HP (Hewlett-Packard) 400 manual

HP DeskJet 400 Printer T echnical Support Solutions Guide H[...]

HP DeskJet 400 Printer T echnical Support Solutions Guide H HP Part Number 5960-9676 Printed in U.S.A. September 1995 Edition Thi d t t d ith F M k 4 0 4[...]

ii Notice The information contained in this document is subject to change without notice. HEWLETT -P ACKARD MAKES NO W ARRANTY OF ANY KIND WITH REGARD TO THIS MA TERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED W ARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A P ARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained herein or[...]

iii Publication History This document is the first T echnical Support Solutions Guide (TSSG) for the DeskJet 400 printer . The printing history of this guide is: First Edition . . . . . . . . . . . . . . September 1995 T rademark Credits AGF A is a registered trademark of Agfa-Gevaert AG. Arial is a U.S. registered trademark of the Monotype Corpor[...]

iv Conventions This document uses special conventions to clarify information and ensure your safety and the safety of the product. Pay special attention to the information highlighted in the following ways: Italic type is used for the titles of publications and for emphasis in a paragraph. Warning W arning text is used where danger to an individual[...]

v About This Guide This guide is designed as a reference for people who provide post-sale technical support to end-users of the HP DeskJet 400 printer . It represents a collection of information gathered from Hewlett-Packard’ s dealer and end-user support organizations. The purpose of this guide is to provide answers to frequently asked questions[...]

vi[...]

Contents-1 Contents Chapter 1 Product Information Model Numbers and Product Positioning . . . . . . . . . . . . . . . 1-2 Support T ools . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Features and Benefits . . . . . . . . . . . . . . . . . . . . . 1-3 Views . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Printer Options . . . . . . [...]

Contents-2 Chapter 3 Operation and Usage Printer Buttons and Lights . . . . . . . . . . . . . . . . . . . . 3-2 Loading Media . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Normal Printing from the Paper T ray . . . . . . . . . . . . . . . 3-3 Manual Single Load . . . . . . . . . . . . . . . . . . . . . 3-4 Installing/Replacing a Print Cartrid[...]

Contents-3 Chapter 5 Problem Resolution T roubleshooting T ools . . . . . . . . . . . . . . . . . . . . . 5-2 Overall T roubleshooting . . . . . . . . . . . . . . . . . . . . 5-3 Solving Power Adapter Problems . . . . . . . . . . . . . . . . . 5-4 T roubleshooting the Printer . . . . . . . . . . . . . . . . . . . 5-4 Self-T ests . . . . . . . . . .[...]

Contents-4 Chapter 6 Service and Support Information Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 U.S. Service Support Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 HP Express Exchange Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 HP SupportP[...]

List of T ables-1 List of T ables Chapter 1 Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Table 1-1. The HP DeskJet 400 Printer Model Numbers and Product Positioning . 1-2 Table 1-2. HP DeskJet 400 Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . 1-3 Table 1-3. HP DeskJet 400 Printer Opti[...]

List of T ables-2 Chapter 3 Operation and Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Table 3-1. Description of Printer Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Table 3-2. Media Loading Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Product Information 1-1 1 Product Information Chapter Contents Section T itle Page Model Numbers and Product Positioning . . . . . . . . . . . . . . . . . 1-2 Support T ools . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . 1-3 Views . . . . . . . . . . . . . . . . . . . . .[...]

1-2 Product Information Model Numbers and Product Positioning Support T ools Hewlett-Packard recommends the following tools for supporting HP DeskJet 400 printer . • Dial caliper or accurate linear scale • T issue paper • Cotton swabs • Clean lint-free soft cloth • Brush or small computer vacuum cleaner T able 1-1. The HP DeskJet 400 Prin[...]

Product Information 1-3 Features and Benefits T able 1-2. HP DeskJet 400 Printer Features and Benefits Feature Benefit Black output resolution: • 600 by 300 dots per inch Letter -quality output at an affordable price. Prints on plain paper No special paper required. Drop-on-demand thermal inkjet printing Proven reliable, letter -quality , and [...]

1-4 Product Information T rueT ype scalable fonts support in Windows using the HP printer driver included with the printer The HP DeskJet 400 also supports T rueT ype scalable fonts Create any size text needed in Windows 3.1. Grayscale output in Windows using the HP printer driver 256 levels of grayscale with enhanced dithering using the current HP[...]

Product Information 1-5 V iews Figure 1-1. The HP DeskJet 400 Printer Figure 1-2. The HP DeskJet 400 Printer (Internal View) Note • For physical dimensions, see “Physical Specifications” later in this chapter . paper feed button power button change cartridge button paper size selector (A4/L TR) paper width guide paper separator paper tray ma[...]

1-6 Product Information Printer Options The HP DeskJet 400 printer uses a power adapter . When replacing the power adapter , quote the power Adapter number listed below . T able 1-3. HP DeskJet 400 Printer Options Region or Country HP DeskJet 400 Printer Option Number Power Adapter Included Language of User Documentation Argentina C2642A #AC8 9100-[...]

Product Information 1-7 Power Adapter Part Numbers T able 1-4. Power Adapters Plug T ype Country or Region Power Adapter Part Number Region’ s AC V oltage U.S. Canada Mexico Brazil 8120-6732 120 V ac Hong Kong 9100-5348 220 V ac Australia 9100-5127 240 V ac Europe 8120-6731 230 V ac UK 9100-5131 240 V ac South Africa 9100-5128 220 V ac D J DJP610[...]

1-8 Product Information China Argentina 9100-5129 220 V ac Chile Latin America 9100-5346 220 V AC T able 1-4. Power Adapters (Continued) Plug T ype Country or Region Power Adapter Part Number Region’ s AC V oltage[...]

Product Information 1-9 Supplies and Accessories T able 1-5. HP DeskJet 400 Printer Supplies and Accessories Part Number Supply/Accessory Description 51626A Black print cartridge 51625A Color print cartridge C3280A C3281A C3282A Color Kit, including the color print cartridge (cyan, magenta, and yellow inks) and cartridge storage container U.S.A. Eu[...]

1-10 Product Information User Documentation T able 1-6. Available HP DeskJet 400 Printer’ s User Documentation Kits Language User Documentation Kit Part Number HP DeskJet 400 Chinese (T raditional) C2642-90108 Chinese (Simplified) C2642-90109 English (USA, Canada, Latin America) C2642-90100 English-International (Europe and other areas) C2642-90[...]

Product Information 1-11 Internal Fonts Note Windows 3.1 does not support these internal fonts. The HP DeskJet 400 printer driver uses T rueT ype fonts when printing from Windows 3.1 (see “Selecting a Printer Driver” in chapter 4). T able 1-7. Internal Portrait Fonts Portrait Fonts Comments Courier Upright (6 and 12 point) 5 cpi 10 cpi 16.67 cp[...]

1-12 Product Information Specifications T able 1-9. Performance Specifications Category Specification Print modes Draft and Letter -Quality (LQ) Print speed Draft Letter -Quality 3 pages per minute (ppm) 2 ppm Mechanism speed (burst at 10 cpi) Draft Letter -Quality 330 characters per second (cps) 167 cps Programming command set HP PCL Level 3, w[...]

Product Information 1-13 T able 1-10. Reliability Specifications Category Specification Printer usage 5,000 pages per year Mean time between failures (MTBF) 20,000 hours Mechanism life 25,000 pages T able 1-11. Graphics Resolution Horizontal Resolution V ertical Resolution Number of Dots Per Pixel 75 pixels per inch (ppi) 75 ppi 16 100 ppi 100 pp[...]

1-14 Product Information Figure 1-3. Physical Specifications T able 1-13. Physical Specifications Item Figure 1-7 Reference Approximate Dimensions Approximate Weight Printer with the paper tray closed Width Height Depth A B C 13.7 in. (348.5 mm) 6.96 in. (176.9 mm) 6.43 in. (163.3 mm) 6.6 lb (3 kg) Printer with the paper tray extended Width Height[...]

Product Information 1-15 Figure 1-4. Packaging Dimensions Specifications T able 1-14. Packaging Dimensions Specifications Packaging Dimensions Specifications Figure 1-8 Reference Dimensions of Package Length Width Height A B C 17.7 in. (450 mm) 9.1 in. (230 mm) 11.2 in. (285 mm) H H P D es k J e t 4 00 Person al Inkjet Printer Imp rim ante Jet d [...]

1-16 Product Information T able 1-15. Environmental Specifications Category Specification T emperature Operating Non-operating Recommended operating 5 ° to 40 ° C (41 ° to 104 ° F) -40 ° to 60 ° C (-40 ° to 140 ° F) 15 ° to 35 ° C (59 ° to 95 ° F) Relative humidity Operating with paper Operating with transparencies Non-operating 20% t[...]

Product Information 1-17 T able 1-16. Product Safety Specifications Item Safety Certification Power Adapter UL CSA TÜV SEMKO NEMKO KEMA FIMKO LCIE SECV DEMKO SEV MITI NOM1 Printer with Power Adapter UL CSA TÜV NOM1 Item EMI Certification Printer with power adapter FCC Class B when used with a Class B computing device (U.S.A.) EMC Directive 89/[...]

1-18 Product Information T able 1-17. Paper Handling Specifications Category Specification Printable weights Paper Auto feed Paper Manual feed Envelopes Cards 16 to 24 lb (60 to 90 g/m 2 ) 16 to 36 lb (60 to 135 g/m 2 ) 20 to 24 lb (75 to 90 g/m 2 ) 110 ib Index max: 8.5 pt max thickness (110 to 200 g/m 2 ) Media size U.S. Letter A4 U.S. Legal U.[...]

Product Information 1-19 Figure 1-5. Printable Area (Portrait Orientation) Figure 1-6. Printable Area (Landscape Orientation) black and color printing 0.08 inch (U.S. Letter , Legal and Executive) 2.0 mm (A4) black and color printing 0.25 inch (U.S. Letter , Legal and Executive) 3.6 mm (A4) black and color printing 0.25 inch (U.S. Letter , Legal an[...]

1-20 Product Information 1. The specifications in this table are based on text scale mode off (63 lines/page on U.S. letter size paper) and perforation skip mode off. The top margin (portrait mode) increases to 0.5 inches with perforation skip on. (The factory default setting for perforation skip mode is on.) 2. Printable area for non-Windows appl[...]

Product Information 1-21 1. The 51625A print cartridge life specification is based on using Normal print mode with an average 8% area fill. T able 1-19. Hewlett-Packard Print Cartridge Specifications Category Specification T ype Plain paper drop-on-demand thermal inkjet printing Cartridge life 51626A black cartridge 1000 characters per page cov[...]

1-22 Product Information[...]

Installation and Configuration 2-1 2 Installation and Configuration Chapter Contents Section T itle Page Items Included . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Connecting Power to the Printer . . . . . . . . . . . . . . . . . . . 2-3 Connecting the Printer to a Power Adapter . . . . . . . . . . . . . . . 2-3 Centronics Parallel Pi[...]

2-2 Installation and Configuration Items Included Figure 2-1. Items Included Note Items not included with the HP DeskJet 400 printer are listed below: – Centronics Parallel Interface Cable – Color Kit See tables 1-5 through 1-9 for the part numbers of these HP DeskJet 400 printer accessories. Printer user’ s Guide Power adapter printer softw[...]

Installation and Configuration 2-3 Connecting Power to the Printer Connecting the Printer to a Power Adapter Caution Power adapters emit some magnetic interference. Place the adapter on the floor , or at least one inch (approximately 3 cm) away from the computer , disk drive, or hard disk. 1. Plug the power adapter firmly into the printer’ s p[...]

2-4 Installation and Configuration Centronics Parallel Pinout Information Figure 2-2. Centronics Parallel Interface Connector 1. Active low. T able 2-2. Centronics Parallel Interface Pinout Information Pin Number Pin ID Description 1 Strobe 1 A low pulse causes the printer to read one byte of data. 2 - 9 Data 0 - Data 7 These pins are the data lin[...]

Installation and Configuration 2-5 Connecting the Interface Cable and Establishing Communication • Use a Centronics parallel interface cable to connect HP DeskJet 400 printer to the computer . 1. T urn off the computer and the printer . 2. Connect the printer end of the interface cable to the parallel interface port on the printer . Snap both cl[...]

2-6 Installation and Configuration 3. Connect the computer end of the parallel cable firmly into the parallel port on your computer and tighten the screws on the connector . 4. T urn on the computer and the printer . The printer Power light should come on. 5. Establish communication between the computer and the printer by sending the following DO[...]

Installation and Configuration 2-7 Installing Windows Printer Drivers This section outlines the procedures for installing Microsoft’ s and Hewlett-Packard’ s printer drivers for W indows 3.1. For more information on available printer drivers, see “W indows Printer Driver Information” in chapter 4. Installing the Printer Driver for Microsof[...]

2-8 Installation and Configuration Configuring the Printer Go to the printer setup to configure the printer . Follow the instructions on the screen to set the configuration. Alternatively , you could configure the printer by using the DJPMenu Configuration Utility for DOS environment. Setting up the Printer Go to the printer setup and select [...]

Installation and Configuration 2-9 Localizing Factory Defaults Y ou can also use the DJPMenu configuration utility to change the factory default settings to those appropriate to a particular country . Then when you reset the printer to the factory defaults, you will be setting them to the “country defaults” that you changed with the DJPMenu c[...]

2-10 Installation and Configuration[...]

Operation and Usage 3-1 3 Operation and Usage Chapter Contents Section T itle Page Printer Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . 3-2 Loading Media . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Normal Printing from the Paper T ray . . . . . . . . . . . . . . . . . 3-3 Manual Single Load . . . . . . . . . . . . . . [...]

3-2 Operation and Usage Printer Buttons and Lights Loading Media Note For patterns of lights on the printer that indicate problems, see “Printer Light Indications” in chapter 5. T able 3-1. Description of Printer Buttons and Lights Icon Button or Light Description Power light Lights when the printer is on; blinks when the printer is receiving i[...]

Operation and Usage 3-3 Normal Printing from the Paper T ray 1 If you are using legal, executive, B5 size paper, envelopes, labels and thick paper , you will have to feed these into the printer manually , one by one . See the section on “Manual Single Load”. 1. Open the paper tray and extend it to either the A4 or the L TR (US Letter) 1 mark. 2[...]

3-4 Operation and Usage Manual Single Load 1. Select Manual Feed in the Printer Setup dialog box. 2. Open the paper tray . 3. Open the printer door and switch the envelope lever to envelope if you are using envelope, labels or thick paper . Switch the lever to paper if you are using paper or transparencies. Then close the printer door . 4. Align th[...]

Operation and Usage 3-5 Notes • If you are loading letterheads or HP transparencies, insert them print side up, with the top of the page going into the printer . • Remember to switch the envelope lever to paper after you have finished printing envelopes, labels, or thick paper . For optimal print quality, ensure that the envelope lever is adju[...]

3-6 Operation and Usage Installing/Replacing a Print Cartridge Caution • Do not let the print cartridge contacts and nozzles touch any surface or object, including your fingers. Oil and dust can cause missing dots and other print quality problems. • The star wheels on the printer door have sharp edges. make sure your hand does not get in conta[...]

Operation and Usage 3-7 7. Push the green top in until the print cartridge snaps into place. 8. Close the printer door . 9. Press the Change Cartridge button again to bring the carriage back home position so that it is ready to print. Note Use only a recommended print cartridge. See table 1-5 for the part numbers. If you did not install a recommend[...]

3-8 Operation and Usage T able 3-3. Common Problems with Print Cartridges Problem Possible Causes Solution Nothing prints • T ape may be covering the print cartridge nozzles. • The print cartridge is out of or nearly out of ink. • The print cartridge is faulty . • The printer is faulty . See “T roubleshooting Print Cartridges” and “So[...]

Operation and Usage 3-9 Maintenance The HP DeskJet 400 printer does not require any scheduled maintenance. Periodic cleaning, however , not only enhances the look of the printer , but also maintains it in optimum condition. Cleaning may also make it easier to diagnose a problem visually . Maintaining Print Cartridges In order to maintain optimum pr[...]

3-10 Operation and Usage Print Cartridge T ips • Do not use print cartridges after the expiration date. See “Identifying the Print Cartridge Expiration Date” in chapter 5. • Keep the print cartridges sealed in the packaging container until ready for use. The print cartridges have a longer life sealed in this container than in the printer . [...]

Operation and Usage 3-11 Thermal Inkjet II T echnology The HP DeskJet 400 printer uses Thermal InkJet II (TIJ II) technology . This technology is based on a disposable print cartridge which propels ink out of 48nozzles. The basic principle of TIJ II is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle. The ?[...]

3-12 Operation and Usage[...]

Printer Drivers 4-1 4 Printer Drivers Chapter Contents Section T itle Page W indows Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . 4-2 Microsoft’ s Printer Drivers for Windows . . . . . . . . . . . . . . . . . . 4-2 Hewlett-Packard’ s Printer Drivers for Windows . . . . . . . . . . . . . . . 4-2 Printer Driver Features and Capabi[...]

4-2 Printer Drivers Windows Printer Drivers Hewlett-Packard and Microsoft provide several HP DeskJet 400 printer driver solutions for W indows 3.1. This chapter identifies available printer drivers and which driver to choose for optimum performance. Some users may choose to use the Microsoft printer driver , although the driver has limited capabil[...]

Printer Drivers 4-3 Printer Driver Features and Capabilities HP DeskJet 400 Printer Driver (v6.0) for Windows The HP DeskJet 400 Printer Driver for W indows (v 6.0) provides the following features and capabilities: • W indows 3.1x compatibility only • Included with HP DeskJet 400 printers and offered separately through order fulfillment (for e[...]

4-4 Printer Drivers Minimum Configuration for Hewlett-Packard’ s Printer Drivers Hewlett-Packard’ s printer drivers require the following minimum system configuration: CPU 80386 processor or greater Memory 2 MB of RAM for monochrome printing 4 MB of RAM for color imaging Free Disk Space 10 MB free of disk space (for installation of printer dr[...]

Printer Drivers 4-5 Common Windows Printer Driver Problems Composite Black Ink The printer driver produces composite black by mixing the colors of the color print cartridge to produce “black” ink. The printer driver uses composite black instead of true black ink because: • The HP DeskJet 400 printer holds one color print cartridge or one blac[...]

4-6 Printer Drivers Increasing the Printing Speed Selecting a Printer Driver If you use Microsoft W indows 3.1, install the HP DeskJet 400 printer driver provided with the printer . The accompanying printer software guide provides installation instructions, or see Installing W indows Printer Drivers in chapter 2. For DOS applications, install an HP[...]

Problem Resolution 5-1 5 Problem Resolution Chapter Contents Section T itle Page T roubleshooting T ools . . . . . . . . . . . . . . . . . . . . . . . 5-2 Overall T roubleshooting . . . . . . . . . . . . . . . . . . . . . . . 5-3 Solving Power Adapter Problems . . . . . . . . . . . . . . . . . . . . 5-4 T roubleshooting the Printer . . . . . . . . [...]

5-2 Problem Resolution T roubleshooting T ools The following tools are recommended for troubleshooting the HP DeskJet 400 printer: • Dial caliper or accurate linear scale • T issue paper • Cotton swabs • Rigid card stock • Clean soft cloth • V oltmeter (used to check the voltage out of the power adapter)[...]

Problem Resolution 5-3 Overall T roubleshooting Figure 5-1. Overall Troubleshooting Read “Printer Light Indications” in this chapter. Start Printer fails to power up correctly (power light off)? Light flashing, alternately flashing or flashing in unison? Paper load or eject problems? Fails the printer self-test? Communication problem with the h[...]

5-4 Problem Resolution Solving Power Adapter Problems T roubleshooting the Printer Self-T ests Power On Self-T est HP DeskJet 400 printer performs a power -on self-test when the printer is turned on to test printer operation. There is no printout associated with the power -on self-test. There are two possible outcomes to the power -on self-test: ?[...]

Problem Resolution 5-5 Printer Demo Page The printer demo page pattern printed with a black print cartridge installed shows the following: • A nozzle test pattern that identifies any ink nozzles that are not printing. If the diagonal line has a gap, one or more nozzles may be clogged and you may need to clean the print cartridge • An alphabeti[...]

5-6 Problem Resolution Figure 5-2. Printer Demo Page with a Black Print Cartridge Installed[...]

Problem Resolution 5-7 Printing Problems T able 5-2. HP DeskJet 400 Printing Problems Problem Probable Cause Solution Printing is skewed or slanted Sheets are not feeding into the printer correctly . The print on your pre-printed forms is slanted. See “Avoiding Print Skew” in this chapter . Re-print the forms. The printer appears to be printing[...]

5-8 Problem Resolution Printer Light Indications The HP DeskJet 400 printer lights blink on and off to give you information about what the printer is doing. Figure 5-3. Printer Buttons and Lights T able 5-3. Printer Light Indicatons Note One or more blinking lights suggests that user intervention is needed. Printer Light Indication Probable Cause S[...]

Problem Resolution 5-9 T able 5-4. Error Light Patterns Error Light Indication Probable Cause Solution None of the lights lit up Internal ROM is defective Return printer for replacement of main PCA Change Cartridge light lits up Print cartridge carriage cannot move Check the carriage path for physical obstruction Return printer for repair Paper lig[...]

5-10 Problem Resolution Solving Carriage Stall Conditions A carriage stall error condition occurs if the printer detects a problem with the movement of the print cartridge cradle along the printer carriage. In order to exit from a carriage stall, you have to turn the printer off. The Change Cartridge light is on when an HP DeskJet 400 printer detec[...]

Problem Resolution 5-11 5. If the printer has a carriage stall error condition, look for obstructions or binding along the printer carriage path. Slide the print cartridge cradle back and forth across the printer mechanism. If the problem cannot be resolved, return the printer for repair . 6. If the printer has a service station motor stall error c[...]

5-12 Problem Resolution T roubleshooting Paper Feed Operations T able 5-5. Media Related Problems Problem or Indication Possible Causes and Solutions If you are using manual feed Print is skewed or slanted See “Avoiding Print Skew” in this chapter . Printer does not pick up sheets fed by hand 1. W ait for the printer paper feed rollers to stop [...]

Problem Resolution 5-13 If you are using the paper tray Media loading from the paper tray is skewed or slanted 1. Media of different types or weights may be loaded together in the IN tray . If so, remove all the media and replace with a single type. 2. Reload the media. Make sure that: • The stack of media is pushed against the right side of the [...]

5-14 Problem Resolution Clearing Paper Jams 1. T urn off the printer and remove the paper from the paper tray . 2. Open the printer door and remove it by grasping its sides and pulling it up. 3. Open the paper separator (the flap that separates the printed pages from the blank sheets) by pulling it toward you. 4. Grip the jammed paper firmly by i[...]

Problem Resolution 5-15 T able 5-6. Possible Causes for Paper Jams Possible Cause Solution Paper is out-of-specification Use paper that meets the specifications listed in chapter 1. IN tray is too full Make sure that the stack of paper in the IN tray is no more than 0.2 inch (5 mm) high. Paper is too long • Use only media sizes recommended in c[...]

5-16 Problem Resolution A voiding Print Skew Print skew results when the movement of paper in the mechanism is not square to the carriage movement. The result is inconsistent print margins along the paper’ s edge. • Print skew is determined by three elements: – The printer itself may skew paper that is otherwise within specification and load[...]

Problem Resolution 5-17 Measuring Print Skew 1. Load a stack of paper in the IN tray . Use paper with squareness that is within tolerance. 2. Print a page of information that should display a consistent left margin down the page. 3. T ake measurements to determine the print skew on the page. A. Measure the distance from the left edge of the paper t[...]

5-18 Problem Resolution T roubleshooting Communication Problems Printer connected to some type of sharing device? Prints the DOS directory? From DOS, send the following command to print the DOS directory: DIR>LPT1: Disconnect the printer from the sharing device. Connect the printer directly to the host. Retest. Printer communicates without the s[...]

Problem Resolution 5-19 Cable fully seated on the printer and host connectors? Retest passes? Connect the printer to a different host or connect a different printer to the same host. Retest. Reseat the cable on the printer and host interface connectors. Make sure the cable is firmly and fully seated on the printer and computer interface connectors.[...]

5-20 Problem Resolution T roubleshooting Print Cartridges Short Print Cartridge Life There are several causes for a short print cartridge life. The information below describes the average print cartridge life for the two recommended print cartridges and possible causes for a reduction to this expected print cartridge life. 1. The 51626A black print[...]

Problem Resolution 5-21 The print cartridge packaging seal was broken too soon The print cartridge has a longer life sealed in its packaging rather than in the printer . Keep print cartridges sealed in their packaging until needed. Then, install the print cartridge in the printer promptly . If you use both a black and a color print cartridge, keep [...]

5-22 Problem Resolution Identifying the Print Cartridge Expiration Date Print quality problems may be caused by print cartridges that have passed their expiration date. There are two methods for determining whether a print cartridge is past its expiration date: 1. If the print cartridge is in the original packaging, read the “Use Before” date p[...]

Problem Resolution 5-23 1. At office, with ambient printing at least once a month. T able 5-9. Print Cartridge Life Specifications — Age Print Cartridge Print Cartridge Life Part Number Description Sealed in its Container (Shelf Life) Open in the Printer or in the Storage Container 1 51626A Black Print Cartridge 18 Months 90 Days 51625A Color P[...]

5-24 Problem Resolution Using the Print Cartridge Cleaning Routine When dots or lines are missing from printouts, use the following routine to clear the print cartridge ink nozzles. The HP DeskJet 400 printer can clean either a black or a color print cartridge. 1. Hold the change cartridge button while pressing the power button. 2. If you are using[...]

Problem Resolution 5-25 Removing Crusted Ink from the Print Cartridge Nozzles Print cartridges left out of the printer may have crusted ink on the print cartridge nozzles. Do not install a print cartridge with crusted ink into the printer . Use the following procedure to remove the crusted ink from the nose of a black print cartridge. Caution Use c[...]

5-26 Problem Resolution Cleaning the Electrical Contacts Y ou may need to clean the electrical contacts on the print cartridge if: • the print cartridge cradle does not return to the home position when you press the Setup button. • the characters printed are incomplete, or if dots or lines are missing from the printouts. T o clean the contacts,[...]

Problem Resolution 5-27 T roubleshooting Print Quality Solving Black Print Quality Problems T able 5-11. Solving Black Print Quality Problems Black Print Quality Issue Possible Cause and Solution Print is faint or fuzzy 1. W as the print cartridge new when installed in the printer or was it a refilled print cartridge? If it was refilled, replace [...]

5-28 Problem Resolution Solving Color Print Quality Problems Black printing is fading 1. Run the print cartridge cleaning routine to clear the nozzles. See “Using the Print Cartridge Cleaning Routine” in this chapter . 2. If the print quality does not improve, replace the print cartridge. Characters, dots or lines are incomplete or missing from[...]

Problem Resolution 5-29 Printouts contain inconsistent color fill patterns with horizontal bands or thin lines running completely across the sheet If bands or thin lines run all the way across the printout, the inconsistent color fill pattern can result from either of two problems: waitbanding or overlapping lines. These problems require differen[...]

5-30 Problem Resolution Color fades on transparencies It is possible that the transparencies are being exposed to ultraviolet light, typically from the sun. Check other instruments and machinery near the printer to see that they do not create ultraviolet light. Be sure to protect transparencies from direct or reflected rays of the sun or other sou[...]

Problem Resolution 5-31 Printouts Missing Rows of Dots Figure 5-4. Printouts Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the print cartridge cradle contacts and the print cartridge contacts. This is known as an “interconnect problem.” Y ou may be able to solve this problem using th[...]

5-32 Problem Resolution 3. Once the print cartridge and print cartridge cradle contacts are dry , reinstall the print cartridge. Retest by printing the printer self-test. – If all of the rows of dots are printing, no further troubleshooting is necessary . – If rows of dots are still missing in the self-test printout, continue on to the next ste[...]

Problem Resolution 5-33 Inconsistent Color Fill Patterns Figure 5-5. Inconsistent Color Fill Pattern The print quality in color fill patterns is best if the computer sends data at the same rate as the printer prints it. If the computer sends the data slower than the printer prints it, the printer stops and waits for the computer to send more data,[...]

5-34 Problem Resolution[...]

Service and Support Information 6-1 6 Service and Support Information Chapter Contents Section T itle Page W arranty Information . . . . . . . . . . . . . . . . . . . . . . . . 6-2 U.S. Service Support Contracts . . . . . . . . . . . . . . . . . . . . . 6-3 HP Express Exchange Service . . . . . . . . . . . . . . . . . . . . 6-3 HP SupportPack . . .[...]

6-2 Service and Support Information W arranty Information Hewlett-Packard maintains facilities throughout the world that can service HP DeskJet 400 printer . The warranty for HP DeskJet 400 printer varies, depending on the date of purchase, and the country of purchase. For products returned under warranty , Hewlett-Packard may use one of the follow[...]

Service and Support Information 6-3 U.S. Service Support Contracts HP Express Exchange Service Hewlett-Packard offers an express exchange service to minimize product downtime. W ith HP Express Exchange Service, a replacement unit is available by 10:30 the next working day . HP Express Exchange provides next day exchange service (same as HP SupportP[...]

6-4 Service and Support Information Returning a Printer for Service In the U.S. If a printer requires service, the customer can contact a service authorized reseller . The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center . Sales authorized resellers should call (800) 544-9976 to arrange for re[...]

Service and Support Information 6-5 In the UK, France, Germany , Switzerland, Austria, Belgium, Norway , Sweden, Denmark, Finland, and the Netherlands If a printer fails during the warranty period, the customer should do the following: 1. Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services. 2[...]

6-6 Service and Support Information Service and Support Resources Obtaining Printer Drivers For the latest available versions of printer drivers, contact the appropriate software vendors directly . Hewlett-Packard offers printer drivers through the HP Forum on CompuServe. As updated and new printer drivers become available, they are uploaded to the[...]

Service and Support Information 6-7 Additional Resource Information Presales Information 1. HP FIRST 2. HP Customer Information Center 3. HP Reseller Response Line (HP Authorized Resellers Only) 4. HP BBS 5. CompuServe and Internet 6. HPNN (HP Authorized Resellers Only) Postsales Information 1. HP FIRST 2. HP Audio T ips 3. HP Customer Support Cent[...]

6-8 Service and Support Information T able 6-2. Resource Information (Continued) Service/ Support Resource Items Available Phone Number Hours (Pacific T ime) HP Audio T ips 1 • Presales information • Postsales information 1 (800) 333-1917 (U.S. and Canada) 1 (208) 344-4809 (other countries) 24 hours/day HP Distribution Center • Printer Drive[...]

Service and Support Information 6-9 Printer Repair Feedback Information 1. Make a copy of the HP DeskJet 400 Printer Repair Sheet in this section. 2. Observe the problem with the printer . V erify the problem is repeatable. 3. Determine the applicable error code in table 6-3. 4. Fill out the repair sheet and return the repair sheet with the printer[...]

6-10 Service and Support Information Carriage Problems Carriage stall No carriage movement MH00 Left side collision Carriage slams to left side and stays there MH05 Right side collision Carriage slams to the right side and stays there MH10 Carriage belt defective Carriage belt frayed or broken MH15 General carriage problem Customer cannot describe [...]

Service and Support Information 6-11 Performance Problems Intermitten operation Powers OFF and ON intermittently EZ40 Print mechanism locks up Printer locks up while printing EZ45 Stops printing Prints part of page then stops EZ50 Burning smell During operations, printer emits a burning smell EZ55 Smoking smell During operations, printer emits a ci[...]

6-12 Service and Support Information HP DeskJet 400 Printer Repair Sheet Company Information Company ________________________________________________________________________________ Address ________________________________________________________________________________ _______________________________________________________________________________[...]

HP PCL Printer Commands and Control Codes A-1 A HP PCL Printer Commands and Control Codes HP PCL Printer Command Summary T able A-1. HP PCL Printer Command Summary Command T opic Printer Feature Printer Command Decimal Equivalent Hex Equivalent Printer Control Commands Reset and Self-Test Control Reset E c E 027 069 1B 45 Self-test E c z 027 122 1B[...]

A-2 HP PCL Printer Commands and Control Codes Page Control Commands Paper Size † Default paper size E c & ¬ 0A 027 038 108 048 065 1B 26 6C 30 41 US executive E c & ¬ 1A 027 038 108 049 065 1B 26 6C 31 41 US letter E c & ¬ 2A 027 038 108 050 065 1B 26 6C 32 41 US legal E c & ¬ 3A 027 038 108 051 065 1B 26 6C 33 41 A4 E c &[...]

HP PCL Printer Commands and Control Codes A-3 Font Selection Commands Character Set † PC-8 E c (10U 027 040 049 048 085 1B 28 31 30 55 HP Roman8 E c (8U 027 040 056 085 1B 28 38 55 PC-8 Danish/Norwegian E c (11U 027 040 049 049 085 1B 28 31 31 55 PC-850 E c (12U 027 040 049 050 085 1B 28 31 32 55 ECMA-94 Latin 1 E c (0N 027 040 048 078 1B 28 30 4[...]

A-4 HP PCL Printer Commands and Control Codes Secondary Font 1 Designators Default character set E c )0@ 027 041 048 064 1B 29 30 40 Default primary chr . set E c )1@ 027 041 049 064 1B 29 31 40 Current primary chr . set E c )2@ 027 041 050 064 1B 29 32 40 Default secondary font E c )3@ 027 041 051 064 1B 29 33 40 Raster Graphics Commands Set Graph[...]

HP PCL Printer Commands and Control Codes A-5 Control Codes T able A-2. HP PCL Printer Control Codes Code Name Symbol Description V alue (Dec) V alue (Hex) Keystroke Backspace <B S > Causes the printer to move the current print position one character position to the left. 08 08 CTRL H Horizontal T ab <H T > Causes the printer to move to[...]

A-6 HP PCL Printer Commands and Control Codes[...]

Index-1 Index A accessories and supplies, 1-9 acoustic specifications, 1-16 alcohol caution, 3-10 all lights blinking, 5-8 altitude specifications, 1-16 area, printable, 1-19 AUTOEXEC.BAT file, 2-6 Automatic button in printer driver, 5-30 avoiding print skew, 5-16 B BBS, HP, 6-8 benefits and features of DeskJet 400 printers, 1-3 Best Print Quality [...]

Index-2 Change Cartridge light, 3-2 blinking, 3-8, 5-8 change of color hue, 5-29 changing character set defaults, 2-9 configuration of printer, 2-8 country defaults, 2-9 Graphics Density, 2-8 printer settings, 2-8 character set changing defaults, 2-9 default setting, 2-8 character spacing on printout doesn’t match screen, 5-7 characters incomplet[...]

Index-3 diagnosing paper jams, 5-13 problems, 5-1 diagnostics, overall, 5-3 dial caliper, 1-2, 5-2 dimensions, 1-14 of the packaging, 1-15 disk space free for printer drivers, 4-4 DJPMenu program, 2-8, 2-9 specifying Manual Feed, 3-4 document complexity, effect on printing speed, 4-6 documentation, 1-6 options, 1-6 user, 1-10 DOS support, 1-3 dot p[...]

Index-4 HP Audio Tips, 6-8 HP BBS, 6-8 HP Customer Information Center, 6-8 HP customer return repair service, 6-3 HP Customer Support Center, 6-4, 6-8 HP Dealer Response Line, 6-8 HP DeskJet repair information, 6-9 HP Express Exchange Service, 6-3 HP FIRST, 6-6 HP Forum, 6-6 HP Health Line, 3-9 HP labels, 1-9 HP PCL commands and control codes, A-1 [...]

Index-5 landscape internal fonts, 1-11 language of user documentation, 1-10 Letter Gothic internal fonts, 1-11 letterhead printing, 3-5 letter-quality internal fonts, 1-12 mode, 1-12, 3-3 life black print cartridge shelf life, 5-23 color ink cartridge, 5-20 life (continued) color print cartridge shelf life, 5-23 print cartridge, too short, 5-20 pri[...]

Index-6 nozzles, print cartridge, 3-10 clearing clogged nozzles, 5-25 dried ink on, 5-24 numbers, model, 1-2 O obstructions, paper path, 5-15 obtaining printer drivers, 6-6 off, turning the printer off and on, 3-2 on, turning the printer on and off, 3-2 open circuits, 5-26 operation and usage, of printer, 3-1 option numbers of printers, 1-9 options[...]

Index-7 powering the printer, 2-3 pre-printed forms, problems with, 5-16 presales information, 6-7 presentation quality, in color, 1-3 preventive maintenance, 3-9 print appears greenish instead of black, 5-28 is black instead of color, 5-30 modes, 1-12 poor output in Windows, 4-6 resolution, 1-3, 1-12 speed, 1-12 print cartridge, 1-5, 2-2, 3-6 blac[...]

Index-8 printer driver (continued) correct driver not selected, 5-7 Extra Dry Time option, 5-29 Glossy Paper option, 5-29 how to get one, 6-6 HP, 4-3 installing, 2-7 Match Screen option, 5-29 obtaining, 6-6 problems, 4-5 selection, 4-6 selection for Windows, 4-6 Transparency Film option, 5-29 Use Black selection, 5-30 Windows, 4-2 printer lights fl[...]

Index-9 sensor, paper, 1-5 serial number label, 1-2 service and support, 6-1 resources, 6-6 service station, 5-20 home position, 5-20 motor stall, 5-10, 5-11 service support contracts, 6-3 non-US, 6-3 US, 6-3 service, express exchange, 6-3 service, return repair, 6-3 set up card, 2-2 setting country defaults, 2-9 settings default, 2-9 overriding de[...]

Index-10 troubleshooting (continued) media related problems, 5-12, 5-13 overall, 5-3 paper jams, 5-14 power adapter, 5-4 print cartridge problems, 3-8, 5-20 print quality problems, 5-27 printer, 5-7 printer driver problems, 4-5 printer stall conditions, 5-10 printing problems, 5-7 tape not removed from print cartridge, 5-7 tools, 5-2 turning the pr[...]