HP (Hewlett-Packard) 505B manual

Maintenance & Service Guide HP 500B and 505B Microtower Business PC Compaq 500B and 505B Micr otower Business PC Compaq 510B and 515B Micr otower Business PC[...]

© Copyright 2009, 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warrantie s for HP products and services are set forth in the express warranty statements accompanying such pr[...]

About This Book WARNING! Text set off in this manner indi cates that failure to follow di rections could result in bodily harm or l oss of life . CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of informa tion. NOTE: Text set off in this manner provides important su pple[...]

iv About This Book[...]

Table of contents 1 Product Description ....... ................. ........... .............. ............. ............... ............. ............ ....................... ........... 1 Chassis Designations .............. ......... ......... .............. ......... .......... ............ .......... .......... ......... ........ ......... 1 HP 5[...]

Type 1 Battery Holder ........... ......... .......... .......... .......... ......... ........... .......... ........ ............ .... 49 Type 2 Battery Holder ........... ......... .......... .......... .......... ......... ........... .......... ........ ............ .... 50 Type 3 Battery Holder ........... ......... .......... .......... ....[...]

Solving Memory P roblems ................. .............. .................. ................ ................. .............. ....... .. ........ 81 Solving CD-ROM an d DVD Pro blems .... ........... ............. ............. .......... ............. .......... .............. ....... . 82 Solving Front Panel Compo nent Proble ms .............. .[...]

SMART ATA Drives ............... ............ ........... ............... ............ ............ ................ ............ ..... .............. 99 Hard Dr ive Capa cities .... ............... .............. ............... .............. .................. .............. ........... ........... .... 99 Appendix G Power Co rd Set R equiremen [...]

1 Product Description Chassis Designations The following subsection illustra tes the various chassis designs. HP 500B/505B NOTE: Card reader not included on all models. Chassis Designations 1[...]

Compaq 500B/505B, Compaq 510B/515B 2 Chapter 1 Product Description[...]

Product Description HP 500B, Compaq 500B, and Compaq 510B a re based on Intel PC A and processor techno logy, whereas the Compaq 505B MT, Compaq 505 B, and Compaq 515B are based on AMD technology. The following list provides notable features of the PCs. HP 500B, Com paq 500B, and Compaq 51 0B features: ● Intel Core 2 Duo processors ● Intel G41/[...]

2 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly. NOTE: Not all features listed in th[...]

Access Panel NOTE: Access panel appearance may vary. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 4 ). 2. Remove the side cover by lo osening the scre w tha t connects the cover to the computer. Figure 2-1 Removing the Computer Access Pane l 3. Grasp the handle on the side co ver and pull towards the ba ck of the c[...]

4. Remove the side panel by lifting it away from the computer. Figure 2-3 Removing the Computer Access Pane l To replace the access pa nel, reverse the remova l steps. 6 Chapte r 2 Removal and Replacem ent Procedures Microtower (MT) Chassis[...]

Front Bezel NOTE: Front bezel appearance may vary. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 4 ). 2. Remove the access pan el ( Access Panel on page 5 ). 3. Pull each o f the thre e side tabs that secu re the front bezel to the comput er, to release the front bezel. Figure 2-4 Removing the Front Bezel Front Beze[...]

4. Swing the front bezel out to remove from the comp uter. Figure 2-5 Removing the Front Bezel NOTE: The appearance of the front bezel may vary. To reinstall the front bezel, re verse the removal procedu re. 8 Chapte r 2 Removal and Replacem ent Procedures Microtower (MT) Chassis[...]

Memory The computer comes with double data rate 3 synch ronous dynamic random acce ss memory (DDR3-SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be populated wi th up to two industry-stan dard DIMMs. These memory sockets are populated with at least one preinstalle d DIMM. To achieve th e maxi[...]

Populating DIMM Sockets There are two DIMM sockets on the system board. Figure 2 -6 DIMM Socket Locations — 500B/51 0B Figure 2 -7 DIMM Socket Locations — 505B/51 5B Table 2-1 DIM M Socket Locations Item Description Socket Color 1 DIMM1 socket, Channel A (populate first) Blue 2 DIMM2 socket, Channel A Blue NOTE: A DIMM must occupy the DIMM1 soc[...]

Installing Memory Modules CAUTION: You must disconnect the power cord an d wa it approximately 30 second s for the power to drain before a dding or removing memory module s. Re gardless of the p ower-on state, voltage is always supplied to the memory modules as long as th e computer is plug ged into an active AC outlet. Adding or removin g memory m[...]

4. Open both latches of the memory module socket (1) , and insert the memory modul e into the socket (2) . Figure 2-9 Installing a DIMM NOTE: A memory module can be installed in o nly one way. Match the notch on the module with the tab on the memory socket. 5. Push the DIMM module down firm ly into the socket, ensuring th at the module is fully ins[...]

Expansion Cards The computer has on e PCI expansion slot, two PCI Express x 1 expansion slots, and one PCI Express x16 expansion slot. Th e expansion slots accommodate full -height or half-height expan sion cards. Figure 2 -10 Expansion Slot Locations — 500B/5 10B Figure 2 -11 Expansion Slot Locations — 505B/5 15B Table 2-2 Expa nsion Slot Loca[...]

Table 2-2 Expa nsion Slot Locations (conti nued) Item Description 2 PCI Express x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI expansion slot NOTE: You can install a PC I Express x1, x4, x8 , or x16 expans ion card in the PCI Exp ress x16 expansion slot. To remove, replace, or add an expansion card: 1. Prepare the compu ter for disassembly[...]

4. On the back of the computer, remove the screw from the bracket cover for the add-in cards. Figure 2-13 Open ing the slot cover lock 5. Remove the bracket cover. Figure 2-14 Removing the bracket cover Expansion Cards 15[...]

6. If you are remo ving a graphics car d, press on the lat ch to release it. Figure 2-15 Press the latch to release the graphics card 7. Remove the grap hics card from the ca rd slot. NOTE: If you are removin g a PCI Express x16 card, pull the retention arm on the back o f the expansion socket away from the card and carefully rock the card back and[...]

8. For other add-in cards, move the card back and fort h gently to free it from the card slot in the computer. Figure 2-17 Rocking the card to Remove 9. Lift the card out of the co mputer. Figure 2-18 Liftin g the card from the compu ter Expansion Cards 17[...]

10. If presen t, remove any cable s connected to the add-in card. Figure 2-19 Removing cabl es from the card 11. Store the removed card in anti-static pa ckaging. 12. If you are not installing a new expansion card, i n stall an expansion slot cover to close the op en slot. CAUTION: After remo ving an expansion card, you must replac e it with a new [...]

14. If you are replacing a graphics card, ve rify that the latch in the computer snap s back into place. Figure 2-21 Replac ing a graphics card 15. Press straigh t down until the card is fully seated in the ca rd slot. Figure 2-22 Seating the card Expansion Cards 19[...]

16. Replace the bracket cover on the back of the computer. Figure 2-23 Replac ing the bracket cover 17. Replace the screw to secure the bracket to the back of the computer. Figure 2-24 Replac ing the bracket screw 18. Connect external cables to the ins talled card, if needed. Connect internal cables to the system board, if needed. 19. Reconfigure t[...]

Cable Management Always follow good cable management practices when working insi de the computer. ● Keep cables away from major heat sources like the h eatsink. ● Do not jam cable s on top of expa nsion cards or memory module s. Printed circuit cards like th ese are not designed to take e xcessive pressure on them. ● Some flat ribbon cables c[...]

Table 2-3 Cabl e connections — 500B /510B (continued) Connector Name Connector Color Description PCIE1X1 black PCIe x1 expa nsion slot PCIE16X black PCIe x16 exp ansion slot Table 2-4 Cabl e connections — 505B /515B Connector Name Connector Color Description ATXPOWER white power supply, 24-pin ATXCPU white power supply, 4-pin CHASSIS_FAN1 brown[...]

Drives The computer supports on e optical drive and one h ard drive. This section describes th e procedure for replacing o r upgrading the d rives. A Torx T-15 screwdriver is needed to remove a nd install the guide screws on a drive. Installing Additional Drives When installing additional drives, follow these guidelines: ● Connect the primary SAT[...]

System Board Drive Connections Refer to the following illustration and table to identify the system bo ard drive connectors. Figure 2 -25 System Board Drive Connections — 50 0B/510B Figure 2 -26 System Board Drive Connections — 50 5B/515B Table 2-5 System Bo ard Drive Con nections No. System Board Label — 500B/510B System Board Label — 505B[...]

Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. To remove an optica l drive: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 4 ). 2. Remove the access pan el ( Access Panel on page 5 ). 3. Remove the front bezel ( Front Bezel on page 7[...]

6. Push the drive slightly f orward. Figure 2-29 Push the drive forward 7. Pull the disc drive out through the front of the computer. Figure 2-30 Pull the drive from the computer NOTE: To install an optical drive, refer to Replacing an Optical Drive on page 27 . 26 Chapter 2 Remova l and Replacement Procedure s Microtower (MT) Chassis[...]

Replacing an Optical Drive To install an optical drive: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 4 ). 2. Remove the access pan el ( Access Panel on page 5 ). 3. Remove the front bezel ( Front Bezel on page 7 ). 4. If the new drive has screws installe d on the sides of the drive, remove the screws before inserti[...]

7. Align the disc drive screw holes with the drive bay holes (marked “2 ”). Figure 2-33 Aligning the holes 8. Replace the drive screws. Figure 2-34 Repla cing the screws 9. Replace the front be zel, access panel, and reco nnect all cables. 10. Lock any security devices that we re disengaged when the access pan el was remove d. The system automa[...]

4. Locate the external drive bay at the front of the computer , below the optical drive bays. Figure 2-35 Locating the hard drive 5. Disconnec t the power (1 ) and data (2) cables by sque ezing the latch on the connector an d pulling to remove. Figure 2-36 Disco nnecting the h ard drive cables Drives 29[...]

6. Remove the two screws that secure th e hard disk drive to th e computer. Figure 2-37 Removing the hard driv e screws 7. Pull the hard drive out of th e front of the co mputer. Figure 2-38 Pulling the hard drive from the co mputer NOTE: To install a hard drive, refe r to Replacing a Hard Drive on page 31 . 30 Chapter 2 Remova l and Replacement Pr[...]

Replacing a Hard Drive 1. Follow the steps in Re moving a Hard Drive on pa ge 28 to remove the hard dr ive. 2. Slide the replac ement hard disk drive in to the bay. NOTE: If you are rep lacing an old drive with a new drive, use the four re tainer screws from the old drive to install the new drive. Figure 2-39 Installing the hard drive 3. Align the [...]

4. Attach the two screws to secure the hard disk drive to the bay. Figure 2-41 Repla cing the screws that secure the hard drive 5. Attach the power and data connectors to the back of the dri ve. Figure 2-42 Attaching the connectors 6. Replace the front be zel, computer access panel, and all ca bles. 7. Lock any security devices th at were disengage[...]

Front I/O and USB Panel Housing Assembly 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 4 ). 2. Remove the access pan el ( Access Panel on page 5 ) 3. Lay the computer on its side wi th t he front fa cing towa rd you. 4. Remove the front bezel ( Front Bezel on page 7 ). 5. Unplug the four cables that connec t the ass[...]

Power Switch/LED Assembly 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 4 ). 2. Remove the access pan el ( Access Panel on page 5 ). 3. Lay the computer on its side wi th t he front fa cing towa rd you. 4. Remove the front bezel ( Front Bezel on page 7 ). 5. Remove the optical drive ( Removing an O ptical Drive on p[...]

System Fan 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 4 ). 2. Remove the access pan el ( Access Panel on page 5 ). 3. Lay the computer on its side wi th the rear facing toward you. 4. Disconnect the cable that connects the system fan to the system board. 5. Remove the four Phillips screws th at secure the fan to [...]

Heat sink assembly (Intel) — Model 500B/510B NOTE: Heat sink appearance may va ry. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 4 ). 2. Remove the access pan el ( Access Panel on page 5 ). 3. Lay the computer on its side wi th the rear facing toward you. 4. Disconnect the heat sink fa n control cable from the sys[...]

Heat sink assembly (AMD) — Model 505B/515B 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 4 ). 2. Remove the access pan el ( Access Panel on page 5 ). 3. Lay the computer on its side wi th the rear facing toward you. 4. Disconnect the heat sink fa n control cable from the system board. 5. Lift the lever (1) that se[...]

Processor (Intel) — Model 500B/510B 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 4 ). 2. Remove the access pan el ( Access Panel on page 5 ). 3. Lay the computer on its side wi th the rear facing toward you. 4. Disconnect the heatsink control ca ble from the system board and remove the h eatsink Heat sink assembl[...]

4. Apply the ther mal grease provided in the spares kit to the top of the processor and install the heat sink atop the processor. 5. Go to step 7. 6. If using a new heat sink, remo ve the protective covering from the bo ttom of the heat sink and place it in position atop the processor. 7. Secure the heat sink to the system board and sys tem bo ard [...]

Processor (AMD) — Model 505B/515B 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 4 ). 2. Remove the access pan el ( Access Panel on page 5 ). 3. Disconnect the heatsink control ca ble from the system board and remove the h eatsink Heat sink assembly (AMD) — Model 505B/515B on page 37 ). 4. Rotate the locking leve[...]

5. If using a new heat sink, remo ve the protective covering from the bo ttom of the heat sink and place it in position atop the processor. 6. Secure the heat sink to the system board and system board tray with the four captive screws and attach the heat sink cont rol cable to the system board. CAUTION: h eat sink retaining screws should be tighten[...]

6. Locate the power supply a t the top of the computer. Figure 2-50 Locating the power supply NOTE: Noting the locatio n, type and orient ati on of the power connectors is extremely important. Failure to correctl y restore all power co nnectors appropriat ely will prevent the computer or components from working successfully. NOTE: The location of t[...]

8. Disconnect the power cable from the optical disc and hard disk drives by squeezing the latch (1) on the connectors and pulling to remove. Figure 2-52 Disco nnecting the p ower cable Power Supply 43[...]

9. The motherboard power con nector has a latch that must be press ed to detac h the connec tor from the motherboard . Figure 2-53 Disconnecti ng the main system board power connector Some connectors may have latches that must be press ed to remove them. Figure 2-54 Conn ector Latches 44 Chapter 2 Remova l and Replacement Procedure s Microtower (MT[...]

10. Disconnec t all other pow er connectors from the mo therboard. Figure 2-55 Disconnecti ng power connectors 11. Remove the fo ur screws that con nect the power su pply to the comput er. The images below illustrate possible power supply screw locations. Figure 2-56 Removing the power supply screws Power Supply 45[...]

12. Use a screwdriver to press the latch at the bottom of the power supply to release it. Figure 2-57 Pressing the power supply latch 13. Pull the power supply back and tilt it out of the computer. Figure 2-58 Removing the power supply from the computer To install the po wer supply, reverse the removal procedu re. Note that there i s a latch, a gui[...]

Figure 2 -59 Power supply securing features System Board When replacing the system board, be sure that the following components are removed from the defective system board and installe d on the replacement system board: ● Memory modules ● Processor ● Expansion modu les To remove the system board: 1. Prepare the compu ter for disassembly ( Pre[...]

9. Slide the system bo ard toward the fron t of the ch assis, and then lift it up and out of the chassis. NOTE: The system board in the computer may look slightly different from the one shown here. Figure 2-60 Removing the system boa rd — model 500B shown To install the system board, reverse the removal procedure. NOTE: When replacing the system [...]

WARNING! This computer contains an inte rnal lithiu m manganese dioxide battery. There is a risk of fire and burns if the ba ttery is not handled pr operly. To reduce the risk of perso nal injury:  Do not attempt to recharge the battery.  Do not expo se to temperatures hig her than 60°C (1 40°F)  Do not disassemble , crush, puncture, sho[...]

5. Plug in the comput er and turn on power to the computer. 6. Reset the d ate and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F 10) Utility Guide . Type 2 Battery Holder 1. To release the ba ttery from its holder, squeeze th e metal clamp that extends a bove one edge of the battery. When [...]

2. Insert the new ba ttery and position the clip back in place. 3. Replace the computer access p anel. 4. Plug in the comput er and turn on power to the computer. 5. Reset the d ate and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F 10) Utility Guide . Battery 51[...]

A Computer (F10) Setup Model 500B/510B — Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configur ation, including settings for graphics, audio, storage, communications, an d input devices. ● Vi[...]

Five menu headings appear on the Computer Setup Utility screen: ● Main ● Advanced ● Power ● Boot ● Exit Use the a rrow keys to select t he appropriate hea ding, then press Enter . Use the a rrow (up and down) keys to select the option you want, then press Enter . To re turn to the previous scree n, press Esc . CAUTION: Do NOT turn the com[...]

Table A -1 Compute r Setup— Main (continued) 1st Drive 2nd Drive 3rd Drive 4th Drive For each, allows you to: ● Port Configuration - set the ab ility to configure ports to: ◦ Enabled ◦ Disabled ● (view only) ◦ Capacity (Size - HDD only) ◦ Transfer Mode ● Smart Support - run HDD se lf-test for selected channel: ◦ SMART Status Check[...]

Table A -2 Computer Setup—Ad vanced (continued) Primary Video Adapter Allows you to select the boot display device when more than 2 video optio ns are offered by the system: ● PCI ● PCI-Ex16 Onboard V ideo Memory Size ● 32 MB ● 64 MB ● 128 MB SATA Controller Allows you to disable/enable the SATA Controller. USB Ports Allows you to disab[...]

Table A -3 Computer Setup— Power (continued) XD Disables/enables XD (eXecute Disable) bit. NOTE: The XD bit is a technology used in to separa te are as of memory for use by either storage of processor instructions or code or for storage of data. Me mory designated with the NX attrib ute may only be used for storing data. Processor instructions sh[...]

Computer Setup—Boot NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table A -4 Computer Setup—Boot Option Description Boot-time D iagnostic Screen Disables/enables POST di agnostic messages displa y. ESC: Boot Menu Enables/disables the ability to press the Esc key to access the boot menu du[...]

Computer Setup—Exit NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table A -5 Computer Setup—Exit Option Description Exit Saving Changes Press Enter to exit saving changes. Exit Discarding Changes Press Enter to exit discarding changes. Load Setup Defaults Press Enter to load setup default[...]

Using Computer Setup (F10) Utilities Computer Setup ca n be accessed only by tu rning the compu ter on or restar ting the system. To access the Computer Setup Utilities menu , complete the following steps: 1. Turn on or restart the compu ter. 2. As soon as the comput er is turned on, pres s F10 when the monitor light turns green to enter Computer S[...]

Table A -6 Compute r Setup— Main (continued) 1st Drive 2nd Drive 3rd Drive 4th Drive For each, allows you to: ● Port Configuration - set the ab ility to configure ports to: ◦ Enabled ◦ Disabled ● (view only) ◦ Capacity (Size - HDD only) ◦ Transfer Mode ● Smart Support - run HDD se lf-test for selected channel: ◦ SMART Status Check[...]

Table A -7 Computer Setup—Ad vanced (continued) Primary Video Adapter Allows you to select the boot display device when more than 2 video optio ns are offered by the system: ● PCI ● PCI-E x1 ● PCI-E x16 ● Onboard Onboard LAN Allows you to disable/enable onboard LAN controller. Onboard LAN Boot ROM Allows you to disable/enable the boot ROM[...]

Table A -8 Computer Setup— Power (continued) S5 Maximum Power Savings Disables/enables the S5 power setting. Enabling this setting ena bles the EuP Lot6 power specification of 1 Watt in S5 mode. This se tting disable various sy stem board components to reduce power consumption. WOL in S5 Allows you to view whether WOL is disabled or enabled in S5[...]

Computer Setup—Boot NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table A -9 Computer Setup—Boot Option Description Boot-time D iagnostic Screen Disables/enables POST di agnostic messages displa y. Boot De vice Pri ority Allows you to specify which device groups will boot fi rst, second, [...]

Computer Setup—Exit NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table A-10 Computer Setup—Exit Option Description Exit Saving Changes Press Enter to exit saving changes. Exit Discarding Changes Press Enter to exit discarding changes. Load Setup Defaults Press Enter to load setup default[...]

B Diagnostics Interpreting Diagnostic Beep Codes The Power-On Self-Test (POST ) is a series of di agnostic tests that runs a utomatically when the computer is powered on. If th e POST detects an e rror, th is causes an audible beep code to sou nd. The POST beep codes are not necessarily accompa nie d by an associa ted, visble error co de or text me[...]

Table B -1 Diagnostic Beep Codes (continu ed) Beeps Diagnosis Recommended action 3 short beeps, 3 second pause Flashing not ready (missing utility or BIOS image file, etc.) Upgrade the BIOS to proper ve rsion. 4 short beeps, 3 second pause Flashing operation has failed (checksum error, corrupted image, etc.) 1. Verify the correct ROM. 2. Flash the [...]

Accessing HP Insight Diagnostics The HP Insight Diagnostics u tility can be used to view information about the hardware configuration of the computer. It can also perform ha rdware diagnos tic testing on the comput er and its subsystems, which provides information for troub leshooting. HP Insight Diagnostics runs from the recovery discs. To access [...]

Improperly installed The DIMM is not seated properly or a DIMM socket is bad or unusable. Open the computer casing and reseat the DIMM. If this does not work, try different sockets. Check that no debris or corrosion is in the socket. Defect ive If the above remedies do not solve the DIMM issue, the DIMM could be defective. Replace the DIMM. POST Er[...]

Display "Default BIOS set tings have been loaded... Press F10 for Setup, F2 to Continue”. If the user selects F10 , proceed to Setup. However, if the user selects F2 , the BIOS should proceed to ste p 2 below. For all other SKUs, Use F1 instead of F10 in the above handling. NOTE: If a device fails to respond whil e the BIOS tries to configur[...]

● Run tests on the hard drive ● Establish a supervisor password that controls acce ss to the Setup Utility BIOS Updates HP periodica lly releases system BIOS up dates, whi ch are available from th e HP website. These updates often contain fixes for known issues in the BIOS. To find out whethe r a PC needs a BIO S update, co mpare the current BI[...]

6. Remove the jumper from pins 2-3 pins and put it on pins 1-2 to clear CMOS. Keep the cap on pins 1-2 for 5 to 10 second s. 7. Replace the jumper on pins 2-3. 8. Reinstall the battery. 9. Replace the access pane l, external equi pmen t, and reconnect the power cord. 10. Turn on the computer. 11. Hold down the F1 key du ring boot and enter BIOS set[...]

C Troubleshooting Without Diagnostics This chapter provide s information on how to i dentify and correct minor prob lems, such as hard drive, optical drive, graphics, audio , memory, and softwa re problems. If you encounter p roblems with the computer, refer to the tables in this chapte r for probable causes and re commended solutions. NOTE: For in[...]

● Refer to the comprehensive online tech nical support at http://www.hp.com/ support . ● Refer to Helpful Hints on pa ge 73 in this guide. To assist you in reso lving problems online , HP Instant Supp ort Professional Ed ition provides you w ith self-solve di agnostics. If you n eed to contact HP support, use H P Instant Supp ort Professional E[...]

● Be sure that all the neede d device drivers have been installe d. For example, if yo u are using a printer, you need a dri ver for that model printer. ● Remove all bootable media (DVD or USB devic e) from the system before turning it on. ● If you have installed an operating system othe r than the factory-installed operating system, check to[...]

Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure airflow to the computer is n ot blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the requ ired airflow. 2. Make sure fans are connected and wor king properly (some fans only operate when needed). 3. Make sure[...]

The computer will not turn on. Cause Solution Drive data or power supply cables might not be properly connected. Reseat drive data and power supp ly cables. The unit temperature might have excee ded safe limits, or the fan might be blocked. The computer is in an exceedingly h ot environment. Let it cool down and check that the computer air vents ar[...]

Solving Media Card Reader Problems NOTE: It is possible that the driver your memory card uses has become corrupted or is not functioning cor rectly. From time to time new d r ivers and firmware are rel eased to address issues. New firmware for your memory card reader might be available that wo uld resolve the part icular issue you are having. M ake[...]

Memory card appears in My Computer, but errors occur when writing or reading. Cause Solution You are using an adapter for a type of memory card not supported by the reader. Consult the manufacturer of th e adapter for help. Be sure that the memory card is one of the su pported types: CompactFlash (1, 2, and Microdrive) , Memory Stick, MultiMedia, S[...]

High pitched nois e coming from inside a flat panel monitor. Cause Solution Brightness and/or contrast settings are too hi gh. Lower brightness and/or contr ast settings. Solving Audio Problems If the computer ha s audio features a nd you enco unter audio problems, see the common cau ses and solutions listed in the foll owing table. Sound cuts in a[...]

No response from the USB keyboard a nd mouse during running of application. Cause Solution The application has stopped r esponding. Restart the compu ter. Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plu gged into the back of the computer. Shut down the computer if it still does not r espond. Mou[...]

Diagnostics reports a failure. Cause Solution Network controller interrupt is shared w ith an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. C heck that they are different from those of the network controller. The network controller is d efective. Disable t he integrated network controller from [...]

Memory count during PO ST is wrong. Cause Solution The memory modules may not be installe d correctly. Check that the memory modules have been installed correctly and that proper modules are used. One of the memory modules might be faulty. 1. Find out which module is f aulty by bo oting with each module individually. 2. Replace the faulty memory mo[...]

An optical drive cannot read a CD or DVD disc. Cause Solution CD or DVD disc is dirty. Clean the disc. Windows does not detect the DVD-ROM d rive. 1. Use Device Manager to remove or uninstall the de vice. 2. Restart the computer and let Windows detect the device. The disc is damaged or co rrupted. Obtain a replacement disk. Cannot eject a d isc. Ca[...]

D Connector Pin Assignments This appendix contain s the pin assignments for many com puter and workstation connectors. Som e of these conn ectors may not be used on the pro duct being serviced. 4-Pin Power (for CPU) Connector and Icon Pin Signal 1 2 3 4 GND GND +12V CPU -12V CPU Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground USB Connect[...]

Microphone Connector and Ico n (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shield) Audio_left Audio_Right Ground Headphone Connector and Ico n (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shield) Audio_left Power_Ri ght Ground Line-in Audio Connector and Ico n (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shield) Au[...]

Monitor Connector and Icon Pin Signal Pin Sign al 1 2 3 4 Red Anal og Green Analog Blue Analog Not used 9 10 11 12 +5V (fused) Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 24-Pin Power Connector 24 12 13 1 F ront Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 +3[...]

PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 PRSNT1 +12V +12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 +3.3V +3.3V 11 12 13 14 15 PERST# GND REFCLK+ REFCLK- GND 16 17 18 19 20 PERp0 PERn0 GND RSVD GND 21 22 23 24 25 PERp1 PERn1 GND GND PERp2 26 27 28 29 30 PERn(2) GND GND[...]

76 77 78 79 80 PERp14 PERn14 GND GND PERp15 81 82 PERn15 GND Pin B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 [...]

51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2# RSVD Pin B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PC[...]

E Routine Care and Disassembly Preparation This chapter provides general service information for the computer. Ad herence to th e procedures and precautions described in this chapter is esse ntial for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the[...]

Removing DIPs* from vinyl tray Removing DIPs* from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V 21,000 V *These are then multi-packa ged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing E[...]

Method Voltage Antistatic plastic Carbon-loaded plastic Metallized laminate 1,500 7,500 15,000 Grounding the Work Area To prevent sta tic damage at the work area, us e the following precautions : ● Cover the work surface with appr oved static-dissipa tive material. Provide a wrist strap connected to the work surface and properly grou nded tools a[...]

● Conductive tote boxes ● Opaque shielding ba gs ● Transparent metallized shi elding bags ● Transparent shiel ding tubes Operating Guidelines To prevent ov erheating and to help p rolong the life of the computer: ● Keep the computer away from excessive mo isture , dire ct sunlight, and extremes of heat a nd cold. ● Operate the computer [...]

Routine Care General Cleaning Safety Precautions 1. Never use solven ts or flammable solutio ns to clean the computer. 2. Never immerse any parts in water or cleaning solutions; app ly any liquids to a cl ean cloth and then use the cloth on the componen t. 3. Always unplug the computer when clea ning with liquids or damp cloths. 4. Always unplug th[...]

CAUTION: Use safety glasses equipped with side shields be fore attempting to cle an debris fro m under the keys. ● Visible debris undern eath or between th e ke ys may b e removed by vacuuming or shakin g. ● Canned, pressuri zed air may be used to clean debri s from under the keys. Caution sho uld be used as too much ai r pressure can dislod ge[...]

Tools and Software Requirements To service the co mputer, you need the fo llowing: ● Torx T-15 screwdriver (HP screwd river with b its, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel remo val) ● Flat-bladed screwdriver (may sometimes be used in pla ce of the Torx screwdriver) ● Phillips #2 screwdri[...]

● If you are inser ting or removing a har d drive, tu rn off the computer. Do no t remove a hard drive while the compu ter is on or in standby m ode. ● Before handling a drive, ensure th at you are di scharged of static electricity. While hand ling a drive, avoid touching the connector. F or more information about pre venting electrosta tic dam[...]

F Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard driv es on these mo dels of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 c[...]

SMART ATA Drives The Self Monitoring Analysis an d Recording Tec hno logy (SMART) ATA drives for the HP Personal Computers have built-in drive failure p rediction that warn s the user or netw or k administrator of an impending failure or crash of the hard drive. The SMART drive tracks f ault prediction and failure indication parameters such as r ea[...]

G Power Cord Set Requirements The power supplies o n some computers have exte rnal power switches. The voltage select switch feature on the co mputer permits it to operate from any line voltage between 100-120 o r 220-240 volts AC. Power supplies on those computers that do n ot have extern al power switches are equipped with internal switches that [...]

Country-Specific Requirements Additional requi rements specific to a country are sh own in parentheses an d explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germa[...]

H Specifications Table H -1 Specif ications Temperature Ra nge Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C Relative Humidity (nonconde nsing) Operating Nonoperating (38.7°C max we t bulb) 10-90% 5-95% 10-90% 5-95% Maximum Altitude (unpres surized) Operating Nonoperating 10,000 ft 30,000 ft 3048 m 9144 m NOTE: [...]

Table H -1 Specif ications (c ontinued) Acoustic noise LWAd = 43 dB Desktop average LpAm = 32 dBA LWAd = 55 dB Desktop average LpAm = 44 dBA NOTE: Listed are the declared A-weighted sound power levels (LWAd) and declar ed average desktop seated operator position A-weighted sound pres su re levels (LpAm) when the prod uct is operating in a 23°C (73[...]

Index Symbols/Numerics 24-pin power p in assignments 86 4-pin power pin assignments 84 A access panel removal and replaceme nt 5 audible code s 65 audio problems 79 B battery disposal 97 removal and replaceme nt 4 8 beep codes 65 BIOS DIMM test 67 BIOS updates 70 C cable connections 21 cable management 21 cable pinouts SATA data 98 cautions AC powe[...]

monitor pin assignments 86 monitor problems 78 mouse cleaning 95 mouse problems 79 MT processor removal and replacement 40 N network problems 80 O operating guidelines 93 optical drive installing 27 removing 25 optical drive problems 82 overheat ing, prevent ion 93 P PCI Express card 13 PCI Express pin assignments 87 POST error messages 68 power co[...]