GE eKEY manual

eKEY User Manual[...]

Copyright Copyright © 2006, GE Security Inc. All rights re served. This document may n ot be copied or other wise reproduced, in whole or in pa rt , except as specif ically permitt ed und er US and int ernationa l copyrigh t law , without the prior written consent from GE. Docume nt numbe r: 10092175P1-02 (February 2006). Disclaim er THE INFORMA T[...]

iii e. No t to assign, transfer or pled ge the key; f. Not to destroy, alter , mod ify, disassemble or tamper with the key or knowingly or unkno wingly allow anyo ne else to do so ; g. To notify your Organization immed iately in w riting, and in a ny event within 48 hours, of a loss or theft of the key or any keyboxes, and of all circumst ances sur[...]

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v Contents Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Chapter 1. Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product overview . . . . . . . . . . [...]

Widget User Manual vi Adding KeyBoxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Changing KeyBox settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Access hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Coop[...]

vii Preface This is the GE Security eKEY User Manual . This document includes an overview of the pr oduct and detailed instructions explaining: • how to set up your eKEY; • how to perform an eS YNC to update your eKEY; • how to access KeyBoxes; • how to view showing activity for your listings; and • how to view MLS listing and roster data[...]

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Chapter 1 G etting st art ed This chapter provides an overview of the Supra software applications and ex plains how to set up yo ur eKEY, configure your listing market area, and use the Mapopoli s and eKEY Loans applications. In this chapter: Pr oduct overview . . . . . . . . . . . . . . . . . . . . . . . 2 Softwar e applications . . . . . . . . . [...]

eKEY User Manual 2 Product overview The eKEY software allows your PDA to act as an electronic key that gives you access to Supra KeyBoxes placed at listings. An eKEY shell attachment for th e PDA is provided if you access AEII KeyBoxes. The shell is not needed for areas where iBoxes are used exclusively . The eKEY software keeps track of the KeyBox[...]

Chapter 1 G etting st art ed 3 Operating systems The Supra software applications are compatible with both the Palm and W indow s Mobile 5.0 operating systems. The software functions similarly on both operating systems wi th minor differences in the screen appearance ( Figur e 1 ). In situations where the eKEY s oftware operatio n varies, this user [...]

eKEY User Manual 4 eKE Y setup This section explains how to install the Supra software applications and set up your eKEY. Follow the instructions for your PDA ’ s operating system. Palm OS If you are using a PDA with the Palm operating system, follow these instructions to install th e eKEY software, authorize and register your eKEY, and perform a[...]

Chapter 1 G etting st art ed 5 T o install the software using the Supra eKEY CD, do the following: 1. Insert the CD into your computer ’ s CD-ROM drive. 2. When the menu appears, select Install eKEY Software to begin the installation. Note: If the C D doesn ’ t run automatically, select Start | Run , type the CD-R OM drive letter f ollowed by :[...]

eKEY User Manual 6 eSYNC connection method After installing the eKEY softwa re, choose the eSYNC method you’ll use to update your eKEY. There are three methods: • PC-Internet • W ir eless (PDA phones only) • Supra Dial-up (requires a Supra modem) Note: See Connection methods on page 21 of Chapter 2 for more information about each eS YNC con[...]

Chapter 1 G etting st art ed 7 So ft wa re reg i st r at i on If you are not using an eKEY shell, you must register your software for security purposes. After yo u authorize the so ftware and select your eSYNC connectio n me thod, you are prompted to register your eKEY software. Follow the onscreen instructions to complete the registration process.[...]

eKEY User Manual 8 Windows Mobile OS If you are using a PDA with the W indows Mobile operating system, follow these instructions to install the ActiveSync and eKEY software, authorize and register your eKEY, and perform a manual eSYNC to update your eKEY. Software inst allation Install ActiveSync software so that your PDA can sync with your compute[...]

Chapter 1 G etting st art ed 9 T o install the software using the Supra eKEY CD, do the following: 1. Insert the CD into your computer ’ s CD-ROM drive. 2. When the menu appears, select Install eKEY Software to begin the installation. Note: If the CD doesn ’ t run automatically, select St art | Run , type the CD-R OM drive letter f ollowed by :[...]

eKEY User Manual 10 So ft wa re reg i st r at i on After the software is installed on y our PDA, you must enter an authorization code to activate it. Call your association/MLS for an authorization code, then do the following: 1. Go to Programs | eSYNC on your PDA. 2. In the Authorization Requir ed screen, click Begin . 3. Follow the onscreen instru[...]

Chapter 1 G etting st art ed 11 eSYNC connection method Once your eKEY is registered, the Connection W izar d opens and prompts you to select your eSYNC method. There are two eSYNC connection methods: • PC-Internet • W ir eless See Connection methods on page 21 of Chapt er 2 for more information about each eSYNC connection method. Click Begi n [...]

eKEY User Manual 12 Market area If you have eKEY Professional service, your PDA can download listings during an eSYNC. T o determine which listings are downloaded, set up your ma rket area at the KIM website . T o set up your market area, do the following: 1. Perform a manual eSYNC. Open the eSYNC application and select UPDA TE KEY . 2. When the eS[...]

Chapter 1 G etting st art ed 13 Figure 4. Market Area wizar d 8. Click Apply . 9. V iew the total number of listings selected and make any changes if necessary , then click Done . Perform a manual eSYNC to download the listings. If necessary , connect your PDA to your comput er or Supra modem, then open the eSYNC application. Select UPDA TE KEY &am[...]

eKEY User Manual 14 Mapopolis The Mapopoli s application lets you view maps for specific listings in your market area. Co unty maps are provided to you free of charge through the KIM webs ite. T o install a county map, do the following: 1. Go to www .supraekey .com and log on to the KIM website. 2. Click the Maps link in the left-hand column of you[...]

Chapter 1 G etting st art ed 15 Windows Mobile. Right-click the Download Map link under Map for Pocket PC ( Figu r e 5 ). Select Save T arget As , then save the file to your desktop. Place your PDA in its cradle to connect it with your computer . In the ActiveSync application on your compu ter , click Explore to open the Mobile Device folder . Drag[...]

eKEY User Manual 16 eKE Y Loans eKEY Loans is a simple mortgage and loan calculator included in the Supra applications that lets you do the following: • calculate almost all mortgages and personal loans, including Cana dian mortgages ; • determine loan amounts based on a monthly payment; • calculate and display am ortization schedules; and ?[...]

Chapter 1 G etting st art ed 17 T o reset the fields to zero and c reate a new calculation, select File | New . If you want to save a ca lculation, select File | Save and enter a name for the calculation. T o open a calculation that you previously saved, select File | Open , then select the name of the calculation. T o delete a saved calculation, s[...]

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Chapter 2 Updating This chapter explains how to update yo ur eKEY by performing an automatic or manual eSYNC and provides instructions for man ually updating your eKEY. In this chapter: eSYNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Connection methods . . . . . . . . . . . . . . . . . 21 Connection settings . . . . . . . . .[...]

eKEY User Manual 20 eSYNC Y our eKEY software is designed to automatically update during the night so it’ s ready to access key boxes the next morning. In a process called eSYNC , your PDA connects to the Supra network, exchanges information, and upda tes your software. When you open the eKEY application, a message displays the eKEY’ s update s[...]

Chapter 2 Updating 21 Connection methods There are three ways to connect to the Supra network to perform an eSYNC: PC-Internet. The PDA connects to the netw ork through a computer with an open Internet connection. Wir eless. The PDA co nnects to the network through a wireless Internet connection. T o use this connection type, your PDA must be a wir[...]

eKEY User Manual 22 Connection settings The eSYNC connection type is dete rmined when you set up your eKEY software (see eKEY setup on page 4 for more information). Y ou can change your eSYNC connection type at any time. T o change the eSYNC conne c tion type, do the following: 1. Select the eSYNC icon to open the application. 2. Select SETTINGS fr[...]

Chapter 2 Updating 23 P C-Internet connection settings Y ou can edit the PC-Internet eSYNC connec tion properties in the Connection screen ( Figur e 9 ). Disable Automatic eSYNC. If you prefer to eSYNC manually , check this box to turn off the automatic eSYNC that occurs each night. Update eKEY every HotSync. This option is only available in the Pa[...]

eKEY User Manual 24 Wireless connection settings Y ou can edit the W ireless eSYNC connection properties in the Connection screen. If you prefer to eSYNC manually , check the Disable Automatic eSYNC box to turn off the automa tic eSY NC that occurs each night ( Figur e 10 ). Figure 10. Wireless connection settings screen T o reduce the amount of ti[...]

Chapter 2 Updating 25 Supra Dial-up connection settings Y ou can edit the Supra modem dialing properties in the Connection screen. Disable Automatic eSYNC. If you prefer to eSYNC manually , check this box to turn off the automatic eSYNC that occurs each night ( Figur e 1 1 ). Phone1 # and Phone2 #. Y ou ca n enter up to two phone numbers. The phone[...]

eKEY User Manual 26 Dial prefix. The dialing prefix is di aled before the eSYN C phone number . Check the Dial pr efix box to enable a dialing pref ix, then enter th e number . For example, yo u may need to dial a 9 to access an outside phone line. Disable call waiting. If you need to disable call waiting, check the Disable call waiting box and ent[...]

Chapter 2 Updating 27 Automatic eSYNC The eKEY software turns on your PDA at a predetermined time between midnight and 6 a.m. to connect to the Supra netwo rk and perform an automatic eSYNC. Y o ur eKEY software is updated and you receive showing alerts. If you have eKEY Professional service, your PDA also rec eives the latest listing and roster in[...]

eKEY User Manual 28 Manual eSYNC Y ou can perform a manual eSYNC at any time to update yo ur eKEY software and download listing/roster information. T o perform a manual eSYNC, do the following: 1. Open the eSYNC application. 2. Select UPDA TE KEY to update your software so you can access KeyBoxes. If you have eKEY Professional service, you can sele[...]

Chapter 2 Updating 29 The screen displays the status of the eSYNC operation ( Figur e 13 ). Do not disconnect your PDA from the cradle/cable until the eSYNC has completed. Figure 13. eSYNC status screen[...]

eKEY User Manual 30 Manual update If you are unable to perform an eSYNC, you can ob tain an update code from the KIM website or automated voice system and manually enter it into your PDA. Showing activity in your PDA is not uploaded to the Supra network until you perform an eSYNC. T o obtain an update code fro m the KIM website, do the following: 1[...]

Chapter 2 Updating 31 T o enter the update code into your PDA, do the following: 1. Select the eKEY icon to open the application. 2. Select EMERGENCY UPDA T E from the eKEY menu. 3. Enter the update code into your PDA ( Figur e 14 ). 4. Select OK. If you have an eKEY shell, press Enter on the shell. Figure 14. Emer gency update code scr een[...]

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Chapter 3 Key B ox es This chapter explains how to access and manage KeyBoxes, and provides in formation about accessing cooperating systems. In this chapter: Accessing KeyBoxes . . . . . . . . . . . . . . . . . . . . 34 Releasing the key container . . . . . . . . . . . 35 Agent feedback . . . . . . . . . . . . . . . . . . . . . 37 Releasing the sh[...]

eKEY User Manual 34 Accessing KeyBo xes The eKEY application lets you access both the AE II KeyBox and the iBox ( Figur e 15 ). Fig u r e 1 5. Su pra K e yB oxe s AEII KeyBox. T o communicate with the AEII KeyBox, your PDA must have the Palm operating system and needs to be inside an eKEY shell. The eKEY shell fits into the recessed area on th e fr[...]

Chapter 3 KeyB oxe s 35 If you access both types of KeyBoxes, the PDA does not need to be inside the shell to access iB oxes. If your area uses iBoxes exclusively , an eKEY shell is not required. Releasing the key container T o access the listing ke ys inside a KeyBox, do the following: Note: Your eKEY must be updat ed to acc ess KeyBoxes. See Chap[...]

eKEY User Manual 36 4. Insert the eKEY shell into an AEII KeyBox or point your PDA at an iBox. Several screens display as the eKEY application communicates with the KeyBox and releases the key container . The AEII KeyBox container will drop after a few seconds. Grasp the sides of the container and pull straight down to remove it from the KeyBox. Fo[...]

Chapter 3 KeyB oxe s 37 Agent feedback A feedback alert displays on your PDA after the key container opens if the Agent Feedback option is turned o n in your eKEY software, or if the listin g agent has activated the Req. Feedback setting in an iBox. This option allows you to provide feedback about the showing to the listing agent. T o turn the Agen[...]

eKEY User Manual 38 Releasing the shackle Each KeyBox has a four-digit shackle code that releases the shackle for installation or removal at a listing. T o release the shackle on a KeyBox: 1. Open the eKEY application. 2. Select RELEASE SHACKLE from the eKEY menu. 3. Enter the shackle code and select OK . If your P DA is inside the eKEY shell, pres[...]

Chapter 3 KeyB oxe s 39 CBS codes Every KeyBox contains a Ca ll Before Showing (CBS) code that you can activate usin g the Manage KeyBoxes menu option of the eKEY application. (See Changing Key Box settings o n page 4 2 for more information.) The CBS code allows the listing agent to control KeyBox access by requirin g the showing agent to call for [...]

eKEY User Manual 40 Managing KeyBo xes The Manage KeyBoxes menu option in the eKEY application displays the KeyBoxes in your inventory an d allows you add KeyBoxes or change the settings. Adding KeyBoxes KeyBoxes are automatically ad ded to your inventor y when you release their shackles. (See Releasing the shackle on page 38 for more information.)[...]

Chapter 3 KeyB oxe s 41 Figure 18. KeyB ox settings scr een Select Done to return to the list of KeyBoxes in your inventory . T o add KeyBoxes to your inventory using the KIM website: 1. Go to www .supraekey .com and click Log on to KIM . 2. Select the name of your associati on or MLS from the dropdown list. 3. Enter your eKEY serial number and fou[...]

eKEY User Manual 42 Changing KeyBox settings Follow these steps to change the settings of a KeyBox in your inventory . Note: iBoxes contain several f ie lds in addition t o the standard settings in the AEII KeyBox. 1. Open the eKEY application. 2. Select MANAGE KEYBOXES from the eKEY menu. A list of the KeyBoxes in yo ur inventory displays. 3. Sele[...]

Chapter 3 KeyB oxe s 43 Access hours KeyBoxes can be programmed to allow 24-hour access or timed access for specific hours. T o determine the timed access hours preprogrammed into your KeyBox, con tact your association or MLS. Access hours are set at standard time. If your area observes daylight saving time from April through October , the actual a[...]

eKEY User Manual 44 Cooperating systems Y our PDA may be able to access KeyBoxes in a neighboring association/MLS. Check with your association/MLS to determine if your area has a cooperating agreement. In order to show listin gs in a cooperating area: • your PDA must be programmed to access KeyBoxes in that area; and • the cooperating associati[...]

Chapter 4 Showing activity This chapter explains how to view KeyBox showing activity using ShowingV alue on the KIM website, or by reading a KeyBox, calling KIM voice access, or using the eDA T A application. In this chapter: V iewing showing activi ty . . . . . . . . . . . . . . . . . 46 ShowingV alue . . . . . . . . . . . . . . . . . . . . . . 46[...]

eKEY User Manual 46 V iewing showing activity Each time your eKEY software releases the key container in a KeyBox, the access is recorded in both the software and the KeyBox. There are four ways to view this showing activity information: • use the ShowingV a lue feature on the KIM website; • read your KeyBoxes to view the showing activity on yo[...]

Chapter 4 Showing acti vity 47 Showing activity reports The ShowingV alue Dashboar d ( Figur e 20 ) provides a quick summary of the showing activity at your l istings. The Dash boar d displays on the main page after you log on to KIM. Figure 20. ShowingValue Dashboard The total number of showings di splays on the first row of the Dashboar d . T o c[...]

eKEY User Manual 48 E-mail notif ications ShowingV alue lets you receive e-mail notifications for the following: • when showings occur at your listings; • when showing agents submit feedback ab out your listings; • when you want reminders to submit feedback about properties you’ve show n; and • when listing agents send messa ges about lis[...]

Chapter 4 Showing acti vity 49 Figure 21. Opt-in for e-mail no tif ications screen 5. Click Save Now when you are finished configuring your e-mail settings. T o save your personal e-mail signature for e-mails you send through ShowingV alue, enter your signature information in the Personalized Email Signatur e field and click Save Now . CAUTION: Y o[...]

eKEY User Manual 50 E-mailing showing agents Y ou can e-mail announc ements or updates directly to agents who’ve shown your listings. Follo w these steps to send an e-mail to showing agents. Note: Only the agents who ’ve opted to receive listing updat e e-mails in the ShowingValue Settings screen will receive your e-mail. 1. Click Actions in th[...]

Chapter 4 Showing acti vity 51 V iewing eFeedback eFeedback is informa tion about a listing, including the buyer ’ s interest level, how the buyer learned about the listing, and whether the price is within the buyer ’ s range. eFeedback sent by showing agents about your listings is displayed in the second row of your Dashboar d . Click the Vi e[...]

eKEY User Manual 52 Figure 22. Add / Edit eFeedback screen eFeedback r eminders Feedback reminders for the properties you’ve shown are displayed in the third row of your Dashboar d . Click the Vi e w button to see detailed showing information for each reminder , including the date/time, listing nu mber , KeyBox serial number , and listing address[...]

Chapter 4 Showing acti vity 53 Figure 23. Select eFeedback R eminder scr een Reading a KeyBox Y ou can view the showing activity s tored in a KeyBox on your PDA by perfo rming a K eyBox read. T o read the showing activity in a KeyBox: 1. Open the eKEY application. 2. Select READ SHOW INGS from the eKEY menu. 3. Select Read . If your PDA is inside t[...]

eKEY User Manual 54 The KeyBox showing activity disp lays. Select an individual record to view detailed information for the showing ( Figur e 24 ). Figure 24. KeyBox showing activity details KIM voice access If you do not have access to the Internet, you can request a showing activity report through KIM voice access. The KeyBox serial number and sh[...]

Chapter 4 Showing acti vity 55 eDATA If you have eKEY Professional service, the eDA T A application lets you view showing activity on your PDA for each KeyBox in your inventory . Showing activity for the previous seven days is displayed in eDA T A . T o reduce the number of da ys of activity delivered to your PDA, log on to the KIM website and clic[...]

eKEY User Manual 56 Y ou can sort the list by KeyBox ID nu mber or showing date. On PDAs with the Palm OS, tap the dropdown menu next to Sort By to change the sort option. In the W indows Mobile OS, go to Options | Sort by . W indows Mobile also lets you change the columns displayed by going to Options | V iew by . 3. Select an individual record to[...]

Chapter 5 MLS dat a This chapter explains how to view MLS data on your PDA, including searching for and viewing listings, creating client profiles, accessing the agent roster , and viewing messages. In this chapter: Listing and MLS d ata . . . . . . . . . . . . . . . . . . . 58 Listings . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Clien[...]

eKEY User Manual 58 Listing and MLS dat a If you have eKEY Professional service, the eDAT A application ( Figur e 26 ) lets you do the following: • search for and view current MLS listin gs, including personal listings and HotSheet information; • create client profiles and view matching listings; • view the MLS agent rost er; • view KeyBox [...]

Chapter 5 MLS dat a 59 If you have eKEY Basic service, you can only use the eDA T A application to view message s. Contact your association/MLS if you would like to change your service level. Listings The listings delivered to your PDA are defined when you establish your market area at the KIM website. See Market area on page 12 of Chapter 1 for mo[...]

eKEY User Manual 60 Figure 28. Custom search screen Address sear ch. The Addr ess Search option allows you to search for listings by address. T o perform an address search, select ADDRESS SEARC H from the Listings Selection menu. In the Addr ess Search scre en ( Figur e 29 ), enter all or part of the address, then select Search . Figure 29. Address[...]

Chapter 5 MLS dat a 61 MLS ID Sear ch. The MLS ID Sear ch option allows yo u to search for listings by MLS ID number . T o perform an MLS ID search, select MLS ID SEARCH from the Listings Selection menu. In the MLS Sear ch screen ( Figur e 30 ), enter the listing’ s MLS ID number , then select Search . Figure 30. MLS Search screen Personal Listin[...]

eKEY User Manual 62 When you view listings, the Results screen ( Figur e 31 ) displays up to the first ten (Palm OS) or twelve (W indows Mobile OS) listings that meet your search criteri a. HotSheet listings appear in bold type. Use the scroll bar to scroll through the listings. F igure 31 . Resul ts s cree n T o sort listings, select Sort By and u[...]

Chapter 5 MLS dat a 63 Select an individual record to vi ew detailed info rmati on about the listing ( Figure 33 ), and use the scroll ba r to scroll through the listing details. If a field is high lighted in red, the listing is a HotSheet listing that has recently changed. Figure 33. Listing details screen T o display the listing agent’ s rost e[...]

eKEY User Manual 64 If you’ve downloaded the ap propriate county m aps using the Mapopolis application, you can di splay a map of the listing location ( Figur e 34 ). On a Palm device, tap the arrow next to the address field in the listing record. On a W indow s Mobile PDA, simply select the address. See Mapopolis on page 14 of Chapter 1 for in f[...]

Chapter 5 MLS dat a 65 Client profiles The eDA T A application lets you create and save custom searches based on a profile that matches a client’ s specific preferences. T o create a client profile: 1. Select CLIENTS from the eDAT A menu. 2. Select New . 3. Select fields to enter th e client profile information ( Figur e 35 ). Y ou can also enter[...]

eKEY User Manual 66 Roster The eDA T A application provides you with a roster of the members in your association/MLS. When you perform your first manual eSYNC using the UPDA TE KEY & MLS option, the entire roster is downloaded to yo ur PDA. Changes to roster data are downloaded with each subsequent eSYNC. T o view the roster , select ROSTER fro[...]

Chapter 5 MLS dat a 67 Messages The Messages option in the eDA T A application displays messages delivered to your PDA during eSYNC from yo ur association/ MLS, your broker , or GE Security . T o view messages, se lect MESSAGES from the eDA T A menu. The Messages screen displays a list of messages received during the last eSYNC. Se lect a record to[...]

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Chapter 6 S upport This chapter provides in formation to help you troubleshoot problems and contact technical su pport in case you need assistance with your Supra soft- ware. In this chapter: T r oubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 70 T echnical support . . . . . . . . . . . . . . . . . . . . . . 71[...]

eKEY User Manual 70 T r oubleshooting The eKEY application sto res the 20 mo st recent er rors that have occurred. T o view the Err or Log , open the eKEY application and select TROUBLESHOOTING from the main menu. In the T r oubleshooting screen, the Err or Log tab disp lays a list of errors ( Figur e 38 ). T ap an error record to view the error de[...]

Chapter 6 Support 71 T echnical suppor t If you need assistance troubl eshooting your Supra software, technical support is available from 5 a.m. to 7 p.m. Pacific T ime, seven days a week. Note: Please have your PDA r eady befor e calling for t echnical support . Another great resource for assista n ce with your Supra software is our training libra[...]

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73 Index A access hours ........................ ............. ..... 43 accessing KeyBoxes .................. ........... 34 adding KeyBox es .......... ................ ........ 40 address search ............... ................ ........ 60 AEII KeyBox ............. ............. .............. 34 agent feedback .................... ............. [...]

eKEY User Manual 74 L listings ........................... ............. ........... 59 address search ....... ............. ............ .. 60 custom search ........ ................ ........... 59 HotSheet ................ ............. ............ .. 61 MLS ID search ....... ............. .............. 61 personal .... ............. ..........[...]