Gateway GM5684E manual

® REFERENCE GUIDE 8513016.book Page a Wednesday, April 16, 2008 12:01 PM[...]

8513016.book Page b Wednesday, April 16, 2 008 12:01 P M[...]

i Chapter 1: About This Reference . . . . . . . . . . . 1 About thi s guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessi ng the o nline User Guide . . . . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contac t inform ation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Microso ft Certifi[...]

Contents ii Creating disc s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Using t he memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . 28 Memory card t ypes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Using a mem ory card . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

www.gatewa y.com iii Using B igFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Managing hard driv e space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Checking hard dri ve space . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Deleting unne cessary files . . . . . . . . . . . . . . [...]

Contents iv Recoveri ng pre-instal led software and drivers . . . . . . . . 95 Return ing to a previ ous system c ondition . . . . . . . . . . . . 96 Retur ning y our syst em to it s fac tory co ndit ion . . . . . . . 97 Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Befor e call ing Gat eway Customer [...]

CHAP TER 1 1 About T his R ef erence • About this guide • Acces sing the online User Guide • G a tewa y c o n t a ct i n fo rm a t i o n • Micr o sof t C ertif icat e of Aut hentic ity • For m o re i n forma tio n 8513016.book Page 1 Wednesday, April 16, 2 008 12:01 P M[...]

CHAPTER 1: About This Reference 2 About t his guide Th is guide in clude s inf or mation and mai nten ance inst ruc tions that ar e spec ific t o y our model of Gat ew a y computer . Some ill ustrat ion s in this guid e m ay look di ff eren t tha n your computer becaus e hardw are options and port locations may v ary . F or all ot her comput er inf[...]

www.gatewa y.com 3 Mic r o s of t C er tificat e of Au th e n t i cit y Th e Micr os oft C ert ificat e of Aut hentic ity label f ound on t he back or side of your comput er includes the produc t k e y code f or y our op erating sy st em. If y ou e v er r einstall Win dow s fr om the installation DVD , you will need to ent er the se numbers to ac t[...]

CHAPTER 1: About This Reference 4 8513016.book Page 4 Wednesday, April 16, 2 008 12:01 P M[...]

CHAP TER 2 5 Checking Out Y our Co m p u te r • Fro n t • Back 8513016.book Page 5 Wednesday, April 16, 2 008 12:01 P M[...]

CHAPTER 2 : Checking Out Your Computer 6 Fro n t Me m or y c a rd rea d er DVD/C D drive Micr ophone j ack Pow er b u tton / power indica tor DVD/CD drive (optional ) Headphone jac k IEEE 1 3 9 4/ FireWi re™ po r t USB p or ts Vide o ja ck ( opt io na l) Audio left jack (optional ) Au di o ri ght j ack (optional ) Remo v able har d dri ve (option[...]

www.gatewa y.com 7 Com ponen t Icon Des cript ion Mem ory c ar d read er Inse rt a mem ory card from a digi ta l ca me ra, MP3 pla y er , PD A, cellular t ele phone , or othe r dev ice into the memor y card reader . Optical disc dri v e U se this dri ve t o li ste n to a udio CDs, install game s and pr ograms, w at ch DVDs, and st ore lar ge file s[...]

CHAPTER 2 : Checking Out Your Computer 8 Bac k Important Y ou r comput er’ s hardw are options and port locations ma y va ry fr om this illu stration. Componen t Icon Descri ptio n Vo l ta ge sw i tc h The swit c h is pr ese t at th e fac t ory . Mak e sure th at thi s i s set to the co rrect volt ag e for you r a re a . P ow er connec t or Plug [...]

www.gatewa y.com 9 US B ports Plug USB ( Univ er sal Serial Bus) de vic es (such as a U SB pri nt er , scanner , camer a, k e yboar d, or mo use ) int o the se por ts. F or more informa tio n, se e “Instal ling a print er , scann er , or other de v ice” on pa ge 3 1 . S/P DIF output jac k (optional) Plug a n optical ca ble fr om an am plifier o[...]

CHAPTER 2 : Checking Out Your Computer 10 Rea r sp e a ker j ac k (black plug) Plug y our r ear right and lef t speak ers in to this jack. F or mor e inf orm ation, see “Co nfiguring t he audi o jacks” o n page 3 1 . Audio input (Line i n) jack (bl ue plug) -OR - Side speak er jack This jack is u ser c onfigur able f or one of the f ollo wing: [...]

CHAP TER 3 11 Set ting Up and Get ting Start ed • W orking saf el y and comf ortabl y • Prepar ing po w er connec tions • C onnec ting t o a br oadband modem or net work • C onnec ting a dia l-up modem • Starting y our c omput er • T urning of f y our comput er • R e starting (r ebooting) y our comput er • Usi ng th e k e ybo ar d ?[...]

CHAPTER 3: Setti ng Up and Getti ng Started 12 W orking saf el y and comf or tabl y Bef ore using your computer , follow the se general gui delines f or se tting up a saf e and comf orta ble work area and a v oiding discomf ort and str ain: • K eep hands and arms parallel to t he floor . • Adjust t he sc reen so i t is perpendicular t o y our l[...]

www.gatewa y.com 13 R educ i ng e y e str ain Sunlight or bright indoor lighting shoul d not reflec t on the monitor sc reen or shine direc tly into y our e yes . • P osition t he compu t er desk and scr een so you can av oid glare o n your screen and lig ht shin ing directly into your e y es. R educe glar e b y installing sha des or c urtains on[...]

CHAPTER 3: Setti ng Up and Getti ng Started 14 Sit ting at y our comput er • Av oid bending, arc hing, or angling y our wrists. Mak e sure t hat the y are in a relaxed po sition when you type . • Do n o t s l ou ch for w a rd o r l e a n fa r ba ck . S it wi th yo u r b a ck str aig ht s o y our k nee s, hip s , and el bo ws f or m ri ght angl [...]

www.gatewa y.com 15 C heck ing the voltage sele c tio n The power s upply , a comp onent built int o you r computer , pro vide s power t o the s yst em board, add-in cards, and peripheral de vice s. The pow er supply’ s voltage selec tion for y our location is ty picall y set at the f ac tory , but you can change it to matc h the elec tric al ser[...]

CHAPTER 3: Setti ng Up and Getti ng Started 16 C onnec ting a dial-up modem Y our computer ma y hav e a 5 6K modem that y ou can use w ith a st a n d ard tel ep h o n e li n e to c on nect to t he I n te rn et or fa x documents. T o conn ect th e mod em: 1 Insert one end of the mo dem cable i nto t he mode m jack on the modem at the back of your co[...]

www.gatewa y.com 17 5 T o open your comput er ’s Start menu, click ( Start ). F r om t hat menu , y ou ca n ru n pr ogr ams and s ear c h f o r file s. Fo r more inf orm ation on using y our comput er’ s menus, see “U sing Window s” and “Cu st omizing Windo ws” in your online Use r G ui d e . W aking up y our comput er When y ou have no[...]

CHAPTER 3: Setti ng Up and Getti ng Started 18 T o p u t y o u r c o m p u t e r t o s l e e p : 1 C lick ( Start ), then click (power) . The computer save s your session and part ial ly shut s down to sa ve pow er . 2 T o “wak e” your computer , pre ss a k e y on the k e yboard or pres s the pow er butt on. If the computer remains in Sleep mod[...]

www.gatewa y.com 19 2 If your computer doe s not turn off , pres s and hold the pow er bu tt on until the computer turns of f (about fi ve seconds) , then pre ss it again t o turn t he computer back on. U sing t he k e y boar d Premi um multimedia k e y board f eature s The k e y board has s ev eral dif f erent type s of k ey s and but tons. Y our [...]

CHAPTER 3: Setti ng Up and Getti ng Started 20 Elit e multi media k e y boar d f eatur e s The k e y board has s ev eral dif f erent type s of k ey s and but tons. Y our ke y board also ha s status indicat ors th at show whic h k e yboa rd f eature is ac tiv e . Na vig ation k ey s P ress t hese ke ys to m ove the cur sor to the beginning of a li n[...]

www.gatewa y.com 21 Fea t ur e Icon Desc riptio n Slee p bu tton Pres s this butt on to activ ate y our computer’s Sleep (po wer -sa ving) mod e. Func tion ke y s Pres s these k e ys t o start program acti ons. Each pr ogram u se s diff er ent func tion k e y s f or diff erent purpose s. See the program doc umentatio n to f ind out mor e about th[...]

CHAPTER 3: Setti ng Up and Getti ng Started 22 U sing t he mou s e The mouse is a dev ice t hat controls the point er mo ve ment on the comput er displa y . This illu str ation show s the stan dard mouse . As you mo ve t he mouse , the point er (arro w) on the disp lay mov e s in the s ame direc tion. Y ou ca n use t he left and ri ght b uttons o n[...]

www.gatewa y.com 23 Y ou c an use the scrol l w he el on the mous e to mov e thr ough a docume nt. This feature is no t av ai lable in all program s. For mor e inf ormation about how t o adjust t he double-click speed, pointer speed, right -hand or left - hand co nfigurati on, and other mouse s etti ngs, see the “Cu st omizing” chapt er in y ou[...]

CHAPTER 3: Setti ng Up and Getti ng Started 24 U sing optical dr i v es Fea t ures Y our optical driv e has t he f ollowing basic components: L oading an optical disc T o insert an optica l disc: 1 Pre ss t he e ject bu tton on the optical disc dr iv e . 2 Pl ace the dis c in the tra y wit h the la bel f aci ng up. 3 Pr es s t he e jec t but to n t[...]

www.gatewa y.com 25 Identifyi ng optical driv e ty pe s Y our computer may contain one of the follo wing driv e ty pes. Pre ss t he dri ve’ s e jec t butt on, then L ook on t he f ront of the dri ve’ s dis c tr ay f or one or mor e of t he f ollow ing logo s: If y our optical dri ve has this logo... Y our driv e type is... Use y our dri v e f o[...]

CHAPTER 3: Setti ng Up and Getti ng Started 26 Pl ayi n g d i scs Pl ayi n g a C D A standard compact disc ( CD ) can hold an e ntire album of digital songs and can be pla yed on a CD play er or your computer’s CD driv e. Us e a musi c progr am or W indow s Media Pl ay er on y our computer t o: • Play mu si c CDs • Create MP3 m usic files fro[...]

www.gatewa y.com 27 Pl ayi n g a Bl u -ray D i s c Blu -ray Disc is a h igh -cap acity op tic al disc that ca n store much more dat a than a D VD. A dual-la yer Bl u-ray Disc can hold 5 0 GB of file s, about 2 3 hours of st andard-definition v ideo, or about nine hours of high-definition video. Blu-ra y Discs can be play ed on a Blu-r a y- comp ati[...]

CHAPTER 3: Setti ng Up and Getti ng Started 28 U sing t he memory card r e ader Y ou can us e the optional m emory card reader to transf er pic ture s f r om a d igit al c amer a to y our co mput er . Y ou c an a ls o us e the memory card reader t o transf er data betw een your compute r and a d e vice t hat use s memory cards, suc h as a PD A, MP3[...]

www.gatewa y.com 29 T o remo v e a memory ca rd: • Wa i t fo r t h e m e m o r y c a r d r e a d e r a c c e s s i n d i c a t o r to s to p blinking, t hen pull th e memory card out of the slot. Adju sting t he v olume Y ou can adjust v olume using y our speak ers’ controls or the Windo ws v olume controls. Y ou can also adjust t he volume of [...]

CHAPTER 3: Setti ng Up and Getti ng Started 30 2 C lick and drag the slider up to incr ease volume and dow n to d e cr ea se vo l u me. 3 T o mute the v olume , c lic k ( Mute ) . T o r est ore volume , click it aga in. 4 T o adj ust device volume lev els, click Mixer . Th e Vo lu me Mix er dialog box opens, w here you can click and drag sliders f [...]

www.gatewa y.com 31 C onf igur ing t he audio jac ks If the back of y our computer has fi ve audio jacks, the y are univ ersal jacks. T his means t hat t hey can be u sed f or more t han one purpos e. For ex ample , the blue jack on the computer can be a s t er eo in j ac k or a st er eo out jac k. T o u se t he aud io ja cks f or something other t[...]

CHAPTER 3: Setti ng Up and Getti ng Started 32 IEEE 1 39 4 and USB ports support plu g-and-pla y and hot -swap ping , wh ich mean s that you r comp uter will usually recogni ze suc h a de vice whene v er you plug it i nto t he appropri ate port. W hen you us e an IE EE 1 3 9 4 or US B dev ice f or the first time , y our computer w ill prompt you t [...]

CHAP TER 4 33 Upgr ading Y our C omput er • Pre venting static electr icity dis char ge • Opening th e ca se • Clos i n g t h e c as e • R eplac ing the color panel • Installing memory • Adding or re plac ing an optical disc dr i v e • Rep la cin g th e m em o r y c a rd re a d e r • Adding or r eplac ing a hard dri v e • R eplac [...]

CHAPTER 4: Upgradi ng Your Computer 34 Pr e v enting static elec tric ity dis c har g e The components inside y our computer are ex tremely sensitiv e t o static elec tri city , also kn own a s elec tro static dis char ge (ESD) . Bef ore o peni ng t he com put er c as e , f ollo w th es e gui deli nes : • We ar a groundin g wr ist strap (a v aila[...]

www.gatewa y.com 35 Opening t he cas e Y our compute r cas e pro vide s eas y acce ss t o int ernal components. R emo v ing the side panel T o remo ve t he side panel: 1 F ollow t he instr uc tions i n “Pre v enting stati c elec tric ity dischar ge” on page 34 . 2 Shut down y our compu ter , then disconnect t he power cord and modem, network, a[...]

CHAPTER 4: Upgradi ng Your Computer 36 R emo v ing the f r ont be z el To r e m o v e t h e f r o n t b e z e l : 1 R emov e th e side panel b y f ollow ing the instr uc tions in “Remo vi ng the side panel” on page 35 . 2 Pre s s the thr ee bez el r et ention tab s, the n swin g the lef t side of the bez el aw a y from t he compu t er and remov[...]

www.gatewa y.com 37 C lo sing t h e ca s e R eplac ing t he f r ont bez el T o rep lace the f ront bezel: 1 Slide the tabs on the righ t side of the bezel into the slots on the right side of the co mputer . 2 S wing t he lef t side of th e beze l in to in ser t the re leas e ta bs o n th e l e ft si d e of th e b eze l i nto th e s lo t s o n t he [...]

CHAPTER 4: Upgradi ng Your Computer 38 R eplac ing t he side panel T o rep lace the s ide panel: 1 Make sure that al l of the in ternal c abl es a re arra nge d inside the computer so the y will not be pinched when y ou close the computer . 2 Slide the side panel to w ard the fr ont of the computer until the back of the side panel is flush w ith th[...]

www.gatewa y.com 39 2 Press firm ly o n the lower le ft an d l ower ri ght p arts of the color panel t o releas e the panel f rom the f r ont bezel. Y ou should pres s the tw o points against the computer until y ou hear or f eel a clic k, which is the sound of the panel’ s inter nal loc king tabs unlocking. 3 S wing the bot t om of the panel aw [...]

CHAPTER 4: Upgradi ng Your Computer 40 4 Slide the tabs of t he new color panel up into t he slots on the f ront bez el. 5 Press firm ly o n the lower le ft an d l ower ri ght p arts of the color pan el to engage t he panel’ s int erna l lock ing tabs . Y ou should pre ss th e two points against the computer until you hear or f eel a click, w hic[...]

www.gatewa y.com 41 Installing memor y When y ou upgrade the comput er memory , mak e sur e that y ou install the cor rec t type of memory module f or you r comput er . Y our comp ut er use s DIMM memory . T o inst all or r epla ce DIM M memo ry: 1 R emov e th e side panel b y f ollow ing the instr uc tions in “Remo vi ng the side panel” on pag[...]

CHAPTER 4: Upgradi ng Your Computer 42 5 Align the notc hes on the new DIMM wit h the notche s on the memory module bank and pres s the module firml y into the bank. The tabs on the sides of the memory module should sec ure t he memory module aut omatically . When the module is secur e , you hear a cli ck . 6 Re place the side panel by f ollowi ng [...]

www.gatewa y.com 43 Addi ng or r eplac ing an opti cal dis c dr i v e T o add rep lace an optic al drive: 1 R emov e th e side panel b y f ollow ing the instr uc tions in “Remo vi ng the side panel” on page 35 . 2 R emov e t he fr ont bez el by f ollow ing th e instruc tions in “Remo ving the front bez el” on pag e 36 . 3 If y ou are instal[...]

CHAPTER 4: Upgradi ng Your Computer 44 6 R emov e the two dri ve r et ention scre w s. 7 Slide the dri ve f orwar d and out of the dri v e bay . 8 Slide the new driv e into t he driv e bay , lin e up the sc rew holes on t he driv e bay w ith the s cre w holes on t he driv e , then replace the two dr iv e ret ention scr ew s. 9 Re conne c t the dri [...]

www.gatewa y.com 45 R eplac ing t he memor y car d rea de r T o replace the me mory card reader: 1 R emov e th e side panel b y f ollow ing the instr uc tions in “Remo vi ng the side panel” on page 35 . 2 R emov e t he fr ont bez el by f ollow ing th e instruc tions in “Remo ving the front bez el” on pag e 36 . 3 Sl i d e th e top be ze l t[...]

CHAPTER 4: Upgradi ng Your Computer 46 5 Unplug the cab le from the back of the card reader , then slide the card reader tow ard the fr ont of your computer . 6 Slide t he ne w car d rea der int o place , then s ecur e it w ith the two s cre w s you remo ved pre v iousl y . 7 Plu g th e ca b l e i n to th e ca rd re a d er. 8 Pla c e th e to p b e [...]

www.gatewa y.com 47 Addi ng or r eplac ing a har d dr i v e T o add o r rep lace a har d drive: 1 R emov e th e side panel b y f ollow ing the instr uc tions in “Remo vi ng the side panel” on page 35 . 2 Disconnect and label all hard dri ve cables, noting their locations and orientation. (Y ou w ill reconnect the cables aft e r you instal l the[...]

CHAPTER 4: Upgradi ng Your Computer 48 4 Loo se n the c a pt ive th u m bscrew th a t se cu res th e ha rd dri ve cage to th e comp uter . (This sc re w cannot be re m ove d . ) 5 Remo ve t he hard driv e cage fr om the computer . 6 If you are r eplacing a dri ve , remo ve the scr ew s that secur e the hard driv e t o the hard driv e cage, then sli[...]

www.gatewa y.com 49 9 L ine up the tabs on the right side of the cage with the slots on the inside of the case , then slide the cage into the c ase. 10 Tighten the cage thumbscr ew , then plug the h ard driv e cage f an cable back int o t he s ys tem boar d. 11 Connec t the driv e cables. If you are replac ing a driv e, use you r no te s fro m St e[...]

CHAPTER 4: Upgradi ng Your Computer 50 4 Loo sen the four captiv e scre ws that secur e the h eat sink and fan assembly to the sy stem boa rd, then remove the as sembl y and place it on a stable surf ace wit h the f lat surf ace of the heat sink (the side with t he thermal grease) up. (The f our scr ew s cannot be c ompletel y re m ove d . ) 5 Pu s[...]

www.gatewa y.com 51 8 If this is a new heat sink, remo ve the str ip on the heat sink that covers t he g ra y thermal grease . If you are r e-usi ng a heat s ink , u se rub bing (is opr op y l) alcoh ol t o remo v e the old th ermal gr eas e , then re-appl y a small b e a d o f t h e r m a l g r e a s e ( a b ou t t h e s i z e o f a p e a ) t o t [...]

CHAPTER 4: Upgradi ng Your Computer 52 4 If you ar e replac ing an e xpansion ca r d, remov e the old car d. Y ou can slightl y see sa w the car d end-t o-end to loosen t he card, but do not bend the car d sidew a ys. 5 Install the new car d into the e xpansion slot. Y ou can slightly s eesa w the car d end-to-end to help insert the card, but do no[...]

www.gatewa y.com 53 T o rep lace th e batt ery: 1 R estart y our comput er . 2 During th e restar t, pres s and hold t he F1 key. T h e m a i n menu of the BIO S Setup utility opens. 3 Wr it e dow n all v alues in the menus and submenu s, then exi t fr om the utility . 4 Shut down y our compu ter . 5 R emov e th e side panel b y f ollow ing the ins[...]

CHAPTER 4: Upgradi ng Your Computer 54 9 Ma ke s ur e t h a t th e p os it ive (+ ) si d e o f th e n ew b a tte r y is facing up (usua lly the sid e tha t the batter y typ e an d model numbe r are e tc hed into), th en press t he batt ery into the socket until it sna ps into plac e. 10 Re place the side panel by f ollowi ng the instruc tions in ?[...]

www.gatewa y.com 55 6 Rem ove th e e i g ht sys te m b oa r d s crews . 7 L ift the s yst em board up and out of the case . 8 Align the ne w sy ste m board on the s cr ew hole s in the case , th en secure i t i nto the case wi th the screw s. 9 If your r eplacement syst em board does not include a proce ss or remov e the pr oces sor fr om the old s[...]

CHAPTER 4: Upgradi ng Your Computer 56 8513016.book Page 56 Wednesday, April 16, 2008 12:01 PM[...]

CHAP TER 5 57 Maintaining Y our Co m p u te r • Set ting up a maint enance s chedule • Caring f or y our comput er • C leaning y our comput er • Updating W indo w s • Using BigFix • Managing har d dri v e space • Sch eduling ma int enance tasks • Mo vi ng fr om y our old comput er 8513016.book Page 57 Wednesday, April 16, 2008 12:01[...]

CHAPTER 5: Maintaining Your Computer 58 Se t ting up a maint enance s c he dule Use t he f ollowing tabl e t o set up a r egula r maintenance schedu le. Cre ating s yst em reco v e r y dis cs Y ou should cr eate y our sy st em recov ery discs a s soon as pos sible . Fo r instruc tions, s ee “Crea tin g recover y di scs” on page 9 3 . Maint enan[...]

www.gatewa y.com 59 Car ing f or y our comput er T o extend t he li f e of your computer : • B e c a r e f u l n o t t o b u m p o r d r o p y o u r c o m pu t e r , a n d d o not put any ob jects on t op of it. The cas e , although strong, i s not made t o support e xtr a we ight. • When transporting y ou r computer , we recommend that you put[...]

CHAPTER 5: Maintaining Your Computer 60 C leaning y our comput er K eeping your comput er clean and the vents fr ee from du st helps k e ep y our computer perf orming at its best. Y ou ma y wan t to g at h e r th ese i te ms an d p u t to ge th e r a c o m p u te r cleaning kit: • A sof t, lint -f re e clot h • An aero sol can of air t hat has [...]

www.gatewa y.com 61 C leaning t he k e yboar d Y ou should occasionally clean the k e y board to r emov e dust and lint trapped under the ke y s. T o c lean the k e ybo ard: 1 Us e an aero sol ca n of air wit h a narr ow , straw -lik e ex tension t o remov e dust and lint trapped under the key s . 2 If y ou spill liquid on the k e yboar d, turn off[...]

CHAPTER 5: Maintaining Your Computer 62 C leaning optical dis c s Optical disc s (CDs, D VDs, and Blu-ray Discs) ge t dirty f rom fr equent hand ling. T o clean an opt ica l disc : 1 Wip e fr om the cent er t o the ed ge , not around in a c irc le , using a pr oduct made especi ally f or the purpos e. Updating W indo w s Windo ws Updat e helps you [...]

www.gatewa y.com 63 U sing BigF ix BigFix monit ors y our computer f or problems and c onflic ts. It aut omaticall y gat hers inf ormation about the lat e st bugs, sec urity alerts, and updat es f rom BigFix sit es on the Inte rnet. Whene ver BigFix det ec ts a problem, it alerts you b y fla shing the blue taskbar ic on. T o fix the problem, cl ick[...]

CHAPTER 5: Maintaining Your Computer 64 C hecking ha rd dr iv e space T o c heck hard dr iv e sp ace: 1 C lick ( Start ) t he n cli ck Comput er . T he Com p uter wi nd ow o p e n s. 2 Right -c lick the dri ve t hat you want t o chec k for a v ailable fi le space , t hen c lick Propert ie s . Drive space informati on appears. Short cut Start Ö Com[...]

www.gatewa y.com 65 Deleti ng unnece s sary file s Delet e unne ces sary fi les, suc h a s tempor ary file s and f iles in t he R ecy c le Bin, t o f r ee har d d ri v e sp ace . T o dele te unnecessary files: 1 C lick ( Start ), All Programs , Accessories , Sys te m T ools , then cl ic k Disk Cleanup . T he Disk C lean up di alog box opens. 2 C li[...]

CHAPTER 5: Maintaining Your Computer 66 C hecking the hard dri v e f or err ors The Er ror -c hecking progr am ex amines the hard dri ve f or ph ysical f law s and file and f older problems. Th is program correc ts file and folder problems and ma rks flaw ed areas on the hard dri ve so W indows doe s not use them. If y ou use y our computer s e ver[...]

www.gatewa y.com 67 5 C lick OK . Def r agmenting t he har d dri v e When workin g wit h file s, so metimes Windo w s div ides the f ile informati on in to piec es an d stores them in different p laces o n the hard drive . This is c alled fra g me nta ti o n , and it is nor mal. In order f or y our computer t o u se a file , W indow s must s earc h[...]

CHAPTER 5: Maintaining Your Computer 68 3 C lick Defr agment no w . T his pr oces s may tak e hours t o complete , depending on the siz e of the driv e being defr agmented. Backing up file s Backing up file s and remov ing them fr om the har d driv e fr ees space f or new fil es on the hard dri ve . It also prot ec ts y ou from losin g imp ortan t [...]

www.gatewa y.com 69 4 Follow the on-screen ins tructions to select a back up sto rage location and t he files and f olders t o back up. Sc heduling maint en ance ta sks T ask Scheduler lets y ou schedule maint enance tasks such as running Disk Defragmenter and c hecking your dri ve s f or err ors. To s t a r t t h e Ta s k S c h e d u l e r : 1 C l[...]

CHAPTER 5: Maintaining Your Computer 70 Mo v ing f r om y our old comput er T ran sf er ri ng file s an d se t tings a ut omaticall y Y ou can mov e y our file s, f olders, sof twar e se ttings, and u ser account set tings (such a s display , In t ernet, and e- mail se ttings) fr om y our old computer t o y our new one u sing Window s Ea sy T ransf[...]

www.gatewa y.com 71 T ran sf erri ng f ile s and s et tin gs manu all y Y ou can manually tr ansf er your persona l data files b y cop ying the m to remo v able media, suc h as a wr itable dis c, an e x ter nal hard dri ve , a net work location, or a f lash driv e . Fi ndin g y our documents M a n y p r o g r a m s s av e y o u r p e r s o n a l d [...]

CHAPTER 5: Maintaining Your Computer 72 Fin di n g ot h e r f il es Us e Windo ws F ind or Searc h to locat e other personal data f iles. F or mor e i nf or mat ion, se e “U sin g Wi ndo w s” i n y our o nli ne User Guide . Y ou can oft en identify diff er ent data file type s by looking at the fil e’s ext ensi on (th e part of the f ile n am[...]

CHAP TER 6 73 T roubleshooting • Erro r m essa ges • Int erne t and ne tworking • Po w e r • Display • Printing • Optical disc s • Me m o r y c a rd re ad er • Mouse • Key b o a r d • File s • Memory • Audio • Passwo rd s • Expansion cards • Media C ent er • C hecking f or de vice pr oblems • R eco v ering y our sy[...]

CHAPTER 6: Troubl eshooting 74 S af ety guideline s While troublesh oo ting you r co mpu t er , follow these safety guid elines: T r y the s e st eps f irst If y ou ha v e pr o blem s w it h y ou r co mput e r , try t he se t hin gs f ir st: • C heck all cabl e connections, including power . • If an erro r message ap pe ars on the screen, write[...]

www.gatewa y.com 75 Er r or me s s ages Erro r mes sag e Acti on “I ns uffi cie nt di sk space” See “ Y ou get an “I nsuffic ient disk spa ce” error m essage” on p age 8 5 . “Data e rro r ” See “Y ou get a “D ata er ror” me ssag e” on page 86 . “General failure read ing drive C” See “The hard driv e canno t be acces se[...]

CHAPTER 6: Troubl eshooting 76 Int erne t and ne tw orking Internet If you do not find a solution to y our problem in this sec tion, the issue ma y be networking relat ed. See “N etwork ing” on page 80 for mo re informa tion . Y ou cannot connec t to th e Inter net • If you are u sing a cable or DSL modem, m ak e sure that the modem cable i s[...]

www.gatewa y.com 77 P eople are sending y ou e-mails, but you ha ve not recei v ed them • C lick t he Rece ive or Send and Re ceiv e butt on in your e-mail progr am. Th is chec ks you r mail serv er f or inco min g e -m ai l. • Mak e sure that y our account with y our Inter net service pro vider (ISP) is s et up corr ec tly . C ontac t your ISP[...]

CHAPTER 6: Troubl eshooting 78 Modem (dial -up) See a lso “Interne t and networking” on page 7 6 . Y our modem does not dial or do es not connect • Mak e sure that the modem cable is plug ged into the modem jack and not the Etherne t network jac k. • Mak e sure that y our com puter is connect ed to t he telephone line and the t elephone lin[...]

www.gatewa y.com 79 Y ou cannot connec t to th e Inter net • The ISP ma y be hav ing tec hnical diffic ulties. C ontact y our ISP f or t echnical support. • R ev ie w the tr oubleshooting inf ormati on under “Int ernet and networking” on page 7 6 . Y our 56K modem does not connec t at 56K Current F CC regula ti ons restrict a ctual dat a tr[...]

CHAPTER 6: Troubl eshooting 80 3 C lick t he Modem t a b , t h e n a d j u s t t h e Speak er vo lu me control. 4 C lick OK twice to c lose t he dia log box es. Netw orking Y ou cannot see t he other c omput ers on y our net work • If a netw ork cable is connect ed t o your computer , mak e sure that t he other end i s plugged int o a network rou[...]

www.gatewa y.com 81 Po w e r Y our compute r will not tur n on • Ma ke su r e th at th e p owe r c o rd i s co n n ecte d to a n AC po wer sour ce and to your computer , and that y our computer is turned on. If your power cables are co nnected to a powe r st rip, m ake su re it is turn ed on . • T est th e outlet b y plugging in a w orking de v[...]

CHAPTER 6: Troubl eshooting 82 Th e color is not unif orm • Mak e sure t hat the displa y w arms up f or at leas t 30 minut es b ef ore making a fin al judgment about color unif ormity . T h e t e x t o n t h e d i s p l a y i s d i m o r d i f f i c u l t t o r e a d • Adjust the brightnes s and contrast controls. • C hange the di splay set [...]

www.gatewa y.com 83 • R einstal l the pr inte r driv er . See your pr int er ’ s us er guide for instru ction s. • W ait un til file s hav e been printed bef ore sending additional files t o the print er . • If you print large fi les or ma ny files at on e time, you may wa nt to add a dditional memory to t he print er . See the print er doc[...]

CHAPTER 6: Troubl eshooting 84 • The region al code of the mov ie disc may not mat ch y our dri ve’ s r egional code . Pla y onl y discs w ith a reg ional code f or your re gion . Th e DVD reg ion al co de for the U ni t e d Stat es and Can ada is 1 , and the r egional code f or Mexico is 4 . The Blu-ra y region al code for Nort h and South Ame[...]

www.gatewa y.com 85 Ke y b o a r d The ke yboard does not work • Ma ke su r e th at th e keyb o ar d c ab l e i s p lu gg e d i n corr ec tly . • C lean the ke yboard b y using an aerosol can of air wit h a narr ow , straw-lik e ex t ension to r emov e dust and lint trapped under the k e ys. • T ry a k ey boar d that y ou kno w work s t o mak[...]

CHAPTER 6: Troubl eshooting 86 A file w as accident ally delet ed • If a fi le wa s dele ted w hile holdin g dow n the S HIFT key, or if the Recycle Bi n has b een empt ied sin ce the fi le was dele te d, the file cannot be re st ored. T o restore delet ed f iles: 1 Double-clic k t he Rec yc le B in icon. 2 Rig h t- cli ck th e f il e yo u wan t [...]

www.gatewa y.com 87 Checking th e hard dr iv e f or er rors Us e Error -chec king i f you encounter hard dri ve problems. Err or -c hecking ex amines the hard dri v e for f ile and f older problems, then corr ec ts the data problems that it finds. T o check the hard dri ve f or errors: 1 C lick ( Start ) t he n cli ck Comput er . T he Com p uter wi[...]

CHAPTER 6: Troubl eshooting 88 Y o u se e a “Not e nough me mory ” error me ssage • C los e all progr ams, the n rest art you r computer . • If you continue to rece iv e this error me ssage , consider adding more memory to y our computer . Au d i o Y ou are not get ting sound f rom the speak ers • Mak e sure that t he volume controls ar e[...]

www.gatewa y.com 89 Expansion car ds The co mputer d oes not recognize a n expansion card • R estart y our computer . • Mak e sure t hat you hav e installed the requir ed softw are . For mor e infor mation, see your expansion car d’s documentation. • R emov e the card f rom your comput er’s e xpansion slot, then reinst all th e card. Medi[...]

CHAPTER 6: Troubl eshooting 90 • Screen resolution —Many TVs cannot display the high re solution t hat your comput er’s v ideo signal u ses , and may sh ift, scramb le, or scroll th e picture. For a b ett er pic ture o n a TV di spl a y , you ma y nee d t o lo we r t he comp ut er’s sc r een re s oluti on t o 800 × 6 00 or 640 × 480. For [...]

www.gatewa y.com 91 C hec king f o r de v ice pr oblems F aul ty de vices o r co rrupt device drivers c an cause a v ari ety of problems on y our computer . Checking the condition of sy st em de vices and t he status of the ir driv ers can help pi npoint the problem. T o chec k for device pro blem s: 1 C lick ( Start ), t y pe devic e m anag er , t[...]

CHAPTER 6: Troubl eshooting 92 R eco v ering y our s y st em Y ou ca n solv e most comput er problems by f ollowing the informati on in “T rouble shooting” on page 7 3 or in the t ec hnical support pages at www .gat ew a y .com . Pr oblem sol v ing ma y also inv olv e reinstalling some or all of the computer’s sof twar e (also called rec over[...]

www.gatewa y.com 93 Cre ating reco v e r y dis cs If your computer e xperiences pr oblems that are not reco ver able by other met hods, you ma y need t o reinstall t he Windo ws oper ating sy st em and fac t ory-loaded sof tw are and dri vers. T o reinstall using discs, y ou must cr eate the s et of recovery discs beforehan d. T o crea t e re cover[...]

CHAPTER 6: Troubl eshooting 94 The C re a te B a ckup D i sc dialog bo x opens. This dialog bo x tells y ou the number of b lank, recor dable discs y ou will need to comple te the re cov ery discs. Mak e sure that y ou hav e the required number of iden tical, blank discs ready bef ore continuing. 3 Insert a blank disc into the dri ve indicated in t[...]

www.gatewa y.com 95 R eco v er ing pr e-installed sof tw a re and dri v e rs As a tro ubleshooting st ep , y ou may need to re install t he sof tw are and dev ice dri vers t hat came pre -installed on your computer f rom t he f act ory . Y ou can recov er u sing either y our hard dri ve or t he backup disc s you ha ve c reat ed. • New so f tw ar [...]

CHAPTER 6: Troubl eshooting 96 3 C lick Contents . A list of sof twa re and dev ice dri vers opens. 4 C lick the in stall icon for the item you w an t to i nstall, then f ollow the on-screen prompts t o complete the insta llat ion. Repeat this step for each item you want to r einstall. R e turnin g t o a pr e v iou s s y st em co ndition Mic ro sof[...]

www.gatewa y.com 97 2 On the left side of the window , clic k Re p a i r Wi nd ow s using S ystem Rest ore , then cli ck Next . The Choos e a restore po i nt dialog bo x opens. 3 C lick the r e stor e p oint y ou w ant, clic k Next , then click Finish . A confirmation mes sage bo x appears. 4 C lick Ye s . Y our sy st em is re st ored u sing t he r[...]

CHAPTER 6: Troubl eshooting 98 R ecov ering from w it hin Window s V i sta T o reinst all Windo ws Vist a and all pre -installed sof tw are and drivers: 1 C lick ( Start ), All Programs , Gateway , then click Gat e wa y R ec ov ery Mana gem ent . Gat eway R ecove ry Manage men t opens. 2 C lick t he Res t o r e t a b , t h e n c li c k R estore sy [...]

www.gatewa y.com 99 R eco v ering from the hard dri ve during startup T o reinstall Window s Vista and all pre -installed sof tware and drivers: 1 T urn on y our computer , t hen press A LT +F1 0 during startup. Gate way Reco ve r y Manageme nt opens. 2 C lick Rest ore s yst em fro m f actory def ault . 3 C lick Next t o continue. Y our hard dri ve[...]

CHAPTER 6: Troubl eshooting 100 T echnical suppor t Bef o re calling Gat e w a y C u st omer Car e If you ha ve a t echnical problem wit h your computer , f ollow thes e recommendations be f ore contacting Gate w a y Cust omer Care: • Mak e sur e that y our comput er is connec te d correc tl y t o an AC pow er outlet t hat is supplying power . If[...]

AP P ENDI X A 101 L egal Notices • Important saf e ty inf ormation • R egulatory compliance statements • En v ironmental inf ormation • Notice s 8513016.book Page 101 Wednesday, April 16, 2008 12:01 PM[...]

APPENDIX A: Leg al Notices 102 Important s af ety inf ormation Y our G ateway sys tem is d esi gn ed an d teste d to me et the la tes t s ta nd a rds for safe ty of in for mat i on technology equipme nt. Howe ver , to ensure safe use of thi s product, i t is i mportant that the safety instruction s marked on the product and in the do cumentation ar[...]

www.gatewa y.com 103 Ca re du ri n g use • D o n o t w a lk o n t h e p o w e r c o r d o r a l l o w a n y t h i n g t o r e s t o n i t . • Do no t spill a ny thing on th e sy st em. T he be st w ay to av oid sp ills is t o a v oid eatin g and drinking near your system. • Some p roduc ts hav e a re placeable CMO S batt ery on t he sy st em [...]

APPENDIX A: Leg al Notices 104 • Re orien t or r elocat e the r ecei vin g ant enna • Inc rease t he sep aration be twe en the equipme nt and re ceiv er • Con ne ct th e eq ui p me nt to a n o ut l et on a d i ffere nt ci rcui t fro m tha t to whi c h th e r ec eive r is conne ct ed • Consult the deale r or an experien ced radio/ TV technic[...]

www.gatewa y.com 105 When programming or maki ng test calls to emergency numbers : • Re main on the line and briefl y ex plain t o the di spatc her th e reaso n f or the call. • P erf orm such acti vitie s in t he off -p eak hou rs such a s ear ly m orning or late e v ening s. Th e United States T elephon e Consu mer Prot ec tion Ac t of 1 99 1[...]

APPENDIX A: Leg al Notices 106 Las er saf e ty statement All Ga te wa y systems equi pped with CD and DVD drives comply with the appropri ate saf ety standards , includi ng IEC 825. The laser devices in these componen ts are classified as “Class 1 Laser Products” unde r a US Depa rtment of Heal th and Human Ser vices (DHHS) Radi ation Performan[...]

www.gatewa y.com 107 P o w er line s Do not loc ate t he ant enna nea r ov erhe ad light or po wer c irc uits, or w her e it could fall in to suc h pow er line s or c irc uits. Wa rn i n g When installing or realigning an outside antenna syst em, extr eme ca r e should be tak en t o keep f r om touc hing suc h power lines or cir cu its. Contac t wi[...]

APPENDIX A: Leg al Notices 108 En vi r onmental inf orm ation The product yo u have purchas ed c ontains extr acted natural resource s that h a ve been used in the manufac t uring process. This product may contain su bstances known to be haz ardous to the envir onme nt or to human heal th. T o pre vent releas es o f harmf ul substa nces in to t he [...]

www.gatewa y.com 109 T rademark ac kno wled gments Gate wa y and the Black -and-White Spot Design are trademarks or registered trademarks of Gat ew a y , Inc. in the U.S. and other coun tries. Int el, Intel Inside logo, and P entium are regist ered trademarks and MM X is a trademar k of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trad[...]

APPENDIX A: Leg al Notices 110 8513016.book Page 110 Wednesday, April 16, 2008 12:01 PM[...]

111 A AC powe r connector 8 accessories safety preca utions 102 activi ty indi cato rs See indica tors applicat ion buttons 21 applicat ion key 20 , 21 arrow keys 20 , 21 audio analog speaker jack 9 audio in jack 10 center speak er jack 9 configur ing jacks 31 front speak er jack 9 headp hone j ack 9 line i n ja ck 10 line o ut ja ck 9 micr ophone [...]

112 Index playing audio 26 recording 27 troubleshoot ing 83 CD dr ive adding 43 identi fyi ng 25 locati ng dri ve 7 replacing 43 See also optica l drive troubleshoot ing 83 cellular phone memory cards 28 Certif icate of Authentic ity 3 , 10 0 cleani ng audio CD 62 case 60 CD 62 computer scree n 61 DVD 62 keyboard 61 LCD panel 61 mouse 61 screen 61 [...]

113 www.gatewa y.com dial- up m odem 16 adjust ing v olum e 79 conn ecting 10 diagno stic s 79 diali ng prope rties 78 troubleshoot ing 78 troubleshoot ing conne ction speed 79 digita l audi o out 9 digita l camer a locati ng USB port 7 , 9 digita l video cam era locat ing IEEE 1394 por t 7 , 9 DIMM See memory direct ional key s 20 , 21 Disk Cleanu[...]

114 Index removing 37 replacing 37 funct ion keys 19 , 21 G Gateway contact inf ormation 2 model number 2 , 100 serial numb er 2 , 100 Suppor t 2 Gate way R ecover y Cent er re-inst alling dri vers 95 re-inst alling program s 95 re-inst alling softwar e 95 H hard driv e adding 47 backing up fi les 68 checking for errors 66 , 87 checking f or free s[...]

115 www.gatewa y.com L labe ls Micr osoft Ce rtific ate of Authen ticity 3 , 10 0 model number 2 , 100 serial numb er 2 , 100 LCD panel cleani ng 61 troubleshoot ing 81 , 83 light s See indica tors line i n ja ck 9 , 10 line o ut ja ck 9 M mainten ance backing up fi les 68 BigFix 63 checking for drive errors 66 , 87 check ing hard drive space 63 cl[...]

116 Index settings from old compu ter 70 MP3 player memory cards 28 multime dia adjust ing v olum e 29 play ing B lu-r ay 27 play ing D VD 26 using Windo ws Media Play er 26 , 27 MultiMe diaCard 28 muting s ound 29 N naviga tion keys 20 , 21 netwo rk jack 9 , 15 troubleshoot ing 80 numeri c key pad 20 , 21 indic ator 20 , 21 O openin g computer cas[...]

117 www.gatewa y.com optical d iscs 27 recovering defau lts 97 drivers 92 , 95 pro gram s 92 , 95 software 92 , 95 system 92 with Gateway Rec overy Center 95 with W indows Syst em Resto re 96 re-inst alling defau lts 97 drivers 92 , 95 pro gram s 92 , 95 software 92 , 95 Windows 92 with Gateway Rec overy Center 95 with W indows Syst em Resto re 96 [...]

118 Index side 10 speakers conf iguring 31 Stand by m ode 7 starting comput er 7 , 16 prog rams 23 static elec tri city 34 surge prot ector 14 system batter y replacing 52 system bo ard replacing 54 system i dentificati on lab el 2 , 100 T Task Schdeul er 69 techin al support Suppor t 2 techni cal support tips before cont act ing 100 tel ephone j a[...]

119 www.gatewa y.com Windows Easy Transfer 70 Windows key 20 , 21 Win dows Sy stem Restore 92 Window s Up date 62 wired Ethernet troubleshoot ing 80 working safely 12 8513016.book Page 119 Wednesday, April 16, 2008 12:01 PM[...]

120 Index 8513016.book Page 120 Wednesday, April 16, 2008 12:01 PM[...]

8513016.book Page 121 Wednesday, April 16, 2008 12:01 PM[...]

MAN GERSHWIN EREC REF GDE R0 4/08 8513016.book Page 122 Wednesday, April 16, 2008 12:01 PM[...]