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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Grandstream Networks HT-286, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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Unfortunately, only a few customers devote their time to read an instruction of Grandstream Networks HT-286. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Grandstream Networks HT-286 should contain:
- informations concerning technical data of Grandstream Networks HT-286
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- safety signs and mark certificates which confirm compatibility with appropriate standards
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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Grandstream Networks HT-286 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Grandstream Networks HT-286, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Grandstream Networks service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Grandstream Networks HT-286.
Why one should read the manuals?
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Table of contents for the manual
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Page 1
Grandstream Networks, Inc. HT–286 Analog Telephone Adaptor HT–286 User Man ual www.grandstream.com Firmware Version 1.1.0.31 support@grandstream.com[...]
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Page 2
Grandstream Networks, Inc. HT–286 User Manual Page 2 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 T ABL E O F C ONTENTS HT-286 User Manual WELCOME.................. ................... ................... ................... .................. ................... ........ ............... ............. 4 S AFETY C OMPLIA NCES .....................[...]
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Page 3
Grandstream Networks, Inc. HT–286 User Manual Page 3 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 T ABL E OF T ABLES HT-2 86 Us er Man ua l T ABLE 1: D EFINIT IONS OF T HE HT–286 C ONNECTORS .... ................... ................... ............... ................... ......... 5 T ABLE 2: HT–286 T ECHNIC AL S PECIF ICAT IONS ...... ......[...]
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Page 4
Grandstream Networks, Inc. HT–286 User Manual Page 4 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Welcome Congratulations on becoming an owner of HandyTone- 286. You made an excellent choice and we hope you will enjoy all its capabilities. Grandstream's award-wining Hand yTone-286 is innovative Analog Telephone Adaptor that offers a rich set[...]
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Page 5
Grandstream Networks, Inc. HT–286 User Manual Page 5 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Installation E QUIPMENT P ACKAGING The HT–286 ATA package contains: • One HT–2 86 Main C ase • One Universal Power Adaptor • One Ethernet Cable C ONNECTING Y OUR ATA The HT–286 is easy to configure . HandyTone-286 is a VoIP Analog Telepho[...]
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Page 6
Grandstream Networks, Inc. HT–286 User Manual Page 6 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 T HREE EASY STEPS TO I NSTALL THE HT–286 1. Connect a stan dard touch-to ne analog te lephone (or fax machine) to FXS port. 2. Insert the Ethernet cable into the LAN port of HT–286 and connect t he other end of the Ethe rnet cable to an uplink po[...]
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Page 7
Grandstream Networks, Inc. HT–286 User Manual Page 7 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Product Overview HT-286 supports one FXS port for Internet data, voice, a nd fax. K EY F EATURES Ethernet Ports DHCP FXS Port PSTN Pass – through Voice Mail Indicator Voice Codec Remot e Configuration 1 RJ45 (LAN) Client 1 No Yes iLBC, G.723, G.711[...]
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Page 8
Grandstream Networks, Inc. HT–286 User Manual Page 8 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Provisioning and NAT support tra versal via STUN Fax over IP T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switc h to G.711 for Fax Pass-through (pending), Fa x Datapump V.17, V.19, V.27 ter, V.29 for T.38 fax relay Security DIGEST auth en[...]
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Page 9
Grandstream Networks, Inc. HT–286 User Manual Page 9 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Basic Operatio ns G ET F AMILIA R WITH V OICE P ROMPT HT–286 stores a voice prompt menu (Interactive Voice Response or IVR ) for quick browsing and simple configuration. Pick up the handset and press the button on the HT–286 or dial “ *** ” t[...]
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Page 10
Grandstream Networks, Inc. HT–286 User Manual Page 10 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 47 “Direct IP Calling” Enter a 12 digit IP addr ess to make a direct IP call, after dial tone. (See “ Make a Direct IP Call ”.) 99 “RESET” Press “ 9 ” to reboot the de vice; or Enter encoded MAC address to restore f actory default se[...]
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Page 11
Grandstream Networks, Inc. HT–286 User Manual Page 11 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 D IRECT IP C ALLS Direct IP calling allows tw o parties with VoIP devices (e.g. a H T–286and another VoIP Device), to talk to each other in an ad hoc fashion without a SIP proxy. Direct IP calls are possible if: a) Both VoIP devices use a public I[...]
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Page 12
Grandstream Networks, Inc. HT–286 User Manual Page 12 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 2. Attended Transfer: Assuming that call par t y A and B are in conversation. A wa nts to Attend Tran sfer B to C: (1) A presses FLASH (on the analog ph one, or Hook Flash for old model phones) to ge t a dial tone (2) A then dial C’s number then #[...]
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Page 13
Grandstream Networks, Inc. HT–286 User Manual Page 13 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Call Features The HT–286 supports all the traditional and ad vanced telephony features. T ABL E 6: HT–286 C AL L F EATURE D EFINITIONS Key C all Features *23 3-way conference *30 Block Caller ID (for all su bs equent calls) *31 Send Caller ID (f[...]
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Page 14
Grandstream Networks, Inc. HT–286 User Manual Page 14 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 T ABL E 7: HT–286 LED D EFINITIONS RED LED indicates not n ormal status Button fla shes every 1 seco nd If Ethe rnet link is down Button fla shes every 2 secon d s. (if DHCP is configure d) DHCP Failed or WAN No Cable Button fla shes every 4 secon[...]
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Page 15
Grandstream Networks, Inc. HT–286 User Manual Page 15 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Configuration Guide C ONFIGURING HT–286 THROUGH V OICE P ROMPT DHCP Mode Select voice menu option 01 to enable HT–286 to use DHCP. STATIC IP Mode Select voice menu option 01 to enable HT–286 to use STATIC IP mod e, then use optio n 02, 03, 04,[...]
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Page 16
Grandstream Networks, Inc. HT–286 User Manual Page 16 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Only an administrator can access the “ ADVANCED SETTING ” configuration page. NOTE: If you canno t log into the configuration page by using de fault password, please check with the VoIP service provider. The service provider ma y have provisione[...]
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Page 17
Grandstream Networks, Inc. HT–286 User Manual Page 17 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Daylight Savings Time Controls whether displayed time is da ylight savings time or not. If set to “Yes” and the Optional Rule is empty, then the displayed time will be 1 hour ahead of normal time. • The “ Automatic Daylight Saving Time Rule [...]
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Page 18
Grandstream Networks, Inc. HT–286 User Manual Page 18 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 NAT Mapped IP WAN side mapped IP if HandyTone-28 6 is connected to a NAT router. NAT Mapped Port W AN side mapped por t if HandyTone-286 is connected to a NAT router . Statistical Status Self-explainable. Please refer to the page displayed. A DVA NC[...]
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Page 19
Grandstream Networks, Inc. HT–286 User Manual Page 19 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 iLBC frame size This defines the size of the iLBC cod ec frame. Th e de fault setting is 20ms. iLBC payload type This defines the iLBC payload type. The defa ult setting is 97. The valid range is between 96 and 127. Silence Suppression This controls[...]
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Page 20
Grandstream Networks, Inc. HT–286 User Manual Page 20 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Regi str atio n Expiration This parameter allows the user to specify the time frequ ency (in m inutes) th e phone will refresh its regis tration with the specif ied registrar. The default interval is 3600 seconds (or 1 hour) . The maximum interval i[...]
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Page 21
Grandstream Networks, Inc. HT–286 User Manual Page 21 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 NAT T raver sal This parameter defines w hether the phone NAT traversal mechanism will be activated or not. If activate d (by choosing “Yes”) and a STUN serv er is also specified, then the ph one will behave according to the STUN clien t specifi[...]
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Page 22
Grandstream Networks, Inc. HT–286 User Manual Page 22 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Caller ID Scheme Select the Caller ID Sc he me to suit the standa rd of dif f eren t area . • Bellcore (North America) • CID (Canada) • DTMF (Brazil) • DTMF (Denmark) • DTMF ( Swe den) • ETSI -F SK (Franc e, Germa ny, Norw ay, Taiwan, UK[...]
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Page 23
Grandstream Networks, Inc. HT–286 User Manual Page 23 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Syslog Level Select the ATA to report the log level. Default is NONE. Th e level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following even ts: • product mode l/version on boot up ( INFO level) • NAT related in[...]
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Page 24
Grandstream Networks, Inc. HT–286 User Manual Page 24 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Firm ware Up grade and Provisioning Default HTTP. Firm ware upgrading may take up to 10 minutes de pends on network environment. Do n ot interrupt the firmware upgrading pro cess. Firmware Server Path IP addr ess or domain name of firmware server. C[...]
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Page 25
Grandstream Networks, Inc. HT–286 User Manual Page 25 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 S AVING THE C ONFIGURATION C HANGES After making a change, click the “Update” bu tton in the Configuration page. The HT–2 86 will display a screen to confir ming changes. Reboo t or power c ycle the HT–286 to e nable the ch anges. R EBOOTING[...]
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Page 26
Grandstream Networks, Inc. HT–286 User Manual Page 26 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Software Upgrade Software upgrade can b e done via either TFTP or HTTP. The corresponding con figuration settings ar e in the ADVANCED SETTINGS configu ration page . F IRMWARE U PGRADE THROUGH TFTP/HTTP To upgrade via TFT P or HTTP, the “Firm ware[...]
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Page 27
Grandstream Networks, Inc. HT–286 User Manual Page 27 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 End users can also choose to download the fr ee HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. C ONFIGURATION F ILE D OWNLOA D Grandstream SIP Device can be configured via Web Inter face as well as via Configuration File [...]
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Page 28
Grandstream Networks, Inc. HT–286 User Manual Page 28 of 28 Firmware 1.1.0.31 Last Updated: 1/2009 Restore Factory Default Setting WARNING! Restoring the Factory Def ault Setting w ill DELETE all configura tion information of the phone. Please BACKUP or PRINT out all the settings before you a pproach to following steps. Grandstream will not take [...]