Elo TouchSystems SW 601075 manual

B-Series T ouchcomputer User Guide B-Series LCD Multi-f unction Touchcomputer [15” and 17” models shown][...]

Elo T ouch Solutions B-Series T ouchcomputer User Guide Multi-function Touchcomputer Revision E SW 601075 1-800-ELOTOUCH (1-800-356-8682) www.elotouch.com[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE iii Copyright © 2012 Elo Touch Solutions, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electr onic, magnetic, opt[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE iv Table of Contents Chapter 1: Setup ...................................................................................... 1 Unpacking Your Touchcomputer ................................................................................................... .1 Adjusting the Display ...............................[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE v Chapter 5: Technical Support............................................................... 42 Technical Assistance........................................................................................................... ...........42 Regulatory Information...................................................[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 1 C H A P T E R 1 SETUP This chapter discusses how to set up and test your touchcomputer. For information on peripheral options, refer to Chapter 3, “Options and Upgrades.” Unpacking Your Touchcomputer Check that the following items are present and in good condition: Touchc omputer Power cable US/Canad a Po[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 2 Adjusting the Display The display screen can be adjusted from 0 to 70 degrees, as shown below . CAUTION: To prevent tipping or dropping, be sure to hold the base when adjusting the display. Setting Up the Operating System If configured with an operating system, the initial setup of the operating system takes [...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 3 3. Click Customize . The Regional and Language Options window appears. Select the Languages tab. 4. If required, check the boxes for “Install files for complex script and right-to-left languages” and “Install files for East Asian languages.” 5. Select the Regional Options tab. 6. Select your preferred[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 4 7. Click Apply . 8. Select your location from the drop-down list in the Locations pane. 9. Click OK .[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 5 Selecting the Time Zone (For Wi ndows XP and POSReady 2009 Only) When the following window appears, you can cha nge the time zone, date, and time of the touchcomputer. After making any changes, click Next to finish. Windows Setup completes the installation of the touchcomputer. Injecting the Languages ( For W[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 6 5. Click Inject , and the following window will pop out. 6. Click the drop-down list and select the preference language . 7. Click Inject Selected Language 8. The following window will be presented:[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 7 9. After the language package is installed co rrectly, press any key to exit this window. 10. Click Exit Æ Exit Æ Restart Selecting the Region (For Windows 7 Only) When the following window appears, you can change the country, time and currency, and keyboard layout of the touchcomputer. After making any cha[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 8 Choosing the Computer Name (For Windows 7 Only ) When the following window appears, you can choose a computer name of the touchcomputer. After making any changes, click Next to continue. Selecting the Update Opti ons (For Windo ws 7 Only) When the following window appears, you can select one of the update opt[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 9 After making any changes, click Next to continue. Reviewing the Time and Dat e Settings (For Windows 7 Only) When the following window appears, you can set up the time and date of the touchcomputer. After making any changes, click Next to finish. Windows Setup completes the installation of the touchcomputer. [...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 10 Click the Align button. This launches the calibration program. The window shown below opens. Follow the instructions to calibrate the touchscreen.[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 11 Securing the Base When mounting the B-Series touchcomputer, the baseplate must be removed and mounted on a flat surface. Use the four pre-tapped holes to secure the baseplate from below the mounting surface before r eattaching the touchcomputer as shown below. The holes are designed to work with ISO metric M[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 12 C H A P T E R 2 OPERA TION This chapter describes how to control the On-Screen Display (OSD), power buttons, and I/O panel. All adjustments made to the OSD and power controls are automatically saved. User settings remain unchanged after powering off/on or in the case of a power failure.[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 13 On-Screen Display (OSD) OSD Menu 1. To display the OSD Menu, press the Menu button. Press the RIGHT button or LEFT button to toggle and the SELECT button to select from the different OSD sub-menus and functions. 2. When the function you want to change is shown, press the SELECT button. 3. To adjust the value[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 14 Feature Description Image setting Adjusts H position, V position, clo ck, and phase. • H position: Moves the screen horizontall y right and left (1 pixel pitch increment). • V position: Moves the screen vertically up and down (1 line increment). • Clock: Adjusts the ratio of divi ding fre quency of the[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 15 L.E.D. Functionality The B-Series base has a LED indicating the state of the touchcomputer. The table below shows LED state and corresponding color. LED Color to Observer State Off No input power — Off mode Red Input power present – Off mode or hibernation Orange Input power present — Standby Green Inp[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 16 Using the Input/Output Panel To access the input/output (I/O) ports, remove the cable cover at the bottom of the unit. A security screw is included and may be used to secure the cable cover to the touchcomputer. Below are the I/O descriptions by model: B1 and B3 models B2 models Note: The DB9 Serial (COM) po[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 17 C H A P T E R 3 OPTIONS AND UPGRADES Adding Optional Peripherals When adding a peripheral, complete installation and setup in structions are provided with the field-installable kits . The following peripherals are available for purchase separately as field-installable kits: • Magnetic stripe reade r (M SR)[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 18 Magnetic Stripe Reader (MSR) You can add a magnetic stripe reader (MSR) to the B-Series touchcomputer to any of the 4 mounting locations located on the display head top, bottom, left, and right. Software application and drivers can be found in the following directory or on www.elotouch.com C:EloTouchSystems[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 19 Testing in USB MSR Human Interface Device (HID) Mode 1. Double-click the MagSwipe HID Demo icon to start the test application. 2. Slide a card through the MSR and verify that the data is displayed in the application window.[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 20 3. If the card ID appears in the Reader Output window, the reader is functioning. Customer Display You can optionally add a customer display to the B-Series touchcomputer to any of the four mounting locations located on the display head top, bottom, left, and right of the touchcomputer. Software application [...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 21 Fingerprint Reader (FPR) You can add a fingerprint reader to the B-Series touchcomputer to any of the four mounting locations located on the display head top, bottom, left, and right. Software application and drivers can be found in the following directory or on www.elotouch.com C:EloTouchSystemsPeripheral[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 22 Cash Drawer Port Card A Cash Drawer Port Card can be installed in any available expansion slot. This card provides: • 1 x 12V or 24V selectable cash drawer RJ11 port. The voltage setting can be set via jumper on the card prior to installing into the touchcomputer. Software application and drivers can be fo[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 23 C:EloTouchSystemsPeripherals Part number: E017487 Wireless Adapter A wireless adapter can be installed as an option in the B-Series touchco mputer in the I/O area under the cable cover. Typical specifications for the wireless adapter are: • USB dongle module • Compliant to USB 2.0 industry standards ?[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 24 Second Hard Disk Drive A second hard disk drive can be adde d via the second hard drive mounting kit. This addition provides extra data storage or can be used in con junction with the RAID controller card for RAID functionality. This option occupies a single expansion slot. Part number: E109611 Solid State D[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 25 Parallel Port Card A parallel port card can be added to any Expansion slot. This option provides a parallel port for printer interfaces only. Software drivers can be found in the following directory or on www.elotouch.com : C:EloTouchSystemsPeripherals Part number: E368899 Note: To use this option ALSO req[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 26 C H A P T E R 4 SAFETY AND MAINTENANCE Safety Important information regarding the proper setup and maintenance of your touchcomputer: • To reduce the risk of electric shock, follow all safety notices and never open the touchcomputer case. • Turn off the product before cleaning (refer to “Care and Handl[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 27 Care and Handling The following tips help keep your touchcomputer functioning at the optimal level. To avoid risk of electric shock, do not disassemble the power adapter or display unit cabinet. The unit is not user serviceable. Remember to unplug the display unit from the power outlet before cleaning. Do no[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 28 WEEE Directive In the European Union, the Waste Electrical and Electronic E quipment (WEEE) directive label shown to the left indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility for recovery and recycling. UL Directive B-Series touchco[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 29 Recovering the Operating System If for any reason the touchcomputer’s operating system and software need to be recovered TO FACTORY SETTINGS, there are two ways you can recover your system: I) Use the Elo recovery utility (included in POSReady 2009,Windows 7, and some Windows XP systems) *Windows XP users:[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 30 5. Once completed, click Exit Recovery Process Æ Exit . The system will restart automatically. ii. Use the included image to recover the touchcomputer (For Windows 7 Only.) 1. After the TE/Elo logo shows up, press F8 repeatedly to enter Advanced Boot Options. 2. Select Repair your computer 3. Click Next Æ [...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 31 5. Click Recover Æ Start Recovery Process 6. Once completed, click Exit Recovery Process Æ Exit . The system will restart automatically.[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 32 OR II) Use the Elo recovery DVD (Some Windows XP versions include a recovery DVD; for these systems there is no recovery partition on the HDD, so you must follow the following procedure to recovery the system. Some Windows XP versions, and ALL POSReady 2009 and Windows 7 touchcomputers come with the built-in[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 33 6. Once you see the “ Command Prompt ” window to start the recovery process type: • “ pos9 ” to start the recovery process for POSReady 2009/Windows XP. * Note: I f your system came with Windows XP, it will automatically be re-installed; if your system came with POSReady 2009, it will automatically[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 34 7. Then press “Enter”. 8. Follow the on-screen instructions to complete the recovery. 9. Once you are prompted to reboot: • Remove the recovery DVD from you r DVD drive • Shut down your touchcomputer by pressing and holding the power button for 5 seconds • Disconnect the DVD drive from your touchco[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 35 Reassigning COM Ports after System Recovery (The  section  is  required  once  you  recovered  your  system  either  from  recovery  partition  or  DVD)  • Instructions  to  reassign  the  USB  Seri al  Port(s)  1. For  POSReady  2009,[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 36   2. Double  click  the  “Ports  (COM  &  LPT)”  and  verify  that  all  of  the  “USB  Serial  Port”  settings  are  IDENTICAL  to  the  following  table:   Description  Location  USB  Serial  Port  (COM[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 37   Normally,  even  if  the  operating  system  reassigns  these  serial  ports,  they  are  still  in  order.  In  this  cas e,  you  should  re ‐ assign  them  as  shown  in  the  following  table.   Original  [...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 38   COM5  is  the  1 st  port  of  these  USB  serial  ports  so  the  “ Location: ”  should  be  “ on  USB  Serial  Converter  A ”.  Please  assign  this  serial  port  to  COM3 .  ( COM4  for  the  USB [...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 39    In  this  case,  select  COM3  from  the  drop ‐ down  menu  Æ  click  OK  Æ  OK  back  to  the  Device  Manager.     Follow  the  same  steps  to  accomplish  these  settings  for  other  ports[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 40  After  completing  the  above  steps,  right  click  on  “ Ports  (COM  &  LPT) ”  and  click  Scan  for  hardware  changes.     5. This  should  result  in  the  following  assignments:    • If  not[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 41[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 42 C H A P T E R 5 TECHNICAL SUPPORT Technical Assistance There are three methods to obtain contact information for technical assistance on the touchcomputer: • The touchcomputer • The web • The phone Using the Touchcomputer You can access support information in System Properties by clicking the Support I[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 43 Using the Phone For technical support, see the table at the end of t he user guide for contact information.[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 44 REGULA TOR Y INFORMA TION I. Electrical Safety Information A) Compliance is required with respect to the voltage, freque ncy, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein may result in improper operation, damage to the eq[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 45 C) Notice to Users in the European Union: Use only the provided power cords and interconnecting cabling provided with the equipment. Substitution of pro vided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards: This Inf[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 46 iv) Plug the digital device into a diffe rent AC outlet so the digital device and the receiver are on different branch circuits. v) Disconnect and remove any I/O cables that the digital device does not use. (Unterminated I/O cables are a potential source of high RF emission levels.) vi) Plug the digital devi[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 47 W ARRANTY Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. With the exception of the negotiated warranty periods; the warranty for the touchcomputer and components of the produc[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 48 THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANT S NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHE RWISE, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPO SE, THEIR QUALITY, THEIR MERCHANTABILITY, THEI[...]

B-S ERIES T OUCHCOMPUTER U SER G UIDE 44 www.elotouch.com Get the latest... • Product information • Specifications • News on upcoming events • Press release • Software drivers • Touchcomputer Newsletter Getting in Touch with Elo To find out more about Elo’s extensive range of t ouch solutions, visit our Webs ite at www.elotouch.com or[...]