module’ s docking connector of any debris that may have accumulated during shipment, if necessary . 5. Slide the Computer Modul e all the way into the bay un[...]

  • Page 13

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 13 of 40 6. Replace the protective plate and tighten it s thumb screw s in order to mechanically secure the computer module. Connector Panel & Interfaces T ouchmonitor & Computer Module Connections 1. Once the Computer Modul e has been installed, connect the AC power cable be[...]

  • Page 14

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 14 of 40 Operating System Setup Windows ® 7, Windows ® XP Operating Systems The initial setup of th e operating system take s approximately 5 minutes. Additional time might be needed for different touchcomput er hardware and operating syst em configurations. Y ou will need to plug [...]

  • Page 15

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 15 of 40 Click Customize. The “Regional and Language Options” window appears. Select the Languages tab. If required, check t he boxes for “Inst all files for complex script and right-to-left languages” and “Install files for East Asian languages.” Select the “Regional O[...]

  • Page 16

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 16 of 40 Select your location from the drop-down list in the Locations pane. Click Apply , and then OK. Choosing the computer na me (Windows 7 setup only) Y ou will be prompted to enter the computer ’ s name. Choosing the Windows Update se ttings (Windows 7 setup only) Y ou will be[...]

  • Page 17

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 17 of 40 Inst alling the T ouchscreen T echnology Sof tware Drivers for Elo Computer Modules with Windows XP V isit the Elo T ouch Solutions website www .elotouch.com for: • The latest touch driver versions • Additional touch driver information • Detailed touch driver inst alla[...]

  • Page 18

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 18 of 40 Chapter 5 – Mounting Note: For your health and safety , it is strongly recommended that at least two people handle, lift, or move these touchmonitors. T wo handles are provided on the unit’ s back for easier handling. Note: When laying the display face-down (for attachin[...]

  • Page 19

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 19 of 40 5500L: Rear VESA Mount For the 32” model: A four-hole, 400x200m m mounting pattern is provided on the rear of the monitor . The VESA FDMI-complia nt mounting is co ded: VESA MIS-F , 400X200, Y , 6, 90 For the 42”, 46”, and 55” models: An eight-hole, 600x400mm mountin[...]

  • Page 20

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 20 of 40 Optional S t and T o install the optional stand: Lay the monitor face-down on a table with the bottom edge flush to the edge of the t able. Mount the two “feet” from the optional st and using all of the provided screws. 3200L 4200L / 4600L / 5500L[...]

  • Page 21

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 21 of 40 Chapter 6 – Operation Power T o turn the touchmonitor on or off, pr ess the touchmonitor power button once. T o power on the Computer Module, pre ss the touchmonitor power button once. T o power off the Computer Module and touchm onitor , press and hold the touchmonitor po[...]

  • Page 22

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 22 of 40 The APR performance can be customized to better suit your application. Access the “Set APR Preference” window from the Mode tab of the Elo APR driver control panel: Select the usage type best suited for y our application, then press Apply . General : No p articular optim[...]

  • Page 23

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 23 of 40 IntelliT ouch T ouchscreen T echnology The IntelliT ouch touchscreen can be re-calibrated to your displayed video image, if needed, through the Calibration function in the Elo driver control panel. Optical T ouchscreen T echnology When connected to Windows 7 co mputers, the [...]

  • Page 24

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 24 of 40 On-Screen Display (OSD) Four OSD buttons are provided on the rear of t he monitor to adjust various display parameters. The same buttons are provided on an optional OSD Control Box which can plug into the PS/2 connector on the touchmonitor connector panel. The buttons and th[...]

  • Page 25

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 25 of 40 Maint ain Aspect Ratio Switches the scaling method between Full Scaling and Maintain Aspect Ratio. Default: Full Scaling Full Scaling – scales the X- and Y - dimensio ns of the input video (up or down as needed) to the display’s native resolution. Maintain Aspect Ratio ?[...]

  • Page 26

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 26 of 40 V ideo Source The monitor continually scans for active video from VGA, HDMI, and the Computer Module. This adjustment selects which of those input ports should be given priority to be displayed. If there is no Computer Module plugged in, the options are: VGA Priority , HDMI [...]

  • Page 27

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 27 of 40 OSD and Power Lockout s Press and hold the “Menu” and “Up” buttons fo r two seconds to enable/disable the OSD Locking feature. When the OSD Locking is enabl ed, pressing any of the Menu, Up, Down, or Select keys will have no effect on the system. Press and hold the ?[...]

  • Page 28

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 28 of 40 Chapter 7 – T echnical Support If you are experiencing trouble with your touc hmonitor , refer to the following suggestions. If the problem persists, please cont act your local dealer or cont act Elo T ouc h Solutions Customer Service. Solutions to Common Problems Problem [...]

  • Page 29

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 29 of 40 Chapter 8 Safety & Maintenance Safety T o avoid ris k of electric shock, follow all safe ty notices and do not disa ssemble the touchmonitor or Computer Module. They are not user-serviceable. The slots located on the sides and top of the touc hmonitor case are for ventil[...]

  • Page 30

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 30 of 40 Care and Handling The following tips will help keep your touc hmonitor functioning at an optimal level: • Disconnect the AC power cable before cleaning. • T o clean the display unit cabinet, use a cloth lightly dam pened with a mild detergent. • It is important that yo[...]

  • Page 31

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 31 of 40 Solutions does not accept liability for lost data or software. Note: The end user must comply with the Microsoft Windows Licensing Agreement. • Instructions  to  re assign  the  USB  Serial  Por t  after  Recove ry  1. For  POSR eady  2009,[...]

  • Page 32

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 32 of 40   2. Double  click  the  “Port s  (C OM  &  LPT)”  and  check  all  of  these  “USB  Serial  Por t ”  settings  must  be  IDENTICAL  as  the  follo wing  tab le .   Description  Loc [...]

  • Page 33

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 33 of 40   In  usual,  even  if  the  oper ating  sys te m  rea ssigns  these  serial  ports,  they  are  sti ll  in  order .  In  this  case,  you  should  chang e  it  as  the  f ollowing  ta ble . [...]

  • Page 34

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 34 of 40   COM5  is  the  1 st  port  of  the se  USB  serial  port s  so  the  “ Location: ”  should  be  “ on  USB  Serial  Conv erter  A ”.  Please  assign  this  serial  port  to  COM3 . ?[...]

  • Page 35

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 35 of 40    In  this  case,  select  COM3  from  the  dr op ‐ down  menu  Æ  click  OK  Æ  OK  back  to  the  Device  Manager .     Follo w  the  same  steps  to  accomplish  these [...]

  • Page 36

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 36 of 40   5. The  outcome  should  be  identical  to  the  f ollowing  diagram.   COM3  loca tion:  USB  Serial  Convert er  A  COM4  loca tion:  USB  Serial  Convert er  B [...]

  • Page 37

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 37 of 40 Chapter 9 - Regulatory Information I. Electrical Safety Information: Compliance is required with respect to the voltage, frequency , and current requirements indicated on the manufacturer ’s label. Connection to a different power sour ce than those specified herein will li[...]

  • Page 38

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 38 of 40 iii) Reorient the affect ed receiver’s antenna. iv)Plug the digital device into a dif ferent AC outlet so the digital device and the receiver are on different branch circuit s. v) Disconnect and remove any I/O cables that th e digital device does not use.(Untermi nated I/O[...]

  • Page 39

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 39 of 40 Chapter 10 – W arranty Information Except as otherwise stated herein, or in an order acknowledgment delivered to Buyer , Seller warrants to Buyer that the Product shall be free of defect s in materials and workmanship. The warranty for the touchmonitors, Computer Module, a[...]

  • Page 40

    User Manual– Interactive Digital Signage SW601 176 Rev F , Page 40 of 40 Check out Elo’ s W ebsite! www .elotouch.com Get the latest... • Product Information • Specifications • News on upcoming events • Press releases • Software drivers • T ouchMonitor Newsletter Getting in T ouch with Elo T o find out more about Elo’ s extensive [...]