Epson TM-C100 manual

TM-C100 Technical Reference Guide EPSON English 410000602[...]

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Rev. C i TM-C100 Technical Reference Guide CAUTIONS ❏ No part of this document may be repr oduced, stored in a retrie v al system, or transmitted in any form or by any means, electronic, mech anical, photocopying, reco rding, or otherwise, without the prior written permission of Seiko Epson Corporation. ❏ The contents of this document are subje[...]

ii Rev. C Important Safety Information Key to Symbols The following symbols are used in this docume nt. Please check the meaning of the symbols before using the printer. WARNING: Warnings must be followed carefully to avoid serious bodily injury or death. CAUTION: Cautions must be observed to av oid the following kinds of damage. • Physical injur[...]

Rev. C iii TM-C100 Technical Reference Guide Warnings WARNING: ❏ Turn off the printer and unplug it immediatel y if it produces smoke, a strange odor, or unusual noise. Continued use may le ad to fire or electr ic shock. ❏ Do not disassemble or modify the printer. Doin g so may result in injury, fire, or electric shock. ❏ To avoid the danger [...]

iv Rev. C Cautions CAUTION: ❏ Do not attach any equipment not shown in th is guide. Doing so ma y result in failure, fire, and the like. ❏ Do not place the printer on an unstable or tilted surface. Doing so may cause it to fall, resulting in injury. ❏ Do not place the printer in a humid or dust y location. Doing so may result in failure, fire[...]

Rev. C v TM-C100 Technical Reference Guide About This Manual Aim of the Manual The purpose of this manual is to provide all necessary information to development engineers who are developing, designing or in stalling comm ercial systems using the TM-C100 printer, or who are developing or designing applications for the printer. Contents of the Manual[...]

vi Rev. C Related Software and Documents * You can obtain these items from one of the following URLs: For customers from North America: http://pos.epson.com/ For customers from other countries: http://www.epson-pos.com/ Select the product from the “Select any product” pull-down menu. Related Software and Documents Software/document name Descrip[...]

Rev. C vii TM-C100 Technical Reference Guide TM-C100 Technical Reference Guide Chapter 1 Product Outline 1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.2 Product Spec ification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

viii Rev. C 3.4.7 The paper is not cut ( roll paper specificati on) . . . . . . . . . . . . . . . . . . . . . 3-10 3.5 FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 3.5.1 Printing on long paper (roll paper specific ation) . . . . . . . . . . . . . . . . . . . 3-1[...]

Rev. C Product Outline 1-1 TM-C100 Technical Reference Guide Chapter 1 Product Outline 1.1 Features The TM-C100 is a compact inkjet printer, newly designed for commercial applications. Besides printing product photographs and POP items, the printer has the following features. ❏ Since it is small and light-weight, it can be used effectively on lim[...]

1-2 Product Outline Rev. C 1.2.2 Standard Accessories The printer comes with the followin g accessories. ❏ User's Manual ❏ Exclusive ink cartridge ❏ Power unit ❏ Power cable (not included for some models) ❏ Roll paper: 1 roll (roll pa per specifi cation only) Note: Since the packaged ink cartridge is for trial use, it may not last as[...]

Rev. C Product Outline 1-3 TM-C100 Technical Reference Guide For customers from North America: http://pos.epson.com/ For customers from other countries: http://www.epson-pos.com/ Select the product from the “Sel ect any product” pull-down menu. 1.3 Consumables 1.3.1 Ink cartridges Ink cartridges are necessary for printing. ❏ Part number: four[...]

1-4 Product Outline Rev. C 1.3.3 Standard size paper The following types of paper are available for u se with the TM-C100 (ASF specific ation). These can be purchased from your dealer. Note: We recommend that you use genu ine Epson paper to ensure that your printer gives maximum performance. Part number Paper size Paper type Number of sheets ENS105[...]

Rev. C Setup 2-1 TM-C100 Technical Reference Guide Chapter 2 Setup 2.1 Part Names and Basic Operations 2.1.1 Part names ❏ Release lever Pressing this lever switches between the paper clamp status (preparing to print) and paper release status (ready for insertion of paper). • Release lever raised: paper clamped status (ready to print) • Releas[...]

2-2 Setup Rev. C ❏ Release lever Pressing this lever switches between the pape r clamped status (prepa ring to print) and paper rele ased stat us (read y for insertion of paper). • Release lever raised: paper clamped status (ready to print) • Release lever lowered: paper rele ased status (not ready to print) Note: When supplying paper from th[...]

Rev. C Setup 2-3 TM-C100 Technical Reference Guide 2.1.2 Control panel The following shows the functions of the control pane l. ❏ POWER switch This switches the power on and off. The POWER L ED indicates whether the power is on or off. • POWER LED: Indicates whether the power is on or off. CAUTION: When turning the pr inter off, always use the [...]

2-4 Setup Rev. C ❏ CLEANING switch The printer performs head cleaning if the sw itch is pressed for 3 seconds or more. For information about head cleaning, see "Ink head cleani ng" on page 3-7. Note: Head cleaning consumes ink. Note that performing head cleaning more than necessary shortens the product lifetime of the ink cartridge. •[...]

Rev. C Setup 2-5 TM-C100 Technical Reference Guide 2.2 Setup Procedure To get the best performance from your printer, it is ne cessary to make va rious setting s before you use it. Set up the printer as require d. The procedure for preparing the printer for use is as follows. 3. Setup is complete 2. Driver settings ❏ Install the driver ❏ Set th[...]

2-6 Setup Rev. C 2.3 Printer Setup 2.3.1 Installing options ❏ When using the ASF (auto she et feeder) specif ication printer, see "Installing the ASF (auto sheet feeder) unit" on page 2-6. ❏ When using the ro ll paper specif ication printer, see "Installi ng the roll pa per holder" on page 2-8. 2.3.1.1 Installing the ASF (au[...]

Rev. C Setup 2-7 TM-C100 Technical Reference Guide 4. Push down the auto sheet feeder until the tr iangle marks on the printer and the auto sheet feeder are aligned. 5. Insert the connector of the auto sheet feeder ca ble into the option socket at the bottom of the back of the printer. 6. Attach the paper support. 7. Attach the paper tray to comple[...]

2-8 Setup Rev. C 2.3.1.2 Installing the roll paper holder 1. Check that the printer is not co nnected to the AC adapter. If the printer is on, turn it off and remove the AC adapter. 2. Insert the hooks of the roll paper holder into th e slots at the back of the printer while placing the printer on the base of the roll paper holder. 3. Attach the pa[...]

Rev. C Setup 2-9 TM-C100 Technical Reference Guide 4. Plug the power cable into the power connector. Note: To unplug the power connector, grip the part with the arrow mark and pull it straight out. 5. Turn on the printer. When the printer is turn ed on, it recognizes the ASF unit or roll paper holder, enabling it for use. Note: In order to use the [...]

2-10 Setup Rev. C 5. Push down the ink cartridge until it clicks firmly into place. Note: Do not use excessive force. 6. Close the printer cover (the INK LED goes off). Note: If the INK LED stays on, the ink cartridge is not installed properly. Check it again. When the printer is used for the first time, it automa tically performs the ink char ging[...]

Rev. C Setup 2-11 TM-C100 Technical Reference Guide 2.3.4 Connecting the printer to the host PC / POS terminal Note: To connect the printer to your comp uter you need a USB interface cable. The printer does not come with a cable. Please provide this yourself. 1. If the printer is turned on, turn it off with the POWER switch. 2. Attach the provided [...]

2-12 Setup Rev. C 2.4 Installing a Printer Driver in the Host PC / POS Terminal Epson provides 2 kinds of printer driv ers for the TM-C100. The driv ers are the Advanced Printer Driver (APD) and OPOS-X for Windows ® . 2.4.1 Advanced Printer Driver (APD) The Epson Advanced Printer Driver (APD) is a Windows printer driver provided by Epson. For deta[...]

Rev. C Setup 2-13 TM-C100 Technical Reference Guide The procedure for installation and se tup is as follows. 1. Installing OPOS-X ADK ( Run Setup.exe on DISK1, then follow the steps in the wizard.) Installation completed? 2. Using the SetupPOS-X utility to setup OPOS-X and devices Y ou can use SetupPOS-X to setup OPOS-X and devices. 2.1 OPOS-X and [...]

2-14 Setup Rev. C 2.2. Run CheckHealth and perform the device communication test. Result code Succeeded Error Check the error status. Refer to the [Application Development Guide]. Finish OPOS-X and device setup normal. & Installation and setup completed. 3. Check with the sample program 4. Create an OPOS-X compliant program An error has been de[...]

Rev. C Setup 2-15 TM-C100 Technical Reference Guide 1. Installation Run Setup.exe in Disk 1, and continue th e installation with the wizard. 2. Perform th e OPOS-X and device settings 1. Set the device setti ng by using SetupPOS-X utility. • Select the device and I/F settings. • Device-specific settings (perform settings specific to the device)[...]

2-16 Setup Rev. C ❏ Manuals • Installer Manual: Explains installati on and setup of the EPSON OPOS ADK • Application Development Guide (ADG): Deta iled information on development support devices ❏ Sample program VB/VC sample program for (for each device class) General Developm ent: General informati on on developme nt. General Functions: Co[...]

Rev. C Using the Printer 3-1 TM-C100 Technical Reference Guide Chapter 3 Using the Printer This chapter describes typical usage of the printer and troubleshooting. 3.1 How to Set, Replace, and Print on the Paper 3.1.1 With the auto sheet feeder (ASF) specification 3.1.1.1 How to set and replace the paper Note: Use paper that is flat, with out curls[...]

3-2 Using the Printer Rev. C 5. If the release lever is lowere d, press it again and raise the release leve r. Note: If you insert paper that is too small (shorter than 85 mm) by mistake, you may not be able to remove it from the top of the auto sheet feeder, so use paper of the right size. If you cannot remove paper that you inserted, see "A [...]

Rev. C Using the Printer 3-3 TM-C100 Technical Reference Guide CAUTION: Attempting to remove the ro ll paper edge guide without squeezing the locking clip may damage the components. Always squeeze the clip when removing the guide. 4. Remove the used roll paper core if there is on e. If there is roll paper inside the printer, remove it also. 5. Pull[...]

3-4 Using the Printer Rev. C 3.1.2.2 Printing method 1. Check the following 3 points before printing. • The printer is turned on • The release lever is up • Paper is set in the roll paper holder 2. When a print command is sent from an application, the printer prints the data. Note: During printing, do not press the release lever. If you press[...]

Rev. C Using the Printer 3-5 TM-C100 Technical Reference Guide 5. Check that the paper is placed straight. 6. Press the release lever again, so that the release le ver is in the raised position (clamped). 7. Positioning and printing of the cu t sheet is performed automatically. Note: During printing, do not press the rel ease lever. If you press th[...]

3-6 Using the Printer Rev. C 4. Remove the new ink cartridge from its box and open the transparent plastic bag. Note: Install the ink cartri dge in the printer promptly after opening the plastic bag. If an opened cartridge is left out of its plastic bag for an extended p eriod o f time, print quality may be adversely affected. 5. Insert the ink car[...]

Rev. C Using the Printer 3-7 TM-C100 Technical Reference Guide 3.3 Maintenance 3.3.1 Ink head cleaning If the print appears blurred, th e ink head nozzles may be blocked. In this case you can return the printer to its normal performance with ink head cleaning. Note: Since cleaning uses ink, avoid ink head cleaning if there is no problem with the pr[...]

3-8 Using the Printer Rev. C 3.4 Troubleshooting 3.4.1 Flashing LEDs When only 1 of the 3 LEDs on the control pa nel is on, th e printer is running normally. When more than 1 LED is on or flashing, an error has occurred. See the table below . LED status Status Measures POWER PAPER INK On Off Off Normal status The printer is not printing, and its st[...]

Rev. C Using the Printer 3-9 TM-C100 Technical Reference Guide 3.4.2 The paper being printed does not come out ❏ If you set paper larger than the size that can be printed, it many not print, or it may jam and you will not be able to remove it. For informatio n on the size of the paper that can be used, see "Roll Paper Specification" on [...]

3-10 Using the Printer Rev. C Note: When using OPOS-X, the option setti ng is set automatically. Change only the feed setting. (Use the "SlpPaperBinNumb er" properties.) ❏ Change the driver "Feed setting" to "ASF." ❏ Turn off the printer, and reconnect the cable of the ASF unit to the printer. Then turn on the prin[...]

Rev. C Using the Printer 3-11 TM-C100 Technical Reference Guide 3.5 FAQ 3.5.1 Printing on long paper (roll paper specification) By turning on "Long print mode" in the d river settings, you can print long pages without changing the paper size. See the driver manual for details. Note: When using OPOS-X, any cut position can be programmed . [...]

3-12 Using the Printer Rev. C 4. Printing is performed and paper is output. Self test print example 5. The printer is ready to receive data as soon as it completes the se lf test. Normal printing is now possible. Note: If this self test is not possible, try a self test by hand feeding paper ("Feeding paper by hand" on page 3- 13). 3.6.1.2[...]

Rev. C Using the Printer 3-13 TM-C100 Technical Reference Guide 3.6.1.3 Feeding paper by hand 1. Check that the printer is turned off, the printe r cover is properly closed, and no option (ASF, roll paper holder) is installed. 2. While pressing FEED , turn on the printer. 3. Lower the release lever so that it is released, and set the paper. 4. Pres[...]

3-14 Using the Printer Rev. C[...]

Rev. C Application Development Information 4-1 TM-C100 Technical Reference Guide Chapter 4 Application Development Information This chapter contains useful information fo r developing POS systems using the printer. 4.1 Bar Code Printing 4.1.1 Using the Windows Advanced Printer Driver When using the Windows Advanced Printer Driver , you need to crea[...]

4-2 Application Development Information Rev. C 4.2 Precautions When Using OPOS-X This section explains the precautions necess ary when using OPOS-X. For details of the functions, see the OPOS-X manual. 4.2.1 Distinguishing between the ASF and roll paper specifications OPOS-X automatically determines from th e connected TM-C100 whether it is the ASF[...]

Rev. C Product Specificatio ns of the TM-C100 A-1 TM-C100 Technical Reference Guide Appendix A Product Specifications of the TM-C100 A.1 Product Specifications Item Specification Interface (compatible) USB Power supply Power supply with a dedicated AC adapter Input voltage (rated) Input voltage (rat ed) 90 (100 - 10%) to 264 (230 + 15%) VAC Frequen[...]

A-2 Product Specificatio ns of the TM-C100 Rev. C Vibration resistance test specifications: Packaged: Frequency 5 to 55 Hz Acceleration approximately 19.6 m/s 2 {2 G} Sweep 10 minutes (half cycle) Time 1 hour Orientation XYZ No external or internal damage was observed and no problems occurred in operation after vibrat ion under th e above cond itio[...]

Rev. C Product Specificatio ns of the TM-C100 A-3 TM-C100 Technical Reference Guide A.2 Printing Specifications [dpi: dots per 25.4 mm (dots per inch)] Item Specification Printing Method Serial ink-jet dot matrix Color printing Print direction Bidirectional, logic seeking Paper feed Forward and reverse friction feed Printing width 116 mm Max. Print[...]

A-4 Product Specificatio ns of the TM-C100 Rev. C [Bi: bidirectional printing] [Uni: unidirectional printing] Note: 1. Printing speed is with continuous printing without cleaning, auto-cut ting, or paper feed or ejection. 2. Printing speed may b e slower, de pending on the data tran smissi on speed, status receiving and so on. A.3 Roll Paper Specif[...]

Rev. C Product Specificatio ns of the TM-C100 A-5 TM-C100 Technical Reference Guide A.3.1 Print area and cutter position A.3.1.1 Plain paper/special paper Print area and cut ter position (plain pape r/special paper) 2 hand fed paper guide 2 [Unit: mm] paper width 45 mm to 105 mm 0.42 o v erall size print area 2 roll paper guide autocut position aut[...]

A-6 Product Specificatio ns of the TM-C100 Rev. C A.3.1.2 Plain borderless label p aper Print area and cutter positi on (borderless label sheets) Note: Borderless label paper must have scraps on bo th sides (a portion of installing only). Do not print on the scrap parts (the portion of installi ng only). The values given are typical values. Since t[...]

Rev. C Product Specificatio ns of the TM-C100 A-7 TM-C100 Technical Reference Guide A.4 ASF Specification Note: The paper must be flat, wi thout curls or wrinkles (especially at the top edges). Otherwise, the paper may rub against the nozzl es and be soiled. When printing envelopes, curls or wrinkles may occur because of the sea ling method, sh ap [...]

A-8 Product Specificatio ns of the TM-C100 Rev. C A.4.1 Print area A.4.1.1 For standard printing Print area (cut sheet) 109 (high speed ) 114 (norma l, f ine) feed direction 2 2 hand f ed pape r guide 2 or more [Unit: mm] pape r width area th at is printable but where prin t qualit y is reduced 17 2 o v er all size print area m aximum print area 2[...]

Rev. C Product Specificatio ns of the TM-C100 A-9 TM-C100 Technical Reference Guide A.5 Hand Fed Paper Specifications Note: The paper must be flat, wi thout curls or wrinkles (especially at the top edges). Otherwise, the paper may rub against the nozzl es and be soiled. When printing envelopes, curls or wrinkles may occur because of the sea ling me[...]

A-10 Product Specifications of the TM-C100 Rev. C A.5.1 Print area A.5.1.1 For standard printing Print area (cut sheet) A.6 Case Specifications A.6.1 External Dimensions and Weight Note: Depth includes the tray (retracted). Weight in cludes the ink cartridge and does not include paper. A.6.2 Color Epson standard color: Epson Cool White (E.C.W.) Ext[...]

Rev. C Product Specifications of the TM-C100 A-11 TM-C100 Technical Reference Guide A.6.3 Outline drawing A.6.3.1 Roll pap er specifi cation Roll paper sp ecification - Exte rnal view [Unit: mm, typical value] 137 (tray retracted)[...]

A-12 Product Specifications of the TM-C100 Rev. C A.6.3.2 ASF specification ASF specification - External view [Unit: mm, typical value] 137 (tray retracted)[...]

Rev. C System Design B-1 TM-C100 Technical Reference Guide Appendix B System Design This chapter contains useful information for system design. B.1 Control Method The printer can print and be controlle d using either of the following 2 methods. 1. Windows printer driver (Epson Advanced Printer Driver) 2. EPSON OPOS ADK To obtain the driver, see &qu[...]

B-2 System Design Rev. C The following manuals are provide d in other packages. • Epson Advanced Printer Driver: User's Manual • Status API: Reference Manual B.1.1.3 Epson Advanced Printer Driver support environment ❏ Supported interfaces •U S B ❏ Supported operating systems (checked OS's) • Windows 2000 •W i n d o w s X P N[...]

Rev. C System Design B-3 TM-C100 Technical Reference Guide B.1.2.1 EPSON OPOS ADK Ou tline OPOS Control, included in the EPSON OPOS ADK, has the follo wing features. ❏ Provides CO for each device class and SO for Epson devices. ❏ Direct I/O with para meters can be used • Acquires the maintenance counter value • Prints bit images registered [...]

B-4 System Design Rev. C ❏ Utilities • SetUpPOS Utility You can select a device and connection po rt to use, and make various settings. (Waiting to print time and so on) • Sample programs You can install sample programs for VB and VC++. B.1.2.3 EPSON OPOS ADK s upport environment ❏ Supported interfaces •U S B ❏ Supported operating syste[...]

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