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HP (Hewlett-Packard) 3600 manual

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Table of contents for the manual

  • Page 1

    HP LaserJet 3000, 3600 and 3800 Series Printers - Part Numbers Not Found in the Service Manual Introduction The following part numbers are not in the Service Manual. Part Numbers Part Descriptio n Part Number Duplex ETB RM1-2752-000CN Electronic transfer belt (ETB) simplex models RM1-2759-000CN Plate Lock Release/Tray 2 Lift Tab RC1-6833-020CN Rela[...]

  • Page 2

    Product # Product Name Service Note Number for Reimbursement Q7533A HP Color LaserJet 3000 Q7533A - C00775200 Q7534A HP Color LaserJet 3000n Q7534A - C00775200 Q7535A HP Color LaserJet 3000dn Q7535A - C00775200 Q7536A HP Color LaserJet 3000dtn Q7536A - C00775200 Q5986A HP Color LaserJet 3600 Q5986A - C00775200 Q5987A HP Color LaserJet 3600n Q5987A [...]

  • Page 3

    Product Number Starting Serial Number Ending Serial Number Q7534A CNAFA00000 CNXFN03331 Q7535A CNAGA00000 CNXGR00812 Q7536A CNAGA00000 CNXGS02350 Q5981A CNAA00000 CNWKF09263 Q5981A CNKAA00000 CNXKF03388 Q5982A CNKAA00000 CNXKB24756 Q5983A CNALA00000 CNWLH31062 Q5983A CNALA00000 CNXLH45244 Q5986A CNAKA00000 CNTKF01991 Q5986A CNAKA00000 CNVKB24542 Q5[...]

  • Page 4

    6. Remove the interlock switch assembly by r emoving the one screw attaching it to the chassis. Be aware of the clip at the top and the alignment knob when removing the assembly. 7. Remove the bottom cable harness. There is one scre w at the top to remove. Hint: when you reinstall the guide, make sure that the rear locking tab is seated in the shee[...]

  • Page 5

    8. Remove the main drive assembly (MDA). There are six screws attaching the MDA to the chassis. Carefully note the locations of the screws to be removed. CAUTION: Removing the incorrect scr ews could lead to opening up the MDA, requiring a unit replacement! NOTE: Two gears may fall off, there ar e instructions in step 16 on how to align them during[...]

  • Page 6

    Remove the metal case by removing two screws. Remove the White L ink Arm (see arrow in figure below)[...]

  • Page 7

    9. Remove the white slide lever by pushing down from the top to release it from the two tabs. Carefully remove the lever by pulling out, be aware that four springs are attached to this lever and the individual cartridge locks. 10. Once the sliding lever is removed, the cartridge locks can be accessed. The new grounding springs are not on the new ca[...]

  • Page 8

    11. To attach the cartridge lock, hook the square part of the grounding spring to the metal chassis, then pull down and attach the lock on the metal shaft. NOTE: Replace all four cartridge locks, even though the others may not be broken. If one lock experienced failure, the others are more prone for failure later. 12. Attach one end the four spring[...]

  • Page 9

    13. The slide lever and cartridge locks should look like the picture below when all is in pl ace. 14. Lock the white slide lever in place by installing the metal case and white plastic piece . Make sure to insert the flange of the sheet metal in the slot on the sheet metal, and place the white shaft in the while slide lever. Reconnect the white arm[...]

  • Page 10

    15. Connect the four springs on the white slide lever to each of the individual cartridge locks (start from the middle ones, it is easier that way). You will need needle-nosed pliers with pointed tips. The spring on the top is attached; the one on the bottom is not attached. Move the ETB guide to the up (vertical) position to help with removing and[...]

  • Page 11

    NOTE: If this procedure has been properly followed, in the back of the printer, you will see the 4 white cams that control the movement of developers (see figure below). On the top and bottom shafts, you can see a black plastic part that has a flag associated with it. The top flag is for the black cartridge, the bottom flag is for a ll the color ca[...]

  • Page 12

    17. Prepare the MDA for installation. Two areas must be checked: a. Make sure that all the white shafts are pushed to the right (clockwise) when the MDA is oriented as shown below (See the blue arrows in the image below.). The shafts are aligned correctly in the picture. NOTE: It is important that the ETB guid es are in the up position to make inst[...]

  • Page 13

    b. Next, pay attention to the area marked with the two red arrows, enlarged in the picture below. It is possible that during the handling of the MDA one or both of these two gears can be mis-positioned by accident. If this happens, one or more of the color planes could be missed during printing.  The gear on the right controls the black cartridg[...]

  • Page 14

    holes from larger gears should both be showing as illustrated by the red circles . (The large gears are under the frame and driven by the smaller gears.) 18. With the above in alignment, install the main drive assem bly. Start at the left side, inserting the MDA into the metal slots and rotate it into position. Place a screw in the upper right corn[...]

  • Page 15

    20. At this point, reverse steps 7 on down. This will have the printer back up and running. Remember to correctly thread the cables through the wire harnesses properly! NOTE: The connector to the top cov er is different between the sim plex and duplex models. The duplex has a larger connector, while the Simplex is much smaller. If you experience th[...]

  • Page 16

    AISS Main Drive Ass'y (MDA) rework possible side-effects Possible Failures After Rewo rk Troubleshooting • 54.XX Error 59.C0 Error One of the two drive gears on the engine is NOT correctly inserted. Remove MDA and re-align gears as instructed (see step 16 above) Figure 1: Troubleshooting connection checkpoints[...]

  • Page 17

    Figure 2: Troubleshooting lock position Figure 3: Troubleshooting gear alignment Noise - Check the Main Drive Assembly to see that the cartridge drum sensor is correctly seated. See the picture below for the proper orientation of t he sensor. There are 4 of these (one per drum) on the MDA.[...]

  • Page 18

    Figure 4: Troubleshooting cartridge drum sensor Recommended Action: Fix on Specified Failure Objective: Recommended Modification LABOR ALLOWED Hours: 1 Minutes: 0 Service Delivery Type: Customer Site EFFECTIVE DATES Start: 2006-10-01 Expiration: 2008-10-01 WARRANTY COVERAGE Labor Covered: By Division Parts Covered: By Division Travel Covered: By Di[...]

  • Page 19

    HP Color LaserJet 3000, 3600, and 3800 Series Printers - Broken Cartridge Lock Emerging Issue Issue Description Troubleshooting Issue Description Customers may experience a 10.92.XX error or cannot seat their cartridges properly. If the part circled below is broken, the printer must be replaced. The main drive assembly is not a service part. top Tr[...]

  • Page 20

    guides down and the levers will go be in the correct position to insert cartridges. The white piece will be down and black locking levers will be up to allow easy insertion of t he cartridge. Also check if the contact spring is being caught by the side frame sheet metal when the front door is being opened. There shouldn?t be an error associated wit[...]

  • Page 21

    To help Division understand the issue better, when you have such a case, please gather this information: • Model number and serial number • Which Cartridge lock is broken (Black, Yellow, Cyan or Magenta?) • Advise how the fault manifest's itself (Con trol Panel mes sage, noises, can?t insert the cartridges, etc?) • Describe the custome[...]

  • Page 22

     Was the ETB in the ?up? position (see picture) when the door opened?  Please capture any other customer comments with respect to the discovery tape. • When did this occur? (Select 1) o Right out of box? (the first time the customer removed the toner cartridge, could they get it out, or put it in?) Describe the customer?s comments. o Did th[...]

  • Page 23

    • Is the printer sitting on a level surface? • See the Service Action Advisory (Service Note) titled "HP Color Laser Jet 3000, 360 0 and 3800 Printers - Cartridge Lock Replacement Procedure", knowledgebase document number c00775200 . top[...]