Epson LX-1170 manual

9-pin dot matrix pr inter All rights reserved . No part of this public ation may be reproduced , stored in a retrieval system, or transmitted in any form or by an y means, electronic, mechan ical, photocopying, recording, or othe rwise, without the pr ior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed on[...]

2 FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules . These limits are designed to provide reasonabl e protection against harmful interference in a residential installation. This equipment generates, uses, and can rad[...]

3 DECLARATION of CONFORMITY According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device. Each produc t m[...]

4 Contents Getting to Kno w Your Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Hot Parts Cau[...]

5 Cut-sheet feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Pull tractor unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Roll paper holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Color upgrade kit (LX-300+ only) . . . . . . . . . . . . . .[...]

6 Chap t e r 3 Tr o u bl e s h o o t ing Using the Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Printing . . . . . [...]

7 For users in Indonesia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 For users in Hong Kong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 For users in Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 For users in India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

8 Getting to Know Your Printer Getting to Know Your Printer Features Your EPSON ® LX-300+/LX-1170 9-pin dot matrix printer provides high-quality printing and superior performance in a compact design. Its features inc lude: ❏ A variety of paper paths to suit your printing needs. ❏ The ability to handle a wide range of paper types, including con[...]

Getting to Know Your Printer 9 c Cautions must be observed to avoid damage to your equipment. Notes contain impo rtant information an d useful tips on the operation of your printer. Important Safety Instructions Read all of these safety instructions before using the printer. In addition, follow all warnings and instructions marked on the printer it[...]

10 Getting to Know Your Printer ❏ Unplug the printer before cleaning it, and always clean it with a piece of damp cloth only. ❏ Do not spill liquid onto the printer. ❏ Except as specifically explained in this guide, do not attempt to service the printer yourself. ❏ Unplug the printer and refer servicing to qualified personnel under the foll[...]

Getting to Know Your Printer 11 Hot Parts Caution Symbol E NERGY S TAR ® C ompliance As an E NERGY S TAR ® partner, EPSON has determined that this product meets the E NERGY S TAR ® guidelines for energy efficiency. The International E NERGY S TAR ® Office Equipment Program is a voluntary partnership with the computer and office equipment indust[...]

12 Getting to Know Your Printer Safety information w Warning: This appliance must be earthed. Refer to the rating plate for voltage and check that the appl iance voltage corresponds to the supply voltag e. Important: The wires in the mains lead fitted to this appliance are coloured in accordance to the following code: Green and yellow — Earth Blu[...]

Using the Printer 13 1 1 1 1 1 1 1 1 1 1 1 1 Chapter 1 Using the Printer Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Control Panel Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . 14 Selecting a built-in font . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 About[...]

14 Using the Printer Control Panel Buttons and Lights Tear Off (Font) butto n* Advances continuous paper to the tear-off position. Feeds continuous paper backward from the tear-off position to the top-of-form position. *Font select In the Micro Adjust mode, yo u can se lect the font to use for print ing by pressing the Tear Off button. The Tear Off[...]

Using the Printer 15 1 1 1 1 1 1 1 1 1 1 1 1 Selecting a built-in font Follow these steps to select a built-in font using the buttons on the printer’s control panel: 1. Make sure that the printer is not printing. If it is, wait until printing is complete. 2. Hold down the Pause button for three seconds to enter the Micro Adjust mode. The Pause li[...]

16 Using the Printer About Your Printer’s Default Settings The default settings control many printer functions. While you can often set these functions through your software or printer driver, you may sometimes need to change a default setting from the printer’s control panel using the Default Setting mode. The following table lists the default[...]

Using the Printer 17 1 1 1 1 1 1 1 1 1 1 1 1 Settings Options Page length for tractor* Length in inches: 3, 3.5, 4, 5.5, 6, 7, 8, 8. 5, 11, 70/6, 12, 14, 17 Skip over perf oration On, Off Auto tear off On, Off Auto line feed On, Off Print directio n Bi-D, Uni-D Software EPSON ESC/P, IBM 2380 Plus (for LX-300+)/IBM 2381 Plus (for LX-1170) 0 slash 0,[...]

18 Using the Printer * The options available vary depending on the country of purchase. ** These settings take effect only when IBM 2 380 Plus (for LX-300+)/ IBM 2381 Plus (for LX-1170) emulation is selected. Page length for tractor This setting allows you to set the page length (in inches) for continuous paper. Skip over perforation This feature i[...]

Using the Printer 19 1 1 1 1 1 1 1 1 1 1 1 1 Auto tear off When auto tear off is on and you are using continuous paper with the push tractor, the printer automatically advances the paper perforation to the tear-off position, where you can easily tear off the printed pages. When the printer receives the next print job, it automatically moves the unu[...]

20 Using the Printer High speed draft When you choose On , the printer prints up to 413 cps (characters per second) at 10 cpi (characters per inch). When you choose Off , the printer prints up to 310 cps at 10 cpi. I/F (interface) mode The printer comes with a built-in parallel interface and serial interface. If your printer is connected to only on[...]

Using the Printer 21 1 1 1 1 1 1 1 1 1 1 1 1 Data length Set the data length of the serial interface to 7 bit or 8 bit . See your computer manual and software documentation for the proper setting. Parallel I/F bidirectional mode The parallel interface bidirectional transfer mode is used when this feature is turned on. If bidirectional transfer mode[...]

22 Using the Printer Manual feed wait time This sets the amount of wait time between the time paper is inserted into the paper guide and when it is fed. If the paper feeds before you can adjust its position to your satisfaction, you can increase the wait time. Buzzer (beeper) The printer beeps when an error occurs. (See “Using the Error Indicator[...]

Using the Printer 23 1 1 1 1 1 1 1 1 1 1 1 1 c Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; ot herwise, you may damage the printer. 2. While holding down the Tear Off (Font ) button, turn on the printer. The printer enters the Def ault Setting mode and prints the language selection instructions ([...]

24 Printing on Continuous Paper Your printer can handle continuous paper with the tractor. Depending on where you position the tractor, you can use it as a pull tractor or a push tractor. The following guidelines can help you decide where to position the tractor: ❏ Do you want to switch between printing on single sheets and continuous paper witho[...]

25 1. Make sure the printer is turned off. Remove the printer cover and the paper guide and place the paper-release lever in the continuous paper position. 2. Release the sprocket units by pulling the sprocket locks forward.[...]

26 3. Slide the left sprocket unit using the scale on the printer as a guide. The printer prints to the right of the position marked 0 . Push the sprocket lock lever back to lock it in place. Then slide the right sprocket unit to match the width of your paper, but do not lock it. Move the paper support so it is midway between the sprocket units. 4.[...]

27 c Caution: Use the paper-feed knob on the right side of the printer only to clear paper jams and only wh en the printer is turned off. Otherwise, you may damage the pr inter or cause it to lose the top-of-form position. 5. To separate the incoming paper from the printed paper, attach the paper guide by holding it horizontally and fitting its not[...]

28 7. Make sure the printer cover is closed. Pre ss the LF/FF button to feed the paper to the loading position. When the printer receives data, it begins printing automatically. 8. After you finish printing, follow the steps in the next section to tear off your printed document. If the first printed line on your page appears too high or low, you ca[...]

29 2. Open the paper guide cover, then tear off the printed document using the tear-off edge of the paper tension unit. Note: If your paper’s perforat ion is not properly aligned with the tear-off edge, you can adjust the tear-off position using the Micro Adjust feature. See “Adjusting the te ar-off position” on page 38. c Caution: Never use [...]

30 c Caution: Always tear off your printed document before you press the Load/Eject button. Reverse feeding sev eral pages at a time may cause a paper jam. Switching back to single sheets To switch to single sheets, press the Load/Eject button; the printer feeds the paper backwards into the standby position. Then, follow the steps in “Loading sin[...]

31 1. Turn the printer off; then remove the printer cover and the paper guide. Next, remove the paper tension unit by squeezing the tension unit’s lock tabs gently and pulling the tension unit away from the printer. Finally, pull the paper-release lever forward to the continuous paper position. 2. Squeeze the tractor’s lock tabs gently on both [...]

32 3. Move the tractor forward to the mounting slot at the t op of the printer and tilt it into place as shown below. When you push the tractor onto the posts, you should feel the notches snap into place. 4. Release the sprocket units by pulling the sprocket locks forward.[...]

33 5. Insert the paper into the bottom paper slot or into the rear paper slot as shown below, and pull it up. Position the paper using the scale on the printer as a guide. The printer prints to the right of the position marked 0 . 6. Slide the left sprocket unit so that its sprockets match the position of the holes in the paper and lock the unit in[...]

34 7. Make sure your paper has a clean, straight leading edge. Open the sprocket covers. Fit the first holes of the paper over the sprocket pins and then close the sprocket covers. Slide the right sprocket unit to remove any slack in the paper and then lock it in place. Note: Remove any remaining slack by gently pullin g the paper from the rear or [...]

35 If you want to change the position where printing begins on the page, press LF/FF to advance the page to the next top-of-form position, and then see Adjusting the top-of-form position in the next section to adjust the loading position. To eject the paper, tear off the paper entering the printer; then press the LF/FF button to feed the paper forw[...]

36 5. Press the LF/FF D button to move the top-of-form position up on the page, or press the Load/Eject U button to move the top-of-form position down on the page. Note: ❏ The printer has a minimum and a maximum top-of-form position. If you try to adjust it beyond these limits, the printer beeps and stops moving the paper. ❏ When the paper reac[...]

37 First mark a point 2.5 mm (0.1 inch) above the paper’s perforation; then position the paper so that the mark is even with the top edge of the plastic ribbon cover. This gives you an 8.5 mm (0.33 inch) margin on the next page, meaning the printer starts printing 8.5 mm (0.33 inch) below the perforation. If you mark a point 5.5 mm (0.22 inch) ab[...]

38 c Caution: Never use the tear-off feature (as described below) to feed continuous paper with labels back wards; they may come off their backing sheet and jam the printer. Using the Tear Off button After the printer finishes printing your document, check that the Tear Off (Font) lights are not flashing. Then press the Tear Off (Font) button. The [...]

39 Note: Your tear-off position setting remains in effect until you change it, even if you turn off the printer. 1. Make sure the Tear Off (Font) lights are flashing (the paper is at the current tear-off position). You may need to press the Tear Off (Font) button to advance the paper to the tear-off position. 2. Open the paper guide cover. 3. Hold [...]

40 5. After you set the tear-off position, press t he Pause button to exit the Micro Adjust mode. 6. Tear off the printed pages. When you resume printing, the printer automatically feeds the paper back to the top-of-form position and begins printing. Printing on Single Sheets You can load single-sheet paper one sheet at a time using the paper guide[...]

41 1. Make sure the printer is turned off. Also make s ure that the paper-release lever is pushed back to the single-sheet position and the paper guide is in the upright position, as shown below. 2. Slide the left edge guide until it locks in place at the guide mark. Next, adjust the right edge guide to match the width of your paper.[...]

42 3. Slide a sheet of paper down firmly between the edge guides until it meets resistance. For normal use, turn on the printer without pressing any other buttons. When the printer receives data, it begins to print. c Caution: Use the paper-feed knob on the ri ght side of the printer only to clear paper jams and only when th e printer is off. Other[...]

43 c Caution: When printing on multipart fo rm s, thicker-than-normal paper, labels, or envelopes, make sure your application software settings keep the printing entirely within the printable area. Printing past the edge of these papers can damage the print head. Adjusting the paper-thickness lever Before printing on special paper, you need to chan[...]

44 3. Close the printer cover. Multipart forms You can use continuous or sing le-sheet carbonless multipart forms of up to five parts (one original plus four copies). Before you print on the forms, set the paper thickness lever as described in the previous section. The following tips will help you get good results: ❏ Use only continuous multipart[...]

45 Labels You must use the tractor as a pull tractor and load paper from the bottom paper slot to print on labels. Before you print on labels, set the paper thickness lever as described in “Adjusting the paper-thickness lever” on page 43. Keep the following tips in mind: ❏ Choose labels mounted on a continuous backing sheet with sprocket hole[...]

46 Envelopes You can feed envelopes individually using the paper guide. Keep the following tips in mind: ❏ Before loading an envelope, set the paper thickness lever to the proper position. See “Adjusting the paper-thickness lever” on page 43. ❏ To load an envelope, follow the steps in “Loading single sheets” on page 40. Insert the wide [...]

47 Installing and Using Options Cut-sheet feeder The optional single-bin cut-sheet feeder (C80637 ✽ for LX-300+/C80639 ✽ for LX-1170) handles up to 50 sheets of standard bond paper (82 g/m² or 22 lb) without reloading. Follow these steps to install the cut-sheet feeder: 1. Make sure the printer is turned off. Remove the paper guide and open th[...]

48 4. Hold the cut-sheet feeder in both hands and press on the latch levers. Fit the notches in the cut-sheet feeder over the mounting posts on the printer. Releasing the latch levers lock s the cut-sheet feeder in place. latch lever[...]

49 5. Slide the left paper guide so it is aligned with the triangle mark. Next, slide the right paper guide to roughly match the width of your paper. Slide the paper su pport midway between the paper guides. 6. Pull the paper-set levers all the way forward until the paper guides retract and lock open to allow for paper loading.[...]

50 7. Take a stack of paper and fan it. Next, tap the side and bottom of the paper on a flat surface to even up the stack. c Caution: Do not use envelopes, multipart fo rms, carbon paper, or labels in the cut-sheet feeder. 8. Insert up to 50 sheets of paper along the left paper guide. 9. Adjust the position of the right paper guide s o that it matc[...]

51 13. Slide the left edge guide to the center until it stops at the guide mark. Then slide the right edge guide to fit the size of paper you will use. Note: ❏ To remove the paper guide from the cut-sheet feeder, press both release tabs and pull out the paper guide. ❏ Make sure the paper guide cov er is open when you print. You can easily switc[...]

52 2. Remove the paper tension unit by squeezing the tension unit’s lock tabs gently and pulling the tension unit away fom the printer. 3. For LX-300+ users: grasp the pull tractor with both hands. Move the tractor forward to the mounting slot at the top of the printer until it fits in place as shown below. You should feel the notches snap into p[...]

53 For LX-1170 users: grasp the pull tractor with both hands. Push down the tractor onto the mounting slot at the top of the printer and tilt it into place as shown below. When you push the tractor onto the posts, you should feel the notches snap into place. 4. Load continuous paper on the sprocket units of the push-tractor. (See “Printing on Con[...]

54 8. If there is slack in the paper between the push and pull tractors, push in and turn the paper-feed knob on the right side of the pull tractor to remove the slack. 9. See that the paper is not crooked or wrinkled and lock the sprocket units in place. 10. Re-install the printer cover and the paper guide. Roll paper holder The optional roll pape[...]

55 2. Position the roll paper holder beneath the printer as shown below. Fit the two holes in the base onto the two positioning pegs on the bottom of the printer. c Caution: Be careful to avoid dropping th e roll paper holder when lifting the printer. Only the printer’ s weight holds it in place. 3. Push the paper-release lever to the single-shee[...]

56 6. Bring the leading edge of the paper up over the paper path guide for single sheets and insert it into the printer path for single sheets until you feel resistance. 7. Install the paper guide. Slide the left edge guide to the center until it stops at the guide ma rk. Then slide the right edge guide to the opposite guide mark. Color upgrade kit[...]

57 1. Turn off the printer and remove the printer cover and paper tension unit. Slide the connector cover on the printer and pull it out as shown below. 2. Install the motor unit in the right hand corner of the printer, with the gear facing the center of the printer. Push it down firmly to fit the metal pins into the slots.[...]

58 3. Insert the motor unit plug into the connector on the printer. 4. Slide the print head to the middle of the printer; then slide the plastic part on the color ribbon to the center of the cartridge. 5. Turn the ribbon-tightening knob in the direction of the arrow to remove any slack in the ribbon.[...]

59 6. Insert the ribbon cartridge into the printer as shown; then press both sides of the cartridge firmly to fit the plastic hooks into the printer slots. 7. Turn the ribbon-tightening knob to help feed the ribbon into place; it should not be twisted or creased. 8. Replace the paper tension unit and printer cover. After you install the color ribbo[...]

60 If the top or bottom edge of the characters in the self test are a different color from the rest, adjust the ribbon angle. Check the characters printed in red. If the top edge is blue, move the color ribbon adjustment lever forwards. If the bottom edge is yellow, move the lever backwards. Then print another self test to check your adjustment. Re[...]

61 Replacing the Ribbon Cartridge Genuine EPSON ribbon cartridge When printing becomes faint, you need to replace the ribbon cartridge. Genuine EPSON ribbon cartridges are designed and ma n u f a c t ur e d t o w o rk p r o p e r ly w i t h y o u r EP S O N p r i nt e r . T h e y ensure proper operation and long life of the print head and other pri[...]

62 2. Open the printer cover to the upright position, then pull it up to remove it. 3. For LX-1170 users, remove the paper tension unit by squeezing the tension unit’s lock tabs gently and pull the tension unit away from the printer. 4. Make sure that the print head is in position at 10 cm (4 inches) from the left side. Then remove the ribbon car[...]

63 6. Turn the ribbon-tightening knob in the direction of the arrow to remove any slack from the ribbon so it is easier to install. 7. Insert the ribbon cartridge into the printer as shown; then press both sides of the cartridge firmly to fit the plastic hooks into the printer slots.[...]

64 8. Use a pointed object, such as a ball point pen, to guide the ribbon between the print head and ribbon guide. Turn the ribbon tightening knob to help feed the ribbon into place; it should not be twisted or creased. 9. For LX-1170 users, reinstall the paper tension unit. 10. Reinstall and close the printer cover.[...]

Using the Printer Software 65 1 1 1 1 1 1 1 1 1 1 1 1 Chapter 2 Using the Printer Software Using the Printer Driver with Windows Me, 98, and 95 . . . . . . . . 67 Accessing the printer driver from Windows applications . . 67 Accessing the printer driver from the Start menu . . . . . . . . . 69 Changing the printer driver settings . . . . . . . . . [...]

66 Using the Printer Software Using the Printer Driver with Windows Me, 98, and 95 You can access the printer driver from your Windows applications or from the Start menu. When you access the printer driver from a Windows application, any settin gs you make apply only to t he application you are using . When you access the printer driver from the S[...]

Using the Printer Soft ware 67 1 1 1 1 1 1 1 1 1 1 1 1 2. Ma k e s u r e t h a t y o u r p r i n t e r i s s e l e c t ed a n d t h e n c l i c k Printer , Setup , Properties , or Options . (You may need to click a combination of these buttons.) The Properties window appears, and you see the Paper, Graphics, and Device Options menu. These menus con[...]

68 Using the Printer Software 2. Click Printers . 3. Right-click your printer icon, and click Propertie s . The screen displays the Properties window, which contains the paper, Graphics, Device Options, and Utility menus. These menus display the printer driver settings. 4. To view a menu, click the corresponding tab at the top of the window. See th[...]

Using the Printer Soft ware 69 1 1 1 1 1 1 1 1 1 1 1 1 When you access the printer driv er from a Windows application, any settings you make apply only to the application you are using. When you access the printer driver from the Control Panel, the printer driver settings you make apply to all your applicati ons. To check and change printer driver [...]

70 Using the Printer Software Note: To access the printer driver from the Control Panel, in the Main window, double-click the Contro l Panel icon, then the Printer icon. Make sure your printer is highlighted, then click Setup . Accessing the printer driver from the Control Panel Follow these steps to access the printer driver from the Control Panel[...]

Using the Printer Soft ware 71 1 1 1 1 1 1 1 1 1 1 1 1 Changing the printer driver settings You can change printer driver settings in the Print (or Print Setup) dialog box and the Options dialog box. For an overview of the available settings, see “Printer Dr iver Settings Overview” on page 78. When you finish making your printer driver settings[...]

72 Using the Printer Software Accessing the printer driver from Windows applications Follow these steps to access the printer driver from a Windows application: Note: ❏ The steps in this procedure provid e general guidelin es on accessing the printer driver. How you access the printer driver may differ depending on your applica tion. See your app[...]

Using the Printer Soft ware 73 1 1 1 1 1 1 1 1 1 1 1 1 2. Ma k e s u r e t h a t y o u r p r i n t e r i s s e l e c t ed a n d t h e n c l i c k Printer , Setup , Properties , or Options . (You may need to click a combination of these buttons.) The Document Properties window appears, and you see the Page Setup and Advanced menus. These menus conta[...]

74 Using the Printer Software 3. To view a menu, click the corresponding tab at the top of the window. See Changing the printer driver settings below to change the settings. Note: To access the printer driver from the Start menu, click Start - Se ttigs - Printers to oprn the Printer Window. Rig ht-click the Printer ic on and click Do cument Default[...]

Using the Printer Soft ware 75 1 1 1 1 1 1 1 1 1 1 1 1 3. Right-click your printer icon, and click Document Defaults . The screen displays the Default Document Properties window, which contains the Page Setup and Advanced menus. These menus display the printer driver settings. When you click Properties , the printer software window appears, which i[...]

76 Using the Printer Software When you access the printer driver from a Windows application, any settin gs you make apply only to t he application you are using . When you access the printer driver from the Control Panel, the printer driver settings you make can apply to all your applications. To check and change printer driver settings, see “Cha[...]

Using the Printer Soft ware 77 1 1 1 1 1 1 1 1 1 1 1 1 3. Click Options (or a similar button) to view the Advanced Document Properties dialog box, which includes the Graphics Resolution, Color, and Optimizations printer driver settings. See “Changing the printer driver settings” on page 78 to change the settings. Note: To acccess the printer dr[...]

78 Using the Printer Software Changing the printer driver settings You can change printer driver settings in the Document Properties dialog box and the Advanced Document Properties dialog box. For an overview of the available settings, see “Printer Driver Settings Overview” on page 78. To open these dialog boxes, see the previous sections on ac[...]

Using the Printer Soft ware 79 1 1 1 1 1 1 1 1 1 1 1 1 The monitoring settings are shown below. Dithering You can leave this option set to Fine, which is the default setting, or select another ditherin g pattern depending on the kind of printout you want. Intensity/ Intensity Control Move the slider to make your printout lighter or darker. Color (L[...]

80 Using the Printer Software About the EPSON Status Monitor 3 Utility The EPSON Status Monitor 3 utility that comes with your printer is available for Windows Me, 98, 95, 2 000 or NT 4.0. It allows you to monitor your printer’s status, alerts you when printer errors occur, and provides troubleshoot ing instructions when needed. The EPSON Status [...]

Using the Printer Soft ware 81 1 1 1 1 1 1 1 1 1 1 1 1 Setting up EPSON Status Monitor 3 Follow these steps to setup EPSON Status Monitor 3: 1. Open the Utility menu as described in “Using the Printer Driver with Windows Me, 98, and 95” on page 66 or “Using the Printer Driver with Windows 2000 and NT 4.0” on page 71. 2. Click the Monitoring[...]

82 Using the Printer Software Note: Click the Default button to revert all item s to the default settings. Accessing EPSON Status Monitor 3 To access the EPSON Status Monitor 3 utility: ❏ Double-click the printer-shaped shortcut icon on the taskbar. To add a shortcut icon to the taskbar, go to the Utility menu and follow the instruction. ❏ Open[...]

Using the Printer Soft ware 83 1 1 1 1 1 1 1 1 1 1 1 1 Using the EPSON Remote! Utility (LX-300+ only) The EPSON Remote! utility allows you to easily change the printer’s default settings from your computer’s DOS prompt. Installing EPSON Remote! Follow these steps to install the EPSON Remote! utility: 1. Insert the printer software CD-ROM into t[...]

84 Troubleshoo ting Chapter 3 Troubleshooting Using the Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Printing . . .[...]

Troubleshooting 85 1 1 1 1 1 1 1 1 1 1 1 1 Using the Error Indicators You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you cannot fix your problem[...]

86 Troubleshoo ting n = on, f = flashing ••• = short series of beeps (three beeps) ••••• = long series of be eps (five beeps) Note: The printer beeps once if you pres s a control panel button when the corresponding function is not available. f Paper Out n Pause ••• Continuous pape r is not fed back to the standby position. Tea[...]

Troubleshooting 87 1 1 1 1 1 1 1 1 1 1 1 1 Problems and Solutions Most problems you may encounter while operating your printer have simple solutions. You can check the operation of your printer using the self test. See “Printing a Self Test” on page 100. If the self test works properly the problem probably lies in the computer, the application [...]

88 Troubleshoo ting Power Supply Power is not being supplied Printing The printer does not print The lights on the control panel do not go on. Cause What to do The power cord may be unplugged. Check that the power cord is properly plugged into the electrical outlet. The outlet may not be operating. If the electrical outlet i s c o n t r o l l e d b[...]

Troubleshooting 89 1 1 1 1 1 1 1 1 1 1 1 1 The software may not be installed properly. Check that the software is installed properly for your pr inter, as described in your Setup Guide. Check the software’s printer settings. The interface cable may not match the specifications of the printer or computer. Check both ends of the interface cable. Ma[...]

90 Troubleshoo ting An error has occurred. Turn off the p rinter and turn it on agai n. If the PAUSE light stays on, check for a paper jam or ribbon jam. If there is no jam, contact your dealer or a qualified service person. (If an error occurs when you switch between single sheets and continuous paper, make sure the paper-release lever is in the c[...]

Troubleshooting 91 1 1 1 1 1 1 1 1 1 1 1 1 The print is faint or uneven Dots are missing in printed characters or grap hics Printed characters are not what you expected Printed characters have parts missing at the bottom. Cause What to do The ribbon cartridge may not be installed prop erly. See “Replacing the Ribbon Cartridge” on page 61. The p[...]

92 Troubleshoo ting The software may not be properly configur ed. Check that the software is correctly configured for your printer. For in s tructions, see Chapter 2, “ U s i ng the Printer Software.” The font selected on the control panel does not print. Cause What to do Your software may be overriding your control panel setting. Check the fon[...]

Troubleshooting 93 1 1 1 1 1 1 1 1 1 1 1 1 The print position is not what you expected Paper Handling Single sheets do not feed properly Printing starts too high or too low on the page, or the bottom part of one page is printed at the top of the next page. Cause What to do Your application software settings may be incorrect. Check the margin or top[...]

94 Troubleshoo ting Cause What to do Continuous paper may be left in the pr inter. Remove the continuous paper. Set the paper-release lever to the single-sheet position. Insert a new sheet. The paper on the paper guide is positioned too for to the left or right for the peinter to to detect that it is there. Move the paper (and the edge guides)a lit[...]

Troubleshooting 95 1 1 1 1 1 1 1 1 1 1 1 1 Continuous paper does not feed properly The tractor does not feed the paper. Cause What to do The paper-release lever may be in the wrong position. Check that the paper-release lever is pulled forward to the continuous-paper position. If not, turn off the printer, move the lever, and turn it on again. The [...]

96 Troubleshoo ting When you use side-crimped multipart forms, the copies may not align with the original. Raise the paper guide to keep the printing position accurate. The paper does not eject properly. Cause What to do The page may be too long. Tear off the fresh supply of paper and eject the page from the printer. Use only paper that is within t[...]

Troubleshooting 97 1 1 1 1 1 1 1 1 1 1 1 1 Options When you use the cut-sheet feeder , the paper does not feed properly The paper does not feed. Cause What to do The cut-sheet feeder may be incorrectly installed on the printer. Reinstall it as described under “Cut-sheet feeder” on page 47. The paper-release lever may be in the wrong position. C[...]

98 Troubleshoo ting The paper feed is crooked. Cause What to do The paper may be old or creased. Use only new, clean sheets of paper. There may be too much paper in the stack er. Remove som e sheets. You may not be using the right type of paper for the cut-sheet feeder. For example, your paper may be too heavy or too light. Make sure your paper mee[...]

Troubleshooting 99 1 1 1 1 1 1 1 1 1 1 1 1 Switching between the cu t-sheet feeder and the push tractor does not work properly Using the pull tractor with the pu sh tractor, continuous paper does not feed properly With the color upgrade kit insta lled, the printer does not operate properly (LX-300+ only) The desired paper type does not load. Cause [...]

100 Troubleshooting Printing a Self Test Running the printer’s self test helps you determine whether the printer or the computer is causing the problem: ❏ If the self test results are satisfactory, the printer is working properly and the problem is probably caused by your printer driver settings, application settings, computer, or interface cab[...]

Troubleshooting 101 1 1 1 1 1 1 1 1 1 1 1 1 c Caution: For LX-300+: You should use paper at least 21 0mm (8 1/4 inches) wide to run the self t est; otherwise, the print head prints directly on the platen. For LX-1170: You should use pa per at least 376mm (14. 8 inches) wide to run the self t est; otherwise, the print head prints directly on the pla[...]

102 Troubleshooting c Caution: Do not turn off the printer while it is printing the self test. Always press the Pause button to stop printing and the LF/FF button to eject the printed page before you turn off the printer.[...]

Appendix 103 Appendix Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Transporting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Cleaning the Printer To keep your printer operating at its best, you should clean it thoroughly several times a year. Follow these[...]

104 Appendix c Caution: Never use alcohols or thinners to clean the printer; these chemicals can damage the printer components as well as the case. ❏ Be careful not to get water on to the printer mechanism or electronic components. ❏ Do not use a hard or abrasive brush. ❏ Do not spray the inside of the printer with lubricants; unsuitable lubr[...]

Appendix 105 5. Make sure that the print head is not hot. Then remove the ribbon cartridge as described in “Replacing the Ribbon Cartridge” on page 61. 6. Make sure the tractor that comes with your printer is installed in the push position. 7. Repack the printer, ribbon cartridge, paper guide, and power cord in their original packing materials [...]

106 Printer Parts printer cover control panel paper guide paper-release lever paper supports paper guide cover knob edge guides tractor ribbon cartridge parallel interface paper tension unit paper thickness lever power switch power cord serial interface[...]

107 Printer Specifications Mechanical Printing method: 9-pin im pact dot matrix Printing speed: High speed draft 300 cps at 10 cpi 337 cps at 12 cpi Draft 225 cps at 10 cpi 270 cps at 12 cpi 225 cps at 15 cpi Draft condensed 191 cps at 17 cpi 225 cps at 20 cpi NLQ 56 cps at 10 cpi 67 cps at 12 cpi 56 cps at 15 cpi Printing direction: Bidirectional [...]

108 Paper feed speed: Continuous 76 mm/second (3.6 inches/second) Intermittent 63 msec/line at 1/6-inch line spacing Color printing (optional, LX-300+ only): Method Print ribbon shifting Ribbon color Black, Magenta, Cyan and Yellow Reliability: Total print volume 12 million lines (except print head) MTBF 6,000 POH (25% duty) Print head life Black r[...]

109 Dimensions and weight (for LX-1170): Height 163.5 mm (14.4 inches) Width 546 mm (14.4 inches) Depth 275 mm (10.8 inches) (not including the knob, paper guide and paper release lever.) Weight approx. 6.3kg (13.9 lb) For India Height 152 mm (6.26 inches) Width 546 mm (14.4 inches) Depth 275 mm (10.8 inches) Weight approx. 6.3kg (13.9 lb) Black ri[...]

110 Electronic Interfaces: One standard bidi rectional, 8-bit, parallel interface with IEEE-1284 nibble mode support and One EIA-232D serial interface Buffer: 8KB Built-in fonts: Bitmap fonts EPSON Draft 10, 12, 15 cpi EPSON Roman 10, 12, 15 cpi, proportional EPSON Sans Serif 10, 12, 15 cpi, proportional Barcode fonts EAN-13, EAN-8, Interleaved 2 o[...]

111 Character tables: One Italic and 12 graphic al character tables: Italic table, PC 437 (US, Standard Europe), PC 850 (Multilingual), PC 860 (Portuguese), PC 861 (Icelandic), PC 865 (Nordic), PC 863 (French-Canadian), BRASCII, Abicomp, ISO Latin 1, Roman 8, PC 858, ISO 8859-15 The following 23 graphical character tables are also available in some[...]

112 Electrical Note: Check the label on the back of the pr inter for the voltage of your printer. Environmental Paper Note: ❏ Use recycled paper, envelopes, la bels, and single-sheet multipart forms only under normal temperatu re and humidity conditions, as follows: Temperature: 15 to 25 °C (59 to 77 °F) Humidity: 30 to 60% RH ❏ Do not load p[...]

113 For LX-300+ Single sheets (standard): paper guide and cut-sheet feeder entry Single-sheet multipart forms: paper guide entry Width Paper guide: 100 to 257 mm (3.9 to 10.1 inches) Cut-sheet feeder: 182 to 216 mm (7.2 to 8.5 inches) Length Paper guide: 100 to 257mm (3.9 to 10.1 inches) Cut-sheet feeder: 257 to 356 mm (10.1 to 14 inches) Thickness[...]

114 Envelopes: paper guide entry Continuous paper (sta ndard and multipart): rear and bottom entry Labels: bottom entry Size No. 6: 165 × 92 mm (6.5 × 3.6 inches) No. 10: 241 × 105 mm (9.5 × 4.1 inches) Thickness 0.16 to 0.52 mm (0.0063 to 0.0205 inch) Weight 45 to 90 g/m² (12 to 24 lb) Width 101.6 to 254.0 mm (4.0 to 10.0 inches) Length (one [...]

115 Roll paper: rear entry with optional roll paper holder For LX-1170 Single sheets (standa rd):paper guide and cut-sheet feeder entry Total thickness 0.16 to 0.19 mm (0.0063 to 0.0075 inc h) Label weight 64 g/m² (17 lb) Width 216 ± 3 mm (8.5 ± 0.12 inches) Thickness 0.07 to 0.09 mm (0.0028 to 0.0035 inc h) Weight 52 to 82 g/m² (14 to 22 lb) W[...]

116 Single-sheet multipart fo rms: paper guide entry Envelopes: paper guide entry Continuous paper (sta ndard and multipart): rear and bottom entry Width 148 to 420mm (5.8 to 16.5 inches) Length 100 to 364 mm (3.9 to 14.3 inches) Copies 1 original + up to 4copies Thickness 0.12 to 0.39 mm (0.0047 to 0.015 inch) Weight 40 to 58 g/m² (12 to 15 lb) B[...]

117 Labels: bottom entry Roll paper: rear entry with optional roll paper holder Label size 23.8 × 63.5 mm (15/16 × 2.5 inches) minimum 2.5 mm (0.1 inch) corner radius, minimum Backing sheet width 101.6 to 406.4 mm (4. 0 to 16.0 inches) Backing sheet length (one page) 101.6 to 558.8 mm (4.0 to 2 2.0 inches) Backing sheet thickness 0.07 to 0.0 9 mm[...]

118 Printable area Single sheets and envelopes: For LX-300+ For LX-1170 A The minimum top margin is 4.2 mm (0.17 inch). B The minimum left and right margins are 3.0 mm (0.12 inch) each. The maximum paper width is 257mm (16.5 inches) and the maximum printable width is 203.2mm (13.6 inches). For single sheets wider than 229.0mm (9.0 inches), the side[...]

119 Continuous paper: For LX-300+ B The minimum left and right margins are 3.0 mm (0.12 inch) each. The maximum paper width is 420mm (16.5 inches) and the maximum printable width is 345.44mm (13.6 inches). For single sheets wider than 364.0mm (14.3 inches), the side margins increase proportionally to match the width of the paper. C The minimum bott[...]

120 For LX-1170 Roll paper: B The minimum left and right margins are 13 mm (0.51 inch) each. The maximum paper width is 254mm (16.0 inches) and the maximum printable width is 203.2mm (13.95 inches). For continuous paper wider than 241.3mm (9.5 inches), the side margins increase proportionally to match the width of the paper. A The minimum top and b[...]

121 Paper alignment Printing starts at “0” on the scale. The unprintable area is to the left of the “0.” Standards and approvals U. S. model: A The minimum top and bottom margins are 4.2 mm (0.17 inch). B The minimum left margin is 3.0 mm (0.12 inch). The minimum right margin is 3.0 mm (0.12 inch). The maximum printable width is 203.2mm (8.[...]

122 European model: Australian model: Command Lists Your printer supports the EPSON ESC/P control codes and IBM 2380 Plus (for LX-300+)/ IBM 2381 Plus (for LX -1170) emulation control codes listed below. EPSON ESC/P control codes Selecting an EPSON ESC/P printer in your software allows you to use advanced fonts and graphics. Low Voltage Directive 7[...]

123 Print position motion: ESC $, ESC , ESC D, HT, ESC B, VT, ESC J Font selection: ESC k, ESC x, ESC y, ESC P, ESC M, ESC g, ESC p, ESC 4, ESC 5, ESC E, ESC F, ESC ! Font enhancement: ESC W, DC4, SO, DC2, SI, ESC w, ESC G, ESC H, ES C T, ESC S, ESC - Spacing: ESC Space Character handling: ESC t, ESC (t, ESC R, ESC %, ES C &, ESC :, ESC I, ESC[...]

124 IBM 2380 Plus (for LX-300 +)/ IBM 2381 Plus (for LX-1170) emulation control codes This printer emulates the IBM Proprinter using the commands below. For detailed information, see the IBM 2380 Plus (for LX-300+)/IBM 2381 Plus (for LX-1170) reference manual. General operation: NUL, DC3, ESC j, BEL, CAN, DC1, ESC Q, ESC [ K, ESC U, ESC [ F Paper f[...]

125 Bit image: ESC K, ESC L, ESC Y, ESC Z Barcode: ESC [f, ESC [p Download: ESC = (only Draft mode)[...]

126 Contacting Customer Support If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product. Customer s[...]

127 For users in North America If you purchased your printer in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table: To speak directly to a technical support representative, dial: (562) 276-4 322 (U.S.), or (905) 709-21[...]

128 ❏ Computer configuration ❏ Description of the problem Note: For help using any other software on your system, see the documentation for that software for tech nical support information. You can purchase ink cartridges, ribbon cartridges, paper, manuals, and accessories from EPSON at (800) 873-7766 or visit our web site at http://www.epsonst[...]

129 Support Via Telephon e Pre-Sales Enquiries, Literatu re Requests and Nearest Dealer For users in the Middle East Some of these services may be available in English only. http://www.epson.com Select your country from our Internet home page for a full list of support and warranty services including: ❏ Register your product on-line ❏ Free acce[...]

130 ❏ Chat directly with a support technician on-line ❏ Email Technical Support Technical Support Via Email and Telephone Pre-Sales Enquiries, Literature Requests and Nearest Dealer Select your country from our Internet home page at http://www.epson.com. For users in Scandinavia Some of these services may be available in English only. http://ww[...]

131 ❏ Email Technical Support Support Via Telephon e Pre-Sales Enquiries Literature Requests and Nearest Deal er For users in South Africa Some of these services may be available in English only. Denmark 80 88 11 27 Finland 0800 523 010 Norway 800 11 828 Sweden 08 445 12 58 Denmark Home Pa ge: http://www.epson.dk Telephone: 38 48 71 37 Finland Ho[...]

132 http://www.epson.co.za Visit our Internet home page for a full list of support and warranty services including: ❏ Register your product on-line ❏ Free access to the latest EPSON software drivers ❏ Easy access to frequently asked questions ❏ Interactive web based support tool to help you quickly resolve support issues ❏ Chat directly w[...]

133 Your Dealer Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take. Internet URL http ://www.epson.com.au Access the EPSON Australia World Wide Web pages. Wort[...]

134 We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your EPSON product documentation, type of computer, operating system, application programs, and any information you feel is required. For users in Singapore Sources of[...]

135 Epson Hotline (Phone: (66)2-670-0333) Our Hotline team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage ques tions or problem ❏ Enquiries on repair service and warranty For users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epso n.co.i[...]

136 EPSON Support Center For users in Hong Kong To obtain technical support as we ll as other after-sales services, users are welcome to contac t EPSON Hong Kong Limited. Internet Home Page EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product infor[...]

137 ❏ Latest versions of EPSON product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk Electronic Bulletin Board System An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service: [...]

138 Epson Trading (M) SDN. BHD Head Office. Epson Helpdesk ❏ Sales enquiries and product information (Infoline) ❏ Enquiries on repair services & warranty, product usage and technical support (Techline) For users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product speci[...]

139 Epson India Head Office - Bangalore: Epson India Regi onal Offices: Help Desk Nine City Help Line -9622 037766, available at Vadadora , Bangalore, Chennai, Hyderabad, Cochin, Mumbai, Pune, Delhi and Kolkata. Phone: 5321 266-70 Fax: 5581799/5321095 Mumbai Phone: 8261516-17 Fax: 8257287 Delhi Phone: 6447201-06 Fax: 6447205 Chennai Phone: 8203940/[...]

140 For users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Corporation at the telephone and fax numbers and e-mail address below: World Wide Web (http://w ww.epson.com.ph) Information on product specifications, drivers for download, Frequently Asked Question[...]

Glossary 141 Glossary ASCII American Standard Code for Informatio n Interchange. A standardized coding system for assigning numerical codes to letters and symbols. auto line feed When this feature is selected in the default-setting mode, each carriage-return (CR) code is automatically followed by a line-feed (LF) code. bidirectional printing Printi[...]

142 Glossary dot matrix A method of printing in which eac h le tter or symbol is formed by a pattern (matrix) of individual dots. draft The print mode used by your printer when you select Draf t as the font. The Draft font uses less dots per characte r for faster printing. See also high speed draft . driver See printer driver . ESC/P Abbreviation f[...]

Glossary 143 letter quality (LQ) The print mode used by your printer when a font other than Draft is selected. Printing with letter-quality fonts provid es better readability and appearance at a reduced print speed. See also draft and high speed draft . line feed (LF) A control code and control panel button that advances the paper one line space. l[...]

144 Glossary unidirectional printing Printing in which the print head prints in one direction only. Unidirectional printing is useful for printing graphi cs because it allows precise vertical alignment. You can select unidirection al printing in the printer’s default-setting mode. See also bidirectional printing .[...]