HP (Hewlett-Packard) 1500 Series manual

hp color L aserJet 15 00 s er i es use[...]

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HP color LaserJet 150 0 series pr inter User guide[...]

Hewlett-P ac kard Company 11311 Chinden Boule v ard Boise, Idaho 83714 U.S. A. Copyright and License ©Copyright Hewlett-P ackard Company 2003 All Rights Reser ved. Except as allowed by copy right laws or herein, reproduction, adaptation, or translation without prior written permiss ion is prohibited. A user of the Hewlet t -Packard printer associa[...]

ENWW 3 HP Customer Care T elephone suppor t HP provid es free tel ephone su ppor t dur ing the warran ty peri od. When you ca ll, you will be connected to a respon sive team waiting to help you. For the t elephone number f or your countr y/regi on, see the flyer that ship ped in th e bo x with the prod uct. Before calling HP , hav e the following i[...]

4 ENWW[...]

Contents 5 Contents HP Customer Car e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1 Printer basics Introducti on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Printer con figurations . . . . . . . . . . . . . . . . . . . . .[...]

6 ENWW 4 Problem solving and maintenance Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Clearing j ams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Resolving control panel messages . . . . . . . . . . . . .[...]

ENWW C hapt er 1 Printer basics 7 1 Pr inter basics Introduction This sec tion provides infor mation abo ut the following topics: ● “ Pri nter config urations ” on pag e 8 ● “ Pri nter f eatures ” on page 9 ● “ Pri nter p ar ts ” on pag e 10 ● “ Software and s uppor ted o perating sy stems ” on page 1 4 ● “ Software for [...]

8 Print er basics ENWW Printer configurations Thank you for purcha sing the HP c olor Lase rJet 1500 ser ies pr inter . Thi s prin ter is av ailable in the co nfigurations descri bed below . HP color LaserJe t 1500L The HP col or LaserJ et 1500 L pr inter is a four-col or lase r prin ter that pr ints at 16 p ages per minute (ppm ) in black and whit[...]

ENWW C hapt er 1 Printer basics 9 Printer f eatures Color p rinting ● Capab le o f lase r printing in f ull color us ing the fo ur process c olors: cy an, mag enta, y ellow , and black. F ast print sp eed ● Prints letter-si ze paper at 1 6 ppm for black or 4 ppm f or color . Excelle nt prin t quali ty ● T rue 600 b y 600 dots p e r inch (dpi)[...]

10 Printer basic s ENWW Printer parts Before using th e printe r , familiar ize yourself with th e par ts of t he print er . Po we r sw i tc h Control panel T op cov e r T op out put bin Tr a y 1 Optional tra y 2 (1500 only ) USB interface Control panel Po w e r connect or Rear outpu t door[...]

ENWW Chapter 1 Pr inter ba sics 11 Interfa ce p ort All 150 0 seri es prin ters hav e a USB por t. An optional e xter nal HP J etdirect p rint se r v e r is also av a ilable. T o or der , see “ A ccess ories and order ing in f or mati on ” on page 1 9 or contac t y o ur local HP deale r . USB por t[...]

12 Printer basic s ENWW Contr ol panel features The pr inter c ontains the following lights and buttons on its control p anel: The lights and buttons are a rranged into t wo main groups : Supplie s Status ( top) and Pr inter Status ( bottom). T o in terp ret and trou b l eshoot contr ol panel li ght mess ages, see “ Resolv ing control panel mess [...]

ENWW Chapter 1 Pr inter ba sics 13 Understanding P rinter Status The pr inter ha s two buttons and th ree lights to indicate and control the prin ter status. T o in terp ret and trou b l eshoot contr ol panel li ght message s, see “ Resolv ing cont rol panel m essages ” on page 63 . Cancel Job but ton ● When the Ready lig ht is blinking, pres[...]

14 Printer basic s ENWW Software and suppor ted operating systems F or easy pr inter setup and acce ss to the full ra nge of pr inter features, HP strong ly recommend s that you insta ll the software p rovided. Not all software is available in all langua ges. See the gettin g star ted gu ide for installation i nstruc tions, and see t he Readme for [...]

ENWW Chapter 1 Pr inter ba sics 15 Software f or Windows When you inst all the sof tware f or Windows, you can directl y conne ct the pr inter to a computer using a USB cable or you can c onnect the printer to the networ k using an optional e xte rnal HP Jetdire ct prin t ser ver . Dif f e rent software is available depending o n the type o f insta[...]

16 Printer basic s ENWW Software f or Macint osh The pr inter in cludes the f ol lowing software f or M acintosh c omputers. Mac OS 9. x and Mac OS X c lassic An instal lation program for the prin ter driver is pr ov ided on the HP c olor LaserJ et 1500 CD-ROM. Mac OS X (PDEs ) PDEs are c ode plug -ins that provide access to printer features, s uch[...]

ENWW Chapter 1 Pr inter ba sics 17 Software tips How do I gain access to printer featur es? Pr inter features are av ailable in the pr inter dr iver . Some features s uch as c ustom pap er sizes a nd page or ientati on might als o be av a ilable in the program you are u sing to create a file. Change settings i n the program, if possible, because ch[...]

18 Printer basic s ENWW Uninstalling the p rinting software Uninstal l software usin g the direc tions below for your operating s ystem. Uni nstal ling softw are for W indows The pri nter comes with an unin stall utilit y that you can use to s elect and rem ov e any or all of the Windows HP print ing system componen ts from your comp uter . Note T [...]

ENWW Chapter 1 Pr inter ba sics 19 Accessories and o r dering in f ormation The following lis t of access ories was current at the time of pri nting. Orde ring in f o rmati on and av a ilability of the acces sories might chan ge durin g the life of the pr inter . For the mos t current order ing inform ation, vi sit http:/ /www .h p .com , cli ck Pr[...]

20 Printer basic s ENWW Supp lement ar y Docu mentat ion HP LaserJet Printer F amily Print Media Guide A guide to using paper and other print media wit h HP LaserJet p rinters. 5963-7863 HP color Las erJet 1500 ser ies printer u ser guide A printed copy of t his user guide. ● English Q2488-90907 ● Chinese, simplified Q2488-90924 ● Chinese, tr[...]

ENWW Chapter 2 Pr inting tas ks 21 2 Pr inting tasks Introduction This sec tion provides i nf or mat ion about com mon pr inting tas ks. ● “ Choosing paper and other pri nt media ” on page 22 ● “ Loading trays ” on pa ge 2 5 ● “ Pri nting a jo b ” on page 27 ● “ Choosing an output l ocation ” on pag e 35 ● “ Pri nting on[...]

22 Printin g tasks ENWW Choo sing pape r and ot her pri nt media The pr inter mo dels com e with inp ut tra ys as spec ified below . ● The 1500 L comes with one input tra y ( tra y 1). Y ou can a dd one opti onal tray 2 (250- sheets). ● The 1500 model comes with two inp ut tra ys ( tra y 1 and t ra y 2) s tandard. Becaus e tra y 2 i s not inclu[...]

ENWW Chapter 2 Pr inting tas ks 23 Suppor ted pri nt media for tra y 1 T ra y 1 hol ds up to 125 sheets of paper or up to 10 env elopes. See “ L oading tray 1 ” on page 25 . Suppor ted siz es T ra y 1 adj usts for sizes from 76 by 127 mm (3 by 5 inc hes) to a l egal-size sh eet of 216 by 356 mm (8.5 b y 14 inch es). See “ T ra y spec ificatio[...]

24 Printin g tasks ENWW Pur chasing paper and other print media Y ou can print o n a variety of pr int medi a, such as h eav y or light pape r , e n velope s , labels, an d cust om-sized pri nt media from tra y 1. Y o u can pr int on stand ard-weight pap er from any tra y . Y ou can als o print to paper that h as up to 10 0 percent rec ycled fibe r[...]

ENWW Chapter 2 Pr inting tas ks 25 Loading trays Load spe cial pr int media , such as envelopes, label s, and gra yscale transparenc ies, in tra y 1 only . Load only paper in o ptional tray 2. Loading tra y 1 T ra y 1 (the multipur pose tray) holds up to 12 5 sheets of p aper or oth er pri nt media, or up to 10 envelopes. F o r inform ation about l[...]

26 Printin g tasks ENWW Loading optional tray 2 Optiona l tra y 2 s uppor ts stan dard-size pa per only . P ap er incl udes av erage- weigh t letter he ad and prepu nched paper . For additio nal informati on about letter head and prepunched paper , se e “ Pr inting on letterhe ad or prepr inted for ms ” on page 40 . CA UTION Pri nt special pr i[...]

ENWW Chapter 2 Pr inting tas ks 27 Printing a job This sec tion provides ba sic pr inting in struct ions. When mak ing changes to prin ting setti ngs, there is a hierarchy to how change s are pr iorit iz e d. (Note th at the names of command s and dialog b o xes might var y depending on your program.) ● “P ag e Setup” dia log box. This dia lo[...]

28 Printin g tasks ENWW T o print from Windo ws 1 Make sure paper is loaded in the pr inter . 2 On the File menu, click Pag e S e t u p or a simila r command. E nsure t hat the sett ings are corre ct for this do cumen t. 3 F rom the Fi le menu, click Print , Print Se tup , or a si milar com mand. The Print dialog box opens. 4 Select thi s printe r [...]

ENWW Chapter 2 Pr inting tas ks 29 T o print from Macintosh 1 Make sure pape r is loaded in the pr inter . 2 On the File menu, click Pa ge S e t up . 3 Make sure that t his pr inter is s elected i n the Format f or po p-up menu. 4 Select the si ze of paper onto which you are pri nti ng. 5 Select the Orientation and Scale , if neces sa r y , and cli[...]

30 Printin g tasks ENWW Gaining access to printer dri ver settings This se ction lists the common pr inting features that are controlled through the pr inter dr iver . ( The pri nter dr iv er is th e software compo nent you use to se nd pr int jobs to the pr inter .) Y ou can chang e settings te mporaril y f o r the pr int jobs that you prin t whil[...]

ENWW Chapter 2 Pr inting tas ks 31 Features in t h e printer driver Some pr inter dr ivers and som e operating systems d o not supp or t all pr inter features. F o r manual du ple x ing, see “ P rintin g on both s ides (duplexing manual ly) ” on page 41 . Selecting a Sour ce Y ou can pri nt by Source (tray) or by T y pe or Size. T o prin t b y [...]

32 Printin g tasks ENWW Setting a custom paper size Use the Cus tom P a per feature to set up the pr inter to pr int to si zes other than standard ones. ● Wind ows: T ry to set this s etting from one of th ese locations, in this order : the Pag e S et u p dialog box in the program, the Pr int dial og bo x in the program, or the Pap e r tab in the[...]

ENWW Chapter 2 Pr inting tas ks 33 Printing multiple pages on one sheet of paper (N-up printing) N-up pr inting is the abil ity to pr int multip le pages on one sh eet of paper . The pa ges will app ear decrea sed in s ize . Y ou ca n specif y up to si xteen pages per sheet, a nd they will be arranged on the sheet as shown below if y ou use the def[...]

34 Printin g tasks ENWW Printing on different paper f or the first page Pri nting on different pa per f or the firs t page is us eful if you are p rinting a letter for e x ample tha t uses le tterhead on th e first page and plain s heets for the subse quent pages. The size fo r a l l pages of t he pr int job must be the same i n the pr inter dr ive[...]

ENWW Chapter 2 Pr inting tas ks 35 Choosing an output location The pri nter comes wi th the top output bin and a re ar output door for printing to a s traight-throu gh paper pa th. Pri nt jobs emer ge from the to p output bin wh en the rea r output door is closed. P rint jobs em erge from th e back of the pr inter when the rear out put door is open[...]

36 Printin g tasks ENWW Printing on special p rint media Pri nting speeds might be automatic ally redu ced when p rinting on any special -sized pr int media. Printing on en velopes Load envelopes into tray 1 only . ● The weight of the envelope paper sh ould not exceed 1 05 g/m 2 (24 lb). ● Make sure envelopes are und amaged and are not stuck to[...]

ENWW Chapter 2 Pr inting tas ks 37 Printing on labels F o llow the gu idelines he re for using label s. See “ Pri nt media spe cification s ” on page 109 fo r more de tails. CA UTION T o a void dam aging the pr inter , use onl y labels recommen ded f o r laser p rint ers. T o pre v en t ser ious jams, always use tra y 1 to pr int labels and alw[...]

38 Printin g tasks ENWW Printing on grayscale transparencies The pr inter suppo r ts pr inting in gra yscal e on gra ysc ale or colo r transparenc ies. (Gra y scale transparenc ies are usually l ess e xpensi ve .) See “ Gra y scale trans parencies ” on p age 118 fo r more deta ils. CA UTION T o av oid dam aging the printer, use only transpar en[...]

ENWW Chapter 2 Pr inting tas ks 39 Printing on custom-sized pri nt media or cardstoc k P ostcar ds, 3-by-5-inch (in de x ) cards, and ot her custom-s ized print me dia can b e printe d from tra y 1. T he minimum s ize is 76 by 127 mm (3 b y 5 inches) a nd the max imum size is 216 by 356 mm (8.5 b y 14 inch es). ● Always inser t the s hor t edge f[...]

40 Printin g tasks ENWW Printing on letterhead or preprinted forms This sec tion shows how to or ient lette rhead or pr eprint ed f or m s when you are pr inting o nly on one side. For duplex (two-sided pr inting) or ientation, s ee “ Pri nting on bo th sides (dup le x ing manually) ” on page 41 . ● Orien t paper as shown below . Orientation [...]

ENWW Chapter 2 Pr inting tas ks 41 Printing on both sides (d uplexing man ually) T o pr int on both sides of the paper , you wil l hav e t o go to the p rinter and reinse r t the paper manually after the first si de has pr i nte d. CA UTION Do not print o n both si des of labe ls or trans parencies. Da mage to th e printe r and jams might resu lt. [...]

42 Printin g tasks ENWW Canceling a prin t job A pr int job can be stopped from a program, fr om a pri nt queue, or from the ( C ANCEL J OB ) button on the printer. ● If the pr inter has not star ted pr inting, first tr y to c ancel the jo b within the pr ogram that sent the pr int job . ● If the pr int job is waiting in a prin t queue or pr in[...]

ENWW Chapter 2 Pr inting tas ks 43 Using color This p rinter off er s great colo r as soon as you set it up. It provides a combin ation of aut omatic color f eatur es for ease of u se , as well as manua l setting s f or more prec ise color adjust ments. The p rinte r provides c arefully designed and tes ted color tables to provide smo oth, accura t[...]

44 Printin g tasks ENWW Managing color opti ons By default, the Color setting is set to Automatic, which is no rm ally the best s etting. Howe ver , i f you hav e special c olor needs, you can change c olor settin gs. Y ou can also se t color doc uments to pr int in grayscale (black and white ). ● Wind ows: These sett ings appear on the Color tab[...]

ENWW Chapter 2 Pr inting tas ks 45 Manual opti ons (Windows) If y ou select Manual , you can ind ividually ad just the Ha lftoning a nd Neutral Grays options f or each of th e major elements: text, graphics, an d photographs. Edge Co ntrol and RG B Color ar e global s ettings. Halftone options Halftone o ptions affect the res olution and clari ty o[...]

46 Printin g tasks ENWW Manual options (Macintosh) If you select Manual , you can indiv idually adj ust the Halfto ning, Neutral G ra ys, Edge Control, and RGB Color option s as global settings. Halftone options Halftone op tions affect the res olution and c larit y of your color ou tput. Y ou can indep endently adjust ha lftone setting s f or te x[...]

ENWW Chapter 2 Pr inting tas ks 47 Matching color s The pr ocess of ma tching pr inter outp ut color to your monitor is quite comp le x becau se prin ters and compu ter monit ors use different methods of producin g color . Monitors displa y colo rs b y li gh t pixels using an RGB (red, green, blue) color p rocess, but pr inters print colors us ing [...]

48 Printin g tasks ENWW[...]

ENWW 3 Managing the printer 49 3 Managing the pr inter Introduction This pr inter comes with se v er al software tools tha t help you monitor , troublesh oot problems with, and main tain the pr inter . T he software tools are: ● “ Special pages ” on page 50 ● “ HP color L aserJet 150 0 toolbox ” on page 53[...]

50 Managing the pr int er ENWW Special pages Special pages resid e within the me mor y of the pr inter . T hese pages help you to diagn ose and sol ve pr oblem s with th e printer . Note If the pr inter lan guage was not cor rectly set du ring installati on, y ou can s et the langua ge manually so that the pages pr int in o ne of the s uppor ted la[...]

ENWW 3 Managing the printer 51 Supplies Status page The Sup plies St atus page list s the remai ning life of HP pr int car tr idges and HP imagin g drum s . It also li sts the e stimated pag es remaini ng, number of pa ges pri nted, and o ther suppli es informati on. Y ou can pr int a Suppl ies Stat us page from the pri nter or fro m the HP colo r [...]

52 Managing the pr int er ENWW Usage page The usa ge page indic ates the page count for each page size that ha s been pr inted, the total page coun t, and the a mount of ton er used on a page. Y ou ca n print a Usage page fr om the HP color L aserJet 1500 to olbox. 1 Printer In formation. This secti on contai ns basic inf or mation a bout the pr in[...]

ENWW 3 Managing the printer 53 HP color LaserJet 1500 toolbo x The HP col or La serJet 150 0 toolbox is only suppor ted for Win dows 98 and la ter . Y ou must hav e perform ed a complete software inst allation to use the HP c olor LaserJet 15 00 toolbox. Y ou can view the HP colo r Las erJet 15 00 toolbox when the printer i s directl y connecte d t[...]

54 Managing the pr int er ENWW Setting s tab This ta b allows you to configure the pr inter from y our compute r . The Settings ta b can be password protected. If this pr inter is networked, alwa y s consult with the pr inter a dministrator before changing settings on this tab. The Settings tab contain s the follo wing pages. ● Configure Device .[...]

ENWW 3 Managing the printer 55 T roubleshooting tab This sec tion of the navigation ba r contains link s to the inform ation pages of the print er . F r om this sectio n, you can view the following pages: ● Control P anel Help. Allows you to vi e w animati ons of control p anel li ght mes sages, identif y what th e light patter n m eans, and view[...]

56 Managing the pr int er ENWW[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 57 4 Prob lem solving and maintenance Introduction This tro ubleshooting informa tion is o rganized to help you r esolve printin g problems. Choose th e general type of problem from t he f ollowing list. ● There is a jam in the prin ter . See “ Clearing jams ” on pa ge 58 . ● Pr inter lights[...]

58 Problem solving a nd mainten ance ENWW Clearing jams Occasio nally , pap er or other print media can be come jam med dur ing a pr int job . Some cau ses include : ● Input trays are loade d improper ly or overfilled. ● T ra y 2 is remov ed duri ng a pri nt job . ● The top c ov er is opened du ring a prin t job . ● T oo many sheets accumul[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 59 T o clear jams fr om inside the printer CA UTION Jams in this area mi ght result in l oose toner on the page. If y ou get t oner on your clothe s or hands, wash them i n cold water . (Hot wat er will set the toner into the fabric .) 1 Open the top cov er. 2 Remov e the ima ging dr um by pushing i[...]

60 Problem solving a nd mainten ance ENWW T o clear jams from input areas 1 Open tray 2 to expose the jam. 2 Complete o ne of thes e steps: ● If the jam has already partiall y entered the printer , see “ To c l e a r jams fr om inside th e printe r ” on page 59 . ● If the jam i s only in the input tray , remove the jam by pulli ng it out by[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 61 T o clear jams fr om output areas CA UTION Jams in thes e areas might result in l oose tone r on the page. If you get toner o n y our clothes or hands, wash them in col d water . (Hot wate r will set the to ner into the f a bric.) 1 Complete one of thes e steps: ● If the pape r is not almost co[...]

62 Problem solving a nd mainten ance ENWW 6 Grasp the fuser handles and pull to remove the fuser from the pri nter . W A RNING! The par ts on the in terna l surface of the fus er are very h ot. T o av oi d burnin g yourself, do not touch those par ts. 7 Using bo th hands, slowly and steadil y remov e any paper from inside the pr inter . Then, c are[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 63 Resolving con tr ol pane l messages Pr inter status i s indicated by light p atter ns on the c ontrol panel . T wo s ets of lights ar e on the control pa nel: Supp lies Stat us lights and Pri nter Stat us lights: The li ghts can be i n any one of th e f ol lowing states: See the following infor m[...]

64 Problem solving a nd mainten ance ENWW Supplies Status lights This sec tion descr ibes the me aning of th e patter ns for the lights in the Sup plies Statu s area. Informatio n about su pplies a lso appear s in the HP col or Las erJet 1500 toolbo x. (For more inform ation, se e “ Managing the prin ter ” on page 49 .) T o order new supplie s,[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 65 Blac k print cartridge is empty or missing The b lack p rint-cartridge light is b linking. Th e printer stops p rinting. The print cartridge is empt y or missing, or the printer cannot d etect the print ca r tr idge correctly . Y ou m ust replace t he print car tridge bef ore the printer can cont[...]

66 Problem solving a nd mainten ance ENWW Black print car tridg e is a non- HP print cartridge CA UTION: If you conti n ue pr intin g on ce this print cartr idg e is em pty , dam ag e to the prin ter can occur . See “ He wlett-P a ckard li mited warr anty statemen t ” on pa ge 94 . The b lack prin t-cartr idge light is bl inking and the Attenti[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 67 Printer Status lights The following sec tion desc ribes the meaning o f the ligh t patter ns in the Printe r Status area. Light pattern Err or and recommended action All con trol p anel lights Startup All control panel light s cycle one af ter another . Pressin g bu ttons has no eff ect until the[...]

68 Problem solving a nd mainten ance ENWW Attention with Ability to Contin ue The Attenti on light is b linking and t he Go light is on. The printer sto ps printing. The message appears in thes e situ atio ns: ● Manua l feed wi th pa use . Someone sent a manua l feed job and the print er is w aiti ng f or the speci al paper . Load pap er into tr [...]

ENWW Chap ter 4 Problem solv ing and m aintenance 69 Secondary light pattern s for Printer Status lights This sectio n describe s the se condary light patterns that y ou can displa y wh en y ou e xperie nce an Attention with Abilit y to Co ntinue state. This error has i ts own set of sec ondar y light pa tterns, s o a secti on is incl uded here f o[...]

70 Problem solving a nd mainten ance ENWW General Continuab le err or The Att ention lig ht, Ready ligh t, and Go light are blin king. ● Press ( G O ) t o tr y to co ntinue p r inting. ● If the error p ersists, conta ct HP Customer Car e. See “ HP Customer Care ” on page 3 , or see the f lyer that ca me in the pr inter box f or cont act inf[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 71 Solving print- quality problems If your documen t is pri nting but the qua lity is not wha t you e xpected, star t by using the print- quality checklist Prin t-qual ity c hec klist General print- quality p roblems can be solved by f o llowing the c hecklist below . 1 Check the pr inter dr iver to[...]

72 Problem solving a nd mainten ance ENWW Solving issu es with all printed do cuments The examples below depic t letter-si ze paper that has pa ssed throug h the pr inter shor t-edge firs t. These examples i llustrate problems tha t would affect all pag es you prin t, whether you pri nt in colo r or in black only . The topics that follow list the t[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 73 Light print or fade A ver tical s treak or an incorrect o r f a ded color area ap pears on the page. ● The pap er might not meet HP ’ s pap er specifi cations ( f or example, the paper is to o moist or too roug h). See “ Pr int med ia spec ifications ” on page 109 . ● One or more pr int[...]

74 Problem solving a nd mainten ance ENWW Gra y bac kground The amou nt of background ton er shading becomes una cceptable. ● P erform a calibration . See “ Cali brating the pr inter ” on page 89 . ● Use a different pa per with a li ghter basi s weight. See “ Print m edia speci fications ” on page 109 . ● Check the pr inter envir onme[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 75 Repetitive defects on the back Mar ks repeate dly appear on the unpr inted s ide of the page at ev en inter vals. ● Inter nal par ts might hav e toner on them. The pr oblem will likely correct itself after a f e w more pages. ● Clean the printer. See “ Cleanin g the pri nter ” on page 8 8[...]

76 Problem solving a nd mainten ance ENWW P age ske w ● Make sure the pa per or other print media is loaded cor rectly an d that the gu ides are no t too tight or too loose against the s tack. See “ Load ing tra ys ” on page 25 . ● Check the paper type and quality . Use a different paper , such as high-qua lity paper int ended f or laser pr[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 77 If the prob lem is not resolved If the p rob l em is no t resolved, tr y these s teps: 1 P erform a cleaning and cali bration. See “ Cle aning the pr in ter ” on p age 88 . 2 Pr int the Confi gu ration page and Suppl ies Statu s pag e again . • If the p ages pr int corre ctly , then the pro[...]

78 Problem solving a nd mainten ance ENWW Solvin g issu es with c olor doc uments This sec tion des cribes i ssues that c an occur when you prin t in colo r . Whenev er you are ex per iencing c olor-related issues, cali brate the pr inter before tr ying any other ste ps . See “ Calibrating the pri nter ” on page 89 . Onl y b lac k prints Only b[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 79 Missing or in correct color ● Y ou have changed th e color setti ngs manually . R etur n the color setting to Automati c. See “ Changing c olor settings ” on page 32 . ● Y ou r print media does no t meet the spec ifications f or this prin ter . Use a d iff erent paper , such as a hig h-qu[...]

80 Problem solving a nd mainten ance ENWW Resolving problems that generated message s This sec tion help s reso lv e problems that generated mes sages on the computer. Messa ges for Windo ws only This section lists s ome com mon error s that only p ro vi de a si mple mess age but no informa tion for resolv ing the error . Error s that you see in Pr[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 81 Resolving problems that did no t g enerate m essages Begin by us ing the troublesh ooting ch ecklist. T roubleshooting chec klist If the p rinter is not res ponding p roperly , com plete the st eps in the following ch ecklist, in or der . If the pr inter does not pass a step , follo w the corres [...]

82 Problem solving a nd mainten ance ENWW 8 Pri nt a shor t document fro m a different program that ha s worked in the past. If thi s solution wo rks , then the prob lem is with the prog r a m y ou a re us ing. If th is solut ion does not work (t he document does not p rint ) complete thes e steps: a Try printi ng the job from another computer th a[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 83 Solving g eneral printin g pr ob lem s In additi on to the pr oblems listed in this s ection, see “ Solving co mmon Mac intosh problems ” on page 86 i f you are using a Macinto sh comput er . Symptom P ossible Cause Solution The print jo b is e xtremely slo w . The job m ight be ve r y comple[...]

84 Problem solving a nd mainten ance ENWW Printer does no t pull paper fr om tra y 2. The rear paper length gu ide (tr ay 2) is set in correc tly . T o set the rear guides p roperly , see “ Loading option al tra y 2 ” on page 26 . The tr ay is not recogni zed i n the printer software . Set the prin ter softw are to recogni ze the tra y . If the[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 85 P ages print, b ut all co lors do not print or the pages are complete ly b lan k. If pages p r int co mpletely b lank, the file migh t hav e blank pa ges. Chec k the file to m ake sure th at it does not c ontain b lank pages. A print cartr idge might be lo w or empty . Chec k the printer control [...]

86 Problem solving a nd mainten ance ENWW Solving common Macintosh problems In additio n to the pr oblems listed i n “ Solving g eneral pr inting pr oblems ” on page 83 , this sect ion lists p roblems that can happen onl y when us ing Mac O S 9. x and Mac OS X. Symptom P os sib le Cause Solution Problems in the Cho oser (Mac OS 9. x ) or in the[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 87 USB Prob lems Y o u are unab le to print from a third -par ty USB card. This error o ccurs when th e software for U S B printers is n ot install ed. When adding a third-p ar ty USB card, y ou might ne ed the Appl e USB Adapt er Card Sup por t softwa re. The most current v ersion of this s oftw ar[...]

88 Problem solving a nd mainten ance ENWW Cleaning the printer Duri ng the pr inting proc ess, paper , tone r and dust p ar ticles c an accumulate inside the pr inter . Over time, this buildup can cause pr int-quali ty problems such as toner specks or sm eari ng. This pri nter has a cle aning mode that can corr ect and prevent these types of p robl[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 89 Calibrating the prin ter The pr inter au tomatically calibrates at the f ollowing ti mes: ● when the power i s tur ned on, ● ev er y tim e 100 page s hav e p rint ed, ● after the printer has bee n inactive f or f ou r or more hours, ● each time the pr int ca r trid ge is change d. Y ou ca[...]

90 Problem solving a nd mainten ance ENWW Managing supp lies F or warranty informa tion abou t these supplies, see “ Limited warranty f or the pri nt car tr idges and imaging dr um ” on p age 95 . Supplies life The life of the imag ing dr um depen ds on the number of blac k-only o r color p ages that pr int jo bs require. An HP color L aserJe t[...]

ENWW Chap ter 4 Problem solv ing and m aintenance 91 T o check and or der using th e HP color LaserJet 1500 toolbo x If the p rinter is directly connected to the comp uter , you can se t the Pri nter Status and Aler ts sectio n of the HP color La serJet 1500 too lbo x to notify you whe n the suppli es are low . On b oth direct ly connect ed and net[...]

92 Problem solving a nd mainten ance ENWW HP poli cy on non-HP s upplie s Hewlett-P ackard Co mpany cannot recommend the use of non-HP supp lies, either new or remanufactured. Bec ause they are not HP products, HP ca nnot influ ence their design or con trol their qua lity . Ser vic e or repair s require d as a result o f using a non -HP supply will[...]

ENWW Append ix A Ser vic e and suppor t 93 A Ser vice and suppor t Introduction This sec tion con tains suppo r t and ser vi ce informati on. ● “ Hewlett-P ackard l imited warranty stat ement ” on pag e 94 ● “ Limited wa rranty f o r the pr int car t ridge s and ima ging dru m ” on page 95 ● “ A vailabili ty of suppor t and ser vice[...]

94 Servic e and su ppo rt ENWW Hewlett-P ackar d limited warran ty statement 1. HP warrants to you, the e nd-user cus tomer , tha t HP hardware and ac cessor ies will be free from de f ects in mater ials and wor kmanship a fter the da te of purchase, for the per iod speci fied above . If HP receives notic e of such defects dur ing the warranty peri[...]

ENWW Append ix A Ser vic e and suppor t 95 Limited warranty for the print car tridges and imaging drum This HP p roduct is w a rranted to be fre e from defects in ma terials and workm anship dur ing its useful l if e (e nd of life is indic ated by a prin ter contro l panel l ow-lif e message). This warranty do es not cover produc ts that have been [...]

96 Servic e and su ppo rt ENWW A vailability of suppor t an d service Around the wor ld, HP provides a variety of ser vice and sup por t optio ns for purchase. A v ailability of these p rograms will vary depending u pon your location. HP maintenance a greements HP has s e veral types o f maintena nce agreements th at meet a wi de range of sup por t[...]

ENWW Append ix A Ser vic e and suppor t 97 Repac king the printe r If HP Cust omer Care de termi nes that your pr inter need s to be retur ned to HP for repair , follow the steps below to repack the printer bef o re shippin g it. CA UTION Ship ping dama ge as a result of inadequ ate packing is t he customer ’ s respon sibility . T o repack the pr[...]

98 Servic e and su ppo rt ENWW Service inf ormation form WHO IS RETURNING THE E QUIPMENT? Date: P erson to co ntact: ________ ___________ ______ ________ _________ Phone: __ ___________ ___ Alternate cont act: __ ______________ ___________ ______ ________ _ Phone : _____ ________ ___ Return shippin g addre ss: Special shipping instru ctions: WHA T [...]

ENWW Append ix B Speci ficatio ns and re gulator y infor mation 99 B Specifications and regulator y inf or mation Introduction This sec tion con tains inform ation regar ding pr inter spec ifications and requir ed regulato ry informati on. These t opics are : ● “ Printer specifi catio ns ” o n page 1 00 ● “ Environment al Product Stewards[...]

100 Specifi cations an d regulator y information ENWW Printer specificatio ns CA UTION P ower requireme nts are bas ed on the c ountr y/region where the pr inter is sold. Do not conv er t operating voltages. This will damage the pri nter and void the prod uct warranty . Physical spec ifications HP c olor Las erJet 1500L HP c olor Las erJet 1500 wit[...]

ENWW Appendi x B S pecificati ons and r egulator y i nf or ma tion 101 En vir onment a l spec ificati ons Ope rat ing Sto rage T emp eratur e (printer and print c ar tr idge ) 15 ° to 32. 5 ° C (59 ° to 90.5 ° F) -20 ° to 40 ° C (-4 ° to 10 4 ° F) Relativ e humidity 10 to 80% 95% or les s Acoustic Emissions (HP color LaserJet 1500 series pr[...]

102 Specifi cations an d regulator y information ENWW En vironmental Product Stew ardship pr og ram Pr otecting the en vironment Hewlett-P ackard Co mpany is co mmitted to providing qual ity produc ts in an envir onmentally sound manner . Th is product has been designed with sev eral at tributes t o minimize imp acts on our environmen t. Ozone prod[...]

ENWW Appendi x B S pecificati ons and r egulator y i nf or ma tion 103 HP LaserJet printing supplies In many coun tries/r egions, this p roduct's pr inting sup plies (for e xam ple, print c ar tr idge, imaging dru m) can be retur ned to HP through the HP Pr inting Supp lies Retur ns an d Recycling Program. An easy- to-use and free takeback pro[...]

104 Specifi cations an d regulator y information ENWW Material safety data sheet Mater ial Saf ety Data Sheets (M SDS) can be obtained from the HP LaserJet Sup plies website at http://www .hp.com/go/msds . Extended warranty HP Suppor tPac k pr ovides coverage f or the HP hardware product and all HP supp lied inte rnal componen ts. The hardware m ai[...]

ENWW Appendi x B S pecificati ons and r egulator y i nf or ma tion 105 FCC regulatio ns This equi pment has been tested a nd found to comply with the lim its f or a Class B digital device, pursua nt to P ar t 15 of the FCC r ules. These limits are d esigned t o provide reaso nable protection against har mful int erf e rence in a re sidentia l insta[...]

106 Specifi cations an d regulator y information ENWW Regulator y statements Dec l aration of Conformity accord ing to ISO/IE C Guide 22 a nd EN 4501 4 Manufacturer's Name: Hewlett-P ackard Company Manufacturer's Address: 11311 Chinden Boule v ard Boise, Idaho 83714-1021, USA declares, that the product Pro duct Name: HP color LaserJet 150[...]

ENWW Appendi x B S pecificati ons and r egulator y i nf or ma tion 107 Laser saf ety statement The Center for Dev ices and Radiological He alth (CDRH) of the U.S . F ood and Drug Admini stration has i mplement ed regula tions for laser pro ducts manufactured s ince August 1, 1976. Comp liance is mandator y for products marketed in th e United St at[...]

108 Specifi cations an d regulator y information ENWW[...]

ENWW Append ix C Pr int me dia specif ications 109 C Pr int media specifications Introduction This sec tion contai ns specifi cations for the pap er and other print m edia you can use with the pri nter . The following topics appear in this secti on of the us er guide: “ General g uidelines ” on page 110 “ T ra y spec ifications ” on page 11[...]

110 Print m edia speci fications ENWW General guide lines This p rinter accepts a vari ety of med ia, such as cut-sheet paper (inc luding u p to 100% rec ycled fiber c ontent pape r), env el opes, labels, gra yscale tra nsparenci es, and cust om-size paper. Proper ti es such as weight, com position , grain, and mois ture content are impor tant fact[...]

ENWW Append ix C Pr int me dia specif ications 111 T ra y specifica tions This sec tion contai ns informati on about th e sizes, weights, and capa cities of p aper and othe r pri nt media that e ach tray suppor ts. T ray 1 specifications T ray 1 Dim ensi ons 1 1. The printer supports a wide range of standard and custom sizes of print media. Check t[...]

112 Print m edia speci fications ENWW Optional tra y 2 specifica tions Optional tra y 2 (250-s heet tray) Dimensions 1 We i g h t C a p a c i t y 2 Lett er 216 by 279 mm (8.5 b y 11 in.) 60 to 10 5 g/m 2 (16 t o 28 lb) 250 sh eets of 75 g/m 2 (20 lb) p aper A4 210 by 297 mm (8.3 b y 11.7 in.) A5 148 by 210 mm (5.8 b y 8.3 in.) B5 (ISO) 176 by 250 m[...]

ENWW Append ix C Pr int me dia specif ications 113 P aper and p rint media This sec tion con tains inform ation about s pecificati ons for quality of p aper , gui delines for paper usage, and gu idelines for paper s torage. Specifications f or quality F o r compl ete paper sp ecifica tions for all HP Lase rJet pr inters, see the HP LaserJ et Prin t[...]

114 Print m edia speci fications ENWW Guidelines f or usage F or best res ults, make sure the paper is of good quality , and free of cuts, ni cks, tears, spots, loose pa r ticles, dus t, wrinkle s, v oi ds , and curle d or bent edge s. F or best qu ality colo r prin ting, use a s mooth type of paper . Generally , th e smoother t he paper , the bett[...]

ENWW Append ix C Pr int me dia specif ications 115 Printing and storage en vironment Ideally , the pr intin g and paper- storage environment should be at or near ro om temperature, and not too dry or too humi d. Remembe r that pape r is hygroscopic; i t absorbs and loses moisture rapi dly . Heat wor ks with humi dity to dama ge paper . H eat causes[...]

116 Print m edia speci fications ENWW En velop es Use only tra y 1 to print envelopes. Sele ct the typ e of env e lope you are usi ng from the Pri nt dialog box or the p rinte r driver . In your program, se t the margins f or the env e lope. The following table gives typical address margins f or a c ommercia l #10 or DL e n velope. ● F o r the be[...]

ENWW Append ix C Pr int me dia specif ications 117 En velopes with double side-seams Double side-se am cons tructio n has ver tical se ams at bot h ends of the e nv elope rather than diagonal seams. This sty le might be more li kely to wrinkl e. Be sure the se am e xtends all the way to the cor n er of the envelope as illu strated bel ow . En velop[...]

118 Print m edia speci fications ENWW Labels Select t he type of label you are us ing from the Print dialog box or the pr inte r driver . CA UTION T o a void damagi ng the pr inter , us e only labe ls recomm ended for laser pr inters. T o prev en t serious jams, always use tra y 1 to print labels and always use the straight- through paper path. Nev[...]

ENWW Index 119 Inde x Numerics 250-sheet tray. See tray 2 4-Color option 4 5, 46 A accessories ordering 3 part numbers 19 acoustic emissions 101 Adaptive Halftoning options 45, 46 adding paper 25 adhesive labels output path 35 printing 37 specifications 111, 118 agreements, maintenance 96 alerts, e-mail 54 Apple LaserWriter 8 driver 16 Apple Macint[...]

120 Index ENWW control panel consumables status 64 lights and buttons, desc ription 12 lights and messages, troubleshooting 63 printer status lights 67 secondary printer status lights 69 covers, docu ment cardstock, printing on 35, 39 paper specifications 111 using different paper for 34 covers, printe r 10 creases, troubleshooting 76 crooked pages[...]

ENWW Index 121 heavy paper printing on 35, 39 specifications 111 Help See also customer support printer drivers 30 HP color LaserJet 1500 toolbox calibrating printer 89 operating systems supported 14 using 53 HP ColorSmart 43 HP Customer Ca re 3 HP fraud hotline 92 HP ImageREt 2400 43 HP Jetdirect pr int servers, external configuring 55 information[...]

122 Index ENWW maintenance agreements 96 cleaning printer 55 supplies 90 Manual color options 45, 46 manual duplexing 41 Manual Feed mode 84 manuals 20, 54 margins, envelopes 116 matching, color 47 Material Safety Data Sheet 104 media cardstock 39 custom-sized 32, 39 envelopes 36, 116 first page, different 34 HP, ordering 19 jams 58 labels 37, 118 [...]

ENWW Index 123 phone numbers HP fraud hotline 92 HP Printing Supplies Returns and Recycling P rogram 103 support 3 pick-up rollers, ordering 19 platforms supported 14 ports cables, ordering 19 connecting to 11 locating 10 troubleshooting 69, 84, 87 types included 9 power consumption 102 requirements 100 switch 10 troubleshooting 81 PPDs, Ma cintosh[...]

124 Index ENWW shipping printer 97 size, printer 100 sizes, media custom 32, 39 error messages 69 selecting trays 27 supported 23 tr ay 1 111 tr ay 2 112 skew, troubleshooting 76 slanted pages 76 slow printing, troubleshooting 83 smeared toner, troubleshoo ting 74 Smooth halftone option 45, 46 software downloading 17 features 31 Macintosh, features[...]

ENWW Index 125 tray s default 22 features 9 included 8 jams, clearing 60 loading 25 locating 10 media supported 23, 111 ordering 3 part numbers 19 selecting 27, 31 troubleshooting 83 troubleshooting blank pages 85 calibrating printer 89 cleaning printer 55 color 78 Configuration page, printing 50 consumables status messages 64 control panel me ssag[...]

126 Index ENWW[...]

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