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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Epson Neo, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Epson Neo one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Epson Neo. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Epson Neo should contain:
- informations concerning technical data of Epson Neo
- name of the manufacturer and a year of construction of the Epson Neo item
- rules of operation, control and maintenance of the Epson Neo item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Epson Neo alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Epson Neo, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Epson service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Epson Neo.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Epson Neo item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
PRINTER USER'S GUIDE GUIDA OPERA TIV A GUIDE D'UTILISA TION BEDIENUNGSANLEITUNG GUIA OPERA TIV A ®[...]
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Page 2
F GB , use a pneumatics air or soft cloth. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. T o clean the machine First remove the mains plug from the wall socket. I Per pulire la macchina , utilizzare aria compressa o un panno morbido. Prima di ogni operazione, scollegare il cavo di alimentaz[...]
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Page 3
Los r equisitos de calidad de este producto son atestiguados mediante la aplicación de la Marca y en el producto. GB I F D E GB I F D E Y our attention is drawn to the following actions that could compromise the characteristics of the product: incorrect electrical supply; incorrect installation; incorrect or improper use, or , in any case, not in [...]
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Page 5
T able of contents Indice T able des matières Inhaltsverzeichnics Indice Installation for drivers Windows 95/98 Windows ME Windows NT/2000 SETUP AUT OTEST Appendix: .. - A1 T ecnical specification - A2 Accesories and spare parts[...]
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Page 7
UNP ACKING THE PRINTER 1. External carton 2. Internal packing 3. Power supply cable (for Neo’s-S; Neo’s- USB) or Power supply (for Neo’s-P) 4. 5. Printer 6. Paper roll (inside the printer) User manual (and/or CD-ROM, and/or data sheet ) GB DISIMBALLO DELLA ST AMP ANTE 1. Bauletto esterno 2. Imballo interno 4. Manuale utente (e/o CD-ROM, e/o f[...]
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Page 9
2 = off - spento - éteint - aus - apagado = lit - acceso - allumé - ein - encendido = flashing - lampeggiante - clignotant - blinkt - parpadeante = slow flashing - lampeggio lento - c c = fast flashing - lampeggio veloce - c lignotement lent - langsames Blinken - entelleo lento lignotement rapide - schnelles Blinken - centelleo veloz · · · · [...]
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Page 10
3 · · · · · Accendere la stampante Switch printer on Brancher l'imprimante Den Drucker einschalten Conectar la impresora · · · · · ON ACCESO ALLUMÉ EINGESCHAL TET CONECT ADO · · · · · OFF SPENTO ÉTEINT AUSGESCHAL TET AP AGADO[...]
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Page 11
4 · · · · · Inserire il connettore di interfaccia seriale o parallela Insert serial or parallel interface connector Introduire le connecteur Den seriellen oder V erbinder in die Buchse stecken Introducir d'interface en série ou parallèle parallelen el conector de interfaz serial o paralelo · · · · · Inserire il connettore del casse[...]
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Page 12
5 · · · · · Accendere la stampante Switch printer on Brancher l'imprimante Den Drucker einschalten Conectar la impresora · · · · · ON ACCESO ALLUMÉ EINGESCHAL TET CONECT ADO · · · · · OFF SPENTO ÉTEINT AUSGESCHAL TET AP AGADO[...]
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Page 13
6 · · · · · Inserire il cavo di alimentazione Insert feed cable Brancher le câble d'alimentation Das Speisekabel in die Buchse stecken Introducir el cable de alimentación · · · · · Inserire il connettore USB Insert USB connector Introduire le connecteur USB Den USB V erbinder in die Buchse stecken Introducir el conectador USB · ·[...]
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Page 14
7 · · · · · Accendere la stampante Switch printer on Brancher l'imprimante Den Drucker einschalten Conectar la impresora · · · · · ON ACCESO ALLUMÉ EINGESCHAL TET CONECT ADO · · · · · OFF SPENTO ÉTEINT AUSGESCHAL TET AP AGADO[...]
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Page 15
8 ! ! ! ! ! Inserimento del rotolo carta Paper roll insertion Introduire le rouleau de papier Einsetzen der Papierrolle Introducir el rollo de papel O N[...]
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Page 16
9[...]
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Page 17
10 ! ! ! ! ! Paper jam Inceppamento carta Bourrage papier Papierstau Atasco del papel Lift the lever to allow the paper to move freely . If the paper comes out at the front in the print area, carefully tear off and remove the part of the paper which is jammed; alternatively , remove the paper from the print mechanism by pulling it upwards. Relever [...]
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Page 18
11 GB I F D E ! ! ! ! ! Cutter jam Inceppamento taglierina Massicot bloqué Schneidblech verklemmt Guillotina atascada Carefully DO NOT délicatement N' AUCUN V orsichtig KEINEN GEGENST AND cuidadosamente No NINGÚN remove all scraps of paper from the cutter zone. If you have difficulty in doing so, use tweezers. insert any kind of object insi[...]
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Page 19
12 GB I F D E Contact Customer Service. Contacter le Service après-vente. Den Kundendienst kontaktieren. Llamar al Servicio de Asistencia Técnica. Chiamate l'Assistenza tecnica. HO T LINE +0039-0521680163 Monday-F riday at 9-12 and 14-17 e-mail: support@custom.it[...]
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Page 21
14 GB SETUP 1. Go into SETUP mode by pressing Key FEED and Key PRINT and turn power on at the same time. 2. The printer should print all list of the parameters: - CR disabled* or CR enabled - Enabled* or disabled. - Normal* or Reverse. - ESC/POS * . - No Addressable* or Addressable - 57600, 38400,19200 *,9600, 4800, 2400, 1200. - 7, 8 bits/chr * - [...]
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Page 23
16 AUT OTEST GB 1 Go into by pressing Feed key and turn power on at the same time. 2 The printer should print the logo and all list of the fonts. - tenere premuto il tasto FEED ed accendere contemporaneamente la stampante per ottenere la stampa della lista di tutti i fonts; - tenere premuto il tasto PRINT ed accendere contemporaneamente la stampant[...]
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Page 25
18 1 Prelevare il SW dal sito Internet alla sezione Support/Download/Drivers. 2 Installare il driver della stampante come indicato nella seguente procedura : Nel menù selezionate e digitate il percorso del SW , precedentemente salvato sul vostro PC, fate click su OK. Lasciatevi poi guidare dalle istruzioni che compaiono sullo schermo per scompatta[...]
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Page 27
TECHNICAL SPECIFICA TIONS Neo's-S Neo's-P Neo's-U Standard interfaces RS232 serial CENTRONICS USB Baud rate From 1200 to 57600 bps None None Resolution 204 DPI (8 dot/mm) Paper specifications T ype of paper Thermal rolls Heat-sensitive side on outside of roll Recommended types of paper KF50 (55g/ m 2 ± 5gm 2) KANZAN or Equivalent Pa[...]
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Page 28
CITIZEN EMULA TION Number of columns 24 40 Printing speed Characters/sec 520 867 Lines / sec 21.6 21.6 Character ( LxHm m ) Normal 2 x 3 1.2 x 3 Double height 4 x 3 2.4 x 3 Double width 2 x 6 1.2 x 6 Double height and width 4 x 6 2.4 x 6 4.8 x 3 Quadruple height 8 x 3 Quadruple width 2 x 12 1.7 x 12 Quadruple height and width 8 x 12 4.8 x 12 Print [...]
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Page 29
A2 ACCESSORIES AND SP ARE P AR TS A.2.1 Power supply for NEO’S 24V The following figure shows the power supply , that can be used to operate the printer . PPPW060-24V-DPT Power Supply Power specifications Maximum power 60 W Output specifications Output voltage 24 V Output current 2.5 A Input specifications Input voltage 90 V ac to 264 V ac Input [...]
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Page 30
A.2.3 SP ARE P ARTS RCT60X55 Thermal paper roll A.2.2 P ANEL SUPPORT ACCESSORIES Assembly instructions 1) Fit the pins in the printer by removing the front fastening screws from the body 2) Makes two holes 6 mm distant between us 80 mm 3) Secure the bracket using the two 6 mm screw anchors 4) Fit the printer on the bracket. PCDPMURO Kit Stirrup[...]
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Page 31
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Page 32
P art Number : DOMM-NEOS ® Publication issued by: CUSTOM ENGINEERING S.p.A. Via Berettine 2 - 43010 Fontevivo (P ARMA) - Italy All rights reserved Rev . 1.00[...]