HP (Hewlett-Packard) 2500C/CM manual

2500C/CM HP Professional Series Color Printer USER’S GUIDE USG_EuCM.qxd 18/1/99 10:10 AM Page i[...]

Acknowledgments HP ColorSmart II, HP PhotoREt II and HP ZoomSmart Scaling T echnology are tr ademarks of Hewlett-Packar d Company. Microsoft is a U.S. register ed trademark of Micr osoft Corporation. Windows is a trademark of Micr osoft Corporation. Adobe is a U.S. registered tr ademark of Adobe Systems Incorpor ated. PostScript 3 is a trademark of[...]

C ONTENTS 2500C/CM HP Contents Printer Basics System Requirements 1 Printer Featur es and Benefits 1 Printer Parts and Locations 2 Control Panel Layout 2 Control Panel K eys 3 LEDs 3 Setting Up Step 1 - Unpack the Printer 4 Step 2 - Remove All T apes from the Printer 5 Step 3 - Connect Cables 5 Step 4 - Set L CD language Prefer ence 6 Step 5 - Inst[...]

Installing the PostScript Module 22 Installing Additional Memory 25 L CD Messages Control Panel Menus 27 Overview 27 Paper Handling Menu 28 Diagnostics Menu 29 Information Menu 29 Self T est Menu 30 Print Quality Menu 30 Printing Menu 31 IO Menu 32 Resets Menu 32 Configuration Menu 33 MIO Menu 33 PostScript Menu 33 Understanding Printer Messages 34[...]

1 Congratulations on your pur chase of an HP 2500C/CM Professional Series Color Printer. System Requirements Please ensure that you have the following computer setup: Minimum: Windows 3.1x: 486DX-66, 8MB RAM Windows 95/98: 486DX-100, 8MB RAM Windows NT 4.0/5.0: 486DX-100, 16MB RAM Macintosh System 7.5.3 or later: 68040, 8MB RAM Recommended: Windows[...]

2 Significant Cost Savings and Speed Gains with HP’s New Modular Ink Delivery System (MIDS). • New half-inch printheads print larger swathes to achieve significant speed gains of up to 9.5 ppm black, 7.5 ppm color. • HP’s new Modular Ink Delivery System communicates with a smart chip built into each printhead and ink cartridge to monitor in[...]

3 (Go) • Places the printer either online or offline. • Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online. • Allows the printer to continue printing with a warning message such as TRA Y x L OAD [TYPE] [SIZE] or UNEXPECTED P APER SIZE. • Exits the Control Panel menus. (T o s[...]

4 1. Check that the following items are included with the printer: a. Power Cord b. F our HP No. 10 Ink Cartridges (black, cyan, magenta and yellow) c. Four HP No. 10 Printheads (black, cyan, magenta and yellow) d. Extended T ray Cover e. Setup Poster f. Getting Started Guide g. Quick Refer ence Guide h. Starter CD i. HP JetDirect CD (HP 2500CM pri[...]

5 1. Remove the four tapes securing the printer. Open the top cover and remove the fifth tape from the inside of the printer. 1. Ensure that the computer is turned off. 2. Plug the power connector firmly into the printer’s power socket. 3. Plug the power plug into an electrical outlet. T o connect the printer directly to the computer: 1. Connect [...]

6 Y ou can set the LCD Panel to display printer messages in one of the following languages: • English • Norwegian • German • Finnish • French • Swedish • Dutch • Danish • Portuguese • Polish • Italian • Czech • Spanish • Russian T o do so: 1. Ensure that the printer is turned off. 2. Press and hold [Menu] and turn on the[...]

3 1 7 1. Pr ess the Power button to turn on the printer. 2. Lift to open the Ink Cartridge door. 3. Remove all four ink cartridges from their pack aging and insert each ink cartridge into its own color-coded slot. Mak e sur e that each cartridge is pressed firmly into place. 2500C/CM HP Step 5 - Install Ink Cartridges 2 USG_EuCM.qxd 18/1/99 10:11 A[...]

3 8 1. Mak e sure that the Ink Cartridge Door is open. Gr asp the side of the Printhead Access Cover and lift up firmly to snap the cover open and completely remove it fr om the printer. Y ou may have to use some force to open the cover. Note: If the cradle cannot be found under the cover, it means that the tape securing the cradle has not been rem[...]

1 5 6 4 9 4. Close the printhead latch. Be sur e that the hook on the printhead latch catches the carriage lock. Note: Y ou may have to use some force to close the printhead latch. 5. Ensure that the Ink Cartridge Door is lifted. Align the tabs of the cover with the tabs on the printer. 6. Lower and snap to close the cover. 7. Close the Ink Cartrid[...]

9 8 6 7 10 3. Unpack the Paper Length and Width guides. 4. Insert the Paper Length guide into the slot of the paper size you wish to load. 5. Insert the Paper Width guide into the slot of the paper size you wish to load. 6. Insert paper, print side down into the printer. 7. T ap the left side of the stack of paper to ensure that it is flush against[...]

6 1 11 Note: T r ay 3 is designed to hold up to 250 sheets of paper and can accommodate paper sizes such as Letter, A4, Legal, B4, A3, 11” x 17”, 13” x 19” and 330 x 483 mm. 1. Grasp the sides of T ray 3 and pull it out of the printer. 2. If you are loading paper sizes such as B4, A3, 11” x 17” and 330 x 483 mm, unlock the tray lock, ex[...]

8 12 7. Re-insert T ray 3 into the printer. 8. If T ray 3 is extended, place the Extended T ray Cover over the tr ay. 9. On the Control Panel, press [Menu] until P APER HANDLING MENU appears. 10. Press [Item] to select TRA Y 3 TYPE= 11. Press [V alue] to select the media type you have loaded into the tray and press [Select]. Click to see a video cl[...]

Before you can use the printer, you must install the printer softwar e. T o install the printer software, you need at least 8 MB of RAM and Microsoft Windows 3.1x, 95 or 98 installed in your computer. T o install the printer software in Windows NT 4.0, you need at least 16 MB of RAM and Windows NT 4.0 installed in your computer. Installing the PCL [...]

T o do this: 1. Download the printer software. During download, you will be ask ed if you wish to customize the printer software. If you choose not to, you may run the Installer Configuration Utility later by double-clicking on the HPINSCFG.EXE icon in the driver directory of the Starter CD. 2. Choose the options you wish to install. 3. Click OK. 4[...]

1 15 Loading the T r ays The HP 2500C/CM Professional Series Color Printer has 3 paper tr ays and 1 Rear Manual Feed for superior paper handling capabilities. T r ay 1 - This tr ay holds up to 10 sheets of paper. It is r ecommended that you use this tray for media types and sizes that ar e seldom used. T r ay 2 - This tr ay holds up to 150 sheets o[...]

2 16 Loading Media in the Rear Manual Feed 1. Set your printer software to pick paper from Rear Manual F eed and print your document. For more information on how to set your print settings, please r efer to the section on Changing Print Settings. 2. After sending your print job to the printer, the L CD panel will display the message "MNL FEED [...]

6 7 17 Replacing Printheads If the printheads are faulty, the printer will show an err or message and the printer will stop printing. When this happens, replace the printhead. For mor e information, refer to the T roubleshooting section. 1. Ensure that the printer is on. 2. Open the Ink Cartridge Door. 3. Grasp the side of the Printhead Access Cove[...]

11 12 10 18 10. Close the printhead latch. Be sure that the hook on the printhead latch catches the carriage lock. Y ou may have to use some force to close the printhead latch. 11. Ensure that the Ink Cartridge Door is lifted. Align the tabs of the cover with the tabs on the printer. 12. Lower and snap to close the cover. 13. Close the Ink Cartridg[...]

19 Changing Print Settings Select Y our Printer T o use your HP 2500 Series color printer, make sur e that it is selected as the default printer. In Windows 95, 98 or NT 4.0: 1. Click Start , select Settings followed by Printers . 2. Click the HP 2500C Series Printer icon to select it. 3. From the File menu, select Set As Default , then close the w[...]

HP ZoomSmart Scaling T echnology Allows you to automatically enlarge or reduce your printout. W atermark Allows you to create light-colored text that appear s “behind” the document’s main text. When you print, the text appears faintly on the printout like the watermarks found on elegant stationery. Mirror Image Allows you to print a laterally[...]

21 This section contains information on utilities for maintaining the printer. They include: • Cleaning Printheads • Aligning Printheads • Calibrating Color Clean Printheads Whenever print quality noticeably decreases it is a good idea to perform the “ Clean Printheads” utility either through the HP 2500C T oolbox on your computer or from[...]

1 22 8. When you have finished entering the values press [Select]. 9 . The printer will print a confirmation page consisting of 2 squar es and a cross. 10. Check the confirmation page to see if the lines on the squares and the cross are aligned. 11. Re-align the printheads if the confirmation page is not satisfactory. Calibrate Color If the color t[...]

6 5 4 3 2 2. Switch off your printer and remove all cables from the back of the printer. 3. Lift up the 2 rear door latches to open the Rear Access Door. 4. Loosen the 4 screws on the metal panel to r emove it. 5. Remove the PostScript 3 Module from its pack age. DO NO T touch the metal connection points. 6. Position the PostScript 3 Module as show[...]

11 10 9 8 7. Push in the PostScript 3 Module until the 2 clips snap into place. 8. Lift the plastic flap, place the metal panel on the Rear Access Door and fasten the screws. 9. Reconnect all cables to the back of the printer and power ON the printer. 10. T o verify installation of the PostScript 3 Module select the PostScript Firmware V ersion opt[...]

3 2 1 7 If your printer has the PostScript module installed, you may install up to 64 MB of additional memory. See Supplies and Accessories T o do so: 1. Put on the anti-static wrist strap and clip the other end to a gr ounded metal piece. Note: Failure to do so may damage the printer or the memory module. 2. Switch off your printer and remove all [...]

8 7 5 6 4 4. Loosen the 4 screws on the metal panel to r emove it. 5. Insert the SIMM into SL O T 3 or 4 at a 45° angle. 6. Rotate the top of the SIMM until it is upright and clicks into position. 7. Lift the plastic flap, place the metal panel on the Rear Access Door and fasten the screws. 8. Reconnect all cables to the back of the printer and po[...]

27 Control Panel Menus Overview Y ou can perform most routine printing tasks from the computer through the printer driver. This is the most convenient way to change settings on the printer. See the Help files associated with the printer software, or for more information, refer to the Windows Printing section. Y ou can also change the printer settin[...]

28 Item V alues Explanation TRAY 2 TYPE=PLAIN PLAIN Set the value to correspond with the HP INKJET /HEA VY paper type currently loaded in T ray 2. HP PHO T O TRNSPRNCY /IRON PLAIN: Plain Paper RAPID TRNSPRNCY HP INKJET /HEA VY: HP Premium Inkjet Paper or HP Premium Inkjet Heavyweight Paper HP PHO T O: HP Premium Photo Paper TRNSPRNCY /IRON: HP Pr e[...]

Item Explanation ALIGN PRNT -HDS This item aligns the printheads to ensure the printout is of the best possible print quality. For mor e information see section on Align Printheads. CLEAN PRNT -HD: This item cleans the printheads. Level 1 is the basic level and should LEVEL 1 be performed first. For mor e information see section on Clean Printheads[...]

Item Explanation PRINT MENU MAP The Menu Map shows the layout of the Control Panel menu items. PRINT PS FONT LIST The PS F ont List shows all the PS fonts currently available to the printer. PRINT DIAGNOSTIC The Diagnostic Page shows gener al printer information and current PA GE network parameters. PRINT EXT The Extended Diagnostic Page shows prin[...]

31 Item V alues Explanation PAPER=LETTER LETTER Set the paper size. LEGAL 13 x 19 A4 A3 11 x 17 JISB4 ORIENT A TION= PORTR AIT Determine the default orientation of print PORTRAIT LANDSCAPE on the page. Note: It is best to set the page orientation from the printer software or software application . APPEND CR T O LF= NO Select YES to append a carriag[...]

32 Item V alues Explanation IN JOB TIMEOUT= 5 to 300 Select the amount of time (in seconds) that 15 the printer will wait within a print job before ending it. When the data from a print job fails to be sent to the printer completely, the printer will wait for the specified number of seconds. After that, it will abort the job and carry on to process[...]

33 MIO Menu The MIO print server that is installed controls this menu and it varies accordingly. Please r efer to the documentation that comes with the print server for more information. Item V alues Explanation PERSONALITY= A UT O Select the default printer language AUT O PCL (personality). PS Possible values are determined by which valid language[...]

34 Message Explanation Solution OFFLINE The printer is offline. Pr ess to set the printer online. CANCELING JOB The printer is canceling the current print job. [COL OR] INK OUT , One of the ink cartridges Replace the appropriate cartridge. REPLACE C ART (black, cyan, magenta or yellow) is out of ink. [COL OR] CART One of the ink cartridges Replace [...]

35 LEFT BACK P ANEL The left side of the Back Open the Rear Access Door and ensure OUT Panel has not been that the left side of the panel is inserted properly. properly installed. RIGHT BACK The right side of the Open the Rear Access Door and ensure PANEL OU T Back Panel has not that the right side of the panel is been inserted properly. pr operly [...]

36 WRONG MEDIA The media type which the Do one of the following: TYPE, [ACTION] printer has detected is not • Press to continue printing. the type specified in your • Load the correct media and press . print settings. • Cancel the current print job by pressing the [Cancel Print] button. UNEXPECTED The specified paper size Reload the correct m[...]

37 2500C/CM HP T roubleshooting This chapter documents the different troubleshooting tools and steps that can be used to assist you in diagnosing and solving most printer problems. General T roubleshooting Tips 1. Check the printer L CD panel. If the printer LCD panel displays a Recoverable err or message refer to Understanding Printer Messages for[...]

38 Non-Recoverable Err or If the L CD panel displays a non-recover able error message or if the printer is in a non-recover able error state: 1. Turn off your printer by pr essing the Power button. Remove all cables and wait for about 10 seconds. Reconnect the cables and power on the printer. 2. If the printer powers on and recovers from the error [...]

39 The following is a summary of the troubleshooting tips found in the T oolbox: Printer does not Print • Check the power Make sur e the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned ON. The green Ready LED should be lit and the L CD should display “READ Y”. • Check printer setup Make [...]

40 • Tr ay 3 pulled out during printing. If T r ay 3 is pulled out of the printer when it is printing, the job will be canceled and the page will be ejected. W ait until the page has been printed and ejected from the printer befor e removing the tr ay. Bad or Poor Print Quality • Check print quality setting Check the printer setting which you h[...]

41 Garbage Printed • Check cable connection Check that the printer and/or network cables are secur ely connected to the printer. If you are using a par allel cable, ensure that it is also firmly connected to the computer. • Check printer setup Make sur e your HP 2500C Series printer is selected as the current or default printer. • Check docum[...]

3 3 42 3. If you are unable to free the jammed paper, pull out the handle of the Paper Knob, pull the knob away from the printer and rotate to r emove the paper. 4. If the L CD still reports a paper jam, go to the back of the printer and lower the Rear Access Door by lifting the two rear door latches. 5. Remove the Back Panel by pressing the two ca[...]

43 T o diagnose the faulty printhead: 1. Open the Printhead Access Cover and unlock the printhead latch. 2. Remove the cyan, magenta and yellow printheads and close the Printhead Access Cover. 3. The L CD Panel will display the message "DETECTING..." as it checks the printhead. 4. If the message "B PRNT -HD F AUL TY , PRESS " ap[...]

44 The Diagnostic T est page is a valuable tool for troubleshooting. This will help verify if the printer is working. T o print a Diagnostic T est: 1. Press [Menu] until SELF TEST MENU appears 2. Press [Item] until PRINT DIAGNOSTIC P A GE appears. 3. Press [Select] to print the diagnostic page. The Diagnostic T est page looks like this: 2500C/CM HP[...]

45 2500C/CM HP Customer Support HP FIRST HP FIRST is an automated information fax retrieval service which pr ovides toll-free, 24-hour technical information to you by fax. Call HP FIRST at the following telephone numbers: For US and Canada (800) 333-1917 For customers in Eur ope: U.K. 0800 96 02 71 For service in English outside U.K. + 31 20 681 57[...]

46 For customers in Asia-Pacific Australia 613 9272 2627 China 86 10 6564 5735 Hong K ong 2506 2422 India 9111 622 6420 Indonesia 21-352 2044 K orea 822 769 0543 Malaysia 03 298 2478 New Zealand 64 09 356 6642 Philippines (65) 275 7251 Singapore 275 7251 T aiwan (02) 719 5589 Thailand 662 661 3511 The HP Customer Care Center can be r eached at any [...]

47 Spain 902 321 123 Sweden 08 619 2170 Switzerland 0848 80 11 11 The Netherlands 020 606 8751 T urk ey 90 1 224 59 25 United Kingdom 0171 512 5202 For Asia-Pacific Australia (61-3) 9272-8000 China 86 10 6564 5959 Hong K ong 800 96 7729 India 9111 682 6035 Indonesia 21 350 3408 K orea (82-2) 3270-0700 Malaysia 03 295 2566 New Zealand 09 356-6640 Ph[...]

48 Number Description Accessories C3289A HP 2500C PostScript Upgrade Kit C2950A IEEE 1284-Compliant Parallel Cable 2m C2951A IEEE 1284-Compliant Parallel Cable 3m C4543A HP 64 MB (2 x 32 MB) 60ns EDO SIMM C3648A HP 32 MB (2 x 16 MB) 60ns EDO SIMM C3647A HP 16 MB (2 x 8 MB) 60ns EDO SIMM Any HP JetDirect MIO print server cards Printheads C4800A HP B[...]

HP Premium Photo Paper C6058A US B-size, 100 sheets: 11 x 17 in. C6059A A3, 20 sheets: 297 x 420 mm C6039A US Letter, 15 sheets: 8.5 x 11 in. C6040A A4 (European ), 15 sheets: 210 x 297 mm C6043A A4 (Asian ), 15 sheets: 210 x 297 mm HP Premium T ransparency Film C3834A US Letter, 50 sheets: 8.5 x 11 in. C3828A US Letter, 20 sheets: 8.5 x 11 in. C38[...]

50 Print Method Plain paper drop on-demand thermal inkjet printing Print Speed 1 Black Black T ext Letter / A4 11 x 17 / A3 Econofast Mode 9.5 ppm 5.5 ppm Normal Mode 8 ppm 4 ppm Best Mode 8 ppm 4 ppm Print Speed 1 Color Color Highlights Letter / A4 11 x 17 / A3 Econofast Mode 9.5 ppm 5 ppm Normal Mode 6.5 ppm 3.8 ppm Best Mode 6 ppm 3.4 ppm Mixed [...]

51 Connectivity / Network HP 2500C Management Network-capable printer for DOS and Windows environments HP PCL 3 Windows Driver Support for Windows NT 4.0, Windows 3.1x/95/98 Centronics par allel, IEEE 1284 compliant One network interface slot accepts optional HP MIO Print Servers with support for Novell Netware, Micr osoft LAN Manager, Windows for [...]

52 Paper Size Handling Minimum Width: 76.2 mm (4 in.) x 127.0 mm (6 in.) Maximum Width: 330 mm (13 in.) x 483 mm (19 in.) Maximum Print PCL: 320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media Area PostScript: 289.56 mm (11.4 in.) x 441.96 mm (17.4 in.) or 302.26 mm (11.9 in.) x 426.72 mm (16.8 in.) on 13 in. x 19 in. media. Recommende[...]

53 Power Supply Built-in Universal Power Supply Power Requirements Input V oltage 100 – 240 AC (±10%), 50/60 Hz (±3 Hz) Power Consumption Less than 2 watts when off, 8 watts maximum non-printing, 35 watts average printing, 65 watts printing Dimensions With paper tray closed 685 mm (26.97 in.) W x 610 mm (24.02 in.) D x 337 mm (13.27 in.) H With[...]

54 Paper Size Left Margin Right Margin T op Margin Bottom Margin US Letter 0.25” 0.25” 0.117” 0.5” 6.35mm 6.35mm 2.97mm 12.7mm 11” x 17” 0.26” 0.26” 0.117” 0.5” 6.6mm 6.6mm 2.97mm 12.7mm A4 0.133” 0.133” 0.117” 0.5” 3.38mm 3.38mm 2.97mm 12.7mm A3 0.205” 0.205” 0.117” 0.5” 5.2mm 5.2mm 2.97mm 12.7mm B4 0.205” 0.2[...]

55 Note: The minimum printer margins when printing with the PostScript driver is the same as that of the PCL driver except for the following: HP Product Duration of Limited W arr anty Software 90 Days Ink Cartridges 90 Days Printheads 1 Y ear Printer 1 Y ear A. Extent of Limited W arranty 1. Hewlett-Packard (HP) warrants to the end-user customer th[...]

56 5. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge product which is co vered by HP’s warranty, HP shall r eplace the defective product. If HP receives, during the applicable warranty period, notice of a defect in any har dware product which is cover ed by HP’s warranty, HP sh[...]

57 D. Local Law 1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to pr ovince in Canada, and from country to country elsewhere in the world. 2. T o the extent that this W arr anty Statement is inconsistent with local law, t[...]

58 DECLARA TION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packar d Singapore (Pte) Ltd Manufacturer's Addr ess: Asia Hardcopy Manuf acturing Operation 20 Gul W ay, Singapore 629196 declares, that the product Product Name: HP2500C, HP2500Cse, HP2500Cxi, HP2500CM* Model Number: C2684A, C2686A, C26[...]

59 Power Cord Statement The power cord cannot be repair ed. If it is defective it should be discarded or returned to the supplier. LEDs Classification Energy Consumption Safety Information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. Read and understand instructions in the U[...]

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©Copyright 1999 Hewlett-Packar d Company 450 Alexandr a Road Singapore 119960 Singapore. http://www.hp.com/go/hp2500 USG_CMES.qxd 22/1/99 2:52 PM Page 61[...]