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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Epson EZ-Load, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Epson EZ-Load one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Epson EZ-Load. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Epson EZ-Load should contain:
- informations concerning technical data of Epson EZ-Load
- name of the manufacturer and a year of construction of the Epson EZ-Load item
- rules of operation, control and maintenance of the Epson EZ-Load item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Epson EZ-Load alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Epson EZ-Load, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Epson service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Epson EZ-Load.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Epson EZ-Load item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
EZ-Load Thermal Printer Owner's Manual First Edition: August 2002 Last Revision: Sept 21, 2005 Document # 101049[...]
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Page 2
EZ-Load Thermal Printer Owner’s Manual Legal Notices Disclaimer Information in this docum ent is subject to change wit hout notice. Consult your Nan optix Inc. sales representative for information that is a pplicable an d current. Nanoptix Inc. reserves the right to improve products as new technolo gy, compon ents, software, an d firmware become [...]
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Page 3
EZ-Load Thermal Printer Owner’s Manual Nanoptix Inc. is not responsibl e for any radio or television interference caused by unauthorized modification of this equipmen t or the subs titution or attach ment of connec ting cables and equipment other than tho se specified by Nanoptix Inc. The correction of interferen ces caused by such unauthorized m[...]
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Page 4
EZ-Load Thermal Printer Owner’s Manual Table of Contents 1. About the Printer ........................................................................ 1 1.1 Description of Printer ................................................................................... 1 1.2 General specifications .......................................................[...]
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Page 5
EZ-Load Thermal Printer Owner’s Manual Figures FIGURE 1: NANOPTIX EZ-LOAD PRINTER ................................................................................................. 1 FIGURE 2: RESETTING PRINTER ................................................................................................................ 3 FIGURE 3: PAPER FEED BU[...]
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Page 6
EZ-Load Thermal Printer Owner’s Manual Tables TABLE 1: SPECIFICATION ........................................................................................................................... 2 TABLE 2: TROUBLESHOOTING WITH THE STA TUS LED ......................................................................... 9 TABLE 3: TROUBLESHOOTING PRINTI[...]
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Page 7
EZ-Load Thermal Printer Owner’s Manual 1. About the Printer 1.1 Description of Printer The Nanoptix EZ-Load printer is extremely fast, quiet, and very reliable. With thermal printing technology, there is no ribbon cassette to change, and paper loading is extremely simple. The printer is small enough to fit almost anywhere and is easy to use with [...]
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Page 8
EZ-Load Thermal Printer Owner’s Manual 1.2 General specifications Print Method Direct Thermal Resolution 8 dot/mm (203 dpi) Print Width 80mm Paper Width 80mm or 82.5 mm Max Roll Diameter 115mm Operating Temperature 0 to 50 C Storage Temperature -40 C to +65 C Operating Relative Humidity 20% to 85% RH at 50C (non-condensin g) Communication Interfa[...]
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Page 9
EZ-Load Thermal Printer Owner’s Manual 1.3 Printer Controls To reset Printer Simply plug and unplug the printer to reset in t he event of a fault condition. Once the printer is re-plugged, it will go through a startup routine and reset itself. Figure 2: Resetting Printer 101049 Sept. 21, 2005 3[...]
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Page 10
EZ-Load Thermal Printer Owner’s Manual Paper Feed Button Use the Paper Feed Button to advance the paper. Paper Feed Figure 3: Paper Feed Button 101049 Sept. 21, 2005 4[...]
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Page 11
EZ-Load Thermal Printer Owner’s Manual 1.4 Changing Paper Caution: Do not operate the printer if it runs out of paper. The printer will not operate without paper, but it may continue to accept data from the host computer. Because the printer cannot print any transactions, the data may be lost. 1. Open the front door. 2. Remove the used roll. 3. T[...]
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Page 12
EZ-Load Thermal Printer Owner’s Manual 4. Pull up on the top of the paper roll and align the left edge of the paper with the line on the front label. Figur e 5: Aligning Paper Edge 5. Close the door onto the paper. Figure 6: Closing Door 101049 Sept. 21, 2005 6[...]
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Page 13
EZ-Load Thermal Printer Owner’s Manual 6. Advance the paper by pressing on the paper feed button and tear off the excess paper. Note: In the event of a paper jam, remove the roll, tear a new clean edge, and replace it in the paper bucket, as described above. Be sure that the paper unrolls from the bottom of the roll. 101049 Sept. 21, 2005 7[...]
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Page 14
EZ-Load Thermal Printer Owner’s Manual 1.5 Testing the Printer Run this test to check the printer. Th e test prints and cuts a resident test ticket. Verify this ticket to judge the printing quality. Model: TITANIA Firmware: TIT-2 .41G-61UCS COMMUNICATION Interface: IEEE1284 (0) or Serial Baud: 9600 Data Bits: 8 Parity : NO NE Handshaking: NONE Pr[...]
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Page 15
EZ-Load Thermal Printer Owner’s Manual 1.6 Troubleshooting the Printer The printer is simple and generally trouble-free, but from time to time minor problems may occur. Follow these procedures to determine the cause and resolution of any problems the printer may be having. If the procedures in this section do not correct the problem, contact a se[...]
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Page 16
EZ-Load Thermal Printer Owner’s Manual Printer Does Not Work Problem Possible Causes What to Do Check that printer cables are properly connected on both ends. Printer not plugged in. Check that the host or power supply is switched on. Check Printer LED. Printer Does Not Function When Turned On. Door not fully closed. Close the door. Table 4: Prin[...]
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Page 17
EZ-Load Thermal Printer Owner’s Manual 2. Media and Supplies Guide 2.1 Thermal Paper Specifications The printer requires qualified thermal paper with the following dimensions: Width Diameter Outside Core Diameter 80 mm ± .2 mm (3.15 in. ± .008 in.) 115 mm max. (4.5 in.) 45mm (1.75 inches) 82.5 mm ± .2 mm (3.25 in. ± .008 in.) 115 mm max. (4.5[...]
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Page 18
EZ-Load Thermal Printer Owner’s Manual 2.3 Ordering Miscellaneous Supplies Power Supply and Power Cord Contact your sales representative to order the power supply and power cords listed in the table. The numbers are for reference only. Suppliers may use other numbers. Part Part Number Power Supply (24VDC, 2.5A max., 60W) 102048 Power Cord – Nor[...]
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Page 19
EZ-Load Thermal Printer Owner’s Manual Communication Cables Pin-Out The tables below detail the connection pin-out for the RS-232 interface (Female Receptacle DB-9). Pin Signal Name Printer I/O Host I/O Printer Function 1 n/a always driven low (high on RS232 side) Input None 2 PRT_RS232_TXD Output Input Data transmit 3 PRT_RS232_RXD Input Ou tput[...]
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Page 20
EZ-Load Thermal Printer Owner’s Manual 3. Communicating with the Printer Over the years, Nanoptix has developed emulations for compatibility with the most popular printers in the market. At the time of printing this manual, the fo llowing emulations are available: i. Epson LQ570+ ii. Epson TM-T88III iii. Star TUP-400 iv. Axiohm A722 v. Ithaca P70[...]
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Page 21
EZ-Load Thermal Printer Owner’s Manual APPENDIX A: Mechanical Drawings Figure 8: Mechanical Dimensions (in mm) 101049 Sept. 21, 2005 15[...]