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Godex G300 manual

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Table of contents for the manual

  • Page 1

    1 G300/G330 BARCODE PRINTER USER MANUAL User Manual V ersion Issue Date P/N : G300 series : Rev . 1.3 : 2013.07.09 : 920-0141 1 1-00[...]

  • Page 2

    Contents Contents G300/G330 USER MANUAL CONTENTS 1 Barcode Printer 001 1.1 1.2 Box Content Getting To Know Your Printer 001 002 2 Printer Setup 004 2.1 2.2 2.3 2.4 2.5 2.6 2.7 Open The Printer Cover Open The Printing Mechanism Loading The Ribbon Loading The Label Roll Installing The Label Supply Hub Connecting The Printer To The Host Computer Insta[...]

  • Page 3

    Decleration Declaration G300/G330 USER MANUAL FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a c[...]

  • Page 4

    Safety instructions Safety instructions G300/G330 USER MANUAL SAFETY INSTRUCTIONS Please read the following instructions carefully. 1. Keep the equipment away from humidity. 2. Before you connect the equipment to the power outlet, please check the voltage of the power source. 3. Make sure the printer is off before plugging the power connector into [...]

  • Page 5

    1 G300 Barcode Printer  1 Barcode Printer 1.1 Box Content Please check that all of the following items are included with your printer. 001 USB Cable  CD Including QLabel software and G300 user manual.  Ribbon Module Empty Ribbon Core Ribbon  Power Adapter Power Cord AC Adapter  Label Supply Module Label Supply Hub Label Guide Plates([...]

  • Page 6

    2 Front View  1 Barcode Printer 1.2 Getting To Know Your Printer 002 Device Overview Rear View  TOP COVER COVER OPEN BUTTONS Release buttons for opening the printer cover LED INDICATOR FEED BUTTON LED OPERATION PANEL ETHERNET PORT POWER SLOT POWER SWITCH - ON - OFF FAN-FOLD LABEL INSERT Feed slot for continuous labels USB PORT SERIAL PORT[...]

  • Page 7

    3 1 Barcode Printer Open The Printer Cover RELEASE CATCH(Left) SCREW(Left) Screw for adjusting the print head pressure LABEL SUPPLY MODULE - LABEL SUPPLY HUB - LABEL GUIDE PLATES(Set of 2) RELEASE CATCH(Right) SCREW(Right) Screw for adjusting the print head pressure RIBBON REWIND WHEEL HOLDER OF RIBBON REWIND CORE 003 Open The Printing Mechanism PL[...]

  • Page 8

    4 2 Printer Setup 2.1 Open The Printer Cover Pressing The Cover Open Buttons Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the printer housing and lift the cover. 004 Lift the printer cover backward COVER OPEN BUTTONS Release buttons for opening the printer cover. Pressing the button Pr[...]

  • Page 9

    5 2 Printer Setup 2.3 Loading The Ribbon 005 A New Ribbon Module Installation NEW RIBBON EMPTY RIBBON CORE Wind the ribbon around the core 1. Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon. 2. Wind the ribbon around the empty ribbon core for 2 to 3 circles. Stick on empty ribbon core Notch on left side A[...]

  • Page 10

    6 2 Printer Setup 006 2. Then place the left-hand side of the ribbon. Load The Ribbon On The Printer For Ribbon Supply Module 1. Place the right-hand side of ribbon first. RIBBON SUPPLY MODULE Right side Push the ribbon to tighten the spring of the holder HOLDER SPRING OF HOLDER Align the ribbon core to the holder Left side NOTCH OF RIBBON CORE SPO[...]

  • Page 11

    7 2 Printer Setup 007 3. Close the printing mechanism to complete the ribbon supply module loading. Load The Ribbon On The Printer For Ribbon Rewind Module RIBBON REWIND MODULE 1. Place the right-hand side of empty ribbon core first. Right side Align the empty ribbon core to the holder HOLDER Push the empty ribbon core to tighten the spring of the [...]

  • Page 12

    8 2 Printer Setup 008 2. Then place the left-hand side of the empty ribbon core. 4. Ribbon loading completed. 3. Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles. RIBBON REWIND WHEEL Wind to back Left side Left side SPOKE NOTCH OF RIBBON CORE Align the notch of empty ribbon core to the spoke[...]

  • Page 13

    9 2 Printer Setup 2.4 Loading The Label Roll 009 A New Label Roll Module Installation LABEL STOCK LABEL SUPPLY HUB LABEL GUIDE PLATES(Set of 2) 1. Place the label stock on the label supply hub, attach the label guide plates to the label stock holder. Place on the ribbon hub A NEW LABEL ROLL MODULE 2. A label roll module is assembled as below.[...]

  • Page 14

    10 2 Printer Setup 010 Load The Label Roll Module On The Printer 1. Release the printing mechanism and lift it. 2. Place the label roll module on the printer. Place on the printer Open the printing mechanism 3. Pass the label through the printing mechanism. Through the printing mechanism[...]

  • Page 15

    11 2 Printer Setup 011 4. Pass the label through the label guides and adjust the label guide to the label width. The label guide will help to prevent the label swaying. 5. Close the printing mechanism and top cover to complete the label loading. LABEL GUIDES Through the label guides Close the printing mechanism[...]

  • Page 16

    12 2 Printer Setup 2.5 Loading The Label Supply Hub 012 1" Cores Loading the label supply hub for 1" cores. 1.5" Cores Loading the label supply hub for 1.5" cores.[...]

  • Page 17

    13 2 Printer Setup 2.6 Connecting The Printer To The Host Computer 013 1. Please make sure that the printer is switched off. 2. Connect the power cord to the AC adapter. AC ADAPTER POWER CORD Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket of the wall. G300 BARCODE PRINTER POWER ADAPTER T[...]

  • Page 18

    14 2 Printer Setup 014 3. Connect the USB/parallel cable to the printer and host computer. 4. Switch on the printer. The LED indicator should now lights up. G300 BARCODE PRINTER USB CABLE PC SOCKET USB PORT PLUG PLUG Switch on LED INDICATOR[...]

  • Page 19

    15 2 Printer Setup 2.7 Installing The Driver 015 1. Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD. Select the icon for the driver file and click it to start the installation. 2. Follow the instructions on the screen. The Driver Wizard guides you through the installation proc[...]

  • Page 20

    16 2 Printer Setup 016 4. Specify the port used to connect the printer to the host computer. 6. Once the installation is complete, a summary of the printer settings is displayed. Check whether the printer settings are correct and click "Finish" to start copying the driver files. Wait until copying is complete, then finish the installation[...]

  • Page 21

    17 2 Printer Setup 017 7. Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder. Godex G300 Godex G300[...]

  • Page 22

    18 3 Operation Panel 3.1 LED Operation Panel 018 FEED Button When you press the FEED button, the printer moves the label to the defined stop position. If you are using continuous labels, pressing the FEED button will move label stock until you release the button again. If you are using individual labels, pressing the FEED button will move only one [...]

  • Page 23

    19 3 Operation Panel 3.2 Error Alerts 019 In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED indicators and hear some beep signals. Please refer to below table for the error alerts. Error Light Colour  Red  Orange Flashing Frequency  Fast Flashing  Slow Flashing  Light On L[...]

  • Page 24

    20 3 Operation Panel 3.3 Label Calibration and Self Test 020 Label Calibration The printer can automatically detect and store label height. That means the host computer does not need to transmit the label height to the printer. Self Test Self-test function lets you check whether the printer is functioning normally. Here is how you run the label siz[...]

  • Page 25

    21 4 NetSetting for Ethernet 4.1 Installing The NetSetting software 021 The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port. It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow below steps. 5. Click ”Next” to start the i[...]

  • Page 26

    22 4 NetSetting for Ethernet 4.2 The Interface of NetSetting 022 Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the basic information of connected printer and your PC. There are six tabs on the top of interface which can configure different types of network settings. But for the dat[...]

  • Page 27

    23 4 NetSetting for Ethernet 023 * *** To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please contact your network administrator for related network setting information. You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values. IP Setting The IP[...]

  • Page 28

    24 4 NetSetting for Ethernet 024 You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values. Alert Path Setting NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Netw[...]

  • Page 29

    25 4 NetSetting for Ethernet 025 You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values. Alert Message Setting For the alert message notification function, you can decide which error cases need to be sent out to the operator. Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.[...]

  • Page 30

    26 4 NetSetting for Ethernet 026 You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values. Printer Configuration Set or change the configurations of connected printer. Most of key settings for the printer operation can be done by this setting page.[...]

  • Page 31

    27 4 NetSetting for Ethernet 027 You can press “Send Command” button to send printer commands via Ethernet port and control the printer remotely. User Command The “User Command” tab provides a communication interface for operator to control the printer. Input printer commands in "Input Command" window and press “Send Command” [...]

  • Page 32

    28 4 NetSetting for Ethernet 028 In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer configurations back to factory default. Firmware Download On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to update the printer firmware,[...]

  • Page 33

    29 5 Maintenance And Adjustment 5.1 Cleaning The Print Head 029 Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of th[...]

  • Page 34

    30 5 Maintenance And Adjustment 5.2 Adjusting The Print Head Pressure 030 When printing on special media (with varying material thickness), the print quality may suffer. You will then need to adjust the print head pressure. Adjustment Steps 1. Open the printer cover. 2. Remove the ribbon. 3. Use a screw driver and slowly turn the adjustment screws [...]

  • Page 35

    31 5 Maintenance And Adjustment 5.3 Adjusting The Print Line 031 When the print line is incorrectly set, the print quality on one side of the medium may suffer. In such a case, the print line must be adjusted so it is positioned parallel to the paper feed roller. Adjustment Methods 1. To move the print head in Direction-A as indicated by the red ar[...]

  • Page 36

    32 5 Maintenance And Adjustment 5.4 Troubleshooting 032 * *** If any problems occur that are not described here, please contact your dealer. Problem Solution The printer is s wi tched on but the LED does not light up. ♦ Check the po w er supp l y. Please se e the Section 2.6 The LED lights up red and print i ng is interrupted. ♦ Check the soft [...]

  • Page 37

    33 Appendix PRODUCT SPENIFICATIONS G300/G330 USER MANUAL APPENDIX Model G300 G330 Print Method Thermal Transfer/ Direct Thermal Resolution 203dpi(8dots/mm) 300dpi(12dots/mm) Print Speed 4IPS(102mm/s) 3IPS(76.2 mm/s) Print Width 4.25”(108mm) 4.16”(105.7 mm) Print Length Min. 0.16”(4mm) **; Max. 68”(1727mm) Min. 0.16”(4 mm) **; Max. 30”(7[...]

  • Page 38

    34 Appendix PRODUCT SPENIFICATIONS G300/G330 USER MANUAL APPENDIX Model G300 G330 Environment Operation Temp erature 41°F to 104°F(5°C t o 40°C) Storage Tempera ture -4°F to 122°F (-20°C t o 50°C) Humidity Operation 30-85%, non-cond ensing Storage 10-90%, non-cond ensing Agency Approvals CE(EMC), FCC Class A, CB and C CC Dimension Length 10[...]

  • Page 39

    35 Appendix INTERFACE G300/G330 USER MANUAL APPENDIX Pinout Description Connector Type : Type B Serial Port Default settings ： Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and RTS/CTS RS232 Housing(9-p in to 9-pin) DB9 Socket DB9 Plug - RXD TXD DTR GND DSR RTS CTS RI Computer 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 +5V, max 5[...]