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Fujitsu S1500M manual

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Table of contents for the manual

  • Page 1

    P3PC-3792-02ENZ0 Troubleshooting (installation)[...]

  • Page 2

    2 Introduction Thank you for purch asing the color image sca nner ScanSnap S1500/S1 500M/S1300/S1100 (hereinafter referred to as "the ScanSnap"). This manual provides information about resolu tions for troubles that you may have upon installing the software bundled with th e ScanSnap, and how to install and uninstall the software. We hope[...]

  • Page 3

    Introduction 3 Manuals Read the following manuals a s needed when using the ScanSnap . *1 : Bundled with ScanSnap S15 00 and S1500M *2 : Bundled with ScanSnap S1300 *3 : Bundled with ScanSnap S1 100 Manual Descr iption Location Safety Precautions Read this manual before you start using the product because it contains important information about the[...]

  • Page 4

    Introduction 4 ■ About This Manual S tructure of This Ma nual This manua l consists of the following: Troubles and Resolutions in Windows This chapter explains about the resolutions for w hen you failed to install the software bundled with the ScanSn ap, or when the ScanSn ap does not operate normally after software instal lation. Troubles and Re[...]

  • Page 5

    Introduction 5 Screen Examples in This Manual z Windows screen Screenshots in th is manual are used according to guidelines pro vided by Microsoft Corporation. The screenshots used in this manual ar e of Windows Vist a. The actual windows and o perations may di ffer depending on the operating system tha t you are using. z Mac OS screen The screensh[...]

  • Page 6

    Introduction 6 Adobe Acrobat : Adobe ® Acrobat ® All the descriptions in this manual assume the usage of Adobe Acrobat bundled with ScanSnap S1500/S1 500M. Unless otherwise specifie d, the term Adobe Acrobat refers to the Adobe Acrobat bundled with ScanSnap S1500/S1500M. Note that Adobe Acrobat may be upgraded without notice . If the descriptions[...]

  • Page 7

    7 Contents Introduction .......................... ......................................................... 2 ■ About This Manual .......... .................................... ......................... 4 Troubles and Resolutions in Windows ....................................... 9 How to find your resoluti on ............................ .....[...]

  • Page 8

    Contents 8 ■ Evernote for Windows ............ ................................. ................. ............ 43 ■ Scan to Microsoft SharePoint . .................................................. ............ 45 ■ Trial software................... ........................................................... .......... 47 ■ Adobe Acrobat .[...]

  • Page 9

    9 T roubles and Resolutions in W indows This chapter explains about the resolutions for troubles that you may have upon installing or uninstalling the bundled software in Windows. How to find your resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 If your first attempt to install failed . . . . [...]

  • Page 10

    How to find your resolution 10 How to find your resolution When you have trouble installing the softwar e su ccessfully or th e ScanSna p does not ope rate normally after installation is complete, refe r to the flow chart below for troubleshooting. Yes No "If your first attempt to install failed" (page 11) Have you installed the software [...]

  • Page 11

    If your first attempt to install fai led 11 If your first attempt to install failed This section explains how to troubleshoot whe n you failed to install the bundled software th e first time. If you have insta lled any software b undled wi th the ScanSnap (including models other than S1500/S1500M/S1300/S1100 ) before, refer to "If you have ins[...]

  • Page 12

    If you have installed the so ftware before 12 If you have installed the software before This section explains how to troubleshoot whe n you failed to reinstall the software in a computer in which the software bundled with the ScanSna p (includi ng models other than S1500/S1500M/S1300/S1100 ) has been installed before. ■ Uninstalling the software [...]

  • Page 13

    If you have installed the so ftware before 13 4. Uninstall the software. z For Windows 7 / Windows Vista 1. Select [Start] menu  [Control Panel]  [Programs]. 2. Select [Programs and Features].  A list of installed so ftware is displayed. 3. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - Sca[...]

  • Page 14

    If you have installed the so ftware before 14 z For Windows XP 1. Select [start] menu  [Control Panel]  [Add or Remove Programs].  A list of installed so ftware is displayed. 2. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - ScanSnap Organizer - CardMinder 3. Click the [Rem ove] button. [...]

  • Page 15

    If you have installed the so ftware before 15 z For Windows 2000 1. Select [Start] menu  [Settin gs]  [Contr ol Panel]  [Add/Remove Programs].  A list of installed so ftware is displayed. 2. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - ScanSnap Organizer - CardMinder 3. Click the [Rem [...]

  • Page 16

    If you have installed the so ftware before 16 ■ Removing the installation information If the name of the software that you tried to uninstall still remains in the list in [Programs and Features] of the Control Panel, or if the soft ware cannot be uninstalled for some reason, you need to remove the installation information. Remove the installation[...]

  • Page 17

    If you have installed the so ftware before 17 5. Select the software from which y ou want to remove the installation information. z ScanSnap Manager 1. Select [ScanSnap Manager] and click the [Remove] button.  A confirmatio n message appears. 2. Click the [Yes] button.  A message appears to check whether or not to remove the profile informati[...]

  • Page 18

    If you have installed the so ftware before 18 z ScanSnap Organizer/CardMinder 1. Select [ScanSnap Organizer] or [Ca rdM inder], and click the [Remove] button.  A confirmatio n message appears. 2. Click the [Yes] button.  The installation information is removed, and the following me ssage appears. 3. Click the [OK] button to close the [Remove [...]

  • Page 19

    If you have installed the so ftware before 19 8. Confirm that the installati on folder no longer exists. If the [ScanSnap] folder remains in t he following location, rena me the folder (e.g. [-Sc anSnap]). This folder can la ter be deleted once the installa tion is successfully completed. Path: Drive na me (e.g. "C"):Program FilesPFU Af[...]

  • Page 20

    If you have installed the so ftware before 20 ■ Installing the software fr om the [ScanSnap Setup] dialog box Once you have uninstalled the software or remo ved the install ation infor mation, inst all the software from the [ScanSnap Setup] dialog box. Install the software in the following proce dure. 1. Restart your computer. 2. Log on as a user[...]

  • Page 21

    If you have installed the so ftware before 21 5. Click the [Install Products] button. Example: [ScanSnap Setup] dialog box for S1500  The [Install Products] dialog box appears.[...]

  • Page 22

    If you have installed the so ftware before 22 6. Click the [ScanSnap] button. Example: [Install Product s] dialog box for S1500  The [ScanSnap] dialog bo x appears, displa ying the [Welcome to the InstallShield Wizard for ScanSnap] screen . Follow the inst ructions on the screen to continue with the installat ion. If you did not perform the proc[...]

  • Page 23

    If you have installed the so ftware before 23 ■ Installing one software at a time Install the software one by one in the following procedure. 1. Restart your computer. 2. Log on as a user with Ad ministrator privileges. 3. If an anti-virus software is running, disable the software temporarily. 4. Insert the Setup DVD-ROM into the DVD-ROM drive. ?[...]

  • Page 24

    When the ScanSnap Manager icon does not appear 24 When the ScanSnap Manager icon does not appear This section explains how to troubleshoot whe n the Sc anSnap Manage r icon does not appear on the taskbar even though you instal led the so ftware and connected the ScanSnap to the computer. ■ Displaying the ScanSnap Manager icon 1. Select [Start] me[...]

  • Page 25

    When ScanSnap Manager does not operate normally 25 When ScanSnap Manager does not operate normally If the ScanSnap Manager ico n is displayed as even though you installed th e software and connected the ScanSnap to the computer , perform the following proce dures. ■ Removing unnecessary icon s from the taskbar 1. Check the software icons on the t[...]

  • Page 26

    When ScanSnap Manager does not operate normally 26 ■ Checking if ScanSnap Manager is operating normally 1. Turn the ScanSnap off then back on.  Make sure to leave at least five seconds betw een turning the power ON/OFF. 2. If you are using a USB hub, connect the ScanSnap to the computer directly. 3. If an anti-virus software is running, disabl[...]

  • Page 27

    When ScanSnap Manager does not operate normally 27 5. Check the privileges to a ccess the installation files. 1. Select [Start] menu  [All Programs]  [ScanSnap Manager]  [ScanSnap Support Tool].  The [ScanSnap Support Tool] dialog box appears. 2. Click the [Check] button, and proceed by fo llowing the instr uctions displaye d on the scr[...]

  • Page 28

    When ScanSnap Manager does not operate normally 28 7. Recover the connection with the ScanSnap. 1. Select [Start] menu  [All Programs]  [ScanSnap Manager]  [ScanSnap Support Tool].  The [ScanSnap Support Tool] dialog box appears. 2. Click the [Recover] button, and proceed by following the instructions displayed on the screen. If the pro[...]

  • Page 29

    When ScanSnap Manager does not operate normally 29 ■ Removing the ScanSnap's connection information The ScanSnap might have been co nnected to the co mputer before you installed the so ftware. In that case, you need to remove the connecti on information of the ScanSnap. R emove the ScanSnap's connection information in the following proc[...]

  • Page 30

    When ScanSnap Manager does not operate normally 30 7. Restart your computer. 8. Connect the USB cable to the computer. 9. Turn the ScanSnap on.  The ScanSnap Manager icon appears on the ta skbar . Make sure that the displayed icon is . If the problem persi sts, refer to "If you have installed the software before" (p age 12) . If the pr[...]

  • Page 31

    When you cannot unin stall the software 31 When you cannot uninstall the software This section explains how to troubleshoot whe n you cannot uninstall ScanSnap Manag er, ScanSnap Organizer or CardMin der. 1. Restart the computer and log on as a user with Ad ministrator privileges. 2. Remove the installation information. For details, refe r to "[...]

  • Page 32

    32 T roubles and Resolutions in Mac OS This chapter explains about t he resolutio ns for troubles tha t you may have upon installing the bundled software in Mac OS. If you have installed the soft ware before . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 If you failed to install Evernote for Mac . . . . . . . . . . . . . .[...]

  • Page 33

    If you have installed the so ftware before 33 If you have installed the software before This section explains how to troubleshoot whe n you failed to reinstall the software in a computer in which the software bundled with the ScanSna p (includi ng models other than S1500/S1500M/S1300/S1100 ) has been installed before. 1. Uninstall the software. For[...]

  • Page 34

    If you failed to in stall Evernote for Mac 34 If you failed to install Evernote for Mac If you try to install "Evernote for Mac" that is bundled with the ScanSnap when Evernote for Mac is already installe d in your computer, an error message may app ear. In that case, perform the following procedur e. 1. Exit Evernote if it is running. Ch[...]

  • Page 35

    35 Inst alling the Sof tware This chapter explains how to install the software bundled with the Scan Snap. Installing in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Installing in Mac OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 36

    Installing in Windows 36 Installing in Windows This section explains how to in stall the software in Windows. ■ System requirements *1 : Service Pack 1 or later requi red on S1100. *2 : Service Pack 2 or later required on S1500/S15 00M/S1300. Service Pack 3 or late r required on S1100. *3 : Service Pack 4 or later required. Windows 2000 is not su[...]

  • Page 37

    Installing in Windows 37 z The following applications may be installed at the same time when ScanSnap Manager , ScanSnap Organizer or Ca rdMinder is installed. Windows Vista z .NET Framework 3.5 SP1 (500 MB free disk space required) Windows XP - If Service Pack 3 or later is installed z .NET Framework 3.5 SP1 (500 MB free disk space required) - If [...]

  • Page 38

    Installing in Windows 38 ■ How to install the software When you insert the Setup DVD -ROM into the DVD-ROM drive on your comp uter, the [ScanSnap Setup] dialog bo x appears. Example: [ScanSnap Setup] dialog box for S1500 The functions of each button in the [Sc anSnap Setup ] dialog box are as follows. Button Function Readme Displays the [Readme] [...]

  • Page 39

    Installing in Windows 39 ■ ScanSnap software Install the following software: z ScanSnap Manager z ScanSnap Organizer z CardMinder z ABBYY FineReader for ScanSnap The procedure is as follows. 1. Turn on the computer and log on as a user with Ad ministrator privileges. 2. Insert the Setup DVD-ROM into the DVD-ROM drive.  The [ScanSnap Setup] dia[...]

  • Page 40

    Installing in Windows 40 4. Click the [ScanSnap] button. Example: [Install Product s] dialog box for S1500  The [ScanSnap] dialog bo x appears, displa ying the [Welcome to the InstallShield Wizard for ScanSnap] screen. 5. Click the [Next] button.  The [ScanSnap Setup] dialog box appears. 6. Read the message about anti-virus so ftware, and cli[...]

  • Page 41

    Installing in Windows 41 7. Confirm the check boxes of the softwa re that you want to install are selected, and cli ck the [Next] button.  The [Choose Destination Location] screen appear s. 8. Confirm the destination folder, and then click the [Next] button.  A confirmation about accepting the license agreement appears. 9. Read the "END-[...]

  • Page 42

    Installing in Windows 42 11. Read the instuctions, a nd click the [Next] button.  The [ScanSnap S1100 How to load a document (2/2)] screen app ears. 12. Read the instructions, and click the [Next] button.  The [InstallShield Wizard Complete] scre en appears. 13. Click the [Finish] button. 14. Remove the Setup DVD-ROM from the DVD-ROM drive. I[...]

  • Page 43

    Installing in Windows 43 ■ Evernote for Windows The procedure is as follows. 1. Turn on the computer and log on as a user with Ad ministrator privileges. 2. Insert the Setup DVD-ROM into the DVD-ROM drive.  The [ScanSnap Setup] dialog box appears. 3. Click the [Install Products] button. Example: [ScanSnap Setup] dialog box for S1500  The [I[...]

  • Page 44

    Installing in Windows 44 4. Click the [Evernote] button. Example: [Install Product s] dialog box for S1500  Installation st arts. 5. Follow the instructions on the screen to complete the installation. 6. Click the [Finish] button when the in stallation comp lete notification is displayed. 7. Remove the Setup DVD-ROM from the DVD-ROM drive.[...]

  • Page 45

    Installing in Windows 45 ■ Scan to Microsoft SharePoint The procedure is as follows. 1. Turn on the computer and log on as a user with Ad ministrator privileges. 2. Insert the Setup DVD-ROM into the DVD-ROM drive.  The [ScanSnap Setup] dialog box appears. 3. Click the [Install Products] button. Example: [ScanSnap Setup] dialog box for S1500 ?[...]

  • Page 46

    Installing in Windows 46 4. Click the [Scan to Micr osoft SharePoint] button. Example: [Install Product s] dialog box for S1500  Installation st arts. 5. Follow the instructions on the screen to complete the installation. 6. Click the [Close] button when the inst allation complete notification is displayed. 7. Remove the Setup DVD-ROM from the D[...]

  • Page 47

    Installing in Windows 47 ■ Trial software The proce dure is as follows. 1. Turn on the computer and log on as a user with Ad ministrator privileges. 2. Insert the Setup DVD-ROM into the DVD-ROM drive.  The [ScanSnap Setup] dialog box appears. 3. Click the [Trial Softw are] button. Example: [ScanSnap Setup] dialog box for S1500  The [Trial S[...]

  • Page 48

    Installing in Windows 48 4. Click the button of the trial software you want to install.  The setup dialog box of the trial software appears (e.g. [R ack2-Filer Setup]). 5. Click the [Install Product] button.  Installation st arts. 6. Follow the instructions on the screen to complete the installation. 7. Click the [Finish] button when the in s[...]

  • Page 49

    Installing in Windows 49 ■ Adobe Acrobat Install Adobe Acrobat in the following procedure. 1. Insert the Adobe Acrobat DVD- ROM into the DVD-ROM drive.  The [AutoPlay] dialog box appears. 2. Click on [Run AutoPlay.exe].  The [Setup] dialog box appears. 3. Click the [English / Français / Deutsc h] button for [Select the Language] .  The [...]

  • Page 50

    Installing in Windows 50 4. Click the [Next] button. 5. Follow the instructions on the screen to complete the installation. 6. When the installation is complete , remove the Adobe Acrobat DVD-ROM from the DVD-ROM drive. z For details about the installation of Adobe Acrobat, refer to "Readme " included on the Adobe Acrobat DVD-ROM. To open[...]

  • Page 51

    Installing in Mac OS 51 Installing in Mac OS This section explains how to in stall the software in Mac OS. ■ System requirements *1 : It is recommended to apply the latest updates to the Mac OS. *2 : Evernote for Mac is not supported for versions earlie r than Mac OS X v10.5.8. *3 : Bundled with S1500M. When using Mac OS X v10.7, you need to use [...]

  • Page 52

    Installing in Mac OS 52 ■ How to install the software When you insert the Setup DVD -ROM into the DVD-ROM drive on your comp uter, the [ScanSnap] window appear s. Example: [ScanSnap] window for S1500M The functions of each icon in the [ScanSnap] window are as follows. Icon Functi on ScanSnap Installs the followin g software: z ScanSnap Manager z [...]

  • Page 53

    Installing in Mac OS 53 ■ ScanSnap software Install the following software: z ScanSnap Manager z ABBYY FineReader for ScanSnap z Cardiris The procedure is as follows. 1. Turn on the co mputer and log in as a user wi th Administrator privileges. 2. Insert the Setup DVD-ROM into the DVD-ROM drive.  The [ScanSnap] window appears. 3. Double-click [...]

  • Page 54

    Installing in Mac OS 54 4. Click the [Continue] button.  The [Install ScanSnap] w indow appears, di splaying the [Welcome to the ScanSnap Installer] screen. 5. Click the [Continue] button.  The [Important In formation] screen ap pears. 6. Read [Important Information], a nd then click the [Continue] button.  The [Software License Agreement][...]

  • Page 55

    Installing in Mac OS 55 10. To accept the license agreement, click the [Agree] butto n.  The [Standa rd Install on " disk name "] screen appears. 11. Click the [Install] button .  An authentication window appear s. 12. Enter the user name and password for a user with Administrator privileges, and click the [OK] button.  Installat[...]

  • Page 56

    Installing in Mac OS 56 13. Read the instructions, and click the [Continue] button.  The [ScanSnap S1100 how to load a document 2] screen appears. 14. Read the instructions, and click the [Continue] button.  The message "The installation was successful" appears on the screen . 15. Click the [Close] button. 16. Remove the Setup DVD-R[...]

  • Page 57

    Installing in Mac OS 57 ■ Evernote for Mac The procedure is as follows. 1. Turn on the co mputer and log in as a user wi th Administrator privileges. 2. Insert the Setup DVD-ROM into the DVD-ROM drive.  The [ScanSnap] window appears. 3. Double-click the [Evernote] icon. Example: [ScanSnap] window for S1500M  A confirmation message appears.[...]

  • Page 58

    Installing in Mac OS 58 4. To accept the license agreemen t, click the [Agree] button.  A window to sta rt installing Evernote for Mac a ppears. 5. Drag the [Evernote] icon on to the [Applications] icon.  Evernote for Mac is copied in to the [Applications] folder. 6. When the copying is finished, drag the Evernote icon on the desktop into the[...]

  • Page 59

    Installing in Mac OS 59 7. Remove the Setup DVD-ROM from the DVD-ROM drive. 8. Prepare for the linkage with Evernote. Start up Evernote a nd create a new Notebook. If the installation is not succe ssfully completed, refer to "Trouble s and Resolutions in Mac OS" (page 32) .[...]

  • Page 60

    Installing in Mac OS 60 ■ Adobe Acrobat Install Adobe Acrobat in the following procedure. 1. Insert the Adobe Acrobat DVD- ROM into the DVD-ROM drive.  The DVD-ROM is detected automatically and [Adobe Acro bat 9 Pro] window appears. 2. Drag the [Adobe Acroba t 9 Pro] icon onto th e [Applications] icon.  [Adobe Acrobat 9 Pro] is copied into [...]

  • Page 61

    Installing in Mac OS 61 3. When the copying is finished, instal l Adobe Acrobat in the following pro- cedure. 1. Double-click the [Applications] icon. 2. Open the [Adobe Acrobat 9 Pro] in the [Applications] folder. 3. Double-click the [Adobe Acrobat Pro] icon and follow th e instructions on the screen to continue with the installation. 4. When the [...]

  • Page 62

    62 Uninst alling the Sof tware This chapter explains how to uninstall the softwa re bundled with the ScanSnap. For details about installation, refer to "Installing the Software" (page 35) . Uninstalling in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Uninstalling in Mac OS . . [...]

  • Page 63

    Uninstalling in Windows 63 Uninstalling in Windows This section explains how to un install the foll owing so ftware: z ScanSnap Manager z ScanSnap Organizer z CardMinder z ABBYY FineReader for ScanSnap z Evernote for Wind ows z Scan to Microsoft SharePoint The procedure is as follows. 1. Turn on the computer and log on as a user with Ad ministrator[...]

  • Page 64

    Uninstalling in Windows 64 5. Click the [Uninstall] button.  A confirmation message appears. 6. Click the [Yes] button.  The software is uninstalled. z Screen displays may vary slightly depe nding on the operating syste m that you are using. In that case, follow the instructions by the operating system. Example: - [Programs and Features] In W[...]

  • Page 65

    Uninstalling in Mac OS 65 Uninstalling in Mac OS This section explains how to un install the foll owing so ftware: z ScanSnap Manager z ABBYY FineReader for ScanSnap z Cardiris z Evernote f or Mac ■ ScanSnap Manager 1. Turn on the co mputer and log in as a user with Administrator privileges. 2. From Finder, select [Applicati ons] and double-click[...]

  • Page 66

    Uninstalling in Mac OS 66 6. Click the [Close] button. If ScanSnap Manager has been configured as a login item with a user account other than the current one, remove it in the following proce dure: 1. Log in under the user account where Sc anSnap Manager is set as a login item. 2. From the Apple ( ) menu, select [System Preferences].  The [Syste[...]

  • Page 67

    Uninstalling in Mac OS 67 ■ ABBYY FineReader for ScanSnap 1. Turn on the computer and log in as a user with Administrator privileges. 2. Exit ABBYY FineReader for ScanSnap if it is running (sel ect [(Application name)]  [Quit FineReader for Scan Snap] from the menu bar). One of the following application names is displayed on the me nu bar: z F[...]

  • Page 68

    Uninstalling in Mac OS 68 ■ Cardiris 1. Turn on the co mputer and log in as a user wi th Administrator privileges. 2. Exit Cardiris if it is running (select [Cardiri s for ScanSnap]  [Quit Cardiris for ScanSnap] from the menu bar). 3. From Finder, select [Applications]  [Cardiris for ScanSnap], and drag the [Cardiris for ScanSnap ] folder i[...]

  • Page 69

    69 Index A ABBYY FineReader for ScanSnap Windows ............... ................. .......... 39 Mac OS ................................. .......... 53 Adobe Acrobat Windows ............... ................. .......... 49 Mac OS ................................. .......... 60 C Cardiris ......................................... ........ 53 CardMind[...]

  • Page 70

    z The contents of this manual are subject to change without notice. z PFU LIMITED assumes no liab ility for incidental or co nsequential dama ges arising from the use of this product, and any claims by a third party. z Copying of the conten ts of this ma nual, in who le or in part, as well as the scanner applications is prohibited und er the copyri[...]