HP (Hewlett-Packard) 311 manual

HP P a v ilion dm1 HP Mini 3 1 1 Compaq Mini 3 1 1 Maintenance and Servi ce Gui de Doc ument P ar t Number : 5 7 440 4 -00 2 October 2009 This guide is a troubleshooting re ference used for maintaining and ser vicing the computer. It provides comprehensive information on identifying computer features, compon ents, and spare parts; troubleshooting c[...]

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© Copyright 2009 Hewlett-Packar d Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by He wlett-Packard Company under license . Intel, Atom, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsof t and Windows are U.S. registered trademar ks of Microsoft Corporation. SD [...]

Safety warning notice Å WA R N I N G : T o reduce the po ssibility of heat-r elated inj ur ies or o f o v erheating the computer , do not place the compu ter dir ectl y on yo ur l ap o r ob st ru ct t h e c o mp u te r a i r v en t s. Us e t h e c o mp u te r o n ly on a h ard, f la t su r fa c e. Do n ot a ll ow an o th e r h a rd s u r fa c e, s[...]

Maintenance and S ervi ce Gui de iv Cont ent s 1 Product description 2 External component identification Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

v Maintenance and Servi ce Guide Conte nt s Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29 Digital media assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3[...]

Conte nts Maintenance and S er v ice Guide vi Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5 Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6 9 Conn[...]

vii Maintenance and Service Gui d e Conte nt s[...]

Maintenance and S er v ice Guide 1–1 1 Pr oduc t desc r iption Category Description HP Mini 311 Compaq Mini 311 HP Pavilion dm1 Processors Inte l ® Atom™ N280 1.66-GHz, 512-KB L2 cache, 667-MHz front-side bus (FSB) 99 Intel Atom N270 1.60-GHz, 512-KB L2 cache, 533-MHz front-side bus (FSB) 99 Intel Pentium ® SU4100 1 .3-GHz, 2048-KB L2 cache, [...]

1–2 Maintenance and Servi ce Guide Produc t descriptio n Panel 11.6-in (1366 × 768) HD, BrightView, LED display assembly, supports privacy fil ter 999 Memory 1024-MB on -board memory and one customer-accessible/upgradabl e memory module slot Supports dual-channel memory Supports the following DDR3 configurations at 1333 MHz: 999 ■ 5120-MB tota[...]

Pr oduct des cripti on Maintenance and S er v ice Guide 1–3 Optical drives 12.7-mm tray load external USB optica l drive Serial ATA (SATA) Customer-accessi ble Supports no-optical-drive option 999 Supports the following drives: ■ Blu-ray ROM with L ightScribe DVD±R/RW and CD-RW SuperMulti Double-Layer Drive 999 ■ DVD±RW and CD-RW SuperMulti[...]

1–4 Maintenance and Servi ce Guide Produc t descriptio n Wireless Integrated wireless local-area network (WLAN) options through Mini PCI module: 999 ■ 802.11a/b/g/n WLAN module 999 ■ 802.11a/b/g/n WLAN/ Bluetooth® combo module 999 ■ 802.11b/g WLAN module 999 ■ 802.11b/g WLAN/ Bluetooth combo module 9 Supports no-WLAN option 999 2 WLAN an[...]

Pr oduct des cripti on Maintenance and S er v ice Guide 1–5 Security Security cable sl ot 999 Operating system Preinstalled: ■ Free DOS (Windows 7 only) 999 ■ Windows® 7 Professional 32 99 ■ Windows 7 Premium 32 999 ■ Windows 7 Bas ic 32 999 ■ Windows 7 Starter 32 99 ■ Free DOS (Windows XP only) ■ Windows XP Home Service Pack 3 for[...]

1–6 Maintenance and Servi ce Guide Produc t descriptio n[...]

Maintenance and S er v ice Guide 2–1 2 External component identification Displa y Displa y components Item Component Description (1) Internal display switch Turns off the display if the displa y is closed while the power is on. (2) Webcam light On: The webcam is in use. (3) Webcam Captures still photograph s and videos. ✎ To capture videos, you[...]

2–2 Maintenance and Servi ce Guide External com ponent identif ication Wir eless antennas ✎ Your computer may look slightly differe nt from the illustration in this section. To see wireless regulati on notices, refer to the section of the Regula tory, Safety and Environmental Notices that ap plies to your country or region. These notices are lo[...]

External com ponent identif ication Maintenance and S er v ice Guide 2–3 T op components Buttons Item Component Description (1) Power button ■ When the computer is off, press the button to turn on the computer. ■ When the computer is on, press the button brie fly to initiate the Sleep state or Standby. ■ When the computer is in the Sleep st[...]

2–4 Maintenance and Servi ce Guide External com ponent identif ication Keys ✎ Your computer may look slightly differe nt from the illustration in this section. Item Component Description (1) esc key Displays system information when pressed in combination with th e fn key. (2) fn key Executes frequently used system functi ons when pressed in com[...]

External com ponent identif ication Maintenance and S er v ice Guide 2–5 Lig h ts Item Component Descriptio n (1) Caps lock light On: Caps lock is on. (2) Power light ■ On: The computer i s on. ■ Blinking: The computer is in the Sleep state or Standby. ■ Off: The computer i s off or in Hibernation. (3) Wireless lig ht ■ On: An integrated [...]

2–6 Maintenance and Servi ce Guide External com ponent identif ication Po i n t i n g d e v i c e s Item Component Description (1) TouchPad* Moves the pointer and sele cts or activa tes items on the screen. (2) Left TouchPad button* Functions like th e left button on an external mouse. (3) Right TouchPad button* Functions like the right button on[...]

External com ponent identif ication Maintenance and S er v ice Guide 2–7 Fr ont components Item Component Description (1) Speakers (2) Produce sound. (2) Battery light ■ On: A battery is charging. ■ Blinking: A battery that is the only available power sour ce has reached a low batte ry level. W hen the ba ttery reaches a criti cal batter y le[...]

2–8 Maintenance and Servi ce Guide External com ponent identif ication Right-side components Item Component Description (1) Digital Media Slot Supports the following optional digita l card formats: ■ Memory Stick (MS) ■ Memory Stick Pro (MS/Pro) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memo ry Card ■ xD-Picture Card (2) Audio-out (h[...]

External com ponent identif ication Maintenance and S er v ice Guide 2–9 Left-side compon ents Item Component Description (1) Security cable slot Attaches an opti onal security cable to the compu ter. ✎ The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandle d or stolen. (2) Power connector[...]

2–1 0 Maintenance and Servi ce Guide External com ponent identif ication Bottom components Item Component Description (1) Battery release latches (2) Release the battery from the batte ry bay. (2) Battery bay Holds the batt ery. (3) Vents (4) Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal[...]

Maintenance and S er v ice Guide 3–1 3 Illustrated parts catalog Service tag When ordering parts or requesting information, pro vide the computer serial n umber and model number provided on the service tag. Item Component Description (1) Product name T his is the product name a ffixed to the front of the computer. (2) Serial number (s/n) T his is[...]

3–2 Maintenance and Servi ce Guide Illustr ated parts catalog Computer major components[...]

Illustr ated parts catalog Maintenance and S er v ice Guide 3–3 Item Description Spare part number (1) 11.6-in (1366 × 76 8) HD, BrightView , LED display ass embly (includes webcam, microphone, 2 WLAN antenna transceivers and cables, na meplate, and logo): Display assembly wi th 2 WWAN antennas for use with the HP Mini 580006-001 Display assembl[...]

3–4 Maintenance and Servi ce Guide Illustr ated parts catalog (4) Power connector (inclu des cable) 591851-001 (5) Power button board (includes cable) 580058-001 (6) Speakers (inclu de cables) 580064-001 (7) Wireless b utton board (includes cable) 580060-001 (8) Fan (includes cable) 580061-001 (9) Heat sink assembly (includes replacement thermal [...]

Illustr ated parts catalog Maintenance and S er v ice Guide 3–5 (17) WLAN modu le: 802.11b/g/n W LAN module: ■ Broadcom 4322AGN 802.11b/g /n WLAN module for use i n Canada, the Cayman Islands, Guam, Puerto Rico, the United St at es, and the U.S. Virgin Islands 518436-001 ■ Broadcom 4322AGN 802.11b/g /n WLAN module fo r use in Afghanistan, Alb[...]

3–6 Maintenance and Servi ce Guide Illustr ated parts catalog 802.11a/b/g/n WLAN module: ■ Broadcom 4322AGN 802.11 a/b/g/n WLAN m odule for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigu a and Barb uda, Argentina, Armeni a, Aruba, Australia, Austria, Azerbaijan, the Baha mas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Beliz[...]

Illustr ated parts catalog Maintenance and S er v ice Guide 3–7 802.11b/g WLAN module: ■ WLAN/Bluetooth co mbo card 575920-001 ■ Broadcom 4312G 802.11b/g WLAN module in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands 504593-003 ■ Broadcom 4312G 802.11b/g WLAN module for use in Afg hanistan, Alba[...]

3–8 Maintenance and Servi ce Guide Illustr ated parts catalog (18) Hard drive (includes hard drive connector and hard drive bracket): 500-GB, 5400-rpm for use with the HP Pavilion 584512-001 500-GB, 5400-rpm, for us e with the HP Pavilion in systems t hat include a WWAN module 591372-001 320-GB, 5400-rpm 580020-001 320-GB, 5400-rpm, for use with [...]

Illustr ated parts catalog Maintenance and S er v ice Guide 3–9 Displa y assembly subcomponents Item Description Spare part number Display bezel (includes hinge covers): (1a) Hinge covers (1b) Bezel ■ For use only with the HP Mini 580010-001 ■ For use only with the Compaq Mini 580015-001 ■ For use only with the HP Pavilion 587312-001 (2) Di[...]

3–1 0 Maintenance and Servi ce Guide Illustr ated parts catalog Mis ce ll an eou s pa rts Description Spare part number 65-W AC adapter 417220-001 External USB optical drive: Blu-ray ROM with LightScribe DVD±R/RW and CD-RW SuperMu lti Double-Layer Drive 580026-001 DVD±RW and CD-RW SuperMulti Double-Lay er Drive with LightScribe 580025-001 HP Mi[...]

Illustr ated parts catalog Maintenance and S er v ice Guide 3–1 1 Sequential part number listing Spare part number Description 417220-001 65-W AC adapter 482957-001 Intel WiFi Link 5100 802.11b /g WLAN module for use with the HP Mini and Compaq Min i in Pakistan, Russia, and the Ukraine 483377-002 HSPA EV-DO WWAN module for use with the HP Mini a[...]

3–1 2 Maintenance and Servi ce Guide Illustr ated parts catalog 504593-004 Broadcom 4312G 802.11 b/g WLAN module fo r use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbud a, Argentina, Armenia, Aruba, Australia, Au stria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belaru s, Belgium, Belize, B enin, Bermuda, Bhut [...]

Illustr ated parts catalog Maintenance and S er v ice Guide 3–1 3 518436-001 Broadcom 4322AGN 802.11b/g/n WLAN module for use in Can ada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands 518436-002 Broadcom 4322AGN 802.11b/g/n WLAN module for use in Afghan istan, Albania, Algeria, Andorra, Angola, Antigua and [...]

3–1 4 Maintenance and Serv ice Guide Illustr ated parts catalog 580013-001 Display enclosure for use wi th the Compaq Mini 580015-001 Display bezel for use only with the Compa q Mini (includes hinge covers) 580016-001 1024-MB expansion memo ry module (1333-MHz, DDR3) 580016-002 1024-MB expansion memory module (1333-MHz, DDR2), for use with the HP[...]

Illustr ated parts catalog Maintenance and S er v ice Guide 3–1 5 580030-A41 Keyboard for use in Belgium (includes keyboa rd cable) 580030-B31 Keyboard for use in the Netherlands (includes keyboard cable) 580030-BB1 Keyboard for use in Israel (includes keyboard ca ble) 580030-BG1 Keyboard for use in Switzerland (includes keyboard cable) 580030-DH[...]

3–1 6 Maintenance and Servi ce Guide Illustr ated parts catalog 591370-001 250-GB, 5 400-rpm hard drive for use with the HP Pavilion in system s that include a WWAN module 591371-001 320-GB, 5 400-rpm hard drive for use with the HP Pavilion in syst em s that include a WWAN module 591372-001 500-GB, 5 400-rpm hard drive for use with the HP Pavilio[...]

Maintenance and S er v ice Guide 4–1 4 Remo val and r eplacement procedur es Preliminary replacemen t requir ements To o l s r e q u i r e d You will need the following tools to comple te the removal and re placement procedures: ■ Flat-bladed screwdriver ■ Phillips P0 screwdriver ■ Phillips P1 screwdriver ■ Torx T8 screwdriver Ser v ice c[...]

4–2 Maintenance and Servi ce Guide Remo val and replacement procedures Dri ve handling Ä CAUT I ON: Dr iv es are f ragile components that mu st be handled with car e. T o pre vent damage to the computer , damage to a dri ve , or loss of inf ormati on, observe these pr ecautions: ■ Befor e r emov i ng or inserting a har d dri ve, sh ut dow n th[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–3 The following table shows how humidity affects the electrostatic voltage le vels generated by different activities. Ä CAUT I ON: A pr oduct can be degraded b y as little as 7 00 V . P ac k aging and transporting guidelines Follow these grounding guid elines when packaging[...]

4–4 Maintenance and Servi ce Guide Remo val and replacement procedures Equipment guidel ines Grounding equipment must in clude e ither a wrist strap or a foot st rap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the g[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–5 Component replacement pr ocedures This chapter provides removal and replacement procedures. There are as many as 49 screws, in 6 different sizes, that must be remo ved, replaced, or loosened when servicing the computer. Make special note of each screw size and location dur[...]

4–6 Maintenance and Servi ce Guide Remo val and replacement procedures Computer feet The computer feet are adhesive-backed ru bber pads. There are 5 rubber fe et that attach to the base enclosure in the locations shown in th e following illustration. Description Spare part number Rubber Feet Kit (includes 5 rubber devi ce feet and 8 display bezel[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–7 Battery Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the co mputer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external devices connected t[...]

4–8 Maintenance and Servi ce Guide Remo val and replacement procedures SI M ✎ The SIM is provided by the end user as a security measure for the WWAN mo dule. The SIM shou ld be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM, follow these steps: 1. Shut down the co[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–9 WLAN module Description Spare part number 802.11b/g/n WLAN module: ■ Broadcom 4322AGN 802.11b/g/n WLAN module fo r use in Canada, the Cayman Island s, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands 518436-001 ■ Broadcom 4322AGN 802.11b/g/n WLAN modul[...]

4–1 0 Maintenance and Servi ce Guide Remo val and replacement procedures 802.11b/g WLAN module : WLAN/Bluetooth combo card 575920-001 Broadcom 4312G 802.11b /g WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands 504593-003 Broadcom 4312G 802.11b /g WLAN module for us e in Afghanista[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–1 1 Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the co mputer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external devices connected to [...]

4–1 2 Maintenance and Servi ce Guide Remo val and replacement procedures 4. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module. ✎ The black WLAN antenna cable is connected to th e WLAN module “Main” t erminal. The white WLA N antenna cable is connected to the WLAN module “Aux” terminal. 5. Remove the Phillips PM2[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–1 3 WW AN modul e Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the co mputer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external devic e[...]

4–1 4 Maintenance and Serv ice Guide Remo val and replacement procedures Reverse this procedure to install the WWAN module.[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–1 5 RT C ba t te r y Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the co mputer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external devi[...]

4–1 6 Maintenance and Servi ce Guide Remo val and replacement procedures Expansion memory modul e Before removing the expansion me mory module, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in Hiberna tion, turn the computer on, and then shut it down thro ugh the op erating system. 2. Disconnect [...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–1 7 Reverse this procedure to inst all an expansion memory mo dule.[...]

4–1 8 Maintenance and Servi ce Guide Remo val and replacement procedures Hard dri ve ✎ The hard drive spare part kit includes a ha rd drive connector and hard drive bracket. Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in Hiberna tion, turn the computer on, and [...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–1 9 4. Remove the hard drive 3 from the hard drive bay.[...]

4–20 Maintenance and Servi ce Guide Remo val and replacement procedures 5. If it is necessary to replace the hard drive bracket or connector, follow these steps: a. Disconnect the hard drive connector 1 from the hard drive. b. Remove the 4 isolators 2 from the 4 corners of the hard drive bracket. c. Remove the 4 Phillip s PM3.0×4.0 screws 3 that[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–2 1 Keyb o a r d ✎ The keyboard spare part kit includes a keyboard cable. Description Spare part number For use in Belgium 580030-A41 For use in the Czech Republic 580030-221 For use in Demark 580030-DH1 For use in France 580030-051 For use with the HP Mini and Compaq Mini[...]

4–2 2 Maintenance and Servi ce Guide Remo val and replacement procedures Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in Hiberna tion, turn the computer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external devices connected to the com[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–2 3 3. Turn the computer display- side up, with the front toward you. 4. Open the computer as far as possible. 5. Lift the rear edge 1 and then the left edge 2 of the keyboard until it rests at an angle. 6. Slide the keyboard 3 back until it rests on the display. 7. Release [...]

4–2 4 Maintenance and Service Gui de Remo val and replacement procedures To p c o v e r Before removing the top co ver, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in Hiberna tion, turn the computer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external devic es co[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–2 5 3. Turn the computer righ t-side up, with the front toward you and the display open as far as possible. 4. Release and disconnect the followi ng low insertion force (LIF) connec tor cables from the sys tem board: a. Power button board cable 1 b. TouchPad cab le 2 c. Touc[...]

4–2 6 Mai nte nance and Service Gui de Remo val and replacement procedures 6. Lift the rear edge 1 of the top cover until it deta ches from the base enclosure. 7. Remove the top co ver 2 by lifting it straight up. Reverse this procedure to install the top cover.[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–2 7 Wir eless button board Before removing the wireless button board, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the co mputer on, and then shut it down thro ugh the op erating system. 2. Disconnect a[...]

4–2 8 Maintenance and Servi ce Guide Remo val and replacement procedures P o wer button board Before removing the power but ton board, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in Hiberna tion, turn the computer on, and then shut it down thro ugh the op erating system. 2. Disconnect all exter[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–2 9 Speak ers Before removing the speaker s, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the co mputer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external devices conne[...]

4–30 Mainte nance and Service Gui de Remo val and replacement procedures Digital media assembly Before removing the digital me dia assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in Hiberna tion, turn the computer on, and then shut it down thro ugh the op erating system. 2. Disconnect all[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–3 1 Displa y assembly Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the co mputer on, and then shut it down thro ugh the op erating system. 2. Disconnect all externa[...]

4–3 2 Maintenance and Servi ce Guide Remo val and replacement procedures Remove the display assembly: 1. Turn the computer display- side up, with the front toward you. 2. Open the computer as far as possible. 3. Disconnect the display p a nel/webcam/micropho ne cable 1 from the system board. 4. Remove the wireless antenna cables from the clips 2 [...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4– 33 Ä CAUT I ON: Support the display ass embly w hen remo ving the f ollow ing scr ew s. Failur e to support the display assembl y can r esult in damage to the display ass embly and other computer components . 5. Remove the 4 Phillip s PM2.0×7.0 screws 1 that secure the di[...]

4–3 4 Mai ntenance and Serv ice Guide Remo val and replacement procedures 8. If it is necessary to replace the webcam module: a. Disconnect the display p anel/webcam/microphone cable 1 from the webcam module. b. Remove the webcam module 2 . 9. If it is necessary to replace the display panel: a. Remove the 6 Phillip s PM2.0×4.0 screws 1 that secu[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–3 5 c. Remove the 4 Phillip s PM2.0×4.0 screws 1 that secure the display panel to the display enclosure. d. Remove the display panel 2 . 10. If it is necessary to replace the di splay panel/webcam/microphone cable: a. Turn the display p anel upside down , with the bottom ed[...]

4–3 6 Maintenance and Service Gui de Remo val and replacement procedures 11. If it is necessary to replace the wire less antenna transceivers and cables: a. Detach the wireless antenna transceivers 1 from the display enclosure. (The transceivers are attached to the enclosure with do uble-sided tape.) b. Release the wireless antenna cables 2 from [...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–3 7 Multi board Before removing the multi bo ard, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the co mputer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external devices [...]

4–3 8 Mai ntenance and Serv ice Guide Remo val and replacement procedures Sys t e m b o a r d Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in Hiberna tion, turn the computer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external dev[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–3 9 Remove the system boa rd: 1. Remove the Phillips PM2.0×7.0 screw 1 that se cures the power connector to the base enclosure. 2. Release the power connector 2 from the base en closure. 3. Remove the Phillips PM2.0×4.0 screw that sec ures the system board to the base encl[...]

4–40 Mainte nance and Service Gui de Remo val and replacement procedures 4. Lift the right side of the system board 1 until it rests at an angle. 5. Remove the system b o ard 2 by sliding it awa y from the base enclosure at an angle. Reverse this procedure to install the system board.[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–4 1 Po w e r c o n n e c t o r Before removing the power conn ector, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the co mputer on, and then shut it down thro ugh the op erating system. 2. Disconnect al[...]

4–4 2 Maintenance and Servi ce Guide Remo val and replacement procedures Fan Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in Hiberna tion, turn the computer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external devices connected to the comp[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–4 3 Heat sink assembly ✎ To properly ventilate the computer, allo w at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed t o turn on automatica[...]

4–44 Maintenance and Servi ce Guide Remo val and replacement procedures Remove the heat sink assembly: 1. Following the 1, 2, 3, 4, 5 seque nce stamped into the heat sink assembly, loosen the 5 Phillip s PM2.0×6.0 captive screws 1 that secure the fan and heat si nk as sembly to the system board. ✎ Due to the adhesive quality of th e thermal ma[...]

Remo val and r eplacement procedur es Maintenance and S er v ice Guide 4–4 5 ✎ Step 3 applies to HP Pavili on computer models. See Step 2 for HP Mini and Comp aq Mini Computer models. 3. Remove the heat sink assembly 2 . ✎ The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the fan[...]

4–46 Maint enanc e and Serv ice Gui d e Remo val and replacement procedures[...]

Maintenance and S er v ice Guide 5–1 5 Setup Utility Starting Setup Utility Setup Utility is a ROM-based informatio n and customization utility that can be used even when your operating system is not working. The utility reports information about the computer and prov ides settings for startup, security, and other preferences. To start Setup Util[...]

5–2 Maintenance and Servi ce Guide Setup Utility Displa ying s ystem inf ormation The following procedure explains how to display system informat ion in Se tup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. 1. Open Setup Utility by turning on or rest arting the computer, and then pressing f10 wh[...]

Setup Utilit y Maintenance and S er v ice Guide 5–3 Setup Utility m enus The menu tables in this section provide an overview of Setup Utility options. ✎ Some of the Setup Utility menu ite ms listed in this chapter may not be supported by your computer. Mai n men u Security menu Diagnostics m enu Select To do this System Information ■ View and[...]

5–4 Maintenance and Servi ce Guide Setup Utility S ystem Conf iguration menu Select To do this Language support Change the Setup Utility language. Virtualization Tech nology (select models only) Enable/disable Virtualization Techn ology. LAN power saving Enable/disable the LAN power saving op tion. Boot Options Set the following boo t options: ?[...]

Maintenance and S er v ice Guide 6–1 6 Specifications Computer specifications Metric U. S. Dimensio ns Length 22.78 cm 8.97 in Width 32.49 cm 12.79 in Height (front to back) 2.73 to 3.68 cm 1.07 to 1.45 in Weight 1.9 kg 4.19 lbs Input power Operating voltage 18.5Vdc @ 3.5A = 65W Operating current 3.5A Temperature Operating (not writing to optical[...]

6–2 Maintenance and Servi ce Guide Spe cificat ions 1 1 .6 -in displa y spec ifications Metric U. S. Dimensio ns Height 17.8 cm 7.0 in Width 28.4 cm 11.2 in Diagonal 33.6 cm 13.3 in Number of colors Up to 16.8 millio n Contrast ratio 400:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.1875 × 0.1875 mm Format 1366 × 768 Config[...]

Spe cificat ions Maintenance and S er v ice Guide 6–3 Hard dr ive specifications 320-GB* 250-GB* 160-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g Interface type SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA se curity ATA security Seek times (typical read, inc[...]

6–4 Maintenance and Servi ce Guide Spe cificat ions D V D±R W and CD-R W SuperM ulti Double -La yer Combo Dr ive w ith LightScribe specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD EXTRA, Portfolio, CD-R, CD-RW), CD[...]

Spe cificat ions Maintenance and S er v ice Guide 6–5 Blu-ra y ROM with L ightSc r ibe D V D±R/R W SuperM ulti Double -La yer Dr ive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), [...]

6–6 Maintenance and Servi ce Guide Spe cificat ions S ystem DMA specifications S ystem memor y map specifications Hardware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Not applicable DMA6 Not assigned DMA7 Not assigned *ExpressCard controller can u[...]

Spe cificat ions Maintenance and S er v ice Guide 6–7 S ystem interrupt specifications Hardware IRQ S ystem function IRQ0 System timer IRQ1 Standard 101-/102-key or Microsoft® natural keyboard IRQ8 System CMOS/real-time clock IRQ12 Synaptics PS/2 TouchPad IRQ13 Numeric data processor IRQ16 Intel ICH9 family USB universal host controller 2937 Mob[...]

6–8 Maintenance and Servi ce Guide Spe cificat ions S ystem I/O address specifications I/O address (hex) System function (shi pping configuration) 000–01F DMA controller 020–021 Program interrupt controller 024–025 Program interrupt controller 028–029 Program interrupt controller 02C–03D Program interrupt controller 02E–02F Motherboar[...]

Spe cificat ions Maintenance and S er v ice Guide 6–9 0C0–0DF Direct memory access controller 0F0–0F0 Numeric data processor 0200–027F Motherboard resources 3B0–3BB Mobile Intel 4 Series express ch ipset family 3C0–3DF Mobile Intel 4 Series e xpress chipset family 400–47F Motherboa rd re sources 4D0–4D1 Programmable interrupt contro[...]

6–1 0 Maintenance and Servi ce Guide Spe cificat ions[...]

Maintenance and S er v ice Guide 7–1 7 Sc r ew listing This chapter provides specification and reference inform ation for the screws used in the computer. The screws listed in this chapter are available in the Screw Kit, spare part number 580063-0 0 1.[...]

7–2 Maintenance and Servi ce Guide Scre w li sting Phillips P M2. 0×4. 0 sc re w Where used: One screw tha t secures the WLAN module to the system board Where used: 2 screws that se cure the WWAN module to the system board Color Qu antity Length Th read Head diameter Black 18 4.0 mm 2.0 mm 4.5 mm[...]

Scre w li sting Maintenance and S er v ice Guide 7–3 Where used: One screw tha t secures the wireless button board to the top cover Where used: One screw tha t secures the power button board to the top cover Where used: One sc rew that secures the digital media assembly to the base enclosure[...]

7–4 Maintenance and Servi ce Guide Scre w li sting Where used: 6 screws that se cure the display hing e brackets to the display enclosure Where used: 4 screws that se cure the display panel to the display enclosure Where used: 2 screws that se cure the fan to the system board (HP Mini and Co mpaq Mini models)[...]

Scre w li sting Maintenance and S er v ice Guide 7–5 Where used: 2 screws that secure the fan to th e system board (H P Pavilion models)[...]

7–6 Maintenance and Servi ce Guide Scre w li sting Phillips P M2. 0×5 .0 s cre w Where used: 2 screws that secure the multi board to the base enclosure Color Qu antity Length Th read Head diameter Black 2 5.0 mm 2.0 mm 4.5 mm[...]

Scre w li sting Maintenance and S er v ice Guide 7–7 Phillips P M2. 0×6. 0 captive scre w Where used: 2 captive screws that sec ure the ac cessory compartment cover to the computer (screws are secured to the cover by C-clips) Color Qu antity Length Th read Head diameter Black 7 6.0 mm 2.0 mm 5.0 mm[...]

7–8 Maintenance and Servi ce Guide Scre w li sting Where used: 5 captive screws tha t secure the heat sink to the system board ( screws are sec ured to the heat sink by C-clips) (HP Mini and Compaq Mini models)[...]

Scre w li sting Maintenance and S er v ice Guide 7–9 Where used: 5 captive screws that secure the h eat sink to the system board ( screws are secure d to the heat sink by C-clips) (HP Pavilion models)[...]

7–1 0 Maintenance and Servi ce Guide Scre w li sting Phillips P M2. 0×7 . 0 scre w Where used: 4 screws that se cure the keyboard to the base enclosure Where used: 3 screws that se cure the top cover to the base enclosure Color Qu antity Length Th read Head diameter Black 19 7.0 mm 2.0 mm 4.5 mm[...]

Scre w li sting Maintenance and S er v ice Guide 7–1 1 Where used: 4 screws that se cure the top cover to the base enclosure Where used: 2 screws that se cure the speaker assembly to the base enclosure[...]

7–1 2 Maintenance and Servi ce Guide Scre w li sting Where used: 4 screws that se cure the displa y assembly to the base enclosure Where used: One screw tha t secures the power connector to the base enclosure Where used: 1 screw that secure s the system board to the base enclosure[...]

Scre w li sting Maintenance and S er v ice Guide 7–1 3 Phillips P M2. 0×1 2. 0 scre w Where used: 2 screws that se cure the top cover to the base enclosure Color Qu antity Length Th read Head diameter Black 2 12.0 mm 2.0 mm 5.0 mm[...]

7–1 4 Maintenance and Serv ice Guide Scre w li sting Phillips P M3. 0×4. 0 scre w Where used: 4 screws that secure the hard drive bracket to the hard dri ve Color Qu antity Length Th read Head diameter Silver 4 4.0 mm 3.0 mm 5.0 mm[...]

Maintenance and S er v ice Guide 8–1 8 Back up and r eco very Backup and r ecov er y in W indow s 7 Overvie w Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system [...]

8–2 Maintenance and Servi ce Guide Back up and reco very Creating r ecov er y discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these disc s after setting up the computer for the first time. Handle these discs[...]

Back up and reco very Maintenance and S er v ice Guide 8–3 To copy only the active window, press alt+fn+prt sc . To copy the entire screen, press fn+prt sc . 3. Open a word-processing document, a nd then select Edit > Paste . 4. Save the docum ent. ■ You can back up your info rmation to an optional external hard drive, a netw ork drive, or d[...]

8–4 Maintenance and Servi ce Guide Back up and reco very Create a sy stem restore point 1. Select Start > Control Panel > System and Security > System . 2. In the left pane, click System Protection . 3. Click the System Protection tab. 4. Under Protection Settings, select the disk fo r which you want to create a restore point. 5. Click C[...]

Back up and reco very Maintenance and S er v ice Guide 8–5 Reco v erin g from the dedi cated reco very part ition (select m odels only) ✎ Computers with an SSD may not have a recovery partitio n. If the computer does not have a recovery partition, you will not be able to recover using this procedure. Recovery discs have been included for comput[...]

8–6 Maintenance and Servi ce Guide Back up and reco very ■ Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time saver if you have to reset your preferences. To copy the screen and paste it into a word-processing document: a. Display the screen you want to [...]

Back up and reco very Maintenance and S er v ice Guide 8–7 Rec overing your info rma ti on To recover information you previously backed up, follow these steps: 1. If possible, back up all personal files. 2. Select Start > All Programs > Accessories > System Tools > Bac kup . The Backup or Restore Wizard opens. 3. Click Restore files a[...]

8–8 Maintenance and Servi ce Guide Back up and reco very[...]

Maintenance and S er v ice Guide 9–1 9 Connec tor pin assignments Audio -out (headphone)/Audio-in (mic r ophone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground[...]

9–2 Maintenance and Servi ce Guide Connect or pin assignments External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9+ 5 V D C 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock[...]

Connec tor pin assignments Maintenance and S er v ice Guide 9–3 HDM I Pin Signal 1 TMDS data 2+ 2 TMDS data 2 shield 3 TMDS data 2- 4 TMDS data 1+ 5 TMDS data 1 shield 6 TMDS data 1- 7 TMDS data 0+ 8 TMDS data 0 shield 9 TMDS data 0- 10 TMDS clock+ 11 TMDS clock shield 12 TMDS clock- 13 CEC 14 No connect 15 DDC clock 16 DDC data 17 Ground 18 +5V [...]

9–4 Maintenance and Servi ce Guide Connect or pin assignments RJ- 45 (network) Univ ersal Serial Bus Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Pin Signal 1+ 5 V D C 2D a t a 3D a t a + 4 Ground[...]

Maintenance and S er v ice Guide 10 – 1 10 P ow er cor d set r equirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets th e requirements for use in the country or region where the equi[...]

10 – 2 Maintenance and Service Gui de P owe r c ord s et re qu ire m en ts Requir em ents for specific countries and re gions Country/region Accredited agency Applicable note n umber Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA [...]

Maintenance and S er v ice Guide 11 – 1 11 Rec y c l in g Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in yo ur area for computer battery disposal. Displa y Å WA R N I N G : T he backlight contains mer cury . Caution mu st be exer ci[...]

11 – 2 Maintenance and Servi ce Guide Rec ycli ng Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of th e display bezel until the bezel dise[...]

Rec ycli ng Maintenance and S er v ice Guide 11 – 3 5. Remove all screws 1 that secure the display panel ass embly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display pane l. 9. Use a sha[...]

11 – 4 Maintenance and Servi ce Guide Rec ycli ng 11. Remove the screws 1 that secure the backlight cover to the di splay panel. 12. Lift the top edge of the backlight cover 2 and swing it outward. 13. Remove the backlight cover. 14. Turn the d isplay panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel.[...]

Rec ycli ng Maintenance and S er v ice Guide 11 – 5 16. Turn th e display panel upside d own. 17. Remove the backlight frame from the display panel. Å WA R N I N G : T he backlight contains mer cury . Exer cise cauti on when r emo ving and handling the bac klight to av oid damaging this component and causing e xposure to the mer cury . 18. Remov[...]

11 – 6 Maintenance and Servi ce Guide Rec ycli ng 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear pane l. 22. Release the tape 4 that secures the LCD panel to the display rear pa nel. 23. Remove the LCD panel. 24. [...]

Maintenance and S er v ice Guide Inde x–1 Inde x A AC adapter, spare part numbers 3–10 , 3–11 antennas disconnecting 4–12 , 4–13 locations 2–2 audio, product description 1–3 audio-in jack, connector pinout 9–1 audio-out jack, connector pinout 9–1 B backing up files 8–2 base enclosure, spare part number 3–4 , 3–15 battery rem[...]

Index –2 Mai ntenance and Se r vi ce Guide Index display panel cable illustrated 3–9 , 3–13 , 4– 31 removal 4–35 spare part numbers 3–9 , 3–13 , 4–31 display panel, product description 1–2 display switch 2–1 drive light 2–7 drives, boot order 5–4 DVD±RW and CD-RW SuperMulti Double-Layer Drive precautions 4–2 spare part nu[...]

Index Maintenance and Ser vi ce Guide Index–3 location 2–9 modem, product description 1–3 monitor port connector pinout 9–2 location 2–8 multi board spare part numbers 3–16 N network cable, removal 4–43 network jack connector pinout 9–4 location 2–8 O operating system, product description 1–5 optical drive precautions 4–2 prod[...]

Index –4 Mai ntenance and Se r vi ce Guide Index Diagnostics menu 5–3 File menu 5–3 navigating and selecting 5–1 restoring factory settings 5–2 Security menu 5–3 System Configuration menu 5–4 using 5–1 SIM, removal 4–8 sleeve spare part number 3–15 solid state drive spare part number 3–15 speakers removal 4–29 spare part num[...]