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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Hatco GRNH, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Hatco GRNH one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Hatco GRNH. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Hatco GRNH should contain:
- informations concerning technical data of Hatco GRNH
- name of the manufacturer and a year of construction of the Hatco GRNH item
- rules of operation, control and maintenance of the Hatco GRNH item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Hatco GRNH alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Hatco GRNH, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Hatco service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Hatco GRNH.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Hatco GRNH item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
GLO-RA Y ® Infrared S trip Heaters GR, GRH, GRA, GRAH, GRAL, GRAHL, GRN & GRNH Series Inst allation & Operating Manual I&W #07.05.183.00 This manual contains import ant safety information concerning the maintenance, use and operation of this product. Failure to follow the instructions contained in this manual may result in serious inju[...]
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Page 2
Form No. GRM-0707 i CONTENTS INTRODUCTION Hatco Glo-Ray ® S trip Heaters ensure maximum food holding and minimize the risk of food-borne illness. Optimum safety and quality is the result of food held at the proper serving temperatures, using Glo-Ray’s pre-focused heat p atterns. The pre- focused heat pattern prevent s foods from being over-cooke[...]
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Page 3
Form No. GRM-0707 1 IMPORT ANT SAFETY INFORMA TION W ARNINGS Only light bulbs which meet or exceed NSF st andards, specifically designed for food holding areas may be used. Breakage of light bulbs not specially coated could result in personal injury and/or food cont amination. Unit s equipped with a cord and plug supplied by Hatco must be plugged i[...]
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Page 4
Form No. GRM-0707 2 IMPORT ANT SAFETY INFORMA TION MODEL DESIGNA TION CAUTIONS St andard and approved manufacturing oils will smoke up to 30 minutes during initial st art-up. This is a temporary condition. T o assure safe operation, operate unit without food product until smoke dissip ates. Some exterior surfaces on the unit will get hot. Use cauti[...]
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Page 5
Hatco Glo-Ray ® Infrared S trip Heater keep hot foods at optimum serving temperatures longer . Foods do not dry out or become discolored; even the most delicate dishes hold that “just-prepared” look. The Glo-Ray pre-focused heat pattern direct s heat from a tubular element to bathe the entire holding surface. Hatco Glo-Ray ® S trip Heater can[...]
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Page 6
Form No. GRM-0707 4 SPECIFICA TIONS GR MODELS-ELECTRICAL RA TING CHART GRH MODELS-ELECTRICAL RA TING CHART The electrical information in the shaded area pertains to Export Models only . * Not available in 100 or 120 volts. CE approved units for 220-230 volt utilize a 220 volt heating system; 230-240 CE units utilize a 240 volt heating system. ?[...]
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Page 7
Form No. GRM-0707 5 SPECIFICA TIONS GRA MODELS-ELECTRICAL RA TING CHART GRAH MODELS-ELECTRICAL RA TING CHART The electrical information in the shaded area pertains to Export Models only . • 100 and 120 volt models with infinite switch require tandem (end-to-end) elements, consult factory for applications. † Glo-Ray models 108" through 144&[...]
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Page 8
Form No. GRM-0707 6 SPECIFICA TIONS GRAL MODELS-ELECTRICAL RA TING CHART GRAHL MODELS-ELECTRICAL RA TING CHART The electrical informat[...]
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Page 9
Form No. GRM-0707 7 SPECIFICA TIONS GRA-XXD MODELS- ELECTRICAL RA TING CHART GRAH-XXD MODELS- ELECTRICAL RA TING CHART The electrical information in the shaded area pertains to Export Models only . • 100 and 120 volt models with infinite switch may require tandem (end-to-end) elements, consult factory for applications. † Glo-Ray models 108"[...]
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Page 10
Form No. GRM-0707 8 SPECIFICA TIONS GRAL-XXD MODELS- ELECTRICAL RA TING CHART GRAHL-XXD MODELS- ELECTRICAL RA TING CHART The electrical information in the shaded area pertains to Export Models only . • 10[...]
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Page 11
Form No. GRM-0707 9 SPECIFICA TIONS * 120 volt models not available for use with remote infinite switches. The electrical information in the shaded area pertains to Export Models only . GRN MODELS-ELECTRICAL RA TING CHART GRNH MODELS-ELECTRICAL RA TING CHART [...]
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Page 12
Form No. GRM-0707 10 SPECIFICA TIONS DIMENSIONS Figure 6. Dimensions–GR, GRH, GRA & GRAH Models Figure 7. Dimensions–GRAL & GRAHL Models Wid th Depth Depth Height Models (A) (B) (C) (D) GRAL & 18" - 144" 9" 26" 2-1/2" GRAHL (457 - 3658 mm) (229 mm) (660 mm) (64 mm) Wid th Depth Depth Height Models (A) (B) (C[...]
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Page 13
Form No. GRM-0707 11 INST ALLA TION UNP ACKING 1. Remove the unit from the carton and remove all packing materials. 2. Remove information packet. T o prevent delay in obt aining warranty coverage, fill out and mail in warranty card . NOTE: If unit is equipped with optional equipment, see ACCESSORIES section at back of this manual. LOCA TION W ARNIN[...]
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Page 14
Form No. GRM-0707 12 INST ALLA TION Figure 10. Recommended Element Height for the GR, GRA, GRH, GRN, GRAH, GRAL, GRNH, and GRAHL in all lengths (excluding dual models). 1 1"-14" (279-356 mm) 15" (381 mm) Under Shelf Mounting When mounting unit under a shelf, use adjustable angle brackets to assure proper sp acing. Remote control encl[...]
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Page 15
Form No. GRM-0707 13 INST ALLA TION ASSEMBL Y Glo-Ray ® S trip Heaters are shipped with most components pre-assembled. Dual unit s are available with a required 3" (76 mm) or 6" (152 mm) spacer pre-assembled at the factory . Optional breath protectors, mounting equipment and remote control enclosures must be installed on location. PORT A[...]
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Page 16
Form No. GRM-0707 14 INST ALLA TION PERMANENT SURF ACE MOUNT T ubular St and Mounting T ubular stand mounting permanently attaches the unit to a countertop or serving table. All wiring may be concealed within the tubular stand. T ubular stands are available in non-adjustable heights from 10"-16" (254-406 mm) or in adjust able heights from[...]
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Page 17
Form No. GRM-0707 15 INST ALLA TION Figure 16. Adjustable Angle Bracket Mounting UNDERSHELF MOUNTING Pass Thru NOTE: When mounting the unit under a shelf, it is recommended to use a remote switch enclosure. If the shelf has a rolled or flanged edge, use the optional adjustable angle bracket s to mount the unit below the lowest part of the rolled or[...]
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Page 18
Form No. GRM-0707 16 INST ALLA TION Figure 18. Combustible S pacing Requirements Models (A) (B) (C) GRA & 10" 3" 1" GRAL (254 mm) (76 mm) (25 mm) GRAH & 13-1/2" 3" 1" GRAHL (343 mm) (76 mm) (25 mm) A B C Figure 19. Non-Combustible S pacing Requirements A B C Pass Through Shelf Back W all Counter Pass Through Sh[...]
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Page 19
Form No. GRM-0707 17 INST ALLA TION Figure 20. Mounting with Chains CEILING MOUNTING Chain Mounting W ARNING T o avoid any injury or damage to the unit when using chains for inst allation, the chains must have sufficient strength and be securely fastened, or the unit could become loose or fall. Do not place anything on top of warmers supported by c[...]
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Page 20
Form No. GRM-0707 18 INST ALLA TION ELECTRICAL WIRING HOOK-UP Refer to the ELECTRICAL RA TING CHARTS for specific information. NOTE: If the unit being installed is not shown or listed in this manual refer to the wiring diagram supplied and installation information on the unit for further instruction. W ARNING T o avoid any injury or damage all elec[...]
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Page 21
Form No. GRM-0707 19 INST ALLA TION OPERA TION Figure 23. Remote Control Box (RMB) (RMB-7 Series Shown) CAUTION Some exterior surfaces on the unit will get hot. Use caution when touching these areas to avoid injury . W ARNING The unit is not waterproof. DO NOT submerge in water . Do not operate if it has been submerged in water . CAUTION St andard [...]
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Page 22
Form No. GRM-0707 20 MAINTENANCE CLEANING Hatco Glo-Ray ® S trip Heater units are designed for maximum durability and performance, with minimum maintenance. W ARNING T o avoid any injury or damage to the strip heater turn the power OFF at the disconnect switch/circuit breaker and allow to cool before performing any maintenance. T o preserve the fi[...]
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Page 23
Wid th Depth Height Width Models (A) (B) (C) (D) RMB-3 Series 5-1/2" 3" 2-1/2" 7" (140 mm) (76 mm) (64 mm) (178 mm) RMB-7 Series 9" 3" 2-1/2" 10-1/2" (229 mm) (76 mm) (64 mm) (267 mm) RMB-14 Series 14" 3" 2-1/2" 15-1/2" (356 mm) (76 mm) (64 mm) (394 mm) RMB-16 Series 16" 3" 2-1/2[...]
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Page 24
Form No. GRM-0707 22 TROUBLESHOOTING GUIDE W ARNING T o avoid any injury or damage the strip heater must only be serviced by qualified personnel. W ARNING T o avoid any injury or damage to the strip heater turn the power OFF at the disconnect switch/circuit breaker and allow to cool before performing any maintenance. SYMPTOM PROBABLE CAUSE CORRECTI[...]
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Page 25
Form No. GRM-0707 23 TROUBLESHOOTING GUIDE SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION Heat is excessive. Control switches burn-out rapidly . Unit mounted too close to target area. Check to see that installation is within specifications for type/model. Increase mounting height if too close. V oltage supply too high. Check power supply to unit, making [...]
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Page 26
Form No. GRM-0707 24 HA TCO LIMITED W ARRANTY 1. PRODUCT W ARRANTY Hatco warrants the product s that it manufactures (the “Products”) to be free from defect s in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco’ s written inst[...]
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Page 27
Form No. GRM-0707 25 NOTES[...]
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Page 28
HA TCO CORPORA TION P .O. Box 340500, Milwaukee, WI 53234-0500 U.S.A. (800) 558-0607 (414) 671-6350 Parts & Service Fax (800) 690-2966 Int’l. Fax (414) 671-3976 www .hatcocorp.com HA TCO AUTHORIZED P ARTS DISTRIBUTORS Printed in U.S.A. July 2007 ALABAMA Jones McLeod Appl. Svc. Birmingham 205-251-0159 ARIZONA Auth. Comm. Food Equip. Phoenix 60[...]