HP (Hewlett-Packard) 2000CP 2500CP manual

Service Manual HP DesignJet 2000CP HP DesignJet 2500CP HP DesignJet 2800CP HP DesignJet 3000CP HP DesignJet 3500CP HP DesignJet 3800CP Printers[...]

For HP Internal Use Only E Copyright Hewlett- Packard Company 1998 This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett- Packard Company . First edition, March 1[...]

Service Manual HP DesignJet 2000CP HP DesignJet 2500CP HP DesignJet 2800CP HP DesignJet 3000CP HP DesignJet 3500CP HP DesignJet 3800CP Printers[...]

ii Using this Manual HP DesignJet CP Series Printers Using this Manual Purpose This manual contains information necessary to test, calibrate and service: D HP DesignJet 2000CP printer (model C4703A) D HP DesignJet 2500CP printer (model C4704A) D HP DesignJet 2800CP printer (model C6085A) D HP DesignJet 3000CP printer (model C4723A) D HP DesignJet 3[...]

iii Contents HP DesignJet CP Series Printers Contents Using this Manual ii . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety Symbols x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 T roubleshooting Which Firmware relates to which Ink[...]

iv Contents HP DesignJet CP Series Printers 2 System Error Codes System Error: 0000D8 XXXXXXXX 2-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Error: 010020 2-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Error: 010021 AXXXXXXX 2-4 . . . . . . . . . [...]

v Contents HP DesignJet CP Series Printers System Error: 090004 2-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error Message: Ink System Error XX-YYYY 2-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmwar[...]

vi Contents HP DesignJet CP Series Printers 6 Image Quality Image Quality T roubleshooting Checklist 6-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Modes 6-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image Quality Print 6-5 . . . . . . . . . . . .[...]

vii Contents HP DesignJet CP Series Printers Additional Rear Cover (Only applicable to HP DesignJets 3500CP and 3000CP) 8-10 . . . . . . . . . . . . . . . . . . Removal 8-10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation 8-10 . . . . . . . . . . . . . . . . . . . . [...]

viii Contents HP DesignJet CP Series Printers Refill Assembly 8-55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removal 8-55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation 8-56 . . . . . . . . . . . [...]

ix Contents HP DesignJet CP Series Printers Noisy Carriage Bushing 9-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Belt Swelling 9-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Printer 9-2 . . . . . . . . . . . . [...]

x Contents HP DesignJet CP Series Printers General Definition of Safety Symbols International caution symbol (refer to manual): the product is marked with this symbol when it is necessary for the user to refer to the instruction manual in order to protect against damage to the instrument. Indicates dangerous voltage (terminals fed from the interior[...]

1-1 HP DesignJet CP Series Printers 1 T roubleshoot i ng[...]

1-2 T roubleshooting HP DesignJet CP Series Printers Introduction This chapter will guide you through the relevant steps to take when troubleshooting the printer . Which Firmware relates to which Ink system? A.01.XX - This firmware revision is applicable to HP DesignJets 2500CP and 2000CP and means that the Printers can only use Imaging Inks. A.02.[...]

T roubleshooting 1-3 HP DesignJet CP Series Printers How do I upgrade the Firmware Revision on the Flash SIMM? Y ou will need to have the Printer connected to a PC or a UNIX W orkstation with a Parallel cable. Download the latest Firmware Revision from the Plotter Support WEB to your local drive and then follow these instructions: 1 Make sure the p[...]

1-4 T roubleshooting HP DesignJet CP Series Printers 9 While the firmware data is being received by the printer , the message “Receiving Binary Code” will be displayed on the front-panel. THE DA T A IS BEING DOWNLOADED ONTO THE FLASH SIMM A T THIS POINT . DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE THE FLASH SIMM. 10 When the Flash SIM[...]

T roubleshooting 1-5 HP DesignJet CP Series Printers 8 When the data on the Flash SIMM is erased the message “Please Download Binary Code” is displayed on the front-panel. 9 T o download the PostScript data to the Flash SIMM follow these instructions:  If using a UNIX W orkstation, type: $ cat filename > device.file Substitute “filename[...]

1-6 T roubleshooting HP DesignJet CP Series Printers How can I Copy Firmware Data from One Flash SIMM to a Second Flash SIMM? This procedure can be used to copy Data from one Flash SIMM to another . This is very useful when you have to update the Firmware Revision of several Printers and is much faster than updating from the PC. 1 Make sure the pri[...]

T roubleshooting 1-7 HP DesignJet CP Series Printers What Can I do when a System Error Code Appears on the Front-Panel Display? Chapter 2 contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared. If you have an er[...]

1-8 T roubleshooting HP DesignJet CP Series Printers Have you Performed the Necessary Service Calibrations? Is the printer calibrated correctly after replacing a component? Refer to the table below to determine when a calibration is required. For information on the Service Calibrations and how to use them  Chapter 5. REMEMBER THA T CERT AIN CALI[...]

T roubleshooting 1-9 HP DesignJet CP Series Printers What can I do if the Carriage is Noisy? 1 Dirty Carriage bushings. Remove dust particles from the Carriage bushings and from the slider rods along which the Carriage moves. If necessary , apply lubricant to the slider rods. 2 Check for a faulty Carriage. Perform the Carriage Axis T est  page 4[...]

1-10 T roubleshooting HP DesignJet CP Series Printers What can I do if the Cover Sensors aren’t W orking? 1 Check if the faulty sensor is installed correctly . 2 Check if the cable for the faulty sensor is connected correctly . 3 Replace the faulty Sensor . What can I do if the “Switch Power Off / Check Printhead Path” message appears when th[...]

T roubleshooting 1-11 HP DesignJet CP Series Printers 3 Is the client using Best Mode on Coated Media in high humidity?  In this particular case, head crashes could occur due to worst casing. Recommend a change of media, print mode, or humidity conditions. 4 What is the Firmware Revision? ( Only applicable to HP DesignJets 2500CP and 2000CP ) ?[...]

1-12 T roubleshooting HP DesignJet CP Series Printers 7 Replace the Overdrive Assembly and the Clutch ' page 8-69. D Explanation - For a unit fabricated before September of 1997 the clutch could cause intermittent media jams. Refer to the applicable Service Note. For a printer fabricated before July 1997 the linear blade could be too high, cau[...]

T roubleshooting 1-13 HP DesignJet CP Series Printers 2 The lens cover , which is installed on the line sensor , is dirty . Replace the lens cover  Users Guide, Chapter 10 (Lens Maintenance). 3 The Line Sensor is not calibrated correctly . Perform the Line Sensor calibration  page 5-10. 4 The Line Sensor is installed incorrectly . T ry to rei[...]

1-14 T roubleshooting HP DesignJet CP Series Printers What is the Ink System? For each of the four colors of ink in your printer ’ s ink system, there are three separate components that work together as a system. The components for each ink color are color-coded to help you install them correctly . Ink Cartridge The ink cartridges are a large-cap[...]

T roubleshooting 1-15 HP DesignJet CP Series Printers 2 Reinstall the Ink Delivery System as follows: 1 Remove the four printheads from the carriage. On the front panel you will see the four squares representing the printheads flashing. 2 Clean the electrical contacts using the Ink Cleaner Part Number C6247A. 3 Reinstall all the printheads, one by [...]

1-16 T roubleshooting HP DesignJet CP Series Printers Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP? New Refill Features in HP DesignJet CP Series (in the case of DesignJets 2X00CP , the firmware release must be at least A.04.05) 1 Adaptive trigger . The printer looks for low density places to stop and refill in th[...]

T roubleshooting 1-17 HP DesignJet CP Series Printers T roubleshooting T able 1 Problem Hazy stripe in dark or black area with Hi/Semi Gloss Photo Light line, any media High Gloss/ Semi Gloss Photo problems Non-HP medias Solutions Check that black contains undercolor ( s en d RG B to printer , or add 33% CMY to black areas yourself) T ry higher ima[...]

1-18 T roubleshooting HP DesignJet CP Series Printers Refill A voidance Tips Printer: 1 T ry to “top off” printheads before large prints with “Refill Now” option in Front Panel ( Image Quality / Printhead Service / Refill now ). If a refill happened at the end of the last print (usually happens with big prints), this is not necessary . 2 If[...]

T roubleshooting 1-19 HP DesignJet CP Series Printers How Do I Print some of the Internal Prints? The Service Print The purpose of the Service Print is to give information about the operating conditions, Usage Level, Serviceability and the MIO Configuration. This Print is very useful when troubleshooting the Printer , as it gives you information re[...]

1-20 T roubleshooting HP DesignJet CP Series Printers The Usage report The purpose of the Usage Report is to give information about some of the Internal Counters which can help you to know the usage of the Printer . If the EEROM is cleared, the counters will be reset to zero. Print the Usage Report as follows: Load media (A4 minimum) before printin[...]

T roubleshooting 1-21 HP DesignJet CP Series Printers The PostScript Config The purpose of the PostScript Config is to give information about the internal Hard Disk, Internal Fonts and the PostScript part of the front-panel configuration. Print the PostScript Config as follows: Load media (A4 minimum) before printing the PostScript Config. 1 In the[...]

1-22 T roubleshooting HP DesignJet CP Series Printers How to Navigate through the Front-Panel Menu Move Media Applicable only to DesignJets 3XXXCP Max X= Max Y= Code rev= PS rev= Disk rev= RAM present= Ink= Media= Applicable only to DesignJets 2XXXCP On Off* Continued on Next Page[...]

T roubleshooting 1-23 HP DesignJet CP Series Printers Extrawide–> 1.0x1.4m 1.2x1.7m 44x62in. 52x73in. 54x76in. Applicable only to DesignJets 3XXXCP T ake up reel=–> On* Off Refill=–> Default* T ype A T ype B T ype C Continued from Previous Page[...]

2-1 HP DesignJet CP Series Printers 2 System Error Codes[...]

2-2 System Error Codes HP DesignJet CP Series Printers System Error Codes System error codes are hexa-decimal based numbers generally caused by internal system errors. The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions. The following table gives a quick explanation of the er[...]

System Error Codes 2-3 HP DesignJet CP Series Printers Important Information on T roubleshooting Error Codes Before spending time troubleshooting the problem by doing the various tests or replacing parts (which may not need replacing), check which firmware revision the printer is using or check if a service note deals with this particular problem. [...]

2-4 System Error Codes HP DesignJet CP Series Printers System Error: 010021 AXXXXXXX Problem Description: The base DRAM or the RAM SIMM tests failed. Corrective Action: T ry the following: NOTE: The Printer will not function without any RAM SIMMs installed. Make sure that you have a minimum of 4MB memory module installed. D If the Error Data is hig[...]

System Error Codes 2-5 HP DesignJet CP Series Printers System Error: 010023 Problem Description: A fuse on the Main PCA has blown. Corrective Action: T ry the following: D Check the X-encoder and optical sensors cable path for damage. If the cables are damaged, they could cause the fuses in the new electronics module to also blow . D Replace the El[...]

2-6 System Error Codes HP DesignJet CP Series Printers System Error: 010030 Problem Description: One of the two interconnect boards not detected. Corrective Action: T ry the following: D Make sure that the Interconnect Cables (the two black cables that connect the Refill Assembly and the Service Station Assembly to the Electronics Module) are corre[...]

System Error Codes 2-7 HP DesignJet CP Series Printers System Error: 010031 Problem Description: The Printhead Primitive Driver ASIC T est Failed. Corrective Action: T ry the following: D Make sure that the T railing Cable is connected correctly . D Perform the Carriage Calibration ' page 5-7. D Replace the T railing Cable ' page 8-36. D [...]

2-8 System Error Codes HP DesignJet CP Series Printers System Error: 010032 000000 XX Problem Description: Fan T est Failed - Current not detected in one or both fans. Error data ( XX ): 1 ³ Electronics Module fan not running. 2 ³ Service station fan not running. 3 ³ Both fans not running. 10 ³ Electronics Module fan is short-circuited. 20 ³ S[...]

System Error Codes 2-9 HP DesignJet CP Series Printers System Error: 010033 Problem Description: The DC Motor Driver ASIC T est Failed. Corrective Action: Replace the Electronics Module ' page 8-6. System Error: 010034 000X0000 Problem Description: One of the DC Motors has failed. Error data: 00010000 ³ Y -axis Motor Failed. 00020000 ³ X-axi[...]

2-10 System Error Codes HP DesignJet CP Series Printers System Error: 010035 0XABCDEF Problem Description: One of the Stepper Motors has failed. Error data ( 0XABCDEF) : If the value of each letter is 0 , then the component is OK. If the value of each letter is different from 0 then the component has failed. X ³ Electronics signal failed (ignore o[...]

System Error Codes 2-11 HP DesignJet CP Series Printers D If the Error is related to the Refill Stepper Motor then replace the Refill Assembly ' Page 8-55. D If the Error is related to the Primer Stepper Motor then replace the Primer Assembly ' Page 8-29 . D If the Error is related to the Service Station Stepper Motors then replace the Se[...]

2-12 System Error Codes HP DesignJet CP Series Printers S Replace the Electronics Module ' page 8-6. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error: 010036 0000XX00 Problem Description: A sho[...]

System Error Codes 2-13 HP DesignJet CP Series Printers Primer 46  20% Elevator 52  20% System Error: 010037 Problem Description: ADC T est Failure in the Carriage PCA. Corrective Action: T ry the following: D Make sure that the T railing Cable is connected correctly . D Replace the T railing Cable ' page 8-36. D Replace the Carriage Ass[...]

2-14 System Error Codes HP DesignJet CP Series Printers System Error: 010039 Problem Description: A Printhead voltage could not be set - Carriage PCA Failure Corrective Action: T ry the following: D Make sure that the T railing Cable is connected correctly . D Replace the T railing Cable ' page 8-36. D Replace the Carriage Assembly ' page[...]

System Error Codes 2-15 HP DesignJet CP Series Printers System Error: 010042 0000000 X Problem Description: The status of one of the optical sensors is not stable when it should be. Error data ( X ): 0 ³ Problem with the Media Sensor . 1 ³ Problem with the Pinch-arm Sensor . 2 ³ Problem with the Refill Assembly Sensor . 3 ³ Problem with the Ele[...]

2-16 System Error Codes HP DesignJet CP Series Printers D If the Error is related to the Elevator Sensor then replace the Elevator Assembly ' Page 8-52. D If the Error is related to the Service Station Sensor then replace the Service Station Assembly ' Page 8-26. D If the Error is related to the Media Sensor/Media Button then: The Media B[...]

System Error Codes 2-17 HP DesignJet CP Series Printers System Error: 010100 Problem Description: Error reading the EEROM. Corrective Action: Replace the Electronics Module ' page 8-6. System Error: 010101 Problem Description: An action outside the EEROM limits has been performed. Corrective Action: Make sure you have the latest version of the[...]

2-18 System Error Codes HP DesignJet CP Series Printers System Error: 0101 10 Problem Description: The content of the permanent configuration area of the EEROM is not valid when the printer is initialized in Service Mode. Corrective Action: T ry the following: D T est the Electronics Module ' page 4-7. D Perform the following Calibrations: S C[...]

System Error Codes 2-19 HP DesignJet CP Series Printers System Error: 010120 Problem Description: The content of the permanent configuration area of the EEROM is not valid when the printer is initialized in Normal Mode. Corrective Action: T ry the following: D If this Error Code appeared during normal operation and not during the initialization, th[...]

2-20 System Error Codes HP DesignJet CP Series Printers System Error: 020000 Problem Description: Error in finding the Primer home position. Corrective Action: T ry the following: D Make sure that the Service Station Interconnect Cable (the black cable that connects the Service Station to the Electronics Module) is correctly connected to the Electr[...]

System Error Codes 2-21 HP DesignJet CP Series Printers System Error: 020001 Problem Description: Error in finding the Elevator home position. Corrective Action: T ry the following: D Make sure that there are no obstacles in the Elevator path. Check if the ink cartridges are installed correctly on the Elevator . D Make sure that the Refill Intercon[...]

2-22 System Error Codes HP DesignJet CP Series Printers System Error: 020002 Problem Description: Error in finding the Refill Arm home position. Corrective Action: T ry the following: D Make sure that the Refill Interconnect Cable (the black cable that connects the Refill Assembly and Elevator to the Electronics Module) is correctly connected to th[...]

System Error Codes 2-23 HP DesignJet CP Series Printers System Error: 020003 Problem Description: Error in finding the Refill Stepper Motor home position. Corrective Action: T ry the following: D Perform the Refill Calibration ' page 5-9. D Make sure that there are no obstacles in the Refill path. D Make sure that the Refill Interconnect Cable[...]

2-24 System Error Codes HP DesignJet CP Series Printers System Error: 020004 Problem Description: Error in finding the Service Station home position. Corrective Action: T ry the following: D Make sure that the Service Station flag is installed correctly ' page 8-26. D Make sure that the Service Station nut is installed correctly . The nut is l[...]

System Error Codes 2-25 HP DesignJet CP Series Printers System Error: 020005 Problem Description: Elevator has problem reaching a desired position. Corrective Action: T ry the following: D Make sure that there are no obstacles in the Elevator path. Check if the ink cartridges are installed correctly on the Elevator . D Make sure that the Refill Int[...]

2-26 System Error Codes HP DesignJet CP Series Printers System Error: 020006 Problem Description: The refill position in the Y -axis is not calibrated. Corrective Action: Perform the Refill Calibration ' Page 5-9. System Error: 020010 Problem Description: Problem with fine movement of the Y -axis motor . Corrective Action: T ry the following: [...]

System Error Codes 2-27 HP DesignJet CP Series Printers System Error: 02001 1 Problem Description: Error during initialization of the Y -axis. Corrective Action: T ry the following: D Switch the printer OFF and ON again and check if the error code disappears. If the error code disappears, do NOT try to troubleshoot any further . D Check that the En[...]

2-28 System Error Codes HP DesignJet CP Series Printers System Error: 040601 Problem Description: The MIO card does not support the MIO 6 protocol. Cards with version 5 or below can not be used with t hi s pl ot te r . V ersion 5.1 cards behave as expected but do not support PML instructions. Install the latest version. Corrective Action: Install t[...]

System Error Codes 2-29 HP DesignJet CP Series Printers System Error: 060000 Problem Description: The Line Sensor is not functioning properly because there is too much ambient light. Corrective Action: T ry the following: D Close the W indow if it is open. D Move the printer to a location with less light. The Printer MUST be kept away from direct i[...]

2-30 System Error Codes HP DesignJet CP Series Printers System Error: 060300 Problem Description: Incompatible Firmware and Line Sensor . Corrective Action: Upgrade the Firmware. System Error: 060400 Problem Description: Incompatible Carriage PCA and Line Sensor OR Line Sensor not calibrated after replacing Carriage Assembly . Corrective Action: T [...]

System Error Codes 2-31 HP DesignJet CP Series Printers HP DesignJet 2500CP/3500CP only System Error: 08xxxx Problem Description: PostScript Error . Corrective Action: Make sure you have the latest version of the Flash SIMM (firmware) installed or upgrade the firmware revision of the Flash SIMM ' page 1-3. If the error code remains after insta[...]

2-32 System Error Codes HP DesignJet CP Series Printers HP DesignJet 2500CP/3500CP only System Error: 09xxxx Problem Description: Hard Disk Drive Error . Corrective Action: T ry the following: D Switch the printer OFF and ON again. D If the Error Code appears again then check that the Hard Disk data cable is correctly connected at both ends. Also c[...]

System Error Codes 2-33 HP DesignJet CP Series Printers  Each X can be a digit from 0 to 9.  The 1st digit is the severity and the main cause of the error . Codes (XX) that are below 50 correspond to ignorable errors (currently they are not displayed). 1st Digit Cause of Error 9 Missing Ink Systems 8 Mixed Ink Systems 7 Removed Components 6 E[...]

3-1 HP DesignJet CP Series Printers 3 User Messages[...]

3-2 User Messages HP DesignJet CP Series Printers User Messages for HP DesignJets 2500CP and 2000CP with Firmware V ersion A.02.14 or Higher and HP DesignJets 3500CP and 3000CP NOTE FOR HP DESIGNJETS 2500CP AND 2000CP: IF YOU HA VE ANY USER MESSAGES WHICH ARE NOT LISTED IN THIS CHAPTER, THEN CHECK WHICH FIRMW ARE VERSION IS INST ALLED IN THE PRINTE[...]

User Messages 3-3 HP DesignJet CP Series Printers Message Explanation and Action Calibration done Continue → Accuracy calibration is complete. Pr ess ↓ to continue . Cancelled Continue → Y ou have just cancelled the last print or function. Pr ess ↓ to continue. Check JJ-J Close right door The printer has detected an error in the printhead c[...]

3-4 User Messages HP DesignJet CP Series Printers Message Explanation and Action Edge not found Reload media The printer could not find edge of media during loading procedure. Check the leading edge of the media for unevenness or tears; cut a straight edge, if necessary , and reload. Be sur e to position the right edge along the perforated line on [...]

User Messages 3-5 HP DesignJet CP Series Printers Message Explanation and Action Image quality not assured → This message appears after the printer finds an error in the ink system. One or more of the ink systems have passed their specified life, one or more of the printhead cleaners are full of ink, or one or more of the printheads has failed an[...]

3-6 User Messages HP DesignJet CP Series Printers Message Explanation and Action Ink cartridge valve out JJ-J → The printer has detected that one or more of the ink cartridge valves (as indicated by flashing squares) has popped out during refilling. Pr ess ↓ to check the failing ink cartridge. Y ou should reseat the valves immediately . If this[...]

User Messages 3-7 HP DesignJet CP Series Printers Message Explanation and Action Lift lever after aligning Y ou have lowered the media lever to align the media with the entry platen. Lift the lever at the right edge of the paper path on the printer when you’ve finished aligning the r oll media as instructed. Lift lever to continue The media lever[...]

3-8 User Messages HP DesignJet CP Series Printers Message Explanation and Action Media too small for calibration → The media you loaded for printhead alignment or a printhead check is too small. The procedure has been cancelled. Y ou may continue printing without calibrating the printer , but the image quality is not assured. Pr ess ↓ to contin[...]

User Messages 3-9 HP DesignJet CP Series Printers Message Explanation and Action MIXED INK SYSTEM 88xxxx The printer has earlier detected components of different ink system types (for example, Imaging and UV Pigmented). Printing will be disabled until the ink systems are all of the same type. The error code “88xxxx” indicates a mixed ink system[...]

3-10 User Messages HP DesignJet CP Series Printers Message Explanation and Action Printhead alignment cancelled → The printhead alignment procedure has failed, or the printer has detected a fault that stops the procedure from completing. Subsequent messages will explain the error further: D “Replacement of lens cover r ecommended” - Y ou shou[...]

User Messages 3-1 1 HP DesignJet CP Series Printers Message Explanation and Action Printhead check error JJ-J → or Printhead check error → The message “Printhead check error” may be displayed if: D Y ou are using colored media. Either disable checking or use media that is clean, white, and opaque. D Ther e ar e dirty nozzles on the printhea[...]

3-12 User Messages HP DesignJet CP Series Printers Message Explanation and Action Printhead removed JJ-J → The printer has detected that one or more printheads have become dislodged or the printer cannot detect them, as indicated by the flashing squares. Pr ess ↓ to continue. Y ou should reseat the printheads immediately or replace the ink syst[...]

User Messages 3-13 HP DesignJet CP Series Printers Message Explanation and Action Replace ink cartridge(s) JJJ- Y ou are in the ink system replacement process, and opened the left door when instructed. The printer is waiting for you to r eplace the ink cartridges indicated by flashing squar es. Replace lens cover Continue → Y ou are in the ink sy[...]

3-14 User Messages HP DesignJet CP Series Printers Message Explanation and Action Roll empty Load new roll Y ou have used all of the media roll. Load a new r oll of media. Roll misaligned Reload roll Roll media is skewed. Reload media. Set transport → Ye s Mode → Νο Y ou have selected transport mode in the front–panel menu. The printer is w[...]

User Messages 3-15 HP DesignJet CP Series Printers Message Explanation and Action System error XXXXXX An internal error has occurred and a system error number is displayed. Pr ess Enter ; this may clear the error and allow you to continue. If you cannot continue, turn off the printer , and then turn it on again. If you still see the system error me[...]

3-16 User Messages HP DesignJet CP Series Printers Message Explanation and Action ST A TUS Calibrating The printer is performing the accuracy calibration check. W ait until the printer has finished the check. ST A TUS Calibrating color (HP DesignJet 2500CP/3500CP only) The printer is performing a color calibration. W ait until the printer has finis[...]

User Messages 3-17 HP DesignJet CP Series Printers Message Explanation and Action ST A TUS Lens maintenance The lens cover on the printhead carriage requires maintenance. Pr ess the Replace Ink System key to replace the lens cover with a new one. Spare lens covers are inside the right door . ST A TUS Loading roll The printer is loading roll media. [...]

3-18 User Messages HP DesignJet CP Series Printers Message Explanation and Action ST A TUS Ready The printer is ready to print. Send a file to the printer . ST A TUS Ready for media The printer is ready for you to load media. Load appr opriate media. ST A TUS Receiving The printer has received data. W ait for further messages. ST A TUS Recovering p[...]

4-1 HP DesignJet CP Series Printers 4 Serv i ce T ests[...]

4-2 Service T ests HP DesignJet CP Series Printers Introduction This chapter explains how to use the built-in Service T ests (Diagnostics) and what to do if the tests fail. If possible, always perform a Service T est on the component that you are about to replace, just to make sure that is the component that has failed. If the test on that componen[...]

Service T ests 4-3 HP DesignJet CP Series Printers Service T ests (Diagnostics) The following is a list of all internal service tests available in the Printers. Instructions for entering the service tests menu are given on page 4-6. W ARNING ALL THE COVER SENSORS ARE DISABLED WHEN IN THE DIAGNOSTICS MENU. IF THE CARRIAGE IS MOVING IT WILL NOT STOP [...]

4-4 Service T ests HP DesignJet CP Series Printers 8 Sensors ' page 4-20 The purpose of this test is to verify the operation of the following Sensors: D W indow Sensor . D Right Door Sensor . D Left Door Sensor . D Refill V alve Sensors. D Standby Button Sensor . D Media Sensor . D Pincharm Sensor . 9 MIO Presence ' page 4-23 The purpose [...]

Service T ests 4-5 HP DesignJet CP Series Printers The purpose of this test is to show the revision of the internal Hard Disk Drive.[...]

4-6 Service T ests HP DesignJet CP Series Printers Entering the Service T ests (Diagnostics) Menu System 1 Make sure the printer is switched OFF from the power switch on the back of the printer and not from the standby button on the front of the printer . 2 Hold the UP and ENTER keys down and switch the printer O N. W ait until the message “Statu[...]

Service T ests 4-7 HP DesignJet CP Series Printers D01. Electronics The purpose of this test is to verify the operation of the: D Electronics Module. D Hard Disk. D Line Sensor (only presence). D T railing Cable. D Carriage Assembly . This test does not test the MIO Card. For testing the MIO Card, refer to the MIO Presence test ' page 4-23. IF[...]

4-8 Service T ests HP DesignJet CP Series Printers Electronics Failure If there is a problem with the components within the Electronics module then the following messages will appear . D “D0101 Fail” - The Swath RAM has failed. D “D0102 Fail” - T h e W r i t i ng S ys t e m a n d P r in t h e a d c on t r o l A S I C ro t a t o r failed. D [...]

Service T ests 4-9 HP DesignJet CP Series Printers Carriage Failure If there is a problem with the components within the Carriage Assembly then the following message will appear . D “D0106 Fail” - The problem could be related to several areas. In this case, try one of the following: 1 Remove the Printheads and clean the flex contacts on the Car[...]

4-10 Service T ests HP DesignJet CP Series Printers D02. Line Sensor The purpose of this test is to verify the operation of the Line Sensor which is installed on the carriage assembly . IF POSSIBLE AL W A YS PERFORM THIS TEST BEFORE REPLACING THE LINE SENSOR. IF THIS TEST P ASSES, DO NOT REPLACE THE LINE SENSOR. Perform the Line Sensor test as foll[...]

Service T ests 4-1 1 HP DesignJet CP Series Printers The test is continued on the next page. 8 If the test fails, a message similar to the following is displayed on the front-panel. Green Fail V : 8.0 Blue Fail V : 1 1.0 T : 0 Refer to the following table in order to know the limits for value V (Saturated Input V oltage) for the Green and Blue LEDs[...]

4-12 Service T ests HP DesignJet CP Series Printers D03. Carriage Axis (Y -axis) The purpose of this test is to verify the operation of the components of the Carriage Axis. IF POSSIBLE AL W A YS PERFORM THIS TEST BEFORE REPLACING THE Y -AXIS MOTOR OR THE ENCODER STRIP . IF THIS TEST P ASSES, DO NOT REPLACE THE Y -AXIS MOTOR ASSEMBL Y OR THE ENCODER[...]

Service T ests 4-13 HP DesignJet CP Series Printers Only replace one component at a time and perform the test again before replacing another component. Using this procedure you will be able to determine exactly which component failed. The test is continued on the next page. Encoder Strip Failure If there is a problem with the Encoder Strip then the[...]

4-14 Service T ests HP DesignJet CP Series Printers D04. Media Axis (X-axis) The purpose of this test is to verify the operation of the components of the Media Axis. IF POSSIBLE AL W A YS PERFORM THIS TEST BEFORE REPLACING THE X-AXIS MOTOR. IF THIS TEST P ASSES, DO NOT REPLACE THE X-AXIS ASSEMBL Y . Perform the Media Axis test as follows: 1 In the [...]

Service T ests 4-15 HP DesignJet CP Series Printers In this case, try one of the following: 1 Clean the Mark Encoder if necessary . 2 Make sure the Line Sensor is installed correctly . 3 Perform the Service Accuracy Calibration  Page 5-17. 4 Replace the lens cover which is installed on the line sensor . 5 Replace the T railing Cable  Page 8-3[...]

4-16 Service T ests HP DesignJet CP Series Printers D05. Service Station The purpose of this test is to verify the operation of the Service Station, which also includes the Primer Assembly . IF POSSIBLE AL W A YS PERFORM THIS TEST BEFORE REPLACING THE SERVICE ST A TION ASSEMBL Y OR THE PRIMER ASSEMBL Y . IF THIS TEST P A SSES, CHECK THE TUBES CONNE[...]

Service T ests 4-17 HP DesignJet CP Series Printers In this case, try one of the following: 1 Check if the Service Station flag is installed correctly . 2 Check that the interconnect cable for the Service Station Assembly is connected correctly  page 8-87. 3 Replace the Service Station Assembly  page 8-26.[...]

4-18 Service T ests HP DesignJet CP Series Printers D06. Refill The purpose of this test is to verify the operation of the Refill Assembly and the Elevator Assembly . IF POSSIBLE AL W A YS PERFORM THIS TEST BEFORE REPLACING THE REFILL ASSEMBL Y OR THE ELEV A TOR ASSEMBL Y . IF THIS TEST P ASSES, DO NOT REPLACE THE REFILL ASSEMBL Y OR THE ELEV A TOR[...]

Service T ests 4-19 HP DesignJet CP Series Printers D07. Front Panel The purpose of this test is to verify the operation of the front-panel keys. IF POSSIBLE AL W A YS PERFORM THIS TEST BEFORE REPLACING THE FRONT -P ANEL ASSEMBL Y . IF THIS TEST P ASSES, DO NOT REPLACE THE FRONT -P ANEL ASSEMBL Y . Perform the Front Panel test as follows: 1 In the [...]

4-20 Service T ests HP DesignJet CP Series Printers D08. Sensors The purpose of this test is to verify the operation of the following Sensors:  W indow Sensor .  Right Door Sensor .  Left Door Sensor .  Refill V alve Sensors.  Standby Button Sensor .  Media Sensor .  Pincharm Sensor . IF POSSIBLE AL W A YS PERFORM THIS TEST BEF[...]

Service T ests 4-21 HP DesignJet CP Series Printers In this case, try one of the following: 1 Check that the W indow Sensor is seated correctly . 2 Check that the cable for the W indow Sensor is connected correctly . 3 Replace the W indow Sensor ' page 8-21. Right Door Sensor Failure If there is a problem with the Right Door Sensor then the fo[...]

4-22 Service T ests HP DesignJet CP Series Printers In these cases, try one of the following: 1 Check that the cable for the Refill V alve Sensors is connected correctly . 2 Check that the Refill interconnect cable is connected correctly . 3 Replace the Refill Assembly ' page 8-55. Standby Button Sensor Failure If there is a problem with the S[...]

Service T ests 4-23 HP DesignJet CP Series Printers D09. MIO Presence The purpose of this test is to verify the presence of the MIO Card and the communication between the MIO Card and Main PCA. Perform the MIO Presence test as follows: 1 In the Diagnostics submenu, scroll to “D09 MIO Presence” and press Enter . Diagnostics D09 MIO Presence 2 If[...]

4-24 Service T ests HP DesignJet CP Series Printers D10. Cutter The purpose of this test is to verify the operation of the Cutter Assembly . IF POSSIBLE AL W A YS PERFORM THIS TEST BEFORE REPLACING THE CUTTER ASSEMBL Y . IF THIS TEST P ASSES, DO NOT REPLACE THE CUTTER ASSEMBL Y . Perform the Cutter test as follows: 1 In the Diagnostics submenu, scr[...]

Service T ests 4-25 HP DesignJet CP Series Printers D1 1. Bail The purpose of this test is to verify the operation of the Bail Assembly . IF POSSIBLE AL W A YS PERFORM THIS TEST BEFORE REPLACING THE BAIL ASSEMBL Y . IF THIS TEST P ASSES, DO NOT REPLACE THE BAIL ASSEMBL Y . Perform the Bail test as follows: 1 In the Diagnostics submenu, scroll to ?[...]

4-26 Service T ests HP DesignJet CP Series Printers D12. Image Quality The purpose of this test is to verify the image quality attributes of the printer . Perform the Image Quality test as follows: Load media before performing this T est. 1 In the Diagnostics submenu, scroll to “D12 Image Quality” and press Enter . Diagnostics D12 Image Quality[...]

Service T ests 4-27 HP DesignJet CP Series Printers 5 When the printer has finished aligning the Printheads, the message “SAD Cyan: #.# / SAD Magenta #.#” will be displayed on the front-panel. 6 Press the Up Arrow key and the message “SAD Y ellow: #.# / SAD Black #.#” will be displayed on the front-panel. 7 Press the Up Arrow key and the me[...]

4-28 Service T ests HP DesignJet CP Series Printers D13. Printhead ID The purpose of this test is to verify the default settings of the printheads. Perform the Printhead ID test as follows: 1 In the Diagnostics submenu, scroll to “D13 Printhead ID” and press Enter . Diagnostics D13 Printhead ID 2 If the Printer is using HP DesignJet CP Ink Syst[...]

Service T ests 4-29 HP DesignJet CP Series Printers D14. Printhead Continuity The purpose of this test is to display the primitives and address maps of the printheads. Perform the Printhead Continuity test as follows: 1 In the Diagnostics submenu, scroll to “D14 Printhead Cont.” and press Enter . Diagnostics D14 Printhead Cont. 2 The following [...]

4-30 Service T ests HP DesignJet CP Series Printers complete Ink Delivery System of the color that failed and try the test again. 4 As a last resort , replace the Carriage Assembly  page 8-42. 4 Press Previous when you have completed the test. The “D1400 Done” message is displayed on the front-panel if the test exits correctly .[...]

Service T ests 4-31 HP DesignJet CP Series Printers D15. Clean Roller The purpose of this test is to enable you to rotate the Drive Roller when it requires cleaning. Perform the Clean Roller test as follows: 1 In the Diagnostics submenu, scroll to “D15 Clean Roller” and press Enter . Diagnostics D15 Clean Roller 2 The “Unload Media” message[...]

4-32 Service T ests HP DesignJet CP Series Printers D16. Erase EEROM The purpose of this test is to clear the EEROM. Perform the Erase EEROM test as follows: Before erasing the EEROM, it is recommended that a configuration plot is printed for setup reference because you will need to re-configure the front-panel settings. 1 In the Diagnostics submen[...]

Service T ests 4-33 HP DesignJet CP Series Printers D17. Reset Counters The purpose of this test is to reset the internal counters. Perform the Reset Counters test as follows: This test does not reset the Preventive Maintenance Counter . T o reset the preventive Maintenance Counter perform the Maintenance Calibration  5-19. 1 In the Diagnostics [...]

4-34 Service T ests HP DesignJet CP Series Printers D19. Hard Disk Drive Revision (Only available in DesignJet 2500CP/3500CP printer) The purpose of this test is to show the revision of the internal Hard Disk Drive. Perform the HDD Revision test as follows: 1 In the Diagnostics submenu, scroll to “D19 HDD Revision” and press Enter . Diagnostics[...]

Service T ests 4-35 HP DesignJet CP Series Printers NOTES[...]

5-1 HP DesignJet CP Series Printers 5 Serv i ce Cal i brat i ons[...]

5-2 Service Calibrations HP DesignJet CP Series Printers Calibrations The Printer has several calibration procedures that must be performed under certain conditions. Refer to the table below to determine when calibrations are required. REMEMBER THA T CERT AIN CALIBRA TIONS ARE REQUIRED EVEN IF AN ASSEMBL Y HAS BEEN DISASSEMBLED TO GAIN ACCESS TO AN[...]

Service Calibrations 5-3 HP DesignJet CP Series Printers Service Calibrations The following is a list of all internal service calibrations available in the Printers. Instructions for entering the service calibrations menu are given on page 5-5. W ARNING ALL THE COVER SENSORS ARE DISABLED WHEN IN THE CALIBRA TIONS MENU. IF THE CARRIAGE IS MOVING IT [...]

5-4 Service Calibrations HP DesignJet CP Series Printers 7 Color Calib.  page 5-16 (Only available in the HP DesignJet 2500CP/3500CP printer) The purpose of this calibration is to determine a correction function to be applied in PostScript in order to match the color reproduction of a nominal Printer . This Calibration is necessary to improve co[...]

Service Calibrations 5-5 HP DesignJet CP Series Printers Entering the Service Calibrations Menu System 1 Make sure the printer is switched OFF from the power switch on the back of the printer and not from the standby button on the front of the printer . 2 Hold the UP and ENTER keys down and switch the printer O N. W ait until the message “Status/[...]

5-6 Service Calibrations HP DesignJet CP Series Printers  Enter - Perform the current calibration.[...]

Service Calibrations 5-7 HP DesignJet CP Series Printers C01. Carriage The purpose of this calibration is to calibrate the temperature from which the printhead has to be warmed. THIS CALIBRA TION MUST BE DONE WITH THE PRINTHEADS INST ALLED. Perform the Carriage calibration whenever the:  Carriage is disassembled or replaced.  Electronics Modu[...]

5-8 Service Calibrations HP DesignJet CP Series Printers D “C0109 Fail” - The Cyan and Black Printheads have failed. D “C01 10 Fail” - The Magenta and Black Printheads have failed. D “C01 1 1 Fail” - The Cyan, Magenta and Black Printheads have failed. D “C01 12 Fail” - The Y ellow and Black Printheads have failed. D “C01 13 Fail?[...]

Service Calibrations 5-9 HP DesignJet CP Series Printers C02. Refill The purpose of this calibration is to ensure the correct position of the carriage assembly in respect to the refill assembly . Perform the Refill calibration whenever the:  Carriage is disassembled or replaced  Refill Assembly is disassembled or replaced.  System Error 02[...]

5-10 Service Calibrations HP DesignJet CP Series Printers C03. Line Sensor The purpose of this calibration is to calibrate the intensity of the line sensor in the carriage PCA. An incorrect calibration can result in edge-detection failures during media loading and incorrect reading of prints that are used for alignment or calibration. This calibrat[...]

Service Calibrations 5-1 1 HP DesignJet CP Series Printers Refer to the following table in order to know the limits for values I (Saturated Input V oltage) and O (Output V oltage in mV) for the Green and Blue LEDs : I O LED Minimum Maximum Minimum Maximum Green 7 10.5 980 1500 Blue 7 12 - - If I V alue is below the Minimum, then the printer has too[...]

5-12 Service Calibrations HP DesignJet CP Series Printers C04. Service Station THIS CALIBRA TION IS NO LONGER REQUIRED AND SHOULD NEVER BE PERFORMED.[...]

Service Calibrations 5-13 HP DesignJet CP Series Printers C05. Printheads Alignment The purpose of this calibration is to test and if necessary correct the misalignment between the printheads. This Calibration is necessary to avoid color misalignments and print quality defects like banding. Perform the Printheads Alignment calibration whenever: D C[...]

5-14 Service Calibrations HP DesignJet CP Series Printers C06. Printheads Check The purpose of this calibration is to check that the Nozzles of the Printheads are functioning correctly . Perform the Printheads Check calibration whenever:  Carriage is disassembled or replaced.  Banding is detected in prints.  Nozzles Out or Misdirected. [...]

Service Calibrations 5-15 HP DesignJet CP Series Printers D “C0606 Fail” - The Magenta and Y ellow Printheads have failed D “C0607 Fail” - The Cyan, Magenta and Y ellow Printheads have failed D “C0608 Fail” - The Black Printhead has failed. D “C0609 Fail” - The Cyan and Black Printheads have failed. D “C0610 Fail” - The Magenta [...]

5-16 Service Calibrations HP DesignJet CP Series Printers C07. Color Calib. (Only available in DesignJet 2500CP/3500CP printer) The purpose of this calibration is to determine a correction function to be applied in PostScript in order to match the color reproduction of a nominal Printer . This Calibration is necessary to improve color consistency b[...]

Service Calibrations 5-17 HP DesignJet CP Series Printers C08. Service Accuracy The purpose of this calibration is to calibrate the nominal advance of the media. This calibration is necessary to control the exact movement of the media in order to avoid print quality problems like banding. Perform the Service Accuracy calibration whenever:  Bandi[...]

5-18 Service Calibrations HP DesignJet CP Series Printers 7 When the media is loaded, the Printer will automatically begin to plot the pattern. 8 A “ Status / Printing ” message is displayed while plotting. 9 Remove the media when the Printer has finished plotting. 10 The “ Create pattern / Measure pattern ” message is displayed. 11 Press t[...]

Service Calibrations 5-19 HP DesignJet CP Series Printers C09. Maintenance The purpose of this calibration is to read and, if necessary , adjust the preventive maintenance counter , which counts the number of swaths. This Calibration must be used to reset the Maintenance counter to ZERO after the Preventive Maintenance Kit has been installed in ord[...]

5-20 Service Calibrations HP DesignJet CP Series Printers C10. Font T ype Set (Only available in DesignJet 2500CP/3500CP printer) YOU SHOULD ONL Y NEED TO SET THE FORNT TYPE IF YOU REQUIRE ASIAN FONTS, OTHER WISE IT SHOULD NEVER BE USED. The purpose of this calibration is to check and, if necessary , select a Font type. NOTE FOR HP DESIGNJETS 2500C[...]

Service Calibrations 5-21 HP DesignJet CP Series Printers 4 The message “Choose Character Set” will be displayed on the front-panel. Use the Up and Down Arrow keys to select the font type required and then press Enter . The font types available are:  24 (R) - Roman.  25 (J2) - Japanese (2 Moriswa Fonts).  27 (CS) - Chinese Simplified. [...]

6-1 HP DesignJet CP Series Printers 6 Image Qual i ty[...]

6-2 Image Quality HP DesignJet CP Series Printers Image Quality T roubleshooting Checklist When faced with an Image Quality problem, use the following checklist as a guide in troubleshooting the problem: 1 Problem reproduction D Reproduce the problem that the customer is seeing using their original settings. 2 Printer configuration: D Printhead Ser[...]

Print Quality 6-3 HP DesignJet CP Series Printers 6 Driver print quality configuration: T o clarify if the reason of the problem is related with the print mode defined with the Non-HP Driver try the following: D Print the same sample using the Non-HP driver and their normal media. D Print one of the internal demos or print the Image Quality Print ([...]

6-4 Image Quality HP DesignJet CP Series Printers Print Modes The Printers have a large number of print modes. A print mode specifies how to interpret and put on media a set of bitmap planes, each of which consists of a sequence of rows. Each mode corresponds to a unique combination of the following parameters:  Print resolution (300 dpi, 600 dp[...]

Print Quality 6-5 HP DesignJet CP Series Printers Image Quality Print Introduction Whenever a Print Quality problem appears, it is advisable to print the Image Quality Print to help diagnose the problem. The Image Quality Print will help you differentiate between possible printhead errors and other problems such as incorrect front-panel selection, [...]

6-6 Image Quality HP DesignJet CP Series Printers Image Quality Print[...]

Print Quality 6-7 HP DesignJet CP Series Printers Analyzing the Image Quality Print The Image Quality Print will contain five patterns as follows: 1 Print-head W arm Up (See below). 2 Image Quality T est (See Below). 3 Nozzle Print T est  page 6-13. 4 Color Alignment Quality T est  page 6-14. 5 Color V ariation T est  page 6-16. T est Patt[...]

6-8 Image Quality HP DesignJet CP Series Printers One of the most common problems that affects the overall image quality is ‘Banding’. Banding Problems Banding is when you see repetitive horizontal bands within the printed image (these may appear as light or dark bands). T est pattern 2 is printed with four primary colors; black, cyan, magenta [...]

Print Quality 6-9 HP DesignJet CP Series Printers Example A Banding Problem 1: Banding in cyan, blue and green columns only , but more evident in cyan than in blue and green columns. Problem Description: This is an indication that the cyan printhead may require servicing or could be damaged. Corrective Action: Refer to T est Pattern 3  page 6-13[...]

6-10 Image Quality HP DesignJet CP Series Printers Banding Problem 3: Banding in yellow , red and green columns only , but more evident in yellow than in red and green columns. Problem Description: This is an indication that the yellow printhead may require servicing or could be damaged. Corrective Action: Refer to T est Pattern 3  page 6-13 to [...]

Print Quality 6-1 1 HP DesignJet CP Series Printers Example B Banding Caused by Misalignment There are two types of misalignment; vertical and horizontal. Refer to T est Pattern 4 ' page 6-14 for further information. Misalignment between two primary colors when creating a secondary color can cause two different effects: D If there is horizonta[...]

6-12 Image Quality HP DesignJet CP Series Printers Banding Problem 6: Different colors visible in the spaces between some or all of the columns (depending on the color of the printhead that is misaligned) (see Example C). Problem Description: This is an indication of vertical misalignment. Corrective Action: Refer to T est Pattern 4  page 6-14 t[...]

Print Quality 6-13 HP DesignJet CP Series Printers T est Pattern 3: Nozzle Print T est Use this test purely to confirm an error highlighted in T est Pattern 2. Some of the printhead nozzle problems that you will see in T est Pattern 3 do not mean you will not get perfect image quality results. The printer has internal corrections that will hide man[...]

6-14 Image Quality HP DesignJet CP Series Printers Nozzles Problem 1: Some printhead nozzles, in any one color , are not printing. Nozzles Problem 2: Printhead nozzles are misdirected in any one color . Corrective Action: T ry the following steps: 1 From the Image Quality/ Printhead service / Printhead check Menu, set to Now to run the printhead ch[...]

Print Quality 6-15 HP DesignJet CP Series Printers Horizontal Misalignment V ertical Misalignment Correct Incorrect Incorrect Correct Example D Alignment Problem: Third color present/misalignment in either the boxes or circles of the test image (see Example D). Corrective Action: T ry the following steps: 1 Perform the Printhead Alignment Calibrati[...]

6-16 Image Quality HP DesignJet CP Series Printers Only replace one component at a time and check if the problem has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. T est Pattern 5: Color V ariation T est This test produces four boxes; black, blue, cyan and yellow . In each[...]

Print Quality 6-17 HP DesignJet CP Series Printers V ariation Problem: If the middle box shading is only visible below 90% it is an indication that the printhead is producing incorrect size ink drops (see Example F). Corrective Action: Select Color Calibration to Now .[...]

6-18 Image Quality HP DesignJet CP Series Printers No Printing Defects Found in the Image Quality Print If all the test patterns from the Image Quality Print are correct and you still experience print quality problems, here are some of the more likely causes to check:  The print mode used in your printer is incorrect (this is defined by the prin[...]

Print Quality 6-19 HP DesignJet CP Series Printers Print Quality Problems PQ Problem: Dark Streaks at edges of page (Icicles) Printheads Affected: Imaging Inks (Not UV resistant) Problem Description: At one or both edges of print, thin dark lines appear , which are a few millimeters thick at the base, and may extend several centimeters into the pri[...]

6-20 Image Quality HP DesignJet CP Series Printers 3 Band with sharp top edge, single or multiple colors missing ' printhead did not start printing correctly after refill. D Solution - Slight color variation is normal, particularly on glossy medias. The defect should not normally be visible beyond 0.5-1.0 meter viewing distance. If a more seve[...]

Print Quality 6-21 HP DesignJet CP Series Printers PQ Problem: Color spots in print Printheads Affected: All Problem Description: Small (usually 1-3 mm) dots of color showing up in unexpected places on the print. Dots often show more strike-through on coated paper than normal printing. Cause of Problem: Fiber on printhead directly over some nozzles[...]

6-22 Image Quality HP DesignJet CP Series Printers PQ Problem: Missing/ Light Blocks of color in a print Printheads Affected: All Problem Description: Small well defined areas of light color , 0.4 inches tall, with a 4mm half–colored region on either side. Corrective Action: Solution will be different depending on the type of problem: 1 Cover ope[...]

Print Quality 6-23 HP DesignJet CP Series Printers PQ Problem: Bleed into white areas on Glossy media (Chia) Printheads Affected: Imaging Inks (maybe UV Inks on non-recommended medias) Problem Description: 1-3 millimeter ring or edge of light coloring where white should be. Occurs worst on thin lines, and after white regions of a print. Cause of Pr[...]

6-24 Image Quality HP DesignJet CP Series Printers PQ Problem: Printer Not Detecting Out Of Ink Properly Printheads Affected: All Problem Description: 1 - Printer fails to stop printing when Printheads out of ink, wasting media, possibly for several plots. 2 - Printer reports out of ink as Printhead Failure message. Cause of Problem: Out of Ink is [...]

Print Quality 6-25 HP DesignJet CP Series Printers NOTES[...]

7-1 HP DesignJet CP Series Printers 7 Parts and D i agrams[...]

7-2 Parts and Diagrams HP DesignJet CP Series Printers Page 7-4 Page 7-10 Page 7-8 Page 7-30 Page 7-12 Right Hand Cover Assembly Left Hand Cover Assembly Printer Support Printer Rear Roll Cover Area Y -axis Assembly Page 7-18 Carriage Assembly Page 7-28 Refill Assembly Page 7-26 Page 7-32 Service Station Assembly HP DesignJet 2X00CP (Overview)[...]

Parts and Diagrams 7-3 HP DesignJet CP Series Printers Page 7-6 Printer Support Page 7-8 Right Hand Cover Assembly Page 7-30 Roll Cover Area Page 7-32 Service Station Assembly Page 7-10 Left Hand Cover Assembly Refill Assembly Page 7-26 Y -axis Assembly Page 7-18 Carriage Assembly Page 7-28 Page 7-14 Printer Rear Page 7-6 T ake-Up Reel HP DesignJet[...]

7-4 Parts and Diagrams HP DesignJet CP Series Printers Printer Support (HP DesignJet 2X00CP Only) Reference on Drawing HP Part Number Quantity Description 1 C4704-60095 1 Hardware Kit (Includes Screw Drivers) 2 C4704-60086 2 Foot Assembly 3 C4704-60075 2 Legs Assembly 4 C4704-60084 1 T ray Assembly 5 C4704-60077 1 X-axis Brace 6 C4704-40070 1 End C[...]

Parts and Diagrams 7-5 HP DesignJet CP Series Printers 2 3 4 6 8 2 3 7 5 1 1 1 1 1 1 1 1 11 9 10 12 13 Printer Support (HP DesignJet 2X00CPOnly)[...]

7-6 Parts and Diagrams HP DesignJet CP Series Printers Printer Support (HP DesignJet 3500CP Only) Reference on Drawing HP Part Number Quantity Description 1 C4704-60095 1 Hardware Kit (Includes Screw Drivers) 2 C4723-60086 2 Foot Assembly 3 C4704-60075 2 Legs Assembly 4 C4723-60084 1 T ray Assembly 5 C4723-60077 1 X-axis Brace 6 C4723-60144 1 T ake[...]

Parts and Diagrams 7-7 HP DesignJet CP Series Printers 2 2 1 3 3 4 5 10 9 8 7 6 Printer Support (HP DesignJet 3X00CP Only)[...]

7-8 Parts and Diagrams HP DesignJet CP Series Printers Right Hand Cover Area Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0515-2337 0515-2337 5 Screw (T -15) 2 0624-0771 0624-0771 3 Screw (T -15) 3 C4704-601 13 C4704-601 13 1 Right Hand T rim Assembly 4 C4704-60091 C4723-601 15 1 Right Hand Cover Asse[...]

Parts and Diagrams 7-9 HP DesignJet CP Series Printers 1 1 1 2 2 2 3 4 5 8 9 6 7 Right Hand Cover Area[...]

7-10 Parts and Diagrams HP DesignJet CP Series Printers Left Hand Cover Area Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0515-2337 0515-2337 3 Screw (T -15) 2 0624-0771 0624-0771 4 Screw (T -15) 3 0515-1743 0515-1743 2 Screw (T -15) 4 C4723-601 1 1 C4723-601 1 1 1 Left Hand T rim Assembly 5 C4704-600[...]

Parts and Diagrams 7-1 1 HP DesignJet CP Series Printers 1 1 1 2 2 2 3 4 5 6 Left Hand Cover Area[...]

7-12 Parts and Diagrams HP DesignJet CP Series Printers Printer Rear (HP DesignJet 2X00CP Only) Reference on Drawing HP Part Number Quantity Description 1 C4704-40058 1 Back Cover Right 2 C4704-40057 1 Back Cover Left 3 0515-2248 8 Screw (T -20) 4 C4704-00021 1 T op Cover 5 0515-2246 4 Screw (T -10) 6 C4704-60322 1 Fir mwar e and Pos tSc ript U pgr[...]

Parts and Diagrams 7-13 HP DesignJet CP Series Printers 1 2 3 3 5 6 8 9 11 12 11 13 14 17 15 16 18 3 10 4 7 Printer Rear (HP DesignJet 2X00CP Only)[...]

7-14 Parts and Diagrams HP DesignJet CP Series Printers Printer Rear (HP DesignJet 3X00CP Only) Reference on Drawing HP Part Number Quantity Description 1 C4704-40058 1 Back Cover Right 2 C4704-40057 1 Back Cover Left 3 0515-2248 8 Screw (T -20) 4 C4723-6001 1 1 T op Cover 5 0515-2246 4 Screw (T -10) 6 C4704-60322 1 Firmware and PostScript Upgrade [...]

Parts and Diagrams 7-15 HP DesignJet CP Series Printers 1 2 3 3 3 4 5 6 8 9 10 11 11 12 13 14 15 16 17 18 22 21 19 20 Printer Rear (HP DesignJets 3X00CP Only)[...]

7-16 Parts and Diagrams HP DesignJet CP Series Printers Electronics Module (Internal) Reference HP Part Number Quantity Description on Drawing 1 0515-2282 8 Screw (T -20) 2 C4704-60022 1 Hard Disk Data Cable 3 C4704-60021 1 Hard Disk Power Cable 4 C4724-60021 1 Hard Disk Drive (New) C4724-69021 1 Ha rd D i sk D ri ve ( Re pa i red) 5 C4704-60056 1 [...]

Parts and Diagrams 7-17 HP DesignJet CP Series Printers 1 2 3 4 5 7 6 Electronics Module (Internal)[...]

7-18 Parts and Diagrams HP DesignJet CP Series Printers Y -axis Assembly Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0624-0704 0624-0704 1 Screw (T -15) 2 C4704-60224 C4723-60232 1 Encoder Strip Assembly 3 – – 1 W edge Clip 4 – – 1 Y -axis T ensioner Spring 5 C4704-60020 C4704-60020 1 Pulley [...]

Parts and Diagrams 7-19 HP DesignJet CP Series Printers 1 3 4 6 5 2 7 8 Y -axis Assembly[...]

7-20 Parts and Diagrams HP DesignJet CP Series Printers Y -axis Assembly (continued) Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0515-2248 0515-2248 2 Screw (T -20) 2 0535-0031 0535-0031 2 Nut 3 3050-0026 3050-0026 2 W asher 4 C4704-00016 C4704-00016 1 Encoder Grounding 5 C4699-00016 C4699-00016 1 En[...]

Parts and Diagrams 7-21 HP DesignJet CP Series Printers 1 1 2 3 4 5 6 7 8 9 Y -axis Assembly (continued)[...]

7-22 Parts and Diagrams HP DesignJet CP Series Printers Y -axis Assembly (continued) Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0624-0771 0624-0771 2 Screw (T -15) 2 0515-2248 0515-2248 3 Screw (T -20) 3 2190-0760 2190-0760 3 W asher 4 1400-0577 1400-0577 2 Cable Tie 5 C4704-00005 C4704-00005 1 Y -a[...]

Parts and Diagrams 7-23 HP DesignJet CP Series Printers 1 2 3 5 6 7 4 4 2 2 8 Y -Axis Assembly (continued)[...]

7-24 Parts and Diagrams HP DesignJet CP Series Printers Elevator Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP) Reference on Drawing HP Part Number Quantity Description 1 0515-1743 1 Screw (T -20) 2 0515-2521 3 Screw (T -20) 3 C4704-60033 1 Elevator Assembly[...]

Parts and Diagrams 7-25 HP DesignJet CP Series Printers 1 2 3 Elevator Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP)[...]

7-26 Parts and Diagrams HP DesignJet CP Series Printers Refill Assembly Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0515-2248 0515-2248 4 Screw (T -20) 2 C4723-60249 C4723-60249 1 Refill Assembly (Includes Item 3) - C4723-60238 C4723-60238 1 Adjustment kit 3 C4704-60058 C4704-60058 1 Left Hand Cover [...]

Parts and Diagrams 7-27 HP DesignJet CP Series Printers 1 2 1 3 Refill Assembly[...]

7-28 Parts and Diagrams HP DesignJet CP Series Printers Carriage Assembly Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 C4704-60015 C4723-60237 1 T railing Cable 2 C4704-40085 C4704-40085 1 T railing Cable Carriage Clamp 3 - - 1 Line Sensor (Included with Item 8) 4 C1633-80014 C1633-80014 1 Carriage Sp[...]

Parts and Diagrams 7-29 HP DesignJet CP Series Printers 1 2 6 4 5 8 7 3 Carriage Assembly[...]

7-30 Parts and Diagrams HP DesignJet CP Series Printers Roll Cover Area Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 C3196-60163 C4704-60316 C4704-60317 C4723-60241 – 1 Spindle Assembly (includes item 9) Spindle Assembly with Big Skew Guides Spindle Assembly with Small Skew Guides (*See Note Below) [...]

Parts and Diagrams 7-31 HP DesignJet CP Series Printers 1 5 3 6 2 2 3 4 6 9 7 8 Roll Cover Area[...]

7-32 Parts and Diagrams HP DesignJet CP Series Printers Service Station Assembly Area (Applicable to HP DesignJets 2X00CP and 3X00CP) Reference on Drawing HP Part Number Quantity Description 1 C4704-60024 1 Service Station Interconnect Cable 2 0515-2521 3 Screw (T -20) 3 0515-2248 1 Screw (T -20) 4 C4723-60267 1 Service Station Assembly (Includes I[...]

Parts and Diagrams 7-33 HP DesignJet CP Series Printers 1 2 2 3 4 5 3 3 6 7 Service Station Assembly Area (Applicable to HP DesignJets 2X00CP and 3X00CP)[...]

7-34 Parts and Diagrams HP DesignJet CP Series Printers X-axis Motor Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP) Reference on Drawing HP Part Number Quantity Description 1 0515-0375 2 Screws (T -10) 2 0515-2248 3 Screws (T -20) 3 C4723-60231 1 X-axis Motor Assembly - 6040-0664 A/R Silicon Grease[...]

Parts and Diagrams 7-35 HP DesignJet CP Series Printers 1 2 2 3 X-axis Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP)[...]

7-36 Parts and Diagrams HP DesignJet CP Series Printers Drive Roller Area (HP DesignJet 2X00CP Only) Reference on Drawing HP Part Number Quantity Description 1 0515-2248 2 Screws (T -20) 2 C4704-40026 1 Roller Support Bracket 3 C2847-20017 1 Shoulder Screw 4 C1633-40019 1 Cluster Gear 5 - 1 Retaining Clip 6 C4705-60089 1 Clutch (Includes Items 5 an[...]

Parts and Diagrams 7-37 HP DesignJet CP Series Printers 1 2 3 4 5 6 7 8 9 10 11 12 13 8 14 15 15 Drive Roller Area (HP DesignJet 2X00CP Only)[...]

7-38 Parts and Diagrams HP DesignJet CP Series Printers Drive Roller Area (HP DesignJet 3X00CP Only) Reference on Drawing HP Part Number Quantity Description 1 0515-2248 2 Screws (T -20) 2 C4704-40026 1 Roller Support Bracket 3 C2847-20017 1 Shoulder Screw 4 C1633-40019 1 Cluster Gear 5 - 1 Retaining Clip 6 C4705-60089 1 Clutch (Includes Items 5 an[...]

Parts and Diagrams 7-39 HP DesignJet CP Series Printers 1 2 3 4 5 6 7 8 9 8 9 12 13 14 10 11 15 15 Drive Roller Area (HP DesignJet 3X00CP Only)[...]

7-40 Parts and Diagrams HP DesignJet CP Series Printers Entry Platen Area Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 C4704-60226 C4723-60233 1 Bail Assembly 2 C4704-60143 C4704-60143 2 Big Star Wheel Assembly 3 C4699-60045 C4699-60045 1 1/19 Star Wheel Assembly 4 0515-2337 0515-2337 7 Screws (T -15)[...]

Parts and Diagrams 7-41 HP DesignJet CP Series Printers 8 4 2 1 3 9 5 6 7 Entry Platen Area[...]

7-42 Parts and Diagrams HP DesignJet CP Series Printers Pincharm Assembly Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0515-2200 0515-2200 2 Screw (T -10) 2 C4704-60052 C4704-60052 1 Pincharm Sensor 3 0515-2815 0515-2815 1 Screw (T -9) 4 C3190-60149 C3190-40053 2 Cam Journal 5 0535-0152 0535-0152 2 Nu[...]

Parts and Diagrams 7-43 HP DesignJet CP Series Printers 1 2 3 4 6 7 8 10 3 4 9 11 5 5 Pincharm Assembly[...]

7-44 Parts and Diagrams HP DesignJet CP Series Printers Refill Interconnect PCA and Cutter Assembly Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0515-1743 0515-1743 2 Screw (T -20) 2 C4704-60009 C4704-60009 1 Refill Interconnect PCA 3 0515-2200 0515-2200 2 Screw (T -10) 4 C4704-60040 C4723-60040 1 Bai[...]

Parts and Diagrams 7-45 HP DesignJet CP Series Printers 1 2 3 4 5 (HP DesignJets 2X00CP 6 with 5 (HP DesignJets 3X00CP and Serial Number Format ESA and ESB ONL Y) HP DesignJets 2X00CP with Serial Number Format ESC) Refill Interconnect PCA and Cutter Assembly[...]

7-46 Parts and Diagrams HP DesignJet CP Series Printers Media Button (HP DesignJet 3X00CP Only) Reference on Drawing HP Part Number Quantity Description 1 C4723-00003 1 Media Guide 2 0515-2282 2 Screw 3 C4723-60017 1 Media Switch Assembly[...]

Parts and Diagrams 7-47 HP DesignJet CP Series Printers 1 2 3 Media Button (HP DesignJet 3X00CP Only)[...]

7-48 Parts and Diagrams HP DesignJet CP Series Printers Fiery RIP Box (HP DesignJet 2800CP and 3800CP Only) Reference on Drawing HP Part Number Quantity Description 1 C6084-69001 C6084–69002 1 Fiery X2-CP Roman Fiery X2-CP Kanji 2 C2951A 1 Parallel Cable (A) 3 C2946A 1 Printer Interface Cable (B)[...]

Parts and Diagrams 7-49 HP DesignJet CP Series Printers 1 3 2 SCSI Interface Port Parallel Port (A) AUI Port RJ45 Port Not Used Printer Interface Port (B) Not Used Power Connector Power Switch Fiery RIP Box (HP DesignJet 2800CP and 3800CP Only)[...]

7-50 Parts and Diagrams HP DesignJet CP Series Printers Compatible Documentation HP Part Number Description C4704-9001 1 English User Guide (HP DesignJet 2500CP) C4704-90015 French User Guide (HP DesignJet 2500CP) C4704-90017 Italian User Guide (HP DesignJet 2500CP) C4704-90014 German User Guide (HP DesignJet 2500CP) C4704-90016 Spanish User Guide [...]

Parts and Diagrams 7-51 HP DesignJet CP Series Printers Compatible Documentation (continued) HP Part Number Description C4703-90069 Portuguese User Guide (HP DesignJet 2000CP) C4703-90062 Korean User Guide (HP DesignJet 2000CP) C4703-90063 T aiwanese User Guide (HP DesignJet 2000CP) C4703-90068 Japanese User Guide (HP DesignJet 2000CP) C4703-90070 [...]

7-52 Parts and Diagrams HP DesignJet CP Series Printers Compatible Documentation (continued) HP Part Number Description C4704-90051 English Software Application Notes (graphics packages) (HP DesignJet 2500CP/2000CP) C4704-90055 French Software Application Notes (graphics packages) (HP DesignJet 2500CP/2000CP) C4704-90054 German Software Application[...]

Parts and Diagrams 7-53 HP DesignJet CP Series Printers Front Panel Overlays (HP DesignJets 2X00CP Only) HP Part Number Description C4704-60101 English Front Panel Overlay C4704-60105 French Front Panel Overlay C4704-60107 Italian Front Panel Overlay C4704-60104 German Front Panel Overlay C4704-60106 Spanish Front Panel Overlay C4704-60109 Portugue[...]

7-54 Parts and Diagrams HP DesignJet CP Series Printers Interface Cables Computer Interface HP Part Number Cable Length Description Serial (RS 422) Interface (Apple Macin- tosh Plus SE II Series Classic LC fami- ly Quadra family PowerBook PowerMac) 92215S (see note) 1.5m (4.9ft) 8-pin male mini-DIN Parallel Bi-tronics/Centronics Interface C2951A 3.[...]

8-1 HP DesignJet CP Series Printers 8 Removal and Installation[...]

8-2 Removal and Installation HP DesignJet CP Series Printers   Safety Precautions 8Ć4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrostatic Discharge (ESD) Precautions 8Ć4 . . . . . . . . . . . . . . . . . . . . . R equired T ools 8Ć5 . . . . [...]

Removal and Installation 8-3 HP DesignJet CP Series Printers Starguard Assembly 8Ć60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bail Stepper Motor 8Ć62 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R efill Interconnect PCA 8Ć64 . . . . . . . . . . . . . . . . . . . . . . [...]

8-4 Removal and Installation HP DesignJet CP Series Printers Safety Precautions (Safety symbols  Immediately after the table of contents.) Review W ARNING and CAUTION symbols and instructions before you service the plotters. Follow these warnings and cautions for your protection and to avoid damaging the plotter . Serious shock hazard leading to[...]

Removal and Installation 8-5 HP DesignJet CP Series Printers Required T ools The following tools are required to remove and install the printer . T8 T9 T10 T20 T15 T25 3/16 inch 5.5 mm and Long T orx screwdriver with the indicated attachments. Pozidrive PZ1 screwdriver . Small flat-blade screwdriver . Nut driver with the indicated attachments.[...]

8-6 Removal and Installation HP DesignJet CP Series Printers Electronics Module Refer to figure 1A ' page 8-9 Removal 1. This step is ONL Y to be performed if the electronics module is being REPLACED by a new electronics module . Otherwise go straight to step 2. 1. Enter Service Mode. 2. Enter Service Calibrations and go to C09 Maintenance. Re[...]

Removal and Installation 8-7 HP DesignJet CP Series Printers 7. Carefully remove the whole electronics module (item 13) by sliding it up and to the right. Installation Note: W orking from the rear of the printer . 1. Ensuring there are no cables trapped between the printer and the electronics module, install the electronics module onto the two rema[...]

8-8 Removal and Installation HP DesignJet CP Series Printers 3. X-encoder cable in J1 4. Service station cable in J1 1 5. Refill station cable in J4 6. Media sensor cable in J6 7. Pinch wheel sensor cable in J8 8. X-motor cable in J7 9. T railing cable in J3 , J5 and J10 7. Install the left and right hand back covers (items 7 and 8). 8. Connect the[...]

Removal and Installation 8-9 HP DesignJet CP Series Printers 3 5 7 8 9 1 2 12 6 12 13 10 11 11 4 Figure 1A: Electronics Module[...]

8-10 Removal and Installation HP DesignJet CP Series Printers Additional Rear Cover (Only applicable to HP DesignJets 3500CP and 3000CP) Refer to figure 1B  page 8-1 1 Removal 1. Remove the central and right hand back covers (items 1 and 2) by releasing them from holding clips. 2. Remove the eight T -20 screws (item 3) which secure the top cover[...]

Removal and Installation 8-1 1 HP DesignJet CP Series Printers 3 1 5 4 2 6 Figure 1B: Additional Rear Cover (Only Applicable to HP DesignJets 3500CP/3000CP)[...]

8-12 Removal and Installation HP DesignJet CP Series Printers Hard Disk Drive, Power Switch Cable THE HARD DISK DRIVE IS ONL Y APPLICABLE FOR THE HP DESIGNJET 2500CP/3500CP PRINTER. Refer to figure 2  page 8-14 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. W indow and T op Cover [...]

Removal and Installation 8-13 HP DesignJet CP Series Printers Installation 1. Pull the power switch cable through the hole in the electronics module, then push the rocker switch (item 1 1) into the hole securing it with retaining clips. 2. Connect the power switch cable (item 10) to position J2 on the power PCA. 3. Connect the hard disk power cable[...]

8-14 Removal and Installation HP DesignJet CP Series Printers 1 2 3 4 5 6 7 8 9 10 11 Figure 2: Hard Disk Drive[...]

8-15 R emoval and Installation HP DesignJet CP Series Printers W indow and T op Cover Refer to figures 3 and 4  page 8-16 and 8-17 Removal    Switch off the printer and remove the power cord. 1. Remove two T -15 screws (item 1 on figures 3 & 4) securing the top cover to the left and right hand covers. 2. Loosen the sc[...]

8-16 Removal and Installation HP DesignJet CP Series Printers 1 2 4 2 2 Figure 3: T op Cover[...]

Removal and Installation 8-17 HP DesignJet CP Series Printers 3 1 Figure 4: W indow[...]

8-18 Removal and Installation HP DesignJet CP Series Printers Left Hand Cover and Left Hand T rim Assembly Refer to figure 5  page 8-20 Removal 1. Remove the ink delivery system (Refer to the User Guide).    Switch off the printer and remove the power cord. 2. Remove the following: 1. W indow and T op Cover  page 8-15.[...]

Removal and Installation 8-19 HP DesignJet CP Series Printers Installation 1. Open the door on the left hand cover (item 1). 2. Ensuring the cover sensor cable (item 5) is not trapped, install the left hand cover (item 7) into the correct position on the chassis. 3. Install three T -15 screws (item 6), securing the left hand cover to the left hand [...]

8-20 Removal and Installation HP DesignJet CP Series Printers 5 2 3 6 1 4 3 6 7 Figure 5: Left Hand Cover[...]

Removal and Installation 8-21 HP DesignJet CP Series Printers Right Hand Cover and Right Hand T rim Assembly Refer to figure 6  page 8-23 Removal 1. Remove the ink delivery system (Refer to the User Guide).    Switch off the printer and remove the power cable. 2. Remove the left hand back cover . 3. Disconnect the front p[...]

8-22 Removal and Installation HP DesignJet CP Series Printers Installation Note 1: Ensure the front panel cable and the stand-by button cables are secured by the cable clamps on the inside of the cover . Note 2: At the rear of the right hand side chassis is a hole for the cables to go through. If the cables are not through this hole the cover canno[...]

Removal and Installation 8-23 HP DesignJet CP Series Printers 4 1 3 6 6 7 2 5 Figure 6: Right Hand Cover[...]

8-24 Removal and Installation HP DesignJet CP Series Printers Front Panel and Stand-by Button Refer to figure 7  page 8-25 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. W indow and T op Cover  page 8-15. 2. Right Hand Cover  page 8-21. 2. Remove the stand-by button cable an[...]

Removal and Installation 8-25 HP DesignJet CP Series Printers 1 2 4 5 3 Figure 7: Front Panel and Stand-by Button[...]

8-26 Removal and Installation HP DesignJet CP Series Printers Service Station Assembly and Service Station Flag Refer to figure 8  page 8-28 Removal of the Service Station Assembly 1. Remove the ink delivery system (Refer to the User Guide).    Switch off the printer and remove the power cord. 2. Remove the following 1. W[...]

Removal and Installation 8-27 HP DesignJet CP Series Printers Installation of the Service Station Assembly 1. Release any cable clamps that may be wrapped around the service station to protect it while in transportation. Note: On the service station assembly there are two locating pins, these will help you to align the service station assembly to t[...]

8-28 Removal and Installation HP DesignJet CP Series Printers 1 2 3 4 5 7 6 8 9 Interconnect PCA 10 Figure 8: Service Station Assembly[...]

8-29 Removal and Installation HP DesignJet CP Series Printers Primer Assembly (Only Applicable to HP DesignJets 2500CP/2000CP) NOTE FOR HP DESIGNJETS 3500CP/3000CP: IF THE PRIMER ASSEMBL Y F AILS, YOU MUST REPLACE THE COMPLETE SER VICE ST A TION. Refer to figure 9  page 8-31 Removal    Switch off the printer and remove th[...]

8-30 Removal and Installation HP DesignJet CP Series Printers Installation 1. Install the primer assembly (item 3) into the correct position in the service station assembly (item 4), making sure no cables are trapped between the two assemblies. 2. Install three T -15 screws (item 2) securing the primer to the service station assembly . 3. Connect t[...]

Removal and Installation 8-31 HP DesignJet CP Series Printers 2 1 3 4 Figure 9: Primer Assembly (Only Applicable to HP DesignJets 2500CP/2000CP)[...]

8-32 Removal and Installation HP DesignJet CP Series Printers Encoder Strip Refer to figures 10 and 1 1  pages 8-34 and 8-35 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. W indow and T op Cover  page 8-15. 2. Right Hand Cover  page 8-21. 3. Left Hand Cover  page 8-18. ?[...]

Removal and Installation 8-33 HP DesignJet CP Series Printers Installation   Care should be taken while performing the following procedure, the encoder strip (item 6) has sharp edges and could cause injury . Caution: T o prevent damage to the encoder strip, hold it at the ends only . Caution: When installing the encoder strip e[...]

8-34 Removal and Installation HP DesignJet CP Series Printers 2 3 9 10 11 2 4 11 12 7 1 Figure 10: Encoder Strip[...]

Removal and Installation 8-35 HP DesignJet CP Series Printers 5 6 7 8 Figure 1 1: Encoder Strip[...]

8-36 Removal and Installation HP DesignJet CP Series Printers T railing Cable Refer to figure 12  page 8-38 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. Electronics Module  page 8-6. 2. W indow and T op Cover  page 8-15 3. Right Hand Cover  page 8-21 2. Manually slide t[...]

Removal and Installation 8-37 HP DesignJet CP Series Printers Installation 1. Connect the trailing cable into the three connectors on the carriage PCA. 2. Install the trailing cable (item 1) onto the trailing cable carriage clamp (item 2). Align the printed red line on the trailing cable as shown. 3. Install the trailing cable into the trailing cab[...]

8-38 Removal and Installation HP DesignJet CP Series Printers Align red 1 2 line as shown 3 4 5 6 7 Figure 12: T railing Cable[...]

Removal and Installation 8-39 HP DesignJet CP Series Printers Y -Axis Belt Refer to figure 13  page 8-41 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. W indow and T op Cover  page 8-15. 2. Right Hand Cover  page 8-21. 3. Left Hand Cover  page 8-18.   ?[...]

8-40 Removal and Installation HP DesignJet CP Series Printers Installation 1. Install the Y -axis belt (item 3) onto the carriage assembly making sure the belt is in between the two slider rods (see figure 14, item 5). 2. Install the carriage assembly  page 8-42 Note: Make sure the Y -axis belt is not twisted. 3. Install the Y -axis belt (item 3[...]

Removal and Installation 8-41 HP DesignJet CP Series Printers 1 3 5 6 2 Right Side (from the rear) Left Side (from the rear) 4 Figure 13: Y -Axis Belt[...]

8-42 Removal and Installation HP DesignJet CP Series Printers Carriage Assembly Refer to figure 14  page 8-44 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. Left Hand Cover  page 8-18. 2. W indow and T op Cover  page 8-15. 3. Right Hand Cover  page 8-21. 4. Service Statio[...]

Removal and Installation 8-43 HP DesignJet CP Series Printers Installation 1. Lubricate the slider rod with a small amount of oil. 2. Install Y -axis belt (item 5) onto the carriage assembly . Caution: The rear bushing (item 2) on the carriage assembly is tensioned with a spring (item 3). When installing the carriage assembly , hold the rear bushin[...]

8-44 Removal and Installation HP DesignJet CP Series Printers 1 2 3 4 5 Figure 14: Carriage Assembly[...]

8-45 Removal and Installation HP DesignJet CP Series Printers Y -Axis Motor Assembly Refer to figure 16  page 8-47 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. W indow and T op Cover  page 8-15. 2. Right Hand Cover  page 8-21. 3. Left Hand Cover  page 8-18. 4. Encoder S[...]

8-46 Removal and Installation HP DesignJet CP Series Printers Installation 1. Install the T -20 screw (item 4) securing the Y -axis motor assembly (item 6) to the front slider rod. 2. Connect the Y -axis motor cable (item 5) to the position J2 Y MOTOR on the refill interconnect PCA (item 7), then install the cable into a retaining clip on the side [...]

Removal and Installation 8-47 HP DesignJet CP Series Printers 1 4 5 6 2 3 3 7 Figure 16: Y -Axis Motor Assembly[...]

8-48 Removal and Installation HP DesignJet CP Series Printers Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) Refer to figure 17A  page 8-49 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. Right Hand Cover  page 8-21. 2. Remove the window . 3. Move the Carri[...]

Removal and Installation 8-49 HP DesignJet CP Series Printers 1 2 2 3 4 Figure 17A: Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP)[...]

8-50 Removal and Installation HP DesignJet CP Series Printers Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) Refer to figure 17B  page 8-51 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. Right Hand Cover  page 8-21. 2. Move the Carriage Assembly to the rig[...]

Removal and Installation 8-51 HP DesignJet CP Series Printers 1 2 2 3 Figure 17B: Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP)[...]

8-52 Removal and Installation HP DesignJet CP Series Printers Elevator Assembly Refer to figure 18  page 8-54 Removal    Switch off the printer and remove the power cord. 1. Remove the ink delivery system (Refer to the User Guide). 2. Remove the following: 1. W indow and T op Cover  page 8-15. 2. Left Hand Cover  pa[...]

Removal and Installation 8-53 HP DesignJet CP Series Printers Installation Note: At the same time as performing step one, install loose cables into the cable clamp, which is located on the left hand side chassis. 1. Install the elevator assembly onto the three loosened T -20 screws (item 2). T ighten the three screws. 2. Install the T -20 screw (it[...]

8-54 Removal and Installation HP DesignJet CP Series Printers 1 2 2 3 Figure 18: Elevator Assembly[...]

8-55 R emoval and Installation HP DesignJet CP Series Printers Refill Assembly Refer to figure 19  page 8-57 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. W indow and T op Cover page  8-15. 2. Left Hand Cover  page 8-18. 2. Disconnect the following cables from the refill in[...]

8-56 Removal and Installation HP DesignJet CP Series Printers Installation 1. Install the refill assembly (item 7) in the correct position between the Y -axis bracket (item 6) and the left hand side chassis. 2. Install the refill assembly onto the three T -15 screws (item 4) and secure the refill assembly to the left hand side chassis. 3. Install t[...]

Removal and Installation 8-57 HP DesignJet CP Series Printers 2 3 4 1 5 6 7 4 8 2 Figure 19: Refill Assembly[...]

8-58 Removal and Installation HP DesignJet CP Series Printers Bail Assembly and Star Wheel Assemblies Refer to figure 20  page 8-59 Removal 1. Open the window . 2. Manually move the carriage assembly to the left side of the printer . 3. Lifting up the bail assembly (item 1), push both the plastic arms at the end of the bail assembly together . T[...]

Removal and Installation 8-59 HP DesignJet CP Series Printers 1 2 Figure 20: Bail Assembly[...]

8-60 Removal and Installation HP DesignJet CP Series Printers Starguard Assembly Refer to figure 21  page 8-61    Switch off the printer and remove the power cord. Removal 1. Remove the following: 1. W indow and T op Cover  page 8-15. 2. Left Hand Cover  page 8-18. 3. Right Hand Cover  page 8-21. 4. Refill Assemb[...]

Removal and Installation 8-61 HP DesignJet CP Series Printers 1 2 Figure 21: Starguard Assembly[...]

8-62 Removal and Installation HP DesignJet CP Series Printers Bail Stepper Motor Refer to figure 22  page 8-63 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. Left Hand Cover  page 8-18. 2. Bail Arm Assembly  page 8-58 2. Remove the top half of the elevator assembly by releas[...]

Removal and Installation 8-63 HP DesignJet CP Series Printers 1 4 3 2 5 Figure 22: Bail Stepper Motor[...]

8-64 Removal and Installation HP DesignJet CP Series Printers Refill Interconnect PCA Refer to figure 23  page 8-65 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. Left Hand Cover assembly  page 8-18. 2. Remove the top half of the elevator assembly by releasing it from two retai[...]

Removal and Installation 8-65 HP DesignJet CP Series Printers 2 1 3 4 3 Figure 23: Refill Interconnect PCA[...]

8-66 Removal and Installation HP DesignJet CP Series Printers X-Axis Assembly Refer to figure 24  page 8-68 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. Right Hand Cover  page 8-21. 2. W indow and T op Cover  page 8-15. 3. Service Station Assembly  page 8-26 . 4. Left H[...]

Removal and Installation 8-67 HP DesignJet CP Series Printers Installation 1. Install the X-axis assembly (item 6) in the correct position on the right hand side chassis, 2. While pushing down the X-axis assembly against the right hand side chassis, install three T -20 screws (item 5) securing the X-axis assembly to the right hand side chassis. 3. [...]

8-68 Removal and Installation HP DesignJet CP Series Printers 1 2 4 3 5 6 7 Figure 24: X-Axis Assembly[...]

Removal and Installation 8-69 HP DesignJet CP Series Printers Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 2500CP and 2000CP) Refer to figure 25A  page 8-71    Switch off the printer and remove the power cord. 1. Remove the following: 1. W indow and T op Cover  page 8-15. 2. Left Hand Cover [...]

8-70 Removal and Installation HP DesignJet CP Series Printers Installation of the drive roller Note: Make sure all the pincharm assemblies (item 1 1) are in the correct position before performing the next step. 1. Install the drive roller (item 10). Make sure the bearings at either end of the drive roller are installed into the correct position in [...]

Removal and Installation 8-71 HP DesignJet CP Series Printers 1 2 4 3 5 6 7 8 8 9 10 11 13 12 Figure 25A: Overdrive Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP)[...]

8-72 Removal and Installation HP DesignJet CP Series Printers Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP) Refer to figure 25B  page 8-75    Switch off the printer and remove the power cord. 1. Remove the following: 1. W indow and T op Cover  page 8-15. 2. Left Hand Cover [...]

Removal and Installation 8-73 HP DesignJet CP Series Printers 2. Remove the shoulder screw (item 6) securing the cluster gear (item 7) to the left hand side chassis. 3. Move the pinch-arm lever to the up position. 4. Remove the drive roller (item 1 1) by holding the ends and lifting out. Installation of the drive roller Note: Make sure all the pinc[...]

8-74 Removal and Installation HP DesignJet CP Series Printers 7. Install the top half of the elevator assembly by securing it to two retaining clips at the back and push down and to the right. 8. Install the following: 1. Cutter Assembly  page 8-50 2. Bail Arm Assembly  page 8-58 IF YOU ARE INST ALLING A NEW OVERDRIVE ASSEMBL Y , YOU MUST INS[...]

Removal and Installation 8-75 HP DesignJet CP Series Printers 1 2 6 7 3 4 5 10 8 10 8 12 9 11 13 13 Media Button Cable Figure 25B: Overdrive Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP)[...]

8-76 Removal and Installation HP DesignJet CP Series Printers Media Button Cable Interconnect PCA Make sure that the Media Button Cable is Routed as shown Figure 25C: Media Button Cable Routing (Only Applicable to HP DesignJets 3500CP and 3000CP)[...]

Removal and Installation 8-77 HP DesignJet CP Series Printers Media Button (HP DesignJets 3500CP and 3000CP Only) Overdrive Shim (Item 1) Linear Blade (Item 2) Bail Assembly Cutter Assembly Shim (Item 4) z 3mm Minimum ! Screw (Item 3) Figure 25D: Overdrive Shims (Only Applicable to HP DesignJets 3500CP and 3000CP) Overdrive Shim (Item 1) Linear Bla[...]

8-78 R emoval and Installation HP DesignJet CP Series Printers Entry Platen Refer to figure 26  page 8-80 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. W indow and T op Cover  page 8-15. 2. Left Hand Cover  page 8-18. 3. Right Hand Cover  page 8-21. 2. Carefully disconne[...]

Removal and Installation 8-79 HP DesignJet CP Series Printers Installation 1. Carefully push the media sensor assembly (item 1) onto the retaining pin located underneath the entry platen.   Care should be taken while performing the following procedure, the entry platen has sharp edges and could cause injury . Note: On the insid[...]

8-80 Removal and Installation HP DesignJet CP Series Printers 1 2 3 4 5 Figure 26: Entry Platen[...]

Removal and Installation 8-81 HP DesignJet CP Series Printers Roll Cover and Roll Feed Assemblies Refer to figure 27  page 8-83 Removal    Switch off the printer and remove the power cord. 1. Remove the following: 1. W indow and T op Cover  page 8-15. 2. Left Hand Cover  page 8-18. 3. Right Hand Cover  page 8-21.[...]

8-82 Removal and Installation HP DesignJet CP Series Printers Installation 1. Install the three T -20 screws (item 6) securing the left hand roll feed assembly to the left hand side chassis. 2. Install the three T -20 screws (item 7) securing the right hand roll feed assembly to the right hand side chassis. 3. Install the roll cover (item 4) into t[...]

Removal and Installation 8-83 HP DesignJet CP Series Printers 1 5 3 6 2 2 3 4 7 Figure 27: Roll Cover Assemblies[...]

8-84 Removal and Installation HP DesignJet CP Series Printers Pincharm Assemblies, Pincharm Shaft and Pincharm Sensor Refer to figure 28  page 8-86 Removal of the pincharm sensor    Switch off the printer and remove the power cord. 1. Remove the following: 1. Right Hand Cover  page 8-21. 2. Service Station Assembly [...]

Removal and Installation 8-85 HP DesignJet CP Series Printers Installation of the pincharm sensor . 1. Install the pincharm sensor into the correct position and secure with two T -10 screws (item 1). 2. Install the pincharm sensor cable into the cable clamp (item 2) secured to the left hand side chassis. 3. Connect the pincharm sensor cable to the [...]

8-86 Removal and Installation HP DesignJet CP Series Printers 1 2 7 3 4 6 8 5 9 Figure 28: Pincharm Assemblies[...]

Removal and Installation 8-87 HP DesignJet CP Series Printers Interconnect Cables Refer to figure 29  page 8-89    Switch off the printer and remove the power cord. Removal of the refill interconnect cable. 1. T o remove the following: 1. Electronics Module  page 8-6. 2. Left Hand Cover  page 8-18. 3. Right Hand Cov[...]

8-88 Removal and Installation HP DesignJet CP Series Printers Installation of the service station interconnect cable 1. Connect the service station interconnect cable to the service station interconnect PCA located underneath the service station assembly . 2. Connect the service station interconnect cable to the electronics module in position J1 1 [...]

Removal and Installation 8-89 HP DesignJet CP Series Printers 1 2 3 4 5 Figure 29: Interconnect Cables[...]

8-90 Removal and Installation HP DesignJet CP Series Printers Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) Refer to figure 30  page 8-91 Removal    Switch off the printer and remove the power cord. 1. Remove the Media Guide (item 1) from the Overdrive Assembly by unclipping it from underneath. 2. Remo[...]

Removal and Installation 8-91 HP DesignJet CP Series Printers 1 2 3 4 Figure 30: Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP)[...]

9-1 HP DesignJet CP Series Printers 9 Prevent i ve Ma i ntenance[...]

9-2 Preventive Maintenance HP DesignJet CP Series Printers Moisture on the Printer Users should use the Printer in an environment between 5% and 95% relative humidity . T o recover from moisture condensation, turn the Printer Off, and, using the main roller as a reference, wait until the Printer is completely dry before using it again. Noisy Carria[...]

Preventive Maintenance 9-3 HP DesignJet CP Series printers Cleaning the Drive Roller  The drive roller cleaning pr ocedure should be performed only by HP trained personnel: otherwise personal injury may occur . If ink is spilled on the drive roller , remove the ink. Due to the ink’ s reflectance, ink on the [...]

9-4 Preventive Maintenance HP DesignJet CP Series Printers 12 Switch the Printer OFF and then ON again after a few seconds. 13 Allow the drive roller to dry before inserting media in the Printer .[...]

Preventive Maintenance 9-5 HP DesignJet CP Series printers Cleaning the Electrical Contacts? The problem. The printer fires drops by sending electrical signals from the printhead carriage to the printhead through the electrical contacts present on the carriage and on the printheads. The problem is that when you load the printheads into their stalls[...]

9-6 Preventive Maintenance HP DesignJet CP Series Printers Once the maintenance advised message is displayed, the preventive maintenance kit must be used to replace the most worn parts of the printer . Use the Removal and Installation Chapter of this Service Manual as a guide to replace the necessary parts. After the preventive maintenance is done [...]

Preventive Maintenance 9-7 HP DesignJet CP Series printers NOTES[...]

10-1 HP DesignJet CP Series printers 10 Functional Overview[...]

10-2 Functional Overview HP DesignJet CP Series printers Carriage PCA Refill Interconnect PCA Line Sensor T emperature Sensor Humidity Sensor Encoder Strip Sensor Service Station Interconnect PCA Front Panel MIO V alve Sensors Bail Motor Left Hand Cover Sensor Sensor Sensor Right Hand Cover Window Button Standby Media Pinch Service Station Stepper [...]

Functional Overview 10-3 HP DesignJet CP Series Printers DesignJet 2500CP/3500CP PostScript SKU The PostScript SKU will have a network interface, 20 MB of memory and a Hard Disk Drive. Mac PostScript, W indows PostScript Drivers and HP color kit will be provided. DesignJet 2000CP/3500CP RTL SKU The RTL SKU will have 8 MB of memory . It will not be [...]

10-4 Functional Overview HP DesignJet CP Series printers  Service Station Interconnect: This small PCA provides connectivity between the main PCA and the sensors and stepper motors on the right hand side. It is located underneath the service station.  Refill Station Interconnect: This small PCA provides connectivity between the main PCA and t[...]

Functional Overview 10-5 HP DesignJet CP Series Printers Encoder Strip The encoder strip is used by the carriage Assembly as a reference point. The carriage assembly sensor reads windows in the encoder strip. This enables the carriage assembly to know exactly where it is on the Y -axis assembly . T railing cable The trailing cable consists of three[...]

10-6 Functional Overview HP DesignJet CP Series printers Elevator Assembly The Elevator Assembly is located under the Refill Assembly . Its function is to raise and lower the four ink cartridges. The Elevator Assembly is raised and lowered by three cams and a stepper motor .  When the Elevator is in the up position it causes negative air pressur[...]

Functional Overview 10-7 HP DesignJet CP Series Printers Stepper Motors Three six pin connectors connect three stepper motors on the left hand side to the refill interconnect PCA:  The Bail stepper motor lifts the bail assembly during paper loading  During printhead refill the Elevator stepper motor moves the elevator assembly up and down. ?[...]

10-8 Functional Overview HP DesignJet CP Series printers Mechanical Interface Sensors  Media Sensor: Detects if the media is loaded or not.  Pinch wheel Sensor: Detects if the position of the pinch arm is up or down.  Service Station Sensor: Senses the position of the service station assembly .  Primer Sensor: Senses the position of the[...]

Appendix-1 H P DesignJet C P Series Printers APPENDIX - Reinstalling the Fiery Box[...]

Reinstalling the Fiery X2-W This is the procedure for r eplacing a F ie r y X2-W at a customer site. I t is assumed that you have contact with a system administrator who will supe r vise the installation and the network setu p . Be f o r e y ou begin M ake sure you ar e familiar with the foll o wing before you attempt to r einstall the F ie r y X2-[...]

2. P ower on the Fiery X2-W using the po wer switch on the back panel. 3. Allow the Fiery X2-W Start-up diagnostics to pr oceed without interruption while you watch the Contr ol Panel. Do not pr ess any buttons on the Contr ol Panel when the message appears: “F or softwar e update or setup, press any k ey .” If an error occurs during startup, t[...]

Connect to the network The network ports on the motherboard are: • AUI (A ttachment U nit Interface) port for a thin Ethernet cable (thinnet) or a thick Ethernet cable (thicknet) • RJ-45 port for 10/100BaseT twisted pair T O CONNECT A THINNET OR THICKNET CABLE TO THE F IERY X2-W: 1. P ower o ff the Fiery X2-W before connecting it to an y networ[...]

4. V erify the network connection and perf orm any additional network Setup r equired. Print a Configuration page fr om the Print Pages submenu (see page 2) f or reference . 5. V erify that the Fiery X2-W appears in the list o f printers on a network ed computer , and print a few test documents fr om a computer that will use the Fiery X2-W. Connec[...]

T able for Fiery X2-W Netw ork Setup Obtain information from the network administrator or the contact at the customer site to fill in the column on the far right if you do not have a Configuration page from the F ier y X2-W that was deinstalled. Network type Information from the network administr ator Fiery X2-W settings/enter data Comments Setti[...]

IPX/SPX (Bindery) If using N etW are 3.x (or N etW are 4.x with Bindery emulation), which file server should the F ier y X2-W connect to? F rom List Search by N ame N ecessar y for the F ier y X2-W to log into the file server? administrator supervisor Enter Login N ame T o enter your login name and password or to log in as a guest, choose Enter L[...]

Glossary-1 HP DesignJet CP Series Printers Glossary[...]

Glossary-2 HP DesignJet CP Series Printers # Number of units. _ C Degree(s) Celsius. _ F Degree(s) Fahrenheit. A 1. Amp(s). 2. A pressure of one atmosphere, commonly used as a reference level in asessing sound pressure. AC Alternating current. Accuracy Calibration X-axis calibration. ADC Analogue to Digital Converters. Addressable DPI A resolution [...]

Glossary-3 HP DesignJet CP Series Printers Drive Roller Platen roller . Drive-roller Gear Helical gear at right-hand side of drive roller . Driver 1. An electronic circuit that provides input to another electronic circuit, (from We b - ster ’ s Ninth New Collegiate Dictionary , E Merriam-W ebster 1991). 2. Configuration data used by software to c[...]

Glossary-4 HP DesignJet CP Series Printers kg Kilogram(s). Kg Kilogram(s). LAN Local Area Network. lb Pound(s). LED Light-Emitting Diode. Line Sensor Carriage LED. Main PCA The printed circuit board contained in the Electronics Module. m Meter(s) Margin Part of the media on which the plotter is incapable of printing. Mbyte Megabyte. Media (Used ins[...]

Glossary-5 HP DesignJet CP Series Printers Platen Roller Drive roller . Plot Quality Print quality . PML Printer Management Language. P/N Part Number . Power Cycle The switching of the plotter off and then on again. Preventive Maintenance Counter This is a count of the swaths the printer has performed. From this count the maintenance requirments ca[...]

Glossary-6 HP DesignJet CP Series Printers SPROC Servo-Processor Code. Stepper Motor Small motors used in the Ser- vice Station, Refill Assembly amd the Elevator Assembly Swath That portion of a drawing plotted be- tween advances of the drive roller in  mode. (In  mode, the drive roller advances half a swath at a time; in ?[...]

Index-1 HP DesignJet CP Series Printers Index[...]

Index-2 HP DesignJet CP Series Printers  A C power outlet, 8Ć4  Bail, Service T est, 4Ć23 Bail Assembly, 8Ć60 problem, 1Ć10 Bail Motor, 8Ć64 Banding caused by Media advance problems, 6Ć10 caused by Misalignment, 6Ć11 caused by P rinthead problems, 6Ć8 causes, 6Ć8 Problem, 6Ć8 belt, swelling, 9Ć2  Cables Bail Stepper Motor Cable,[...]

Index-3 HP DesignJet CP Series Printers Entry Platen, 8Ć80 Media Sensor Assembly, 8Ć80 Erase EEROM, Service T est, 4Ć29  Firmware R evision latest, 1Ć2 Upgrading, 1Ć3 Flash SIMM, Upgrading, 1Ć3, 1Ć4 F ont T ype Set, Service Calibration, 5Ć19 F ront P anel, 8Ć24 Service T est, 4Ć17  Ground, Electrical, 8Ć4  Hard Disk Drive, 8Ć12[...]

Index-4 HP DesignJet CP Series Printers  Overdrive Assembly, 8Ć71, 8Ć74 Cluster Gear, 8Ć71, 8Ć75 Clutch, 8Ć71, 8Ć74 R etaining Clip, 8Ć71, 8Ć74 R oller Support Bracket, 8Ć71, 8Ć74 Shoulder Screw, 8Ć71, 8Ć75  P arts, Maintenance, 9Ć5 PinchĆ Arm Assemblies, 8Ć86 PinchĆ Arm Sensor, 8Ć86 PinchĆ Arm Sensor Cable, 8Ć86, 8Ć87 Pin[...]

Index-5 HP DesignJet CP Series Printers Service Station Interconnect Cable, 8Ć87 Starguard Assembly, 8Ć60 T railing Cable, 8Ć36 XĆ Axis Assembly, 8Ć66 YĆ Axis Belt, 8Ć39 YĆ Axis Motor Assembly, 8Ć45 R eset Counters, Service T est, 4Ć30 Right Hand Cover, 8Ć21 Right Hand L ateral Cover, 8Ć6, 8Ć10 Right Hand Side Plate, 8Ć21 R ocker Swit[...]

Index-6 HP DesignJet CP Series Printers 010040, 2Ć13 010041, 2Ć13 010042, 2Ć14 010042, 2Ć15 010100, 2Ć16 010101, 2Ć16 010102, 2Ć16 010110, 2Ć17 010111, 2Ć17 010120, 2Ć18 010121, 2Ć18 020000, 2Ć19 020001, 2Ć20 020002, 2Ć21 020003, 2Ć22 020004, 2Ć23 020005, 2Ć24 020006, 2Ć25 020010, 2Ć25 020011, 2Ć26 040601, 2Ć27 040xxx, 2Ć26 05[...]

About This Edition This is the 2nd edition of this service manual. 1st edition, titled HP C4704A/C4703A/C4723A/C4724A HP DesignJet 2500CP , 3500CP , 2000CP and 3000CP Service Manual , March 1998 2nd edition, titled HP C4704A/C4703A/C4723A/C4724A HP DesignJet 2500CP , 3500CP , 2000CP and 3000CP Service Manual , Nov 1998 3rd edition, titled HP C4703A[...]

What’ s in This Book This manual contains information necessary to test, calibrate and service D HP DesignJet 2000CP printers (model C4703A) D HP DesignJet 2500CP printers (model C4704A) D HP DesignJet 2800CP printers (model C6085A) D HP DesignJet 3000CP printers (model C4723A) D HP DesignJet 3500CP printers (model C4724A) D HP DesignJet 3800CP p[...]