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Farallon Communications NetopiaTM manual

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Table of contents for the manual

  • Page 1

    Netopia  ISDN PC Card User’s Guide for Windows F on arall [...]

  • Page 2

    Copyright © 1997 Farallon Communications, Inc. v .597 All rights reser ved. Printed in the U.S.A. This manual and any associated ar twork, software, and product designs are copyrighted with all rights reser ved. Under the copyright laws this manual, ar twork, software, and product designs may not be copied, in whole or par t, without the written c[...]

  • Page 3

    3 Contents Chapter 1 — About the Netopia ISDN PC Card............................... 5 Chapter 2 — Installation............................................................... 7 Step 1: Inserting the PC Card .........................................................7 Step 2: Connecting your equipment ..............................................[...]

  • Page 4

    4 Contents Chapter 5 — Operation ............................................................... 31 Making a connection ................................................................... 31 Windows 95 ............................................................................. 32 Windows NT 4.0 ..................................................[...]

  • Page 5

    5 Chapter 1 About the Netopia ISDN PC Car d Congratulations on your purchase of the Farallon Netopia  ISDN PC Card! The Netopia ISDN PC Car d provides easy and af fordable high-speed Basic Rate ISDN connection to the Internet or to your of fice local area network (LAN). Internet access. The Netopia ISDN PC Card allows Inter net connec- tions ov[...]

  • Page 6

    6 Chapter 1 Y our plug and play ISDN solution. Once your telephone company has installed your ISDN line, you can inser t the Netopia ISDN PC Car d into your PC Card slot and enter appr opriate parameters to configure and use the card. A connection to your of fice LAN or the Inter net can be established over your ISDN line with a remote access cli[...]

  • Page 7

    7 Chapter 2 Installation This chapter covers the three basic steps for installing your Netopia ISDN PC Card: (1) inser ting the PC Car d into your computer’s slot; (2) connecting your equipment; and (3) configuring the PC Card. S TEP 1: I NSERTING THE PC C ARD Hold the Netopia ISDN PC Card with the color ed label facing up and the ar row pointin[...]

  • Page 8

    8 Chapter 2 S TEP 2: C ONNECTING YOUR EQUIPMENT Depending on the product you pur chased, the Netopia ISDN PC Card with U inter face or the Netopia ISDN PC Card with S/T inter face, the appropriate equipment is pr ovided. Y our geographical location typically dictates the ISDN inter face type to use. The following table summarizes the inter face and[...]

  • Page 9

    Installation 9 S/T I NTERFACE Outside of Nor th America, ISDN connections ar e made using the S/T inter face. Plug the RJ-45 cable into your ISDN wall jack. Then connect the cable to the RJ-45 por t on the S/T inter face connector . Connecting the S/T inter face connector and RJ-45 cable In Australia, a dif ferent S/T inter face is used, and a ter [...]

  • Page 10

    10 Chapter 2 C ONNECTING YOUR INTERFACE TO THE PC C ARD T o connect your inter face to the PC Car d, position the connector with the embossed ar rows towar d the card. Push it straight into the por t on the card. Then push the locking tab on the connector towar d your computer . Attaching the inter face connector to the PC Car d S TEP 3: C ONFIGURI[...]

  • Page 11

    Installation 11 W INDOWS 95 1. The first time you inser t the Netopia ISDN PC Car d, the New Har d- ware Found scr een appears: 2. Be sure that “Driver fr om disk provided by har dware manufac- turer” is selected, and click OK. The Install Fr om Disk screen appears: 3. Inser t the Netopia ISDN PC Car d Disk 1, then click OK. 4. Go to Chapter 3[...]

  • Page 12

    12 Chapter 2 W INDOWS NT 4.0 1. Open the Control Panel and select Modems. 2. Click Add in the Modems Proper ties screen. 3. Select “Don’t detect my modem”, then click Next. Netopia COM2 x[...]

  • Page 13

    Installation 13 4. Select Have Disk. 5. Inser t Netopia ISDN PC Car d Disk 1, then click OK. The Netopia .INF file will be installed.[...]

  • Page 14

    14 Chapter 2 6. The Netopia ISDN PC Card will be detected. Select Netopia ISDN PC Card, then click Next. 7. Select COM Por t, then click Next. 8. Click Finish. 9. Go to Chapter 3, “Windows Configuration T ool,” and continue from there. Netopia ISDN PC Card Netopia ISDN PC Card[...]

  • Page 15

    Installation 15 W INDOWS NT 3.51 1. Open the Accessories and select T er minal. 2. From the Settings menu, select Communications, and the follow- ing screen will appear: 3. Select a COM por t fr om the Connector list and click OK. 4. Type the following command: ATI8 If the response “Farallon Communications, Inc. Netopia ISDN PC Card” is r eturn[...]

  • Page 16

    16 Chapter 2 W INDOWS 3. X AND DOS 1. Make sure that a Car d Ser vices software is installed on your com- puter . This section uses Car dSoft as an example, so the com- mands you enter may dif fer from those used her e. Refer to your vendor’s documentation for the cor rect commands, if needed. 2. Enter the following command at the prompt: C:CARD[...]

  • Page 17

    17 Chapter 3 Windows Configuration T ool For Windows 95, Windows NT 4.0, and Windows NT 3.51, the Netopia ISDN PC Card Windows Configuration T ool provides an easy-to-use inter face for completing your PC Card configuration. The Windows Configuration T ool allows you to view the PC Card version and fir mware pr oper ties, configur e dialing a[...]

  • Page 18

    18 Chapter 3 2. Click Next in the window that appears: 3. Specify where the Netopia ISDN PC Car d software is to be installed. 4. Click Next. The Setup Wizard will install all files and cr eate a Netopia ISDN PC Card pr ogram director y . Follow the on-screen instr uctions for inser ting the other disks.[...]

  • Page 19

    Windows Configuration T ool 19 5. When the window below appears on your screen, click Finish. 6. The Netopia ISDN PC Card Configuration T ool launches and the Proper ties window appears: 7. Complete your PC Card configuration by continuing with the “Profile Configuration” section on the next page.[...]

  • Page 20

    20 Chapter 3 P ROFILE CONFIGURATION Netopia ISDN PC Card configuration settings ar e saved into pro- files. Y our Netopia ISDN PC Card is alr eady equipped with a fac- tor y profile which r equires only your ISDN infor mation to establish a connection. Using the factor y profile as a basis, you can cr eate your own profile. Up to thr ee user-d[...]

  • Page 21

    Windows Configuration T ool 21 ■ Nor th American Pr ofile Configuration window: ■ International Pr ofile Configuration window: A profile holds the phone numbers for up to two locations, with one being designated as the Primar y Location, and the other as the Alternate Location. It makes no dif ference which number is specified where, as [...]

  • Page 22

    22 Chapter 3 4. For either the Primar y or Alter nate Location, the following parameters must be configured: Note: Communications using PPP or V .120 only use a single B-channel, whereas Multilink PPP connections r equire the configuration of a second B-channel. 5. Click OK to close the Profile Configuration window . 6. In the lower half of the[...]

  • Page 23

    Windows Configuration T ool 23 U PDATING FIRMWARE This section tells you how to load fir mware into your PC Car d’s ROM. Y ou may need to do this in order to use your PC Car d in a dif ferent geographical r egion, or simply to update your PC Card with new fir mware versions. T o download fir mware into your PC Card, follow the steps below . 1[...]

  • Page 24

    24 Chapter 3 2. Click the Proper ties button. The Car d Proper ties screen appears: 3. Per for m one of the following: T o download: Follow these steps: Dif ferent regional fir mware a. Select your geographic location within the ISDN Type field. b. Confir m your fir mware change by clicking Y es in the Configuration T ool’s prompt window . N[...]

  • Page 25

    25 Chapter 4 VT100 Configuration T ool For Windows 3.x and DOS, the Netopia ISDN PC Card VT100 Con- figuration T ool provides a quick and easy way to complete your PC Card configuration. The VT100 Configuration T ool is built into the Netopia ISDN PC Card fir mwar e and lets you configure basic ISDN- specific parameters. It is also available[...]

  • Page 26

    26 Chapter 4 2. V erify that the ter minal emulation program uses the same COM por t that the Netopia ISDN PC Car d is emulating. 3. Enter the following command at the prompt and pr ess Enter: AT@MENU The main VT100 Configuration T ool screen appears: VT100 C ONFIGURATION T OOL SCREEN NAVIGATION The following table lists the keys used to move with[...]

  • Page 27

    VT100 Configuration T ool 27 4. Select the B-channel protocol to be used. The pr otocol you select must match the protocol on the r eceiving system. Note: Communications using PPP or V .120 only use a single B-channel, whereas Multilink PPP connections r equire the configuration of a second B-channel. 5. Complete your PC Card configuration by co[...]

  • Page 28

    28 Chapter 4 P ROFILE CONFIGURATION Netopia ISDN PC Card configuration settings ar e saved into pro- files. Y our Netopia ISDN PC Card is alr eady equipped with a fac- tor y profile which r equires only your ISDN infor mation to establish a connection. Using the factor y profile as a basis, you can cr eate your own profile. Up to thr ee user-d[...]

  • Page 29

    VT100 Configuration T ool 29 The Nor th American and Inter national fir mwar e versions each have their own screen. ■ Nor th American version: ■ International version:[...]

  • Page 30

    30 Chapter 4 3. For either the Primar y or Alter nate Location, the following parameters must be configured: Once complete, press Escape to exit the ISDN Parameters menu. 4. From the Main Menu, select Save Pr ofile and press Enter to save the changes made to the profile. 5. Select Restar t Car d. V erify that the cor rect star tup pr ofile is s[...]

  • Page 31

    31 Chapter 5 Operation Once you have installed and configured your Netopia ISDN PC Card, you ar e ready to dial into your of fice or to the Inter net. Computers with the Netopia ISDN PC Card connecting to private LANs and to the Internet Before pr eceeding, be sure you have r emote access client soft- ware, such as Micr osoft Dial-Up Networking, [...]

  • Page 32

    32 Chapter 5 W INDOWS 95 1. Open Dial-Up Networking. 2. Click Make New Connection. The Make New Connection Wiz- ard appears: 3. Select the Netopia ISDN PC Card, then click Next. 4. Enter the telephone number and countr y code of the location you wish to call, then click Next.[...]

  • Page 33

    Operation 33 5. Click Finish. 6. In the Dial-Up Networking window , double-click My Connection. 7. Enter your user name and password, then click Connect. 8. If the connection was successfully completed, you can com- municate with the remote host. If the connection could not be established, verify your Ser ver Type and TCP/IP settings and alter them[...]

  • Page 34

    34 Chapter 5 W INDOWS NT 4.0 1. Open Dial-Up Networking. 2. Click New . The New Phonebook Entr y Wizar d appears.[...]

  • Page 35

    Operation 35 3. Click Next. The Ser ver window appears: 4. Check all the statements that apply , then click Next. The Phone Number window appears:[...]

  • Page 36

    36 Chapter 5 5. Enter the phone number of the location you are calling, then click Next. 6. Click Finish. This takes you back to the Dial-Up Networking window . 7. Click Dial. 8. Enter your user name and password, then click OK. 9. If the connection was successfully completed, you can com- municate with the remote host. If the connection could not [...]

  • Page 37

    Operation 37 W INDOWS NT 3.51 For RAS connections, open the WFWNTEIC.INF file from the Neto- pia ISDN PC Card Disk with a text editor and add the entir e con- tents to your system’s MODEM.INF file. Save this file and restar t your computer for the changes to take ef fect. 1. In the Program Manager , double-click Remote Access Ser vice. 2. Doub[...]

  • Page 38

    38 Chapter 5 4. Enter the name and phone number of the location you are calling, then click OK. 5. Click Dial. 6. Enter your user name and password, then click OK. 7. If the connection was successfully completed, you can com- municate with the remote host. If the connection could not be established, verify your configu- ration and TCP/IP settings,[...]

  • Page 39

    Operation 39 W INDOWS 3. X 1. Ensure that ShivaRemote connectivity softwar e has been installed on your computer . 2. Click ShivaRemote Connect. 3. Enter your dial-in name, password, and the phone number to be dialed. 4. Click Por t Setup fr om the T ools menu. Select Netopia ISDN PC Card as the modem, then click OK. Netopia ISDN PC Cård[...]

  • Page 40

    40 Chapter 5 5. In the ShivaRemote Connect window , click Options. 6. Enable at least one of the Desired Pr otocols (e.g., IPX or IP), then click OK. 7. In the ShivaRemote Connect window , click Connect. 8. If the connection was successfully completed, you can com- municate with the remote host. If the connection could not be established, verify yo[...]

  • Page 41

    Operation 41 DOS 1. Ensure that ShivaRemote connectivity softwar e has been installed on your computer . 2. Enter the following command: C:SHIVACONNECT 3. Select Por t Setup fr om the T ools menu, then select the COM por t. 4. Select Modem. Y ou need to create a modem pr ofile. Enter Netopia ISDN PC Card as the modem and set the speed to 115200 [...]

  • Page 42

    42 Chapter 5 6. Enable at least one of the Desired Pr otocols (e.g., IP or IPX), then select OK. 7. Back in the Connect screen, enter your user name, passwor d, and the phone number to be dialed, then select Connect. 8. If the connection was successfully completed, you can com- municate with the remote host. If the connection could not be establish[...]

  • Page 43

    Operation 43 For Windows 95 and Windows NT 4.0 only . When making long-dis- tance calls, the Countr y Code, Area Code, and PBX Prefix (if requir ed) must be included in the dialing string for the second B- channel. For example, to make a Multilink PPP connection to the numbers 1-510-555-1212 and 1-510-555-1213 respectively , the dialing string wou[...]

  • Page 44

    44 Chapter 5 U SING OTHER COMMUNICATIONS APPLICATIONS Y our Netopia ISDN PC Card works with any standar d communications application that uses A T commands. When configuring your application, select the Netopia ISDN PC Card, if it is listed. If no special setting is available for Netopia, select a Hayes-compatible modem configuration, such as “[...]

  • Page 45

    Operation 45 D ATA COMPRESSION Data compression is a pr ocess where the ef fective thr oughput is increased by encoding data in such a way that fewer bits ar e requir ed to repr esent it. Popular compression algorithms typically reduce the size of the data by half, ef fectively doubling the rate at which it is transmitted. And with four-to-one comp[...]

  • Page 46

    [...]

  • Page 47

    47 Chapter 6 T roubleshooting This chapter provides infor mation on tr oubleshooting problems that may arise while you are using your Netopia ISDN PC Car d. Many factors may cause a communications problem: your device, the cables, the telephone line, the remote device, or the Netopia ISDN PC Card itself. T o isolate the problem, consider the follow[...]

  • Page 48

    48 Chapter 6 Depending upon the location you are dialing, ther e may be an incompatible local or toll telephone company . Though this is uncommon, if you suspect a telephone company problem when dialing local or toll data connections, contact your local telephone company and have it verify that you can dial a data call to the destination telephone [...]

  • Page 49

    Troubleshooting 49 ■ 0x10 - Nor mal Call Clearing. As far as the ISDN network is concerned, the call completed nor mally , but one of the two devices chose to hang up and the other device acknowledged it. Y ou would get this code if your client software was able to connect to the ser ver device, but some element of the configuration, such as the[...]

  • Page 50

    50 Chapter 6 pany to see how many digits their switches are expecting for the data rate (i.e., 56 kbps or 64 kbps per B-channel) that you intend to use. ■ 0x6F - Protocol Er r or , Unspecified. This cause is com- monly receieved when tr ying to dial fr om a Centrex ISDN line without putting a 9 at the beginning of the number . S OLUTIONS TO COMM[...]

  • Page 51

    Troubleshooting 51 T HE “COM P ORT IS EITHER IN USE OR UNAVAILABLE ” OR “P ORT NOT OPEN ” ERROR MESSAGE APPEARS . An incor rect Inter r upt Request Line (IRQ) may be assigned to the COM por t. Most computers have pr e-assigned an IRQ# to each COM#. These include the following: ■ COM1 and IRQ4 ■ COM2 and IRQ3 ■ COM3 and IRQ4 ■ COM4 a[...]

  • Page 52

    52 Chapter 6 T o stop the Xmit test, press Enter again; the Netopia ISDN PC Card r esponds with the following: Xmit test terminated W arning: The IRQ may conflict with another COM por t and cause the Netopia ISDN PC Card not to r espond to a simple $ test. Y ou may need to remove the mouse driver to diagnose the pr oblem. Y OUR COMPUTER BECOMES LO[...]

  • Page 53

    53 Appendix A T echnical Specifications N ETOPIA ISDN PC C ARD F IRMWARE S PECIFICATIONS Software Featur e Suppor ted on T erminal Adapter W AN Protocols • PPP (Point-to-Point Protocol) • ISDN (Q.921/Q.931: NI-1, A T&T 5ESS Cus- tom, EuroISDN, TS013, and NTT JA TE) • V .120 PPP Features • PPP async-to-sync conversion • Multilink PPP [...]

  • Page 54

    54 Appendix A N ETOPIA ISDN PC C ARD H ARDWARE S PECIFICATIONS PC C ARD CHARACTERISTICS The Netopia ISDN PC Card is an active communications car d with its own on-board pr ocessor that of floads low-level protocol processing tasks fr om the host computer . The Netopia ISDN PC Card has the following characteristics: ■ Full PC Card suppor t (Type [...]

  • Page 55

    Technical Specifications 55 S UPPORTED ISDN SWITCH TYPES The following table lists the ISDN switch types and cor responding geographical regions suppor ted by the Netopia ISDN PC Card: The Netopia ISDN PC Card includes fir mwar e for both inside and outside of Nor th America. A change in location may r equire you to update the Netopia ISDN PC Car[...]

  • Page 56

    56 Appendix A R EGULATORY NOTICES R EGULATORY INFORMATION FOR THE U NITED S TATES FCC W arning: Changes or modifications to this unit not expressly appr oved by Farallon Communications could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device[...]

  • Page 57

    Technical Specifications 57 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Inter fer ence Regulations of the Canadian Depar tment of Communications. Le présent appareil numérique n'émet pas de br uits radioélectriques dépassant les limites applicables aux ap[...]

  • Page 58

    58 Appendix A Proximity to Hazar dous V oltages This infor mation is provided for the benefit of manufacturers of PCs which include a PC Card slot. Users should verify that their PC has been constr ucted in accordance with the following guidelines. In order to comply with safety regulations ther e must be adequate separation between Netopia ISDN P[...]

  • Page 59

    59 Appendix B A T Commands The following table lists the Netopia ISDN PC Card A T commands. Commands marked with an asterisk (*) are configuration settings (static parameters) that do not take ef fect until the Netopia ISDN PC Card is restar ted. The lowercase letters c , n , s , and v are variables that take dif ferent types of values. Expanded e[...]

  • Page 60

    60 Appendix B A T!E5=n V .120 N200 (Maximum Retr y Count) A T!E6=n V .120 T203 (Link Integrity Timer) A T!E7=n V .120 Idle Timer A T!N1=n * ISDN Primar y Director y Number A T!N11=n * ISDN Alternate Dir ector y Number A T!N2=n Primar y Director y Number #2 (for Multilink PPP) A T!N21=n Secondar y Director y Number #2 (for Multilink PPP) A T!N3=n * [...]

  • Page 61

    A T Commands 61 A T>Hs View Help Information for Command s A T>VC View Current Pr ofile A T>VCC View the Call and COM Por t Dynamic Parameters A T>VCD View All Dynamic Parameters (Call, COM, V .120, PPP , MLPPP) A T>VCP View the Protocol Parameters (V .120, PPP , MLPPP) A T>VCS View All Static Parameters (ISDN, Rate Adaption) A T[...]

  • Page 62

    62 Appendix B AT COMMAND RESULT CODES Result codes, or status messages, are displayed after an A T command is issued. Result codes can be displayed as a long-for m word message or as a shor t-for m number code. The Result Code For mat command (A TVn) deter mines shor t- or long-for m usage. The following table provides the AT command result codes i[...]

  • Page 63

    63 Farallon Technical Suppor t Farallon is committed to providing its customers with r eliable products and excellent technical suppor t. Please take a moment now to fill out the registration car d enclosed in your Netopia ISDN PC Card package so that we can notify you about any updated product infor mation. Before contacting Farallon Customer Ser[...]

  • Page 64

    64 Farallon Technical Support F ARALLON BBS Farallon Bulletin Board Ser vice: (510) 865-1321 Y ou can also contact the Farallon Bulletin Board Ser vice over your ISDN line. This allows you to test your ISDN connection and also download infor mation from the BBS. Farallon BBS ISDN line: (510) 864-5562 or (510) 864-5563 F ARALLON FAX-B ACK This ser v[...]

  • Page 65

    W arranty L IMITED W ARRANTY AND L IMITATION OF R EMEDIES Farallon war rants to you, the end user , that the accompanying Farallon pr oduct, which may include third par ty products or technology (the “Pr oduct”) will be free from defects in materials and workmanship under nor mal use. This war ranty will expire five (5) years fr om date of pur[...]

  • Page 66

    THE ABOVE W ARRANTIES ARE MADE BY FARALLON ALONE, AND THEY ARE the ONL Y W ARRANTIES MADE BY ANYONE REGARDING THE ENCLOSED PRODUCT . Farallon and its licensor(s) make no other war ranties, express or implied, including without limitation the implied war ranties of merchantability and fitness for a par ticular purpose, regar ding the enclosed produ[...]