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Gateway EC58 manual

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Table of contents for the manual

  • Page 1

    ® Gateway EC54/EC58 SERVICE GUIDE[...]

  • Page 2

    Revision History Please refer to the table below for th e upda tes made on the Gateway EC58 service guide. Copyright Copyright © 2009 by Gateway In corporated. All rights reserved. No p art of this publication may be reproduced, transmitted, transcribed, stored in a retral system, or trans lated into any language or computer language, in any form [...]

  • Page 3

    CHAPTER 1 1 System Specifications • Preface • Features • System Block Diag ram • Board Layout • Notebook Product Tour • Hardware Specificatio ns and Configurations[...]

  • Page 4

    CHAPTER 1: System Specificati ons 2 Preface Conventions The following conven tions are used in this manual: General Information Before using this information and th e product it supports, please read the following general information. 1 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decid ed for G[...]

  • Page 5

    www.gateway. com 3 Features Below is a brief summary of the computer’s many fact ures: EC58 Specifications Operating System 1 • Genuine Windows ® 7 Home Premium 64-bit 2 Platform 1 • Intel ® Centrino ® 2 processo r technology, featuring: • Intel ® Core™ 2 Duo processor SU73 00/SU9400 (3MB L2 cache, 1.20/1.40 GHz, 80 0 MHz FSB, 10 W),s[...]

  • Page 6

    CHAPTER 1: System Specificati ons 4 Graphics 1 • ATI Mobility Radeon™ HD 4330 6 with up to 2 304 7 MB of HyperMemory™ (512 MB of de dicated DDR3 VRAM, up to 1792 MB of shared system memory), suppor ting Unified Video Decoder (UVD), OpenEXR High Dynamic-Range (HDR) technology, Shader Model 4.1, Microsoft ® DirectX ® 10.1 • Mobile Intel ® [...]

  • Page 7

    www.gateway. com 5 Communication • Video Conf erence 1 , featuring: • Integrated high-def video webcam, featuring 1280 x 800 resolution image capture • WLAN 1.3 : Intel ® Wireles s WiFi Link 510 0 802.11a/b/g/ Draft-N Wi-Fi CERTIFIED ™ network connection, featuring MIMO technology • WPAN 1 : Bluetooth ® 2.1+E DR (Enhanced Da ta Rate) ?[...]

  • Page 8

    CHAPTER 1: System Specificati ons 6 I/O Ports 1 • Multi-in-1 card reader • Three USB 2.0 ports • HDMI ™ port with HDCP support • External disp lay (VGA) port • Headphone/speaker/line-ou t jack with one jack supporting S/PDIF • Microphone-in jack • Ethernet (RJ-45) port • DC-in jack for AC adapter Software 14 • Gateway 3G Connect[...]

  • Page 9

    www.gateway. com 7 6 For models with discrete graphics. 7 For systems with 4 GB of system memor y. The total graphics memory visible to the OS is less than the ac tual size allocated fr om the physical memory installed and varies depe nding on the configuration under a 32-bit OS. 8 For models with integrated gr aphics. 9 Dolby ® is a registered tr[...]

  • Page 10

    CHAPTER 1: System Specificati ons 8 EC54 Specifications Operating system 1 • Genuine Wind ows ® 7 Home Premium 64-bi t 2 CPU/chipset 1 • Intel ® Pentium ® processor SU 4100 (2 MB L2 cache, 1.30 GHz, 800 MHz FSB, 10 W), supporting Intel ® 64 architecture • Intel ® Celeron ® p rocessor SU2300 (1 MB L2 cache, 1.20 GHz, 800 MHz FSB, 10 W), [...]

  • Page 11

    www.gateway. com 9 • 1280 x 960: 85/75/ 60 Hz • 1280 x 768: 85/75/ 60 Hz • 1280 x 720: 100/85 /75/60 Hz • 1024 x 768: 120/ 100/85/75/ 60 Hz • 800 x 600: 120/ 100/85/72/60 Hz • 640 x 480: 120/ 100/85/75/60 Hz • MPEG-2/DVD decoding • WMV9 (VC-1) and H.26 4 (AVC) decoding • HDMI ™ (High-Definition Multimedia Interface) with HDCP (H[...]

  • Page 12

    CHAPTER 1: System Specificati ons 10 • WWAN1, 11, 12 : UMTS /HSPA at 850/900/2100 MHz and quad-band GSM/GPRS/EDGE (850/900 /1800/1900 MHz) upgradeable to 7 .2 Mb/s HSDPA and 5.7 Mb /s HSUPA supportin g receiver diversity and equalizing at 2100 MHz (for 3 G models) • LAN: Gigabit Ethernet, Wake-on-LAN rea dy Privacy control • BIOS user, superv[...]

  • Page 13

    www.gateway. com 11 • Adobe ® Flash ® Player • Adobe ® Reader ® • Cyberlink ® PowerDVD ™ • Cyberlink ® Power2Go ™ • Google T oolbar ™ • Google ™ Setup • Microsoft ® Works with Office Home and Studen t 2007 Trial 14 • Norton ™ Online Backup • Norton Internet Security ™ 2009 T rial (60 d ays) • Oberon GameZone ?[...]

  • Page 14

    CHAPTER 1: System Specificati ons 12 In a continuing effort to improve the quality of our products, information in this document is subject to chan ge without notice. Images shown are only representations of so me of the configurations available fo r this model. Availability may vary depending on regio n. As a phenomenon known to thin-film transist[...]

  • Page 15

    www.gateway. com 13 System Block Diagram[...]

  • Page 16

    CHAPTER 1: System Specificati ons 14 Board Layout Top View Gateway EC58 M/B layo ut and connector locatio n Top view No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable C NTR 3 CN3 LVDS cable CNTR 4C N 4 K e y b o a r d C N T R 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN[...]

  • Page 17

    www.gateway. com 15 Bottom View Gateway EC58 M/B la yout and connector l ocation Bottom view No. Name Description 11 CN9 Battery CNTR 12 CN10 PCI-E socket 13 CN11 SIM card socket 14 CN12 PCI-E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 U18 South Bridge[...]

  • Page 18

    CHAPTER 1: System Specificati ons 16 Notebook Product Tour Front Compon ent Icon Descripti on Ventilation fan Helps cool internal components. Warning: Do not work with the note book resting on you lap. If the air vents ar e blocked, the notebook ma y become hot enough to har m your skin. Caution: Do not block or insert obje cts into these slots. If[...]

  • Page 19

    www.gateway. com 17 Left Component Icon Description Ethernet jack Plug an Ethernet network cable in to this jack. Plug the other end of the cable into a cable modem, DSL modem, or an Ethernet network jack. Ventilation fan Helps co ol internal components. Warning: Do not work wi th the notebook resting on you lap. If the air vents are blocked, the n[...]

  • Page 20

    CHAPTER 1: System Specificati ons 18 Right Compon ent Icon Descripti on USB port Plug a USB device (such as a diskette drive, flash drive, printer, scanner, camera, keyboa r d, or mouse) into this port. Opical drive Power con nector Plug the AC adapter cabl e into this connector. Kensington™ lock slot Secure your noteboo k to an object by connec [...]

  • Page 21

    www.gateway. com 19 Back Bottom Component Icon Description Battery Provid es power when the notebo ok is not plugged i nto AC power. Component Icon Description Battery Provides power wh en the note bo ok is not plugged in to AC power. Battery lock Slide to unlock the battery.[...]

  • Page 22

    CHAPTER 1: System Specificati ons 20 Ventilation slots and cooling fan Helps cool internal components. Warning: Do not work with the no tebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to ha rm your skin. Caution: Do no t block or insert o bje cts into these slots. If these slots are blocked, your noteboo[...]

  • Page 23

    www.gateway. com 21 Keyboard Area Component Icon Description Power button Press to tu rn the powe r on or off. You can also configure the power button for Sleep/Re sume mode. Speakers Left and right speake rs deliver stereo audio output. Keyboard Provides all the features of a full-sized, computer keyboa rd. Touchpad Provides all the funct ionality[...]

  • Page 24

    CHAPTER 1: System Specificati ons 22 LCD Panel Compon ent Icon Descripti on Webcam Use to let others see who th ey are communicating with when making VoIP calls. Microphone Use to talk through when maki ng Voice over Internet Proto- col (VoIP) calls.[...]

  • Page 25

    www.gateway. com 23 Hardware Specifications and Configurations Processor Second Level Cache System Memory Lan Interface Item Specification Processor pack ing uFCPGA Support Processor @ Launch ULV Centrino,PDC, ICPM, 10W CPU On-die L2 Cache Up to 6 MB FSB 1067 MHz TDP (Thermal) 10W Socket type BGA Item Specification North Bridge GS45 South Bridge IC[...]

  • Page 26

    CHAPTER 1: System Specificati ons 24 Wireless LAN Pointing Device Bluetooth Interface Hard Disk Drive Interface Item Specification Module Intel SP, 3rd 1 x 2 BGN/Y Interface Mini card (1) Antenna 2 Item Specification Glide Multi-touch to uch PAD Item Specification Module FOX_BRM_2.0 F/W T60H92 8.11 Antenna on board controller CSR Bluetooth module I[...]

  • Page 27

    www.gateway. com 25 Disks 1 1 1 or 2 2 Spindle speed (RPM) 5400 Performance Specification Buffer size 8 Interface SATA 1.0, Serial ATA Revisi on 2.6 Max. media transfer rate (disk-buffer, Mbytes/s) 3.0 G/S Data Transfer Rate (host-buffer, Mbytes/s) Ultra DMA mode-5 Ultra DMA modes 0 - 6 DC Power Requirement Voltage tolerance +5V ± 5% Item Specific[...]

  • Page 28

    CHAPTER 1: System Specificati ons 26 Performance Specification Buffer si ze 8 Interface SATA 1.0, Ser ial ATA Revision 2.6 Max. media transfer rate (disk-buffer, Mbytes/s) 3.0 G/S Data Transfer Rat e (host-buffer, Mbytes/s) Ultra DMA mode-5 Ultra DMA modes 0 - 6 DC Power Requirement Voltage tolerance +5V ± 5% Item Specification Vendor & mode l[...]

  • Page 29

    www.gateway. com 27 Max. media transfer rate (disk-buffer, Mbytes/s) 3.0 G/S Data Transfer Rate (host-buffer, Mbytes/s) Ultra DMA mode-5 Ultra DMA modes 0 - 6 DC Power Requirement Voltage tole rance +5V ± 5% Item Specification Vendor & model name WD WD1600BEVT-22ZCTO WD WD2500BEVT-22ZCT0 WD WD3200BEVT-22ZCT0 WD WD5000BEVT-22ZAT0 Capacity (MB) [...]

  • Page 30

    CHAPTER 1: System Specificati ons 28 Audio Interface LCD Panel Data Transfer Rat e (host-buffer, Mbytes/s) Ultra DMA mode-5 Ultra DMA modes 0 - 6 DC Power Requirement Voltage tolerance +5V ± 5% Item Specification Sound Codec (AVAP) Realtek ALC269 Internal Speaker 2 (1.5 Watt/) Internal Microph one Array MIC x 1 Sound Volume By Hot Key Item Specifi[...]

  • Page 31

    www.gateway. com 29 Card Slot WebCAM Keyboard Nominal input voltage VDD +3.3 typ. Typical power consumptio n (watt) TBD Weight (g) 315 max. Physical Size (mm) L W T 306.8 193.83 3.8 Electronical interface 1 channel LVDs Support color 262K colors (RGB 6-bit) Viewing Angle (degree) Horizontal: Right/Left Vertical: Upper/Lower Min. Typ. Max. Horizonta[...]

  • Page 32

    CHAPTER 1: System Specificati ons 30 I/O Button Software Item Specification Monitor (VGA) Yes HDMI Yes USB 3 Stereo Mic-in 1 SPDIF 1 RJ45 (Shielding) 1 SIM Sl ot 1 mini card socket (Full size) Full mini card (3G) x 1 & Half mini card (SP W LAN) x 1 Item Specification Power on / off (with Visiable LE D) 1 (mechanical, White) WLAN 1 (Orange, capa[...]

  • Page 33

    www.gateway. com 31 Power Management Battery Item Specification Controller ITE ITE8512F Interface LPC AC adapter (AVAP) 65W 1st Battery (AVAP) 6 cell 2.2 / 2.6 / 2.8 / 2.9 Item Specification Vendor & model name Battery SANYO AS-2009D 6cell AS09D 34 (5200mAH) Battery type Li-ion Pack capacity 5200mAH Number of battery cell 6 cell Normal voltage [...]

  • Page 34

    CHAPTER 1: System Specificati ons 32 Normal voltage 11.1V Charge voltage 12.9V Item Specification Vendor & model name Battery PANASONIC AS-2009D 6 cell AS09D 56 (5800mAH) Battery type Li-ion Pack capacity 5800mAH Number of battery cell 6 cell Normal voltage 11.1V Charge voltage 13V Item Specification Vendor & model name Battery SANYO AS-200[...]

  • Page 35

    www.gateway. com 33 Item Specification Vendor & model name Battery PANASONIC AS-2009D 6 cell AS09D51(4400mAH) Battery type Li-ion Pack capacity 4400mAH Number of battery cell 6 cell Normal voltage 11.1V Charge vol tage 12.6V Item Specification Vendor & model name Battery SIMPLO AS-2009D 6 cell AS09D7 1(4400mAH) Battery type Li-ion Pack capa[...]

  • Page 36

    CHAPTER 1: System Specificati ons 34 LED Status Indicator Security Features FAN Physical Characteristics Number of battery cell 6 cell Normal voltage 11.1V Charge voltage 12.6V Item Specification Power Status 1 (Blue / Orange fl ash) 1st Battery Status 1 (Blue / Orange) HDD 1 (Blue) Caps Lock 1 (Blue) Num Lock 1 (Blue) Wireless LAN 1 (Orange) Bluet[...]

  • Page 37

    www.gateway. com 35 Thickness (maximum) 23.3 ~ 28.9mm Weight (incl 1st Battery & super multi ODD) 1.8kg (3.96 lbs.) with 6-cell battery pack Item Specification[...]

  • Page 38

    CHAPTER 1: System Specificati ons 36[...]

  • Page 39

    Contents i Chapter 1: System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 40

    Contents ii Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii Removing the HDD and RAM . . . .[...]

  • Page 41

    iii www.gateway.c om Chapter 4: FRU (Field Replaceable Unit) List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliii Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliv Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 42

    Contents iv[...]

  • Page 43

    CHAPTER 3 v Replacing Notebook Components • General Information • Disassembly Procedure Flowchart • Disassembling the External Module[...]

  • Page 44

    CHAPTER 3: Replacing Notebook Co mponents vi General Information Tools Required This chapter contains ste p-by-step procedures o n how to disassemble the notebook computer Gate way EC58 for maintena nce and troubleshooting. To disassemble the compute r, you need the following tools: • Wrist grounding strap and condu ctive mat for preventing elect[...]

  • Page 45

    www.gateway. com vii Disassembly Procedure Flowchart The flowchart gives you a graphic representation on t he entire diassembly sequence and instructs you on the compo nents that need to be removed during servicing. For example , if you want to remove the system board , you must first remove the keyboard, then di sassemb le the inside assembly fram[...]

  • Page 46

    CHAPTER 3: Replacing Notebook Co mponents viii Removing the Battery Pack To remove the battery pack: 1 Release the battery lock. 2 Slide the battery latch then remove the battery. Removing the HDD and RAM 3 Remove 3 screws on the H DD cover and remove HDD. Note Battery has been highlighted with th e yellow circle as above image shows. Please detach[...]

  • Page 47

    www.gateway. com ix 4 Removing the screw on RAM cover and remove Both of RAM. Removing the Battery Removing the Battery 5 Remove the RTC batt ery Note RTC battery has been high lighted with yellow circle as abo ve image shows. Please detach the RTC battery and follow local regulations for disposal.[...]

  • Page 48

    CHAPTER 3: Replacing Notebook Co mponents x Removing the Keyboard 6 Disconnect 5 latches on the keyboard. 7 Remove the FFC behind the keyboard. 8 Remove Touch Pad FFC and lamp FFC. Removing FFC of Main Board 9 Use Tweezers to remove the rubber fo ot on the back of the notebook . There are 5 rubbe r foots.[...]

  • Page 49

    www.gateway. com xi 10 Remove all of the screws o n the back of the notebook . 11 Remove screws on the upper case.[...]

  • Page 50

    CHAPTER 3: Replacing Notebook Co mponents xii 12 Remove the dummy card. 13 Remove upper case and disconne ct the connection between the audio board and upper case. 14 Disconnect all of the FFC on the main board.[...]

  • Page 51

    www.gateway. com xiii 15 Remov e the FFC of the pane l and au dio board . 16 Remove the FFC of Bluet ooth and SSD board. 17 Remove the connector of camera and the FFC of card reader board.[...]

  • Page 52

    CHAPTER 3: Replacing Notebook Co mponents xiv Removing Wireless Card and Thermal Module 18 Release wireless sc rew and line a nd re move wireless card . 19 Release the screws of fan and take it of f.[...]

  • Page 53

    www.gateway. com xv 20 Loose 4 screws and remove it. Removing the Main Board 21 Remove connection CRT bo ard and USB board.[...]

  • Page 54

    CHAPTER 3: Replacing Notebook Co mponents xvi 22 Remove the main board after loosing these 2 screws. 23 Remove DC in connector and re move the whole main board . 24 Remove 4 screws on the thermal pipe and remove it.[...]

  • Page 55

    www.gateway. com xvii Removing I/O Board and Panel 25 Remove 7 screws on th e bezel. 26 Release connection of audio board and panel and remove the panel.[...]

  • Page 56

    CHAPTER 3: Replacing Notebook Co mponents xviii 27 Loose 2 screws on SSD boa rd and remove it. 28 Loose 2 screws on the C ard Reader board and remove it.[...]

  • Page 57

    www.gateway. com xix 29 Loose 2 screws on audio boa rd and remove it. 30 Remove 3 screws on VGA board and remove it. 31 Remove 3 screws on USB boa rd and remove it. Note Replace th e USB Board need to flas h new UUID.[...]

  • Page 58

    CHAPTER 3: Replacing Notebook Co mponents xx Disassembling the LCM Module 32 Remove 4 bezel mylar. 33 Release 4 LCM screws under the mylar. 34 Remove the bezel. 35 Remove 4 steal parts to take off panel. 36 Remove LCM cable on the back o f panel.[...]

  • Page 59

    www.gateway. com xxi Disassembling the External Module Disassembling the HDD Module 1 Remove the 4 screws from both sides of HDD and divide them.[...]

  • Page 60

    CHAPTER 3: Replacing Notebook Co mponents xxii[...]

  • Page 61

    CHAPTER 4 xxiii Troubleshooting • Diagnosing Problems • System Check Procedures • Power-On Self-Test (POST) Error Message • Index of Error Messages • InsydeH2O BIOS Beep Codes • Index of Symptom-to -FRU Error Message • Intermittent Problems • Undetermined Problems[...]

  • Page 62

    CHAPTER 4: Troubleshooting xxiv Diagnosing Problems Use the following pr ocedure as a guide f or computer problems. 1 Obtain the failing symptoms in as much detail as poss ible. 2 Verify the symptoms by attempting to re-create the failure by running the diagnostic test o r by repeating the same ope ration. 3 Use the following table with the veri fi[...]

  • Page 63

    www.gateway. com xxv 3 Follow the instructions in the message window. If an error occurs with the intern al di skette drive, rec onnect the diskette on the system board. If the error still remains: 4 Reconnect the external diskette drive/DVD-ROM module. 5 Replace the exte rnal diskette dr ive/CD-ROM module. 6 Replace the main b oard. External CD-RO[...]

  • Page 64

    CHAPTER 4: Troubleshooting xxvi Memory Check Memory errors might stop s ystem operations, show error messages on the screen, or hang the system. To test the memory: 1 Boot from the diagnostics disk ette and start the diagnostics program. (please refer to main board) 2 Go to the diagnostic memory in the test items. 3 Press F2 in the test items. 4 Fo[...]

  • Page 65

    www.gateway. com xxvi • If the operational charge does not work, see “Check the Battery Pack” on page xxvii . Check the Battery Pack To check the battery pack using soft ware: 1 Check out the Power Ma nagement in control p anel. 2 In Power Meter, confirm that if the parameters sh own in the screen for Current Power Source an d Total Ba ttery [...]

  • Page 66

    CHAPTER 4: Troubleshooting xxvi After you use the touchpad, t he pointer drifts on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpa d pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement st ops in a short period of t[...]

  • Page 67

    www.gateway. com xxix Error Message List 110 System disabled. Incorrect password is specified. <No error code> Battery critic al LOW. In this situation BI OS wi ll issue 4 sho rt beeps, then s huts the system down. No message will show. <No error code> Thermal critical HIGH. In this situation BIOS shuts the syste m down. No message will[...]

  • Page 68

    CHAPTER 4: Troubleshooting xxx Previous boot incomplete - Default configur ation used ■ Run “Load Default Settings” using the BIOS Setup Utility, then reboot the notebook. ■ Test or replace the RTC battery. ■ Test or replace the system boa rd. Memory size found b y POST differed from CMOS ■ Run “Load Defau lt Settings” us ing the BI[...]

  • Page 69

    www.gateway. com xxxi No-beep Error Message List No-beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is blank. ■ Test the power source (battery pa ck and power adapter). See “Power Syste m Check” on page xxvi. ■ Make sure that every connector is connected tightly and c orrectly. ■ Reconnect the DIMM[...]

  • Page 70

    CHAPTER 4: Troubleshooting xxxi InsydeH2O BIOS Beep Codes Code Beeps POST Routi ne Description 02h Verify Real Mode 03h Disable Non-Maskable Inter rupt (NMI) 04h Get CPU type 06h Initialize sys tem hardware 08h Initialize c hipset with in itial POST valu es 09h Set IN POST flag 0Ah Initialize C PU registers 0Bh Enable CPU cache 0Ch Initialize c ach[...]

  • Page 71

    www.gateway. com xxxi 2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus 2Fh Enable cache before sys tem BIOS shadow 30h 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus 32h Test CPU bus-clock frequency 33h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3Ah Autosize cache 3Ch[...]

  • Page 72

    CHAPTER 4: Troubleshooting xxxi 66h Configure ad vanced cach e registers 67h Initialize M ulti Processo r APIC 68h Enable external and CPU caches 69h Setup System Managem ent Mode (SMM) area 6Ah Display external L2 cache size 6Bh Load custom de faults (opt ional) 6Ch Display shadow-area message 6Eh Display possible high address for UMB recovery 70h[...]

  • Page 73

    www.gateway. com xxxv 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Mu lti Process or table 98h 1-2 Search for option ROMs. One long, tw o short beeps on checksum failure. 99h Check for SMART drive (optiona l) 9Ah Shadow opti on ROMs 9Ch Set up Power Manageme nt 9Dh Initialize security engi ne (optional) 9Eh Enable hardwa[...]

  • Page 74

    CHAPTER 4: Troubleshooting xxx C2h Initialize er ror logging C3h Initialize error display function C4h Initialize sys tem error handl er C5h PnPnd du al CMOS (optional ) C6h Initialize n otebook do cking (optio nal) C7h Initia lize notebook docking l ate C8h Force check (optional) C9h Extended c hecksum (optio nal) D2h Unknown interrupt Code Beeps [...]

  • Page 75

    www.gateway. com xxxv Index of Symptom-to-FRU Error Message LCD-Related Symptoms F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segm ent F7h Boot to Full DOS Symptom / Error Action in Se quence ■ The LCD backlight doesn't work. ■ The LCD is too dark. ■ The LCD bright ness cannot be adjusted. ■ The LCD contrast ca[...]

  • Page 76

    CHAPTER 4: Troubleshooting xxx Indicator-Related Symptoms Power-Related Symptoms PCMCIA-Related Symptoms Memory-Related Symptoms Sympt om / Er ror Action in Sequence Indicator inco rrectly re mains off or on, but system runs correctly. ■ Reconnect the inverter board. ■ Test or replace the inverter board. ■ Test or replace the system board. Sy[...]

  • Page 77

    www.gateway. com xxxi Speaker-Related Symptoms Power Management-Related Symptoms Peripheral-Related Symptoms Symptom / Error Action in Se quence In Windows, mult im edia programs, no sound comes from the compute r. ■ Reinstall the audi o driver. ■ Test or replace the speakers . ■ Test or replace the system board. The internal speakers make no[...]

  • Page 78

    CHAPTER 4: Troubleshooting xl Keyboard/Touchpad-Related Symptoms Modem-Related Symptoms USB does not work correctly. ■ Test or replace the system board. Printer problems. ■ Ensure the “Parallel Port” in the “O nboard Devices Configurati on” of BIOS Setu p Utility is set to Enabled. ■ Onboard Devices Configuration. ■ Run the printer [...]

  • Page 79

    www.gateway. com xli Intermittent Problems Intermittent system hang problems can be caused by a variety of rea sons that have nothing to do with a har dware defect, such as cosmic ra diation, electrostatic discharge, or software errors. FRU replacement sho uld be considered only when a recurring problem exists. When analyzing an int ermittent probl[...]

  • Page 80

    CHAPTER 4: Troubleshooting xlii • If the problem does not recur, reconne ct the removed devices one at a time until you find the f ailing FRU. • If the problem remains, replace th e fo llowing FRUs one at a time: • System board • LCD assembly Important Do not replace a non-defective FRU.[...]

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    CHAPTER 6 xliii FRU (Field Replaceable Unit) List • Introduction • Exploded Diagram • Gateway EC58 FRU List[...]

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    CHAPTER 6: FRU (F ield Replaceab le Unit) Li st xliv Introduction This chapter gives you the FRU (Field Replaceable Unit) list ing in global configurations of Gateway EC58. Refer to th is chapter whenever ordering for parts to repair or for RMA (Ret urn Merchandise Authorization). Please note that W HEN ORDERING FRU PARTS, you shoul d check the mos[...]

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    www.gateway. com xlv Exploded Diagram[...]

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    CHAPTER 6: FRU (F ield Replaceab le Unit) Li st xlvi[...]

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    www.gateway. com xlvii[...]

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    CHAPTER 6: FRU (F ield Replaceab le Unit) Li st xlvii[...]

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    www.gateway. com xlix[...]

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    CHAPTER 6: FRU (F ield Replaceab le Unit) Li st l Gateway EC58 FRU List Category Part Name and Description Gateway Part No. ACCESORY WIRELESS ANTENNA LEFT 50.WEK0N.007 WIRELESS ANTENNA RIGHT 50.WEK0N.006 WIRELESS ANTENNA RIGHT NON 3G 50.WEK0N.010 WIRELESS ANTENNA LEFT NON 3G 50.WEK0N.011 ADAPTER ADAPTER DELTA 65W 19V 1 .7X5.5X11 YELLOW ADP-65JH DB [...]

  • Page 89

    www.gateway. com li BATTERY BATTERY PANASONIC LI-ION 3S2P PANASONIC 6 CELL 5800MAH MAIN COMMON W/ HALOGEN FREE BT.00605.038 BATTERY SANYO AS-2009D LI-ION 3S2P SANYO 6 CELL 5600MA H MAIN COMMON W/ HALOGEN FREE BT.00603.080 BATTERY SIMPLO AS-2009D LI-ION 3S2P SAMSUNG 6 CELL 5600MAH MAIN COMMON ID : AS09D70 W/ HALOGEN FREE BT.00607.082 BATTERY SANYO A[...]

  • Page 90

    CHAPTER 6: FRU (F ield Replaceab le Unit) Li st lii BOARD LAN INTEL WLAN 512AN_HMWG SHIRLEY PEAK 5100 MM#895373 KI.SPH01.003 LAN INTEL WLAN 512AG_HMWG SHIR LEY PEAK 5100 MM#897072 KI.SPH01.005 Liteon Wireless LAN Atheris HB93 1x2 BGN (HM) WN6602 AH NI.23600.051 Foxconn Wire less LAN Atheros HB93 1x2 BGN (H M) NI.23600.046 Foxconn Wire lss LAN Ather[...]

  • Page 91

    www.gateway. com liii TOUCH PAD BUTT ON BOA RD 55.WEK0N.004 LED BOARD 55.PCR0N.001 SSD TRANSFER BOARD 55.PCR0N.005 CABLE POWER CORD 3PIN USA 27.AAMVN.001 POWER CORD 3PIN EUR 27.AAMVN.002 POWER CORD 3PIN SOUTH A FRICA 27.AAMVN.008 POWER CORD 3PIN DENMARK 27.AAMVN.010 POWER CO RD ISRAEL 27.AAMVN.011 POER CORD 3PIN ITALIAN 27.AAMVN.009 POWER CORD 3PIN[...]

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    CHAPTER 6: FRU (F ield Replaceab le Unit) Li st liv D-SUB SIGNAL CABLE 50.WEK0N.003 AUDIO BOARD CABLE 50.WEK0N.004 AUDIO BOARD CABLE 50.WEK0N.005 CARD READER BOAR D CABLE 50.PCR0N.003 SSD TRANSFER BOARD C ABLE 50.PCR0N.005 LED BOARD CABLE 50.PCR0N.001 TOUCHPAD BUTTON BOARD CABLE 50.PCR0N.002 TOUCHPAD CABLE 50.PCR0N.009 LED LCD CABLE 50.WEK0N.008 Ca[...]

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    www.gateway. com lv CCD CABLE 50.WEK0N.009 CAMERA CCD 1.0M SUYIN CN1014-S36D-OV05-R LAVENDER_G 57.PCR0N.001 CASE / COV ER / BRAC KET ASSE MBLY MINI PCI CARD BRACKET 33.WEK0N.001 TOUCHPAD BUTTON BOARD BRACKET 33.WEK0N.002 LED LENS 42.WEK0N.001 HDD COVER 60.WEK0N.001 Category Part Name and Description Gateway Part No.[...]

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    CHAPTER 6: FRU (F ield Replaceab le Unit) Li st lvi DIMM COVER 60.WEK0N.002 DUMMY CARD 42.PCR0N.003 UPPER CASE GW 60.WEK0N.003 LOWER CASE 60.WEK0N.005 HDD CONNECTOR 20.PCR0N.001 HDD BRACKET 33.WEK0N.003 Category Part Name and Description Gateway Part No.[...]

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    www.gateway. com lvii LCD COVER 13.3" GW 60.WEK0N.007 LCD BEZEL 13.3" W/CCD HOLE 60.WEK0N.008 LCD HINGE COVER RIGHT 60.WEK0N.009 LCD HINGE COVER LEFT 60.WEK0N.010 LCD HINGE CAP 60.WEK0N.011 LCD HINGE LEFT 33.WEK0N.004 Category Part Name and Description Gateway Part No.[...]

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    CHAPTER 6: FRU (F ield Replaceab le Unit) Li st lviii LCD HINGE RIGHT 33.WEK0N.005 HDD / SSD HDD SEAGATE 2.5" 5400RPM 160GB ST9160310AS CROCKETT SATA LF F/W:0303 KH.16001.034 HDD TOSHIBA 2.5" 5400RPM 160GB MK1655GSX LIBRA SATA LF F/W: FG011J KH.16004.006 HDD HGST 2.5" 5400RPM 160GB HTS545016B9A3 00 PANTHER B SATA LF F/W:C60F KH.16007[...]

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    www.gateway. com lix FLASH DISK INTEL SSD NAND 80GB SSDSA2MH080G1 LF Z-HEIGHT 9.5MM KF.0800N.005 FLASH DISK SAMSUNG SSD NAND 32GB MMCR E32GSMPP-MVA LF KF.0320B.001 HEATSINK THERMAL MODULE WITH FAN 60.WEK0N.006 KEYBOARD Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standa rd 86KS Black US International KB.I140G.083 Keyboard GATEWAY GP-4T Black SJV4[...]

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    CHAPTER 6: FRU (F ield Replaceab le Unit) Li st lx Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black US International w/ Hebrew KB.I140G.084 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black UK KB.I140G.082 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Thailand KB.I140G.080 Keyboard GATEWAY GP-[...]

  • Page 99

    www.gateway. com lxi MAIN BOARD Mainboard SJM31_MS EC58/34_EBBFS LF SU9400 G S45 + ICH9M UMA MB.WEK0B.001 Mainboard SJM31_MS EC58/34_ENBFS LF SU 3500 GS45 + ICH9M UMA MB.WEK0B.002 MEMORY MEMORY MICRON SO-DIMM DDRIII 1066 1 GB MT8JSF12864HY-1G1D1 LF 64*16 0.07UM KN.1GB04.003 MEMORY ELPIDA SO-DIMM DDRIII 10 66 1 GB EBJ11UE6BAU0-AE-E LF 64*16 0.07UM K[...]

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    CHAPTER 6: FRU (F ield Replaceab le Unit) Li st lxii AL FOIL 47.WEK0N.002 SCREW SCREW M2.5*4.5 NI PATCH 86.WEK0N.001 SCREW M2.0*3 NI PATCH 86.WEK0N.002 SCREW-I30035M HARDEN 86.PCR0N.003 SCREW M2.0 5.0MM CROSS BNI PATCH 86.PCR0N.004 SCREW M2*3 PATCH 86.PCR0N.005 SPEAKER SPEAKER 23.WEK0N.002 Category Part Name and Description Gateway Part No.[...]

  • Page 101

    CHAPTER 5 lxiii Connector Locations • Top View • Bottom View[...]

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    CHAPTER 5: Connector Location s lxiv Top View Gateway EC58 M/B layo ut and connector locatio n Top view No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable C NTR 3 CN3 LVDS cable CNTR 4C N 4 K e y b o a r d C N T R 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio boar[...]

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    www.gateway. com lxv Bottom View Gateway EC58 M/B la yout and connector l ocation Bottom view No. Name Description 11 CN9 Battery CNTR 12 CN10 PCI-E socket 13 CN11 SIM card socket 14 CN12 PCI-E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 U18 South Bridg[...]

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    CHAPTER 5: Connector Location s lxvi[...]

  • Page 105

    APPENDIX A lxvii Model Definition and Configuration[...]

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    APPENDIX A: Model Definit ion and Configurat ion lxvii Model ENBFS-354G50n ENBFS-354G32n ENBFS-354G32n RO EMEA Country Spain Gateway Part No. LX.BAQ0X.001 LX.BAN0X.002 LX.BAN0X.001 Description ENBFS-354G50n VHP32BTES1 M92LP5 12Ckk_V38 2*2G/500_L/BT/6L2.8/ 5R/CB_n2_1.0D_HG_ES54 BUTTERFLY_S-FC-160SP ENBFS-354G32n VHP32BTES1 UM ACkk8 2*2G/320/BT/6L2.8[...]

  • Page 107

    APPENDIX C lxix Online Support Information[...]

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    APPENDIX C: Online Support Information lxx This section describes online t echnical support services available to he lp you repair your Gateway noteboo k. If you are a distributor, dealer, ASP, o r TPM, please refer your technical q ueries to your local Gateway branch office. Gateway branch offices and Re gional Business Units may access our websit[...]

  • Page 109

    lxxi Index B battery locating 19 BIOS Utility lxxx boot lxxxix exit xc flash utility xci navigating lxxxi security lxxx v Board Layout bottom view 15 top view 14 C cable lock 18 connections digital camera 17 , 18 HDMI (TV) out 17 keyboard 17 , 18 mouse 17 , 18 printer 17 , 18 scanner 17 , 18 USB 17 , 18 D digital camera USB port 17 , 18 DIMM module[...]

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    Index lxxii[...]

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    APPENDIX B lxxiii Test Compatible Components • Introduction • Microsoft® Window s® Vista Environment Test[...]

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    APPENDIX B: Test Compatible Components lxxi Introduction This notebook’s compatibility is tested and verified by Gateway’s internal testing department. All of its sys tem functions are tested under Windows ® XP Home, Windows ® XP Pro and Windows ® Vista environment. Refer to the following lists for components, adapt er cards, and peripherals[...]

  • Page 113

    www.gateway. com lxxv Battery Battery SANYO AS-20 09D Li-Ion 3S2P SANYO 6 cell 5200 mAh Main COMMON ID:AS09D34 Battery SANYO AS-2009D Li-Ion 3S2P SANYO 6 cell 5600mAh Main COMMON ID:AS09D36 Battery SIMPLO AS-2009D Li-Ion 3S 2P SA MSUNG 6 cell 5600mAh Main COMMON ID : AS09D70 Battery PANASONIC Li-Ion 3S2P PANASONIC 6 cell 5800mAh Main COMMON ID:AS09[...]

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    APPENDIX B: Test Compatible Components lxxv Memory Memory MICRON SO-DIMM DDRIII 1066 1 GB M T8JSF12864HY-1G1D1 LF 64*16 0.07um Memory ELPIDA SO-DIMM DDRIII 10 66 1 GB EBJ11UE6BAU0 -AE-E LF 64*16 0.07um Memory SAMSUNG SO-DIMM DDRIII 106 6 1 GB M471B2873EH1-CF8 LF 64*16 0.055um Memory HYNIX SO-DIMM DDRIII 10 66 1 GB HMT112S6AFP6C-G7N0 LF 64*16 0.065u[...]

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    [...]

  • Page 116

    MAN GATEWAY SVC GDE R1 09[...]

  • Page 117

    CHAPTER 2 lxxix System Utilities • BIOS Setup Utility • BIOS Flash Utility[...]

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    CHAPTER 2: System Utilities lxxx BIOS Setup Utility The BIOS Setup Utility is a hardwar e configuration program built into your notebook’s BIOS (Basic Input/Output System). Your computer is alrea dy properly configured and opt imized, and you do not need to run this utility. Ho wever, if you encounter configurat ion problems, you may need to run [...]

  • Page 119

    www.gateway. com lxxx Invoking BIOS Setup Utility The setup function ca n only be invoked by pres sing F2 when “Press <F2> to enter Setup” message is p rompted on the bottom of scr een during POST. The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 5 parts as follows: • Info[...]

  • Page 120

    CHAPTER 2: System Utilities lxxx Parameter Description CPU Type This field shows the CP U type of the system. CPU Speed This field shows th e CPU speed of the syste m. HDD0 Model Name This field shows the model name of HDD insta lled on primary master. HDD0 Serial Number This field dis plays the serial number of HDD installd on primary master. HDD1[...]

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    www.gateway. com lxxx Main The Main screen displays a summary of your compu ter hardware information, and also includes basic setup p arameter. It allows the user to specify standard IBM PC AT system parameters. The table below describe s the parameters in this screen. Settings in boldf ace are the default and suggested parameter set tings. Importa[...]

  • Page 122

    CHAPTER 2: System Utilities lxxx Quiet Boot Determi nes if Customer Logo will be displ ayed or not; shows Summary Screen is disabled or enabled. Enabled: Customer Logo is displayed, and Summary Screen is disabled. Disabled: Customer Logo is not displ ayed, and Summary Screen is enable. Option: Enabled or Disabled Network Boot Enables, disables the [...]

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    www.gateway. com lxxx Security The Security screen contains parameters that help safeguard and protect your computer from unautho rized use. The table below describe s the parameters in this screen. Settings in boldf ace are the default and suggested parameter set tings. . Parameter Description Option Supervisor Password Is Shows the setting of the[...]

  • Page 124

    CHAPTER 2: System Utilities lxxx Setting a Password Follow these steps as you se t the user or the superviso r password: 1 Use the w andy keys to highlight the Se t Supervisor Password parameter and press the e ke y. The Set Supervisor Pass word box appears: 2 Type a password in the Enter New Password field. The password length cannot exceed 8 alph[...]

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    www.gateway. com lxxx 4 If desired, you can opt to enable the Password on boot pa rameter. 5 When you are done, p ress u to save the c hanges and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1 Use the w and y keys to highlight the Set Super visor Password parameter and press the e key. The Set Passw ord box appears: 2 Type t[...]

  • Page 126

    CHAPTER 2: System Utilities lxxx If the verification is OK, the screen will display as following: The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you t he Setup Warning. If the new password and confir m new password strings do not match, the [...]

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    www.gateway. com lxxx Boot This menu allows the user to d ecide the order of boot device s to load the operating system. Bootable devices inclu des diskette drive in module bay, the onboard hard disk drive and the CD-ROM in module ba y.[...]

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    CHAPTER 2: System Utilities xc Exit The Exit screen contains parameters that help safeguard and protect your computer from u nauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes Exit Discarding Changes Exit utility wi thout savi ng setup data to C[...]

  • Page 129

    www.gateway. com xci BIOS Flash Utility The BIOS flash memory updat e is required for the following conditions: • New versions of system pr ograms. • New features or op tions. • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. Follow the steps below to run the Phlash: 1 Prepare a bootable d[...]

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    CHAPTER 2: System Utilities xcii[...]