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HP (Hewlett-Packard) 20-B013W manual

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Table of contents for the manual

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    1 2” (30cm) 1 2” (30cm)[...]

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    http://www.hp.c om/go/contactHP http://welcome.hp .com/country/us/en/wwcontact_us.html[...]

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    Copyright and License © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contai ned herein is subject to change without notice. The only warra nties for HP products and services are set forth in the express warranty stateme nts accompanying such products and services. Nothing her ein should be construed as constituting an a[...]

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    1 Getting information Type of informati on Where to find ● Set up your computer. Quick Setup (this Guid e) ● Use the computer. ● Connect to the Interne t. Quick Setup (this Guid e) ● Recover factory settings. Troubleshooting and Maintenance Guid e on your co mputer. Select the HP Support Assistant app on the Start screen, select My computer[...]

  • Page 6

    Type of informati on Where to find ● Connect to a TV. Watching and Recording TV Select the HP Support Assistant app on the Start scre en, select My computer , and then select User guides . If the guide is not av ailable there, visit http://www.hp.com/ go/con tactHP. ● Maintain your computer. HP Support Assistant — Maintains your computer perf[...]

  • Page 7

    2 Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: • Place the computer in a location away fro m water, dust, moisture, and soot. These can increase the in side temperature, or ca n cause fire or electrocution. • Do not disable th e power cord grounding plu g. The grounding p lug is an import[...]

  • Page 8

    a. Find out what operating system and version your computer is currently running. (From the Start scre en, type c , select Control Panel , select System and Security , and then select System . T he operat ing system and version are s hown und er Specifications.) b. Open your inte rnet browser and go to http://www.hp.com/ go/ contactHP. c. Select yo[...]

  • Page 9

    NOTE: Use only licensed original softw are. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Connecting to the Internet Steps to connect to the Internet: 1. Connect the hardware as show[...]

  • Page 10

    3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC featu res audio con nectors (headphone and Audio Out ) that are optim ized for Beats Audio™ headphone s and external audio systems (purch ased separately). Select HP Tou chSmart PC models also include four Beats-optimized internal sp eakers and a Beat[...]

  • Page 11

    Using the HDMI port cont rols (select models only) The right side of you r computer may contain an HDMI port and volume control buttons. Un less a device is plugge d into the HDMI port, the volume controls have no function ality. The HDMI controls are only intended to control the settings of the device plugge d into that port, and do not control an[...]

  • Page 12

    4 Maintaining your computer Cleaning procedures Keeping your computer system free of du st, dirt, and heat will prolong its life. ● Dust, pet hair, and othe r particles can build up , creat ing a blanket effect; as a result, compo nents can overheat or, in the ca se of the keyboard and mouse, not work smoothly and effective ly. ● Check your sys[...]

  • Page 13

    Cleaning the keyboar d and mouse When cleaning the keyboard ke ys, use a low setting on a battery-power ed vacuum cleaner, to avoid removing key cap s and springs. 1. Vacuum between the keys of the keybo ard and along the grooves. 2. Use a clean, dry cloth and iso propyl (rubbing) alcoho l to clean buildup on the keyboard keys and along its edges. [...]

  • Page 14

    5 Troubleshooting Refer to the documentation p rovided by the p roduct manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. Th e following tables prese nt some issues you might encounter while installin g, starting up, or us ing your computer and possible solutions. For more informati on or fo[...]

  • Page 15

    Symptom Possible solution Computer seems to be locked up and is not resp onding. Use the Task Manager to close any pr ograms not respond ing, or restart th e computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select Task Manager . 3. Select the program that is no t responding, and th en select End task . If closing progr[...]

  • Page 16

    Power Symptom Possible solution Computer does not turn off when the Power button is pressed . Press and hold the Power button u ntil the computer tu rns off. Check Power Settings. Compute r shuts down automatically. ● The computer might be in an exceedingl y hot enviro nment. Let it cool down. ● Ensure that computer air vent s are not bl ocked [...]

  • Page 17

    Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by th e computer. Use the mouse to tur n off the computer, unp lug and reconne ct the keyboard to the back of your computer, and then r estart your computer. Mouse (with cable) does not work or is not detected. Unplug and reconn ect the mouse cabl[...]

  • Page 18

    Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. ● Ensure that you are using the wireless keyboard or wireless mouse with in range of the receiver, approximately 3 meters (10 f eet) for normal u se, and within 30 cm (12 inches) during initial setup or for re -synchronization. ●[...]

  • Page 19

    Speakers and sound Symptom Possible solution No sound is produced. 1. From the Start screen, type c , select Control Panel , and then select System a nd Security . 2. Under Action Center , select Troubleshoo t common computer probl ems , and then select Troubleshoo t audio playback . If you are using built-in monitor speakers, use the monito r fron[...]

  • Page 20

    Symptom Possible solution I cannot connect to the Internet. 1. From the Start screen, type c , and then s elect Control Panel . 2. Under Network and Intern et , select Connect to the Internet . Verify that you are using the proper cables for your In ternet connection type. Yo ur computer might have a dial- up modem and an Ethernet ne twork adapter [...]

  • Page 21

    Software troubleshooting To repair software problem s, try these methods: ● Turn the computer off completely and then tu rn it on again. This is the easiest (and sometimes the best) wa y. ● Update the drivers (see Updati ng de vice drivers, following) . ● Use Microsoft System Restore Software pr ogram and hardwar e driver reinstallation (see [...]

  • Page 22

    Software program and hardware driver reinstallation If any of your factory-install ed software programs or hardware drivers are damaged, you can reinstall them by using the Reco very Manager program (select mod els only). NOTE: Do not use the Re covery Manager program to reinstall software pr ograms that came on CDs or DVDs included in the computer[...]

  • Page 23

    6 Support information Ways to get help Easy to reach. Easy to us e. Award-winn ing HP Customer Suppo rt is our promise to help you get the most from your compu ter. Whether with to ols located on your compute r, from information on the web, by ph one, or through your local retailer, you’ll find what you need. Before contacti ng the HP Customer Ca[...]

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    Where to get help 1. Use Windows Help and Sup port for help with hardware a nd software questions. From the Start screen, type h , and then select Help and Support . 2. Use Support Assistant. From the Start screen, type h , and then select HP Support Assistant . The HP Support Assistant provides useful troublesho oting and diagno stics information [...]

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    Customer support for repairs If your computer needs to be repair ed or to have parts replaced, you have two choices: ● You can easily replace many of your computer part s that are considered consume r replaceable. T his is the fastest meth od of repair, as many times we can se nd the part directly to your home or business in a few days. (Th is op[...]

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    Printed in The power to ma ke a change Thank you for your purchase. H P is dedicated to pr oducing the highest quality, best performing, and easi est to use computers in the world. HP also designed this product with the environmen t in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change. How you ca[...]