Gateway E-9520T manual

® E-9 5 20T S erv er USER GUIDE[...]

[...]

i Chapter 1: Checking Out Yo ur Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents ii Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5 Closing t he server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 6 Installing and removin g driv es . . . . . . . . . . . . . . . . . . . . . .[...]

iii www.gateway.com Optica l drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Expansion c ards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents iv[...]

CHAP TER 1 1 Checking Out Y our Gat e w a y Ser v er • Fro n t • Bac k • Int erior • Sys te m b o a r d • Hot -s w ap ba ckplan es • Get ting Help[...]

CHAPTER 1 : Checking Out Y our Gateway Server 2 Fro n t Optical driv e Second optical dri ve (opt ional) NMI but ton S ys tem f ault LED Res et butto n NIC stat us LED ID bu tton ID LED Hard drive ca ges Po we r LE D P ower butt on Cas e cover l ock Dual U SB ports D iske tte d rive (optional) SMIL connec tor[...]

www.gateway.com 3 Bac k C onnec t ors and LEDs PS/2 mou se port PS/2 ke yboard port Dual U SB port s Serial port VG A po r t ID LED Dual NIC connec tors (RJ-45) Mana gem ent po rt ( RJ- 45) A C power connec tor P ower sup pl y statu s L ED P ower suppl y module Ca se co ver thumb s c re w Ca se co ver t hu mb scr ew[...]

CHAPTER 1 : Checking Out Y our Gateway Server 4 Int er ior Important Serv er compo nents wit h green ha ndles or re te ntion lo cks can be hot sw apped while the server i s on. Serv er component s with blue handles or r et ention loc ks can onl y be r emov ed when the server is turned off . # Fea t ur e # Fe at u re 1 P owe r suppl y 5 F ro nt pane[...]

www.gateway.com 5 S y st em boar d C onnec t ors # Fea t ur e # Fe at u re 1 PCI -X 64- bit /66 MH z expa nsio n sl ot ( J45) 26 Not used 2 PCI- X 64-bit/66 MHz exp ansion slo t (J4 3) 2 7 Pro ces sor pow er connect or (J5) 3 PCI 3 2 -bit/3 3 MHz e xpansion Sl ot ( J4 1) 28 Pro cessor 1 4 PCI-E x8 expa nsion slot wit h x4 speed (J39 ) 2 9 SMIL c on[...]

CHAPTER 1 : Checking Out Y our Gateway Server 6 Hot -s w ap backplane s SA S/ SA T A b a ck p l a n e 1 0 D-sub VG A port (J24) 3 5 Serv er management connec tor (J34) 11 Seri al port (J1 5 ) 36 C OM2 connect or (J60) 1 2 Dual U SB connec tor (J1 2) 3 7 MF G c onnec tor (J48) 13 PS/2 k e ybo ard and m o u se ports (J1 0) 38 Onboar d USB connec tor [...]

www.gateway.com 7 LED inf or mation See the f ollowing table f or a desc ription of this serv er ’ s LEDs and the inf ormation the y p r ovi de: # Fea t ur e # Featur e 1 SA S/S A T A hard dri ve connec tor 0 6 I 2 C and s y stem ID c onnect or 2 S AS/SA T A hard dr i ve c onnec tor 1 7 I 2 C and s y stem ID connec tor 3 SA S/S A T A hard dri ve [...]

CHAPTER 1 : Checking Out Y our Gateway Server 8 Ge t t ing Help In addition to your operating s yst e m’ s documentation, y ou can use t he follow ing infor mation r eso urce s t o h elp y ou us e yo ur s erv er . Serv er Co mpanion DVD Use t he Ser ver Compa nio n DV D to acce ss fi le utilities, Window s Server 200 3 driv ers, and documentation[...]

CHAP TER 2 9 Set t ing Up Y our Serv er • Set tin g up t he hard w are • Prot ec ting fr om pow e r s o ur ce problems • Starting y our server • Set ti ng up the operating s y st em • Initial hard war e set tings[...]

CHAPT ER 2: Setting Up Your S erver 10 Se t t ing up t he har dw are T o ma k e s u r e t h a t y o u r w o r k i ng e n v i r o n m e n t i s s a f e : • Us e a clean, dry , flat, stable surf ace f o r y our server . Allow a t least 6 inches at the back of the serv er f or c abling and air cir culat ion. • Us e the instruc tions on your serv e[...]

www.gateway.com 11 Some surge pr otect ors and uninter ruptible pow er supplies include simple line-condition ing capabil ities . Unint e rr upt ible po wer supplies Us e an uninterr uptible power supply (UPS) t o prot ect your serv er fr om data l os s du r ing a total pow er fai lure . A UPS use s a batt ery to k e ep your s erver running t empor[...]

CHAPT ER 2: Setting Up Your S erver 12 6 S wing the beze l out 45° fr om the fr ont of the ca se , then disengage t he tab s on the right side of the bez el fr om the cha ssi s a nd remo ve it. 7 T o rein stall t he beze l, alig n the right side of t he bezel wit h the r ight side of the cha ssis at a 45° angle, then insert the three tabs on the [...]

www.gateway.com 13 Starting y our serv er Bef ore you start y ou r s erver f or the first time: • Mak e sure that t he server and monitor are plugged into a pow er outlet or surge prot ector and th at the s ur ge pro tec t or (if y ou ar e usi ng one) is tur ned on . • Make sure that a ll c abl es are con nected securely to the correct p orts a[...]

CHAPT ER 2: Setting Up Your S erver 14 Understanding t he po w e r -on sel f -te st When y ou turn on your server , the power -on self -test (PO ST) routine checks the s erver memory and components. If P O ST finds an y proble ms, t h e s er ve r d isp la ys e r ror mes sages. W rit e do wn any err or mess ages that y ou see , then see “ E rror m[...]

CHAP TER 3 15 Maintaining Y our Serv er • Caring f or y our server • Preparing f or sy stem r e cov ery • S yst em a dministration • Identify ing your serv er • Updating the ba seboard management c ontr oller fi rmware • Usi ng you r S e r ver Comp a ni o n DVD[...]

CHAPT ER 3: Mainta ining Your Se rver 16 Car ing f or y our se rv er T o extend t h e lif e of y our s e rver : • B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . • When transpor ti ng your s erver , we r eco mmend that you put it in the origin al pack ag ing mate rials. • Keep you r ser ve r a n d m a gn et ic me d ia aw[...]

www.gateway.com 17 Cleani ng th e screen If your comput er sc reen is an L CD , u se onl y a damp, sof t c loth to c lean it. Ne ve r spra y wat er dir ectl y onto t he screen. - OR - If your comput er sc reen is not an L CD, u se a s oft c loth dampened w ith glas s cleaner t o clean the sc reen. Nev er sp r ay cleaner directl y onto the sc reen. [...]

CHAPT ER 3: Mainta ining Your Se rver 18 Server s ecur ity Lo c k in g th e se r ve r T o lock the serv er: 1 Remo v e t he bezel lock k e ys f r om the inside of the bezel, then snap on the bez el. The handles must be in stalled f or the bez el t o snap on. F or instru c tions, s ee “R emoving and installing the b ezel” on page 1 1 . 2 Inser t[...]

www.gateway.com 19 Updating t he bas eboar d management contr oller fi rmw a re The bas eboard man agement controller (BMC) pe rf orms se ver al sy stem management functions such a s: • Monitor ing server c o mponents (FRU) and sensor data recor ds (SDR) (the inf o rmati on pro vided dep ends on the option select ed) • Managing non-volatile sto[...]

CHAPT ER 3: Mainta ining Your Se rver 20 To i n s t a l l A c r ob a t Re a d e r 7: • C lick the link f or Acrobat on the Doc umentation page. - OR - Run DocsReaderapp21279Setup.exe fr om t he Server Comp ani on DVD . Installing dr iv ers and progr ams Y ou can install dri vers and pr og rams direc tly ont o the se rv er by u sin g t he Ser v[...]

www.gateway.com 21 Booting f rom t he Serve r C ompanion D VD By booting f rom the S erver Companio n DVD, y o u can r e pair applications a nd dri vers, or exi t t o the command prompt. T o b o o t f r o m t h i s D V D : 1 W ith y our s erv er tur ned o n, ins ert t he Ser v er Comp anio n DV D in to th e DVD dr ive. 2 Restart your ser v e r . A [...]

CHAPT ER 3: Mainta ining Your Se rver 22[...]

CHAP TER 4 23 Installing C omponents • Preparing t o ins tall components • Pre venting static elec tricity dis char ge • Opening the server ca se • Closi ng the ser ver case • Installing and remo ving d ri ve s • Installing memor y • Installing and remo ving P CI expansion cards • Re p l a ci n g sys te m fa n s • R e plac ing or [...]

CHAPTER 4: Inst alling Components 24 Pr eparing t o install components Selec ting a place t o work W o r k o n y o u r s e r v e r i n a n a r e a t h a t : • Is c lean ( a v oid du sty ar ea s) . • Is a low- static en vir onment (a void carp et ed area s) . • Has a stable surf ace on which t o s et your s erve r . • Has enough r oom to pla[...]

www.gateway.com 25 • A v oid static -causing surf ace s such as ca rpete d floors, pla stic, and packing f oam. • Av oid workin g on the server w hen your work area is extr emely humid. • Re mov e c omponents from t heir antistat ic bags only when you are read y to use them. Do not la y comp onents on t he outside of antistatic bag s becaus e[...]

CHAPTER 4: Inst alling Components 26 6 L oosen t he tw o thumbsc re ws ( 1) on the back of the cov er . 7 Slide the cover (2) t ow ard t he back of the case , then remov e it f rom the cas e . C l osi n g th e se r v e r c ase T o cl ose th e ser ver case: 1 M a k e s u r e t h a t a l l o f t h e i n t e r n a l c a b l e s a r e a r r a n g e d i[...]

www.gateway.com 27 R emo ving and installing an optic al dri v e T o remov e and install an opti cal dri ve: 1 F ollo w t he instr uctions in “P re ven ting static el ec tric ity disc harge” on page 2 4 . Ma k e sure that y ou turn off t he server , then unplug the pow er cord(s) and all other cables connect ed to the s er v er . 2 F ollo w t h[...]

CHAPTER 4: Inst alling Components 28 6 R emo ve t he f our sc rew s (3 ) fr om the sides of the optical dr iv e. 7 Install t he four s cre ws ( 1) y ou remo ved in th e pre viou s step on th e sides of t he new optical dri ve . 8 Pu sh the optical dri v e in t o the case u n til it cl icks int o place. 9 Attac h t he 44-pin optic al dri ve cable a [...]

www.gateway.com 29 R emov ing and installing a hard dr iv e Us e this proc edure t o add or replace a hard dri v e in a hot - sw ap bay . Y ou r server support s as man y as t e n 1 -inch high, 3.5-inch hot -swap S A T A and S A T A II hard dr ives or t en 1 -inch high, 3. 5-inch hot -swap S AS har d dr iv es. Y ou can pur cha se additional driv es[...]

CHAPTER 4: Inst alling Components 30 T o remo ve and ins tall a ho t-s wap har d dri ve: 1 P ull the r ele as e le ve r on t he ha rd dri v e carr ier out , then pull t he dri v e as sem bly ( 3) str aight out of the serv e r . 2 If y ou are replac ing a hard drive , r emove t h e f our sc re ws that secure t he old hard dri v e t o the driv e tra [...]

www.gateway.com 31 4 Make sure that the tr ay’s release le ver is open, then slide the new driv e fully into the empty hot -swap dri ve ba y and push the le ver back int o place . F illing empty dr iv e ba ys Empty driv e ba ys in the server must be filled by driv e tray s with dummy har d driv es installed. With the bezel r emov ed, insta ll the[...]

CHAPTER 4: Inst alling Components 32 5 Pus h t he d is kette d rive tray (2 ) i nto the chass is from th e fro nt a nd secu re it w ith the f o u r sc re ws (3) included in t h e optional disk ette dri ve kit. 6 Align the dis k ett e drive w ith the tw o clips on the side of the disket te driv e ca rr ier (4 ) , then pre ss t he diske tt e dri ve ([...]

www.gateway.com 33 7 Secur e the diske tt e dri ve into the carrier wit h the two sc rew s (6) in c l uded in the optional disk ett e drive instal lation kit. 8 Push the dis k ett e driv e assembly in to the drive tra y unt il it sna ps into plac e. 9 Connec t the data and po wer cables to the bac k of the disk ett e driv e . 10 R einstal l the bez[...]

CHAPTER 4: Inst alling Components 34 DIMM ban ks must be populated using the follow ing guid elines: Caution All DIMMs installed mu st be th e same speed. Do not install mor e than f o ur dual rank DIMMs or the BIO S will generate a memory configuration erro r . DIMM Installation Options - Non-redundant Mode DIMM DIMM1 DIMM 2 DIMM3 DIMM4 DIM M5 DIM[...]

www.gateway.com 35 T o inst all or rep lace memory: 1 F ollo w t he instr uctions in “P re ven ting static el ec tric ity disc harge” on page 2 4 . Ma k e sure that y ou turn off t he server , then unplug the pow er cord(s) and all other cables connect ed to the s er v er . 2 F ollo w t he instr uctions in “Opening the serv er case” on page[...]

CHAPTER 4: Inst alling Components 36 3 Pull the plastic tab s ( 1 ) aw ay f rom the sid e s of the memory module slot. If y ou are repl ac ing a memory m odule , lift t he old mo dule (2) out of the slot. 4 Align the not ch on t he ne w module with the not ch in the memory modul e slot, t h en pre ss the mod ule fir mly int o the slot. T he tabs on[...]

www.gateway.com 37 Installing and r e mo v ing P CI expansion car ds The sy s t em b oard pro vides on e PCI-E x1 6 with x8 sp eed, two PCI-E x 8 w ith x4 speed, t w o PC I- X 64-b it/66 MHz, and one PCI 32 -bit/ 3 3 MH z expansi on slo ts. R emov ing and installing a PCI car d T o remov e and reinstall a PCI expansion card: 1 F ollo w t he instr u[...]

CHAPTER 4: Inst alling Components 38 6 P osition the new PCI expansion card o ver the PCI slot, then pres s t h e PCI e xpansion card into the PCI sl ot. 7 Fr om the bac k of the s e rv er , push the e xpansion card lat ch in t o the lock ed positi on. 8 If y ou opened the car d guide initiall y , rotat e the car d guide tab do wn to t he lock ed p[...]

www.gateway.com 39 3 Squeeze the two clips on the sides of the f an ( 1 ) toget h er to r e lease it, then lift i t out of the fan ca ge. 4 In se rt t he r ep lac em en t fa n i nto the fan ca ge un ti l i t cl ick s i nto p la ce. 5 F ollo w t he instr uctions in “C losi ng the ser v er case” on pa ge 2 6 . R eplacing t he fa n cage and f an b[...]

CHAPTER 4: Inst alling Components 40 6 Loosen the thumbscrew (4 ) ho lding the fan b oard in the chassis . 7 Sl id e th e fa n b oard away from the powe r s uppl y (5) , then re mov e it from the c hassis (6) . 8 Place t h e ne w fan board on the standoff s in the c hassis, then slide it to ward t he po wer supply t o l oc k it down. 9 Tight en the[...]

www.gateway.com 41 T o repl ace a proce ssor: 1 Inst all the most current B IOS version. For ins truction s, see “Updating the BIOS” on page 52 . 2 F ollo w t he instr uctions in “P re ven ting static el ec tric ity disc harge” on page 2 4 . Ma k e sure that y ou turn off t he server , then unplug the pow er cord(s) and all other cables con[...]

CHAPTER 4: Inst alling Components 42 6 Unloc k th e load le ver ( 1) and li ft it up , then open t he load pl ate (2) t o relea se the pr ocess or . 7 L ift t he proces sor ( 3) out of the sock et and place it in a static -fr ee bag or cas e f or storage . 8 In se rt th e new pro cess or in to th e so cket, ma ki ng s ure tha t th e go ld tri an gl[...]

www.gateway.com 43 10 Place t he heatsink on the installed process or , aligning it s o t h at it fit s squarely in t he h eatsink socke t. 11 Pu sh down t he heatsi nk retaining le vers and lock them under the re taining hooks on t he heatsink sock et. 12 F ollo w t he instr uctions in “C losi ng the ser v er case” on pa ge 2 6 . R eplac ing a[...]

CHAPTER 4: Inst alling Components 44 4 Pull t he po wer suppl y module straight out of the server wit h t he h a ndle. It ma y tak e consider able fo rce to r emo ve. 5 Pu sh the new po wer supply module into the server , with t he retaining clip on the t op, until it clicks into pla ce. 6 R econnect t he AC pow e r cor d f or the new pow er supp l[...]

www.gateway.com 45 6 L oosen th e thumbsc re w ( 1) holding the pow e r dist ribution board in place, t hen slide the pow er distr i bution board (2) aw ay fr om the side of the chass i s t o relea se it. 7 L ift t he po wer distribution board (3) out of the c hass is. 8 Align the ne w pow er distr ibution board w it h the pow er suppl y cage and t[...]

CHAPTER 4: Inst alling Components 46 R eplac ing the hot -s w ap bac kplanes T o replac e the hot -sw ap backplanes : 1 F ollo w t he instr uctions in “P re ven ting static el ec tric ity disc harge” on page 2 4 . Ma k e sure that y ou turn off t he server , then unplug the pow er cord(s) and all other cables connect ed to the s er v er . 2 F o[...]

www.gateway.com 47 11 Holding t he new bac kplane by t he edge s only , align it wit h th e loc k ing tab s on the hard dri ve cage , then place it on the loc king tabs and slid e it up. 12 Tighten t he t humbscr ew to sec ure the ba c kpl a ne to the hard driv e cag e . 13 Slide th e hard dri ve cage bac k int o the opening in the fr ont of the ch[...]

CHAPTER 4: Inst alling Components 48 R eplac ing the CMO S bat t er y If the serv er c loc k doe s n ot k eep time or t he s et tin gs i n th e BIO S S etu p u til ity ar e n ot s av ed when y ou turn off the s erver , replace the CMOS batt e ry wit h an equival ent batte ry . T o replac e the batt ery: 1 Print the appendix for BI OS Se ttings in t[...]

www.gateway.com 49 R eplac ing the s y st em boar d T o replac e the sy st em board: 1 F ollo w t he instr uctions in “P re ven ting static el ec tric ity disc harge” on page 2 4 . Ma k e sure that y ou turn off t he server , then unplug the pow er cord(s) and all other cables connect ed to the s er v er . 2 F ollo w t he instr uctions in “Op[...]

CHAPTER 4: Inst alling Components 50 11 Inser t t he ne w sy stem boar d into t he cha s sis, alig n it w ith th e six r etai ning standof fs, t hen sli de the b oard tow ard th e back of the case so th e board is he ld by the s tando ff s . Make sure t h at t he three clips mark ed in the f ol low ing illustration end up on t op of t he management[...]

CHAP TER 5 51 Using the BIOS Setup Utility • Opening the BIO S Setup utility • Updating the BI O S • Re c ove ri n g th e B I OS • Res ett i n g th e B I OS • Updating and reco ve ring t he BMC[...]

CHAPTE R 5: Using the BIOS Setup U tility 52 Opening t he BIOS Se tup utility The BIO S Setup utility st ores basi c set tings for y our server . Thes e se tti ngs include basic har dware configuration, r esource se tti ngs, and pass word sec urity . Thes e set tings are st ored and sa ved e ven when the pow er is off . T o open the B IOS Setup uti[...]

www.gateway.com 53 R eco v ering t he BIO S If you encounter a pr oblem while you are updating the BIOS, suc h as a pow er outage , the BIO S update ma y not be successful. If the sy st em continues to try to boot f rom the new , c orr upted BIO S, y o u can manuall y recov er the old BIO S so you ca n try another updat e. Also , if the R OM image [...]

CHAPTE R 5: Using the BIOS Setup U tility 54 10 F ollo w t he instr uctions in “Opening the serv er case” on page 25 . 11 R emov e the jumper from pins 1 - 2. 12 F ollo w t he instr uctions in “C losi ng the ser v er case” on pa ge 2 6 . 13 Plu g in the AC p owe r c ord s a nd tu rn on the ser ve r , the n ve ri fy that th e re cove ry was [...]

www.gateway.com 55 7 F ollo w t he instr uctions in “Opening the serv er case” on page 25 . 8 R emov e the jump er f rom pins 1- 2. 9 F ollo w t he instr uctions in “C losi ng the ser v er case” on pa ge 2 6 . Res ett i n g B I OS pa ssw o rd s T o r eset BIO S pa sswor ds , y ou mu st either re set and clear all BIOS set tings or use the C[...]

CHAPTE R 5: Using the BIOS Setup U tility 56 Updating and r e co v e r ing the BMC Updating t he BMC fir mw are To u p d a te t h e B M C f i r m wa r e : 1 Do wn lo ad th e B MC f ir mwar e z ip fil e from suppor t. gat ew ay .com . 2 R ead t he r eleas e not es f or th e fi r mw ar e updat e. 3 Fo llo w the instr uc tions on t he We b sit e or in[...]

CHAP TER 6 57 T r oubleshooting • T elephone support • T u t oring and training • Saf ety guidelines • Er ror messag es • Understanding s ensors and s ensor r eadings • T rouble s hooting[...]

CHAPTER 6: Troublesh oot i n g 58 T elephone suppor t Bef ore calling Gat ew a y Cu stomer Car e If y ou hav e a tec hnical problem w ith y our s erver , f ollow t hes e recommendations bef ore contacting Gat ewa y C ustomer Care : • Ma ke su r e t hat y our s erv er i s co nne ct ed c orr ec tl y t o a gr ound ed A C o utle t t hat is su ppl yi [...]

www.gateway.com 59 T ut oring and tr aining Gat ewa y's Cu stomer Care pr ofes sionals cannot pro vide har dw are and softw are tr ai ning. Inst e ad, Gat ewa y recommends the follo wing tra i ning res ources. S af ety guideline s While tr oubl es ho oting your server , f o llow these safety guid elines: • Ne v er remov e the t op panel whil[...]

CHAPTER 6: Troublesh oot i n g 60 Boot messages Boot F ailure ... T his i s a gene r ic m es s age i ndi cat ing th e BI O S co ul d not boot f rom a par ticular de vi ce. T his mes sage is usuall y f ollowed by ot h e r inf ormation concerning the dev ic e . Invalid Boot Diskett e A disk ett e wa s found in the dri v e , b ut it is not configured [...]

www.gateway.com 61 Seconda r y Mast er Dri ve - A T API Incompat ible Th e IDE/A T API de vice con figur ed as Secondary Ma st er f ailed an A T A P I compatibility t est. T his mes sage is typically displa y e d when the BIOS is trying to det ect and configure IDE/A T API de vices in POST . Seconda ry Sla ve Dr ive - A T API Incompa tible Th e IDE[...]

CHAPTER 6: Troublesh oot i n g 62 NVRAM Ignored The NVRAM data us ed to st ore P lug’n ’Play (PnP ) data w as not u sed f or sy stem configur ation in POS T . NVRAM Bad The NVRAM data used to st ore Plug’ n’Pla y (PnP ) data w as not us ed f or sy stem configuration in PO ST due t o a data error . Static R esource Conf lict T wo or more Sta[...]

www.gateway.com 63 Mi scel laneou s me ssages K eyboard Er ro r K e yboar d is not pres ent or the hardw are is not responding when th e ke yboar d contr oller is init ialized. K ey board/Inter fa ce Error K e yboar d C ontroller fai lure . T hi s ma y indicate a pro blem with sy stem har dware . S yst em Halted The s yst em has been halted. A re s[...]

CHAPTER 6: Troublesh oot i n g 64 T r oubleshooting First st eps T r y these st e p s fir st be f o re goin g t o the f o llowing sections : • Mak e sur e that the pow er cords are connec t ed to y our s erv er and an A C outle t an d that th e AC o ut let is sup plyi ng powe r . • If y ou use a sur ge prot ect or or a UPS, make sur e that it i[...]

www.gateway.com 65 • If you added or remo ved se rver components befor e t he pr oblem started, re vie w the ins ta lla tion pr oced ure s you perf orme d and mak e sur e that yo u f ollo wed each ins tr uc tio n. Y ou m a y need t o r e mo ve the dev ice, uninstall th e dev ice’ s softwar e, t hen reinstall the de vice . • If an err or mes s[...]

CHAPTER 6: Troublesh oot i n g 66 LED inf or mation See the f ollowing table f or a desc ription of this serv er ’ s LEDs and the inf ormation the y p r ovi d e: 4 S yste m boar d timer not oper ational. P os sible sys tem board malfunc tion. T o eliminat e the po ssibil ity of an ad d in-card pr oblem, rem ove al l expansi on car ds. If the beep[...]

www.gateway.com 67 Diagnostic LEDs Th is sy st em board pr ov ide s a set of eight diagnostic (P ort 80) LEDs. If y ou are troubl eshooting y our sy stem, these LEDs can help you deter mi ne wher e err ors are tak ing place. If you are e xperiencing problems with your server , open the case and check these LEDs (CR 1 6 t o CR2 4 ) on the syst em bo[...]

CHAPTER 6: Troublesh oot i n g 68 Th e e ight diag nostic LEDs are d i vi ded int o two gr oups. LEDs f rom CR1 6-CR1 9 comprise one gr oup , and LEDs fr om CR20-CR24 compris e the other group. T he two group s repres ent the tw o digits of the hex code . The CR1 6 -CR1 9 group stands f or the first digit and the CR20-C R24 gr ou p stands for the s[...]

www.gateway.com 69 08 Initiali ze th e CPU. T he BA T te st is being d one on KBC. T he k ey board contr oller com man d byt e is be ing programm ed after Auto detection of KB /MS usin g AM I KB- 5. C0 Ea rl y CPU I nit Sta rt — Disab le Cache - Init L oc al APIC C1 Set up b oot str ap proce ss or inf ormat ion. C2 Set up b oot str ap proce ss or[...]

CHAPTER 6: Troublesh oot i n g 70 52 Up dates C MOS m em or y si ze from me mo r y found in mem or y test . Al lo cates me mor y f o r E x t e n d ed B I O S D a t a A r e a f r o m b a s e me m o r y . 60 Initiali ze NUM-L OCK status a nd pr ogra ms the KBD ty pemati c rat e. 7 5 Init iali z e I nt - 1 3 and pr epare f or IPL de t ection. 78 Initi[...]

www.gateway.com 71 Bootblock initialization code checkpoints Th e Bootbloc k initializ ation code s ets up t he ch ips et, memory , and other components bef ore sy st em memory is av ailable . The f ollow ing table pro vide s the di agnos tic LED code for t hese chec kpoints and d e scri bes the type of c heckpoints that ma y occur during t he b oo[...]

CHAPTER 6: Troublesh oot i n g 72 DIM code checkp oints Th e De vice Init ializa tion Manager (DIM) g ets contr ol at v ariou s times during BIOS PO ST t o initiali ze diff erent sy st em bu se s. The f ollowing table desc ribe s t he main checkpoints wher e the DIM module is a cces sed. EF R e a d e r r o r o c c u r r e d o n m e d i a . J u m p [...]

www.gateway.com 73 A CPI runtime chec kpoints ACP I checkpoint s are displ a yed when an ACPI-capab le operat ing syst em either enters o r leav es a sleep state . The f ollowing table des cribes t he types of c heckpoints that ma y oc c ur during A C PI sleep or wak e e vents: BIO S The set tings in the BIOS Setu p utility are not retained • Rep[...]

CHAPTER 6: Troublesh oot i n g 74 Hard dri ve The hard dr ive c a nnot be accessed, or you recei ve a “General f a ilu re re ading dri ve C” er ro r message • If a disk et te is in t h e disk et te dri ve , eject it and restar t your s erver by pre ssing t he res et bu tto n. • R estar t your s erver b y pr es sing t he rese t button. • T[...]

www.gateway.com 75 Monit or Y our server is running but the re is no picture • Adjust the brightnes s a n d contra st controls to the center pos ition. • Mak e sure t hat the monitor is plugged i n and tur ned on. If the monit or is turned on, the pow er LED should be lit. • C heck the port and cable f o r bent or damaged pin s. • Connec t [...]

CHAPTER 6: Troublesh oot i n g 76[...]

AP P ENDI X A 77 Server Specifications • S yst em s pec ifications • S yst em board specif ications • En vironmental spec ifications • Electr onic specif ications • Additional specifications[...]

APPENDIX A: Server Specifications 78 S y st em spec ifications S y st em boar d spec ifications Case 1 7 × 8.66 × 27 .56 inc hes (43 2 × 220 × 7 00 mm) Co nver ti bl e fr om towe r to rac k - mo u nt ab le We ig h t Minimum w ei ght (no bez el, pow er supplie s, har d dri v es, opt ical dri v e , disk et t e driv e, f ans , PCAs, cables, and so[...]

www.gateway.com 79 En vi ronmental spec i f ications Th e f ollowin g spec ifications identify maximum env ironmental conditions. At no time shou ld the server run under conditions which v iolate the se specifications. VGA ■ Integrat e d Ma tr ox G200 Graphics Cor e wi t h 2.25 MB ■ U p to 1 28 0 × 1024, 8 b pp or 1024 × 7 68 , 1 6 bp p LAN ?[...]

APPENDIX A: Server Specifications 80 Elec tr onic spec ifications Memor y map Int err upts The f ollowing table ref lects a ty pical con figurat ion, but you can change the se interrupts. Use this inf ormation t o dete rmine how to pr ogram each i nterr upt. Address Range (he x) Amou nt Fun c ti o n 0 to 0 7FFFFh 640 KB DO S region, b as e sy st em[...]

www.gateway.com 81 C onnec t or pinouts Main power connector ( J7) Processor po wer conne ct or ( J5) Pin Signal Nam e 1 +3.3 V 2 +3.3 V 3 Ground 4+ 5 V 5 Ground 6+ 5 V 7 Ground 8 P owe r good 9 Stand b y +5 V 10 + 12 V 11 +1 2 V 12 + 3 . 3 V 13 +3.3 V 14 -12 V 15 Ground 16 D C _ O N ( s o ft o n /o f f ) 17 Ground 1 8 Ground 19 Ground 20 K ey 21 +[...]

APPENDIX A: Server Specifications 82 V GA connect or ( J24 ) Mini - SAS conn ect ors ( J50) 4 Gr ound 5 +1 2 V 6+ 1 2 V 7 +1 2 V 8+ 1 2 V Pin Signal Nam e 1 Red 2 Green 3 Blue 4 No conn ec tion 5 GND 6G N D 7 GND 8G N D 9 +5 V 10 G N D 11 No conne c tio n 12 S D A 13 HSYNC (horiz ont a l sync) 14 V S Y N C ( v e rt i c a l s yn c ) 15 SCL Pin Signa[...]

www.gateway.com 83 F lopp y controller connect or ( J49) B8 SB_SA T A_ SCLK B9 SB_S A T A_SL OAD B1 0 Ground B1 1 Ground B1 2 Ground A1 Ground A2 SA T A_RX 1_C_DP A3 SA T A_RX 1_C_DN A4 Gro und A5 SA T A_RX 2_C_DP A6 SA T A_RX 2_C_DN A7 Ground A8 K ey A9 Ground A1 0 S B_SA T A_SD O0 A1 1 SB_S A T A_SDO1 A1 2 Ground Pin Signal Nam e Pin Signal Nam e[...]

APPENDIX A: Server Specifications 84 Seria l port c onnec tor ( J1 5 ) K e yboard and Mouse connecto rs Ex te rn a l U S B co n n ec to r s 2 7 MSEN 0 2 8 WPR O TECT_N 29 GND 30 RD A T A_N 31 G N D 3 2 H D S E L _ N 33 GND 34 DS KCH IN G _ N Pin Signal Nam e Desc ription 1 DCD Data Carrie r Detect1 2 RXD A T A R eceiv e Data 3 TXD A T A Tr a n s m [...]

www.gateway.com 85 I 2 C (SMBus) connector Addition al spec ifications F or mor e inf orm at io n a bou t y o ur s e rv er , suc h as me mo ry si z e , har d dr iv e si z e , a nd pr oce s so r t y pe , v isit Gat ew ay’ s eS u p p o rt page at support.gate w ay . com . T he eS u p p or t page also has links t o additional Gat ew ay documentation[...]

APPENDIX A: Server Specifications 86[...]

AP P ENDI X B 87 BIOS Set tings[...]

APPENDIX B: BIOS Settings 88 If you e ver need t o r estor e your BIOS se ttings, su c h as after a s yst em b oa rd change , a record of the set tings will mak e the proces s much easier . Y ou can print this appendix, t hen record your custo m BI OS sett in gs on th e pr in tou t . O nly se tti n gs w hi ch ca n b e ch an ge d ar e l is ted . F o[...]

www.gateway.com 89 Memory Co nfigur ation Memory Perf ormance Mode N on -R edundant ■ Interlea ved ■ Single C hannel ■ Mirror Mirrors branch space Between branch es ■ Spar e Ran k/DIMM Sparing T otal M emory Ca paci ty Memory R edundancy Non-Redund ant Mirror Spar e DIMM 1 (Siz e) (Not Installed) DIMM 2 (Siz e) (Not Installed) DIMM 3 (Siz e[...]

APPENDIX B: BIOS Settings 90 Secondary IDE Ma ster (aut o -de tect ed) Selec ts IDE Co nfigur ation sub-me nu. Secondary I DE Sla v e (auto-det ecte d) Selec ts IDE Co nfigur ation sub-me nu. Thir d IDE Mast er (aut o -de tect ed) Selec ts IDE Co nfigur ation sub-me nu. Four th ID E Master (aut o -det ect ed) Selec ts IDE Co nfigur ation sub-me nu.[...]

www.gateway.com 91 Seria l P ort 2 I RQ IRQ3 IRQ4 IRQ10 IRQ1 1 PS/2 K ey board Pres ent PS/2 Mou se Present US B C onfigur ation USB De v ices En abled (L ist of US B dev ices d et ect ed b y BIOS ) Le gacy U SB Support Disabled Enabl ed Auto USB 2.0 Control ler Mo de FullSpe ed ( 1 2 Mbps ) HiSpeed (480 Mbps) BIOS EHCI Hand- Off Disabled Enabl ed [...]

APPENDIX B: BIOS Settings 92 Bootup Num-L ock On Off PO ST Err or Pau se Disab led Enabl ed Boot De vic e P rio rity 1st Bo ot D e vice Varies (Spe c ifi es bo ot sequence from the av ailable de vices .) nth Boo t De vice Varies (Spe cifies boo t sequence from the av ailable de vices .) Hard Disk Dri ve s 1st Driv e Varies (Spe c ifi es bo ot seque[...]

www.gateway.com 93 Passwor d On Boot Disabled Enabl ed Boot S ec to r Viru s Prot ection Dis abled Enabl ed P ow er & Re set S witc hes Inhibit Disabled Enabl ed NMI C ontr ol Disab led Enabl ed Serv er S yst e m Management Serve r Board P art Number : Serve r Boar d Serial Numb er: NIC 1 MAC Address: NIC 2 MAC Address: Sys te m P ar t N u mb e[...]

APPENDIX B: BIOS Settings 94 The f ollow ing second l e vel submenus are access ed fr om the submen u indicated in t he first col umn. IPMI Co nfigur ation Statu s of BMC BMC Firmware Rev i sion Vi ew B MC Even t Lo g Pro vides data on even t lo g Clear BMC S ystem E v ent Log BMC PEF Status Disabled Enabl ed To g g l e P E F N o Ye s IOA T Disable[...]

www.gateway.com 95 PIO Mode Devic e PIO m ode Asy nc DMA Devi ce Async DMA mode Ultra DMA De vi ce Ultra DMA mode S.M.A.R.T . Devi ce S.M.A.R.T . support Ty p e N o t I n s t a l l e d Auto CD/DVD ARMD LBA/Large Mode Dis abled Auto Bloc k (Mu lti- Sec to r T ra nsf er) Mode Disabled Auto PIO Mode Auto 0 1 2 3 4 DMA Mode Auto SWDMA 0- 2 MWDMA 0-2 UW[...]

APPENDIX B: BIOS Settings 96 BIOS sub m enu BIO S 2nd le v el submenu Settin g Val u e USB Configuratio n USB Mass St o r age De vi ce Conf iguration USB Mass St o r age R eset Delay 10 S ec 20 Sec 30 S ec 40 Sec De vi c e #1 Onl y disp lay e d if a d ev ice is de t ec ted. I n cludes a DeviceI D stri ng return ed by the US B d e vi ce. Emulat ion [...]

AP P ENDI X C 97 L egal Inf orm ation[...]

APPENDIX C : Legal Information 98 R egu lat or y complian ce stat ements Unit ed Stat es of America Fede ral C ommunication s C ommissi on (FC C) Unintenti ona l emitter per FCC P a rt 1 5 FC C Part 1 5 Class A Stat ement The serv er is designated as compl ying with C lass A r equirement s if it bare s the f ollowing te xt on the rating label: This[...]

www.gateway.com 99 For unique ident ification of the product configuration, please submit the 1 0-digit ser ial nu mber found on the product to the responsible party . This de vice complies wit h Part 1 5 of the FC C Rules. Operation of this produc t is subject to t he f ollowing two conditions: ( 1) th is de v ice ma y not cau se harm ful int erf [...]

APPENDIX C : Legal Information 100 En vi ronmental inf ormation The product y ou have purchas ed cont ains extract ed natural res ources that have been used in the manufacturing process. T his prod uct may contain substa nces known to be hazardous t o the envir onment or to human he alth. T o prevent rel eases of ha rmfu l su bsta nces into the env[...]

AP P ENDI X D 101 S a fe t y I n fo r m a t i o n[...]

APPEND IX D: Safety Information 102 Important s af ety inf ormation Y our Gat ewa y sy st em is designed and te sted t o meet the late st standards for sa fe ty of information tec hnology equipmen t. Howe v er , t o ensure saf e use of this product, it is important that the saf ety instructions mark ed on the product and in the documentation ar e f[...]

103 Index Numerics 5.25 -inch dri ve locati on 2 A accessories safety precaut ions 102 ACPI runti me checkpoints 73 add-in card see card administ rator password 18 Adva nced menu BIOS Set up utili ty 52 B backplane 6 SAS/ SATA 6 backplanes insta lling 46 baseboard management controller 19 battery locati on 5 replacing 48 troubleshoot ing 65 beep co[...]

Index 104 Web addre ss 8 Web site 8 Gateway Systems Manager 17 H hard driv e indic ator 2 insta lling 29 LED indi cator 2 removing 29 troubleshoot ing 74 heat sin k insta lling 40 help tel ephone s upport 58 tuto ring 59 hot- swap backplane 6 backplan e, SAS/SA TA 6 backplanes 46 hard drives 2 , 29 power suppl y 43 hot- swap drive s insta lling 29 [...]

105 www.gateway.com insta lling 44 power suppl y insta lling 43 manageabil ity conne ctor 5 uninte rruptib le 11 powe r supply module adding 44 power-o n self-test 14 processo r heat sin k 40 insta lling 40 replacing 40 troubleshoot ing 75 R RAID drives insta lling 29 RAM see memory rear fan 3 recovering BIOS 53 BMC 56 removing CD or DVD dri ve 27 [...]

Index 106 video 75 turning off server 14 turning on server 13 type c odes sensor 63 U uninte rruptib le po wer supp ly (UPS) 11 upda ting t he BIOS 52 UPS 11 USB ports inter n al co nnector 5 locati on 2 , 3 user pa ssword 18 V VGA port 3 W Web site Gateway 8[...]

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