Gateway Server E-9520T manual

USER GUIDE Gatew ay® E-9520T Ser ver[...]

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i Chapt er 1: Che cking Ou t Your Gate way Se rver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents w ww .gateway.com ii Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Gettin g Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents www .gat ewa y .co m iii Diagnosti c LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Optical drive . . . . . . . . . . . . . . . . . . . . . [...]

Contents w ww .gateway.com iv[...]

CHAPTER 1 1 Checking O ut Y our G a tewa y S er ver •F r o n t •B a c k •I n t e r i o r • System board • Hot-swap back planes •G e t t i n g H e l p[...]

CHAPTER 1: Checking Out Your Ga tew ay Server ww w .g ateway .com 2 Front Optical drive Second optical drive (optional) NMI button System fault LED Res et bu tt on NIC s tatus L ED ID button ID LED Hard drive cages Pow er LE D Po wer button Case cover lock Dual USB por ts Diskette drive (opt iona l) SMIL connector[...]

Back www .gat ewa y .co m 3 Back Connectors a nd LEDs PS/2 mouse por t PS/2 keyboard port Dua l US B p orts Seri al po rt VGA por t ID LED Dual NIC connectors (RJ-45) Management port (RJ-45) AC pow er co nn e ct or Pow er s up pl y st at us LE D P ow er supp ly mo dule Case cover thumbscrew Case cover thumbscrew[...]

CHAPTER 1: Checking Out Your Ga tew ay Server ww w .g ateway .com 4 Interior Imp ort ant Ser ver components with green handles or ret e n tion lo cks ca n be hot swappe d while the server is on. Ser v er components with blue ha ndles or retention lo cks c an only be removed when the server is turned off. # Fe ature # Fe atu re 1 Pow er s up p ly 5 [...]

System b oard www .gat ewa y .co m 5 System board Connectors # Fe ature # Fe atu re 1 PCI-X 64 -bit/66 MHz ex pansio n slot ( J45) 26 Not used 2 PCI-X 64 -bit/66 MHz ex pansio n slot ( J43) 27 Processor power conn ecto r (J5) 3 PCI 32- bit/33 MHz expa nsion Sl ot (J41) 28 Pr ocessor 1 4 PCI -E x8 expans ion slot with x4 speed (J3 9) 29 SMIL c onnec[...]

CHAPTER 1: Checking Out Your Ga tew ay Server ww w .g ateway .com 6 7 Man agement port (RJ-45 ) (J 30) 32 Not used 8 Dual NIC connect or (RJ-45) (J28) 33 PC I-E mezzanine board c onnector (J33) 9 ID LED (CR13 ) 34 I 2 C and system ID connector (J46) 10 D- sub VGA por t ( J24) 35 Ser ver mana gement connec tor ( J34) 11 Serial port ( J15) 36 COM2 co[...]

Hot-sw ap backplane s www .gat ewa y .co m 7 Hot-swap backplanes SAS/SA TA backplane # Fe ature # Fe atu re 1 SAS/SA T A h ar d dr iv e connector 0 6 I 2 C and system ID connec t or 2 SAS/SA T A hard drive connector 1 7 I 2 C and system ID connector 3 SAS/SA T A h ar d dr iv e connector 2 8 Back pla ne power connec tor 4 SAS/SA T A hard drive co nn[...]

CHAPTER 1: Checking Out Your Ga tew ay Server ww w .g ateway .com 8 LED information See the f oll owing t able for a d escri ption of th is ser ver ’ s LE Ds an d the inform ation the y provide: LED Name Function Loc ation Color Descriptio n ID Aid in server identif ica tion Fr on t p a n el an d back of system board Y ellow (fron t) Blue (back) [...]

Getting Help www .gat ewa y .co m 9 Getting Help In addition to yo ur operating syst em’ s documentation, you can use the f ollo wing inf o r mation r esourc es to hel p y ou use y our se rver . Ser ver C ompani on DVD Use the Se rver Com pa ni on DVD to access f ile utilitie s, Wi ndows Ser ver 2003 drivers, and documentation for your server and[...]

CHAPTER 1: Checking Out Your Ga tew ay Server ww w .g ateway .com 10[...]

CHAPTER 2 11 Setting Up Y our Ser v er • Setting up th e har dware • Pr otect ing fr om power source pr oblems • S ta rti ng y ou r s e rve r • Setting up th e operat ing syst em • Initial har dware sett ings[...]

C H A P T E R 2 : S e t t i n g U p Y o u r S e r v e r ww w .g ateway .com 12 Setting up the hardware T o m a k e s u r e t h a t y o u r w o r ki n g e n v i r o n m e n t i s s a f e : ■ Use a clean, dr y , flat, stab l e sur face fo r your ser ver . Allow at least 6 inches at the back of the ser v er for cabling and air circu lation. ■ Use [...]

Protecti ng from power sourc e proble ms www .gat ewa y .co m 13 Uninterruptible power supplies Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a batter y to keep your ser ver running temporarily during a pow er failure and lets you save your work and shut down your server . Y[...]

C H A P T E R 2 : S e t t i n g U p Y o u r S e r v e r ww w .g ateway .com 14 6 Swing the bezel out 45° from the front of the case, then disengag e the tabs on the r ight side of th e bezel from t he chassis and remove it. 7 T o reinstall the bezel, align the right si de of the bezel with the right sid e of the chas sis at a 45° angle, th en ins[...]

Starting y our server www .gat ewa y .co m 15 Starting your server Before you star t your ser ver f or the firs t time: ■ Make su r e that th e server and moni tor are plugged into a power outlet or surge protector and that th e surge protector (if you ar e using one) is turned o n. Cauti on When you conn ect peripheral devices to the server , ma[...]

C H A P T E R 2 : S e t t i n g U p Y o u r S e r v e r ww w .g ateway .com 16 If nothing happens when you press the power button: ■ Ma ke su r e t ha t t h e po we r c ab le (s ) i s p lu gg ed in se cu r el y a nd th at your surge pr otec to r (if you are usin g one) is plugged in and turned on. ■ Make sure that the monitor is connected to th[...]

Setting up the operating system www .gat ewa y .co m 17 Setting up the operating system If you ordered your ser v er with the operating system already i n stalled by Gat eway , in most case s it is com plet ely in stall ed and the ba sic set tin gs ar e already configur ed. The W indows Small Business Ser v er operating system may require additiona[...]

C H A P T E R 2 : S e t t i n g U p Y o u r S e r v e r ww w .g ateway .com 18[...]

CHAPTER 3 19 Main taining Y our Ser ver • Caring for your ser v er • Pr ep aring f or system reco very • Syst em administration •I d e n t i f y i n g y o u r s e r v e r • Upd ating t he ba sebo ar d mana geme nt c ontr oller firmwar e • U s i n g y o u r S e r v e r C o m p a n i o n D V D[...]

CHAPTER 3: Maintaini ng Your Server ww w .g ateway .com 20 Caring for your server T o extend the life of you r ser v er: ■ B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e rv e r . ■ When transp orting your se rver , we recommend that you put it in th e orig inal packaging ma teri als . ■ Keep your server and magnetic media awa y f[...]

Preparing for system recovery www .gat ewa y .co m 21 Cleaning t he keyboard Y ou should clean the keyboard occasionally by using an aer osol can of air with a narrow , straw-li ke extension to remove dust and l int tr apped unde r the keys . If you spill l iquid on the keyboard, turn off your ser v er and tu rn the keyboard upside down to let the [...]

CHAPTER 3: Maintaini ng Your Server ww w .g ateway .com 22 System administration Gateway System Manager Gateway System Manager (GSM) lets you manage multiple compu te rs on a Windo ws network from a single window , then implement commands and policies across the net work with a single ac tion. W ith Gateway System Manage r , you can run system ma n[...]

Identifying yo ur server www .gat ewa y .co m 23 2 Sel ect t he Securi ty menu, then selec t the password to remov e. 3 Enter the current pas sword , then press E NTER . 4 F or the new passwor d, leav e the password fi eld blank, then press E NTER . The password is r emoved. Ti ps & T r i ck s Passw ords can als o be cleared using jumpers on th[...]

CHAPTER 3: Maintaini ng Your Server ww w .g ateway .com 24 4 Run the update uti lity on the USB Dis k-on-k ey devi ce. Using your Server Companion DVD Y ou ca n use your Ser v er Companio n DVD to: ■ Ins tall ha rdware dr ivers ■ Inst all pro gr ams ■ Upgrade the BIOS and firmware ■ View server documentation Server Compa nion DVD contents T[...]

Using your Server Compan ion DVD www .gat ewa y .co m 25 Installing drivers and programs Y ou ca n install dr iv ers and p rogr ams di rectly onto the se rver by us ing the Server Compa nion DVD . Y ou can also extract drivers onto diskette fr om the DVD at any Windows workstation. Imp ort ant The Ser ver Companion DVD’ s Gateway App lication and[...]

CHAPTER 3: Maintaini ng Your Server ww w .g ateway .com 26 3 At the command l ine, change directories to th e USB Dis k-on-k ey device. 4 Run th e update utilit y batchfile on the USB Disk- on-k ey device . Booting th e Server Companion DVD By boo ting the Serve r C ompa nion DV D you can r e -inst all the Operating S ystem, repair app lications an[...]

CHAPTER 4 27 Installing Components • Preparin g to inst all compon ents • Pr eventing stat ic electri city disch ar ge • Opening the server case • Closing the ser ver case • Installing and r emoving driv es • Installing memor y • Installing and re moving PCI expa nsion cards • Repla cing system fans • Replacing or adding a process[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 28 Preparing to in stall components Selecting a place to work W o rk on your server in an ar ea that: ■ Is clean (avoid dusty areas). ■ Is a low-sta tic envir o nment (a void carpeted areas). ■ Has a stable surface on which to set your ser ver . ■ Has enough room to place all o f y our s[...]

Opening th e server case www .gat ewa y .co m 29 Cauti on ESD c an per manent ly d amage electrostatic discharge-sensitive components in the ser ver . Prevent ESD dama ge by followin g ESD g uidelines every time you open the ser ver case. ■ Av oid w or king on the server when your work area is extremely humid. ■ Remove components from their ant[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 30 6 Loosen the two th umbscrews (1) on the back of the cov er . 7 Slide the cov er (2) toward the back of the case, then remov e it from the case. Closing the server case T o close the ser ver case: 1 Make sure that all of the int ernal cables are arranged inside the case so they will not be pi[...]

Installing a nd removing drives www .gat ewa y .co m 31 Installing and re moving drives Y our server ’ s basic configu ration includes one opt ical drive and as man y as 10 3.5-inch SA T A o r SAS hot-swap hard drives . Y ou can also a dd an optional diskette drive. As you pr epare to install drives, r emember: ■ Before you install a drive, see[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 32 If you are r emoving th e optical driv e from the rack c onfiguration, pr ess the release tab (1) marked “ P USH” and pull the opti cal driv e (2) out of the chassis. 6 Remove the four screws (3) fr om the si des of the optical dri v e. 7 Install the f our scr ews (1) you r emove d in the[...]

Installing a nd removing drives www .gat ewa y .co m 33 8 Push the op tical drive into the cas e until it clicks into place. 9 Attach the 44-pin optical drive cabl e and the power cabl e to the back of the optical d rive . 10 Reinsta ll the bez el, if requir ed, by snapping it int o place on th e front of the chass is . 11 F ollow the ins tructions[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 34 Imp ort ant The hard drive c arriers shown in these illustr ations may look diff erent than the actual hard driv e carrier s in your server . 2 If yo u are replac ing a ha rd dri ve, remove th e four s crews t hat se cure th e old hard driv e to the driv e tray , then remov e the drive from t[...]

Installing a nd removing drives www .gat ewa y .co m 35 4 Make su r e that the tray’ s release lever is open, t hen slide th e new drive fully into the empty h ot-swap drive bay and push the lever back into place. Filling empty drive bays Empty drive bays in the server must be filled b y drive tra ys with dummy har d drives installed. W ith th e [...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 36 Imp ort ant The hard drive c arriers shown in these illustr ations may look diff erent than the actual hard driv e carrier s in your server . 5 Push the diskette d rive tray (2) i n to the ch assis from the front and secu r e it with the f our screws (3) included in the optional diskette driv[...]

Installing a nd removing drives www .gat ewa y .co m 37 7 Secure the diskette driv e into the carrier with the two screws (6) included in the option al diskette drive installa tion kit. 8 Push the diske tte drive assem bly into the dr ive bay until it snaps into place. 9 Conn ect t he dat a and power c ables to the back of th e diske tte dr ive. 10[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 38 Installing memory Cauti on Use only 667 Mhz co mpliant, 240-pin, SDRAM register ed ECC, DIMM memory modules. Y o ur ser ver su ppo r ts fro m 5 12 MB to 3 2 G B o f to ta l m emo r y w it h fu ll y-b uf fere d (FB-DI MM) support. Supported DIMM siz es includ e 512 MB, 1 GB, 2 GB, and 4G B . T[...]

Installi ng memory www .gat ewa y .co m 39 4 512 MB 512 MB 512 MB 512 MB ---- 2 GB 1 G B 1 G B 1 G B 1 G B ---- 4 G B 2 GB 2 GB 2 GB 2 GB ---- 8 GB 4 G B 4 G B 4 G B 4 G B ---- 1 6 G B 512 MB - 512 MB - 512 MB - 512 MB - 2 GB 1 GB - 1 GB - 1 GB - 1 GB - 4 GB 2 GB - 2 GB - 2 GB - 2 GB - 8 GB 4 GB - 4 GB - 4 GB - 4 GB - 16 GB 8 512 MB 512 MB 512 MB 5[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 40 T o instal l or replace memor y : 1 F ollow the ins tructions in “P rev enting sta tic ele ctricity disc harg e” on page 28 . Make sure that you turn off the ser ver , th en unplug the power cord(s) and all other cables con nected to the ser ver . 2 F ollow the ins tructions in “ O peni[...]

Installing a nd removing PCI expan sion cards www .gat ewa y .co m 41 5 F ollow the ins tructions in “Closing the ser ver case” on page 30 . 6 T urn on the ser ver and open the BIOS setup utility . V erify the System Memory listed in the Main menu. When you exit the BIOS setup utility make sure tha t the operating sy stem completely l oads. If [...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 42 Cauti on Do not touch the contacts on the bottom part o f the exp ansion car d. T ouching the con tac ts ca n cau se e lec tros tati c da ma ge to t he ca rd. 4 Pr ess down on the top of the expansion car d latch (3) fo r the PCI expansion card you are removing, then rotate the latch up (4) t[...]

Replacing system fans www .gat ewa y .co m 43 Replacing system fans This server contains tw o system fans seated in a fan cage on th e fan board. These fans maintain the ideal t emperature f or the system board, backplane , and disk drives . If one fan fails, the speed of the other fan incr eases. After the fai led fan is replaced , the other fan m[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 44 Replac ing the fan c age and fan boar d T o rep lace th e fan ca ge and t he fan boa rd: 1 F ollow the ins tructions in “P rev enting sta tic ele ctricity disc harg e” on page 28 . Make sure that you turn off the ser ver , th en unplug the power cord(s) and all other cables con nected to [...]

Replacing system fans www .gat ewa y .co m 45 7 Slide the f an board away from the pow e r supply (5), then remov e i t from the chass is (6). 8 Place t he new fan board on the standoff s in the chassis, then slide it towar d the power sup ply to lock it down . 9 Tighten the t h umbs cr ew to sec ur e the fa n board in place. 10 Connect the cables [...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 46 Replacing or addi ng a processor Wa r n in g Pr ocessors and heat sinks may be hot if the computer has been run ning . Before replacin g a processor or heat sink, all ow th em to cool for s evera l min utes. The server is compatible with as m an y as two Intel® Xeon™ DP (Dual Core) 5000 se[...]

Replacin g or adding a processor www .gat ewa y .co m 47 6 Unlock the load lever (1) and l ift it up, then open t he load plate (2) to release the processor . 7 Lift the processor (3) out of the socket and place it in a static-free bag or case for storage . Cauti on The processor only fits the socket when oriented as in dicated . Do not fo rce the [...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 48 Cauti on The heat sink has T hermal In terface Material ( TIM) l ocated on the bottom of it. Use caution when you unpack the heatsink so y ou do not damage the TIM. If you are re using the origin al heatsink, make sure that the TIM on the bottom of the heatsink is not damaged. If the T IM is [...]

Replac ing a powe r supply module a nd power bo ard www .gat ewa y .co m 49 5 Push the new power supply module into the ser ver , with the retaining clip on the top, unt il it cl icks into pla ce. 6 Reconnect the AC power c ord for the new power supply module. Adding an additional power supply module Imp ort ant The dummy power supply c an be remov[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 50 5 Disconnect the main power , CPU p o wer , back plane po wer , I 2 C power , and midplane power ca bles . S ee “S ystem board” on page 5 for the location of the connectors on the system board. 6 Loosen the thumb scr ew (1) holdin g the power distribution board in place, then slide the po[...]

Replac ing the hot-sw ap backplan es www .gat ewa y .co m 51 Replacing the hot -swap backplanes Cauti on The hot-swap backplane is not hot-swappable. Befo re removi ng or replacing the backplane, y ou must first turn off the se rver and all periph eral devices attached to the ser ver , and remove the AC power cord(s) fr om the powe r sup ply o r wa[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 52 10 Remove the backplane and place it in a static-free bag for storage. 11 Holding the new backplane by the edges only , align it with the locking tabs on the har d drive cage , then place it on the l ocking tabs and slide it up. 12 Tighten the thumb screw to secure the backplan e to the hard [...]

Installin g and removing a mezz anine board www .gat ewa y .co m 53 Installing and removi ng a mezzanine board This ser ver has two types of opti onal mezza n ine boards. They include a 2-channel SAS m ezzanine board and a 2-channel SAS mezza n ine board with RAID and batt er y backup . T o install an optional mezzanine board: 1 F ollow the ins tru[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 54 The cable fr om the first mini -SAS connector (por t 0-3) on the mezzanine board shoul d be connected to th e mini-SAS connector on the backplane of the top cage ( Cage #0), and the cable from the se c ond m ini-SAS connector (port 4-7) on the mezzanine boar d should be connected to the mini-[...]

Replacing the CMOS battery www .gat ewa y .co m 55 Replacing the CMOS battery Wa r n in g Da nger of expl osion if ba ttery is incorr ectly replac ed. Replace on ly with the same or equivalent type recommended by the manufactur er. Dispose of or recycle used batteries by tak ing t hem to a ha zard ous was te facilit y . Follow al l local regulati o[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 56 Replacing the system board T o repl ace the sy stem board: 1 F ollow the ins tructions in “P rev enting sta tic ele ctricity disc harg e” on page 28 . Make sure that you turn off the ser ver , th en unplug the power cord(s) and all other cables con nected to the ser ver . 2 F ollow the in[...]

Replac ing the system boar d www .gat ewa y .co m 57 9 Slide the system board towar d the fr ont o f the ser v er until it is free of the six retaining s tandoffs (1), then lif t the board from the ch assis. 10 Place the old system board in a static-free bag for storage. 11 Inse rt the n ew system board into the chassis, align it with the s ix reta[...]

CHAPTER 4: Insta lling Components ww w .g ateway .com 58[...]

CHAPTER 5 59 U sing the BIOS S e tup Utilit y • O pening the BIOS S etup utilit y •U p d a t i n g t h e B I O S • Reset ting the BIOS[...]

CHAPTER 5: Using the BIO S Setup Utility ww w .g ateway .com 60 Opening the BIOS Setup utility The BIOS Set up utility stores basic settings fo r your server . These settings include basic hardware configuration, resource settings, and password security . These settings are stor ed and saved ev en when the power is off . Cauti on The options in the[...]

Recover ing the BIOS www .gat ewa y .co m 61 T o update the BIOS under W inPE: 1 Pr int the a ppendix f or “BIOS Settings” on page 107 . 2 Rest art you r server , the n pr ess F2 when the Gateway logo scr een appears duri ng star tup. 3 Record any custom BIOS setti ngs on your printout. 4 Download the BIOS update fil es from suppor t.gateway .c[...]

CHAPTER 5: Using the BIO S Setup Utility ww w .g ateway .com 62 3 Install a jumper across p ins 1-2 of header J59-E. Cauti on Moving the jumper while the power is on ca n dama ge yo ur serv er . Alw ays t urn o ff the ser v e r and unplug the p ower cords and all oth er c ables before c hanging the jumper. 4 F ollow the ins tructions in “Closing [...]

Resetting the BIOS www .gat ewa y .co m 63 Resetting the BIOS Y ou ca n use two me thods to clear a l l BIOS S etup settin gs and return them to the factory defaults: ■ Pr ess th e power and reset buttons on the front of the se rver . ■ Move the Clear CMOS jumper on the system board. T o reset the BIOS using the pow er and reset buttons: 1 Pr i[...]

CHAPTER 5: Using the BIO S Setup Utility ww w .g ateway .com 64 8 Remove the jumper from pins 1-2. 9 F ollow the ins tructions in “Closing the ser ver case” on page 30 . Resetting BIOS pass words T o reset BIO S passwor ds, you must ei ther r eset and cl ear all BIOS settings, or use the Clear P assword jumper . T o reset all BIOS settings, fol[...]

CHAPTER 6 65 T roubleshooting • T elephone support • T utoring and training • Saf ety guid elines • Error mess ages • Understanding se nsors and sensor r e adi ngs • T r oubleshooting[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 66 T elephone support Before calling Gateway Customer Care If you hav e a technical problem with you r ser v er , follow these r ecommendations before contacting Gatewa y Customer C are: ■ Make sure that y o ur server is connected corr ec tly to a gr ounded AC outlet that is supply ing pow er . ?[...]

Tutoring and tra ining www .gat ewa y .co m 67 T elephone suppo rt Gateway offers a wide range of customer ser vice, techn ical suppor t, and inform ation ser vice s . T eleph one numbers Y ou ca n access the following s e r vices through yo ur telephone to get an swers to your question s: T utoring and training Gateway's Customer Care prof es[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 68 Safety guidelines While trouble shooting your server , f ollow these safety guideli nes: ■ Never r emove the top panel whi le your ser ve r is turned on and while th e modem cable and the power cords are conn ected. ■ Do n ot attempt to open the monitor . T o do so is ex tremely dange r ous. [...]

Erro r messa ges www .gat ewa y .co m 69 Inv alid Boot Diskette A diskette was fou nd in the dri ve , b ut it is no t configured as a bootab le diskette. Dri ve N ot Ready The BIOS was unable to ac cess the driv e because it in dicated it was not re ady for data transf er . T h is is often reported by drives when no media is present. A: Drive Erro [...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 70 Primary Slave Driv e - A T API In c ompatible The IDE/A T API device c onfigured as P rim ar y Sla ve failed an A T API c ompatibility t e st . Th is m es sa g e i s ty p i ca ll y d i s p l a y e d wh e n t h e B I OS i s t ry i n g t o d e t ec t a n d configure IDE/A T API devices in POST . Se[...]

Erro r messa ges www .gat ewa y .co m 71 Check ing NVRAM..Up date F ailed BIOS could n ot write to t he NVRAM block . This message a ppears when th e FLASH par t is write -protec ted or if t here is no FLA SH par t (System uses a PROM or EPROM). Microcod e Error BIOS coul d not find or load the CPU Microcode Update to the CPU . This message only ap[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 72 Interrupt Contr oller-2 error BIOS POST coul d not initialize the Slav e Interru pt C ontroller . This may indicate a problem with system hardware . CMOS messages CMOS Date/Time Not S et The CMOS Date and/ or Time are inv alid. T his error can be resolv ed by re adju sti ng the syst em t ime in A[...]

Unde rstandi ng sen sors an d sens or re adings www .gat ewa y .co m 73 F an SY S F AN 2 Norm al oper atin g ra nge 1771. 79 RPM Vo lta g e Syste m 12V Normal operating range 12.04 Vol ts V oltage System 5V Normal operating range 5.0652 Volts Vo lta g e Syste m 5V S TBY Normal operating range 4.9848 V o lts V oltage System 3.3V Normal operating ran[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 74 T roubleshooting First steps Wa r n in g T o avoid bodily injury, do not att empt to troubleshoot your s erver pro blem if : - The power cor ds or plugs are damaged - Liquid has been sp illed into you r server - Y our server was dropped - The case was damaged Instead , unplug your ser ver and con[...]

Troubl eshooting www .gat ewa y .co m 75 Beep codes Whenever a re cover able error occurs during t he power-on self-test (POST ), the BIOS displays an error message that describes the pr oblem. The BIOS a l so sounds a bee p code (one long tone f ollowed b y two s hor t tones) durin g POST if the v ideo confi guration fails (a fa ulty vide o contro[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 76 LED information See th e following table for a descr iption of th is serv er’ s LEDs and the inform ation they provide: 9 The R OM checksum va lue does not ma tch the valu e encoded in t he BIOS. Same as f or 4 beeps . 10 The shutdown regi ster for CMOS RAM fail ed. Same as f or 4 beeps . 11 Th[...]

Troubl eshooting www .gat ewa y .co m 77 Diagnostic LEDs The BIOS sends a 1-byte hex code to port 80 pri or to each POST task. T hese code s are dis play ed on eight or ange LEDs , loca ted on th e syst em board and available at the back of the ser ver chassis . They can provid e troubleshooting informa tion in the even t of a system hang during PO[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 78 C6 Re -enable ca che fo r boot strap proc essor . C7 Early CPU In it Ex it. 0A Initializ e the 8042 compa tible key boar d cont roller . 0B Dete ct th e presence o f PS/2 m ouse. 0 C D e t e c t t h e p r e s e n c e o f k e yb o a r d i n K B C p o rt . 0E T esting and in itial ization of diff e[...]

Troubl eshooting www .gat ewa y .co m 79 60 Ini tialize NUM-LOCK status and programs t he KBD typem a tic rate. 75 Initialize Int -13 and pr epare for IPL det ection. 78 Initializ e IPL device s contr olled by BIO S and option RO Ms. 7A Initializ e remai ning op tion ROMs . 7C G e ne r a t e a n d w r it e c o n t e n t s o f E S C D i n N V R a m [...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 80 Bootbloc k initialization co de checkpoints The Bootb lock initialization code sets up th e chipset, memor y , an d othe r components bef ore system memory is available. T he following table pr ovides the diagnostic LED code fo r these check poin ts and describes the type o f checkpoints that may[...]

Troubl eshooting www .gat ewa y .co m 81 Bootbloc k recovery code che ckpoints The bootblock r ecovery code gets cont rol when th e BIOS determines tha t a BIOS rec overy needs to occur because the user has for ced the update or the BIOS checksum is corrupt. T he follo wing table provides the diagnostic LED codes f or these checkpoints and describe[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 82 DIM code checkpoint s The De vice Initiali zation Manager (D IM) gets control at various time s during BIO S POST to ini tializ e differ ent sy st em bus es. The foll owing ta ble de scri bes t he main checkpoints where the DIM module is ac cessed. ACPI runtime checkpo ints ACPI checkpoints ar e [...]

Troubl eshooting www .gat ewa y .co m 83 Optica l drive Y our se r v er does not r ec ognize an opti cal dri ve ■ Restar t y our ser v er , t hen open the BIOS Setup utility by pressing and holding F2 while you r ser ver r estar ts . Make sure that the IDE contr ollers are enabled. F or mo r e information, see “Using the B IOS Setup Ut ility ?[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 84 Y ou rec eiv e a “Non -syst em disk” or “ di sk error” er ror messag e ■ Eject the diskette fr om the diskette driv e, then pr ess E NTER . ■ Make sure that your ha r d drive has an acti v e par tition. F or more inform ation, see “T h e m a s t e r b o o t r e c o r d i s c o r r u[...]

Troubl eshooting www .gat ewa y .co m 85 Monitor Y our ser v er is runn ing but there is no pic ture ■ Adjust the brightn ess and contrast controls to the center position. ■ Make s ur e th a t the monitor is plug ged in and turned o n . I f the monitor is turned o n, the power LED should be lit. ■ Check the por t and cable f or bent or damage[...]

CHAPT ER 6: Troub leshoot ing ww w .g ateway .com 86 Processor Y our serv er doe s not re cogniz e a ne w proc essor ■ Make sure that t he proce ssor is f ully seated in its s ocket. The processor should be recognized au t omati cally if it is installed correctl y . ■ If you hav e upgraded you r ser ver fr om one processor t o two, y ou may nee[...]

APPENDIX A 87 Ser ver Specifica tions • S ystem specifi cations • System board specification s • Environmental s pecifications • Elec tr onic specification s • Additional specifi ca tions[...]

APPENDIX A: Server Specification s ww w .g ateway .com 88 System specifications Case 17 × 8. 66 × 27.56 inches (432 × 220 × 70 0 mm) Con vertible from tow er to r a ck -mountable Wei gh t Minim um w eight (no bez el, pow er supplie s, ha rd dr ives , opti cal drive, diskette drive , fans, PCAs , cables, and so on) - 55.12 l bs. (25 K G) Max imu[...]

System board specifica tions www .gat ewa y .co m 89 System board specifications Proces sor Dual L GA 771-pin sockets 667 MHz to 1333 MH z F ront Side Bus (FSB) Supports as man y as two Int el Xeo n DP (Du al Cor e) CPU s (3.0 GHz or faster) Chip set ■ Intel Blackf ord MCH ( Northbridge) ■ Intel ESB2E (Southbridge) Memo ry Eight 240-pin DIMM sl[...]

APPENDIX A: Server Specification s ww w .g ateway .com 90 Environmental specifications The f ollowing specific ations identify maximum en vironment al conditions . At no time should the server run under conditions whic h violate these specifications . Electronic s pecifications Memory map Va ri ab l e Req uirements T emperat ure N onoper ating: -40[...]

Electro nic specifications www .gat ewa y .co m 91 Interrupts Imp ort ant If you disable a n IDE controller to free the interrupt for tha t controller, you must physical ly unplug the IDE cabl e from the system board . Simply disabling the drive by config uring the BIOS opti on does not make the in t errupt available. The f ollowing table r eflects[...]

APPENDIX A: Server Specification s ww w .g ateway .com 92 Processor pow er connecto r (J5) 8 P ower good 9 Stand by +5 V 10 +1 2 V 11 +12 V 12 +3 .3 V 13 +3.3 V 14 -12 V 15 Ground 16 DC_ ON (s oft on/ off ) 17 Ground 18 Ground 19 Ground 20 Key 21 +5 V 22 +5 V 23 +5 V 24 Ground Pin Signal Name 1 Ground 2G r o u n d 3 Ground 4G r o u n d 5 +12 V 6+ 1[...]

Electro nic specifications www .gat ewa y .co m 93 VGA conn ector (J24) Mini-SA S connector s (J50) Pin Signal Name 1 Red 2 Green 3 Blue 4 No connec tion 5 GND 6G N D 7 GND 8G N D 9 +5 V 10 GND 11 No connec tion 12 SDA 13 HSYNC (hor izon tal sync) 14 VSYNC (vertical sync) 15 SCL Pin Signal Name B1 Ground B2 SA T A_T X1_C _DP B3 SA T A _TX1 _C_DN B4[...]

APPENDIX A: Server Specification s ww w .g ateway .com 94 Floppy c ontroller connec tor (J49) A1 Ground A2 SA T A_RX 1_C_D P A3 SA T A _RX1_C _DN A4 Ground A5 SA T A _RX2_C _DP A6 SA T A_RX 2_C_D N A7 Ground A8 Key A9 Ground A10 SB_SA T A_SDO0 A11 SB_SA T A_SDO1 A12 Ground Pin Signal Name Pin Signal Name 1 GND 2 LOW DE N _ N 3G N D 42 M _ M E D 5 K[...]

Electro nic specifications www .gat ewa y .co m 95 Serial port conne ctor (J15 ) Keyboa rd and Mouse con nectors 25 GND 26 TRK_0_N 27 MSEN 0 28 WPRO TEC T_N 29 GND 30 RD A T A_N 31 GND 32 HDSEL_N 33 GND 34 DSKCHING_N Pin Signal Name Description 1 DCD Data Carrier Dete ct1 2R X D A T A R e c e i v e D a t a 3 TXD A T A Tra n s m i t D a ta 4 D TR Da[...]

APPENDIX A: Server Specification s ww w .g ateway .com 96 External US B c onnectors I 2 C (SMBus) connect or Additional specifications F or more information about your server , such as memo ry size, hard drive size, and processor type, visit Gateway ’ s eSuppo rt page at support .gateway .com . The eSuppor t pag e also has links t o additional Ga[...]

APPENDIX B 97 BIOS Settings[...]

APPENDIX B: BIO S Settings ww w .g ateway .com 98 If you ever need to restore your BIOS settings, such a s after a system board change, a r e cor d of the settings will make the process much easier . Y ou can print this ap pendix, th en record your cus t om B IOS settings on the prin t out. Only settings which can be changed are listed. F or a comp[...]

www .gat ewa y .co m 99 Hardw are P refet cher Enabled Disabled Adjacent Cache Line Pr efetch Enabled Disabled Virtualization T echnolog y (VT) Enabled Disabled Memory Configurat ion M e mo ry P erf or ma nc e Mode Non-Redundant ■ Int erl ea ve d ■ Single Channel ■ Mirr or Mirro rs branch space Between bran ches ■ Spare Rank/DIMM Sparing To[...]

APPENDIX B: BIO S Settings ww w .g ateway .com 100 Lega cy I DE Channels SA T A Only PATA P r i , S ATA s e c S ATA P r i , PATA sec PAT A o n l y Con fig ure SA T A a s IDE RAID ACHI Prim ar y IDE Master (auto -detected) Selects IDE Configu r ation sub-menu. Pri mar y I DE S lave (auto-detected) Selects IDE Configu r ation sub-menu. Secondary IDE [...]

www .gat ewa y .co m 101 Super I/O Configurat ion Onboar d Floppy C ontr oller Disabled Enabled Flo pp y A Disabled 1.44 MB 3½” 2.88 MB 3½” Serial P ort 1 Address Disabled 3F8 2F8 2E8 Serial P ort 1 IR Q IRQ3 IRQ4 IRQ10 Serial P ort 2 A ddress 3F8 2F8 3E8 Serial P ort 2 IR Q IRQ3 IRQ4 IRQ10 IRQ11 PS/2 Keyboar d Pr esent PS/2 Mouse Pr esent US[...]

APPENDIX B: BIO S Settings ww w .g ateway .com 102 Onboard ESB2 NIC Disabled Enabled NIC 1 PXE f unction Disabled Enabled NIC 2 PXE f unction Disabled Enabled PCI- X slot1 Option ROM Disabled Enabled PCI slot2 Option ROM Disabled Enabled PCIe slot Option ROM Disabled Enabled GT W MzBoard Option ROM Disabled Enabled Boot Boot Settings Configurat ion[...]

www .gat ewa y .co m 103 nth Dr iv e V aries (Sp ecifies boot sequenc e fro m the av ailabl e devices.) Removabl e Drive 1st Dr ive V aries (S pecifi es boot sequenc e fro m the av ailabl e devices.) nth Dr ive V aries ( Speci fies boot sequenc e fro m the av ailabl e devices.) CD/D VD Drives 1st Driv e V aries ( Speci fies boot sequenc e fro m the[...]

APPENDIX B: BIO S Settings ww w .g ateway .com 104 Ser v er Syst em Management Se rve r B oa rd P art Nu mb er : Server Board Serial Number : NIC 1 MAC Addr ess: NIC 2 MAC Addr ess: Syst em P a rt Number: Syst em Serial Number: Chassis Part Number: Chassis Serial Number : BIOS V ersion: BMC Device ID: BMC Firmware Revision: Remote Acc ess Configura[...]

www .gat ewa y .co m 105 The f o l lowing second level submenus are accessed from the submenu indica ted in the first c olumn. BMC Firmware Revision View BMC Event Log Prov ide s da ta on even t log Clear BMC System Event Log BMC PEF Status Disabled Enabled T oggle PEF No Ye s IOA T Disabled Enabled Res tore on AC Pow er Lo s s Pow er O f f Pow er [...]

APPENDIX B: BIO S Settings ww w .g ateway .com 106 LBA Mode Device LBA mode Block Mode Device bl ock mode PIO Mode Device PIO m o de Asy nc DMA Dev ice Async DMA mode Ultra D MA Device U ltra DM A mode S.M.A.R.T . Devic e S.M .A. R.T . support T ype Not Instal led Aut o CD/DVD ARMD LBA/Large M o de Disabled Aut o Block ( Multi-Sect or Tr an s f e r[...]

www .gat ewa y .co m 107 Device #1 Only displ a yed if a device is detected . Inclu des a DeviceID strin g r eturn ed by th e USB device. Emulation T ype Auto Flo pp y Fo rc ed F DD Hard Disk CDROM Device #n Only displ a yed if a device is detected . Inclu des a DeviceID strin g r eturn ed by th e USB device. Emulation T ype Auto Flo pp y Fo rc ed [...]

APPENDIX B: BIO S Settings ww w .g ateway .com 108[...]

APPENDIX C 109 Safe t y , Regulator y , and L egal I nf ormation[...]

APPENDIX C: Saf ety, Regulatory, and Legal Infor mation ww w .g ateway .com 110 Important safety information Wa r n in g Alway s fol low th ese in struc tions to he lp guard aga inst person al injury and da mage to you r Ga teway syste m. Y our Gateway system is designed and tested to meet the latest standards for safe ty of information technol ogy[...]

www .gat ewa y .co m 111 Regulatory compl iance statements United States of Americ a Federal Com munications Commi ssion (FCC) Unintentio nal emitte r per FCC Part 15 FCC Part 15 Class A Statem ent The s erver is des ignat ed as complyin g with Class A requ ire m ents if it bar es the following text on the rating label: Th is d evi ce com pl ies wi[...]

APPENDIX C: Saf ety, Regulatory, and Legal Infor mation ww w .g ateway .com 112 FCC declarat ion of conformit y Respons ible party : Gateway C o mpanies, Inc. 610 Gateway Drive, North Sioux City , SD 5 7049 (605) 232- 2000 Fax: (6 05) 232-2023 Produc t: ■ Gat eway E-9520 T Server For unique identification of the pr oduc t configuration, please su[...]

www .gat ewa y .co m 113 Laser safety statement All Ga tew ay sys tems equippe d with CD an d DVD dri ves c omply wi th the a ppropr iat e safe ty stand ards , includ ing IEC 825. Th e laser d evic es in these components are classified as “Class 1 Laser Products” unde r a US Depa rtm en t of He al th and H uma n Serv ice s (D HH S) Ra di at io [...]

APPENDIX C: Saf ety, Regulatory, and Legal Infor mation ww w .g ateway .com 114 Notices Copyright © 2 0 06 Gateway , Inc. All Rights Reser ved 7565 Irvine Center Drive Irvine, CA 92618 -2930 USA All Rights Reserved Thi s publi cat ion is p rot ected b y cop yrig ht and al l r ight s are reserv ed. No part of it m ay be r eproduc ed or t ransm itte[...]

115 Numerics 5.25-inch drive loca tion 2 A accessories safety preca utions 110 ACPI runt ime checkpoints 82 add-in card see card administrator password 22 Advanced menu BIOS Setu p utility 60 B backplane 7 SAS/SATA 7 backplanes install ing 51 baseboard management controller 23 battery loca tion 5 replacing 55 troubleshooting 74 beep codes 75 BIOS r[...]

Index www .gat ewa y .co m 116 connector 5 loca tion 5 fill ing empt y drive b ays 35 finding specific ations 88 , 96 front panel connector 5 G Gateway Customer Care 66 Learning Libraries 67 Web address 9 Web site 9 Gateway System M anager 22 H hard drive indic ator 2 install ing 33 LED indicator 2 removing 33 troubleshooting 83 heat sink install i[...]

Index www .gat ewa y .co m 117 static electricity 28 surge protectors 12 troubleshooting 85 uninterruptible power supply (UPS) 13 power board replacing 48 power distribution board install ing 49 power supply install ing 48 manageability connector 5 uninterruptible 13 power supply module adding 49 power-on self-test 16 processor heat sink 46 install[...]

Index w ww.gateway .com 118 power source problems 12 processor 86 safety guidelines 68 technical support 66 telephone support 66 video 85 turning off server 16 turning on s erver 15 type codes sensor 72 U uninterruptible power su pply (UPS) 13 updating th e BIOS 60 UPS 13 USB ports internal connector 5 loca tion 2 , 3 user password 22 V VGA port 3 [...]

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A MAN E-9520T USR GDE R0 10/ 06[...]