HP (Hewlett-Packard) 500 manual

® HP Omnibook 500 Service Manual[...]

ii HP Omnibook 500 Notice In a continuing effort to im prove the quality of our products, technical and environm ental information in this docum ent is subj ect to change wit hout notice. This manual and any examples cont ained herein are provided “as i s” and are subject to change wi thout notice. Hewlett- Packard Company m akes no warranty of[...]

HP Omnibook 500 iii Contents Product Information ............................................................................................................ 1-1 Feat ures ....................................................................................................................... .................. 1-3 Operation .........................[...]

iv HP Omnibook 500 Replaceable Parts .............................................................................................................. ... 4-1 Reference Information......................................................................................................... 5-1 Password Removal Policy .......................................[...]

HP Omnibook 500 v Tables Table 1-1. Om nibook 500 Series Models .......................................................................................... .. 1-1 Table 1-2. Product Com parisons ......................................................................................................... 1-2 Table 1-3. Acti vating Power Modes ...........[...]

vi HP Omnibook 500 Introduction This manual provides reference inform ation for use by HP-authorized service personnel in servicing and repairing the HP Omnibook 500. The manual is designed as a self-paced guide that will train y ou to service, configure, and repair Omnibook 500 com puters. The m anual is self- contained, so y ou can foll ow it wi [...]

HP Om nibook 500 Product Inf ormation 1-1 1 Product Information The HP Omnibook 500 prov ides outstanding performance and expandability , in a conveniently portable form. I ts high-perform ance components (including the m ultim edia expansion base) enable it to perform as a desktop computer or as a portable multimedia presentation tool. Table 1-1. [...]

1-2 Pr oduct Inform ation HP Om nibook 500 Table 1-2. Product Compa risons Omnibook 500 Omnibook 6000 Omnibook 900B Processor* Celeron (500 or 600 M Hz) or Pentium III (600 to 750 MH z). Celeron (550 to 650 M Hz) or Pentium III (600 to 850 MH z). Pentium III (450, 500, 600, or 650 MH z). Memory 64, 128, or 256 M B SDRAM in system slot. Ex pandable [...]

HP Om nibook 500 Product Inf ormation 1-3 Features The following th ree illustrations show the computer’s main external features. For an exploded view of the comput er, see page 4-2. Figure 1-1. Omnibook — Fr ont View 1. W ireless on-off button and indicator light (on certain models). 2. Left and right One-Touch buttons (programmable). 3. Sleep[...]

1-4 Pr oduct Inform ation HP Om nibook 500 Figure 1-2. Omnibook — Back View 18. Univ ersal serial bus ports (USB). 19. Infrared port (on certain models). 20. Ex ternal monitor port. 21. M odem port (on certain models). 22. LAN port (on certain models). 23. AC adapter jack. 24. Kensington lock slot (security connector). 25. System-off switch. Figu[...]

HP Om nibook 500 Product Inf ormation 1-5 The following two illustrations show the main external features of th e expansion base. Figure 1-4. Expan sion Base — Front View 1. Docking connector. 2. Status panel. 3. Status panel button. 4. Speaker (one on each side). 5. Left plug-in module bay. Can contain a CD- ROM or DVD drive, floppy disk drive, [...]

1-6 Pr oduct Inform ation HP Om nibook 500 Figure 1-5. Expan sion Base — Back View 15. Univ ersal serial bus ports (USB). 16. S-video (T V out) port. 17. Serial port (CO M1). 18. Parallel port (LPT 1). Use this port for a parallel printer or other parallel device. 19. Ex ternal monitor port. 20. PS/2 mouse port. 21. PS/2 keyboard port. 22. LAN po[...]

HP Om nibook 500 Product Inf ormation 1-7 Operation This section giv es an overview of the operation of t he computer and expansi on base. Turning the Computer On and Off You can start and stop the com puter using its bl ue sleep button. Howev er, at tim es y ou may want to use other met hods to start or stop the com puter, depending on power consi[...]

1-8 Pr oduct Inform ation HP Om nibook 500 Checking the Status of the Computer The main st atus lights on the front of the computer report the comput er’s power mode and hard dri ve activity , and the status of th e main battery . Table 1-4. Main Status Lights (front of computer) Meaning Power mode On: the computer is on (even if the display is o[...]

HP Om nibook 500 Product Inf ormation 1-9 Using Fn Hot Key s The combinat ion of the F n key pl us another key creates a hot key —a shortcut key sequence—for various sy stem controls. To use a hot key , press and hold Fn, press the appropriate second key , then release both key s. External PS/2 key boards support only F n+F5, F n+F7, and F n+F1[...]

1-10 Product Inform ation HP Omnibook 500 Resetting the Omnibook Occasionally, Windows or the com puter may stop responding, so that y ou cannot turn the computer off. If thi s happens, try the followi ng in the order listed: • If possi ble, shut down Wi ndows: press CTRL +ALT+DEL , then click Shut Down. Press the blue sleep button to restart . ?[...]

HP Om nibook 500 Product Inf ormation 1-11 Docking and Undocking the Computer You can dock or undock the computer i n any pow er state: on, off, Standby mode, or Hibernate mode. Make sure, however, that the computer i s not entering or resum ing from Standby or Hibernate mode when y ou dock or undock, or the comput er could lock up. Docking the Com[...]

1-12 Product Inform ation HP Omnibook 500 Undocking the Computer 1. Press the undock switch. (You can use the undock switch w hen the computer i s on, off, or in Standby or Hibernate mode.) –or– Click Start, Eject P C. Figure 1-8. Undoc king the Computer You may need to wait 10 seconds or more for the com puter to undock—the computer m ay not[...]

HP Om nibook 500 Product Inf ormation 1-13 Connecting a Floppy Disk Drive When needed, you can connect the floppy disk drive to one of the comput er’s USB ports. • Connect the USB floppy drive cable directly to the floppy dri ve and to the USB port. You cannot use the USB floppy cabl e to connect to any other type of driv e module, such as a CD[...]

1-14 Product Inform ation HP Omnibook 500 Specifications The following tables list the specifications for the computer and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site (www.hp.com/notebooks). Table 1-7. Omnibook 500 Series Specifications Phy sical Attributes Computer: Size: 278 × 222 × 25 mm [...]

HP Om nibook 500 Product Inf ormation 1-15 Audio Sy stem Computer: Built-in speaker. 3D-enhanced PCI bus audio w ith Zoomed Video support. Built-in microphone. Separate audio-off button with indicator light. Headphone-out and microphone-in. Expansion base: CD player (can play with or w ithout computer docked). Stereo sound via three built-in speake[...]

1-16 Product Inform ation HP Omnibook 500 Security Features User and administrator passwords. System, hard drive, and docking passw ords. PC identification displayed at boot. DM I-accessible electronic serial number. Kensington MicroSav er lock slot. Environmental Limits O perating temperature: 5 to 35 ° C (41 to 95 ° F). Operating humidity: 20 t[...]

HP Om nibook 500 Product Inf ormation 1-17 Table 1-8. Omnibook 500 Series A ccessories Accessory D escription Omnibook 500 Compat. 6000 Compat. 900B Memory F1457B 64-MB SD RAM module (PC100) ••• F1457C 64-MB SD RAM module (PC133) ••• F1622B 128-MB SD RAM module (PC100) ••• F1622C 128-MB SD RAM module (PC133) ••• F1654A 256-M[...]

1-18 Product Inform ation HP Omnibook 500 Accessory D escription Omnibook 500 Compat. 6000 Compat. 900B 8120-6312 8120-6313 8120-6314 8120-6316 8120-6317 8120-8367 8120-8373 8120-8452 8120-8699 Replacement power cord (Australia) Replacement power cord (U .S./Canada/Taiw an) Replacement power cord (Europe) Replacement power cord (Japan) Replacement [...]

HP Om nibook 500 Product Inf ormation 1-19 Internal Design The motherboard PCA is the central com ponent of the computer’s design, and play s a role in virtually all sy stem functions. Most com ponents connect directly to the motherboard. The following figure shows the connections am ong the replaceable components in the com puter and expansion b[...]

1-20 Product Inform ation HP Omnibook 500 Table 1-9. Functional Structur e Function Components Used Component Roles Bootup Mother board Hard dis k drive Removable devic e Main proc essor , primar y s ystem c ircui try. Firs t sour c e of dis k -based s tart up c ode. Second sour ce of di s k-bas ed star tup code. Processor Mother board Main proc es[...]

HP Om nibook 500 Removal and Replac ement 2-1 2 Removal and Replacement This chapter tells you how to remov e and replace the computer’s rem ovable com ponents and assemblies. The items m arked by • in the follow ing table are user-replaceable. Table 2- 1. Removal Cross-Reference Battery , backup (page 2-34). Battery , CMO S (page 2-34). • Ba[...]

2-2 R emoval and Replacem ent HP Om nibook 500 Disassembly Flow chart The following diagram shows the general “path” y ou will use in disassembling the com puter to access components. * Also rem ove these components when rem oving the motherboard or bott om case. ‡ Also remove this component w hen replacing the top case. Figure 2-1. Disassemb[...]

HP Om nibook 500 Removal and Replac ement 2-3 Table 2-2. Required Equipment • #0 Phillips screwdriv er, preferably magnetized. • Small flat-blade screwdriv er. Table 2-3. Recommended S crew Torques Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 1.3 – 1.8 1.1 – 1.5 M3 3.0 – 3.5 2.6 – 3.0 Caution Be caref ul not to overtighten screw[...]

2-4 R emoval and Replacem ent HP Om nibook 500 Remov ing the Main Battery (User-Replaceable) One or two plug-i n modules can be i nserted in the m odule bay s in the expansion base. The computer itself has no m odule bays. Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then lift the battery out of its compar[...]

HP Om nibook 500 Removal and Replac ement 2-5 Remov ing a Plug-In Module (User-Replaceable) Required Equipment • None. Removal Procedure • Press the button on the m odule release latch, and sl ide the latch toward t he front of the expansion base. Figure 2-3. Releasing the Module[...]

2-6 R emoval and Replacem ent HP Om nibook 500 Remov ing the Hard Disk Drive (User-Replaceable) Table 2- 4. Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part Number Drive, hard disk (7.5 G B, 9.5 mm, Hitachi) 0950-4011 F2112-69002 Drive, hard disk (7.5 GB , 9.5 mm, IBM) 0950-4030 F2112-69003 Drive, hard disk (10 GB , 9.[...]

HP Om nibook 500 Removal and Replac ement 2-7 Figure 2-5. Remov ing the Hard Disk T ray Reassembly Notes • Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each end alternately so that the connector slides on ev enly without bending t he connector pins. • Insert the connector through the end of the tr[...]

2-8 R emoval and Replacem ent HP Om nibook 500 Creating a U tility Partition When you install a new hard drive, you must create a Utility partition on the drive before loading any software. You can use any Omnibook 500 Recovery CD to create the Utility partition. 1. Dock the computer, and plug i n the AC adapter. 2. In sert a CD-ROM/DVD d riv e in [...]

HP Om nibook 500 Removal and Replac ement 2-9 Remov ing the Pow er Button Panel (User-Replaceable) Required Equipment • None. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Insert a fingernai l into the slot in the right end of the panel (behi nd the Del key) , and pry t he right end of the panel up. Lift the [...]

2-10 Removal and Replacem ent HP Omnibook 500 Remov ing the Keyboard (User-Replaceable) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remov e the power button panel (page 2-9). 3. Remov e the three retaining screws from the top of t he keyboard. Figure 2-7. Remov[...]

HP Om nibook 500 Removal and Replac ement 2-11 4. Raise the top edge of the key board slightly , then slide it back about 1 cm (1/ 2 in) and fold it onto the front of the case. Figure 2-8. Removing the Ke yboar d Warning Do not t ouch the metal surf aces inside the compu ter until they hav e cooled off. T hey could be very hot if the computer was r[...]

2-12 Removal and Replacem ent HP Omnibook 500 Remov ing an SDRA M Module (User-Replaceable) The Omnibook 500 has no SDRAM built in, but includes a system SDRAM slot beneath the keyboard that contains an SDRAM modul e installed at t he factory , and a slot on the bottom of the unit for an expansion SDRAM module. You can use PC100 or PC 133 SDRAM for[...]

HP Om nibook 500 Removal and Replac ement 2-13 Removing an Expansion SDRAM M odule Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Fr om the bott om of the com puter, remove the screw from the SDRA M cover, and rem ove the cover. 3. Release the latches at t he sides of the SDRAM module (so that the module’s fre[...]

2-14 Removal and Replacem ent HP Omnibook 500 Remov ing a Mini-PCI Card (certain models only) (User-Replaceable) Important • If the notebook is an option code A RE (for M alaysia), the mini-PCI card can be replaced only by the regional re pair center in Taiwan. Contact the HP Call Center in y our region for shipping information. • Notebooks rep[...]

HP Om nibook 500 Removal and Replac ement 2-15 Note: LA N/modem models only You may need to remove the system SDRAM module (page 2- 12) to provide enough clearance to disconnec t all mini-PCI c ables. 4. Disconnect the cable (m odem m odels only) or cables (L A N/modem models only ) from the card. 5. Release the latches at t he sides of the card, s[...]

2-16 Removal and Replacem ent HP Omnibook 500 Remov ing the Sw itchboard PCA (User-Replaceable) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remov e the power button panel (page 2-9). 3. Remov e the retaining screw from the switchboard PCA . Caution: Wi rel ess [...]

HP Om nibook 500 Removal and Replac ement 2-17 Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2- 7. Replacing Small Parts (User- Replaceable) Part Replacement Procedure Cover, SDRAM From the bottom of the computer, remove the screw in the SD RAM module cover, then remove the cover. Cover, Trackpoint P[...]

2-18 Removal and Replacem ent HP Omnibook 500 Remov ing the Display A ssembly (HP Authorized Service Prov iders Only) Required Equipment • #0 Phillip s screwdriver. • Small flat- b lade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remov e both screws from the back of the com puter. 3. Remov e [...]

HP Om nibook 500 Removal and Replac ement 2-19 Figure 2-14. Remov ing the Display Reassembly Notes • Make sure the display cable fits in its opening i n the comput er’s case, and lies behind the cli p for the power button panel , as shown in F igure 2-15, bel ow. Press the cable back onto its connect or. Figure 2-15. Routing the Dis play Cable [...]

2-20 Removal and Replacem ent HP Omnibook 500 • Note that the right display hinge cov er has a microphone icon on its front surface. Important After r eplacing the display, check the dis play type shown on the display ’s flex c able connector. If the new display is not the sam e ty pe as the old display , y ou must use the Servic e Utilities fl[...]

HP Om nibook 500 Removal and Replac ement 2-21 Remov ing the Heatsink/Fan (HP Authorized Service Prov iders Only) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remov e the power button panel (page 2-9). 3. Open the keyboard (page 2- 10, though step 4). You don’[...]

2-22 Removal and Replacem ent HP Omnibook 500 7. To separate the fan from the heatsink, rem ove both connecti ng screws. Figure 2-17. Separa ting the Heatsink a nd Fa n Reassembly Note • Make sure the fan cable is ret ained by the hook on the underside of the heatsink. Screws, M 2×3mm (2)[...]

HP Om nibook 500 Removal and Replac ement 2-23 Remov ing the Top Case (HP Authorized Service Prov iders Only) Required Equipment • #0 Phillip s screwdriver. • Small flat- b lade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). ?[...]

2-24 Removal and Replacem ent HP Omnibook 500 Figure 2-18. Remov ing the T op Case Screws, M 2×9mm (2) Screw, M 2×7mm Screw, M 2×7mm Screws, M 2×2mm (2) Screws, M 2×5mm (4) Screws (2): See Note below. Screw, M 2×2mm (not on all models) Note: The length of the screw s required for the two positions near the front of the bottom case corresponds[...]

HP Om nibook 500 Removal and Replac ement 2-25 Remov ing the Motherboard or Bottom Case (HP Authorized Service Prov iders Only) Required Equipment • #0 Phillip s screwdriver. Removal Procedure Note: B efore R eplac ing the Motherb oard If poss ible, record the com puter’s elec tronic serial num ber bef ore y ou replace the m otherboard. You wil[...]

2-26 Removal and Replacem ent HP Omnibook 500 4. Disconnect the speaker wires from the m otherboard. If the connector does not release easily, try gently pressing down on the rear of the connector (near the wires) as y ou pull it out. 5. Remove the right- rear screw (nearest the speaker) from the hard drive/L ED flex cable, then disconnect the cabl[...]

HP Om nibook 500 Removal and Replac ement 2-27 Replacing the M otherboard Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Mini-PCI model s only: release the l atches at the sides of the card, so that its free edge pops up, and carefully pull the card out of its connector. 2. Mini-PCI model s only: disconnect t he cables that c[...]

2-28 Removal and Replacem ent HP Omnibook 500 Reassembly Note • Reinstall the motherboard in th e unit following the “R eassembly N otes” on page 2-26. Note: A fter Re placin g the Moth erboa rd After r eplacing the mother board, y ou m ust use the Service Utility floppy disk to store the system data and display information in the EEPRO M on [...]

HP Om nibook 500 Removal and Replac ement 2-29 Replacing the Bottom Case Important Due to con tractual restriction s imposed by Mi crosoft, an HP aut horized servi ce provider must follo w special proced ures when rep lacing the bot tom case. Th ese restrictions affect the distrib ution, hand ling, and tracking of new , replacement, and rep laced M[...]

2-30 Removal and Replacem ent HP Omnibook 500 Figure 2-21. Removing Bottom Case Components Installation Proce dure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial num ber label and install a new overlay , or create a new serial number label using the steps below. 3. Restore the labels o n the bottom case, as follows: • If [...]

HP Om nibook 500 Removal and Replac ement 2-31 Reassembly Notes • Be careful not to tr ap the speaker gasket beneath the heads of the ret aining screws. Also, reinstallation may be easier if y o u first position the speaker g rill in the bottom case, then set the speaker in place. • To replace the docking doors, proceed as follows: 1. Insert a [...]

2-32 Removal and Replacem ent HP Omnibook 500 Repairing the BIOS IC (HP Authorized Service Prov iders Only) The BIOS IC of the Om nibook 500 is not replaceable: • If the BI O S IC is defective, y ou must replace the motherboard. • However, if the BIOS I C might onl y be corrupt ed, y ou can attem pt to repair it using a Crisis Recovery floppy d[...]

HP Om nibook 500 Removal and Replac ement 2-33 6. Wait while t he BIOS is reprogram med—t he display is blank for a m inute or more while thi s happens. If y ou plugged in a boot block jum per, unplug it before the com puter automatically reboots. 7. Make sure the BIOS is the l atest versi on. (You can check this in the Main m enu of BIOS Setup, [...]

2-34 Removal and Replacem ent HP Omnibook 500 Remov ing Omnibook Components (HP Authorized Service Prov iders Only) Required Equipment • #0 Phillip s screwdriver. • Small flat- b lade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery. 2. Remove the assemblies and follow the additional step s given in t[...]

HP Om nibook 500 Removal and Replac ement 2-35 Component Removal Procedure Additional Steps Heatsink/fan See page 2-21. Panel, audio/PCMCIA Hard disk drive (page 2-6). Power button panel (page 2-9). Keyboard (page 2-10). Switchboard PCA (page 2-15). Display (page 2-18). Top case (page 2-23). Remove all three screw s from the panel. Flip out the PC [...]

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HP Om nibook 500 Troubles hooting and Diagnostics 3-1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the Omnibook and ident ify ing faulty components. • Troubleshooting inform ation  Checking for customer abuse (page 3- 3).  Troubleshooting the problem (pag[...]

3-2 T roubleshooting and Diagnos tics HP Omnibook 500 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that y ou follow the basic troubleshooting steps shown in the illustration below. Check the customer' s des cri ptio n of the problem and any supportin[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-3 Checking for Customer A buse Some unit s may appear to have been damaged by customer abuse. Use these guidelines t o help determine if this is the case: • If t he shipping box is seriousl y dam aged, customer abuse cannot be declared. • If t he damage could have a cause other than custom er [...]

3-4 T roubleshooting and Diagnos tics HP Omnibook 500 • Consider Causes. Keep in mind possible causes for each problem . Use the diagnostic tools and troubleshooting suggest ions to help find possibl e causes.  The e-DiagTools diagnost ic program t ests most of t he computer’s com ponents using automatic and interactive tests, and will be y [...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-5 Suggestions for Tr oubl eshooting Table 3-1. Scope of Diagnostic Tools Function e-DiagTools Powe r-On Self-Test Sy card PCCtest 450 DMI/Toptools (if installed) BIOS Setup Bootup Tests Describes Configures Processor Tes ts (System menu) Tests Describes Memory Test s (Memory menu) Tests Describes [...]

3-6 T roubleshooting and Diagnos tics HP Omnibook 500 If y ou cannot isolate the cause of a problem using the above diagnostic tools, use t he suggestions in the following t able to help find the probl em. Table 3-2. Troubleshooting Suggestions Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments To help determin[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-7 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments Does not boot from a floppy drive. Make sure the floppy disk is bootable. Make sure the floppy drive is installed or connected correctly. If the floppy drive is connected to a USB port, make sure Legacy USB [...]

3-8 T roubleshooting and Diagnos tics HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments Power/Ba ttery Short battery operating time. Turn dow n the display brightness. Check power management settings in BIOS Setup. Tr y the default settings. Restart the computer, press F6 when the HP logo appea[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-9 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments Main battery does not charge. Check the power source. Make sure the main battery is installed properly. Check the battery contacts. If available, try another battery and AC adapter. Mov e the computer away f[...]

3-10 Troubleshooting and Diagnostic s HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments Punctured display. Declared to be caused by customer abuse. Vertical crack near center of display. Usually caused by closing display w ith pencil-sized object on keyboard. Declared to be caused by customer a[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-11 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments CD-ROM/DVD drive Cannot read a CD or DVD. Make sure the CD/DVD is clean and inserted properly. Make sure the driv e module is inserted properly. Restart the computer. Reset the expansion base. CD/DVD drive [...]

3-12 Troubleshooting and Diagnostic s HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments Memory Out of memory message appears. D elete temporary and unneeded files on drive C. If using third-party SDRAM module, check HP Notebook web site to see if the module has been tested for use with this com[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-13 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments USB General problems. Check connections. Try one device at a time. Check settings in BIOS Setup and Control Panel. Test ports w ith the e-DiagTools diagnostics. Check for latest versions of drivers. If the [...]

3-14 Troubleshooting and Diagnostic s HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments Infrared General problems. Check installation: w hen shipped, infrared is disabled and no drivers are installed. (Drivers are included w ith notebook.) Check settings in BIOS Setup. Remove any PC Card from n[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-15 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments PCMCIA General problems. Restart the computer. Remove and reinsert the PC Card. If the card requires an IRQ, make sure one is available. Check settings in Control Panel. Check for conflicts or refresh the d[...]

3-16 Troubleshooting and Diagnostic s HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments Computer pauses or runs sluggishly. M ay be normal W indows behavior (background processing can affect response time). Certain background operations (such as VirusScan) can affect performance. Press CTRL+ALT[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-17 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments Does not suspend to Standby mode as expected. The computer w on’t suspend if it has an active connection to another computer. If the computer is busy, it normally w aits to finish the current operation be[...]

3-18 Troubleshooting and Diagnostic s HP Omnibook 500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce nte r: Comments Expansion base Computer won’t undock or gets stuck. Use the emergency undock latch. Test the ex pansion base with e-DiagTools diagnostics. Expansion base. Port on expansion base isn’t working. M ake sure[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-19 Diagnostic Tools This section describes t he following diagnost ic tools y ou can use for troubleshooting and repairing the Omnibook: • e-DiagTools program (below). • Power-on self- test (page 3- 26). • Sy card PCCtest 450 PC Card (page 3-29). • Desktop Management I nterface (page 3-30)[...]

3-20 Troubleshooting and Diagnostic s HP Omnibook 500 Running e-DiagTools 1. Restart the computer. 2. When the HP logo appears, press F10 to start t he diagnostic test. 3. When the menu appears, press ENTER to run e- D iagTools. 4. The first tim e you run the program, y ou are prompted to select t he language for the program. 5. Press F2 to proceed[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-21 Note that the serial and parall el port tests are m ore thorough if you connect a loop- back connector to the port before running the test for t hat port. See the wiri ng diagrams bel ow. 14 1 25 13 6 1 9 5 Figure 3-3. Serial and Parallel Loopback Connectors These connections are not used. Diod[...]

3-22 Troubleshooting and Diagnostic s HP Omnibook 500 Interpre ting the Resul ts The following tabl e lists test groups, error codes, and suggestions for follow- up actions. Consider these suggestions in com bination with other troubleshoot ing informat ion. Table 3- 3. e-DiagTo ols Error Codes Code Suggestions Note: If the BI OS IC appears to be c[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-23 Code Suggestions 02F3h – 02F5h Run SCANDIS K or an equivalent. Us e a Recovery CD to res t ore the original f a c tory configurat ion. 02FFh Check t he hard disk ins tallation. Repl ac e the hard drive/LED fl ex cable. Replace the hard disk. Replace the m otherboard. 9602h – 9607h (See the [...]

3-24 Troubleshooting and Diagnostic s HP Omnibook 500 Code Suggestions 2150h Replace t he di s play assem bly. Replac e the mot herboard. I f this error al s o occurs with external monit or, replace the m otherboard. 9016h Reset t he c omputer. Reprogram the B I OS IC. Replace the m otherboard. 9017h See chapt er 5 f or cosm etic guidel i nes . If [...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-25 Code Suggestions 9088h Replace t he expansion bas e. Hard Disk Tests 9602h Failure m ay oc cur soon. B ack up data and replace the hard di s k. 9603h Perform the IDE dis k tes t (i n t he Advanced section) . If othe r err ors occu r, follo w th e instruc tions f or t hose errors. 9604h Back up [...]

3-26 Troubleshooting and Diagnostic s HP Omnibook 500 Pow er-On Self-Test Note If Quiet Boot is enabled in BIOS Setup (the default s etting), press ESC dur ing boot to see POST mes sages. The PO ST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system B IOS runs when the com puter boots. The system B IOS w[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-27 Table 3- 5. POST M essages Message Description 0200 Failure Fixed Di sk The hard disk i s not working or is not c onfigured properly. Make s ure the disk i s install ed properly. Use B I OS Setup to m ake sure t he hard di s k type is c orrectly ident i f ied. 0210 Stuck key A key is st uc k on[...]

3-28 Troubleshooting and Diagnostic s HP Omnibook 500 Message Description 02F7: Fail- Safe Timer N MI Failed ServerBIOS 2 t es t error: Fail-S af e Timer tak es too long. device A ddress Conflict Address c onflict for the spec ified devic e. A ll o cati on E rror for: device Run the ISA or EISA Co nfigur ation U tility to re solve a r esour ce conf[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-29 Sy card PCCtest 450/460 CardBus Card (Optional) The PCCtest 450 and 460 CardBus Cards (revision 1.05) av ailable from Sycard Technology are the only recom mended diagnostic tools that test the functionality of the PCMCIA slots using a PC MCIA card. Each is a Type I I PC Card that works with com[...]

3-30 Troubleshooting and Diagnostic s HP Omnibook 500 Desktop and Window s M anagement Interfaces (DM I/WM I) The Desktop Management Interface (Window s 98) and Windows Management I n strumentation (Windows 2000) are basically sets of rules for accessing information about a com puter. DMI/WMI allows an appli cation to determ ine, for example, the o[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-31 BIOS Setup U tility The BIOS Setup utility provides access to basic configuration settings. I t is independent of the operating sy stem. Running the BIOS Setup Utility 1. Restart the computer. 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not[...]

3-32 Troubleshooting and Diagnostic s HP Omnibook 500 Table 3-7. BIOS Setup Menus and Pa rameter s Omnibook 500: Settings for BIO S version 2.00 (Summer 2001). Main Menu Default BIOS Revision Shows the current v ersion of the computer’s BIOS (version FA.M2.00 at initial release). Detected automatically. Exp. Base BIO S Revision* Shows the current[...]

HP Om nibook 500 Troubles hooting and Diagnostics 3-33 Sy stem Devices Menu Default PS/2 Pointing Devices Automatically disables the internal pointing dev ices when an external PS/2 mouse is connected. Auto External Fn Key Sets whether left CT RL+left ALT on an external PS/2 keyboard is interpreted as the Fn key. Enabled FDD controller Enables the [...]

3-34 Troubleshooting and Diagnostic s HP Omnibook 500 Power (APM) Menu Default Intel SpeedStep Mode* Sets the speed used by a dual-speed processor at boot, depending on the available pow er source. A separate Control Panel power setting controls speed changes after boot. Auto Power M anagement Mode Disables time-outs, selects a pre-set combination [...]

HP Om nibook 500 Replaceable Parts 4-1 4 Replaceable Parts This chapter contains an expl oded view of t he Omnibook and the foll owing list s of parts: • Omnibook replaceable parts (page 4- 3). • Accessory replacem ent parts (page 4-6). • Part number reference (page 4-7).[...]

4-2 R eplaceable Parts HP Om nibook 500 Figure 4-1. Omnibook — E xploded View * * * * : on some m odel s . * * : on some m odels. *[...]

HP Om nibook 500 Replaceable Parts 4-3 Table 4- 1. Replaceable Parts Description Part Number Exchange User- Part Number Repl. 1 Battery, backup F2157-60932 2 Battery, CMOS (rechargeable 3 V) Max ell ML1220 or equivalent 3 Battery, main (11.1 V) F2157-60901 Yes 4 Cable, HDD/LED flex F2157-60934 Card, mini-PCI (HW modem) F2157-60928 Yes Card, mini-PC[...]

4-4 R eplaceable Parts HP Om nibook 500 Description Part Number Exchange User- Part Number Repl. 13 Keyboard, Sw edish/Finnish F2157-60921 Yes 13 Keyboard, Sw iss F2157-60922 Yes 13 Keyboard, Tr aditional Chinese F2157-60925 Y es 13 Keyboard, Turkish F2157-60923 Yes 13 Keyboard, U.K. English F2157-60924 Yes 13 Keyboard, U.S. English F2157-60907 Yes[...]

HP Om nibook 500 Replaceable Parts 4-5 Description Part Number Exchange User- Part Number Repl. Set, mini-PCI panels F2157-60947 32 Panel, mini-PCI (HW modem) (see above kit) 32 Panel, mini-PCI (LAN/modem) (see above kit) 32 Panel, mini-PCI (blank) (see above kit) Set, telecom stickers F2157-60948 Yes Sticker, Chinese telecom (10 in set) (see above[...]

4-6 R eplaceable Parts HP Om nibook 500 Table 4- 2. A ccessory Replaceable Part s Description Part Number Exchange User Part Number Repl. Adapter, AC (60W ) (F1454A) 0950-3634 Yes Adapter, AC, auto/airline (75W , 12 V output) F1455-80003 Y es Adapter, AC, Ultraslim (60W , 19 V output) 0950-3988 Yes Battery, main (11.1 V) F2157-60901 Yes Battery, se[...]

HP Om nibook 500 Replaceable Parts 4-7 Table 4- 3. Part Number Reference Part Exchange Description User Number Part Number Repl. 0950-3634 Adapter, AC (60 watt) (F1454A) Yes 0950-3934 F1660-69112 Drive, hard disk (10 GB , 9.5 mm, IBM, D JSA-210) Y es 0950-3935 F1660-69113 Drive, hard disk (20 GB , 9.5 mm, IBM, D JSA-220) Y es 0950-3985 F2072-69109 [...]

4-8 R eplaceable Parts HP Om nibook 500 Part Exchange Description User Number Part Number Repl. F2156-60919 Recovery CD , Spanish, W 98 (Mfg. P/N F2157-12019R1) F2156-60941 Recovery C D, North American English, W 2K (Mfg. P/N F2157-12041) F2156-60942 Recovery C D, International English, W 2K (Mfg. P/N F2157-12042) F2156-60943 Recovery C D, North Am[...]

HP Om nibook 500 Replaceable Parts 4-9 Part Exchange Description User Number Part Number Repl. F2157-60936 PCA, switchboard Yes F2157-60937 F2157-69037 PCA, motherboard (Pentium III 600 MHz) F2157-60938 F2157-69038 PCA, motherboard (Pentium III 700 MHz) F2157-60939 F2157-69039 PCA, motherboard (Celeron 500 MHz) F2157-60941 Set, docking door F2157-6[...]

4-10 Replaceable Parts HP Omnibook 500 Part Exchange Description User Number Part Number Repl. F3476-60904 F3476-69004 Display assembly, 12 in (wireless 802.11 radio) F3476-60933 Speaker assembly F3476-60936 PCA, switchboard (for w ireless 802.11 radio) Yes F3476-60938 F3476-69038 PCA, motherboard (Pentium III 700 MHz, for w ireless 802.11 radio an[...]

HP Om nibook 500 Referenc e Inform ation 5-1 5 Reference Information This chapter includ es the following reference information: • Password removal pol icy . • Display quality statement. Passw ord Remova l Policy If the user forgets t he syst em password, t he user calls HP Customer Care to determ ine the proper remov al procedure. The user mus[...]

5-2 R eference Inf orm ation HP Omnibook 500 Hew lett-Packard Display Quality Statement TFT di splay manufacturi ng is a highly precise but imperfect t echnology , and manufacturers cannot produce large display s that are cosmeticall y perfect. Most, if not al l, TF T display s exhibit som e level of cosmeti c imperfecti on. These cosmetic i mperfe[...]

HP Om nibook 500 Referenc e Inform ation 5-3 Table 5-1. Omnibook 500 LCD Guidelines (12.1-in T FT, XGA ) Ty pe of Imperfection TFT Cosmetic Specifications Electrical Imperfections: Bright dots (a) Dark dots (a) • No more than 6 single bright dots. • No more than 6 single dark dots. • No more than 8 total (bright and dark combined) defective d[...]

5-4 R eference Inf orm ation HP Omnibook 500 Obsolete Parts The following tabl e summ a rizes obsolete repai r parts. Table 5- 2. Obsolete Repair Part s Obsolete Part Number New Part Number Description Service Notes/Comments F2157-60930 F3476-60998 Case, top F2157-60933 F3476-60933 Speaker assembly F2157-60940 F3476-60999 Case, bottom F2157-60946 F[...]

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1. Product Inform ation 2. Rem oval and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Inform ation Part Number F3476-90024 Printed in U.S.A. 6/01[...]