HP (Hewlett-Packard) 3500 manual

hp color L ase rJet 3 5 00 and 3 7 00 se r i es pr inte r use[...]

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hp color LaserJet 3500 and 3700 series printer User Guide[...]

Copyright and License © 2003 Copyright Hewlett-Pac kard Devel opm ent Comp any, L.P. Reproducti on, adaptat ion, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The informati on contai ned herein is subject to change wi thout notice. The only warranties for HP products and services are set[...]

hp customer care Online Services For 24-hour access to information using a modem or Internet connection. Wor ld W id e W eb URL: for the HP Color LaserJet 3500 series printer, updated HP printer software, product and support in formation , and printer drivers in several languages can be obtained from http://www.hp.com/s upport/ clj3500 ; for the HP[...]

To check the printer status and settings and view troubleshooting infor mation and online docum enta tion, use HP toolbox. You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a c omple te software installation to use the HP toolbox. See Using the hp toolbo[...]

Table of contents 1 Printer basics Quick access to printer infor mation .................................................. ........................................ 2 User guide links ................................................................................................................. .2 Wh er e to look for more infor matio n ...........[...]

Powe rSav e time ................................................ .......................... ...................... ............... 41 Display brightness ....................... .................................. ............................ .................... ... 42 Personality (available for the hp color LaserJet 3700 series printer) ..........[...]

Control panel settings for automa tic 2-sided printing ........... .................. ......................... 81 Options for binding 2-sided printing jobs ......................... ..................................... ........... 82 Manual 2-sided printing ..........................................................................................[...]

Supplies life ................................................................. ............................ ...................... . 108 Approximate rep laceme nt intervals for supplies for the hp color LaserJet 3500 series printer ................................................................................................................... 1[...]

Print quality problems associated with the e nviro nmen t ............ ............... ............ ........ 194 Print quality problems associated with paper j ams ....... .......................... ............ .......... 194 Print quality problems associated with toner buildup inside the printer .. ............. ........ .194 Print quality troubl[...]

Enabling the language font DIMM .............. ............ ........... ............... ............ ............... ... 226 Checking DIMM installation ............. .............. .................. ............. ................. ............... .. 226 Installing an hp Jetdirect print server card in the hp color LaserJet 3700 series printer .....[...]

1 Printer basics This chapter contains infor mation on b ecomi ng familiar with the printer features. The following topics are covered: ● Quick access to printer informatio n ● Printer configurations ● Printer features ● Walk around ● Printer software ● Print media specifications ENWW 1[...]

Quick access to printer information User guide links ● Walk around ● Replacing supplies and parts Where to look for more information Several references are available for use with this printer. For the HP Color LaserJet 3500 series printers, see http://www.hp.com/suppo rt/clj 3500 . For the HP Color LaserJet 3700 series printers, see http://www.[...]

Using the printer User Guide —Detailed i nformatio n for using and troubleshooting the printer. Available on the CD-ROM that came with the printer. Online Help —Infor mation about printer options that are available from within the printer drivers. To view a Help file, access the online Help through the printer driver. E N W W Quick access to pr[...]

Printer configurations Than k you for purchasing the HP Color LaserJet 3500 series printer or the HP Color LaserJet 3700 series printer. These printers are available in the configurations described below. HP color LaserJet 3500 printer The HP Color LaserJet 3500 printer is a four-color, laser printer that prints 12 pages per minu te (ppm) in both m[...]

HP color LaserJet 3700 printer The HP Color LaserJet 3700 printer is a four-color, laser printer that prints 16 pages per minu te (ppm) in both mo noc hrom e (black and white) and color. ● Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of various paper types and sizes or 10 envelopes and a 250-sheet paper f[...]

HP color LaserJet 3700dn printer The HP Color LaserJet 3700dn printer includes the features of the HP Color LaserJet 3700n printer, auto matic 2-sided (duplex) printing, and a total of 128 MB of SDRAM. HP color LaserJet 3700dtn printer The HP Color LaserJet 3700dtn printer includes the features of the HP Color LaserJet 3700dn printer, plus an addit[...]

Printer features This printer combines the quality and reliability of Hewlett-Packard printing with the features listed below. For more infor matio n on the features of the HP Color LaserJet 3500 series printer, see the Hewlett-Packard website at http://www.hp.com/su pport/ clj35 00 . For more inform ation on the features of the HP Color LaserJet 3[...]

HP Color LaserJet 3500 seri es printer HP Color LaserJet 3700 se ries printer Fonts Not applicable ● 80 internal fonts avai lable for both PCL and PostScript emulation . ● 80 pr inter-matc hing screen fonts in TrueType™ format available with the so ftware solution. Paper handling ● Prints on paper from 76 by 127 m m (3 by 5 inches) up to 21[...]

HP Color LaserJet 3500 seri es printer HP Color LaserJet 3700 se ries printer Connectivity ● Hi-Speed Universal serial bus (USB) 2.0 cable interface. ● HP Jetdirect en 3700 external print server; standard on the HP Color LaserJet 3 500n printer. ● HP W eb Jetadmin software. ● Standard, bidirectional, parallel cable interface (I EEE-1284 com[...]

Walk around The following illustrations identify the locations and names of key component s of this printer. Front view (shown with 500-sheet paper feeder) 1 on/off switch 2 Tray 3 (option al; 500 sheets of s tandard paper) 3 Tray 2 (250 sheets of s tandard paper) 4 Tray 1 5 front door 6 printer control panel 7 output bin extender, for use wit h B5[...]

Printer software Included with the printer is a CD-ROM containing the printing system software. The software compo nents and printer drivers on this CD-ROM help you use the printer to its fullest potential. See the getting started guide for installation instructions. Note For the latest information about the printing system software co mponents , v[...]

Printer drivers for the hp color LaserJet 3700 series printer Operating system 1 PCL 6 PS Emulation Windows 9 8, Me Windows N T 4.0 Note Windows N T does not support USB Windows 2000 2 Windows XP (32-bit) 2 Windows XP (64-bit) 2 , 3 Windows Server 2003 (32-bit) Windows Server 2003 (64-bit) Macintosh OS 1 Not all printer features are available from [...]

HP Web Jetadmin HP Web Jeta dmin allows you to ma na ge HP Jetdirect-connected printers within your intranet using a browser. HP We b Jeta dmin is a browser-based ma nag emen t tool and should be installed only on the network administrator’s comp uter. It can be installed and run on a variety of systems. To download a current version of HP Web Je[...]

HP toolbox The HP toolbox is an application that you can use for the following tasks: ● checking the printer status ● configuring the printer settings ● viewing troubleshooting info rmation ● viewing online d ocume ntatio n ● printing internal printer pages You can view the HP toolbox when the printer is directly connected to your compute[...]

For a complete explanation of the features and functionality of the em bedded W e b server, see Using the embedded Web server (hp color LaserJet 3700 series printer only) . Other components and utilities Several software applications are available for Wi ndows an d Macintosh OS users, as well as for network administrators. These programs are summar[...]

Print media specifications For opti mum results, use co nventiona l 75 g/m 2 to 90 g/m 2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. Supported paper weights and sizes Tray 1 paper sizes 1 Tray 1 Dimensions Weight or thickness[...]

Tray 2 paper sizes 1 Tray 2 Dimensions Weight or thickness Capacity Letter 216 by 279 mm (8.5 by 11 in) 60 to 105 g/m 2 (16 to 28 lb bond) 250 sheets (75 g/m 2 ; 20 lb bond) Legal 216 by 356 mm (8.5 by 14 in) 60 to 105 g/m 2 (16 to 28 lb bond) 250 sheets (75 g/m 2 ; 20 lb bond) Executive 184 by 267 mm (7.3 by 10.5 in) 60 to 105 g/m 2 (16 to 28 lb b[...]

Manual 2-sided printing. Any of the supported paper sizes and types listed for printing from Tray 1 can be manually duplexed. See 2-sided (duplex) printing for more informa tion. 18 Chapter 1 Printer basics ENWW[...]

2 Control panel This chapter contains informatio n on the printer control panel, which provides control of printer functions and commu nica tes informati on about the printer and print jobs. The following topics are covered: ● Control panel overview ● Control panel menus ● Menu hierarchy ● Inform ation menu ● Paper handling menu ● Confi[...]

Control panel overview The control panel provides control of printer functions and c ommun icate s informatio n about the printer and print jobs. Its display provides graphic infor mation about printer and supplies status, mak ing it easy to identify and correct problems. Control panel buttons and lights 1 help ( ) button 2 back arro w ( ) button 3[...]

Button name Function Up arr ow Down arrow Navigat e menus and text, and increase or decrease the values of nume rical items in the display. Back arr ow Navigates backwar d in nested me nus. Menu Enters and exits m enu s. Stop Halts the current job in progress, presents a choice to resum e or cancel the current print job, clears paper from the print[...]

The top-level screen on the display has two areas: message/prom pt and supplies gauge. Printer display 1 messa ge/prom pt area 2 supplies gauge 3 print cartridge colors from left to right: black, cyan, mag enta , and yello w The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. The supplies g[...]

Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most co nven ient way to control the printer. Any changes that you mak e using the computer will override the printer control panel settings. See the Help files associated with the software, or for more i[...]

Menu hierarchy The following tables list the hierarchies of each men u. To access the menus 1. Press M ENU once to access MENUS . 2. Press or to navig ate the listings. 3. Press to select the appropriate option. 4. Press to return to the previous level. 5. Press M ENU to exit the MENUS . 6. Press to see additional infor mation about a m enu . MENUS[...]

Paper Handling TRAY 1 SIZE TRAY 1 TYPE TRAY 2 SIZE TRAY 2 TYPE TRAY 3 SIZE TRAY 3 TYPE Configure device menu See Configure device menu and Changing printer control panel configuration settings for more informa tion. Configure Device PRINTING COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX (available for the HP Color LaserJet 37 00dn and [...]

SYSTEM SETUP SHOW ADDRESS (available for the HP Color LaserJet 3700 series printer COLOR/BLACK MIX TRAY BEHAVIOR Pow ersave Time DISPLAY BRIGHTNESS PERSONALITY (available for the HP Color LaserJet 3700 series printer) CLEARABLE WARNINGS (available for the HP Color LaserJet 3700 series printer) AUTO CONTINUE SUPPLIES LOW JAM RECOVERY RAM DISK (avail[...]

DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS paper path test MANUAL SENSOR TEST COMPONENT TEST PRINT /STOP TEST ENWW Menu hierarchy 27[...]

Information menu Use the info rmatio n menu to access and print specific printer infor mation. Menu item Description PRINT MENU MAP Prints the control panel m enu m ap, whi ch sh ows the layout and current settings of the control panel me nu items. See Printer information pages . PRINT CONFIGURATION Prints the printer configur ation page. PRINT SUP[...]

Paper handling menu The paper handling menu allows you to configure trays by size and type. It is imp ortan t to correctly configure the trays with this menu before you print for the first time. Note If you have used previous HP LaserJet printers, you might be a ccus tomed to configuring Tray 1 to first mode or to cassette mod e. To mim ic the sett[...]

Configure device menu The configure device menu allows you to change or reset the default print settings, to adjust the print quality, and to change the system configuration and I/O options. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this m e[...]

Menu item Values Description COURIER FONT REGULAR DARK Allows you to select a version of the Courier font. The default is REGULAR . Available for the HP Color LaserJet 3700 series printer . WIDE A4 NO YES Allows you to c hange the printable area of A4 paper so that eighty 10-pitch characters may be printed on a single line. The default is NO . Avai[...]

Menu item Values Description PCL FORM LENGTH ORIENTA TION FONT SOURCE FONT NUMBER FONT PITCH FONT POINT SIZE Symbol set APPEND CR TO LF SUPPRESS BLANK PAGES Allows you to configure settings for the printer control language. FORM LENGTH sets the numb er of lines per page. The default is 0 . ORIENTATION determines long-edge versus short -edge page la[...]

Menu item Values Description ADJUST COLOR CYAN DENSITY MAGENTA DENSITY YELLOW DENSITY BLACK DENSITY RESTORE COLOR VALUES Allows you to modif y the half tone settings for each color. The default for each color is 0 . SET REGISTRA TION PRINT TEST PAGE Source ADJUST TRAY 1 ADJUST TRAY 2 ADJUST TRAY 3 Allows 1-sided and 2-sided imag e alignmen t. The d[...]

Menu item Values Description OPTIMIZE T1 DOWN T1 UP T2 UP 1 T1 UP 2 T2 DOWN 1 T2 DOWN 2 LEADING EDGE UP LEADING EDGE DOWN REDUCE BKGROUND 1 REDUCE BKGROUND 2 FUSER DOWN 1 FUSER DOWN 2 FILM OFFSET GHOST PREVENTION PRE-ROTATION RESTORE OPTIMIZE Allows you to optimize certain parameters for all jobs rather than (or in addition to) optimiz ing by paper[...]

Menu item Values Description SHOW ADDRESS AUTO OFF AUTO allows the printer's IP address to be s ho wn on the printer control panel, alternat ing with the Ready mes sage. The default is OFF . This men u item is dis played only if the printer is c onnected to a ne twork (available for the HP Color LaserJet 3700n, 370 0dn, and 3700d tn printer mo[...]

Menu item Values Description Pow ersave Time 1 HOUR 2 MINUTES 30 MINUTES 4 HOURS 15 MINUTES 15 HOURS Reduces power consumpt ion whe n the printer has been in activ e for an extended period. Allows you to set the length of time the printer rema ins inactive before going into Po werSav e mode . The default is 30 MINUTES . See Pow erSave time for more[...]

Menu item Values Description JAM RECOVERY OFF ON AUTO Sets whet her the printer will att empt to reprint pages after a j am . The default is AUTO . See Jam recovery for more information. RAM DISK AUTO OFF Determine s h ow the RAM disk feature is confi gured. AUTO allows the printer to de term ine the op timal RAM disk size based on the am ount of a[...]

Menu item Values Description EIO 1 Possible val ues are: TCP/IP IPX/SPX APPLETALK DLC/LLC LINK SPEED Allows you to conf igure EIO devices installed in the EIO slot. Available for the HP Color LaserJet 3700 series printer. See Enhanced I/O (EIO) configuration (hp color LaserJet 3700 series printer only) for more info rmation. Resets menu The resets [...]

Diagnostics menu The diagnostics menu allows you or a service representative to run tests that can help identify and solve problems with the printer. Menu item Description PRINT EVENT LOG This item will print an event log that will display the last 50 entries in the printer eve nt log, starting with the most recent. SHOW EVENT LOG This item display[...]

Changing printer control panel configuration settings By using the printer control panel, you can ma ke changes to general printer configuration default settings, such as tray size and type, Pow erS ave time, printer personality (language), and j am recovery. The printer control panel can also be accessed from a computer by using the Settings page [...]

5. Press to select SYSTEM SETUP . 6. Press to highlight TRAY BEHAVIOR . 7. Press to select TRAY BEHAVIOR . 8. Press to highlight MANUALL Y FEED PROMPT . 9. Press to select MANUAL LY FEED PROMPT . 10. Press or to select ALWAYS or UNLESS LOADED . 11. Press to set the behavior. 12. Press M ENU . PowerSave time The adjustable Pow erSav e time feature r[...]

8. Press or to select ON or OFF . 9. Press to set the selection. 10. Press M ENU . Display brightness You can change the brightness of the control panel display using the DISPLAY BRIGHTNESS option. To set the display brightness 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Pres[...]

9. Press to set the personality. 10. Press M ENU . Clearable war nings (available for the hp color LaserJet 3700 series printer) You can de termin e the display time of control panel clearable warnings with this option by selecting ON or JOB . The default value is JOB . ● ON displays clearable warnings until you press . ● JOB displays clearable[...]

9. Press to set the selection. 10. Press M ENU . Supplies low The printer allows two options for reporting that supplies are low; CONTINUE is the default value. ● CONTINUE allows the printer to continue printing while displaying a warning until the supply is replaced or a supply out condition is reached. ● STOP causes the printer to pause print[...]

5. Press to select SYSTEM SETUP . 6. Press to highlight JAM RECOVERY . 7. Press to select JAM RECOVERY . 8. Press or to select the appropriate setting. 9. Press to set the selection. 10. Press M ENU . Language The option to set the default language appears when the printer is turned on for the first time. As you scroll through the available options[...]

Using the printer control panel in shared environments If your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: ● Consult your system administrator before mak ing changes to control panel settings. Changing control panel settings could affect other print jobs. ● Coordinate with other[...]

3 I/O configuration This chapter describes how to configure certain network parameters on the printer. The following topics are covered: ● USB configuration ● Parallel configuration (hp color LaserJet 3700 series printer only) ● Enhanced I/O (EIO) configuration (hp color LaserJet 3700 series printer only) ● Network configuration ENWW 47[...]

USB configuration All printer models support USB connections. The USB port is on the back of the printer. Connecting the USB cable Plug the USB cable into the printer. Plug the other end of the USB cable into the c omputer . 1 2 USB port connection 1 USB port 2 USB connector Note You cannot connect the printer to one computer using the parallel cab[...]

Parall el configuration (hp color LaserJet 3700 series printer only) The HP Color LaserJet 3700 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a b-connector plugged into the printer’s paralle[...]

Enhanced I/O (EIO) configuration (hp color LaserJet 3700 series printer only) This printer comes equipped with one enhanced inp ut/outpu t (EIO) slot. The EIO slot holds compati ble external devices, such as the HP Jetdirect print server network cards or other devices. Plugging an EIO network card into the slot increases the number of network inter[...]

NetWare networks Wh e n using Novell NetWa re products with an HP Jetdirect print server, Queue Server mode provides im pro ved printing performance over Remote Printer m ode. The HP Jetdirect print server supports Novell Directory Services (NDS), as well as bindery m odes . For more infor mation, see the HP Jetdirect Print Server Administrator’s[...]

Network configuration Note The network configuration feature is available for the HP Color LaserJet 3700 series printer when an EIO device is installed. You might need to configure certain network parameters on the printer. You can configure these parameters from the printer control panel, the emb edd ed We b server, or for most networks, from the [...]

12. Press to save the setting. 13. Press M ENU to return to the Ready state. Manually configuring TCP/IP parameters from the printer control panel Use manual configuration to set an IP address, subnet mas k, default gateway, syslog server, and idle time out. Setting an IP address 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure D[...]

3. Press to select Configure Device . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO 1 . 7. Press to select EIO 1 . 8. Press to highlight TCP/IP . 9. Press to select TCP/IP . 10. Press to select CONFIG METHOD . 11. Press to highlight MANUAL . 12. Press to select MANUAL . 13. Press to highlight MANUAL S ET TIN GS . 14[...]

14. Press to select MANUAL SET T IN GS . 15. Press to highlight DEFAULT GATEWAY . 16. Press to select DEFAULT GATEWAY . Note The first of four sets of numbers are the default settings. Each set of numbers represents one byte of infor mation and has a range from 0 to 255. 17. Press the or arrow to increase or decrease the number for the first byte o[...]

20. Press to save the syslog server. 21. Press M ENU to return to the Ready state. Setting the idle timeout 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO 1 . 7. Press to select EIO 1 . 8. Press to highl[...]

11. Press to select the desired link speed. 12. Press M ENU to return to the Ready state. Disabling network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: ● decreases printer-generated network traffic ● prevents unauthorized users from printing to the [...]

7. Press to select EIO 1 . 8. Press to highlight APPLETALK . 9. Press to select APPLETALK . 10. Press to select ENABLE . 11. Press to highlight OFF . 12. Press to select OFF . The control panel displays a message that the setting has been saved and displays an option to re-enable Ap pleTal k. 13. Press M ENU to return to the Ready state. To disable[...]

4 Printing tasks This chapter describes how to perform basic printing tasks. The following topics are covered: ● Controlling print jobs ● Selecting paper ● Configuring trays ● Printing on special media ● 2-sided (duplex) printing ● Special printing situations ● Managing memory (hp color LaserJet 3700 series printer only) ENWW 59[...]

Controlling print jobs In the Microsoft W i ndows operating system, three settings affect how the printer driver tries to pull paper when you send a print job. The Source , Type , and Size settings appear in the Page Setup , Print ,o r Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automati[...]

Priority for print settings Changes made to print settings are prioritized (or take precedence) depending on where the changes are ma de: Note The names of com man ds and dialog boxes might vary depending on your software application. ● Page Setup dialog box . This dialog box opens when you click Page Setup or a similar com man d on the File menu[...]

Operating System Temporary change settings for print jobs Permanently change default settings 1 Macintosh OS X On the File menu, click Print . Change settings that you wan t on the various pop-up m enus . On the File me nu, click Print . Change settings that you want on the various pop-up m enus , and then on the ma in pop-up menu, click Save Custo[...]

Selecting paper You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print medi a. Before purchasing any paper or specialized forms in quantity, verify that your paper supplier obtains and understands the print media requirements specified in t[...]

● Do not use paper that is e mboss ed or coated, and is not designed for the temperatur es of the HP Color LaserJet 3500 and 3700 series printer image fusers. Select paper that can tolerate tempe rature s of 190° C (374° F) for 0.1 second. HP produces a selection of paper that is designed for the HP Color LaserJet 3500 and 3700 series printer. [...]

Configuring trays The HP Color LaserJet 3500 and 3700 series printer allows you to configure trays by type and size. You can load different paper in the printer trays and then request paper by type or size in the application or the printer driver. Note If you have used previous HP Color LaserJet printers, you might be a ccust omed to configuring Tr[...]

Tray 1 custom paper Use the ANY SIZE size setting when the paper on which you want to print does not exactly match the size of the paper specified in the docume nt you are printing. The printer will look first for paper that exactly matches the doc umen t, and then it will look for and print from the tray set to ANY SIZE or ANY TYPE . Use the ANY C[...]

Y dimension The Y dimension is the length of the page as it feeds into the printer. 1. Press to highlight Y DIMENSION . 2. Press to select Y DIMENSION . 3. Press or to highlight the correct value. 4. Press to select the value. If the value entered is outside the valid range, Invalid value will appear for two seconds. The display prompts you to ente[...]

3. Slide out the tray extender and, if necessary, open the additional tray extender. 4. Slide the width guides slightly wider than the print media . ? 5. Place print media into the tray with the side to be printed up, and the top, short edge in first. Note If you are printing on two sides, see 2-sided (duplex) printing for loading instructions. ? 6[...]

6. Slide the paper width guides inward until they lightly touch the print media stack on both sides without bending it. Make sure the print media fits under the tabs on the width guides. ? CAUTION Wa it for the printer to finish printing before closing Tray 1 (optional). Closing the tray before the printer finishes can cause j ams . 7. If you are p[...]

To load envelopes into Tray 1 1. Open Tray 1. 2. Slide out the tray extender and, if necessary, open the additional tray extender. 3. Set the paper width guides. ? 70 Chapter 4 Printing tasks ENWW[...]

4. Load up to 10 envelopes in the center of Tray 1 with the side to be printed on facing up, with the stamp area closest to the printer, and the short edge toward the printer. Slide the envelopes into the printer as far as they will go without forcing th em. ? 5. Adjust the guides to touch the enve lope stack without bending the envel opes. Make su[...]

Printing from Tray 2 and Tray 3 Tray 2 holds up to 250 sheets of standard paper. Tray 2 adjusts for many sizes. Optional Tray 3 holds up to 500 sheets of standard paper. Tray 3 attaches underneath Tray 2. Tray 3 accepts letter- and A4-size paper. W he n Tray 3 is properly installed, the printer detects it and lists Tray 3 as a choice in the control[...]

3. Move the side width guides until the blue arrows on the width guides point to the size of paper you are loading. 4. On the back of the tray, press the blue ridges and slide the length guides until the arrow symbol points to the size you are loading. 5. Load the paper into the tray. If this is special paper such as letterhead, load it with the si[...]

6. Push down on the stack of paper to lock the metal lift plate into place. Make sure that the stack of paper is flat and that the paper is below the height tabs. 7. Slide the tray back into the printer. 74 Chapter 4 Printing tasks ENWW[...]

Loading paper into Tray 3 1. Pull the tray out of the printer and re move any paper. 2. Raise the output bin extension. 3. Adjust the length guides. For letter-size paper, raise the blue rear stop. For A4-size paper, lower the blue rear stop. ENWW Configuring trays 75[...]

4. Adjust the width guides. For letter-size paper, press the center of the side width guides outward as far as possible. For A4-size paper, press the blue ridges, on the outside of the side width guides, inward as far as possible. 5. Load the paper into the tray. If this is special paper, such as letterhead, load it with the side to be printed down[...]

6. Make sure the stack of paper is flat in the tray at all four corners, and keep it below the height tabs. 7. Slide the tray back into the printer. ENWW Configuring trays 77[...]

Printing on s pecial media Use these guidelines when printing on special types of m edi a. Transparencies Wh e n printing on transparencies, use the following guidelines: ● Handle transparencies using the edges. Oils from your fingers deposited on the transparency can cause print quality problems. ● Use only overhead transparencies rec ommen de[...]

Adhere to the following guidelines to help ensure proper printing on envelopes and to help prevent printer ja ms: ● Do not load more than 10 envelopes into Tray 1. ● The weight rating of envelopes should not exceed 90 g/m 2 (24 lb bond). ● Envelope s should be flat. ● Do not use envelopes with windows or clasps. ● Envelope s must not be w[...]

HP LaserJet Tough paper Wh e n printing on HP LaserJet Tough paper, use the following guidelines: ● Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems. ● Use only HP LaserJet Tough paper with this printer. HP products are designed to work together for opti[...]

2-sided (duplex) printing The printer can print on both sides of the paper. If the printer is not equipped with au tomatic 2-sided printing, see Manual 2-sided printing . Automatic 2-sided printing (available for the hp color LaserJet 3700dn and 3700dtn printers) Note You must specify automat ic 2-sided printing options in your software application[...]

To enable or disable 2-sided printing from the printer control panel Note Changing settings for 2-sided printing through the printer control panel affects all print jobs. Whenever possible, change settings for 2-sided printing through your software application or printer driver. 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure De[...]

To manually print on two sides (duplex) 1. Insert enough paper into one of the trays to acco mmo date the print job. If you are loading special paper such as letterhead, load it in one of the following ways: For Tray 1, load the letterhead paper with the first side down, b ottom in first. For Tray 2 (250-sheet tray) or Tray 3 (500-sheet tray), load[...]

8. Go to the printer. W h en the MANU AL FEED prompt appears, re move any blank paper from Tray 1. Insert the printed stack with the blank side up, top edge in first . You must print the second side from Tray 1. Note Do not discard any blank sheets from the printed stack. 9. If p romp ted by a message at the control panel, press . Note If total she[...]

Speci al printing situations Use these guidelines when printing on special types of paper. Printing a different first page Use the following procedure to print the first page of a do cume nt on a different paper type than the rest of the do cume nt. For example, you can print the first page of a do cume nt on letterhead paper and the rest on plain [...]

To stop the current print job using the printer control panel Press S TOP on the printer control panel to pause the job that is currently printing. Press to highlight Cancel Current Job . Press to cancel the job. To keep printing the job, press to resume printing. If the print job is too far into the printing process, you may not have the option to[...]

Managing memory (hp color LaserJet 3700 series printer only) This printer supports up to 448 MB of memo ry. You can add additional m emor y by installing Dual Inline Memory Modules (DIMMs). To allow for me mor y expansion, the printer has three DIMM slots, which accept 64, 128, or 256 MB of RAM each. For informa tion about installing memory, see Wo[...]

88 Chapter 4 Printing tasks ENWW[...]

5 Managing the printer This chapter describes how to ma nage the printer. The following topics are covered: ● Printer inform ation pages ● Using the embedded Web server (hp color LaserJet 3700 series printer only) ● Using the hp toolbox ENWW 89[...]

Printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration. The procedures for printing the following infor mation pages are described here: ● menu map ● configuration page ● supplies status page ● usage page (available on the HP Color LaserJet 3700 series [...]

Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as mem ory (DIMMs), paper trays, and printer languages. 1. Press M ENU to enter the MENUS . 2. Press to highlight Information . 3. Press to select Information . 4. Press to hi[...]

Usage page (available for the hp color LaserJet 3700 series printer) The usage page lists a page count for each size of paper that has passed through the printer. This page count includes the number of pages that were printed on one side (simplexed), the number that were printed on two sides (duplexed), and totals of the two printing me thod s for [...]

PCL or PS font list (available for the hp color LaserJet 3700 series printer) Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM.) 1. Press M ENU to enter the MENUS . 2. Press to highlight Information . 3. Press to select I[...]

Using the embedded Web server (hp color LaserJet 3700 series printer only) Wh e n the printer is directly connected to a comp uter, use the HP toolbox to view web pages for the printer status. Wh e n the printer is connected to the network, the embe dded We b server is automatically available. You may access the embedded W e b server from Wi ndo ws[...]

Information tab The Info rmatio n pages group consists of the following pages. ● Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0 percent indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Se[...]

● Language. Determine the language in which to display the embedded W e b server inform ation. ● Time Services. Allows time synchronization with a network time server. Networking tab This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear[...]

Using the hp toolbox The HP toolbox is a W e b application that you can use for the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting inform ation. ● View online docu mentatio n. ● Set up pop-up alerts (W indo ws only). You can view the HP toolbox when the printer is directly connected t[...]

HP toolbox sections The HP toolbox software contains the following sections: ● Status tab ● Troublesho oting tab ● Alerts tab ● Documentatio n tab ● Advanced Printer Settings window Other links Each page in the HP toolbox contains links to the HP website for product registration, product support, and for ordering supplies. You must have I[...]

Set up status alerts page On the Set up status alerts page, you can choose to turn alerts on or off, specify when the printer should send an alert, and choose from two different types of alerts: ● a pop-up message ● a task bar icon Click Apply to activate the settings. Set up e-mail alerts page On the Set up e-mail alerts page, you can set the [...]

Information tab The Infor matio n tab provides quick links to the following in forma tion: ● Device status ● Configuration ● Supplies status ● Device inform ation ● Event log ● Usage page (HP Color LaserJet 3700 series printer only) ● Print Info pages Settings tab The Settings tab has links to several pages that allow you to view and [...]

6 Color This chapter describes how the printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Managing color ● Matching colors ENWW 101[...]

Using color The HP Color LaserJet 3500 series printer and the HP Color LaserJet 3700 series printer offer great color printing as soon as you set up the printer. They provide a combi nation of auto matic color features to generate excellent color results for the general office user. Also, the HP Color LaserJet 3700 series printer provides sophistic[...]

Note Factors such as the type of monitor you use and the room’s lighting can affect the appearance of colors on your screen. For more in formatio n, see Matching colors . The latest versions of Adobe Photo Shop ® , CorelDRAW, Microsoft Office, and many other applications use sRGB to com munic ate color. Most importantly, as the default color spa[...]

Managing color Setting color options to Automatic will typically produce the best possible print quality for color docum ents. However, there may be cases when you want to print a color d ocum ent in grayscale (black and white) or wish to change one of the printer's color options. ● Using Win dow s, print in grayscale or change the color opt[...]

For the HP Color LaserJet 3700 series printer, the following options are available for the Halftone setting: ● The Smooth option provides better results for large, solid-filled print areas. It also enhances photographs by s mooth ing out fine color gradations. Choose this option when uniform and smo oth area fills are top priority. ● The Detail[...]

Matching colors The process of m atch ing printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magen ta, yellow, and black) pro[...]

7 Maintenance This chapter describes ways to m ainta in your printer. The following topics are covered: ● Managing supplies ● Replacing supplies and parts ● Cleaning the printer ● Configuring e-mail alerts ENWW 107[...]

Managing supplies Using, storing, and monito ring print cartridges can help ensure quality printer output. Supplies life The life of the print cartridge depends on usage patterns and the a moun t of toner that print jobs require. For example, when printing text at 5 percent coverage, an HP print cartridge lasts an average of 4,000 or 6,000 pages, d[...]

Item Printer message Page count Approximate time period 1 Print cartridges REPLACE BLACK CARTRIDGE REPLACE <COLOR> CARTRIDGE 6,000 pages 2 4m o n t h s Im age Transfer kit REPLACE TRANSFER KIT 75,000 pages 3 50 m onth s Im age Fuser kit REPLACE FUSER KIT 75,000 pages 3 50 m onth s 1 Approximate life is based on 1,500 pages per mon th. 2 Appro[...]

Using the hp toolbox Use the Supplies Status page, which is located on the Status tab. Using the embedded Web server to check print cartridge life (for network-connected printers) 1. In your browser, enter the IP address for the printer home page. This takes you to the printer status page. See Using the embedded Web server (hp color LaserJet 3700 s[...]

Print cartridge authentication The printer automatically authenticates the print cartridges when the cartridges are inserted into the printer. During authenti cation, the printer will let you know whether a cartridge is a genuine HP print cartridge. If the printer control panel message states that this is not a genuine HP print cartridge and you be[...]

Replacing supplies and parts Carefully follow the guidelines in this section when replacing printer supplies or parts. The transfer unit, fuser, and pickup roller are printer parts designed to last the lifetime of the printer. However, if these parts become d a maged, they should be replaced. Locating supplies and parts Supplies and parts are ident[...]

The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), mag enta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays a REPLACE <COLOR> CARTRIDGE mess age. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is[...]

3. Rem ove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge from side to side. CAUTION Do not touch the shutter or the surface of the roller. 5. Rem ove the orange shipping locks and the orange ship[...]

6. Align the print cartridge with the tracks inside the printer, and using the handle, insert the print cartridge until it is firmly seated. 7. Firmly close the front door. After a short time, the control panel should display Ready . Note If a cartridge is in the wrong slot or the wrong type for the printer, the control panel will display the messa[...]

To replace the transfer unit WARNING! Remo ve any jewelry or any other metal items from your body to avoid electric shock. 1. Lift the front door handle and pull down the front door. WARNING! Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of the transfer unit. 2. Grasp the righ[...]

3. Grasp the left blue handle and lift to remov e the transfer unit from the printer. Note For informatio n on how to properly dispose of the used transfer unit, go to http://www. hp.co m/recycle . 4. Using handles, re mov e the new transfer unit from the bag. Use the blue handles on both sides to hold the transfer unit. 5. Place the new transfer u[...]

6. Guide the left side of the transfer unit into the front door of the printer. Insert the two pegs on the left side into the holes, and then lower the right side into the door. 7. Make sure that the blue button on the right blue handle has released (popped up). If the button has not released, grasp the right blue handle and pull the transfer unit [...]

Note If the old transfer unit was not at end-of-life when it was replaced (for example, if it was damaged), or if you want to continue printing past the end-of-life me ss age, the transfer kit count must be reset using the printer control panel. Please note that the end-of-life mess age is provided as a customer service, and printing past it is lik[...]

To replace the fuser 1. Turn the printer off. 2. Open the lower rear door (rear output bin). WARNING! The fuser will be hot. W ai t 10 minutes before proceeding. 3. Slide out the lower rear door (rear output bin) tray extender. 120 Chapter 7 Maintenance ENWW[...]

4. Lift and pull the lower rear door (rear output bin) while using your finger to press the tab with ridges on the left side of the door. Remov e the lower rear door (rear output bin). 5. Place your thumbs on the blue ridges (near the warning label) and, using fingers, pull up on the blue latches. 6. Pull the fuser out of the printer. Note For info[...]

7. Rem ove the new fuser from the bag. 8. Hold the fuser with your thumbs on the blue ridges and fingers on the blue latches. Push both sides of the fuser into the printer. 9. Press the black ridges on the front of the fuser until the fuser clicks into place. 122 Chapter 7 Maintenance ENWW[...]

10. Rotate the green levers to the up position. 11. To reattach the lower rear door (rear output bin), hold the door at a 45º angle, and fit the peg into the round hole on the right side. E N W W Replacing supplies and parts 123[...]

12. Press the ridges on the tab on the left side of the door, and fit the peg into the round hole. 13. Close the lower rear door (rear output bin). 124 Chapter 7 Maintenance ENWW Note After replacing the fuser, you must also replace the pickup roller. See To replace the pickup roller for instructions. To replace the pickup roller Note The printer s[...]

2. Use one finger to push on the blue side of the pickup roller until the peg comes out of the right hole. 3. Pull down gently on the pickup roller to remov e the left peg of the pickup roller from the printer. E N W W Replacing supplies and parts 125 4. Rem ove the new pickup roller from the bag. Note For informatio n on how to properly dispose of[...]

5. Hold the blue side of the pickup roller, and insert the left peg into the round hole in the printer. 6. Push in on the pickup roller while lifting up on the right side of the pickup roller, so the pin goes into the hole and clicks into place. 126 Chapter 7 Maintenance ENWW 7. Rotate the blue side of the pickup roller until it clicks into place.[...]

E N W W Replacing supplies and parts 127 8. Replace Tray 2. 9. Turn the printer on. After a short time, the printer control panel might display the message NEW FUSER KIT . 10. If the message NEW FUSER KIT appears, go to step 11. If the message does not appear, you must reset the fuser count. See To reset the fuser count . 11. On the printer control[...]

Cleaning the printer During the printing process, paper, toner, and dust particles can ac cumula te inside the printer. Over time, this buildup can cause print-quality problems, such as toner specks or smearing. This printer has a cleaning mode that can correct and prevent these types of problems. To clean the printer using the printer control pane[...]

Configuring e-mail alerts Note If your host software does not support e-mail, this feature might not be available on the HP Color LaserJet 3500 series printer. You can use HP W e b Jetadmin or the embedded We b server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e- mail accoun[...]

130 Chapter 7 Maintenance ENWW[...]

8 Problemsolving This chapter describes what to do if problems arise with your printer. The following topics are covered: ● Basic troubleshooting checklist ● Control panel message types ● Control panel messages ● Paper jams ● Common causes of paper jams ● Clearing paper jams ● Paper handling problems ● Troublesho oting informat ion [...]

Basic troubleshooting check list If you are experiencing problems with the printer, the following checklist can help identify the cause of the problem: ● Is the printer connected to power? ● Is the printer on? ● Is the printer in the Ready state? ● Are all necessary cables connected? ● Are any messages displayed on the control panel? ● [...]

Control panel message types The control panel displays four types of messages that can indicate the status of or problems with the printer. Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear the m. They change as the state of the printer changes. [...]

Control panel mes sage s Control panel messages Control panel messag e Description Recommended action A cces s Denied MENUS LOCKED An at temp t has been m ade to m odify a men u item whil e the control panel security mec hanis m is enab led by the printer administ rator. The me ssage will disappear shortly, and the printer will return to Ready or B[...]

Control panel messag e Description Recommended action CLOSE FRONT DOOR The front door needs to be closed. Close the front door. Creating... CLEANING PAGE The printer is generating a cleaning page. The printer returns to the Ready state when the cleaning page is finished printing. 1. Press M ENU to enter the me nus. 2. Load the cleanin g page into T[...]

Control panel messag e Description Recommended action FLASH IS WRITE PROTECTED alternates w ith Ready To clear press For the HP Color LaserJet 3700 series printer only. The file system is protect ed and no n ew files can be writt en to it. 1. To enable writi ng to the Flash Memory, turn off write prot ection using HP Web Jetad min. 2. To r emo ve t[...]

Control panel messag e Description Recommended action INSTALL SUPPLIES For status press At least one supply item is mis sing or is not correctly seated in the printer and another supply item is miss ing, incorrectly placed, out, or lo w. Insert the supply item or m ak e sure the installed supply item is fully s eated. Press and then press for help.[...]

Control panel messag e Description Recommended action MANUALLY FEED <TYPE> <SIZE> alternates w ith To use another tray press . There is no paper in the tray and a print job sent requires a specific paper type and size that is not currently av ailable through Tray 1. Press to print from another tray. See Config uring trays for more infor[...]

Control panel messag e Description Recommended action ORDER FUSER KIT alternates w ith Ready For help press The fuser is near end of life. The printer is ready and will continue for the estima ted num ber of pages indicated. Order the fuser kit. Printing can continue until REPLACE FUSER KIT is shown. or Press for help. See Supplies and accessories [...]

Control panel messag e Description Recommended action Printing... DEMO PAGE The printer is generat ing the d emo page. The printer will return to the online Ready state wh en the page is completed. No action necessary. Printing... EVENT LOG The printer is generat ing the even t log page. The printer will return to the online Ready state wh en the p[...]

Control panel messag e Description Recommended action Processing... <JOB NAME> The printer is currently process ing a job but is not yet picking pages. W h en paper mot ion begins, this mes sage will be replaced by a mes sage that indicates which tray the job is being printed from. No action necessary. Processing... <JOB NAME> alternate[...]

Control panel messag e Description Recommended action Ready Diagnostics mode alternates w ith To exit press Cancel Job key The printer is online and ready for data. No status or d evice att endance messag es are pendi ng at the display. No action necessary. Ready The printer is online and ready for data. No status or d evice att endance messag es a[...]

Control panel messag e Description Recommended action REPLACE <COLOR> CARTRIDGE alternates w ith To continue press . The ident ified print cartridge is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP . To override, press . 1. Order the ident ified print cartridge. 2. Press to continue. or Press f[...]

Control panel messag e Description Recommended action REPLACE TRANSFER KIT alternates w ith To continue press The transfer unit is near end of life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP . 1. Order the transfer kit. 2. Press to continue printing. See Supplies and accessories for more information. Request accepted please wait Th[...]

Control panel messag e Description Recommended action UNSUPPORTED DATA ON <FS> DIMM IN SLOT X alternates w ith To clear press The data on the DIMM is not supporte d (although the DIMM itself may be supported). Press to clear this mes sage. or Press S ELECT to continue printing. USE TRAY X <TYPE> <SIZE> The printer is offering a se[...]

Control panel messag e Description Recommended action 13.XX. YY JAM INSIDE FRONT DOOR alternates w ith REMOVE INCOMPATIBLE TRA NSPA RENCIES There is a j am inside the front door caused by inc ompatible trans parencies. Press for help. or See Clearing paper jams for more information. If the mes sage persists after clearing all pages and exiting Help[...]

Control panel messag e Description Recommended action 20 INSUFFICIENT MEMORY alternates w ith For help press To continue press The printer has r eceived more data from the com puter than fits in av ailable memory. 1. Press to continue printing. Note A loss of data will occur. 2. Reduce the complexity of the print job to avoid this error. 3. Addi ng[...]

Control panel messag e Description Recommended action 40 BAD SERIAL TRANSMISSION alternates w ith To continue press A serial data error (parity, f raming, or line overrun) has occurred while the printer was receivi ng data. For the HP Color LaserJet 3700 series printer only. 1. Press to continue printing. Note A loss of data will occur. 2. If the m[...]

Control panel messag e Description Recommended action 49.XXXX PRINTER ERROR alternates w ith To continue turn off then on A critical fir mware error has occurred. 1. Turn the printer off and then back on. 2. If the m ess age persists, contact HP Support. 50.X FUSER ERROR For help press A fuser error has occurred. 1. Turn the printer off. 2. Verify [...]

Control panel messag e Description Recommended action 53.10. 03 CHECK RAM/ROM MEMORY The firm ware DIMM in slot 1 has an error. For the HP Color LaserJet 3700 series printer only. 1. Turn the printer off. 2. Verify that the fir mware DIMM is correctly seated. 3. Turn the printer on. 4. If the proble m persists, replace the fir mware DIMM. 54.X PRIN[...]

Control panel messag e Description Recommended action 68.X PERMANENT STORAGE FULL alternates w ith To continue press A non-volat ile storage device is full. Press to clear the mess age. Printing can continue, but there could be unexpected behavior. X Description 1 for remo vabl e disk (flash or hard) 0 for onbo ard NVRAM 1. Press to continue. 2. Fo[...]

Paper jams Use this illustration to troubleshoot paper ja ms in the printer. For instructions on clearing paper ja ms , see Clearing paper jams . Paper jam locations (shown without optional Tray 3) 1 output bin 2 paper path 3 Tray 1 input 4 trays 5 duplex path 6 path to lo wer rear door (rear output bin) Paper jam recovery This printer automaticall[...]

9. Press to select OFF . 10. Press M ENU to return to the Ready state. To impro ve print speed and increase memo ry resources, you might want to disable paper ja m recovery. If paper j am recovery is disabled, the pages invo lved in a j am will not be reprinted. ENWW Paper ja ms 153[...]

Common cause s of paper jams The following table lists c omm on causes of paper ja ms and suggested solutions for resolving them . 154 Chapter 8 Proble msolving E N W W[...]

Issue Cause Solution Co mmo n causes of paper jams 1 Paper does not m eet HP- rec omm ende d paper specifications. Use only paper that me ets HP specificatio ns. See Supported paper wei gh t s and sizes . A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly i[...]

Issue Cause Solution Co mmo n causes of paper ja ms (continued) Printer supply items ha ve reached the end of their useful life. Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the re maining life of the supplies. See Replacing supplies and parts for more information. Paper w[...]

Clearing paper jams Each section below corresponds with a j am message that might appear on the control panel. Use these procedures to clear the jam . Jam in Tray 1 1. Rem ove the paper from the tray. ? 2. Grasp the ja mm ed paper by both corners and pull. ? ENWW Clearing paper j ams 157[...]

3. Reinsert the paper in Tray 1. ? 4. Confirm that the paper guides are against the paper without bending it and that the paper does not extend above the fill tabs. ? 5. Press to resume printing. 158 Chapter 8 Proble msolving E N W W[...]

Jam in Tray 2 or Tray 3 1. If the optional Tray 3 is installed, pull out Tray 3 and place it on a flat surface. If the jam me d paper is visible, re move it from Tray 3. 2. If the paper is not visible, check inside the printer in the top of the tray opening. Re move any paper. 3. Pull out Tray 2 and place it on a flat surface. ENWW Clearing paper j[...]

4. If the paper is visible, re move it. 5. If the paper is not visible, check inside the printer in the top of the tray opening. Re move any paper. 6. Replace Tray 2 and optional Tray 3. Note Use Tray 1 and the lower rear door (rear output bin) when printing on heavier paper. See Printing on special media for more informa tion. 7. Press to resume p[...]

Jam inside the upper rear door Note The message 1 3.XX.YY JAM INSIDEUPPER REAR DOOR can appear on the printer control panel if the upper rear door is open. Make sure the upper rear door is closed when printing. 1. Rem ove any paper visible in the top output bin. ? 2. Open the upper rear door. 3. Rem ove any paper. ENWW Clearing paper j ams 161[...]

4. Close the upper rear door. 5. If no paper is visible, open the lower rear door (rear output bin). 6. Press down on the green levers and r emo ve the paper. Return the green levers to the up position after r emovin g the page. 162 Chapter 8 Proble msolving E N W W[...]

7. Close the lower rear door (rear output bin). 8. If printing does not resume, press . ENWW Clearing paper j ams 163[...]

Jam inside the fuser area 1. Open the lower rear door (rear output bin). Note Make sure the green pressure levers are not in the down position. If the green pressure levers are down, they can cause a ja m message to display on the printer control panel. 2. If the paper is visible, press down on the green levers and rem ove the paper. Return the gre[...]

4. Slide out the lower rear door (rear output bin) tray extender. 5. Rem ove the lower rear door (rear output bin) by lifting and pulling the right side of the door while pressing the tab with the ridges on the left side of the door. 6. Place your th umbs on the blue ridges (near the warning label), and using your fingers, pull up on the blue latch[...]

7. Pull the fuser out of the printer. 8. On the fuser, squeeze and lift the black tabs to open the shutter door. CAUTION Do not open the shutter door while the fuser is in the printer. 9. Rem ove any ja mme d paper. Note If the paper tears, mak e sure that all paper fragm ents are remov ed from the paper path before you resume printing. 10. Hold th[...]

11. Press the black ridges on the front of the fuser until the fuser clicks into place. 12. To reattach the lower rear door (rear output bin), hold the door at a 45º angle, and fit the peg into the round hole on the right side. ENWW Clearing paper j ams 167[...]

13. Press the ridges on the tab on the left side of the door, and fit the peg into the round hole. 14. Close the lower rear door (rear output bin). Turn the printer on. 168 Chapter 8 Proble msolving E N W W[...]

Jam inside the lower rear door (rear output bin) 1. Open the lower rear door (rear output bin). 2. Press down on the green levers and r emo ve the paper. 3. Lift the green levers, and close the lower rear door (rear output bin). 4. If printing does not resume, press . ENWW Clearing paper j ams 169[...]

Jam inside the front door 1. Open the front door. CAUTION Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of the transfer unit. 2. Rem ove the ma gen ta and yellow print cartridges. 170 Chapter 8 Proble msolving E N W W[...]

3. If necessary, turn the green roller wheel toward the rear of the printer to advance the paper. Remo ve any paper. Note If the paper tears, mak e sure that all paper fragm ents are remov ed from the paper path before resuming printing. 4. Replace the mag enta and yellow print cartridges. 5. Close the front door. ENWW Clearing paper j ams 171[...]

Jam in the duplexer Note This message appears for HP Color LaserJet 3700dn and 3700dtn printer models only. The printer control panel displays the message 13. XX.YY JAM REMOVE TRAY 2 . 1. Rem ove Tray 2 and place it on a flat surface. 2. Rem ove any paper in the top of the tray opening. 3. On the left side of the tray opening, pull the green lever [...]

4. Rem ove any ja mme d paper. 5. Push the metal paper-access plate (duplex pan) up until it locks in place. 6. Replace Tray 2. 7. Press to resume printing. ENWW Clearing paper j ams 173[...]

Paper handling problems The following table lists c omm on paper handling problems and suggested solutions for resolving them . Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide . For ordering i nformatio n, see Supplies and accessories . For paper specifications for this printer[...]

Issue Cause Solution Printer feeds incorrect page size The correct size paper is not loaded in the tray. Load the correct size paper in the tray. The correct size paper is not selected in the s oftware application or printer driver. Confirm that the settings in the application and printer driver are appropriate, since the application settings overr[...]

Issue Cause Solution Paper does not feed automatically Manual feed is selected in the software applicatio n. Load Tray 1 wit h paper, or, if the paper is loaded, press . The correct size paper is not loaded. Load the correct size paper. The tray is empt y. Load paper into the tray. Paper from a p revious j am has not been com pletely rem oved. Open[...]

Issue Cause Solution Paper does not feed from Trays 2 and 3 Manual feed or Tray 1 is selected in the s oftware applic ation . Load Tray 1 wit h paper, or if the paper is loaded, press . The correct size paper is not loaded. Load the correct size paper. The tray is empt y. Load paper in the tray. The correct paper type for the tray is not selected i[...]

Issue Cause Solution Transparencies or glossy paper will not feed Unsupported transparencies may hav e been loaded. Use transparencies designed for HP Color LaserJet printers. The correct paper type is not specified in the so ftware or printer driver. Verify that the correct paper type is selected in the sof tware or printer driver. The tray is ove[...]

Issue Cause Solution Output is curled or wrinkl ed Paper does not m eet the specifications for this printer. Use only paper that meet s the HP paper specif ications for this printer. See Supported paper w eights and sizes . Paper is d am aged or in poor condition. Rem ov e paper from the tray and load paper that is in good condition. Printer is ope[...]

Issue Cause Solution Printer will not duplex or duplexes incorrectly (2-sided printing) You are trying to aut o-duplex on uns upported paper. Verify that the paper is supported for 2-sided printing. See Supported paper wei g ht s and sizes . If the paper is not supported, see Manual 2-sided printing . The printer driver is not set up for 2-sided pr[...]

Troubleshooting information pages From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following info rmatio n pages are described here: ● paper path test page ● registration page ● event log Paper path test page The paper path test page is useful for testing the paper ha[...]

10. Press or to highlight a tray. 11. Press to select the tray. After selecting the tray, the printer control panel returns to the SET REGISTRATION menu. 12. Press to highlight PRINT TEST PAGE . 13. Press to select PRINT TEST PAGE . 14. Follow the instructions on the printed page. Event log The event log lists the printer events, including printer [...]

Printer response problems The following table lists c omm on printer response problems and suggested solutions for resolving them . Printer response problems Issue Cause Solution No display mes sag e The printer on/off button is in the off position. Verify that the printer is on. Fans may run while the printer is in Standby mod e (off). The printer[...]

Issue Cause Solution Printer is on, but nothing prints The printer Ready indicator light is not lit. Press S TOP to return the printer to the Ready state. The top cover is not closed properly. Close the top cover firmly. The Data indicator light is flashing. The printer is probably still receiving data. W ai t for the Data indicator to stop flashin[...]

Issue Cause Solution Printer is on but is not receiving data The printer Ready indicator light is not lit. Press S TOP to return the printer to the Ready state. The front door is not closed properly. Close the front door firmly. A printer mess age other than Ready appears on the printer control panel. See Control panel mess ages . The interface cab[...]

Issue Cause Solution Unable to select the printer from the com puter If you are using a switch box, the printer may not be selected for the comp uter. Select the correct printer through the switch box. The printer’s Ready indicator light is not lit. Press S TOP to return the printer to the Ready state. A printer mess age other than Ready appears [...]

Printer control panel problems The following table lists c omm on printer control panel problems and suggested solutions for resolving them . Printer control panel problems Issue Cause Solution Control panel settings wor k incorrectly The printer control panel display is blank, even whe n the fan is running. Fans may run while the printer is in Sta[...]

Color printing problems The following table lists c omm on color printing problems and suggested solutions for resolving them . Color printing problems Issue Cause Solution Printing black instead of color Grayscale is selected in the software applicat ion or printer driver. Select Color mod e instead of Grayscale or Monochrome mod e in the s oft wa[...]

Issue Cause Solution Printed colors do not ma tch screen colors Extremely light screen colors are not being printed. The software application may interpret extremely light colors as white. If so, avoid using extremely light colors. Extremely dark screen colors are being printed in black. The software application may interpret extremely dark colors [...]

Incorrect printer output The following table lists c omm on printer output problems and suggested solutions for resolving them . Incorrect printer output Issue Cause Solution Incorrect fonts are printed The font has not been correctly selected in the s oftware applic ation . Re-select the font in the software application. The font is not available [...]

Issue Cause Solution Partial printout A mem ory error m essa ge appears on the printer control panel. 1. Free up printer me mor y by dele ting unneeded downloa ded fonts, style sheets, and m acros from printer mem ory. or 2. Add more mem ory to the printer. The file you are printing contains errors. Check the sof tware application to verify that th[...]

Software application problems The following table lists c omm on software application problems and suggested solutions for resolving them . Software application problems Issue Cause Solution Unable to chan ge system selections t hrough sof tware System software changes are locked out by the printer control panel. Contact the ne twork administrator.[...]

Print quality troubleshooting If you are experiencing problems with print quality, the following sections might help identify the cause of the problem. Print quality problems associated with paper Som e print quality problems arise from use of inappropriate paper. ● Use paper that meets HP paper specifications. See Supported paper weights and siz[...]

● The selected colors are undesirable when printed. Select different colors in the software application or printer driver. ● If you are using a reflective overhead projector, use a standard overhead projector instead. Print quality problems associated with the environment If the printer is operating in excessively humid or dry conditions, verif[...]

Calibrating the printer Calibration is a printer function that optimizes print quality. If you experience any print quality problems, calibrate the printer. 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight PRINT QUALITY . 5. Press to select PRINT QUALITY . 6. Pr[...]

196 Chapter 8 Proble msolving E N W W[...]

A Supplies and accessories To order supplies in the U.S., go to http://ww w.hp .com /sbso/product/supplies . To order supplies worldwide, go to http://www.hp.com/ghp/buyon line.htm l . To order supplies in Canada, go to http://www. hp.ca /catalog/supplies . To order supplies in Europe, go to http://www. hp.co m/go/supplies . To order supplies in As[...]

Part Part number Type/size C9653A Sy nchronous 256 MB DIMM (SDRAM) Accessories Q2486A Optional 500-sheet paper feeder (Tray 3) Internal (EIO) connect ivity for the HP Color LaserJet 3700 series printer J6057A HP Jetdirect 615n internal print server (10/100-TX Ethernet , HI- Speed USB 2.0) J4167A HP Jetdirect 610n print server (Tok en Ring) J6058A H[...]

Part Part number Type/size Q2671A Cyan print cartridge for the HP Color LaserJet 3500 series printer Q2672A Yellow print cartridge for the HP Color LaserJet 3500 series printer Q2773A Magenta print cartridge for the HP Color LaserJet 3500 series printer Q3658A Imag e transfer kit Q3655A Imag e fuser kit (110-127V) Q3656A Imag e fuser kit (220-240V)[...]

Part Part number Type/size C4179A 200 sheets HP LaserJet Soft Gloss paper (letter) C4179B 200 sheets HP LaserJet Soft Gloss paper (A4) Q1298A HP LaserJet T ough paper (letter) Q1298B HP LaserJet T ough paper (A4) HPU1132 HP Premiu m Choice LaserJet paper (letter) CHP410 HP Premiu m Choice LaserJet paper (A4) HPJ1124 HP LaserJet paper (letter) CHP31[...]

B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 3500, 3500n, 3700, 3700n, 3700dn, and 3700dtn printers DURATION OF LIMITED W ARRA NTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and w orkmanship after the da[...]

THE WARR ANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULL Y PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPL ICABLE TO THE SALE OF THIS PRODUCT TO YOU. Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and wor kman [...]

Transfer unit and fuser limited warranty statement This HP product is warranted to be free from defects in materials and wor kman ship for one year or until the printer control panel indicates a low-life m essag e, whichever occurs first. This warranty does not cover products that have been mo dified, refurbished, reman ufactur ed, misused, or tam [...]

HP maintenance agreements HP has several types of mai ntenanc e agr eemen ts that me et a wide range of support needs. Maintenance ag reeme nts are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to det ermine the services available to you. On-site service agreements To provide you with the leve[...]

Repacking the printer If your printer needs to be move d or shipped to another location, perform the following procedure to repack the printer. CAUTION Shipping damage as a result of inadequat e packing is the customer's responsibility. The printer must remain upright during s hipm ent. To repack the printer CAUTION It is extremely important t[...]

206 Appendix B Service and support E N W W[...]

C Printer specifications Specifications information The printer specifications provide in formation about the size and weight, a mou nt of power needed and used, and noise output of the printer. The specifications also describe how the printer's different operating modes affect power co nsumptio n, heat output, and noise output. Physical dimen[...]

Power consumption (average, in watts) Product Active Idle Power Save Off Heat output- idle (BTU/ hour) HP Color LaserJet 3500 350 18 9 0.3 61 HP Color LaserJet 3500n 350 18 9 0.3 61 HP Color LaserJet 3700 400 25 14.5 0.3 85 HP Color LaserJet 3700n 400 25 14.5 0.3 85 HP Color LaserJet 3700dn 400 26 14.5 0.3 89 HP Color LaserJet 3700dtn 400 26 14.5 0[...]

Operating environment specifications Environment Recommended Allowed Temperature 17 to 25° C (62.6 to 77° F) 10 to 27° C (50 to 81° F) Humidity 20 to 60% RH 10 to 70% RH Altitude Not applicable 0 to 2600 m (0 to 8530 ft) Note These values are subject to change. For current infor mation, see http://www.hp. com/ support/clj3500 for the HP Color L[...]

210 Appendix C Printer specifications E N W W[...]

D Regulatory in form ati on FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radi[...]

Power consumption Power usage drops significantly while in PowerS ave mod e, which saves natural resources and saves money without affecting the high performance of this printer. This product qualifies for ENERGY STAR®, which is a voluntary program to encourage the deve lopm ent of energy-efficient office products. ENERGY STAR is a U.S. registered[...]

HP printing supplies returns and recycling program information Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet printer cartridges that otherwise might have been discarded in the world’s landfills. The HP LaserJet printer cartridges and supplies are collected and bulk-shipped to our resour[...]

See http://www.hp. com/go/environment or http://www. hp.com/hpinf o/community / environment . 214 Appendix D Regulatory info rmatio n E N W W[...]

Declaration of Conformities Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett- Packard C ompany Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declare s, that the product Product Name: HP Color LaserJet 3500 Regulatory Model Number: 3) BOISB-0302-01 Product Options[...]

Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett- Packard C ompany Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declare s, that the product Product Name: HP Color LaserJet 37 00/3700n/3700dn/3700dtn Regulatory Model Number 4), 5) BOISB-0302-00 Including Q1321A, [...]

Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett- Packard C ompany Manufacturer's Address: 8000 Foothills Blvd. Roseville, California 95747-5677, USA declare s, that the product Product Name: Jetdirect e n3700 External Print Server Regulatory Model Number J7942A conforms to the following Produ[...]

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administr ation has imp lemen ted regulations for laser products man ufactur ed since August 1, 1976. Compliance is mandatory for products market ed in the United States. The printer is certified as a “Class 1” laser product under the [...]

Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 3500, 3500n, 3700, 3700n, 3700dn, 3700dtn, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä ki rjoittim en suoja koteloi nti estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen tu rvallisuus luokka on mä[...]

220 Appendix D Regulatory info rmatio n E N W W[...]

E W o r k i n g with me mo r y and print server cards Printer memory The HP Color LaserJet 3700 series printer has three, dual in-line mem ory m odul e (DIMM) slots. Note For max imu m flexibility in DIMM support, the formatte r is designed with three 168-pin DIMM slots and a fourth 100-pin DIMM slot. Use these DIMM slots to upgrade the printer wit[...]

Installing memory and font DIMMs You can install more mem ory for the printer, and you can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyr illic alphabet. CAUTION Static electricity can dam age DIMMs. W he n handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surf[...]

3. Open the DIMM access door by gently prying it with a flat-bladed screwdriver. Rem ove the door by pulling the door toward the back of the printer. 4. Loosen the screws that hold the for matter door on the printer. Remo ve the form atter door. 5. Rem ove the DIMM from the antistatic package. Locate the a lignme nt notches on the bott om edge of t[...]

6. Holding the DIMM by the edges, align the notches on the DIMM with the bars in the DIMM slot. 7. Firmly press the DIMM straight into the slot. Close the locks on each side of the DIMM until they snap into place. Note If you have difficulty inserting the DIMM or closing the latches, m ak e sure the notches on the bot tom of the DIMM are aligned wi[...]

9. Replace the DIMM access door by inserting the tabs on the door into the slots on the printer. Swing the door shut. 10. Reconnect the power cable and USB/parallel cable. 11. Turn the printer on. 12. If you installed a mem ory DIMM, go to Enabling me mory . If you installed a language font DIMM, go to Enabling the language font DIMM . E N W W Inst[...]

Enabling memory If you installed a mem ory DIMM, set the printer driver to recognize the newly added me mory. To enable memory for Windows 1. On the Start men u, point to Settings , and click Printers or Printers and Faxes . 2. Select this printer and select Properties . 3. On the Configure tab, click More . 4. In the Total Memory field, type or se[...]

3. Check the Installed Personalities and Options section on the configuration page and compare it with the configuration page printed before the DIMM installation. 4. If the amou nt of recognized me mory has not increased: The DIMM may not be installed correctly. Repeat the installation procedure. The DIMM may be defec tive. Try a new DIMM. E N W W[...]

Installing an hp Jetdirect print server card in the hp color LaserJet 3700 series printer You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. 2. Disconnect all power and interface cables. 228 Appendix E Wo rki ng with me[...]

3. Locate an empty EIO slot. Loosen and re mo ve the two retaining screws holding the cover for the EIO slot onto the printer, and then rem ove the cover. You will not need these screws and cover again. 4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card[...]

6. Reconnect the power cable, and turn the printer on. 7. Print a configuration page (see Configuration page ). In addition to a printer configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status inform ation should also print. If it does not print, uninstall and reinstall the pr[...]

Glossary bidirectional comm unic ation Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbrev iation for “Bootstrap Protocol,” an Internet protocol that allows a computer to find its own IP address. chooser A Macintosh accessory that allows you to select a device. control panel The area on the printer that contains [...]

font A comp lete set of letters, numerals, and symbols in a typeface. fuser The assembly that uses heat to fuse the toner onto the paper or other media. grayscale Various shades of gray. halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous- tone image such as a pho tograp h. HP Jetdirect HP product for networ[...]

network administrator A person who ma nag es a network. page buffer Temporary printer m emor y used to hold page data while the printer creates an image of the page. parallel cable A type of computer cable often used to connect printers directly to a computer rather than to a network. parallel port A connection point for a device connected with a p[...]

supplies Materials used by the printer that are used up and must be replaced. Supply items for the printer are the four print cartridges, the transfer unit, and the fuser. TCP/IP An internet protocol (d evelope d by the U.S. Departmen t of Defense) that has be com e the global standard for c ommun icati ons. toner The fine black or colored powder t[...]

Index Symbols/Numerics 2-sided printing binding options 82 control panel settings 81 A accessories ordering 197 auto continue 43 C cancelling a print request 85 cleaning the printer 128 clearable warnings setting display time 43 color adjusting 104 halftone options 104 HP ImageR Et 2400 102 managing 104 matching 106 print in grayscale 104 printed v[...]

J ja m recovery setting 44 jams com mo n causes 154 configuring e-mail alerts 129 locations 152 recovery 152 Japanese VCCI stat emen t 218 K Korean EMI s tatem ent 218 L language changing 45 M maintenance agreements 204 manual 2-sided printing 82 media colored paper 78 envelopes 78 glossy paper 78 heavy paper 79 HP LaserJet Tough paper 80 labels 79[...]

laser safety 218 laser safety for Finland 219 service agree ments 204 software applications 15 components and drivers 11 for networks 12 special situations custom-sized paper 85 different first page 85 stopping a print request 85 subnet mask 53 supplies ordering 197 replac ement intervals 108 supplies low configuring e-mail alerts 129 reporting 44 [...]

238 Index ENWW[...]

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