HP (Hewlett-Packard) 5000 GN manual

HP LaserJet 5000, 5000 N, and 5000 GN Pr inters User's Guide[...]

Hewlett-P ackard Compan y 11311 Chinden Boule vard Boise, Idaho 83714 © Cop yright Hewlett-P ackard Company 1997 All Rights Reser ved. Reproduction, adaptation, or translation without prior written permission is prohibited, e xcept as allowed under the cop yr ight laws. Publication n umber C4110-90901 First Edition, October 1997 Wa r r a n ty The [...]

EN iii T ake a look at all that HP Support has to offer! Thank you f or y our purchase. Along with your product, y ou receiv e a v ariety of suppor t services from Hewlett-P ackard and our suppor t par tners that are designed to give y o u the results y ou need, quickly and prof essionally . HP Support Online Services: for 24-hour access to informa[...]

iv EN HP Service Agreem ents: Call (1) (800) 446-0522 (U.S .) or (1) (800) 268-1221 (Canada ). HP FIRST: HP FIRST F ax will deliver detailed troubleshooting inf ormation on common so ftware and troubleshooting tips for y our HP product. Call from any touch-tone phone and reque st up to three documents per call. These docu ments will be sent to the [...]

EN v Customer Support Options W orldwide The ser vice and suppor t chapter of this user’ s guide contains worldwide sales and ser vice addresses and phone numbers f or countries not listed here. Customer Suppor t an d Product Repair Assistance for the U.S. and Canada: (Refer to the service and support chapter of this user’ s guide for additiona[...]

vi EN[...]

EN Contents vii Contents 1 Printer Basics Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Configurations . . . . . . . . [...]

viii Contents EN Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 60 3 Printer Maintenance Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3 Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 6 4 HP Policy on Non-HP Toner Cartridges . . . . . . . . [...]

EN Contents ix Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14 Environmental Specifications . . . . . . . . . . . . . . . . . . . . . A-17 Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . A-19 B C[...]

x Contents EN Index[...]

EN Chapter 1: Printer Basics 1 1 Printer Basics Overview Congra tulations on your purchase of an HP LaserJet 5000 series printer . If you ha ve not done so , see the getting star ted guide provided with the printer f or setup instructions. Now that the printer is set up and ready to use, tak e a f ew moments to get to know the pr inter . This cha p[...]

2 Chapter 1: Printer Basics EN Printer Features and Benefits Many of the printer’ s features and benefits are outlined belo w . Specific chapters contain more inf or mation on each f eature. See this guide’ s index or contents to locate this inf or mation. Wide Format Printing Increased capability from your laser printer : • Prints on paper s[...]

EN Chapter 1: Printer Basics 3 Expandability Ability to grow with the printing needs of workgroups: • 3 built in DIMM slots for memory expansion. • Available flash and memory DIMM cards. • Up to 100 MB maximum memory capability. • 2 EIO interface slots for I/O cards and disk cards. • Available hard drive EIO card for storage of additional[...]

4 Chapter 1: Printer Basics EN Printer Inf ormation This printer can be purchased in three configurations, as described below . Configurations HP LaserJet 5000 printer The HP LaserJet 5000 printer is a 16 ppm laser pr inter that comes standard with a 100-sheet multi-purpose T ra y 1, a 250-sheet T ra y 2, and 4 MB of memory . It is designed f or wo[...]

EN Chapter 1: Printer Basics 5 A v ariety of configurations are possible with the optional tra ys: Figure 1 Optional Tray Configurations Note A duple x er can be added to any of these configurations and is placed under T r ay 2.[...]

6 Chapter 1: Printer Basics EN Printer P ar ts and Locations Figure 2 Printer Parts (front and rear views)[...]

EN Chapter 1: Printer Basics 7 Accessories and Supplies Y ou can increase the capabilities of the printer with optional accessories and supplies. Note Use accessories and supplies specifically designed for the printer to ensure optimum perf or mance. The printer suppor ts two enhanced input/output (EIO) cards. Other accessories and options are av a[...]

8 Chapter 1: Printer Basics EN Ordering Inf ormation Use only accessories specifically designed for this printer . T o order an accessor y , contact an HP-authorized ser vice or suppor t provider . (See the HP Suppor t pages at the front of this user’ s guide.) Ordering Information Item Description or Use Part Number Paper Handling 500-Sheet P ap[...]

EN Chapter 1: Printer Basics 9 Memory, Fonts, and Mass Storage Dual In-line Memory Module (DIMM) Boosts the ability of the printer to handle large print jobs (maximum 100 MB with HP brand DIMMs): EDO DIMMs 4 MB 8 MB 16 MB C4135A C4136A C4137A SDRAM DIMMs 4 MB 8 MB 16 MB 32 MB C4140A C4141A C4142A C4143A Flash DIMM P er manent storage f or fonts and[...]

10 Chapter 1: Printer Basics EN Documentation HP LaserJet Printer F amily P a per Specification Guide A guide to using paper and other print media with HP LaserJet printers. 5010-6394 PCL 5 /PJL T echnical Ref erence Documentation Pa c k a g e A guide to using printer commands with HP LaserJet pr inters. 5021-0330 HP LaserJet 5000, 5000 N, and 5000[...]

EN Chapter 1: Printer Basics 11 Contr ol P anel Lay out The printer’ s control panel consists of the f ollowing: Figure 4 Control Panel Layout Contr ol P anel Lights Light Indication Ready The printer is ready to print. Data The pr inter is processing inf ormation. Attention Action is required. See the control panel displa y . Ready Data Attentio[...]

12 Chapter 1: Printer Basics EN Contr ol P anel Ke ys Key Function [Go] • Places the printer either online or offline. • Prints any data residing in the printer’ s buff er . • Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online. • Allows the printer to continue printing wit[...]

EN Chapter 1: Printer Basics 13 Contr ol P anel Menus F or a complete list of control panel items and possib le v a lues, see page B-1. Press [Menu] for access to all control panel men us. When additional tra ys or other accessor ies are installed in the printer , new menu items automatically appear . To change a control panel setting: 1 Press [Men[...]

14 Chapter 1: Printer Basics EN Printer Software The printer comes with helpful software on a compact disc. See the getting star ted guide for installation instructions. Note Check the ReadMe file pro vided on the compact disc f or additional software included and suppor ted languages. Figure 5 Printer Software The printer dr iv ers provided on the[...]

EN Chapter 1: Printer Basics 15 Printer Drivers Printer dr iv ers access the pr inter f eatures and allow the computer to communicate with the printer (via a printer language). Note Check the ReadMe file pro vided on the compact disc f or additional software included and supported languages. Cer tain printer features are a vailab le only from the P[...]

16 Chapter 1: Printer Basics EN Additional Drivers Y ou can obtain the f ollowing printer dr iv ers by downloading them from the Inter net, or by requesting them from an HP-authorized ser vice or suppor t provider . (See the HP Suppor t pages at the front of this user’ s guide.) • OS/2 PCL/PCL 6 printer driver* • OS/2 PS printe r driver* • [...]

EN Chapter 1: Printer Basics 17 Software f or Windows Use the T ypical Install or Custom Install option to install the HP software . (This includes se ver al pr inter drivers . For more inf or mation, see page 15.) Note Network Administrators: If the printer is attached to a network, bef ore you can print, the printer must be configured for that ne[...]

18 Chapter 1: Printer Basics EN Choose the Right Printer Driver for Your Needs Choose a printer dr iver based on the w ay y ou use the printer . • Use the PCL 6 driver to take full advantage of the printer’s features. Unless backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended. • Use[...]

EN Chapter 1: Printer Basics 19 HP ToolBox Access HP T oolBox from a printer icon on the desktop in Windows 3.1x or on the Windows 95 and Windows NT 4.0 T askbar . HP T oolBox pro vides one-step access to the current status of the printer and a list of all av ailable f eatures, including the f ollowing: • printer status • “How Do I...” help[...]

20 Chapter 1: Printer Basics EN HP JetSend Communications Technology HP JetSend can be installed through an installer on the compact disc. HP JetSend is a new technolog y from Hewlett-P ackard that allows netw ork devices to communicate with each other directly . De vices which contain the HP JetSend technolog y can e xchange inf or mation directly[...]

EN Chapter 1: Printer Basics 21 Software f or Macintosh Computers PostScript Printer Description Files (PPDs) PPDs, in combination with the LaserWriter driver , access the printer f eatures and allow the computer to communicate with the printer . An installation progra m for the PPDs and other softw are is provided on the compact disc. Use the Lase[...]

22 Chapter 1: Printer Basics EN Software f or Networks HP JetAdmin HP JetAdmin should be installed only on the network administrator’ s computer . HP JetAdmin can be accessed by clic king the Start button (point to Settings , and then clic k Control P anel ) in Windows 95 and Windows NT 4.0 or from the HP LaserJet program group f older . Use HP J[...]

EN Chapter 1: Printer Basics 23 HP Web JetAdmin This web-based HP JetAdmin softw are should be installed on a web ser v er . The follo wing systems are suppor ted: • Windows NT • HP-UX* • OS/2* *The software f or these systems is not included on the compact disc with the printer , but is a vailab le from the Inter net. If you do not hav e acc[...]

24 Chapter 1: Printer Basics EN[...]

EN Chapter 2: Printing T asks 25 2 Printing T asks Overview This chapter presents basic printing tasks , such as: • Selecting the output bin. • Loading the trays. • Printing on both sides of paper with the optional duplexer. • Printing on special paper, such as letterhead and envelopes. This chapter also introduces some adv anced printing t[...]

26 Chapter 2: Printing T asks EN Selecting the Output Bin The printer has two output locations: the rear output bin and the top output bin. T o use the top output bin, be sure the rear output bin is closed. T o use the rear output bin, open it. The f ollowing tab le shows the minimum and maxim um sizes of paper suppor ted in the output bins. Guidel[...]

EN Chapter 2: Printing T asks 27 Printing to the T op Output Bin The top output bin collects paper f ace-down, in correct order . The top output bin should be used f or most pr int jobs and is recommended f or printing the follo wing: • over 50 sheets of paper, continuously • transparencies Figure 6 Top Output Bin[...]

28 Chapter 2: Printing T asks EN Printing to the Rear Output Bin The printer alwa ys prints to the rear output bin if it is open. Paper comes out of the printer face-up , with the last page on top . T o open the rear output bin, gr asp the handle at the top of the bin and pull the bin down. Slide out the first e xtension, then flip open the second [...]

EN Chapter 2: Printing T asks 29 Adjust the Paper Stop F or printing stacks of large paper only , the paper stop on the top output bin pre vents long paper from being pushed ov er the edge of the pr inter . 1 Push in the center of the paper stop to release it. 2 Pull the paper stop out until it stops. 3 Flip up the end section. 4 Adjust the paper s[...]

30 Chapter 2: Printing T asks EN Loading T ray 1 Note T o avoid paper jams , do not load tra ys while the printer is pr inting. T r a y 1 is a multi-pur pose tra y that holds a v ariety of paper , including up to 100 sheets of paper , 10 env elopes, or 20 inde x cards. The printer might pull paper from T ray 1 first. T o change this, see page 58. F[...]

EN Chapter 2: Printing T asks 31 Loading T ray 2/Optional 250-Sheet T ray The f ollowing instructions are f or loading T ray 2 or an optional 250-sheet paper tra y . For suppor ted siz es of paper, see page A-4. Note T o avoid paper jams , do not load tra ys while the printer is pr inting. 1 Pull the tra y completely out of the printer . Lift the t[...]

32 Chapter 2: Printing T asks EN 5 Align the rear guide with the desired paper size . With the guide angled slightly tow ard the front of the tra y , inser t the two front tabs (A) into the appropriate holes. Push the guide upright, snapping the center tab (B) into place. The guide must alw ays be placed correctly in the tra y (ev en f or 11 x 17 o[...]

EN Chapter 2: Printing T asks 33 Loading the 500-Sheet T ray (Optional) The f ollowing instructions are f or loading standard sizes in a 500-sheet tra y (optional). For suppor ted sizes of paper, see page A-5. T o load custom-sizes, see page 50. Note T o avoid paper jams , do not load tra ys while the printer is pr inting. 1 Pull the tra y complete[...]

34 Chapter 2: Printing T asks EN 6 Load the tra y . F or correct orientation, see page 41. 7 Make sure the paper is flat in the tr a y at all f our cor ners and below the tabs on the guides. 8 Set the tension adjustment s witch to the position shown b y the indicator or arrow on the tr a y . 9 Slide the tray into the printer . Note If you w ant to [...]

EN Chapter 2: Printing T asks 35 Printing Both Sides of P aper (Optional Duplex er) The printer can automatically pr int on both sides of paper with an optional duple x printing accessor y (duplex er). This is called duple xing. T o order optional accessories, see page 8. Note See the documentation included with the duple x er fo r complete install[...]

36 Chapter 2: Printing T asks EN Guidelines for Printing Both Sides of Paper Caution Do not print on both sides of labels, transparencies , env elopes, vellum, or paper hea vier than 28 lb (105 g/m 2 ). Damage to the printer and paper jamming might result. W ARNING! T o av oid personal injur y and damage to the pr inter , do not lift the printer wi[...]

EN Chapter 2: Printing T asks 37 Separating the Printer from the Duplexer Bef ore you lift the printer , alwa ys separate the printer from the duple xer . 1 Slide the rear section of the duple x er aw a y from the pr inter . 2 Lift the printer off the duplex er . Figure 9 Separating the Printer from the Duplexer[...]

38 Chapter 2: Printing T asks EN Paper Orientation for Printing Both Sides of Paper The duple x er pr ints the second side of paper first, so paper such as letterhead, prepunched, and preprinted paper need to be or iented as shown in Figure 10. Figure 10 Paper Orientation for Printing Both Sides of Paper F or T ra y 1, load the first side f acing d[...]

EN Chapter 2: Printing T asks 39 Layout Options for Printing Both Sides of Paper The f our pr int orientation options are shown below . These options can be selected from the printer dr iv er or from the printer’ s control panel (set BINDING from the P aper Handling Menu and ORIENTATION from the Pr inting Menu). Figure 11 Layout Options for Print[...]

40 Chapter 2: Printing T asks EN Printing Special P aper Special paper includes letterhead, prepunched (including 3-hole punched), env elopes, labels, transparencies , full-bleed images, rotated paper , index cards , postcards, custom-siz e, and heavy paper . Printing Letterhead, Prepunched, or Preprinted P aper When printing letterhead, prepunched[...]

EN Chapter 2: Printing T asks 41 Paper Orientation Figure 12 Paper Orientation for Tray 1 • Load letter, A4, A5, Executive, and B5 paper with the side-to-be-printed facing up, and the top, short edge toward the right. • Load other sizes of paper with the side-to-be-printed facing up, and the top, short edge toward the printer. Figure 13 Paper O[...]

42 Chapter 2: Printing T asks EN Printing En velopes Many types of en velopes can be printed from T ra y 1. (Up to 10 can be stack ed in the tray .) Pr inting perf or mance depends on the construction of the env elope . Alwa ys test a fe w sample env elopes bef ore purchasing a large quantity . • Set margins at least 0.6 inch (15 mm) from the edg[...]

EN Chapter 2: Printing T asks 43 Loading Envelopes in Tray 1 1 Open T ray 1 and pull out the tr ay e xtension. If the env e lopes are longer than 9 inches (229 mm), flip open the second tra y extension. 2 Open the rear output bin and pull out the tra y extension. (This reduces env elope cur l and wrinkling.) 3 Load up to 10 env elopes in the center[...]

44 Chapter 2: Printing T asks EN Printing Labels Use only labels recommended f or use in laser printers. Multi-thickness labels and labels that do not stac k flat might print better rotated. T o pr int rotated paper, see page 47. Make sure that labels meet the specifications f or the input tra y you use (page A-9). Do: • Print a stack of 50 label[...]

EN Chapter 2: Printing T asks 45 Do not: Caution F ailure to follo w these instructions can damage the pr inter . • Do not load the trays to capacity because labels are heavier than paper. • Do not use labels that are separating from the backing sheet, wrinkled, or damaged in any way. • Do not use labels that have the backing sheet exposed. ([...]

46 Chapter 2: Printing T asks EN Printing T ransparencies Use only transparencies recommended f or use in laser pr inters. F or transparency specifications, see page A-9. • Load transparencies in Tray 1 with the side-to-be printed facing up and the top edge toward the right. • To prevent transparencies from becoming too hot or sticking together[...]

EN Chapter 2: Printing T asks 47 Printing Rotated P aper The printer can pr int letter , A4, A5, Executiv e, and B5 (JIS) in a rotated orientation (shor t-edge first) from T ra y 1. The printer can print letter and A4 in a rotated or ientation from a 500-sheet tra y . Rotated paper prints slower . Some types of paper f eed better rotated, such as p[...]

48 Chapter 2: Printing T asks EN 500-Sheet T ray: 1 Rotate the dial inside the front of the tra y to the correct paper size. 2 F rom the P aper Handling Menu in the printer’ s control panel, select LTR-R or A4-R as the paper size . 3 Load paper with the side-to-be printed facing do wn, and the top , shor t-edge toward the front of the tr ay . 4 I[...]

EN Chapter 2: Printing T asks 49 Printing Full-Bleed Images Full-bleed images e xtend from edge to edge of the page. T o achiev e this eff ect, use larger paper , then trim its edges to the desired size. Caution Ne ver print directly to the edge of paper . This causes toner to accumulate inside the printer , which may aff ect pr int quality and dam[...]

50 Chapter 2: Printing T asks EN Printing Car ds, Custom-Siz e and Heavy P aper Custom-size paper can be printed from T ra y 1 or the optional 500-sheet tra y . F or paper specifications, see page A-2. The maximum paper weight is 53 lb (199 g/m 2 ) from T ra y 1 and 28 lb (105 g/m 2 ) from the 500-sheet tra y . Note Hea vy paper and very small or v[...]

EN Chapter 2: Printing T asks 51 Loading Custom-Size Paper in the 500-Sheet Tray The f ollowing instructions are f or loading custom-sizes in a 500-sheet tra y (optional). For suppor ted sizes of paper, see page A-5. T o load standard sizes, see page 33. Note T o avoid paper jams , do not load tra ys while the printer is pr inting. 1 Pull the tra y[...]

52 Chapter 2: Printing T asks EN 6 Squeeze the release on the outside of the left guide and adjust the left and right guides to match the width of the paper . The front cor ners of the paper should be below the tabs on the guides, and the edges should be lined up with the markings on the tabs. The guides should touch the paper without bending it. 7[...]

EN Chapter 2: Printing T asks 53 Guidelines for Printing Custom-Size Paper • Do not attempt to print on paper smaller than 3 inches (76 mm) wide or 5 inches (127 mm) long. • Set page margins at least .17 inch (4.23 mm) away from the edges. Setting Custom Paper Sizes When custom paper is loaded, size settings need to be selected from the softwar[...]

54 Chapter 2: Printing T asks EN If the settings are not av ailable from the software , set the custom paper size from the control panel: 1 F rom the Pr inting Menu set CONFIGURE CUSTOM PAPER=YES . 2 F rom the Pr inting Menu, select inches or millimeters as the unit of measurement. 3 F rom the Pr inting Menu, set the X dimension (the front edge of [...]

EN Chapter 2: Printing T asks 55 Printing V ellum V ellum is special lightweight paper similar to parchment. Pr int v ellum from T ra y 1 only , and open the rear output bin. Do not print on both sides of v ellum. 1 Load v ellum with the side-to-be-pr inted f acing up and the top , shor t edge toward the right. 2 Open the rear output bin. 3 F rom t[...]

56 Chapter 2: Printing T asks EN Adv anced Printing T asks This section will help you tak e full advantage of the printer’ s features . These tasks are “adv anced” because they require y ou to change settings from the printer’ s control panel or the printer driver . Using Features in the Printer Driver When you print from a software applica[...]

EN Chapter 2: Printing T asks 57 Printing the First Page on Different Paper F rom the PCL 6 printer dr iver , you can choose to print the first page of a document on diff erent paper than the rest of the pages. Look f or “Use diff erent paper for first page” in the printer driver . Printing Multiple Pages on One Sheet of Paper Y ou can print mo[...]

58 Chapter 2: Printing T asks EN Customizing T ra y 1 Operation Customize T ra y 1 to fit your printing needs. The printer can be set to pr int from T ray 1 as long as it is loaded, or to print only from T ra y 1 if the type of paper loaded is specifically requested. Set TRAY 1 MODE=FIRST or TRAY 1 MODE=CASSETTE from the P aper Handling Menu in the[...]

EN Chapter 2: Printing T asks 59 Manually Feeding Paper from Tray 1 The Manual F eed f eature allows y ou to print on special paper from T ray 1, such as en velopes or letterhead. If Manual F e ed is selected, the printer will pr int only from T ray 1. Select Manual F eed through the softw are or printer driver . Manual F eed can also be enabled fr[...]

60 Chapter 2: Printing T asks EN Printing by T y pe and Size of P aper Y ou can configure the printer to select paper by type (such as plain or letterhead) and size (such as letter or A4), as opposed to source (a paper tra y). Benefits of Printing by Type and Size of Paper If you frequently use se veral diff erent kinds of paper , once tra ys are s[...]

EN Chapter 2: Printing T asks 61 Note The type and size settings can also be configured from HP JetAdmin f or networked printers. See the printer software help . T o pr int by type and siz e, it might be necessary to unload or close T ray 1, or set TRAY 1 MODE=CASSETTE from the P aper Handling Menu in the printer’ s control panel. For more inf or[...]

62 Chapter 2: Printing T asks EN[...]

EN Chapter 3: Printer Maintenance 63 3 Printer Maintenance Overview This chapter e xplains basic printer maintenance. • Managing the toner cartridge. • Cleaning the printer. Note T o ensure optimum pr int quality , the printer will prompt you to ha ve routine maintenance perf or med e v er y 150,000 pages. When the PERFORM PRINTER MAINTENANCE m[...]

64 Chapter 3: Printer Maintenance EN Managing the T oner Car tridge HP P olicy on Non-HP T oner Cartridg es Hewlett-P ac kard Company cannot recommend use of non-HP toner car tridges, either new or remanuf a ctured. Because the y are not HP products, HP cannot influence their design or control their quality . T o install a ne w HP toner car tridge [...]

EN Chapter 3: Printer Maintenance 65 Continue Printing When T oner is Low When toner is low , the pr inter’ s control panel displays the TONER LOW message. • If the TONER LOW message displa ys, but the printer continues printing, TONER LOW is set to CONTINUE (the default setting). • If the printer stops printing when low toner is detected, TO[...]

66 Chapter 3: Printer Maintenance EN Redistributing the T oner (contin ued) 1 Open the top co ver . 2 Remov e the toner car tridge from the printer . W ARNING! A void reaching too f a r into the printer . The adjacent fusing area might be hot! Caution T o pre v ent damage to the toner car tridge, do not expose it to light f or more than a f ew minu[...]

EN Chapter 3: Printer Maintenance 67 Cleaning the Printer T o maintain pr int quality , f ollow the cleaning procedure (on the f ollowing page) e very time the toner car tridge is changed, or whene v er print quality problems occur . As much as possib le , k eep the printer free from dust and debr is. • Clean the outside of the printer with a sli[...]

68 Chapter 3: Printer Maintenance EN Cleaning the Printer Bef ore beginning these steps, tur n the printer off and unplug the power cord. 1 Open the top cov er and remov e the toner car tridge. W ARNING! A void reaching too f a r into the printer . The adjacent fusing area might be hot! Caution T o pre v ent damage to the toner car tridge, do not e[...]

EN Chapter 3: Printer Maintenance 69 Using the Printer Cleaning Page If toner specks appear on the front or bac k side of your print jobs, f ollow the procedure belo w . F rom the pr inter’ s control panel, do the follo wing: 1 Press [Menu] until PRINT QUALITY MENU appears. 2 Press [Item] until CREATE CLEANING PAGE appears. 3 Press [Select] to cr[...]

70 Chapter 3: Printer Maintenance EN[...]

EN Chapter 4: Problem Solving 71 4 Pr oblem Solving Overview This chapter will help you to troub l eshoot and solv e printer problems . Clear paper jams: Occasionally , paper can jam during pr inting. This section will help you to locate paper jams , properly clear them from the printer , and solv e repeated paper jams. Understand printer messages:[...]

72 Chapter 4: Prob lem Solving EN Clearing P aper Jams If the printer’ s control panel displays a paper jam message , look f or paper in the locations indicated in Figure 22, then see the procedure f or clearing the paper jam. Y o u might need to look f or paper in other[...]

EN Chapter 4: Problem Solving 73 Clearing Jams fr om the Input T ra y Areas Note T o remove paper from the T ra y 1 area, slowly pull the paper out of the printer . F or all other tra ys, f ollow the steps below . 1 Slide the tra y out of the printer , and remov e any damaged paper from the tra y . 2 If the edge of the paper is visible in the f eed[...]

74 Chapter 4: Prob lem Solving EN Clearing Jams fr om the T op Cover Area 1 Open the top cov er and remov e the toner car tridge. Caution T o pre v ent damage to the toner car tridge, do not expose it to light f or more than a f ew minu tes . 2 Use the green handles to lift the paper access plates. 3 Slowly pull the paper out of the printer . Do no[...]

EN Chapter 4: Problem Solving 75 Clearing Jams fr om the Output Areas Note If paper is jammed in the top output area, but most of the paper is still inside the pr inter , it is best to remov e it through the rear door . 1 Push in the two gr a y latches to release the rear door . 2 Push down the g reen paper release le vers. 3 Grasp both sides of th[...]

76 Chapter 4: Prob lem Solving EN Clearing Jams fr om the Optional Duplexe r Look f or jams in the follo wing locations: The T ray 2 area: 1 Slide T ra y 2 out of the prin ter . 2 Slowly pull an y paper out of the printer . The duple x er’ s front cover: 3 F rom the front of the pr inter , grasp the duple xer’ s front cov er (use the grip in th[...]

EN Chapter 4: Problem Solving 77 The rear section of the duple xer: 6 F rom the rear of the printer , use the handles on both sides of the duple xer to slide out the rear section until it stops. 7 Slowly pull an y paper out of the duple xer . The duple xer’ s top cov er : 8 Open the duple x er’ s top cove r . 9 Slowly pull an y paper out of the[...]

78 Chapter 4: Prob lem Solving EN Solving Repeated P aper Jams If paper jams occur frequently , try the following: • Check all the paper jam locations . A piece of paper might be stuc k somewhere in the printer . (See page 72.) • Check that paper is correctly loaded in the tra ys, that the tra ys are correctly adjusted f or the loaded paper siz[...]

EN Chapter 4: Problem Solving 79 Understanding Printer Messa g es The f ollowing tab le explains messages that might displa y on the printer’ s control panel. Printer messages and their meanings are listed in alphabetical order , with numbered messages f ollowing. If a message persists: • If a message persists requesting that you load a tray, o[...]

80 Chapter 4: Prob lem Solving EN CHECK INPUT DEVICE alternates with PAPER PATH OPEN PLEASE CLOSE IT The optional input tra y cannot feed paper to the printer because a door or paper guide is open. Check the doors and paper guides . CHOSEN LANGUAGE NOT AVAILABLE A print job requested a pr inter language that does not e xist in the printer . The job[...]

EN Chapter 4: Problem Solving 81 FLASH IS WRITE PROTECTED The flash disk DIMM is protected, and no ne w files can be written to it. Disable the write protection through HP JetAdmin. INPUT DEVICE CONDITION xx.yy An input paper handling device has a condition that needs attention bef ore printing can resume. See the documentation that came with the p[...]

82 Chapter 4: Prob lem Solving EN MEMORY SETTINGS CHANGED The printer changed its memor y settings because it did not have enough memor y to use the pre vious settings f or I/O Buffering and Resource Saving. This usually occurs after remo ving memor y from the printer , adding a duplex er, or adding a printer language. Y ou might want to change mem[...]

EN Chapter 4: Problem Solving 83 RAM DISK FILE SYSTEM IS FULL Delete files and then try again, or tur n the printer off, and then turn the printer on to delete all files on the device. (Delete files using HP JetAdmin, HP FontSmart, or another software utility . See the software help f o r more information.) If the message persists, increase the siz[...]

84 Chapter 4: Prob lem Solving EN 13.x PAPER JAM [LOCATION] Remov e jammed paper from the specified location (page 72). Open and close the top cov er to clear the message. If the message persists after all jams hav e been cleared, a sensor might be stuck or brok en. Contact an HP-author ized service or suppor t provider . (See the HP Suppor t pages[...]

EN Chapter 4: Problem Solving 85 22 SERIAL I/O BUFFER OVERFLOW altern ates with PRESS GO TO CONTINUE T oo much data was sent to the serial port. Make sure the correct serial pacing option is selected from the I/O Menu in the printer’ s control panel (page B-18). Print a menu map (page 100) and verify that the serial pacing item (from the I/O Menu[...]

86 Chapter 4: Prob lem Solving EN 41.x PRINTER ERROR alternates with PRESS GO TO CONTINUE A temporary pr inting error occurred. Press [Go] . The page containing the error will automatically be reprinted. If this message persists, contact an HP-authorized service or suppor t provider . (See the HP Suppor t pages at the front of this user’ s guide.[...]

EN Chapter 4: Problem Solving 87 56.x, 57.x, 58.x, or 59.x PRINTER ERROR A temporary pr inting error occurred. T urn the pr inter off, and then tur n the printer on. If this message persists, contact an HP-authorized service or suppor t provider . (See the HP Suppor t pages at the front of this user’s guide .) 62.x PRINTER ERROR There is a proble[...]

88 Chapter 4: Prob lem Solving EN 69.x PRINTER ERROR A temporary pr inting error occurred. T urn the pr inter off , and then tur n the printer on. If this message persists, contact an HP-authorized service or suppor t provider . (See the HP Suppor t pages at the front of this user’ s guide.) 79.xxxx PRINTER ERROR The printer detected an error . T[...]

EN Chapter 4: Problem Solving 89 Correcting Output Quality Pr oblems Use the e xamples below to determine which output quality problem you are e xperiencing, then see the following tab le to troubleshoot the problem. Note The e xamples below depict letter-siz e paper that has passed through the printer long-edge first. (If the paper has passed thro[...]

90 Chapter 4: Prob lem Solving EN 1. Paper might be too smooth. Light Print or Fade Toner Specks Dropouts Lines Gray Background Toner Smear Loose Toner Repeating Defects Misformed Characters Page Skew Curl or Wave Wrinkles or Creases Troubleshooting Steps (Follow the steps in the order they are listed.) ✓✓ ✓ ✓ ✓ ✓ 1. Print a fe w more p[...]

EN Chapter 4: Problem Solving 91 Determining Printer Pr oblems T r oubleshooting Flo wchart If the printer is not responding proper ly , use the flowchart to deter mine the problem. If the printer does not pass a step , follow the corresponding troubleshooting suggestions . If you cannot resolv e the problem after f ollowing the suggestions in this[...]

92 Chapter 4: Prob lem Solving EN 2 Can you print a configuration page? YES Go to step 3 . Print a configuration page to verify that the printer is feeding paper correctly (page 101). A configuration page does not print. A blank page prints. A message other than READY or PRINTING CONFIGURATION is displayed. Check that all tra ys are properly loaded[...]

EN Chapter 4: Problem Solving 93 3 Can you print from a software application? YES Go to step 4 Print a short document from a software application. The job will not print. A PS error page or list of commands prints. If the job will not print, and a message is display ed, see page 79. F rom the computer, chec k to see if the pr inter has bee n paused[...]

94 Chapter 4: Prob lem Solving EN 4 Does the job print as expected? (Continued on the following page.) Print is garbled or only a portion of the page prints. Printing stops in the middle of the job. Print speed is slower than expected. A control panel setting is not taking effect. Check that y ou are using the proper printer driver (page 18). The d[...]

EN Chapter 4: Problem Solving 95 Does the job print as expected? (continued) YES Go to step 5 . The print job is not formatted correctly. Pages are not fed correctly or are damaged. There are print quality problems. Check that y ou are using the proper printer dr iver (page 18). Check the softw are settings. (See the software help .) T r y a differ[...]

96 Chapter 4: Prob lem Solving EN 5 Does the printer select the proper trays, output locations, and paper handling accessories? YES For other problems, check the Contents, the Index, or the printer software help. The printer pulls from the wrong tray. An optional accessory is not working properly. A message other than READY is displayed. Make sure [...]

EN Chapter 4: Problem Solving 97 T r oubleshooting Flo wchart for Macintosh Users 1 Can you print from a software application? YES Go to step 2 . Print a short document from a software application. The Macintosh computer is not communicating with the printer. Auto Setup did not automatically set up the printer. The printer driver icon does not appe[...]

98 Chapter 4: Prob lem Solving EN 2 Does the job print as expected? YES For other problems, check the Contents, the Index, the printer software help, or page 91. The print job is not sent to the desired printer. The print job has incorrect fonts. The computer cannot be used while the printer is printing. Another printer with the same or similar nam[...]

EN Chapter 4: Problem Solving 99 Selecting an Alternate PPD 1 Open the Chooser from the Apple menu. 2 Clic k the LaserWriter icon. 3 If you are on a netw ork with multiple zones, select the z one in the AppleT alk Zones box where the printer is located. 4 Click the printer name you w ant to use in the Select a P ostScript Printer bo x. (Double-clic[...]

100 Chapter 4: Problem Solving EN Chec king the Printer’ s Configuration F rom the pr inter’ s control panel, you can print pages that giv e details about the printer and its current configuration. The f ollowing inf or mation pages are described here: • Menu Map • Configuration Page • PCL or PS Font List F or a complete list of the print[...]

EN Chapter 4: Problem Solving 101 Configuration P age Use the configuration page to vie w current printer settings, to help troubleshoot printer prob lems, or to v er ify installation of optional accessories, such as memor y (DIMMs), paper tra y s , and pr inter languages. Note If an HP JetDirect print ser ver card is installed, a JetDirect configu[...]

102 Chapter 4: Problem Solving EN Figure 24 Sample Configuration Page 1 Printer Information Lists the serial number , HP JetSend IP addresses, page counts, and other inf or mation for the printer . 2 Installed Personalities and Options Lists all printer languages that are installed (such as PCL and PS) and lists options that are installed in each D[...]

EN Chapter 4: Problem Solving 103 PCL or PS Font List Use the f ont lists to see which fonts are currently installed in the printer . (The f ont lists also show which f onts are resident on an optional hard disk or flash DIMM.) To print a PCL or PS font list: 1 Press [Menu] until INFORMATION MENU appears . 2 Press [Item] until PRINT PCL FONT LIST o[...]

104 Chapter 4: Problem Solving EN[...]

EN Chapter 5: Ser vice and Suppor t 105 5 Service and Suppor t Hewlett-P ac kard W arranty Statement 1 HP warrants HP hardw are, accessories, and supplies against def ects in materials and work manship f o r the period specified abov e. If HP receives notice of such def ects during the warranty period, HP will, at its option, either repair or repla[...]

106 Chapter 5: Ser vice and Suppor t EN 5 W arranty does not apply to def ects resulting from: a improper or inadequate maintenance or calibration, b software, interfacing, parts or supplies not supplied by HP, c unauthorized modification or misuse, d operation outside of the published environmental specifications for the product, or e improper sit[...]

EN Chapter 5: Ser vice and Suppor t 107 Limited W arranty f or T oner Car tridge Life Note The warr anty below applies to the toner car tridge that came with this pr inter . This warr anty supersedes all previous w arranties (7/19/96). HP toner car tr idges are warr anted to be free from def ects in materials and workmanship until the HP toner is d[...]

108 Chapter 5: Ser vice and Suppor t EN HP Software License T erms A TTENTION: USE OF THE SOFTW ARE IS SUBJECT T O THE HP SOFTW ARE LICENSE TERMS SET FORTH BELO W . USING THE SOFTW ARE INDICA TES Y OUR ACCEPT ANCE OF THESE LICENSE TERMS. IF Y OU DO NO T ACCEPT THESE LICENSE TERMS, Y OU MA Y RETURN THE SOFTW ARE FOR A FULL REFUND. IF THE SOFTW ARE I[...]

EN Chapter 5: Ser vice and Suppor t 109 W orldwide Sales and Service Offices Worldwide Sales and Service Offices Bef ore calling an HP Sales and Service office, be sure to contact the appropriate Customer Suppor t Center number listed in the front of this user’ s guide. Argentina: Hewlett-P ackard Argentina S.A. Montañeses 2140/50/60 1428 Buenos[...]

110 Chapter 5: Ser vice and Suppor t EN France: Hewlett-P ackard F rance 42 Quai du P oint du Jour F-92659 Boulogne Cedex Phone: (33) (146) 10-1700 F ax: (33) (146) 10-1705 Germany: Hewlett-P ackard GmbH Herrenberger Strasse 130 71034 Böblingen Phone: ( 49) (180) 532-6222 (49) (180) 525-8143 F ax: (49) (180) 531-6122 Greece: Hewlett-P ackard Hella[...]

EN Chapter 5: Ser vice and Suppor t 111 Norway: Hewlett-P ackard Norge A/S P ostboks 60 Skø yen Drammensv eien 169 N-0212 Oslo Phone: (4 7) 2273-5600 F ax: (47) 2273-5610 P oland: Hewlett-P a ckard Polska ul.Newelska 6 PK-01-447 Warsza wa Phone: (4 8) (22) 375-065 F ax: (48) (22) 374-78 3 P ortug al: Hewlett-P ackard P or tugal Rua Gregório L ope[...]

112 Chapter 5: Ser vice and Suppor t EN[...]

EN Specifications A-1 A Specifications Overview This appendix includes: • Paper specifications • Printer specifications • Cable specifications[...]

A-2 Specifications EN P aper Specifications HP LaserJet printers produce excellent print quality . This printer accepts a v ar iety of media, such as cut-sheet paper (including recycled paper), env elopes, labels, tr ansparencies, v ellum, and custom-size paper . Proper ties such as weight, gr ain, and moisture content are impor tant factors aff ec[...]

EN Specifications A-3 Suppor ted Sizes and W eights of P aper 1. The printer supports a wide range of paper sizes. Check the printer software for supp orte d sizes. To print custom-size paper, see page 50. 2. Capacity may vary depending on paper weight and thickness, and environmental conditions. Tray 1 Dimensions 1 Weight Capacity 2 Minimum Size ([...]

A-4 Specifications EN 1. The printer su pports a wide range o f media sizes. Check th e printer software for su pported sizes. 2. Capacity may vary depending on me dia we ight and thickness, and environmental con dition s. Tray 2 or Optional 250-Sheet Tray Dimensions 1 Weight Capacity 2 Letter 8.5 by 11 in (216 by 279 mm) 16 to 28 lb (60 to 105 g/m[...]

EN Specifications A-5 1. The printer supports a wide range of media sizes. Check the printer software for supported sizes. 2. Capacity may vary depending on med ia weight and thickness, and environme ntal conditions. 3. To print rotate d paper, see page 47. 4. To print custom- size paper, see page 50. 500-Sheet Tray (Optional) Dimensions 1 Weight C[...]

A-6 Specifications EN Suppor ted T ypes of Paper The printer suppor ts the follo wing types of paper : 1. The printer su pports a wide range o f media sizes. Check th e printer software for su pported sizes. Optional Duplex Printing Accessory (duplexer) Dimensions 1 Weight Minimum 5.8 b y 8.3 inches (148 by 210 mm) 16 to 28 lb (60 to 105 g/m 2 ) Ma[...]

EN Specifications A-7 Guidelines for Using Paper F or best results, use con v entional 20 lb (75 g/m 2 ) paper . Make sure the paper is of good quality , and free of cuts, nic ks, tears, spots, loose par ticles, dust, wrinkles, v oids, and curled or bent edges. If you are unsure what type of paper y ou are loading (such as bond or recycled), check [...]

A-8 Specifications EN Paper Weight Equivalence Table Use this table to determine approximate equiv alent points in weight specifications other than U .S. bond weight. F or example , to deter mine the equiv alent of 20 lb U .S. bond weight paper in U .S. cov er weight, locate the bond weight (in row 3, second column) and scan across the row to the c[...]

EN Specifications A-9 Labels Caution T o av oid damaging the printer , use only labels recommended f or use in laser printers. If you ha ve problems printing labels , use T ray 1 and open the rear output bin. Ne ver print on the same sheet of labels more than once. Label Construction When selecting labels, consider the quality of each component: ?[...]

A-10 Specifications EN V ellum V ellum is special lightw eight paper similar to parchment. Pr int vellum from T ray 1 only , and open the rear output bin. Do not pr int on both sides of v ellum. V ellum used in the printer must be ab le to withstand 392° F (200° C), the printer’ s maximum temperature . T o print vellum, see page 55. En velopes [...]

EN Specifications A-11 Envelopes with Double-Side-Seams Double-side-seam construction has v er tical seams at both ends of the env elope rather than diagonal seams. This style ma y be more likely to wrinkle. Be sure the seam e xtends all the wa y to the cor ner of the env elope as illustrated below . Figure A-1 Envelopes with Double-Side-Seams Enve[...]

A-12 Specifications EN Envelope Margins The f ollowing tab le give s typical address margins for a Commercial #10 or DL env elope. Note F or the best print quality , position margins no closer than 0.6 inch (15 millimeters) from the edges of the env elope. Envelope Storage Proper storage of en v elopes helps contr ibute to good print quality . Env [...]

EN Specifications A-13 Card Stock Construction • Smoothness: 36-53 lb (135-199 g/m 2 ) card stock should have a smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m 2 ) card stock should have a smoothness rating of 100-250 Sheffield. • Construction: Card stock should lie flat with less than 0.2 inch (5 millimeters) of curl. • Conditio[...]

A-14 Specifications EN Printer Specifications Ph ysical Dimensions Figure A-2 HP LaserJet 5000 Printer Dimensions (top and side views) 11.9 in (30.3 cm) 24.6 in (62.5 cm) 18.5 in (47.0 cm) 10.6 in (27.0 cm) 18.5 in (47.0 cm) 4.3 in (11.0 cm) 18.7 in (47.5 cm) 18.6 in (47.3 cm) 55 in (139.8 cm)[...]

EN Specifications A-15 Figure A-3 HP LaserJet 5000 N/5000 GN Printer Dimensions (top and side views) 24.6 in (62.5 cm) 6.1 in (15.5 cm) 24.4 in (62.0 cm) 18.5 in (47.0 cm) 11.9 in (30.3 cm) 10.6 in (27.0 cm) 55 in (139.8 cm)[...]

A-16 Specifications EN Figure A-4 Maximum Accessories Configuration (top and side views) Printer Weight (Without Toner Cartridge) • HP LaserJet 5000 printer: 50 lb (23 kg) • HP LaserJet 5000 N/5000 GN printers: 75 lb (34 kg) • HP LaserJet 5000 GN printer with duplexer and optional 250-sheet feeder: 114 lb (52 kg) 29.7 in (75.5 cm) 24.6 in (62[...]

EN Specifications A-17 En vironmental Specifications Electrical Specifications Printer State Power Consumption (average, in watts) Printing 325 Standby 23 P owerS ave (def ault activation time 30 min utes) 21 Off 0 Minimum Recommended Circuit Capacity 100-127 V olt 10.5 amps 220-240 V olt 5.3 amps Power Requirements (Acceptable Line Voltage) 100-12[...]

A-18 Specifications EN Acoustic Emissions (Per ISO 9296) General Specifications 1. You might want to install printers with sound power Lwad>=6.3 bels (A) or more in a separate room or cubicle. Printer State Sound Power 1 Printing, 16 pages per minute (ppm) L wad = 6.6 bels (A) Printing, 8 ppm L wad = 6.3 bels (A) Po w e r S a v e L wad = 4.4 bel[...]

EN Specifications A-19 Serial Cable Specifications Serial communication is simply the transmission of data one bit at a time. With just one bit to tr ansmit at a time, data can be transf erred with a simple electrical circuit consisting of only two wires. In this f ashion, an eight-bit byte is transmitted one bit at a time and the individual bits a[...]

A-20 Specifications EN Hewlett-P ac kard offe rs the follo wing serial cables and adapter f or use with the printer : With the C2909A serial cable adapter installed on the printer , you can connect a 25-pin cable connector to the printer . The adapter pin connections are shown belo w . 25 to 9 Pin Adapter (C2909A) HP Part Number Description C2932A [...]

EN Specifications A-21 DB-9 Serial Cable Pin Outs DB-25 Serial Cable Pin Outs Note The pin outs f or the computer end are typical pin numbers . The actual pin numbers f or your computer ma y be diff erent. Check the documentation f or your computer to v er ify the proper pin outs. Pins not shown are not used b y the printer . Computer DB-9 Printer [...]

A-22 Specifications EN[...]

EN Control P anel Menus B-1 B Contr ol P anel Menus Overview Y ou can perf or m most routine printing tasks from the computer through the printer dr iv er or software application. This is the most conv enient w a y to control the printer , and will ov erride the printer’ s control panel settings. See the help files associated with the software , [...]

B-2 Control P a nel Menus EN Inf ormation Menu This menu contains printer info r mation pages that give details about the printer and its configuration. T o print an inf or mation page, scroll to the desired page and press [Select] . . Information Menu Item Explanation PRINT MENU MAP The menu map shows the la yout and current settings of the contro[...]

EN Control P anel Menus B-3 P aper Handling Menu When paper handling settings are correctly configured through the control panel, you can print b y choosing the type and size of paper from the printer dr iv er or software application. F or more information, see page 60. Some items in this menu (such as duple x and manual f eed) can be accessed from[...]

B-4 Control P a nel Menus EN MANUAL FEED=OFF OFF ON F eed the paper manually from T ra y 1, rather than automatically from a tra y . When MANUAL FEED=ON and T ra y 1 is empty , the printer goes offline when it receives a print job and displays MANUALLY FEED [PAPER SIZE] . F or more information, see page 59. DUPLEX=OFF OFF ON This item appears only [...]

EN Control P anel Menus B-5 Print Quality Menu Some items in this menu can be accessed from a softw are application, or from the printer dr iv er (if the appropr iate driver is installed). Printer dr iv er and softw are application settings override control panel settings. F or more information, see page 56. Print Quality Menu Item Values Explanati[...]

B-6 Control P a nel Menus EN ECONOMODE=OFF OFF ON T urn EconoMode on (to save toner) or off (for high quality). EconoMode creates draft-quality printing by reducing the amount of toner on the printed page by up to 50%. Caution HP does not recommend full-time use of EconoMode. (If EconoMode is used full-time , it is possible that the toner supply wi[...]

EN Control P anel Menus B-7 Printing Menu Some items in this menu can be accessed from a softw are application, or from the printer dr iv er (if the appropr iate driver is installed). Printer dr iv er and softw are application settings override control panel settings. F or more information, see page 56. Printing Menu Item Values Explanation COPIES=[...]

B-8 Control P a nel Menus EN X DIMENSION= 12.28 INCHES (110V printers) or 312 MILLIMETERS (220V printers) 3.00 to 12.28 INCHES (110V printers) or 76 to 312 MILLIMETERS (220V printers) This item appears only when CONFIGURE CUSTOM PAPER=YES . Select the dimension to be f ed into the pr inter (shor t edge). Y DIMENSION= 18.50 INCHES (110V printers) or[...]

EN Control P anel Menus B-9 PCL FONT POINT SIZE=12.00 4.00 to 999.75 This item might not appear , depending on the f o nt selected. Press [-V alue+] once to change setting by increments of .25 f or point size , or hold down [-V alue+] to scroll by increments of 1. PCL SYMBOL SET= PC-8 PC-8 many others Select any one of se veral a vailab le symbol s[...]

B-10 Control P anel Menus EN Configuration Menu Items in this menu aff ect the pr inter’ s behavior . Configure the pr inter according to your printing needs. Configuration Menu Item Values Explanation POWERSAVE= 30 MINUTES OFF 15 MINUTES 30 MINUTES 1 HOUR 2 HOURS 3 HOURS Set the printer to enter P o w erSa v e after it has been idle f or a speci[...]

EN Control P anel Menus B-11 RESOURCE SAVE= OFF OFF ON AUTO Dedicate printer memor y to sav e each language’ s per manent resources. (Y ou might need to add memor y to the printer in order for this item to appear .) The amount of memor y set aside can be different f or each installed language. Some languages might ha ve memor y set aside f o r re[...]

B-12 Control P anel Menus EN PAGE PROTECT= AUTO AUTO ON This item appears only after a 21 PAGE TOO COMPLEX, PRESS GO TO CONTINUE message displa ys (page 84). Memory Enhancement technology (MEt) attempts to guarantee that all pages will print. If the page does not print, tur n PAGE PROTECT to ON . This might increase chances of a 20 INSUFFICIENT MEM[...]

EN Control P anel Menus B-13 MOPIER MODE= STANDARD STANDARD ENHANCED OFF Determine how the mopier functions behave . This item appears only when there is at least 8 MB of memor y or an optional hard disk is installed. STANDARD : This option is av ailable if there is either a hard disk installed or a RAM disk configured in memor y . This option uses[...]

B-14 Control P anel Menus EN JAM RECOVERY= AUTO AUTO ON OFF Determine how the printer behaves when a paper jam occurs. AUTO : The printer automatically selects the best mode fo r pr inter jam recov e ry (usually ON ). This is the def ault setting. ON : The printer automatically repr ints pages after a paper jam is cleared. OFF : The printer does no[...]

EN Control P anel Menus B-15 I/O Menu Items in the I/O (input/output) Menu aff ect the communication between the printer and the computer . I/O Menu Item Values Explanation I/O TIMEOUT=15 5 to 300 Select the I/O timeout period in seconds. (I/O timeout ref ers to the time, measured in seconds, that the printer waits bef ore ending a print job .) Thi[...]

B-16 Control P anel Menus EN PARALLEL HIGH SPEED=YES YES NO Select the speed at which data is transmitted to the pr inter . YES : The printer accepts faster parallel communications used f or connections with newer computers . NO : The printer accepts slower parallel communications used f or connections with older computers. PARALLEL ADV FUNCTIONS=O[...]

EN Control P anel Menus B-17 SERIAL BAUD RATE=9600 300 600 1200 2400 4800 9600 19200 38400 57600 115200 Select the printer’ s baud rate (speed at which inf or mation is transf erred) for communicating from the computer to the p rinter . SERIAL DTR POLARITY=HIGH HIGH LOW Determine whether pin #8 is high or low when the printer is ready . HIGH : Pi[...]

B-18 Control P anel Menus EN EIO Menu (5000 N/5000 GN) EIO (enhanced input/output) Menus depend on the par ticular accessor y product installed in an EIO slot of the printer . If the pr inter contains an HP JetDirect print ser ver EIO card, y ou can configure basic networking parameters using the EIO Menu. These and other parameters can also be con[...]

EN Control P anel Menus B-19 CFG TCP/IP=NO NO YES NO : The TCP/IP Menu is not accessible . YES : The TCP/IP Menu appears . In the TCP/IP Menu, y ou can specify BOOTP=YES for TCP/IP parameters to be automatically loaded from a bootp or DHCP server when the printer is turn ed on. If yo u specify BOOTP=NO , y ou can manually set selected TCP/IP parame[...]

B-20 Control P anel Menus EN Resets Menu Use this menu with caution. Y ou can lose buff ered page data or printer configuration settings when you select these items . Only reset the printer under the follo wing circumstances: • You want to restore the printer’s default settings. • Communication between the printer and computer has been interr[...]

EN Printer Memor y and Expansion C-1 C Printer Memory and Expansion Overview The printer has three dual in-line memory module (DIMM) slots for upgrading with: • More printer memory. DIMMs are available in 4, 8, 16, and 32 MB, for a maximum of 100 MB. • Flash memory DIMMs, available in 2 and 4 MB. Unlike standard printer memory, flash DIMMs can [...]

C-2 Printer Memor y and Expansion EN Installing Memory Caution Static electricity can damage dual in-line memor y modules (DIMMs). When handling DIMMs, either we ar an antistatic wrist strap or frequently touch the surf ace of the DIMM’ s antistatic package , then touch bare metal on the printer . If you ha ve not already done so , print a config[...]

EN Printer Memor y and Expansion C-3 6 Slide the f or matter board back into the pr inter and tighten the two screws . 7 If an optional duple xer is installed, reattach the cable tr a y and the rear section of the duple x er . Reattach any interf ace cables , and the power cord. T urn the pr inter on and test the DIMM. (Go to page C-5.)[...]

C-4 Printer Memor y and Expansion EN If an optional duplexer is installed: 1 Slide the rear section of the duple x er aw a y from the pr inter . 2 Remov e the rear section of the duple xer b y lifting and rotating the rear section to clear all of the tabs in the groov es, as illustrated. 3 Unplug the pow er cord and disconnect any cab les. 4 Remov [...]

EN Printer Memor y and Expansion C-5 Chec king Memory Installation F ollow this procedure to v er ify that DIMMs are installed correctly: 1 Check that the printer’ s control panel displays READY when the printer is tur ned on. If an error message appears, a DIMM might hav e been incorrectly installed. Check the printer messages (page 79). 2 Print[...]

C-6 Printer Memor y and Expansion EN Adjusting Memory Settings Resource Saving Resource Saving allo ws the pr inter to keep do wnloaded resources (permanent downloaded fonts , macros, or patter ns) in memor y when the printer language or resolution is changed. If you do not ha ve an optional hard disk or flash DIMM f or storing downloaded resources[...]

EN Printer Memor y and Expansion C-7 I/O Buffering T o allow the computer to continue working without waiting f or the print job to finish queuing, the pr inter uses a por tion of its memor y (an I/O buff er) to hold jobs in progress. (If I/O b uff ering is off, no memor y is reser v ed for this function.) In most cases, it is best to let the print[...]

C-8 Printer Memor y and Expansion EN Installing EIO Car ds/Mass Storage T urn off the pr inter bef ore installing the EIO card or mass storage de vice. See Figure C-1 f or orientation and location of the EIO card or optional mass storage de vice, such as a hard disk. Use HP JetAdmin to delete files from a mass storage de vice. Use HP F ontSmar t to[...]

EN Printer Commands D-1 D Printer Commands Overview Most software applications do not require y ou to enter printer commands. See y our computer and software documentation to find the method f or enter ing pr inter commands, if needed. Note The table at the end of this appendix contains commonly used PCL 5e commands (page D-5). F or a complete list[...]

D-2 Printer Commands EN Understanding PCL Printer Command Syntax Bef ore using printer commands, compare these characters: Many printer commands use the low ercase letter l (l) and the number one (1) , or the uppercase letter O (O) and the n umber zero (0) . These characters ma y not appear on your screen as shown here. Y ou must use the e xact cha[...]

EN Printer Commands D-3 Combining Escape Sequences Escape sequences ma y be combined into one escape sequence string. There are three impor tant r ules to fo llow when combining code: 1 The first two characters after the ? character (the parameterized and group char acters, see Figure D-1) must be the same in all of the commands to be combined. 2 W[...]

D-4 Printer Commands EN Selecting PCL Fonts PCL printer commands for selecting f onts can be found on the PCL F ont List (page 103). A sample section is sho wn below . Notice the two v ariable bo xes f or symbol set and point size. These v ar iables m u st be filled in or the printer will use def aults. F or e xample, if you w ant a symbol set that[...]

EN Printer Commands D-5 Common PCL Printer Commands Common PCL Printer Commands Function Command Options (#) Job Control Commands Reset ?E n/a Number of Copies ?&l#X 1 to 999 2-sided/1-sided prin ting ?&l#S 0 = Simplex (1-sided) printing 1 = Duplex (2-sided) with long edge binding 2 = Duplex (2-sided) with shor t edge binding Page Control C[...]

D-6 Printer Commands EN Page Control Commands (Continued) T op Margin ?&l#E # = number of lines T ext Length ( bottom margin) ?&l#F # = number of lines from top margin Left Margin ?&a#L # = column number Right Margin ?&a#M # = column number from left margin Horizontal Motion Inde x ?&k#H 1/120-inch increments (compresses pr int [...]

EN Printer Commands D-7 Font Selection Symbol Sets 2 ?(# 8U = HP Roman-8 Symbol Set 10U = IBM Lay out (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout f or Europe (PC-85 0) (code page 850) 8M = Math-8 19U = Windo ws 3.1 Latin 1 9E = Windows 3.1 Latin 2 (commonly used in Eastern Euro pe) 5T = Windows 3.1 Latin 5 (commonly used in T ur key)[...]

D-8 Printer Commands EN[...]

EN Regulator y Inf or mation E-1 E Regulatory Information FCC Regulations This equipment has been tested and f ound to comply with the limits f or a Class B digital de vice, pursuant to P ar t 15 of the FCC r ules. These limits are designed to provide reasonab le protection against har mful interf erence in a residential installation. This equipmen[...]

E-2 Regulator y Inf or mation EN En vir onmental Pr oduct Stewar dship Pr otecting the En vironment Hewlett-P ac kard Company is committed to providing quality products in an environmentally-sound manner . The printer has been designed to minimize impacts on the en vironment. The printer design eliminates: Ozone Production The printer uses charging[...]

EN Regulator y Inf or mation E-3 The design of the printer facilitates the recycling of: Plastics Europe Only: Plastic par ts hav e material identification markings, according to international standards, which enhance the ability to identify plastics for proper disposition at the end of the printer’ s life . The plastics used in the printer housi[...]

E-4 Regulator y Inf or mation EN The diagram belo w represents how HP LaserJet toner cartr idges are recycled: Printer and Par ts U. S. O n l y : HP’ s Hardware Recycling Organization will accept the printer and other HP products when you ha ve no fur ther use f or them. HP disposes of these products in an environmentally-sound manner . Many of t[...]

EN Regulator y Inf or mation E-5 P aper Europe Only: The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer F amily P aper Specifications Guide . The printer is suited for the use of recycled paper according to DIN 19 309. All Other Countries: The printer is suited for the use of[...]

E-6 Regulator y Inf or mation EN T oner Material Safety Data Sheet The T o ner Material Safety Data Sheet can be obtained b y calling your local HP FIRST n umber . (See the HP Suppor t pages at the front of this user’ s guide.) To ensure printer longevity, HP provides the following: Extended W arranty HP Suppor tP ack co vers the printer and all [...]

EN Regulator y Inf or mation E-7 Dec laration of Conformity according to ISO/IEC Guide 22 and EN45014 Manufacturer's Name: Hewlett-P ackard Company Manufacturer's Address: 11311 Chinden Boule vard Boise, Idaho 83714-1021, USA declares, that the pr oduct Product Name: HP LaserJet 5000, 5000 N, 5000 GN Model Numbers: C4110A, C4111A, C4112A [...]

E-8 Regulator y Inf or mation EN Safety Statements Laser Safety Statement The Center f or De vices and Radiological Health (CDRH) of the U .S. F ood and Dr ug Administration has implemented regulations f or laser products manuf actured since A ugust 1, 1976. Compliance is mandator y f or products marketed in the United States . The printer is cer t[...]

E-9 Regulator y Inf or mation EN Laser Statement f or Finland LASERTUR V ALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T HP LaserJet 5000, 5000 N, 5000 GN -laserkirjoitin on käyttäjän kannalta tur v allinen luokan 1 laser laite. Nor maalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle . Laitt[...]

E-10 Regulator y Inf or mation EN[...]

EN Glossar y 1 Glossary adjustable tray A paper tra y that is able to adapt to more than one siz e of media. All tra ys used in the pr inter are adjustable . DIMM (dual in-line memor y module) A circuit board that holds e xtra memor y chips for the prin ter . drag-and-drop The ability to e x ecute a function graphically without typing a command. F [...]

2 Glossary EN printer software Any or all of the softw are shipped with the printer . The printer is packaged with a compact disc containing the software needed to access all of the printer’ s f eatures . If the printer has been correctly set up, the appropriate software is already installed. printer software help On-screen instructions regarding[...]

EN Index 1 Inde x Numerics 1200 dpi B-5 250-sheet tra y locating 6 ordering 8 paper specifications A-4 2-sided printing guidelines 36 with duplex printing accessory 35–39 2-up printing 57 300 dpi B-5 3-hole punched paper duplexing 38 orientation 40–41 500-sheet tra y (optional) loading 33 locating 7 ordering 8 paper orientation 41 paper specifi[...]

2 Inde x EN message 54 Configure Custom P aper setting B-7 Configure Fuser Mode Menu setting B-4 configuring duplex printing accessory 35 duplexing print options 39 printer driver 17 connectors, locating 6 consumables see also supplies availability E-5 consumption, power A-17 continue printing with low toner 65–66 control panel changing settings [...]

EN Index 3 information on PCL font list 103 ET alk setting B-18 e v ent log B-2 e vent log, displa yed on configuration page 102 e xample configuration page 102 e xpandable memory , specifications A-18 e xpanding memor y C-2–C-5 e xtended w arranty E-5 F f ace-down output bin 26 f ace-up output bin 28 f aded print, troubleshooting 90 F astRes 120[...]

4 Inde x EN troubleshooting 93 internal fonts 103, B-8 Item ke y 12 J Jam Reco very setting B-14 Japan’ s VCCI statement E-8 JetAdmin, see HP JetAdmin JetSend, see HP JetSend Job Cancel ke y , see Cancel Job ke y JobMonitor , see HP JobMonitor K ke ys, control panel 12 L labels clearing repeated jams 78 guidelines 44, 45 printing 28, 44, 45 quali[...]

EN Index 5 removing 37, C-4 troubleshooting 96 optional paper tra y paper specifications A-4, A-5 printing card stock 50–54 Orientation setting B-8 orientation, paper 38 special types 40–41 OS/2 printer drivers 16 output areas, clearing paper jams 75 output bin 26–28 output locations, troubleshooting 96 Override A4 With Letter setting B-4 ov [...]

6 Inde x EN maintenance 63–69 managing through network 22 memory C-1–C-8 menu map 13 messages 71, 79–88 operating temperature A-18 ordering supplies 8–10 output bins 26–28 overriding control panel settings 17 parts and location 6 PCL commands D-5–D-7 physical dimensions A-14 relative humidity A-18 renaming 99 sales and service offices 1[...]

EN Index 7 memor y C-6 restore default settings B-20 Restore F actor y Settings B-20 REt setting B-5 rotated paper , pr inting 47 S saf ety statements E-8–E-9 sales and ser vice offices 109– 111 samples configuration page 102 print quality problems 89 saving printer setup 56 toner B-6 SDRAM DIMMs, ordering 9 security , inf o rmation on configur[...]

8 Inde x EN paper specifications A-3 printing labels 45 T ra y 1 Mode setting B-3 T ra y 1 Mode=Cassette 58 T ra y 1 Mode=First 58 T ra y 1 Size setting B-3 T ra y 1 T ype setting B-3 Tr a y 2 locating 6 paper specifications A-4 T ra y 2 T ype setting B-3 T ra y 3 T ype setting B-3 T ra y 4 T ype setting B-3 tra y e xtension 30 T ra y x Empty messa[...]